Comentarios del cliente para U-Haul Moving & Storage of Chico

Set up my order online which was fast and easy. Pick up was also easy and very professional and friendly staff.

10/10. Staff was very helpful and made the process super easy :)

When dropping off the trailer I asked to use the restroom and let staff member know my Keys were in the ignition if they needed to move it, older staff member said no that wouldn’t be necessary after using the restroom this being my first time renting and dropping of a trailer I did not know the process and I was standing in front of the service counter and he said “sir you are all set you can go Know” I asked “do I need to sign anything?” He replied “know sir you can leave know you are blocking the driveway!” What kind of attitude was that? I told staff!! Where my keys were, and they had my permission to move my truck if needed. That really mad me mad

Truck ran well. Easy pick-Up and drop off. A bit on the expensive side. But it worked.

Fast and easy pick up. They didn’t have the size trailer I requested but gave me the next size larger at the same cost.

Storage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn’t have one either. This is the second time this happened.

This site was very helpful.

We ordered 2 6x12 Cargo trailers. I called a day early to make sure they had both trailers at the location. They did not, but by calling a day ahead they were able to accommodate our order and have them at 8:00 am. the following morning for pickup. Thank you!

Chico Uhaul Rocks!!!

It was difficult to see the personnel at the counter, when you first walk in the door, because of the displays.

Customer service horrible!! the gentleman who help me was straight rude. his demeanor was not welcoming.

The national office told me to switch trucks out at Chico. The first rep at this office was NO help and was going to charge my account for dropping the truck off at the wrong location AND for a full second truck. I called the national line and talked to 2 people. They did not help me. Then my driver talked to someone and got an emergency upgrade. The second rep at Chico WAS helpful and spent a lot of time trying to straighten everything out for me for which I am grateful. This whole experience took several hours. •You may improve your procedures for upgrading trucks and make that process easy to find for both your customer service reps and the location sites. •The notes your customer service reps wrote on my account was not accessible at the location sites. This would have helped them save time and not have to spend so much time figuring out what to do and how to do it.

I did not receive my receipt via email as arranged. Trying to call the number did not ring (no connection), which was probably the problem. Someone needs to fix the phone line!!

Fast and quick.

Nothing keep up the good work

Great customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!

They did great.

Guys are efficient and overall in timely matter.

I am extremely disappointed with Uhaul, you’re pure lack of customer service is beyond unprofessional. When picking up a truck it should be full of fuel. Mine was almost empty and I was told I had to bring it back with more than received. When renting a vehicle I expect to have an easy transaction, not the case here. When returning you must create a profile with your company just so you can get my email address. This is ridiculous. And upon return, you demand we use your website which has you jumping through hoops trying to use the "return truck" icon which only redirects you to reservations. Spending twenty minutes in a shady area of Sacramento Ca, I give up and drop the keys and contract in the drop slot and only to wake up and be charged twenty dollars for an employee to do their job. Not only that showing on my receipt, I returned the truck over three quarters full of fuel with no credit. I am very disappointed. This is not a way to treat you’re customers.

great group to work with, hate the central customer service that intercepts every phone call and pretends to be local. I wish companies stopped this practice. The worst was Sears, see where it got them.

Great place.

Nothing

We reserved a 20ft truck and upon arrival were told that the 20ft was not available and were given a 26ft trailer. I was not comfortable driving the larger vechicle but really had no choice. If I had known that the 20 ft was not available at that location I would have gone to a different pick up location.

The 6x12' trailer leaked and ruined family photos and some old quilts from great grandma.. The company acted like no big deal and it is a big deal. We just spent a week packing up grandmas house and some of our precious memories were ruined. You acted like oh well file a claim. HA

rented two trucks over filled the 1st by about 7-8 gal, did not fill the second with enough gas, son was charged an additional $40, why no credit for the overage. would recommend location based upon availability.

Get more modern trucks that don’t drive like a bucket of bolts . The service was but that’s uhaul needed some work . It felt like the transmission was going to give out on the freeway . No back up cameras etc .

Excellent customer service.

Rented a utility trailer, was not able to remove tailgate, so had to lift everything in and out over the sides. Other than that, trailer functioned properly. -Stephen-

Quick check out and checkin.

People very profesional and easy to deal With always ready to help I recommends this company customer service excellent too

Thanks

Super busy. Gas wasn’t at specified range so had to go back in and wait in line again.

Very helpful and met our needs with an unusual request to switch out trailers. Very happy with the service at this location!

Improve your drop off 24/7 site. It is too complicated and make your mileage accurat. The mileage I was quoted was off by 40 miles and I didn’t appreciate that u wanted to charge extra miles when your quote was wrong to begin with

Representative did not know how to go about my check in processes of just giving me the key since I did everything else online. I had to wait in line before I could get my key even though I had done the check in online.

This experience was the Positive type you want to write corporate about. Equipment was available almost immediately, it was clean and the rental transaction was quick and efficient. Staff are extremely friendly, knowledgeable and helpful. I was extremely impressed. I will return to this location for any relevant necessity in future. Thank you

Amazing experience.. easy and fast! Very pleased and will be back again

Great Experience!!

Quick and honest people. My son did not know I had to pay for adapter in Oregon. The guy questioned him and he said no. The employee new that we would of had to pay for it on a one way rental, and gave it back to my son.

People are friendly and equipment is clean and functional. Thnx!

The cab of the vehicle smelled like cigarette smoke, the rear storage area smelled like marijuana, and the hand truck was covered in mud. The rear storage area had been hosed out but was still very wet and had to be dried out. I would recommend inspecting the vehicles more thoroughly before releasing them for rental.

Great customer service fast friendly knowledgeable

Have a utility dolly available.

The young man who helped us was thorough, polite and respectful. The uhaul was just right for our needs

Make sure fuel gauge matches the computer system. The staff when we picked up the truck was excellent. When we returned, there were a lot of customers and only 2 people behind the counter and seemed understaffed.

On Monday night I rented a trailer. After it was connected to my car I realized the doors were broken, would not close. I came back the next day and there where additional trailers. The one I rented was missing a bolt or rivet in the front wall. Driving 200 miles in the rain, water leaked in through the hole. The staff that helped me were very friendly and courteous, I would rate them 5 stars.

In Chico, Loraine was great making the pickup easy. In Beaverton Jeff was very helpful getting the trailer checked in and parked. Thank you both.

I have rented here before, and it is convenient, but staffing issues seem to impede customer wait times. When staff is available, they are always kind, prompt and efficient.

Great customer service!

Great services and thanks for opening during the holidays for busy working families.

Everything was very good, A few staff members weren’t as accommodating as others. Thank you!

So far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.

Mohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.

Guy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!

Very easy and helped us find the most appropriate storage size.

Super facility and staff.

Thank you

I rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.

We have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.

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We got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.

When I signed and payed for this unit it was not pro rated for the month of January.

Helpful, courteous, and knowledgable.

U hauls u -boxea are the way to go. Super convenient

Bronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!

No comment.

Great service.

Well done

Your staff was friendly and helpful, and the storage units well-maintained.

Could use more light indoors

Staff was excellent

Very nice facility. Bronson Vitt very helpfu! And available.

no comment