El cliente no dejó un comentario.SUSAN S.
Customer Reviews for U-Haul Moving & Storage of Chico
Chico, CA 95928
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Reduce your rates.Janice D.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Cynthia M.
El cliente no dejó un comentario.David V.
Excellent customer service. Quick and easy..Virgil W.
I waited in line for 15 min for help with returning equipment and was not even acknowledged once. Not even eye contact. Not a hello. Not a thanks for being patient we'll be with you shortly. I ended up figuring it out myself as if there were no employees around!COURTNEY E.
The pickup and the return ladies were great fast and efficientDUSTIN M.
El cliente no dejó un comentario.linda B.
El cliente no dejó un comentario.blake P.
I have rented tons of times and this was the worst. I hope someone checks out this guy and his terrible site and see why he is so confused mentally.MARIE H.
El cliente no dejó un comentario.Debbie C.
El cliente no dejó un comentario.Whitney L.
El cliente no dejó un comentario.TIM B.
Make sure there are enough employees to handle the amount of business. One employee and a trainer with four customers and two waited over 23 minutes. They were friendly and professional but definitely needed an extra person to help customersColleen C.
El cliente no dejó un comentario.Marcel G.
Customer service was off the chart. He was physically running to go things right. The running lights on the trailer weren't working so he switched trucks and it was the truck that wasn't allowing the trailer lights to work properly. In doing so he up graded me to a bigger truck, which was really the one I needed. Chico Uhaul was great!Jesse K.
I was given a truck â€œfullâ€ which was far from It and I ended up overpaying when the fill up for a 50 mile round trip was over 10 gallons...Wendy T.
I was happy with everything.awesomeJames W.
One box was on separate contract with my other 3 boxes and was left behind. UHaul made good on it and it was delivered weeks later. Drivers at both ends of the trip that picked up and delivered boxes were excellent.Susan B.
El cliente no dejó un comentario.Wayne S.
Super easy to drop off, super helpful- I didn't even need to get out of my car to have the trailer unhitched, and when we dropped off the truck after hours, the online process was seamless.Courtney D.
Very clean and the guys were polite, quick and efficientROBERT L.
everything was just rightPATRIZIA H.
I had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!Lavonne F. | First Impressions
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.Alex M.
El cliente no dejó un comentario.Jake G.
Everyone there was really helpful and courteous. I would feel more comfortable if they enforced the mask wearing policy. There were customers and a couple of employees not wearing masks. Other than that it was a great experience ðŸ'jesse K.
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.JOHN M.
The manager is great Very intelligent and cushioned friendlyEdward R.
I like that it is easy to reserve on line and then our installers can pick it up without having to come and get the company credit card.Toby R.
Great staffDavid P.
Fast, efficient. What U haul should be!!!Daniel B.
El cliente no dejó un comentario.Raymond Y.
Staff at this site are excellent. We completely forgot to complete our check out and they did it for us. They've always been helpful and have excellent customer service.Jennifer R. | Overall Experience
It was a quick and easy process. No hidden fees. I had the keys in hand within 15 minutes of making the call. Thank you Chico usual for excellent service.Jennifer S.
El cliente no dejó un comentario.Brenda A.
When a customer adds uboxes to their order, make sure they're linked together.Susan B.
El cliente no dejó un comentario.Gregory W.
Service was great.Warren M.
El cliente no dejó un comentario.Leigh C.
The older gentleman at the front desk was somewhat illsuited for contact with the public.Clayton R.
I only drove 15 miles and they charged me for 51 miles and I didn't even get the dolly like I asked for.Ana R.
El cliente no dejó un comentario.Taide A.
Again....nothing. The customer service was outstanding!!!!!!Nathan R.
El cliente no dejó un comentario.Vanessa M.
El cliente no dejó un comentario.Rodney R. | Overall Experience
El cliente no dejó un comentario.James P.
Always make sure vehicles are clean and ready for the customer at time of their scheduled pick up. That being said, Branson and Mo here at the Chico location know how to treat customers. No really went the extra mile for me to answer my questions when your â€œcustomer serviceâ€ agent at the call center was less than informed, rude, and short. When I was less than satisfied with the van I was given (due to it still being covered in dog hair after watching an employee clean it out before giving it to me) Branson corrected the mistake without me prompting him at all. Mo told me he would explain to Branson the situation and that he would have him reach out to me. Branson called the next day and offered to cover half the rental. Exceptional customer service here and will use this Uhaul for any future needs.Heather M.
El cliente no dejó un comentario.JEFFREY N.
El cliente no dejó un comentario.Kenny C.
Good customer service & good equipmentDennis B.
El cliente no dejó un comentario.Marcia K.
I have not had my online check in work yet. I am required to re submit my information at the pickup location every time. That's the only issue I have hadScott G.
El cliente no dejó un comentario.Joshua P.
I got caught in a snow chain control as I was coming back and ened up being late and they took care of it in an upstanding professional way and I would rent from them again.David M.
Our experience was smooth, efficient and quick.Daniel C.
El cliente no dejó un comentario.stacey S.
the customer service agent that assisted me with my rental and checked the equipment back in was, very pleasant and professional. that made for a wonderful experienceJohn S.
El cliente no dejó un comentario.Barry G.
Used this facility a few times in the last month. People were always nice and helpful. I chose this place to rent our truck and a storage everything always went smoothly. Would recommend this place cause there hours are good, other places that were closer weren't open on weekends or opened late or closed early.Niraj S. | Overall Experience
El cliente no dejó un comentario.John H.
Take better care of customers when they reserve equipment. I called the location and reserved the equipment, told them I would be there in 30 minutes to pick it up. I arrived and was told we don't have that available today. He told me you can try at another Uhaul location. I told him I was very unsatisfied with that response and after I had reserved the item and driven 30 minutes it was not my job to locate another Uhaul location. The manager showed up and wouldn't you know it he found the equipment. I will be using another source for equipment from here on out.robert M.
Ray provided great customer service and quickly fixed a wiring problem. Also Nannette made my scheduling appointment very pleasurable!!Dave C.
El cliente no dejó un comentario.Don M.
The only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!Miguette S. | First Impressions
Amazing customer service!!!!!!!Erin G.
Top notch very satisfied with the whole experience. Thank you so very much.Anjanina O.
El cliente no dejó un comentario.Sean F.
Loran Newton helped me and I found her to be very courteous and easy to work with. She was efficient with my rental and I was hooked-up and ready to go in about 10 minutes. Don't lose her - she's awesome!Raymond P.
El cliente no dejó un comentario.THOMAS G.
El cliente no dejó un comentario.gustavo U.
Unit was not checked to see if pads and dolly were inside. Had to drive to a different location in order to get them. Vehicles windshield wiper on right side was defective causing it to come off several times during rains through my entire trip.Robert O.
This is my first good experience with U-Haul, had problems in the past with trucks not being available but this was seamless process.Ronald C.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Reagan O.
El cliente no dejó un comentario.Linus W.
Check the gas properly so customers are not charged seven dollars for a quarter gallon of gas after I already went back to the gas station and filled up the tank to 3/4 of a tank. I brought it in and was told it was at 11:16 So I went back to the gas station and put the rest to fill it up to 3/4 of a tank and you guys are still charge meJesse S.
El cliente no dejó un comentario.Nicholas V.
El cliente no dejó un comentario.Linda B.
El cliente no dejó un comentario.Meghan H.
The personnel that I dealt with, both picking up and dropping off, were not wearing masks. The trailer was dirty but worked ok.Kenneth A.
El cliente no dejó un comentario.Patrick C.
Make sure the equipment the customer pays for is in the vehicle. I rented a dolly and there wasn't one in the vehicle when I picked it up. I was still charged for the itemAimee B.
El cliente no dejó un comentario.Geoffrey H.
Shorter wait times in line.William G.
El cliente no dejó un comentario.Karen S.
El cliente no dejó un comentario.Rodger C.
They do a great jobCharles I.
El cliente no dejó un comentario.FRANK C.
I've rented many trailers and tow dollies from this facility. Always top notch.Jon V.
Great service, clear communication, and friendly.SCOTT H. | Overall Experience
The man who checked me in was personable and professional.ROSEMARIE P.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Deseray T.
Very quick and friendly serviceAndrew W.
Everything went very smooth, not one area I feel needs improvement.Robert S.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.Erika A.
Top notch. Great Customer service both at pick up and drop off. The way business used to do business years ago!Theron T.
El cliente no dejó un comentario.David T.
I tried making an online reservation and apparently it never went through the total came to almost 160$ only moving 20 miles. Came into the office and they couldn't find the booking, lady was MORE than helpful and got us a truck for 65$ Including the mileage, gas refill, and truck.! The employees are awesome and friendly, though the online forms are seriously scamming people!!Dorene M.
WANT NOTHING TO DO WITH U-HAUL EVER ATGAIN,grace P.
El cliente no dejó un comentario.Jonathan W.
Clean facility, fast service and knowledgeable about the equipment rentalsSCOTT H. | First Impressions
Bronson was helpful and professional.Tashanne H. | First Impressions
Each personnel I talked and handled any problem were great!Carolyn C. | Overall Experience
Very friendly and loved their willingness to accommodate!Anita T. | First Impressions
El cliente no dejó un comentario.Cheryl K. | First Impressions
Good job!Cameron V. | First Impressions
Staff was always accommodating to our needs and requests. Excellent service!Janice S. | Overall Experience
All staff was very friendly and helpful. Great experience!Scheleen K. | First Impressions
El cliente no dejó un comentario.Janice S. | First Impressions
El cliente no dejó un comentario.Angela M. | Overall Experience
Storage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn't have one either. This is the second time this happened.Margie R. | Overall Experience
Great customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!ELIZABETH S. | First Impressions
Everything was very good, A few staff members weren't as accommodating as others. ¡Gracias!elaine j. | Overall Experience
So far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.Naomi M. | First Impressions
Mohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.Brett B. | Overall Experience
Guy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!Brett B. | First Impressions
Very easy and helped us find the most appropriate storage size.Cindy G. | First Impressions
Super facility and staff.kim k. | Overall Experience
Graciaskaren r. | Overall Experience
I rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.laurie k. | Overall Experience
We have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.jennifer m. | Overall Experience
.James B. | Overall Experience
We got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.jennifer m. | First Impressions
When I signed and payed for this unit it was not pro rated for the month of January.Tawnya L. | First Impressions
Helpful, courteous, and knowledgable.laurie k. | First Impressions
U hauls u -boxea are the way to go. Super convenientBRAD M. | Overall Experience
Bronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!John W. | Overall Experience
No comment.russell j. | Overall Experience
Great service.Gerardo A. | Overall Experience
Well doneBRIAN M. | Overall Experience
Your staff was friendly and helpful, and the storage units well-maintained.katrina r. | Overall Experience
Could use more light indoorsRaven B. | Overall Experience
Staff was excellentVICTOR C. | Overall Experience
Very nice facility. Bronson Vitt very helpfu! And available.judy h. | Overall Experience
no commentRandall A. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!