El cliente no dejó un comentario.Tamiki W. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Chippenham
Richmond, VA 23225
(E Of Chippenham)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tamiki W.
El cliente no dejó un comentario.Jamika M.
Ozzie Rocks!Crystal R.
The trailer seemed quite old. The staff warned us to expect it to leak water in heavy rain. (what??) We were towing it 2000 miles and had reserved an enclosed trailer expecting it to be reasonably water tight. Having no other option we took it. The rear door was very difficult to open and close because it was somewhat bent and maybe has a faulty or rusted cable. Anyway, it requires a crow bar to get enough leverage to open it. The Pick up and the turn in process we're quick and easy. We got there without incident, and it did stay dry even though we hit a few brief storms on the way.Brian R.
El cliente no dejó un comentario.Deborah L. | Overall Experience
Very well organized & great customer serviceLINDAANN V.
El cliente no dejó un comentario.david W.
El cliente no dejó un comentario.Ann D.
El cliente no dejó un comentario.Bridget M.
El cliente no dejó un comentario.Keydrah K. | First Impressions
Quick and courteous customer service (especially for a weekend) and ample equipment available for use. Keep up the good work!Christine M.
El cliente no dejó un comentario.Lewis W.
El cliente no dejó un comentario.Keydrah K.
Fist time using this location, I was impressed with service and friendliness.Lynden W.
El cliente no dejó un comentario.CLAUDINEVERNICE P.
This uhaul experience was much easier than I expected because the staff was helpful and courteous. Mr. Ludtke is an exceptional owner and I would not hesitate to do business here again!YOLANDA V. | Overall Experience
Make the gas charge less hidden. It's nearing criminal how surprising that charge was. I was not informed of it till I checked out and by that time I could not do anything but accept it.Ross W.
El cliente no dejó un comentario.Duane G.
El cliente no dejó un comentario.CHARLES M.
El cliente no dejó un comentario.Shiek J.
the team is great at this locationTHAB P.
Everything was fine, but there needs to be dolly rental always availableâ€¦RAHMAN M.
Excellent customer serviceShiek J.
Why am I charged tax on the rental?Also $2.00 environmental fee.Please respond.Why was I forced to buy a piano dolly verses renting one from a m/c?WILLIE M.
El cliente no dejó un comentario.Wanda J.
El cliente no dejó un comentario.Eric C.
I was not happy with my pick-up location changing at the last moment. It was further away from my house and made my morning on a very busy day a lot more rushed and stressful. This one thing will prevent me from ever recommending this service to a friend.Hans B.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.Kyle L.
El cliente no dejó un comentario.Sarah M.
The customer service can be improved.Talasha C.
When a reservation is made don't switch it yo a different location. This is a inconvenience to the customer.Tiffany J.
Very efficient check in process, and quick handling of the paperwork. Appreciated a smooth ending to a very long day of moving.Cassandra F.
El cliente no dejó un comentario.Susmita M.
El cliente no dejó un comentario.Kris M.
El cliente no dejó un comentario.Shaun B.
El cliente no dejó un comentario.ANDREW W.
El cliente no dejó un comentario.John T.
Rate per mile is too much; the company advertises a $19.95 move but by the time you add up all your miles it's close to $100. Also, for in town moves, you should give the option to drop off at another location so that you can decrease the amount you have to spend on mileage.Latoya H.
Very friendly staff. There was a error with completing the storage unit and i was charged but the store manager reached out promptly and resolved the issue very quickly. Excellent customer service! That experience has certainly gained my trust and appreciation to continue using UHAUL.Natasha I. | Overall Experience
Everyone was so friendly and helpful! Check in and check out we're quick. Will use this location again :)Rachel F.
Great location. Very easy check-in and check-out. THANKS!Fred W.
Trailer was just what I needed again!Leticia S.
El cliente no dejó un comentario.Stephen B.
I was very surprised on how well things went and were delivered. The statement of a "Gentle ride" was correct and my items arrived just the way I packed them.Robert K.
El cliente no dejó un comentario.Drew J.
El cliente no dejó un comentario.Morgan H. | Overall Experience
El cliente no dejó un comentario.Stephanie L.
Excellent experience - this location is my go to for truck and trailer rentals. Great staff and service - highly recommend.Jennifer A.
I reserved a 26 foot truck well in advance from Ashland Office and Mini-Storage, Ashland VA to be picked up Friday at 4:00PM on July 15, 2022. (#13177092). I received a call from U-Haul Regional Manager Jerry Kelley at 3:48PM that day informing me the truck I ordered was no longer available due to a flat tire. He called me back and advised he located a truck for me at U-Haul Moving & Storage of Chippenham in Richmond, VA. He advised I would receive a 50 mile credit for having to travel farther to pick-up and drop-off the rental truck. I was appreciative of his assistance. I returned the vehicle after hours on 7/16/22. However, when I inquired about the mileage credit with the staff of U-Haul Moving & Storage of Chippenham on 7/17/22, they did not know Mr. Kelly and I did not receive the mileage credit. I left Mr. Kelley a message on 7/17/22 but have not received a return call as of this writing.Timothy R.
El cliente no dejó un comentario.MARKA M.
Trailer worked great for meLeticia S.
Everything was awesome!! Thank you for great service.Janet H.
Providing each rental vehicle with a full tank of gas that way it'll take out the guessing game of trying to figure out if the gas tank was filled to 7/8 of a tank. Also it would help if the store associates would mention/make clear that the customer is aware of the actual price of in and out of state rental pricing and the BIG difference. Seeing as the price listed online and on the van says $19.99, some would assume it applies to simply renting within and out of state.Jasmin B.
Staff unorganized and unprofessional key not the box pick up wasn't ready a half tank of gas no air conditioning in the truck then after returning the truck multiple charges to my card I'm being charged for 2 rentals for the same day and location I received emails that someone from staff spoke with me name Darius but I haven't spoke with anyone at all since the day of pick up now I have to leave my house today and go speak to someone In person after moving and this is a work day for me. TerribleHazel B.
Everyone was very helpfulEric F.
Friendly, helpful, professionalRobert B.
Thanks for the excellent service awesome I will recommend this service to a friend.ANDYLEE H. | First Impressions
Highly recommend Book a vehicle online it was in and out quick got things done on time thank you so much keep up the good work!!Mohammad Y.
El cliente no dejó un comentario.ISHMAELRAKIM T.
El cliente no dejó un comentario.Andrea K.
The actual individual who rented it to me was slightly rude.Juan Z.
If you are using the App for the pickup you should start earlier than your scheduled pickup time due to the delay in approval process.Nathan D.
This recent experience was night and day wonderful compared to years ago when I would rent from this site. The phone-check-in process was great. The personal attention and support when I returned the vehicle was fast and detail-oriented. Thank you UHaul and the folks at this location!Jim R.
El cliente no dejó un comentario.Felicidad B.
Check out was wonderful. Check in was extremely chaotic and un organized. No one was available to tell me where to drop the trailer. Customers had nowhere to park. Dropped it in an open spot and was greeted by a very rude employee who simply said â€œthis doesn't go hereâ€, he took a few pictures and left. No paperwork not so much as a have a good day. Only words were â€œthis doesn't go hereâ€. I will not be renting from this location again.EVAN G.
El cliente no dejó un comentario.Arryn L.
The vents from the truck were not working. Cold air was only blowing out of the floor vents. I was originally scheduled to pick up this truck from the Grease Monkey at 8600 Midlothian Turnpike. They didn't do what they were supposed to and I was not able to pick it up there. It took me about 1.5 hours to get this straight.Chuck F.
not much they are BEYOND excellent!!Xavier M.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.Mohamed A.
Super easy drop off!Andrew W.
Everything & Everyone from start to finish was working twice as hard to get things done. This location exceeding my expectations with great customer service and very clean, smooth transition into a great cargo van. Will definitely recommend to others.Katrina B.
smooth transaction nd would highly recommend.Harold V.
El cliente no dejó un comentario.Steven E.
El cliente no dejó un comentario.Gwendolyn D.
Customer service rep who helped me at front counter was amazingJulie R.
Great experience, I had doubts from my online experience last year at a different city woooh. Not this location in RVA. I stopped at 4 different locations no luck, Came to this one and they had 26" truck ready last minute, process was quick & easy, friendly, treat you like a person not like a customer, they showed that they cared. The assured me my truck is gurantteed to be picked around 5:30pm which it was 11:00am at the time. I was little hesitant, cuz of my previous experience. But they made me at ease with their energy, and body language. I'm a happy client.Mohammed A.
El cliente no dejó un comentario.DATIUS Y.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.MARQUISELONNELL R.
El cliente no dejó un comentario.Barbara M.
Todo exelente servicio graciasMynor S.
El cliente no dejó un comentario.Thomas B.
Excellent customer service, helpful staff and spotless facility. Convenient hours, so much better than our last storage experience at a different location. 5 stars!Olakunle A. | Overall Experience
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Duane G.
El cliente no dejó un comentario.Tucker G.
El cliente no dejó un comentario.Brad C. | First Impressions
El cliente no dejó un comentario.Ira M.
The staff was very friendly and the location was incredibly well organized, clean, and efficient.Patrick H.
El cliente no dejó un comentario.Jacob K.
El cliente no dejó un comentario.FELICIA R.
Great experience, I can recommend no improvements. Got the truck as promised by helpful staff. Rented and returned without any troubleCynthia G.
All was good for drop off. Also rented to go west from here. Excellent service and advice for a rookie trailer haulerSusan S.
El cliente no dejó un comentario.Gloria M.
El cliente no dejó un comentario.Marc S.
El cliente no dejó un comentario.Keisha G.
El cliente no dejó un comentario.JOSE LUIS S.
El cliente no dejó un comentario.shafonda g. | Overall Experience
As a rookie and a female , I would have appreciated them checking the tightness if the bolts. Upon arriving at me opposite coast destination. The bolt for the ball mount was totally loose. Thank got for the cotter pin. Sales person and yard oerson were extremely helpfulSusan S.
Let the unit air out before renting. The previous customer had something in it that smelled terrible.John S.
They noted the truck had half a tank of gas but when we pulled away from the uhaul location my dad noticed it was just under half a tank of gas.ADRIANNA N.
El cliente no dejó un comentario.Kimberton P.
El cliente no dejó un comentario.George L.
El cliente no dejó un comentario.ryan K.
El cliente no dejó un comentario.Gloria M.
El cliente no dejó un comentario.Douglas N.
El cliente no dejó un comentario.lakisha S.
El cliente no dejó un comentario.Dana N. | First Impressions
El cliente no dejó un comentario.Merline F. | First Impressions
Kurt and "Ozzie" are usually the ones there to assist. Great folks and helped me tremendously during my relocation. I would recommend this U-Haul location to anyone in Greater Richmond.William L. | Overall Experience
The manager was very friendly and he will go out his way to a customer. The staff as well were friendly and greet the customer serviceDenise A. | First Impressions
The guys at Midlothian uhaul was a pire blessing, thank you greatly championsARTHUR CORNEALIOU C. | Overall Experience
El cliente no dejó un comentario.CEDRICTHOMAS H. | Overall Experience
El cliente no dejó un comentario.Hube D. | First Impressions
El cliente no dejó un comentario.RONALD H. | Overall Experience
The only part I don’t like about it is when you move your things out before the next month you are scheduled to pay they don’t prorate and give you some of your money back.MELODY B. | Overall Experience
El cliente no dejó un comentario.ALESHAE R. | Overall Experience
El cliente no dejó un comentario.LAKISHA M. | Overall Experience
El cliente no dejó un comentario.John G. | Overall Experience
El cliente no dejó un comentario.Audrey W. | Online Move In
El cliente no dejó un comentario.Maurice B. | Overall Experience
El cliente no dejó un comentario.Regina A. | First Impressions
El cliente no dejó un comentario.LUCIOD V. | Overall Experience
Staff was very knowledgeable and accommodating. Answered all questions and concernsJacquelyn P. | First Impressions
El cliente no dejó un comentario.NOREEN J. | Overall Experience
El cliente no dejó un comentario.Anthony H. | Overall Experience
El cliente no dejó un comentario.EDITH MAE G. | First Impressions
El cliente no dejó un comentario.Torrey W. | First Impressions
El cliente no dejó un comentario.ANGELA W. | Overall Experience
El cliente no dejó un comentario.STAINTANC R. | Overall Experience
Only concern was, uhaul provided me with a lock with just one key and the associate stated they didn't had a key. There's a missing key somewhere and I'm not allowed to use my own lock. The comfort was the cctv system.William L. | First Impressions
I let them know that I didn’t need the storage 2 months ago and I told them that it was cleaned and no longe in use and they’re still trying to charge me for the storage unit.Lashanda M. | Overall Experience
El cliente no dejó un comentario.Perry T. | Overall Experience
El cliente no dejó un comentario.Morgan H. | First Impressions
El cliente no dejó un comentario.Pamela A. | First Impressions
Wonderful experience, great customer serviceBRUCE W. | First Impressions
Friedly staff and convenientWillie D. | First Impressions
It was a good experienceDan K. | First Impressions
Janet was the lady I spoke with on the phone and she was a delight and very very helpful. I had reserved a truck at another facility and when I got there they didn't have it. You all saved me. I will absolutely be back the next time I have a need. The manager was the gentleman who helped me when I got there. He was also very very helpful. A fantastic experience. Thank you againJACKIE M. | Overall Experience
Ozzie and Kurt were extremely accommodating. Walking into the site, I had to sign my storage lease, head down the road to unload at the storage site and then return my trailer to another location. Kurt and Ozzie made it easy for me to do all 3 at one stop. The site was also EXTREMELY busy at the time of my arrival. Ozzie was super organized and engaging with conversation. Five stars!!William L. | First Impressions
El cliente no dejó un comentario.Douglas S. | Overall Experience
El cliente no dejó un comentario.FLORENCE P. | Overall Experience
El cliente no dejó un comentario.CYNTHIA W. | First Impressions
El cliente no dejó un comentario.NOREEN J. | First Impressions
El cliente no dejó un comentario.DELORESWINFREE B. | Overall Experience
El cliente no dejó un comentario.Douglas S. | First Impressions
Very friendly and helpful staffJoel K. | First Impressions
El cliente no dejó un comentario.JOSEPH T. | Overall Experience
Kudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.Gary R. | Overall Experience
El cliente no dejó un comentario.CHARLOTTEANN A. | Overall Experience
El cliente no dejó un comentario.April G. | Overall Experience
A couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.Dominique R. | Overall Experience
The Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)deborah s. | Overall Experience
El cliente no dejó un comentario.Guillermo G. | Overall Experience
El cliente no dejó un comentario.ALANBRIAN S. | First Impressions
El cliente no dejó un comentario.TODD S. | First Impressions
I love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!APRILESTELLE W. | First Impressions
Had a great experience and everyone I encountered was professional and helpful.Amanda L. | First Impressions
Being the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.Kenneth W. | Overall Experience
El cliente no dejó un comentario.JOHN M. | Overall Experience
Mr Kick is allsome his attitude is the BEST....APRILESTELLE W. | Overall Experience
El cliente no dejó un comentario.FLORENCE P. | First Impressions
El cliente no dejó un comentario.FLORENCE P. | Overall Experience
Great Job, I'll be back.DENNIS H. | Overall Experience
Excellent place.HERNAN G. | Overall Experience
Very good serviceHarold L. | First Impressions
El cliente no dejó un comentario.Collin L. | First Impressions
El cliente no dejó un comentario.SAMANTHA F. | Overall Experience
El cliente no dejó un comentario.tiffany w. | First Impressions
El cliente no dejó un comentario.JAMES A. | Overall Experience
El cliente no dejó un comentario.Joann M. | First Impressions
I want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.INGRID S. | Overall Experience
El cliente no dejó un comentario.Chris W. | First Impressions
I have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me returnCharles B. | Overall Experience
Great facility and entry is a breeze. Incredible staffRONALD P. | First Impressions
Nice place for storage. The height of the storage is great for stocking.Anita R. | First Impressions
Awesome, easy experience with this UHaul location.Starrias M. | Overall Experience
Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!ROXANN K. | First Impressions
Easy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!Kelsey H. | Overall Experience
This place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!Kim M. | Overall Experience
My 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.CARIL H. | Overall Experience
Always great doing business with Kurt. ( Manager)Charles B. | First Impressions
Great customer service!Kayla B. | Overall Experience
The process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.BRENDA G. | First Impressions
This is my favorite storage in Richmond not any Uhaul only Chippenham UhaulVanessa T. | Overall Experience
U-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I've interacted with, a total of four.catherine j. | Overall Experience
very friendly and helpfulMARGRET D. | Overall Experience
The employees were very unprofessional and kept me waiting for over an hour to open my storage space.Latoi R. L. | Overall Experience
They took great care of me. Especially after my experience at another facility.KOCMEKICA P. | First Impressions
It was a rewarding experience.Loretta G. | Overall Experience
I stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience wheneverTerrance S. | Overall Experience
My only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenienceVALERIE D. | Overall Experience
There were no problems while I was renting my storage unit and the people are very friendly.Karen R. | Overall Experience
Very helpful and efficient. I Highly recommend themPaul S. | First Impressions
Everything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.Mao T. | Overall Experience
Customer service was greatCASAUNDRA w. | First Impressions
Great place to rentJoan B. | Overall Experience
Thank you for your Great customer service..Felicia C. | Overall Experience
The facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!Delavon G. | Overall Experience
Kurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.Kathleen D. | Overall Experience
No complaints.Zachary S. | Overall Experience
From Danville store to Richmond store customer service was magnificent. Thanks you!!!Sharmika R. | First Impressions
.KEIRRA H. | Overall Experience
Everyone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, SeanSean Y. | Overall Experience
manager kurt was the bestKevin M. | Overall Experience
After being a loyal customer for over 8 years, John admonished me about my tone, because I questioned an added charge to my credit card. Kurt had always provided me with the BEST service for years.LINDA N. | Overall Experience
This was the worst experience that I could have imagined, clearly defined in comparison to a baseline appraisal of "a secure place to store my things, temporarily". Get the act together. thanks, Ppaul p. | Overall Experience
John was absolutely terrible, during our interaction, he reminded me several times that it was almost time for him to leave. He charged my card, $200 when i specifically told him not to.Kaitlyn M. | Overall Experience
Everyone was very helpful in meeting my needs.Robin R. | Reservación
Staff was always rude when i needed somethingBlake V. | Overall Experience
Main gate was broke, with a dummie chain. Security door where use your card to get in was broke...I was late the last month and they put a lien fee the day new rent was due the same day we moved out.kenneth w. | Overall Experience
Pleasant, clean and always well stocked with trucks & merchandise. Helpful staff, safe facility and friendly staff. I would recommend this location over all of the others. This location is tops!!!!!!!TREY F. | Overall Experience
Thank you for the 1st month free Storage... I have been using them for years Great customer serviceSaqib T. | Overall Experience
The staff where very helpful and polite I appreciate there helpNIOVIS R. | Overall Experience
The staff was very friendly and professional and went the extra mile to accommodate my needs, and I greatly appreciate it. My move went very smooth thanks to you and your staff and facility.stephen k. | Overall Experience
The only reason I would not recommend your storage would because its very expensive for such a small space. Everything else was great.PATIENCE H. | Overall Experience