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ORLANDO PCustomer Reviews for U-Haul Moving & Storage of Chippenham
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The Truck needed better tires on it. Because of the snow that was on the ground in some places, I feared driving over it to avoid sliding.
WILLIAM JCheck oil level.
ALLEN UWe tried to return early and we knew we could change location with a phone call. The woman behind the counter Saturday the qqth of January was rude. Told us that wasn't true and it would cost us 3times more to drop it there as it was the wrong location. She was unhelpful she was unwilling to help us find the right location and offered no solutions other than we could leave. If this location had more employees like her they wouldn't even be open. She was truly awful. We took the uhaul and trailer home called the uhaul number got the location changed to that location and took it back the next morning. The gentleman working on Sunday was amazing. But the woman working on Saturday night left a bad taste in out mouth and after this encounter we will never use this location again. We will go across town and spend more money to avoid her.
William HThe young lady working was engaging both times I met with her. Overall, the experience was positive. The app for self-checkout and the process were clunky and not helpful. The store associate was pleasant and helped resolve the nonissue that the app seemed to be having. I was slightly annoyed that the equipment I had reserved was not loaded and available. I had reserved some items the site doesn't have in a specific quantity. The items also weren't already pre loaded on m truck that was marked for self checkout which cost time. The employees were apologetic and helpful in resolving the issues during such a busy day/time. I would and will go back to this location again. Gracias.
Horace GNada
LATASHA WVery professional and friendly
Terrence GEveryone was very professional
TERRENCE LGreat fast service always and convenient to Chippenham Pkway.
EDGAR APlease check the cargo area between customers. There was used charcoal on the floor of the unit which I had to clean out before putting my things in it to transport.
PATRICK LThe process of shipping a U-box from the East coast to the West coast was easy and went smoothly.
FRANK PI Went in yesterday, was having a terrible day but everyone was so helpful and nice it just made my day better! Not sure who the guy was that took care of me but he was amazing and made everything easy for me, y'all are appreciated!
TEARA L | First ImpressionsProfessionally friendly staff
SAMUEL CThe scheduling, pickup and return was super easy and no hassle. The van was clean and had very lowikage. Yes, I will rent again with you.
VICTOR BOvercharged, refused to help, no explanations, horrible customer service
CHRISTOPHER SGreat customer service, prompt and very knowledgeable.
Kerry MAll good
ALVARO FThanks very easy check in and check out!!! Happy with ease of transaction
Mervat TNothing at all…, if you have a rental concern Kurt his wife and son will be more than willing to help make it happen
JEFFREY KStaff was great. Informative and helpful.
DAVID AI set a reservation Thursday for the U-Haul in Southside plaza at 7:30am the U-haul company did not have my equipment ready I then had to call the 1800 number and they helped me get a U-Haul at the midlothian location the southside place location made my move almost not happy thank you Tamara and also the Midlothian Location
Rushaud RGREAT
WILLIE JSenior discount over 62
VALERIE DDifficult to say,because I was totally satisfied
LAWRENCE AI actually dropped off after hours and an employee (gentleman whose name I did not get) walked me through the process in the lot after they had locked up.
DANIEL RNada
WAVERLY PGreat job
HORVEY Ki have sent many friends to this location because it is so efficient and easy to work with.
FREDERICK AHands down the best service EVER! Easy access! Thanks so much!
Britney S | First ImpressionsOnly thing I can think of is that they need to clean the windshield on the truck before they go out
MARK BGreat service always!
EDGAR AKurt truly went the extra mile to ensure a seamless transaction and meet my special needs. I highly recommend him as a customer centric service oriented and hard-working, ambassador for UHAUL. Don't be spooked if he catches a paper cut, and you see him bleed orange.
Tristan CShow the actual costs up front. I knew it woudnt be an even $20 to rent but it was almost $60
EDWARD AStaff friendly and helpful. Highly recommend this location.
James WThe service man I dealt with was very helpful and knowledgeable. I had an unnecessary flag on my name with UHaul and he advocated for me after I informed him of the situation and the fraudulent dealer I had used before. My experience was excellent.
TORIAN JGreat customer service on the location. People were really helpful and friendly.
CESAR OGREAT
WILLIE JTHANK FOR YOUR SERVICE
MARY DI went to the original location to pick up the trailer; however, they did not have the supplies I needed. I went to this location, and they were excellent. They picked out what I needed and transferred pick-up to them. They had someone hook up the trailer and check the lights. Excellent service. I will use them again.
JOHN YThe best way to move . With uhaul they have multiple options on how to move long distances. Best prices and trucks are reliable
Latoya M | First ImpressionsI been dealing with U-Haul for years no complaints
ARNICEA T | Overall ExperienceDo you do Military Discount
ONIX Ivery good service
Berman pThis location helped resolve my problem with fuel and any further charges for all the inconveniences I suffered.they made sure I didn't have to pay any further charges. I'll never wish this on anyone. I'm a 71 year old woman with no idea of how complicated and expensive and inefficient that Uhaul can be.
JAMIE GGreat service & good people working
DAVID HThe young gentleman that helped me throughout the entire process was amazing. Courteous friendly knowledgeable all around super dude.
SHARON SNothing. Everything was great. Thanks.
KENNETH LGreat reception. Overall outstanding experience
THOMAS AExcellent ssertvoces
SONIA SThe staff provided excellent customer service. We appreciated the recommendation of A+ Movers. They were professional, efficient, quick, very personable, experienced and on-time. They did an excellent job loading our truck. Our only negative was the outside restroom. It needs to be checked regularly and cleaned.
Joann M | Overall ExperienceStaff were very friendly.
GREGORY PFANTASTIC!
REGINALD CFast friendly service
JEREMIAH JSometimes they are very busy. I think sometimes they need more help and y'all should review this at the peak hours because they have people coming in pay a bill. They have people returning trucks they have people getting new units it's a lot going on but overall everything was good.
Lois T | Overall ExperienceThe staff and Mr. Luedke, the Manager, were very kind and helpful in assisting me in getting access to my deceased parents' unit in order to clean it out. I will forever be a fan!
THOMAS E | Overall ExperienceKurt L.walked me thru the storage u it process, gave me very clear and easy directions to the unit, and explained access, security and hours and was quite friendly. The shop looked clean and well maintained, and the ease of drive up access makes me quite happy as a customer and will gladly recommend UHaul of Chippenham to friends and family
David O | First ImpressionsI really appreciate what they did for me when I lost my job and couldn't afford my payments so I fell behind for 3-4 months...but the took really good care of me...because I had things in my storage that could not be replaced...sentimental things and I got to keep all of it thanks to the management and staff at uhaul...and I'm very grateful and thankful
Shakiyla M | Overall ExperienceWell maintained and well managed facility. Everything was setup quickly and it was an easy process from start to finish.
John H | Overall ExperienceN/a
Alayjah S | First ImpressionsI feel I should’ve got some type of bundle deal because I rented a vehicle for a day and then rented a storage unit
James R | First ImpressionsI was very well please with the service I received from uhaul, working with me on my payments. THANKS TO THE STAFF
Anthony B | Overall ExperienceNone at this time.
Reginald B | Overall ExperienceThank you for your help and support 🙏🏽, everyone was extremely pleasant...
Wilfredo C | Overall ExperienceWater link from 319 to 306 storage which is the on I’m renting I tried to pay the insurance fee but no can help me
fuquawn g | First ImpressionsGracias
Jackson C | Overall ExperienceThe staff here have been so helpful. Kind. Informative. Personable. It's a pleasure!
Kirsten K | First ImpressionsJanet and Kyle were the absolute best! Many years ago, I had not so good of an experience at Uhaul, but they changed my mind for sure! They were efficient, kind and communicative with us throughout our journey, which wasn't exactly smooth lol and it was a long ride. They truly were a blessing to us! Thank you I hope they will be compensated or recognized somehow. We will definitely use Uhaul again because of them. Thanks again. The twins.
CASSANDRA D | First ImpressionsThank you for assisting me with my move in
Jazz J | First ImpressionsAlways helpful
Devon S | First ImpressionsGreat facility, excellent staff. The vehicles are all top notch and the storage units are in great shape and safe!!
PAUL M | Overall ExperienceThe truck was clean and the staff were very pleasant, however the lady that checked me in told me that the gas needed to be 1/4 of a tank so I put gas in there just for the staff to tell me that we don't have to do that anymore. Not sure how true that is, however this miscommunication costed me an extra $15.
MICHELLE C | First ImpressionsI was extremely impressed by the friendliness and flexibility to meet my needs when I needed them met for the move.
DEANP B | First ImpressionsThey charged a visa card of someone i knew that wasn't mine, without my approval or thiers.
DANYELL E | Overall ExperienceMy first experience of renting a storage unit. I would definitely return if I need to rent again.
Antwan J | Overall ExperienceEverything as described. Very easy and helpful. The staff are helpful and accommodating.
MICHAEL S | Online Move InThe employees were very pleasant and helpful
Donna B | Overall ExperienceThanks uhaul
Tonya B | First ImpressionsThank you, Ms. Janice/Janet for always being kind and understanding!
SEAN L | Overall ExperienceI was there from 2012 to 2023 and have appreciated all contact with Kurt, Janet and any staff employees. Thank you for your assistance.
PATRICIA B | Overall ExperienceYour staff is. very friendly and helpful
Donna V | First ImpressionsHave not moved in as of yet. Looking forward to using as storage.
Dorothy M | First ImpressionsLady in front desk was very friendly and helpful, The facility was clean bu i would recommend to check and fix the ceiling.
IVANIA J | First ImpressionsCompliments to your staff for letting me know I didn't have my storage unit properly locked. And compliments to Josh for always being so kind and thorough with the three truck rentals I've had over the past couple months. He's a good man.
Steven P | Overall ExperienceGreat service
Ann K | Overall ExperienceI'd recommend Uhal on Chippenham to anyone🥰
RAKEEM A | Overall ExperienceOne of the nicest Uhaul teams I’ve ever met in my 30 years of using Uhaul
Michael P | Overall ExperienceThe customer service at this locattion was excellent!
SHAWANN W | Overall ExperienceI had a not so nice visit on the first round then I had to go back on that same day and the African American Gentleman assisted me and it was nicer. Then I received a call from the District Manager who was intune to his employees and just let me say he listen to his customers. I will visit again
Pamela V | First ImpressionsKeep up the great work
Tamiki W | Overall ExperienceI've made two trips to the facility and both times the two associates working inside the office were simply awful. They were both rude and inconsiderate. Jason was the name of one of your associates that I had the misfortune of dealing with on my last visit.
Ierne M | Overall ExperienceI gave price and information to another neighbor who was moving.
Glenda W | First ImpressionsThe location and space was great. Unfortunately the price wasn't as good as I would have cared for.
STEPHANIEJEAN D | Overall ExperienceMs. Cynthia Fobbs was nothing short of fantastic !!
ERIK J | Overall ExperienceKurt and his staff are very kind, helpful and professional.
Jamika M | Overall ExperienceThis uhaul experience was much easier than I expected because the staff was helpful and courteous. Mr. Ludtke is an exceptional owner and I would not hesitate to do business here again!
YOLANDA V | Overall ExperienceVery friendly staff. There was a error with completing the storage unit and i was charged but the store manager reached out promptly and resolved the issue very quickly. Excellent customer service! That experience has certainly gained my trust and appreciation to continue using UHAUL.
Natasha I | Overall ExperienceThanks for the excellent service awesome I will recommend this service to a friend.
ANDYLEE H | First ImpressionsExcellent customer service, helpful staff and spotless facility. Convenient hours, so much better than our last storage experience at a different location. 5 stars!
Olakunle A | Overall Experience