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SUSAN S.Customer Reviews for U-Haul Moving & Storage of Chico
Testimonials From Recent Customers
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Janice D.Excellent customer service. Quick and easy..
Virgil W.I waited in line for 15 min for help with returning equipment and was not even acknowledged once. Not even eye contact. Not a hello. Not a thanks for being patient we'll be with you shortly. I ended up figuring it out myself as if there were no employees around!
COURTNEY E.The pickup and the return ladies were great fast and efficient
DUSTIN M.I have rented tons of times and this was the worst. I hope someone checks out this guy and his terrible site and see why he is so confused mentally.
MARIE H.Make sure there are enough employees to handle the amount of business. One employee and a trainer with four customers and two waited over 23 minutes. They were friendly and professional but definitely needed an extra person to help customers
Colleen C.Customer service was off the chart. He was physically running to go things right. The running lights on the trailer weren't working so he switched trucks and it was the truck that wasn't allowing the trailer lights to work properly. In doing so he up graded me to a bigger truck, which was really the one I needed. Chico Uhaul was great!
Jesse K.I was given a truck “full†which was far from It and I ended up overpaying when the fill up for a 50 mile round trip was over 10 gallons...
Wendy T.I was happy with everything.awesome
James W.One box was on separate contract with my other 3 boxes and was left behind. UHaul made good on it and it was delivered weeks later. Drivers at both ends of the trip that picked up and delivered boxes were excellent.
Susan B.Super easy to drop off, super helpful- I didn't even need to get out of my car to have the trailer unhitched, and when we dropped off the truck after hours, the online process was seamless.
Courtney D.Very clean and the guys were polite, quick and efficient
ROBERT L.everything was just right
PATRIZIA H.I had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!
Lavonne F. | First ImpressionsEveryone there was really helpful and courteous. I would feel more comfortable if they enforced the mask wearing policy. There were customers and a couple of employees not wearing masks. Other than that it was a great experience ðŸ'
jesse K.The manager is great Very intelligent and cushioned friendly
Edward R.I like that it is easy to reserve on line and then our installers can pick it up without having to come and get the company credit card.
Toby R.Great staff
David P.Fast, efficient. What U haul should be!!!
Daniel B.Staff at this site are excellent. We completely forgot to complete our check out and they did it for us. They've always been helpful and have excellent customer service.
Jennifer R. | Overall ExperienceIt was a quick and easy process. No hidden fees. I had the keys in hand within 15 minutes of making the call. Thank you Chico usual for excellent service.
Jennifer S.When a customer adds uboxes to their order, make sure they're linked together.
Susan B.Service was great.
Warren M.The older gentleman at the front desk was somewhat illsuited for contact with the public.
Clayton R.I only drove 15 miles and they charged me for 51 miles and I didn't even get the dolly like I asked for.
Ana R.Again....nothing. The customer service was outstanding!!!!!!
Nathan R.Always make sure vehicles are clean and ready for the customer at time of their scheduled pick up. That being said, Branson and Mo here at the Chico location know how to treat customers. No really went the extra mile for me to answer my questions when your “customer service†agent at the call center was less than informed, rude, and short. When I was less than satisfied with the van I was given (due to it still being covered in dog hair after watching an employee clean it out before giving it to me) Branson corrected the mistake without me prompting him at all. Mo told me he would explain to Branson the situation and that he would have him reach out to me. Branson called the next day and offered to cover half the rental. Exceptional customer service here and will use this Uhaul for any future needs.
Heather M.Good customer service & good equipment
Dennis B.I have not had my online check in work yet. I am required to re submit my information at the pickup location every time. That's the only issue I have had
Scott G.I got caught in a snow chain control as I was coming back and ened up being late and they took care of it in an upstanding professional way and I would rent from them again.
David M.Our experience was smooth, efficient and quick.
Daniel C.the customer service agent that assisted me with my rental and checked the equipment back in was, very pleasant and professional. that made for a wonderful experience
John S.Used this facility a few times in the last month. People were always nice and helpful. I chose this place to rent our truck and a storage everything always went smoothly. Would recommend this place cause there hours are good, other places that were closer weren't open on weekends or opened late or closed early.
Niraj S. | Overall ExperienceTake better care of customers when they reserve equipment. I called the location and reserved the equipment, told them I would be there in 30 minutes to pick it up. I arrived and was told we don't have that available today. He told me you can try at another Uhaul location. I told him I was very unsatisfied with that response and after I had reserved the item and driven 30 minutes it was not my job to locate another Uhaul location. The manager showed up and wouldn't you know it he found the equipment. I will be using another source for equipment from here on out.
robert M.Ray provided great customer service and quickly fixed a wiring problem. Also Nannette made my scheduling appointment very pleasurable!!
Dave C.The only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!
Miguette S. | First ImpressionsAmazing customer service!!!!!!!
Erin G.Top notch very satisfied with the whole experience. Thank you so very much.
Anjanina O.Loran Newton helped me and I found her to be very courteous and easy to work with. She was efficient with my rental and I was hooked-up and ready to go in about 10 minutes. Don't lose her - she's awesome!
Raymond P.Unit was not checked to see if pads and dolly were inside. Had to drive to a different location in order to get them. Vehicles windshield wiper on right side was defective causing it to come off several times during rains through my entire trip.
Robert O.This is my first good experience with U-Haul, had problems in the past with trucks not being available but this was seamless process.
Ronald C.Check the gas properly so customers are not charged seven dollars for a quarter gallon of gas after I already went back to the gas station and filled up the tank to 3/4 of a tank. I brought it in and was told it was at 11:16 So I went back to the gas station and put the rest to fill it up to 3/4 of a tank and you guys are still charge me
Jesse S.The personnel that I dealt with, both picking up and dropping off, were not wearing masks. The trailer was dirty but worked ok.
Kenneth A.Make sure the equipment the customer pays for is in the vehicle. I rented a dolly and there wasn't one in the vehicle when I picked it up. I was still charged for the item
Aimee B.Shorter wait times in line.
William G.They do a great job
Charles I.I've rented many trailers and tow dollies from this facility. Always top notch.
Jon V.Great service, clear communication, and friendly.
SCOTT H. | Overall ExperienceThe man who checked me in was personable and professional.
ROSEMARIE P.Very quick and friendly service
Andrew W.Everything went very smooth, not one area I feel needs improvement.
Robert S.Top notch. Great Customer service both at pick up and drop off. The way business used to do business years ago!
Theron T.I tried making an online reservation and apparently it never went through the total came to almost 160$ only moving 20 miles. Came into the office and they couldn't find the booking, lady was MORE than helpful and got us a truck for 65$ Including the mileage, gas refill, and truck.! The employees are awesome and friendly, though the online forms are seriously scamming people!!
Dorene M.WANT NOTHING TO DO WITH U-HAUL EVER ATGAIN,
grace P.Clean facility, fast service and knowledgeable about the equipment rentals
SCOTT H. | First ImpressionsBronson was helpful and professional.
Tashanne H. | First ImpressionsEach personnel I talked and handled any problem were great!
Carolyn C. | Overall ExperienceVery friendly and loved their willingness to accommodate!
Anita T. | First ImpressionsGood job!
Cameron V. | First ImpressionsStaff was always accommodating to our needs and requests. Excellent service!
Janice S. | Overall ExperienceAll staff was very friendly and helpful. Great experience!
Scheleen K. | First ImpressionsStorage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn't have one either. This is the second time this happened.
Margie R. | Overall ExperienceGreat customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!
ELIZABETH S. | First ImpressionsEverything was very good, A few staff members weren't as accommodating as others. ¡Gracias!
elaine j. | Overall ExperienceSo far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.
Naomi M. | First ImpressionsMohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.
Brett B. | Overall ExperienceGuy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!
Brett B. | First ImpressionsVery easy and helped us find the most appropriate storage size.
Cindy G. | First ImpressionsSuper facility and staff.
kim k. | Overall ExperienceGracias
karen r. | Overall ExperienceI rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.
laurie k. | Overall ExperienceWe have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.
jennifer m. | Overall Experience.
James B. | Overall ExperienceWe got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.
jennifer m. | First ImpressionsWhen I signed and payed for this unit it was not pro rated for the month of January.
Tawnya L. | First ImpressionsHelpful, courteous, and knowledgable.
laurie k. | First ImpressionsU hauls u -boxea are the way to go. Super convenient
BRAD M. | Overall ExperienceBronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!
John W. | Overall ExperienceNo comment.
russell j. | Overall ExperienceGreat service.
Gerardo A. | Overall ExperienceWell done
BRIAN M. | Overall ExperienceYour staff was friendly and helpful, and the storage units well-maintained.
katrina r. | Overall ExperienceCould use more light indoors
Raven B. | Overall ExperienceStaff was excellent
VICTOR C. | Overall ExperienceVery nice facility. Bronson Vitt very helpfu! And available.
judy h. | Overall Experienceno comment
Randall A. | Overall Experience