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wesley r | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Chicago State
Testimonials From Recent Customers
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Uhaul you are doing a excellent job. Keep up the your good work. Kazakeeyah!
KAZAKIYAH II’ve had nothing but GREAT SERVICE from this location shots out to the entire staff
Frederick SThe young lady that helped me was very professional, quick, helpful and nice.
MALKI BYour Fine 🙂
STEPHEN HThe truck they gave me was in very bad condition check engine light was on,the truck pulled to the left when driving and the staff was very unprofessional when I returned the truck and told them about the truck.
RANDY KMaybe more assistance with online process
FATIMAH HThe customer service was completely and utterly poor the woman was rude wasn't helpful and seemed like she just didn't want to be there which is fine but why work in a public domain I've been with you all 30 40 years this was by far the worst experience I've ever had!
SJOMO HThe manager of that facility was very ignorant and rude to customers. She always had an attitude and would argue with customers. She had no respect at all for customers. I had multiple units at 3 U-Haul location since 2009, and this was the worst of them. I was at this location since 2019, and initially had 3 unit's. Due to medical issues I could move out immediately but with the help of some ex co workers I finally got everything out of there. I would never recommend this location, no it was clean, there is a huge rodent issue in that location. The few employees that were helpful ended up leaving because of the treatment from management. I know that to be true because they work for my company now. I didn't want them to leave a job because of pour management. This manager has had numerous complaints brought against here and nothing was done or looked in too. For those reasons alone I wouldn't refer U-Haul to anyone.
SAMANTHA H | Overall ExperienceSUPERB business
Clarence MYou can smell rats as soon as you get on the elevator! If that could get fixed then everything else would be perfect!
Dominique S | Overall ExperienceTrue to form, excellent service and dependable equipment.
Clarence MBetter care should be taken when your equipment is returned in a timely manner, but in the meantime keep up the good work…
TERRY LThe morninng girl on wedneday morning 9am was not nice Evining girl short girl to nice
LIONELL B | First ImpressionsA phone with a camera was required to rent the truck. What if my phone did not have a camera? What if I did not have a phone? The wifi connection was terrible. Other rental equipment companies (Home Depot) have scanning devices that scan your driver's license. Why is it that you have a land line phone but not a company issued cell phone that can do this process? Silly.
MARVIN MI had a tire charger on my bill.
ALVIN MThe lighting was very dim in the lower level area.
LESLEY W | Overall ExperienceExtraordinario servicio al cliente
HELEN PThe people have a lack of customer service. They are rude to be honest.
SAMANTHA YExcellent service no changes
KAZAKIYAH ITruck stopped n had to be jumped by cables while on the move. Battery will need to be replaced because interior light would not shut off
MICHELLE RHave appliance dollies
BRIAN GMy experience with Ayana Tiera and Chimere was a pleasant one my trailer was waiting when I arrived and upon returning they all assisted in removing the trailer. Thanks to them my next rental will definitely be Uhaul@ 251 E 95th st chicago
HAROLD PExcellent service and I will recommend to anybody
LEVERT MThe representative thar help me on site was excellent. Please award her for het excellent service. Thank you so much.
April F | First ImpressionsJust have truck in correct place when time of pick up
SHERRY SThe checking take too much time.
TONDALAYA RThe attitude and the stress made the experience so much worse. Just mouthy... yes the manager!!! Too petty....way too petty and to hear the echo of' we do it right' and at the same time damaging my confidence of supporting this establishment. If this is the motto of this company I'll choose another place to do business. However, my experience with the south shore uhaul on 71st I had no hassle. Can't believe it's the same company. No worries I'll continue to share my business experience.
CHRIS DThey are the best.
ANTHONY S | Overall ExperienceI was told that I can get my things out of storage by the Manager Broc but when I get to the facility it was something totally different said which caused my belongings to get sold. I'm not happy about receiving false information and I will take further action
Tamika R | Overall Experiencelooks like you have a new procedure of having the customer take pictures of the truck before leaving the lot. This process slows down the customer from being able to get engaged with their moving project.
RONALD DReps were good. The new system to get the truck is HORRIBLE. It won't properly take pictures. Fix your system.
Leah CA better process to to checking in to picking up the truck. I ordered online and should have not have to take 20 extra minutes to get my truck. Tell customers about all the hidden fees. I went from paying 19.99 to 59.00 then y'all charged me almost $30 extra because I was 30 minutes late. That is ridiculous for 4 1/2 hours. It was disregarded that I actually got my truck after the time because of the hassle and no good instructions of picking up the truck. Y'all had me send pictures of my i.d. only to redo it again once I got there. The only reason I even said I would recommend this location is because the ladies in there was nice. But the company is horrible and definitely a rip off.
Vanessa BEverything was great!
LAJOYCE GVan a little beat up.
JEROME SHorrible, equipment requested not available, the truck was 46 miles to empty and the mirrors were glued and can’t be moved to properly see out of them
ASHANTI EWorryfree
CLARENCE MThe manager on site was fantastic. Very helpful.
NOAH TThis facility was rat infested and staff was extremely unprofessional. My unit was sold after multiple request for damages done to my unit from water and rat tracing. My items were also ate through by rats. I have documented pictures and emails regarding the matter and will be taking legal action.
CANDICE C | Overall ExperienceNice rep and satisfied
LEAH CJuliana M barely did her job, and did it with an attitude. The lock on the first truck didn't work. On the second truck, the power steering was off, brakes were shot and the door wouldn't close without slamming it. Please do better. Returning the truck with the general manager was pleasant and the location is convenient, which is why I rated it 2 starts instead of 1.
UGHINGA WNothing things were fine
CYNTHIA WBest customer service!!!!!
NATALIE RI suggest instructing your reps to be honest in their estimation as to what the customer will get back in terms of dollars. I understand the price of everything has gone up. I kept hearing you'll get the $100.00 back. I expected that to be true. What I got back was $38.09. I did not expect that. What is a "safe move" fee? After I calmed down I'm okay with the $38.09. If I had been told there are fees we don't (won't) have right now we will have your final figures we you bring the truck back. Other than that the service I received was professional, courteous and polite.
WYDAIA WNo complaints.
JEROME SLower mile rates, other that , very pleased.
JEROME SKeep up the great work!!!
PHILLIP CThis is my favorite Uhaul to rent from. All the staff are polite, quick and efficient - in and out in no time.
DESIREE KFast friendly service
SHEILA Wthe only probblem is i have is my truck is suppose to be drop off at 3am i drop the truck off at 10 pm but because i didnt use the return appbthey charge me a extra 20.00 dollars and they can roll the camera back and see thst i drop truck off at 10 pm. acting like they are money hungary
KERRY TThe U-Haul personal was professional and knowledgeable, and the service was verry good.. I Will tell my friends about U-HAUL service.
HELEN TI may need a one way with more miles I rent weekly
DONALD JStaff was professional
Ryan W | Overall ExperienceGreat staff
Otis C | First ImpressionsI'm grateful for the possibility of strength of the 2 young lady of early morning shift
Patrice MEverything was good until I went to tell the staff that I was cleaning out my unit and the young lady behind the counter gone say make sure don't owe, very offended. Offended because professionally she should requested to check the account balance.
SABRINA L | Overall ExperienceU-Haul employee was not customer friendly and borderline RUDE❗️‼️❗️
Judith MVery professional staff and management. Always a pleasure to come here. I would HIGHLY recommend Chicago State Uhaul.
CLARENCE MI called a couple of days ago to price out a rental because it had been so long since I had done one; I got my price and was immediately asked when I wanted to book so I.made a reservation on the spot. The process was easy, everyone was friendly and everything was just as the young lady stated - except I forgot to ask about insurance - and everything was right in my price range.
NICHOLAS JNo y’all have good worker and service and thanks and have a nice day.
ANTHONY WGreat no problems at all
harry h | First ImpressionsThe radio keep going in an out when you hit a bump 🤦🏽♂️
Donald JMore cargo vans!!!
TALLIE WThe amount of roaches in that place was tremendous.
Roberta r | Overall ExperienceOnly problem I had was that the lady that was there on Sunday, October 6, 2024, didn't record that we moved out in the computer, because I shouldn't have received a call for payment on the storage October 9, 2024.
chandra h | Overall ExperienceThe customer service rep Jasmine was trash, did not listen to anything I had to say will never go there again may not ever use U-Haul because of their poor service!
BENJA SExcellent customer service
MARVIN BThey over chagre me
LKESHA LWindshield wipers did not work on passenger side truck could be a little more.
Donald JGet that wheel alignment fixed on that truck
Deana LI notice there was only 1 twenty foot truck on the lot. The ladies at t he desk Aylan and Teiare were very helpful and informative. Very pleasant experience hope I got there names correct
Annette JGet bigger uhaul truck the 26" footer
OTIS ELove manager. She goes above job duties and appreciate her customers. Very helpful and kind hearted. Great to see a person like her in this new world we cal life
Michael H | Overall ExperienceIf I need the service again this is where i would go. The ladies waiting on you were very friendly I wanted to use truck again I was told it would be cheaper to keep overnight and return before 11:30, I really appreciate their service.
PAMELA CThe reason I rate them like that because I didn't know that place have mice. When went to get my items a rat jump out almost jump on my son. I step back because I was like do not want to take that with me. When got to destination I had to unload and check my container and boxes before I took it the house. Some of my important papers was eaten by the mice. I had to throw a lot of things away.
Patricia J | Overall ExperienceI requested a cargo van upon arriving to pick up the unit I requested was unavailable so when i got there it was just a very bad experience I wouldn't go back I requested a call back from the customer service and never received a call
DELAINA JLet people know about the hidden fees before hand. The $20 truck was kind of misleading, but overall a great experience with excellent customer service.
Donald SVery helpful!
ESTER A | Overall ExperienceWhen we initially arrived , had to wait in line, then a person behind us was waited on before us. People behind counter were nonchalant. Truck made a lot of noise, but we made it to destination without a hitch. Wont rent from that location again. Need to improve customer service on front end!!!!
NORMA WJust a bit more assistance with vehicle walk thru when the customer service representative has well enough associate personnel at that location!!
CHARES DI told the attendant that the right side headlight did not work.but overall it was a nice vehicle.
DONALD CGood customer service
KIMBERLEY MAnyana, you are so unprofessional. And I am so glad that I checked out today from this location. Funny, I asked you several times for your name after you were extremely rude to me today and to think I had your corporate office on the phone in front of you and you still failed to provide your name. Now I get this generic email about how my service was! Please your service is lower than Poor! Don't worry I put in several complaints about awful experience with you. Interestingly your reviews on the website speak about your unprofessionalism as well. And now I have your name thanks to this generic email.
charie P | Overall ExperienceThanks for the patience and compassion that I received from everyone on staff I appreciate it all
Brandi K | Overall ExperienceA little confusing as I've never used self-storage before, but everything worked perfectly.
Genevieve H | Online Move InI love their customer service
CHRISTIANA S | Overall ExperienceThe facility maintained cleanliness, the staff here is always friendly, attentative, and knowledgeable. Easy in and out access.
JAMES G | Overall ExperienceThe morning staff Tuesday was polite and professional. The young lady Tuesday evening became was not helpful with giving me the lock. She said the lock would be inside the unit ,which it wasn't ,and that I could come to the office and pick it up . Me being a senior, I asked her if she could have the young man bring it back to me. She told me he couldn't because he was busy cleaning the trucks out; so they thought it was more important to clean the truck out then to provide service to the customer. Thirdly, this morning, when I went to return the truck, the young lady was quite unprofessional. Yesterday they started the rental process at 10:59. We weren't done until almost 12 pm because they couldn't get the rental correct on the system. And they had to start over again. The young lady called this morning and said that she would give me till 12 o'clock. I arrived at 11:15 and had to wait while she found someone an alternate rental on 76 and Vincennes. And then she proceeded to charge for a second day when I had brought it back on time and she was quite rude and unprofessional.
DeBorah A | First ImpressionsThe employees at that location are very unhelpful
Soncereai G | Online Move InToo many Issues!! Issue with the one month free!! Which caused an issue with storing my belongings! I then had to call Custome Service that day!! And again the next day!! Even after that the guy still denied the 1 month free!! I again had to call Customer Service!!! Which incurred additional fees for the truck rental! Which I now have to dispute!!! Just horrible customer service experience all around with this place!!!
PATRICE S | First ImpressionsGreat customer service made everything easy and extremely helpful
LaShelle H | Overall ExperienceThe location itself was amazing it was the customer service agent that book the reservation that didn't understand what I was asking for.
Steven I | Online Move InVery nice staff! Made accommodations for me to get my truck even though I was a bit off schedule. Well mannered and very easy to talk to group of ladies i encountered. I enjoyed my experience there.
Angela J | First ImpressionsThe females at the facility was very rude; did not answer the phone; had to call 1 800 number several times; to get help
Tammie C | Overall ExperienceThe staff on site were professional and courteous. I received excellent service D
Karen B | Overall ExperienceAlways show units to customers before they rent it.
LINDA M | Overall ExperienceFriendly, informative, and professional staff. Made the process smooth and easy.
JAMES G | First ImpressionsThe team at this location is awesome. Super helpful and friendly. It was an absolute pleasure to work with them.
Sidney R | Overall ExperienceVery helpful
DEYMORRYS M | Overall ExperienceReally awesome place thanks
Zackie C | Overall ExperienceThey was very friendly and helpful.
Charlene G | First ImpressionsThe customer service for the storage rental and return was excellent.
Sandra M | First ImpressionsStaff was very helpful and always had great energy!
Sumayyah M | Overall ExperienceHorrible customer service
Jonus M | Overall ExperienceYou sold my storage
Andre L | Overall ExperienceNo Comments at this time.
CHIVA C | First ImpressionsGreat facility and staff!
JAMES C | Overall ExperienceThe staff did not greet us or respond to my greeting.
RANDAL L | Overall ExperienceOnly used it for one day and emergency case but it was clean
Howard W | First ImpressionsFriendly and Helpful and courteous
Cornelius W | First ImpressionsOnline availability did not match on site. However, the team was EXTREMELY helpful and made the situation easily adjustable. I would definitely choose them again.
Sidney R | Online Move InThe manager Ayana and her workers are conniving and schemers. They lied about my grace period for the storage, purposely put in the wrong date in their notes. When I came to clean out the storage I was a day late and had to pay for a full month to get my items. She then states that "well in the notes it says something different". Then when I came back to take the lock off they changed my code from 06215 to 02215. So I couldn't get in until I sat there waiting for the manager. I had Ayana to change it to my own code in the system. These are vindictive and untrustworthy "ladies" working at this facility. I will never use U-Haul storage again or suggest you to anyone.
Cornie C | Overall ExperienceBoth young ladies were very professional, they answered the questions I had and made sure that I had everything I needed. There were also very helpful we we're having having a hard time backing into the warehouse and they assisted us by driving the truck in for us.
LaShelle H | First ImpressionsI appreciate the clean facilities. What I didn't not appreciate was the staff that was there when I signed out of the facilities. This was a stark contrast to how I was treated when I initially signed in. As I completed my move out transaction, the workers were rude and dismissive. ( customer receipt number 757037-108584-238672) While completing my move, my husband and I noticed that we needed something to tie down our load. I asked the workers if they sold bungee cords, he said they didn't have any. I found some and gave it to him to purchase. ( Contract No. 98566535) Then noticed that I didn't need the cords, so I took it back. When I explained that I didn't need it any more, he said they need to tax me on the return. I asked him where was that written and that there was no policy that indicated that. He picked up the return policy card and slammed it on the counter. Then said, "the policy is here!" He picked it up again, turned it around, and slammed it down again, saying, it's on both sides. I said that there was nothing stating that I would be taxed and it will be more than the regular tax. I asked him why would I be taxed again for returning items. He smuggly said, " we can tax however much we want. " And left me standing there to assist another customer. I left feeling disappointed, disrespected, and felt extremely used by your company.
Allania M | Overall ExperienceEverybody that helped me on the 3 days I was there 7/21 - 7/22 were very helpful. Great customer service.
JOSEPH G | First ImpressionsTerrible , everything about them is terrible
Stephen H | Overall ExperienceGreat experience!
Herman S | First Impressionsthe manager at this location is amazing
VENUS B | First ImpressionsVery good service excellent service
James M | Overall ExperienceThe UHaul facility is Always Very Clean, Well Lit, Organized and Very Convenient and They have Everything you need to have you with your Move !!! And the Staff is Sooo Very Kind, Professional and Helpful !! I've never rented Storage before. I will Definitely Return to this UHaul!!' EvonE Thank you
Evone M | Overall ExperienceAll of your crew was friendly, professional and very nice. It was a pleasant experience.
TRACY M | First ImpressionsOnline it says my storage unit will fit 1-2 bdrm and it didn't. It looked like a closet. Seriously it took us 3yrs to move in and make everything for and they didn't even have another to offer so terrible I had to pay mover extra c
BRITTANY M | First ImpressionsThe girls at the front are the best tiara and Iyona so good customer service they were beyond.🙏🙏🙏🙏
Jennyffer F | First ImpressionsNew costumers are not given directions about several unknown variable: location of the elevator in the building, a map of the assigned storage, how to operate the main hate and how to operate the exit gate. I had to go to the lobby several ti.es to get answers to these questions. New customers should be given notes once the storage is assigned.
anthony j | First Impressions