El cliente no dejó un comentario.
Ira M.Customer Reviews for U-Haul Moving & Storage of Chippenham
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The staff was very friendly and the location was incredibly well organized, clean, and efficient.
Patrick H.Great experience, I can recommend no improvements. Got the truck as promised by helpful staff. Rented and returned without any trouble
Cynthia G.All was good for drop off. Also rented to go west from here. Excellent service and advice for a rookie trailer hauler
Susan S.As a rookie and a female , I would have appreciated them checking the tightness if the bolts. Upon arriving at me opposite coast destination. The bolt for the ball mount was totally loose. Thank got for the cotter pin. Sales person and yard oerson were extremely helpful
Susan S.Let the unit air out before renting. The previous customer had something in it that smelled terrible.
John S.They noted the truck had half a tank of gas but when we pulled away from the uhaul location my dad noticed it was just under half a tank of gas.
ADRIANNA N.Not much. Store was clean, employees were quick to respond. Very good experience.
Kevin M.I made reservations for rental pick up to be at a certain location. The day before the pick up I was notified that i would have to pick up at a different location. I selected the original location because it is close to wherr the equipment would be needed. Changing the location lengthened the time to complete my task and greatly impacted the amount of fuel that I needed to burn. It would have made my experience better if the inventory/locations on the website were accurate.
Christopher C.Everything was good. The employee John was exceptionally helpful and courteous.
Valerie W.You should be able to pay cash for ALL types of rentals
Charnise J.my reservation was changed without notice and to a further location very unhappy
cindy G.My only suggestion would be to try and have more trucks on hand if possible.
Darnell C.Exceptional people and an exceptional service
Nasser A.This is the best U-Haul I have ever visited. Friendly, prompt and professional.
JOHN D.Personnel was extremely helpful. This location could have been more organized
Julia M.Ubox is a good solution for temporary storage, load/unload at your door. The ability to pick up on your own is awesome and would utilize again in the right scenario. Manager at the location is great, knowledgeable about all services. Above average service here. However, no one else at the location understands how to check in/out a ubox. Below average service here when that's what you are renting.
EDWINBRANDON P.Full of cockroaches
Edward B.The office staff wasn't very friendly or eager to process my rental even though I had reserved the trailer. All the people outside were top notch. Hooking up and return really went smoothly.
fred E.Thank you. :)
Roy J.Customer service at an all time worst. The two people that was behind the register/counter (colored folks); didn't acknowledge my presence. For almost 10 minutes; so it seemed, no one not even said 2word to me. The gentleman sitting to my left, the right of the fat colored girl behind the counter, whom appeared to be on break if some sort sat and watched the girl to see if she was going to acknowledge my presence and when she didn't , he walked behind the counter, acknowledging me as he proceeded to check me in and close out my transaction .
JACQUELYNJ S.All good!
earl M.No license plate.. ramp latch was broken off.
KENDALL M.Thank you Ozzy!! Getting the job done while working alone. Although I was dropping off a dirty one way that was dispatched as such, Ozzy made sure that I was happy with my rental by lightening the blow with a small credit for the inconvenience. I really really appreciate you Ozzy. I rent with uhaul all the time (literally) and your customer service have exceeded my expectations. Thanks again.
Barry R.When I reserved a truck online I chose a location close to me and it was confirmed. When I arrived to pick up the truck, I was told the reservation was moved to a new location 10 miles away from my home, which cost me extra time, mileage, and gas. Plus, I was not notified of the change prior to the day of my move so I could adjust my time schedule. It was very stressful.
Kami P.Great customer service easy check in ad return
walter D.Unfortunately I had to find a client representative when I arrive. But in their defense, they were all assisting other customers. It took a little bit longer than I would like to have dropped off the trailer. But all the employees were friendly and helpful
Alan G.I reserved the truck I was told cost of the truck and how many miles I was given. When I went to pick up the truck, different price(higher) and less miles. The Uhaul at Midlothian, Virginia was terrible. The people who worked there were rude and unprofessional. I waited 40 minutes to get my truck. I will be renting from someone else next time I need a truck to rent.
JOSE S.The staff in this location is awesome !!!
PATRICIA F.Main issue I had was having to wait 1hr to get what I had rented.
Felipe P.Always excellent
Tracey W.I tried to follow the Self Delivery, but when I got there I was told by a U-Haul associate it is easier just to go inside and get it. He was also very rude, but the other associates were professional. Check in was easy, I just gave them the key and they sent me the receipt, which was accurate. Overall, good experience.
JOSEPH P.Thank you for the consistent service.
Curtis K.This was my first time renting a U-Haul and will be the last time I had reserved my truck rental from a different location and had an email confirming my location when I arrived at the location there was no reservation for me there. Nobody offered to even try and assist us with another rental truck even if they didn't have the size I had reserved they sent us to the Midlothian Tpk location which was over 30 min away from where we were so we lost over an hr of driving time then when we got to the Midlothian Tpke location they did not have the truck I had reserved they did offer us a smaller size truck which we had no choice but to take to make our move To top it off when the truck was returned to the drop off location they wanted to charge us extra mileage since the distance was longer than we entered and that was because we had to go to the Midlothian Tpke location which was not what we signed up for. They did waive it after we explained what happened
Gina W.My interactions with four people at this location were very positive.
RENEE R.Great location with amazing associates!
Elizabeth M.Non
PATRICIAANN B.Ty
sue S.Kurt and "Ozzie" are usually the ones there to assist. Great folks and helped me tremendously during my relocation. I would recommend this U-Haul location to anyone in Greater Richmond.
William L. | Overall ExperienceThe manager was very friendly and he will go out his way to a customer. The staff as well were friendly and greet the customer service
Denise A. | First ImpressionsThe guys at Midlothian uhaul was a pire blessing, thank you greatly champions
ARTHUR CORNEALIOU C. | Overall ExperienceThe only part I don’t like about it is when you move your things out before the next month you are scheduled to pay they don’t prorate and give you some of your money back.
MELODY B. | Overall ExperienceStaff was very knowledgeable and accommodating. Answered all questions and concerns
Jacquelyn P. | First ImpressionsOnly concern was, uhaul provided me with a lock with just one key and the associate stated they didn't had a key. There's a missing key somewhere and I'm not allowed to use my own lock. The comfort was the cctv system.
William L. | First ImpressionsI let them know that I didn’t need the storage 2 months ago and I told them that it was cleaned and no longe in use and they’re still trying to charge me for the storage unit.
Lashanda M. | Overall ExperienceWonderful experience, great customer service
BRUCE W. | First ImpressionsFriedly staff and convenient
Willie D. | First ImpressionsIt was a good experience
Dan K. | First ImpressionsJanet was the lady I spoke with on the phone and she was a delight and very very helpful. I had reserved a truck at another facility and when I got there they didn't have it. You all saved me. I will absolutely be back the next time I have a need. The manager was the gentleman who helped me when I got there. He was also very very helpful. A fantastic experience. Thank you again
JACKIE M. | Overall ExperienceOzzie and Kurt were extremely accommodating. Walking into the site, I had to sign my storage lease, head down the road to unload at the storage site and then return my trailer to another location. Kurt and Ozzie made it easy for me to do all 3 at one stop. The site was also EXTREMELY busy at the time of my arrival. Ozzie was super organized and engaging with conversation. Five stars!!
William L. | First ImpressionsVery friendly and helpful staff
Joel K. | First ImpressionsKudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.
Gary R. | Overall ExperienceA couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.
Dominique R. | Overall ExperienceThe Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)
deborah s. | Overall ExperienceI love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!
APRILESTELLE W. | First ImpressionsHad a great experience and everyone I encountered was professional and helpful.
Amanda L. | First ImpressionsBeing the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.
Kenneth W. | Overall ExperienceMr Kick is allsome his attitude is the BEST....
APRILESTELLE W. | Overall ExperienceGreat Job, I'll be back.
DENNIS H. | Overall ExperienceExcellent place.
HERNAN G. | Overall ExperienceVery good service
Harold L. | First ImpressionsI want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.
INGRID S. | Overall ExperienceI have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me return
Charles B. | Overall ExperienceGreat facility and entry is a breeze. Incredible staff
RONALD P. | First ImpressionsNice place for storage. The height of the storage is great for stocking.
Anita R. | First ImpressionsAwesome, easy experience with this UHaul location.
Starrias M. | Overall ExperienceEveryone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!
ROXANN K. | First ImpressionsEasy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!
Kelsey H. | Overall ExperienceThis place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!
Kim M. | Overall ExperienceMy 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.
CARIL H. | Overall ExperienceAlways great doing business with Kurt. ( Manager)
Charles B. | First ImpressionsGreat customer service!
Kayla B. | Overall ExperienceThe process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.
BRENDA G. | First ImpressionsThis is my favorite storage in Richmond not any Uhaul only Chippenham Uhaul
Vanessa T. | Overall ExperienceU-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I've interacted with, a total of four.
catherine j. | Overall Experiencevery friendly and helpful
MARGRET D. | Overall ExperienceThe employees were very unprofessional and kept me waiting for over an hour to open my storage space.
Latoi R. L. | Overall ExperienceThey took great care of me. Especially after my experience at another facility.
KOCMEKICA P. | First ImpressionsIt was a rewarding experience.
Loretta G. | Overall ExperienceI stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience whenever
Terrance S. | Overall ExperienceMy only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenience
VALERIE D. | Overall ExperienceThere were no problems while I was renting my storage unit and the people are very friendly.
Karen R. | Overall ExperienceVery helpful and efficient. I Highly recommend them
Paul S. | First ImpressionsEverything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.
Mao T. | Overall ExperienceCustomer service was great
CASAUNDRA w. | First ImpressionsGreat place to rent
Joan B. | Overall ExperienceThank you for your Great customer service..
Felicia C. | Overall ExperienceThe facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!
Delavon G. | Overall ExperienceKurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.
Kathleen D. | Overall ExperienceNo complaints.
Zachary S. | Overall ExperienceFrom Danville store to Richmond store customer service was magnificent. Thanks you!!!
Sharmika R. | First Impressions.
KEIRRA H. | Overall ExperienceEveryone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, Sean
Sean Y. | Overall Experiencemanager kurt was the best
Kevin M. | Overall ExperienceAfter being a loyal customer for over 8 years, John admonished me about my tone, because I questioned an added charge to my credit card. Kurt had always provided me with the BEST service for years.
LINDA N. | Overall ExperienceThis was the worst experience that I could have imagined, clearly defined in comparison to a baseline appraisal of "a secure place to store my things, temporarily". Get the act together. thanks, P
paul p. | Overall ExperienceJohn was absolutely terrible, during our interaction, he reminded me several times that it was almost time for him to leave. He charged my card, $200 when i specifically told him not to.
Kaitlyn M. | Overall ExperienceEveryone was very helpful in meeting my needs.
Robin R. | ReservaciónStaff was always rude when i needed something
Blake V. | Overall ExperienceMain gate was broke, with a dummie chain. Security door where use your card to get in was broke...I was late the last month and they put a lien fee the day new rent was due the same day we moved out.
kenneth w. | Overall ExperiencePleasant, clean and always well stocked with trucks & merchandise. Helpful staff, safe facility and friendly staff. I would recommend this location over all of the others. This location is tops!!!!!!!
TREY F. | Overall ExperienceThank you for the 1st month free Storage... I have been using them for years Great customer service
Saqib T. | Overall ExperienceThe staff where very helpful and polite I appreciate there help
NIOVIS R. | Overall ExperienceThe staff was very friendly and professional and went the extra mile to accommodate my needs, and I greatly appreciate it. My move went very smooth thanks to you and your staff and facility.
stephen k. | Overall ExperienceThe only reason I would not recommend your storage would because its very expensive for such a small space. Everything else was great.
PATIENCE H. | Overall ExperienceStaff was accommodating.
SUZETTE S. | Overall Experience