El cliente no dejó un comentario.Calvin M.
Customer Reviews for U-Haul Moving & Storage of Chico
Chico, CA 95928
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.dean G.
El cliente no dejó un comentario.Noelle D.
Truck had s message on the onboard computer and it was that it had a small air leak. I was assured that it would have been ok and that I would have no problem with it. It turns out I had a flat tire and lost my help I had scheduled to help me move. So I had to find other people to help me creating an additional cost to me to pay for the help and the additional expense for having the truck lingerJorge A.
El cliente no dejó un comentario.Donald S.
The poor guy had to deal with two stupid people and he never lost his cool. The system went down on him and he was a professional the entire time dealing with a upset customer.Christopher M.
the gas had been siphoned out of the gas tank, so the gentleman offered be a refund of 29.40, but he also charged me 29.40 on the bill so I received no refund.Frederick N.
El cliente no dejó un comentario.DANNY P.
Wait was longMarsha C.
Maybe more staff.Edward C.
Air-conditioning did not work at all and it was a very hot day. I received a credit of $19 to compensate me for my inconvenience, which I appreciated. Otherwise, everything was great!Richard M.
Nothing! Staff and facilities are great!Drew C.
More staffing at the counter!MARJORIE M.
This place has always been a great place to rent. Seems they've gotten friendlier over the years as well. They've always been professional and courteous, but the last two times I've been the staff has been more welcoming and friendly. Great work.Ray H.
Great staff.Dennis F.
El cliente no dejó un comentario.Barry G.
El cliente no dejó un comentario.Lisa S.
This uhaul is beyond my expectations. Alisa and LORAN are fabulous, I couldn't be happier.Lisa S.
El cliente no dejó un comentario.MohamamdIsmail O.
the only issue we had was a few times we called to ask questions or update drop off and pick up and the Customer Serv person told me my boxes weren't were they are. Such as supposedly still at the original location and they were in UHaul Storage. That left us a bit worried, but overall the service was great. Both drivers were excellentLaura P.
Make sure keys, vehicle and mileage match the receipt. Didn't notice till after being on the road.James B.
Easy to rent. Everyone is most helpful. Would absolutely rent from them again. It couldn't be easier.Susan R.
El cliente no dejó un comentario.tammara S.
El cliente no dejó un comentario.Stacy R.
El cliente no dejó un comentario.shay H.
The drop off process could not have been easier. I didn't bring my rental agreement but Alisa had all of my information on her phone. Moving isn't my favorite thing to do buy uhaul made the process much easier.Thomas H.
The guy is excellent and help me by fixed problems because de guy in Fresno make mistakeAlfredo M.
More service reps so it doesn't take so long.Graham H.
El cliente no dejó un comentario.nick K.
I had my drivers license and credit cards stolen this past weekend. I was super lucky to have had an expired license on me). I think people should be able to rent with the DMV issued print out. It doesn't seem fair that someone couldn't rent if their wallet were stolen.Malissa S.
Be able to separate vehicles pick up clients and general merchandise clients it is frustrating when all your ducks are in a row and wait 30 minutea for a grandma asking questions... Let's have check in check out kiosksDonald E.
Blown away, we had no idea how much of a well oiled machine the U-Haul organization is. The pod moving teams were more prepared for our cross country move than we were. I will be recommending this service to all of our friends. Thanks, for everything (Chico CA- Charlotte NC) 5 Stars!Joshua H.
El cliente no dejó un comentario.leo W.
El cliente no dejó un comentario.LAI N. | Overall Experience
Exceptional service by Jason! Even though I didn't have a reservation and a number of other customers in line behind me, Jason was helpful and patient in walking me through my trailer rental. I will definitely recommend this location to friends and family!Peter B.
El cliente no dejó un comentario.lai N.
El cliente no dejó un comentario.Jocelyn W.
El cliente no dejó un comentario.Mark M.
I received a phone call today from another customer. She had been given all my information. I am not happy about this.Dianna G.
Such an awesome experience. Excellent customer service and on time delivery! We will be using them again. ¡Gracias!lisa G.
El cliente no dejó un comentario.Rene S.
El cliente no dejó un comentario.Janie H.
El cliente no dejó un comentario.eric J.
Only had one person working on a Friday. There were four people in line. The clerk was very good.Jeffrey R.
Very friendly people. I had forgotten my security key but the staffs was very helpful of letting me get in and out get my stuff out.jody O. | Overall Experience
They were helpful and efficient.Gregory B.
Need more agents to help with the check out process. The guys were great but the wait was longer than I would have liked.Kimberly S.
Empower the staff to make adjustments requested by the customer due to U-Haul mistakes at pick up.Jennifer A.
The last time I rented the 6X12 cargo trailer there was a jack and wheel on the tongue so I could disconnect the trailer to make loading and refueling my Econoline van easier. This triler is very heavy and is difficult for me and the U-Haul employees to lift on to the ball. I had to employ a scissor jack to hold the tongue in place while I positioned my van, lift and mount because of the weight.Michael B.
It was overall a very easy process. A little wait to pick-up, but it was air-conditioned inside, so much appreciated! Customer service was good.MARGARET N.
add more stafffred H.
I waited in line for pick up at least 45 minutes!! More people working the front!Sue H.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Rodney S.
The person who helped us was amazing. I am think her name was Alisa or something like that. She was nice, quick, knowledgeable, and had a positive attitude at the end of the day. Just amazing.David B.
El cliente no dejó un comentario.Andrew T.
When you get to this location at 8am and there is a line of customers out the door and not one Employee in the store kinda makes you wonder what is goingTheron T.
On this day, you were under staffed resulting in slow unpleasant experience.Gregory J.
I was quickly and efficiently checked in by Ray ramirez, another excellent employee. There was a slight mix up with the numbers on the equipment that I rented, and he took care of it immediately. I highly recommend this location as well. As I now live in chico, whenever I need a new hall, I will be going to visit with Mr Ramirez.James S.
El cliente no dejó un comentario.Arlene B. | Overall Experience
Everything was great, thanks for a great rental.Dennis P.
El cliente no dejó un comentario.Ricardo B.
El cliente no dejó un comentario.Joshua B.
El cliente no dejó un comentario.Nichole O.
The appliance dolly was supposed to come with the U-boxes. Now I see that I was charged for it separately and for the truck that brought it to me. Also, my receipt for the U-boxes, a $6,000+ payment, is not included in the online information. The U-boxes were delivered June 22, but the online system is still asking where I would like them delivered.Brian M.
El cliente no dejó un comentario.janice S.
El cliente no dejó un comentario.LAI N. | First Impressions
The truck was low on oil and thankfully we checked it before we drove it out of town. We took it back and they put oil in it for use and were very nice.Darlene M.
I showed up on time to pickup the trailer I reserved online. The first man who greeted me said they had some "logistic issue" the trailer was not yet returned and made me wait. My wife then went to a different person at the counter who helped her right away - no "logistical issue." The only difference was that I was wearing a mask and my wife was not. When I went outside there were multiple trailers available. So no logistical issue that I could discern - just harassment of a customer for wearing a face covering.Peter A.
El cliente no dejó un comentario.Hannah C.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Lai N.
El cliente no dejó un comentario.Nia C.
Hire more people like Keaton! He's the best!Gregory C.
El cliente no dejó un comentario.Randall D.
The location we rented the truck is always good. But the original location, Mark coopers landscape and storage in Oroville, was horrible. I did a mobile pickup for 8am and the truck was not available to me. I went back at 9am when they were supposed to open and no one came, I waited till 9:30am and no one ever showed. We called customer service to see what our options were and they said they moved our reservation to chico. When we got to chico, 30min away, they did not have our reservation. But luckily they're were able to accommodate us. But we had to get the truck back sooner than our original reservation and we ended up getting 2 hours later than we scheduled.Troy C.
Jason took cae of us and explained everything to us. Great experience!JAMES L.
El cliente no dejó un comentario.Jennifer C.
El cliente no dejó un comentario.Martin C.
El cliente no dejó un comentario.Anne D.
Friendly staff and plenty of equipment to choose from.Fred K.
El cliente no dejó un comentario.Steven K.
El cliente no dejó un comentario.RANDALL W.
Good customer service and very supportive.Updeep D.
The concept is good the communication and follow thru from staff was terrible I have spent more than 4 hours on the phone to have issues corrected I finally submitted a claim over 5 days ago and still no one has reached out to me every time I call I have to wait from 30 minutes to an hour to even speak to someone. This move was hard enough but the ln all the problems I had made it worse.Wendy A.
Lauren was wonderful and very easy on the eyes.Steve N.
This place over charged me for gas. Charged me for 1.5 gallons of gas when I used it for 8 miles! Theres no way the small truck gas mileage was 6 mpg?? total rip off. will not be going here again. very dissatisfied and disappointedAlyssa S.
El cliente no dejó un comentario.Katherine S.
El cliente no dejó un comentario.Drew C.
Grant was incredible! Thanks for you assistance.Kim B.
El cliente no dejó un comentario.RICHARD N.
El cliente no dejó un comentario.Valerie E.
Quick easy and always there when I need to get things done!Ben P.
I went 50 miles and had it for three hours, it ended up being 180$. So expensive!!!!! Never againSylinda V.
My reservation was changed without me knowing so I had to pick up a smaller truck at different location 2 hours after original reservation. My move took many more trips due to smaller truck size. U haul did issue a $50 credit which is appreciated but I lost 4 or 5 hours of time due to more trips to move what I heeded to move.Dan G.
Thanks for great service.Christina M. | First Impressions
El cliente no dejó un comentario.Richard H. | Overall Experience
El cliente no dejó un comentario.Greg A.
El cliente no dejó un comentario.ariel B.
El cliente no dejó un comentario.Mariah H.
I had a horrid experience: times weren't met and unclear communication. I scheduled my pod, in March, to be delivered on May 26th. Then a week before the date they told me it was unavailable and I would have to get it delivered on a different day. So I scheduled it on May 25th from 1pm to 3pm. It was delivered at 8am and I wasn't able to be there for delivery like I wanted. Then my pod was scheduled to be picked up from 1:30-3:30pm, but the truck didn't arrive until 4:45pm. I only knew when they would be there after being transferred 3 times. Then when it was on transport from Chico to Oviedo, I had no idea where it was. It was scheduled to arrive in Sanford on June 16th and then delivered to my Oviedo location on June 17th. I got a text that my pod was delayed and would be delivered to Sanford within the week. A week and a half later I had not revived an update. I called the number I was provided and no one had a clear location for my pod. Finally I was able to find out that it was at the Sanford location and I had to schedule the delivery. The people in Chico told me that the Florida location would call me to schedule the delivery, but I never got the call. It was delivered and picked up with no prior warning or notice, expect when delivered the drop off guy rang the doorbell. In the end, my pod was late, I didn't receive a refund, and I had to pay for an extra month on the pod for your mistake. I know that most of the people I worked with were trying their best but it was just ridiculous. I will never recommend the UBox service, and I am deterred from using other Uhaul services.Jennifer C.
El cliente no dejó un comentario.Martin H.
El cliente no dejó un comentario.adam V.
The relatively rapid, recent price hikes were not my favorite thing.Jenny R. | Overall Experience
El cliente no dejó un comentario.JIM C.
When I made the reservation via the 800 telephone number, I was required to pick a return date for the vehicle. It was not disclosed to me that should I return the vehicle earlier than that date, I would still be charged for any unused days left on the contract. I returned the vehicle one day early, and was still charged for the day I didn't use.SCOT M.
El cliente no dejó un comentario.JIM C.
I needed and reserved a 26 foot truck in Roseville, CA for 2days for $93 if I dropped off the Uhaul in Uba city CA. So the next day I got dropped off from Chico, Ca to Roseville U-Haul to find out They gave away my truck and had to give me a ride to a different uhaul store were I was told had the truck I needed but didn't. The only thing they had was a 20 foot truck which I felt forced to take. And Now it would be $164.00 and still would have to take it to Uba city. I had to make 2 trips instead of one which took another 2days plus all the gas....it was a complete nightmare and cost me soooooo much money I did not plan for.Charlene S. | First Impressions
always really nice staff, clean facilityRichard H. | First Impressions
This UHaul store is very well run and the best I've ever been to. They are very efficient and professional yet very friendly and helpful. They treated me very well and really helped reduce the stress of moving.Catherine A. | First Impressions
Great helpful Staff in Chica CAMike R. | Overall Experience
El cliente no dejó un comentario.Ehab R. | Overall Experience
Our Moving experience was great from booking the truck to returning the truck and Storage. All Great helpful Staff along the trip. THANKSMike R. | First Impressions
The staff here in Chico California were excellent and so helpful. they went above and beyond.Will recommend to family and friends!!Dannielle W. | Overall Experience
Very easy online transaction. People in office were helpful as well when we moved in.Sandy W. | Online Move In
Everyone was very helpful. We're so glad we found this facility!Carly B. | First Impressions
El cliente no dejó un comentario.Dannielle W. | First Impressions
Everyone is friendly and helpful and I barely visited my unit, knowing that it was secure. It's nice and clean. I like having a unit inside of the facility building. Also when I rented the car trailer- a cheerful and capable young lady hooked the whole thing up to my pickup for me, and went through the safety check. When I returned it later I didn't even get out of the truck! Chico uhaul is top notch.Miguette S. | Overall Experience
El cliente no dejó un comentario.Helen H. | Overall Experience
El cliente no dejó un comentario.Alexandrea K. | First Impressions
The communication at the facility was fair. But in all fairness, they were very busy. The explanation of how to enter the security code was not clear. There are two locations at the site. All this being said, they did their best to assist me. I think the confusion is that I reserved the space online and not at the desk. They also shared that sometimes a space can be double-booked, although this did not happen to me.DAVID A. | Online Move In
They helped me switch to a different unit and it was quick an easy!Ellen M. | Online Move In
I was told a lock would be provided ended up having to buy my own. Not the end of the world though.Samantha G. | Online Move In
El cliente no dejó un comentario.MOHAMED I. | First Impressions
The staff was extremely helpful and friendly. I would highly recommend this location to anyone looking for storage or rentals. One of the few u-hauls I have been to where they treat the customer well.Mark C. | First Impressions
El cliente no dejó un comentario.Guadalupe S. | Overall Experience
The Chico, CA Office and the branch manager there was very helpful, courteous and professional, in which I will use this facility again. However, the phone number to get a hold of U-Haul's customer service and/or to pay my monthly bill had very long wait times that lasted over an hour sometimes. U-haul needs to revamp their customer service line, in order to drastically reduce the wait time over the phone.George D. | Overall Experience
El cliente no dejó un comentario.John C. | First Impressions
El cliente no dejó un comentario.Emily D. | Overall Experience
El cliente no dejó un comentario.Emily D. | First Impressions
The customer service is absolutely horrible and nonexistent. I will never use this uhual again. Was never offered any discounts or refunds for any of my inconveniences, which were many, and caused hours and hours of delay in moving. Because of lack of organization and communication I had to rent two units instead of one, which were completely across the entire storage facility making it even more inconvenient when moving and organizing my items.Olivia F. | Overall Experience
The first I had was a rented cargo van totally dirty outside mud on lower half and inside both seats had long dog hair he said there was quarter tank of gas so I got in drive it down to first light smelling strong gas inside when the light and alarm told me I was low on gas stopped down at tower market on park and fair put 35.00 dollars in almost 9 galsdrove to old mall on east ave then home 1st ave west and tank was on saying I was empty. Next day got in van drove down towards the esplanade when the voice and alarm said i was low on gas. So i drove back to the uhaul place was told they just fix the gas leak will it wasnt fixed ask what they could do for me about the thirty five dollars I put in gas said I'll have to sendin that I did and what happen and I ended up with a 3/4 truck and everything was a lot better.is there anyway I can keep the truck tell mon could do hardly nothing the first two days with all the problems .please let me know thank you kathy toledo 5303212964 Toledo1932@gmail.comKATHY T. | First Impressions
Shortage of storage units no 10x10 available for yearsSteve D. | First Impressions
wonderful people. Very attentive.bill s. | First Impressions
I had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!Lavonne F. | First Impressions
Staff at this site are excellent. We completely forgot to complete our check out and they did it for us. They've always been helpful and have excellent customer service.Jennifer R. | Overall Experience
El cliente no dejó un comentario.Rodney R. | Overall Experience
Used this facility a few times in the last month. People were always nice and helpful. I chose this place to rent our truck and a storage everything always went smoothly. Would recommend this place cause there hours are good, other places that were closer weren't open on weekends or opened late or closed early.Niraj S. | Overall Experience
The only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!Miguette S. | First Impressions
Great service, clear communication, and friendly.SCOTT H. | Overall Experience
Clean facility, fast service and knowledgeable about the equipment rentalsSCOTT H. | First Impressions
Bronson was helpful and professional.Tashanne H. | First Impressions
Each personnel I talked and handled any problem were great!Carolyn C. | Overall Experience
Very friendly and loved their willingness to accommodate!Anita T. | First Impressions
El cliente no dejó un comentario.Cheryl K. | First Impressions
Good job!Cameron V. | First Impressions
Staff was always accommodating to our needs and requests. Excellent service!Janice S. | Overall Experience
All staff was very friendly and helpful. Great experience!Scheleen K. | First Impressions
El cliente no dejó un comentario.Janice S. | First Impressions
El cliente no dejó un comentario.Angela M. | Overall Experience
Storage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn't have one either. This is the second time this happened.Margie R. | Overall Experience
Great customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!ELIZABETH S. | First Impressions
Everything was very good, A few staff members weren't as accommodating as others. ¡Gracias!elaine j. | Overall Experience
So far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.Naomi M. | First Impressions
Mohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.Brett B. | Overall Experience
Guy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!Brett B. | First Impressions
Very easy and helped us find the most appropriate storage size.Cindy G. | First Impressions
Super facility and staff.kim k. | Overall Experience
Graciaskaren r. | Overall Experience
I rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.laurie k. | Overall Experience
We have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.jennifer m. | Overall Experience
.James B. | Overall Experience
We got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.jennifer m. | First Impressions
When I signed and payed for this unit it was not pro rated for the month of January.Tawnya L. | First Impressions
Helpful, courteous, and knowledgable.laurie k. | First Impressions
U hauls u -boxea are the way to go. Super convenientBRAD M. | Overall Experience
Bronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!John W. | Overall Experience
No comment.russell j. | Overall Experience
Great service.Gerardo A. | Overall Experience
Well doneBRIAN M. | Overall Experience
Your staff was friendly and helpful, and the storage units well-maintained.katrina r. | Overall Experience
Could use more light indoorsRaven B. | Overall Experience
Staff was excellentVICTOR C. | Overall Experience
Very nice facility. Bronson Vitt very helpfu! And available.judy h. | Overall Experience
no commentRandall A. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!