Comentarios de los clientes para U-Haul Moving & Storage of Chippenham

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Chippenham

Clasificación general:

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Larry H.
Clasificación:

El cliente no dejó un comentario.

CHAQUIALAFAUN G.
Clasificación:

El cliente no dejó un comentario.

Kevin E.
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El cliente no dejó un comentario.

WILLIAML T.
Clasificación:

great job

Andrew W.
Clasificación:

The equipment was functional. The trailer rub rails were older and I could barely slide a strap through. Also the end of one side was not attached so could not be used. The door was also difficult to use

CHRISTIAN G.
Clasificación:

My original reservation at a different location (Belk Blvd) wasn't available. The truck was broken, but no one contacted me to inform me. Thus, I had to go to this branch to get a replacement truck, which also wasn't available here. The team at Midlothian turnpike was very helpful and helped me find a replacement truck, but all of this meant that we were 2 hours late to our destination.

PAULK B.
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El cliente no dejó un comentario.

Gregory H.
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El cliente no dejó un comentario.

KEITHJERROD H.
Clasificación:

I appreciate everything you did for me in regards to my son didn't charge me extra that means a lot you have a customer for life

Vickisha H.
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El cliente no dejó un comentario.

ANDREWPAUL Y.
Clasificación:

This is a great location I visit fairly often. The associate who helped me load my car on the hauler was fantastic. Very friendly, professional & helpful!

Dorie S.
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Nice set up to clean vehicles as they are returned. Friendly and helpful staff person. Easy to find

STEVEN F.
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El cliente no dejó un comentario.

JODYKEITH B.
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El cliente no dejó un comentario.

DONNAELIOSE C.
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El cliente no dejó un comentario.

STEPHANIELISA M.
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El cliente no dejó un comentario.

Guillermo G. | Overall Experience |
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El cliente no dejó un comentario.

BIRGITGAMMA B.
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El cliente no dejó un comentario.

ANNE C.
Clasificación:

Keep doing what you are doing!!

Eva N.
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El cliente no dejó un comentario.

Darnell C.
Clasificación:

Perhaps consider extended hours for vehicle drop-offs.

Sunny G.
Clasificación:

The trucks are parked too close for an individual to go through and inspect the truck. If it rains or snows, the only way around is by going over the grass which creates a mess for your shoes and eventually inside the truck. Recommendation would be to reverse and park trucks instead. Improve your smartphone app for android. It doesn't work efficiently. It couldn't recognize my location even though other apps on my phone could see my location. I had to retake the front part of my license like 3 times before it was accepted. Sorry to say but U-Haul doesn't seem to be 100% ready with their mobile check-ins.

JENNIFERELIZABET R.
Clasificación:

El cliente no dejó un comentario.

CYNTHIAALEICIA B.
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El cliente no dejó un comentario.

Gerd L.
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El cliente no dejó un comentario.

RICHARDLAWRENCE M.
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El cliente no dejó un comentario.

RUSSELLTHEODORE J.
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El cliente no dejó un comentario.

ASHLEYMEGHAN B.
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El cliente no dejó un comentario.

SUMMERNICHOLE J.
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El cliente no dejó un comentario.

MARKALLEN W.
Clasificación:

Great customer service 👏 👌 👍

Charles C.
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El cliente no dejó un comentario.

ROBERT D.
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El cliente no dejó un comentario.

HERBERT M.
Clasificación:

perfect communication, throughout pick-up. superior workers. THAMKS.

RICKVERNON HONDO H.
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I paid rental fees for furniture blankets and a utility dolly. Neither were in the truck when I got home to start loading. I'd hired moving help, so, there was no time to return to the rental location.

Nicole T.
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El cliente no dejó un comentario.

BRIANEDGAR I.
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El cliente no dejó un comentario.

Katelyn S.
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El cliente no dejó un comentario.

Nishith K.
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El cliente no dejó un comentario.

Ann D.
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El cliente no dejó un comentario.

JOHNLEE M.
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El cliente no dejó un comentario.

VERONIQUEMICHELL B.
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El cliente no dejó un comentario.

JANICE W.
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El cliente no dejó un comentario.

Cierra W.
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El cliente no dejó un comentario.

MICHAELDREW L.
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This is the better U-Haul place to be.

Jeffery C.
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El cliente no dejó un comentario.

Christine S.
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El cliente no dejó un comentario.

Martin H.
Clasificación:

As always, this location handles my rentals as quickly and professionally as possible. Would always recommend this location.

SUMMERRAE B.
Clasificación:

Megan and Monique were so helpful in getting my reservation worked out. I had set up a reservation for one day round trip but there ended up not being a truck available from my pickup spot. Beth called me and was great with fixing it for me and was very generous with a discount. It was all very confusing so my pick up and drop off wasn't the easiest process, but Megan and Monique did a very good job figuring it out. They were great!

Joseph B.
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El cliente no dejó un comentario.

ALANBRIAN S. | First Impressions |
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El cliente no dejó un comentario.

Lisa M.
Clasificación:

We found Kurt to be helpful, informative and very polite. The entire process was smooth and the use of the trailer invaluable. The triplet was easy to use and pulled like a dream . The instructions on the fenders were a smart idea. We are impressed with all of it. Thanks again

TENISHAMARCETA D.
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El cliente no dejó un comentario.

MARKELLIOTT A.
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El cliente no dejó un comentario.

Rosalia J.
Clasificación:

The U-Haul Midlothian Team as well as Mrs. Nicole's Team (Parham Rd. or Staples Mill Rd.(?)), was such a blessing to us. AWESOME personalities and customer service skills! I had 3 U-Box containers, then switched to a regular storage unit. So overwhelming, but the Midlothian Team made things work out pretty smooth. They went above and beyond, they took great care of us. So here's to you all, HUGE KUDOS to Mr. Kurt & Ms. Nicole's Teams! Thanks for all your help, it was very much appreciated! We will recommend everyone to your U-Haul locations. KUDOS TO YOU! KEEP UP THE EXCELLENT WORK!!

Kimberly H.
Clasificación:

El cliente no dejó un comentario.

TODD S. | First Impressions |
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El cliente no dejó un comentario.

DENISJOSEPH M.
Clasificación:

Very busy and inadequately staffed for the demand. Handled the transaction quickly and professionally once I got though the 30+ minute wait.

ARETHALOUISE E.
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El cliente no dejó un comentario.

FRANCISPAUL W.
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El cliente no dejó un comentario.

Manuel R.
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El cliente no dejó un comentario.

Telecia H.
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El cliente no dejó un comentario.

JAYMICHAEL N.
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People there were very helpful .

Quiana J.
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El cliente no dejó un comentario.

ANTHONY M.
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El cliente no dejó un comentario.

SOMERRENEE S.
Clasificación:

Very kind customer service

APRILESTELLE W. | First Impressions |
Clasificación:

I love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!

NANCY S.
Clasificación:

The staff was super helpful in getting me the right temporary storage.

CHRISLAMONT J.
Clasificación:

El cliente no dejó un comentario.

ROBERTCHRISTOPHE S.
Clasificación:

Thank you! Robert S.

MARKTHOMAS H.
Clasificación:

El cliente no dejó un comentario.

JAMESBOLLING K.
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El cliente no dejó un comentario.

Alexander S.
Clasificación:

El cliente no dejó un comentario.

WILBERTROY B.
Clasificación:

I have used service at this location many times since 07/2015. I had two credits worth $21.01 for return of television package boxes i purchased there. Reps Janet and Kurk each handled the refunds. When return truck Alvin Shepherdson was clerk. I gave him my papers for $42.02-credit. Kurk came in AND TOLD HIM HOW TO APPLY THE CREDIT. When i look at my two emails minutes ago related to that rental. HE DID NOT give my my $42.02 credit AFTER Kurk told him to do so and how. When Alvin gave me the receipt did not look at. Threw it garbage right instore your store. I am going there in the morning to express my displeasure

TRAVISLANCE C.
Clasificación:

El cliente no dejó un comentario.

TERRANCE K.
Clasificación:

El cliente no dejó un comentario.

SEANMACON S.
Clasificación:

Pretty easy experience.

Todd B.
Clasificación:

My experience was pleasant and the employee was helpful and professional.

TERESAHARRIS M.
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Our vehicle was ready and our check in and return was effortless. Easy penny. Ozzy Osborne was the BEST!!!

James B.
Clasificación:

I was scheduled to pick up at the Parham Road location at noon on Sunday. I arrived at Parham and the attendant said he should have called me since the trailer was broken. He sent me to the Glen Allen location where he said traffic had moved me. I arrived at the Glen Allen location and found that it was closed on Sunday. I called the Glen Allen attendant who connected me with traffic. Traffic sent me to the Midlothian location. Since I had been kerked around so much, traffic agreed to give me an extra day. I arrived at the Midlothian location and they actually had the trailer and were open. The attendants couldn't figure out how to do the extra day so they said they would book it as 2 days then change it, or something of that nature. After hours of delay and roaming around the area, I used the trailer and returned it several hours early without further incident. I received my email receipt and saw that I had been billed for 2 days instead of one. I called the Midlothian location and the nice lady corrected the billing immediately. I will evaluate alternatives when I rent equipment in the future instead of my foer automatically calling Uhaul

Amanda L. | First Impressions |
Clasificación:

Had a great experience and everyone I encountered was professional and helpful.

Jeffrey L.
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El cliente no dejó un comentario.

TERRYLEE P.
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El cliente no dejó un comentario.

Kenneth W. | Overall Experience |
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Being the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.

Joshua A.
Clasificación:

My Uhaul smelled so bad and continued to smell on the next day even after we had let the window down personally. My gf and my cuzzin could barely take the smell. The staff isn't bad but personally i think i should have gotten a better credit back i paid for a truck not funk

David H.
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El cliente no dejó un comentario.

GREGORYRALPH S.
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El cliente no dejó un comentario.

TERRYLYNN P.
Clasificación:

Every went as expected

ZACHARY M.
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Always a great crew here, John was quick to assist with finalizing check-in and Ozzy was quick with the setup and some extra info on the trailer. Solid crew at this location for sure!

JOHNLEWIS G.
Clasificación:

El cliente no dejó un comentario.

Samara G.
Clasificación:

N/A

JOSEJOEL R.
Clasificación:

Tell your workers to explain to there clients that they need to specify the guidelines before they rent equipment

KEVINALAN P.
Clasificación:

El cliente no dejó un comentario.

Damia T.
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El cliente no dejó un comentario.

LORINELOUISE R.
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El cliente no dejó un comentario.

Robert B.
Clasificación:

They seemed a little understaffed to keep up with the crowd at 2pm on a Saturday, Aside from the wait, it was all good.

MICHAEL B.
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El cliente no dejó un comentario.

JOHNBAPTIST H.
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El cliente no dejó un comentario.

Ruth F.
Clasificación:

There was some smell of cigarettes in the van.

RICHARDBARRY H.
Clasificación:

I rent from here weekly and I am always happy with the service and equipment. Great place to rent from. Highly recommend...

DIANNEKAREN T.
Clasificación:

Everything went wonderful.

JOHN M. | Overall Experience |
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El cliente no dejó un comentario.

JOHN M.
Clasificación:

The computer system is always down or extremely slow. Then when I made reservation all info put in then on pick up had to be entered again. Whether its Florida or Georgia Virginia computer system is a mess

CHRISTINELOUISE B.
Clasificación:

When we arrived in my car to rent the truck, we thought it looked ok to park in front of the building at a bay door. Soon I was told my car might be in the way or get damaged. The nice employee pointed me to customer parking. A few well-placed signs would clear up all confusion.

Warren H.
Clasificación:

Clean up return area. I had to kick screws and debris out of my way that comes out of the returned equipment to drive my vehicle through.

ROYFLEMING H.
Clasificación:

El cliente no dejó un comentario.

GEORGEKENNETH M.
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El cliente no dejó un comentario.

JOHNWALKER R.
Clasificación:

El cliente no dejó un comentario.

APRILESTELLE W. | Overall Experience |
Clasificación:

Mr Kick is allsome his attitude is the BEST....

FLORENCE P. | First Impressions |
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El cliente no dejó un comentario.

FLORENCE P. | Overall Experience |
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El cliente no dejó un comentario.

DENNIS H. | Overall Experience |
Clasificación:

Great Job, I'll be back.

HERNAN G. | Overall Experience |
Clasificación:

Excellent place.

Harold L. | First Impressions |
Clasificación:

Very good service

Collin L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

SAMANTHA F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

tiffany w. | First Impressions |
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El cliente no dejó un comentario.

JAMES A. | Overall Experience |
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El cliente no dejó un comentario.

Joann M. | First Impressions |
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El cliente no dejó un comentario.

INGRID S. | Overall Experience |
Clasificación:

I want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.

Chris W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Charles B. | Overall Experience |
Clasificación:

I have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me return

RONALD P. | First Impressions |
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Great facility and entry is a breeze. Incredible staff

Anita R. | First Impressions |
Clasificación:

Nice place for storage. The height of the storage is great for stocking.

Starrias M. | Overall Experience |
Clasificación:

Awesome, easy experience with this UHaul location.

ROXANN K. | First Impressions |
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Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!

Kelsey H. | Overall Experience |
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Easy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!

Kim M. | Overall Experience |
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This place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!

CARIL H. | Overall Experience |
Clasificación:

My 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.

Charles B. | First Impressions |
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Always great doing business with Kurt. ( Manager)

Kayla B. | Overall Experience |
Clasificación:

Great customer service!

BRENDA G. | First Impressions |
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The process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.

Vanessa T. | Overall Experience |
Clasificación:

This is my favorite storage in Richmond not any Uhaul only Chippenham Uhaul

catherine j. | Overall Experience |
Clasificación:

U-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I’ve interacted with, a total of four.

MARGRET D. | Overall Experience |
Clasificación:

very friendly and helpful

Latoi R. L. | Overall Experience |
Clasificación:

The employees were very unprofessional and kept me waiting for over an hour to open my storage space.

KOCMEKICA P. | First Impressions |
Clasificación:

They took great care of me. Especially after my experience at another facility.

Loretta G. | Overall Experience |
Clasificación:

It was a rewarding experience.

Terrance S. | Overall Experience |
Clasificación:

I stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience whenever

VALERIE D. | Overall Experience |
Clasificación:

My only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenience

Karen R. | Overall Experience |
Clasificación:

There were no problems while I was renting my storage unit and the people are very friendly.

Paul S. | First Impressions |
Clasificación:

Very helpful and efficient. I Highly recommend them

Mao T. | Overall Experience |
Clasificación:

Everything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.

CASAUNDRA w. | First Impressions |
Clasificación:

Customer service was great

Joan B. | Overall Experience |
Clasificación:

Great place to rent

Felicia C. | Overall Experience |
Clasificación:

Thank you for your Great customer service..

Delavon G. | Overall Experience |
Clasificación:

The facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!

Kathleen D. | Overall Experience |
Clasificación:

Kurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.

Zachary S. | Overall Experience |
Clasificación:

No complaints.

Sharmika R. | First Impressions |
Clasificación:

From Danville store to Richmond store customer service was magnificent. Thanks you!!!

KEIRRA H. | Overall Experience |
Clasificación:

.

Sean Y. | Overall Experience |
Clasificación:

Everyone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, Sean

Kevin M. | Overall Experience |
Clasificación:

manager kurt was the best

LINDA N. | Overall Experience |
Clasificación:

After being a loyal customer for over 8 years, John admonished me about my tone, because I questioned an added charge to my credit card. Kurt had always provided me with the BEST service for years.

paul p. | Overall Experience |
Clasificación:

This was the worst experience that I could have imagined, clearly defined in comparison to a baseline appraisal of "a secure place to store my things, temporarily". Get the act together. thanks, P

Kaitlyn M. | Overall Experience |
Clasificación:

John was absolutely terrible, during our interaction, he reminded me several times that it was almost time for him to leave. He charged my card, $200 when i specifically told him not to.

Robin R. | Reservation |
Clasificación:

Everyone was very helpful in meeting my needs.

Blake V. | Overall Experience |
Clasificación:

Staff was always rude when i needed something

kenneth w. | Overall Experience |
Clasificación:

Main gate was broke, with a dummie chain. Security door where use your card to get in was broke...I was late the last month and they put a lien fee the day new rent was due the same day we moved out.

TREY F. | Overall Experience |
Clasificación:

Pleasant, clean and always well stocked with trucks & merchandise. Helpful staff, safe facility and friendly staff. I would recommend this location over all of the others. This location is tops!!!!!!!

Saqib T. | Overall Experience |
Clasificación:

Thank you for the 1st month free Storage... I have been using them for years Great customer service

NIOVIS R. | Overall Experience |
Clasificación:

The staff where very helpful and polite I appreciate there help

stephen k. | Overall Experience |
Clasificación:

The staff was very friendly and professional and went the extra mile to accommodate my needs, and I greatly appreciate it. My move went very smooth thanks to you and your staff and facility.

PATIENCE H. | Overall Experience |
Clasificación:

The only reason I would not recommend your storage would because its very expensive for such a small space. Everything else was great.

SUZETTE S. | Overall Experience |
Clasificación:

Staff was accommodating.

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