El cliente no dejó un comentario.Ryan M.
Customer Reviews for U-Haul Moving & Storage of Chippenham
Richmond, VA 23225
(E Of Chippenham)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
All good!earl M.
No license plate.. ramp latch was broken off.KENDALL M.
Thank you Ozzy!! Getting the job done while working alone. Although I was dropping off a dirty one way that was dispatched as such, Ozzy made sure that I was happy with my rental by lightening the blow with a small credit for the inconvenience. I really really appreciate you Ozzy. I rent with uhaul all the time (literally) and your customer service have exceeded my expectations. Thanks again.Barry R.
El cliente no dejó un comentario.ABDULLAH F.
El cliente no dejó un comentario.Christina H.
El cliente no dejó un comentario.Michael G.
When I reserved a truck online I chose a location close to me and it was confirmed. When I arrived to pick up the truck, I was told the reservation was moved to a new location 10 miles away from my home, which cost me extra time, mileage, and gas. Plus, I was not notified of the change prior to the day of my move so I could adjust my time schedule. It was very stressful.Kami P.
El cliente no dejó un comentario.BETTY S.
Great customer service easy check in ad returnwalter D.
Unfortunately I had to find a client representative when I arrive. But in their defense, they were all assisting other customers. It took a little bit longer than I would like to have dropped off the trailer. But all the employees were friendly and helpfulAlan G.
El cliente no dejó un comentario.vicky T.
El cliente no dejó un comentario.Yongwon Y.
I reserved the truck I was told cost of the truck and how many miles I was given. When I went to pick up the truck, different price(higher) and less miles. The Uhaul at Midlothian, Virginia was terrible. The people who worked there were rude and unprofessional. I waited 40 minutes to get my truck. I will be renting from someone else next time I need a truck to rent.JOSE S.
The staff in this location is awesome !!!PATRICIA F.
El cliente no dejó un comentario.JABRAYA K.
El cliente no dejó un comentario.Dana W.
Main issue I had was having to wait 1hr to get what I had rented.Felipe P.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Nathaniel B.
El cliente no dejó un comentario.chris S.
El cliente no dejó un comentario.BRITTNEY S.
El cliente no dejó un comentario.daniela S.
El cliente no dejó un comentario.Shaquira Y.
El cliente no dejó un comentario.Bryan R.
El cliente no dejó un comentario.DONNISHATAKULLIA W.
El cliente no dejó un comentario.Daro B.
El cliente no dejó un comentario.patricia R.
El cliente no dejó un comentario.Lawrence C.
El cliente no dejó un comentario.TORRIE L.
Always excellentTracey W.
El cliente no dejó un comentario.George K.
El cliente no dejó un comentario.Walter R.
El cliente no dejó un comentario.Ryan W.
El cliente no dejó un comentario.Demetrice B.
I tried to follow the Self Delivery, but when I got there I was told by a U-Haul associate it is easier just to go inside and get it. He was also very rude, but the other associates were professional. Check in was easy, I just gave them the key and they sent me the receipt, which was accurate. Overall, good experience.JOSEPH P.
El cliente no dejó un comentario.dany J.
El cliente no dejó un comentario.Edward B.
Thank you for the consistent service.Curtis K.
This was my first time renting a U-Haul and will be the last time I had reserved my truck rental from a different location and had an email confirming my location when I arrived at the location there was no reservation for me there. Nobody offered to even try and assist us with another rental truck even if they didn't have the size I had reserved they sent us to the Midlothian Tpk location which was over 30 min away from where we were so we lost over an hr of driving time then when we got to the Midlothian Tpke location they did not have the truck I had reserved they did offer us a smaller size truck which we had no choice but to take to make our move To top it off when the truck was returned to the drop off location they wanted to charge us extra mileage since the distance was longer than we entered and that was because we had to go to the Midlothian Tpke location which was not what we signed up for. They did waive it after we explained what happenedGina W.
My interactions with four people at this location were very positive.RENEE R.
Great location with amazing associates!Elizabeth M.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Pearlie S.
Charging what was quoted would be a good thing. Knowing accurate fuel levels as well. Having better drop off instructions; assuming customers just know doesn't cut it in client service.Kanya F.
El cliente no dejó un comentario.Julie D.
El cliente no dejó un comentario.ERIK B.
We rented a 6x12 trailer and when we picked it up the tail light was not working. We pointed it out and the gentleman that helped us said it wasn't his job to fix it. He attempted to send me back they the line all over again. Another gentleman stepped in and fixed it. Very bad experience at this locationMonica S.
El cliente no dejó un comentario.LEROY T.
El cliente no dejó un comentario.Chris W.
When we brought back the first trailer because it was hauling poorly, our concerns were brushed off. We hauled with it despite our concerns and endured a rough ride the entire way. The second trailer hauled perfectly.Rachel S.
El cliente no dejó un comentario.Philip M.
El cliente no dejó un comentario.ANTHONY F.
I've used this location for all my needs the staff are respectful and responsive wouldn't go anywhere elseDALE H.
El cliente no dejó un comentario.evin E.
gREAT PLACE. DROPPED OFF THE TOWE DOLLY EARLY BECAUSE THE STORAGE PLACE WAS JUST DOWN THE STREET. VERY HELPFUL AND FREINDLY.Joe L.
El cliente no dejó un comentario.Dana N. | First Impressions
I can't think of anything. The service was great.Michael T.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Merline F. | First Impressions
Drop off was easy!Katie F.
El cliente no dejó un comentario.Jack C.
El cliente no dejó un comentario.Victor R.
El cliente no dejó un comentario.James W.
Ozzy was great! And Lance got me out without delay.SUSAN A.
Good rentalJOHNRANDOLPH S.
El cliente no dejó un comentario.LEN S.
El cliente no dejó un comentario.Caliph T.
Excellent service. I love that they hook up and disconnect trailers for youIra M.
El cliente no dejó un comentario.Rene A.
Great experience. Mobile pickup was easy and very efficient drop off at the end.Jeffrey D.
El cliente no dejó un comentario.Angela S.
El cliente no dejó un comentario.Mary L.
El cliente no dejó un comentario.Suzanne M.
Staff were too busy to maintain service. Didn't inform to grab moving pads, didn't call to confirm reservation. Didn't know any info about tow offered for discount.Bradley B.
El cliente no dejó un comentario.Kenneth D.
Attempted to show clerk my reservation number but she wouldn't look. Asked my last name an went through entire procedure to point of radioing the yard man asking for a car hauler instead of motorcycle trailer. This was after asking my name and address but not verifying the correct equipment/reservation. Sent drivers license upload link to the wrong person twice. All of this could have been avoided had she merely looked at my reservation number from the start. What is the purpose if the number of it isn't used? Please be advised that I have used this location many times before without any issues.Keith S.
Make sure you let them know your paying for milage and not charge them after you return the equipment. You don't just charge the credit card and send an email!Erika G.
El cliente no dejó un comentario.SHERRY O.
El cliente no dejó un comentario.Nuri A.
Kurt and "Ozzie" are usually the ones there to assist. Great folks and helped me tremendously during my relocation. I would recommend this U-Haul location to anyone in Greater Richmond.William L. | Overall Experience
Very incompetent employee to get U-Haul attached to my car. Took her move than half hour to figure things out. When I got upset cause I was late she finally asked the help of a male employee who fixed it in secondsWilma L.
One check out was good but maybe a tad slowDENNISBRYANT H.
El cliente no dejó un comentario.gerard W.
El cliente no dejó un comentario.CLARICE S.
El cliente no dejó un comentario.richard S.
The associate that checked us in didn't give her name but she was very rudeDebra K.
El cliente no dejó un comentario.Jacob B.
had a good uneventful time thereWallace T.
El cliente no dejó un comentario.Daniel B.
mobile pick up should truly be mobile pick up. I arrived early to check in and still ended up inside to secure the truck.Kyle C.
Excelente servicio al clienteCarl H.
Great as always.RALPHGLENN K.
I was given a truck that needed an alignment and transmission bad. That truck was hard to control on the road very dangerous. The guy that helped me was unprofessional carrying on sidebar conversation with his coworker instead of focusing on helping the customer first.Rekelia G.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Clarence A.
El cliente no dejó un comentario.Adam W.
I always go back to this location because they're consistently better and quicker than other places.Troy M.
The manager was very friendly and he will go out his way to a customer. The staff as well were friendly and greet the customer serviceDenise A. | First Impressions
The guys at Midlothian uhaul was a pire blessing, thank you greatly championsARTHUR CORNEALIOU C. | Overall Experience
El cliente no dejó un comentario.CEDRICTHOMAS H. | Overall Experience
El cliente no dejó un comentario.Hube D. | First Impressions
El cliente no dejó un comentario.RONALD H. | Overall Experience
The only part I don’t like about it is when you move your things out before the next month you are scheduled to pay they don’t prorate and give you some of your money back.MELODY B. | Overall Experience
El cliente no dejó un comentario.ALESHAE R. | Overall Experience
El cliente no dejó un comentario.LAKISHA M. | Overall Experience
El cliente no dejó un comentario.John G. | Overall Experience
El cliente no dejó un comentario.Audrey W. | Online Move In
El cliente no dejó un comentario.Maurice B. | Overall Experience
El cliente no dejó un comentario.Regina A. | First Impressions
El cliente no dejó un comentario.LUCIOD V. | Overall Experience
Staff was very knowledgeable and accommodating. Answered all questions and concernsJacquelyn P. | First Impressions
El cliente no dejó un comentario.NOREEN J. | Overall Experience
El cliente no dejó un comentario.Anthony H. | Overall Experience
El cliente no dejó un comentario.EDITH MAE G. | First Impressions
El cliente no dejó un comentario.Torrey W. | First Impressions
El cliente no dejó un comentario.ANGELA W. | Overall Experience
El cliente no dejó un comentario.STAINTANC R. | Overall Experience
Only concern was, uhaul provided me with a lock with just one key and the associate stated they didn't had a key. There's a missing key somewhere and I'm not allowed to use my own lock. The comfort was the cctv system.William L. | First Impressions
I let them know that I didn’t need the storage 2 months ago and I told them that it was cleaned and no longe in use and they’re still trying to charge me for the storage unit.Lashanda M. | Overall Experience
El cliente no dejó un comentario.Perry T. | Overall Experience
El cliente no dejó un comentario.Morgan H. | First Impressions
El cliente no dejó un comentario.Pamela A. | First Impressions
Wonderful experience, great customer serviceBRUCE W. | First Impressions
Friedly staff and convenientWillie D. | First Impressions
It was a good experienceDan K. | First Impressions
Janet was the lady I spoke with on the phone and she was a delight and very very helpful. I had reserved a truck at another facility and when I got there they didn't have it. You all saved me. I will absolutely be back the next time I have a need. The manager was the gentleman who helped me when I got there. He was also very very helpful. A fantastic experience. Thank you againJACKIE M. | Overall Experience
Ozzie and Kurt were extremely accommodating. Walking into the site, I had to sign my storage lease, head down the road to unload at the storage site and then return my trailer to another location. Kurt and Ozzie made it easy for me to do all 3 at one stop. The site was also EXTREMELY busy at the time of my arrival. Ozzie was super organized and engaging with conversation. Five stars!!William L. | First Impressions
El cliente no dejó un comentario.Douglas S. | Overall Experience
El cliente no dejó un comentario.FLORENCE P. | Overall Experience
El cliente no dejó un comentario.CYNTHIA W. | First Impressions
El cliente no dejó un comentario.NOREEN J. | First Impressions
El cliente no dejó un comentario.DELORESWINFREE B. | Overall Experience
El cliente no dejó un comentario.Douglas S. | First Impressions
Very friendly and helpful staffJoel K. | First Impressions
El cliente no dejó un comentario.JOSEPH T. | Overall Experience
Kudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.Gary R. | Overall Experience
El cliente no dejó un comentario.CHARLOTTEANN A. | Overall Experience
El cliente no dejó un comentario.April G. | Overall Experience
A couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.Dominique R. | Overall Experience
The Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)deborah s. | Overall Experience
El cliente no dejó un comentario.Guillermo G. | Overall Experience
El cliente no dejó un comentario.ALANBRIAN S. | First Impressions
El cliente no dejó un comentario.TODD S. | First Impressions
I love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!APRILESTELLE W. | First Impressions
Had a great experience and everyone I encountered was professional and helpful.Amanda L. | First Impressions
Being the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.Kenneth W. | Overall Experience
El cliente no dejó un comentario.JOHN M. | Overall Experience
Mr Kick is allsome his attitude is the BEST....APRILESTELLE W. | Overall Experience
El cliente no dejó un comentario.FLORENCE P. | First Impressions
El cliente no dejó un comentario.FLORENCE P. | Overall Experience
Great Job, I'll be back.DENNIS H. | Overall Experience
Excellent place.HERNAN G. | Overall Experience
Very good serviceHarold L. | First Impressions
El cliente no dejó un comentario.Collin L. | First Impressions
El cliente no dejó un comentario.SAMANTHA F. | Overall Experience
El cliente no dejó un comentario.tiffany w. | First Impressions
El cliente no dejó un comentario.JAMES A. | Overall Experience
El cliente no dejó un comentario.Joann M. | First Impressions
I want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.INGRID S. | Overall Experience
El cliente no dejó un comentario.Chris W. | First Impressions
I have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me returnCharles B. | Overall Experience
Great facility and entry is a breeze. Incredible staffRONALD P. | First Impressions
Nice place for storage. The height of the storage is great for stocking.Anita R. | First Impressions
Awesome, easy experience with this UHaul location.Starrias M. | Overall Experience
Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!ROXANN K. | First Impressions
Easy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!Kelsey H. | Overall Experience
This place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!Kim M. | Overall Experience
My 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.CARIL H. | Overall Experience
Always great doing business with Kurt. ( Manager)Charles B. | First Impressions
Great customer service!Kayla B. | Overall Experience
The process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.BRENDA G. | First Impressions
This is my favorite storage in Richmond not any Uhaul only Chippenham UhaulVanessa T. | Overall Experience
U-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I've interacted with, a total of four.catherine j. | Overall Experience
very friendly and helpfulMARGRET D. | Overall Experience
The employees were very unprofessional and kept me waiting for over an hour to open my storage space.Latoi R. L. | Overall Experience
They took great care of me. Especially after my experience at another facility.KOCMEKICA P. | First Impressions
It was a rewarding experience.Loretta G. | Overall Experience
I stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience wheneverTerrance S. | Overall Experience
My only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenienceVALERIE D. | Overall Experience
There were no problems while I was renting my storage unit and the people are very friendly.Karen R. | Overall Experience
Very helpful and efficient. I Highly recommend themPaul S. | First Impressions
Everything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.Mao T. | Overall Experience
Customer service was greatCASAUNDRA w. | First Impressions
Great place to rentJoan B. | Overall Experience
Thank you for your Great customer service..Felicia C. | Overall Experience
The facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!Delavon G. | Overall Experience
Kurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.Kathleen D. | Overall Experience
No complaints.Zachary S. | Overall Experience
From Danville store to Richmond store customer service was magnificent. Thanks you!!!Sharmika R. | First Impressions
.KEIRRA H. | Overall Experience
Everyone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, SeanSean Y. | Overall Experience
manager kurt was the bestKevin M. | Overall Experience
After being a loyal customer for over 8 years, John admonished me about my tone, because I questioned an added charge to my credit card. Kurt had always provided me with the BEST service for years.LINDA N. | Overall Experience
This was the worst experience that I could have imagined, clearly defined in comparison to a baseline appraisal of "a secure place to store my things, temporarily". Get the act together. thanks, Ppaul p. | Overall Experience
John was absolutely terrible, during our interaction, he reminded me several times that it was almost time for him to leave. He charged my card, $200 when i specifically told him not to.Kaitlyn M. | Overall Experience
Everyone was very helpful in meeting my needs.Robin R. | Reservación
Staff was always rude when i needed somethingBlake V. | Overall Experience
Main gate was broke, with a dummie chain. Security door where use your card to get in was broke...I was late the last month and they put a lien fee the day new rent was due the same day we moved out.kenneth w. | Overall Experience
Pleasant, clean and always well stocked with trucks & merchandise. Helpful staff, safe facility and friendly staff. I would recommend this location over all of the others. This location is tops!!!!!!!TREY F. | Overall Experience
Thank you for the 1st month free Storage... I have been using them for years Great customer serviceSaqib T. | Overall Experience
The staff where very helpful and polite I appreciate there helpNIOVIS R. | Overall Experience
The staff was very friendly and professional and went the extra mile to accommodate my needs, and I greatly appreciate it. My move went very smooth thanks to you and your staff and facility.stephen k. | Overall Experience
The only reason I would not recommend your storage would because its very expensive for such a small space. Everything else was great.PATIENCE H. | Overall Experience
Staff was accommodating.SUZETTE S. | Overall Experience
Servicios adicionales en esta ubicación
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