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Bronson was helpful and professional.
The cabin of the truck was not cleaned out. There was a used, dirty mask hanging from the sunshade when I got in the truck. The brakes need maintenance BADLY. Luckily we were only using the truck for a move in town. The maintenance light for the brakes came on 3 times and was beeping and flashing.
Encourage staff to listen carefully to what the customer wants to rent and then verify the desire before doing all the computer work. It's sometimes hard to get it right when masks might muffle the request.
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Our original location was super shady, the u-haul was below empty and had a check pressure light on. We lost over an hour getting another truck- but still had to pay movers for this time and was not compensated in any way.
You should inform renters what typical out the door costs are after all the fees mileage etc. are tabulated. I was renting a $20 van and it ended up costing me $57 Plus $15 in fuel. I knew I was going to have to pay for gas and mileage, but I had no idea it would be more than 3x the base price. On the good side, your people on commercial Drive were great.
Sadly I had to drop down to a 10' truck due to vehicle shortage. But the Uhaul ecperience was terrific
Wonderful service!
I was completely satisfied with my overall experience. The young lady that un-hitched our trailer was very polite and courteous. She should be commended for her excellent service.
Have the online check in stuff count
Return of equipment couldn't have been easier. Very pleased.
Everyone at u-haul Chico was amazing. The service was excellent. Thank you
Staff excellent.
Give a little compassion to a persons situation. I drove 11 hours and was told I had no trailer. First gentleman I encountered could care less, handed me a 800 # and walked away. After 15 minutes on hold another agent found me a trailer 50 miles away. Granted first agent said he could not do that?? Overall worst experience I have ever had, will avoid Uhaul at all cost in the future. I would love to go into detail with a manager if anyone really cares to call, not holding my breath. 858-967-9916. Jason I did have a reservation FYI
The van smelled very strongly of marijuana and the back had plant sheddings and leaves all along the edges of the protective floor cover. Sweeping wasn't enough - it should have been vacuumed and deodorized.
They were very accommodating, even when we had to keep the truck longer. Thank you
At the time the reservation was made, I was told someone would contact me the day before my scheduled pick-up to confirm what time we could pick up the truck. However, no one called and when I was able to get through (I was on hold for over 15 minutes), I was told the earliest I could pick up the truck was after 10:00 am. This was an interstate rental and at the time we picked up the truck we were told we could return the truck to any U-Haul lot at our final destination. However, shortly after we picked up the truck, I received a text message saying we had to return the truck to a specific lot that was only open for 4 hours every day. It was a little frustrating since the truck was being returned to a town about 120 miles from our actual final destination. We did return the truck to a different lot and the instructions said we would be contacted the following day to confirm the return. Again, no one called. Better training of personnel on customer service communication would be helpful.
Reserved a 15' truck and was "guaranteed" it. When I arrived all they had was a 10'. I had to do 2 and a half trips instead of 1 if the what I reserved was there. Truck had low tire pressure on all tires and passenger door was cracked open when I drove off. Bad experience all around and unreliable.
Staff was professional, helpful and courteous.
Truck we ordered was not returned, we had to get a smaller truck, causing more that one trip
Extremely difficult to get through on the phone. During a move is a stressful and busy time. Waiting for 10 minutes on the phone to get a simple question answered makes it even more stressful. I was driving, so I could only use the phone, as online was not an option.
We reserved two trucks and expected to pick them up at this location but had to go to the Bidwell location to pick up one of them . This caused us to lose an hour of time we did not have to spard.
Pick up was great I was assisted with hooking up trailer and checking lights. At drop off I was not assisted with disconnecting the trailer or lifting it off the hitch. The trailer has no assisted lifting device.
Smooth and easy pick up and return.
Nobody around. Had to drop the trailer and leave after waiting.
The people that helped me were Awesome!
My location of pickup was changed twice on me last minute even the day of. i was supposed to be able to use the self check-in to get my key and it didn't work. I was supposed to pick up my truck by 6 and they changed it to 10am and then i was able to change that to 8am. The staff at the location were not kind or polite when i explained my frustrations and it was incredibly frustrating.
Mohamed is a great guy. Keep him around very friendly!
I expressed concern about worn tires on the trailer when I checked it out. Two tires clearly did not have adequate tread depth to be considered safe. Unfortunately, they did not have another trailer to offer. Better routine inspections and maintenance would be good for customers.
The guy said I would only have to put 3.5 gallons in and he charged me for 10! Insane. Should have told me that in the beginning
Deck of trailer pretty oily and trailer brake master cylinder was leaking
sell premium water
Staff were very helpful and professional for both pickup and return. Thank you!
That was the cleanest bathroom. The staff was fast the truck was spotless.
2 out of 3 times they have tried to overcharge us
The associate was friendly
Great friendly service. Knowledgeable and courteous
Good staff professional
There was only one person waiting the desk and there was 5 people in line. Having more staff up front.
My problem wasn't with this location, it was the fact that my pickup location was changed and I was not notified. I had to drive 45 minutes away to pickup.
Great service.
Don't double charge customers
Chico U-Haul is the best. I hate just about everything in Chico. But not this store. I've seen the owner out busting his rear with the rest of the staff.
Each personnel I talked and handled any problem were great!
Very friendly and loved their willingness to accommodate!
Good job!
Staff was always accommodating to our needs and requests. Excellent service!
All staff was very friendly and helpful. Great experience!
Storage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn’t have one either. This is the second time this happened.
Great customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!
Everything was very good, A few staff members weren’t as accommodating as others. Thank you!
So far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.
Mohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.
Guy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!
Very easy and helped us find the most appropriate storage size.
Super facility and staff.
Thank you
I rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.
We have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.
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We got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.
When I signed and payed for this unit it was not pro rated for the month of January.
Helpful, courteous, and knowledgable.
U hauls u -boxea are the way to go. Super convenient
Bronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!
No comment.
Great service.
Well done
Your staff was friendly and helpful, and the storage units well-maintained.
Could use more light indoors
Staff was excellent
Very nice facility. Bronson Vitt very helpfu! And available.
no comment
