Comentarios del cliente para U-Haul Moving & Storage of Chico
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Chico
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
John A. en
The trailer running lights did not work. The trailer was supposed to have a loading ramp and did not. The person helping my wife when she returned the trailer was rude to her. Overall i would say my experience here was poor.
Royanne G. en
The only reason I did not give a 5 star review is because the road side assistance I paid for did me no good. We had a tire issue they sent the tow company to the wrong place. Then when they showed up at the right place said they could do nothing for us And said to take the truck back to u haul. Needless to say after spending $5 for the insurance and waiting 2 hours for them to fix the tire and not fixing it was not good. I would get a new road side company.
CHAD G. en
Trailer surge brakes failed and almost resulted in a car accident. I would hope for a better maintained trailer, especially when an accident is highly likely with poorly maintained equipment.
David L. en
Terrible experience - BEWARE when you rent uhaul the doors automatically lock -- with no regard to key being inside or pets or phones --
David L. en
We had an issue with the vehicle locking when you closed the door so as a result the keys were locked in the car. We had roadside assistance what a waste since i1. they could not find someone to help us and 2. I found out later they wouldn't cover the $157.00 charge! Later when I called back Road side asst. they said all uhaul's automatically lock when you close the door -- THIS IS A BIG lie and if so would have been nice to know!
elaine j. en
Everything was very good, A few staff members weren’t as accommodating as others. Thank you!
Carl W. en
The business was hard to find, but the facility was very clean and the staff were all very pleasant and helpful. My only complaint: my emailed receipt would not download or print from my phone.
Mark A. en
Wanted a larger size but this was the only size available without a 60 mile round trip. People were helpful and nice.
Kristi S. en
The older man was very rude. We understood what he was saying, but he decided to be rude. Unprofessional. An return the uhaul after hours is a pain in the ass on the app. All was charged 20$ more for a late drop off fee, but when we picked it up I told them specifically 7pm, yall can not change the time I have set.
Assaf Z. en
Best service in the area Thank you
Roderick F. en
Although the trailer I reserved was not available at the reserved time (customer was overdue on return) the staff did a great job to work with me to find an alternative solution.
Jack W. en
Trucks need to be washed out better. They ruined some of the blankets we used for furniture padding. Black nasty stuff from the aluminum I am guessing
Steve H. en
The phone app is awesome. No lines to wait in. Just a few clicks and I was off.
DANIEL Q. en
I would have preferred a one way truck rental location in Oroville,Ca
Caroline B. en
Damaged the Ubox with forklift. Door hinges knocked lose.
Ben O. en
The associate helping me was very nice, helpful and courteous, though he seemed like he was pretty distracted with other tasks and a little stressed out. In addition, it was unclear that I might get charged if I bring back the equipment after hours even though I have never been charged before and it would have fit within the 3 day period which I rented for because you close early on Sundays. Once looking at my receipt on Monday, I was happy to see that I wasn't charged for an after hours return as I believe is a reasonable practice to maintain for your customers and a big reason for why I keep renting with U-Haul. Thanks for your services!
Randall S. en
Scheduled a pickup in Sacramento, close to where we were staying. I was informed 48 hours before the pickup that I would have to drive 102 miles to pickup the trailer, yet there were trailers in the area. Why? I had to take 6 hours out of my day and a 1/2 tank of gas to pickup this trailer, VERY UNPROFESSIONAL ON UHAUL'S PART. We were in Sacramento because my wife's mother past away. We didn't need a complication like this. I am VERY angry at Uhaul for the way they treated us.
connor W. en
Everything was fantastic. Bronson and his staff were great to work with!
Timothy F. en
I apologize for a bad review of online checkin. The system said it timed out when it wa asking me one last question about $5 rate for something and said start over. I didn’t. But when I got to counter, it had in fact completed. So the only complaint is that one glitch
Naomi M. en
So far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.
Terri L. en
This was one of the most efficient locations I have rented from, keep doing what your doing. Excellent customer service picking up and dropping off. Thanks!
Brett B. en
Mohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.
Brett B. en
Guy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!
Cindy G. en
Very easy and helped us find the most appropriate storage size.
kim k. en
Super facility and staff.
karen r. en
Thank you
laurie k. en
I rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.
jennifer m. en
We have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.
James B. en
.
jennifer m. en
We got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.
Tawnya L. en
When I signed and payed for this unit it was not pro rated for the month of January.
laurie k. en
Helpful, courteous, and knowledgable.
BRAD M. en
U hauls u -boxea are the way to go. Super convenient
John W. en
Bronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!
russell j. en
No comment.
Gerardo A. en
Great service.
BRIAN M. en
Well done
katrina r. en
Your staff was friendly and helpful, and the storage units well-maintained.
Raven B. en
Could use more light indoors
VICTOR C. en
Staff was excellent
judy h. en
Very nice facility. Bronson Vitt very helpfu! And available.
Randall A. en
no comment