Customer Reviews for U-Haul Moving & Storage of Chicago State

1,318 comentarios

251 E 95th St   Chicago, IL 60619

(773) 821-4000

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 821-4000

251 E 95th St
Chicago, IL 60619

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

LaQuina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria T. 
Clasificación:
3.0

Do not require the customer to verify the before mileage! The attendants should do it. All of your apps did not work on my phone, including submitting my driver's license. I added more fuel than was in the vehicle at the time i rented it. I put in 2.554 gallons for $13.02. You charged me $12.50 for gas. Your attendants said there was no record of the amount of fuel in the van before I left.. So how did they know to charge me the $12.50?

shedrick W. 
Clasificación:
1.0

When someone rents before they open they should leave keys so you can actually get the truck. Drove all the way their and they did not leave keys so I had to come back when they opened.

Melody K. 
Clasificación:
4.0

I was charged extra for adding gas and it was less than two gallons! How horrible!

Ramona J. 
Clasificación:
5.0

All was well.

Sandra P. 
Clasificación:
4.0

My family and I have both used this location multiple times. Has always been a pleasant experience

Efrem W. 
Clasificación:
3.0

Teach all clerks customer service based communication; instill desire to be professionally dressed (this doesn't mean suits and ties….it does mean no dingy clothes, dirty clothes, ill fitting clothes, sagging pants, graphic tees; my interaction with your evening staff made what I thought to be a good option for Uhaul, questionable, uncomfortable, and a teachable moment for my nephew who was with me. Teach your customer service agents to talk with me, not at me. Culture, upbringing, background be damned! No excuse, since most people will “conform”, “align” and “socialize” with other people, so any excuse your employees being up about you not want to g them to express themselves will be bullshit. Thanks for being the location I had to go to, because another location didn't have the forethought to inform me they were canceling my reservation. Amazing how we don't know what a person is going through, and assume all customers fit the “training” examples We're all one in 7 billion trying to survive this “speck of dust caught in a sunbeam”

MARCUS H. 
Clasificación:
1.0

Y'all try keep charging people card even after they paid yall

Fredrick S. 
Clasificación:
2.0

I was unsure of how the self mobile pickup went. I proceed inside there were two gentlemen that their, I asked one for assistance his response was he wasn't sure how it goes. And told me that my keys should be in truck. I finally figured it out 30 mins later to then find out I had to get the keys from him at the counter! They were unhelpful and useless.

Tiffany M. 
Clasificación:
3.0

Thankful the staff and grace shown

ANNIE R.  |  Overall Experience 
Clasificación:
3.0

Y'all overcharged me I returned the vehicle on time also I requested to have a dolly I also requested to have the blankets none of these things was on the truck when I made it to my location I was not about to turn around and be charged more money on mileage very unsatisfied

Darryl R. 
Clasificación:
3.0

Charren was lovely. The rest was ok

matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila N. 
Clasificación:
3.0

The truck was raggedy. The gas cap was missing. The tires needed air not to mention they need to be replaced which makes it dangerous to drive. The sun visor was broken so it kept falling while I was driving. There's no maintenance done on these vehicles. At least half of what I spent should be refunded. I spent $114.

Jeremy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin N. 
Clasificación:
5.0

Nothing at this time

Carla K. 
Clasificación:
5.0

Inside truck needed more clean inside window was very dirty

donald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda W. 
Clasificación:
4.0

Friendly staff very nice facility well maintained and professional

Michael P.  |  Overall Experience 
Clasificación:
2.0

When I arrived to pick up the equipment the young man who helped me had me standing there until he finished his phone conversation with his daughter which was five minutes or better/ when I dropped the equipment off another young man was on the phone using profanity towards whoever he was on the phone with. Customer service is at a all time low at this location which makes you think how many other customers have experienced this. I will never again visit this location

BRANDON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catrina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenya w.  |  First Impressions 
Clasificación:
3.0

Customer service UPON RETURN it felt like I was bothering the agent

valaree W. 
Clasificación:
4.0

Be the same way all the time

Ricky D. 
Clasificación:
5.0

Another worry free experience. Excellent employees and dependable equipment.

Clarence M. 
Clasificación:
5.0

Keep up the good work

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky G. 
Clasificación:
5.0

N/C

CARL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARQUEZ G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane D. 
Clasificación:
2.0

I made a reservation for large storage. When I got there there was not one. It took a hour to rent a truck. Terrible customer service!!! Never again!

ROXSANNE D.  |  First Impressions 
Clasificación:
1.0

I hate four different charges to my account. And when I called to ask what it was for I was told that the charges are pending and therefore I was not charged. I know what pending charges mean it means that the CHARGE is being processed. I want to know why I was charged to begin with. But a manger apparently just leaves this location whenever they want and does not return calls when I was told that she would be returning my call. I would like somebody to simply answer my question with no attitude or condescending language.

Kerri T. 
Clasificación:
5.0

Great service

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
5.0

Great customer service!

Branarla J. 
Clasificación:
5.0

Customer service was top notch beginning to end!!!

Charnette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashawn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

terrece S. 
Clasificación:
1.0

They charged me $20 extra for getting there a few MINUTES early to drop off the key and charged me an overnight drop off fee after only having the van overnight in the first place. Out of damn near $100 for nothing. Then the cocky girl whole is always rude in my opinion was very smart mouthed about it. Also, if you're going to have them tell people they can just drop it in the box , they should mention it's for more money and not because you're trying to make things BETTER for customers. It cost them nothing to do the same check out they would have done had I waited. I rent there often but will never go back. I'm done with uhaul all together. I'm moving soon and will find another way.

Jacqueline L. 
Clasificación:
2.0

Staff was not friendly, and argued with customers.

Delroy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline W. 
Clasificación:
4.0

This location and equipment was clean and I had no complaints.

Karim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy W. 
Clasificación:
5.0

The ladies there were professional and answered all of my questions adequately. Service was very fast as well!

Symone M. 
Clasificación:
5.0

Nothing keep up the good job

Eugene C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

They work like a team over there.

Terrance G. 
Clasificación:
5.0

It's was a great job

Tian R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

donald M. 
Clasificación:
5.0

You are doing a perfect job

Joseph K. 
Clasificación:
3.0

Saw a rat trap in my storage

myesha h.  |  First Impressions 
Clasificación:
5.0

I'm pleased with the service from each person I encountered thankyou for quality service

NICOLE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

marivel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

Excellent customer service

ELAINE D. 
Clasificación:
5.0

Great People

JERMAINE F.  |  Overall Experience 
Clasificación:
1.0

I was overcharged and charged the wrong rate. I am still waiting on a call back from the store manager and customer service to resolve it.

Bianca D. 
Clasificación:
3.0

El cliente no dejó un comentario.

LORRAINE S. 
Clasificación:
5.0

I thought renting an u-haul truck was a easy process. The return procedure was easy too. I was very grateful because it was an emergency rental and the experience wasn't stressful. Thanks.

Dollie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Princess G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Princess J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quincy T. 
Clasificación:
5.0

Continue doing what you are doing.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Odell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RJ A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G. 
Clasificación:
5.0

Customer service was very professional, nice and patient. Second time getting a rental truck from here never no problems. ¡Gracias!

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaKisha A. 
Clasificación:
5.0

Staff was very friendly

Mireille G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
1.0

El cliente no dejó un comentario.

NELSON N. 
Clasificación:
5.0

Sorry free experience

clarence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

diana t.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

JOHNATHON J. 
Clasificación:
5.0

The two guys at the front were amazing and cute

Kendall H. 
Clasificación:
5.0

Offer a rewards program. I've rented several times in the past.

LARRY J. 
Clasificación:
5.0

Defenetly recommend.

Martha P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Monique C. 
Clasificación:
4.0

Nothing!

Melissa L. 
Clasificación:
5.0

I had a terrible vehicle mechanical break down experience. The second of its kind. The trouble started after about 4 hrs into the trip. The transmission started to slip while i was driving on the Highway. I was able to drive it off of the highway to safety. I was finally able to contact someone after hours of trying. It was a holiday weekend and they were saying that there was a ninety minute wait time because of the holiday. Finally roadside assistance contacted me and sent out a mechanic to find the problem. The mechanic arrived and found the vehicle unsafe to drive due to a bad clutch that needs replacing. At that point i gathered as much as i could and got a ride to a hotel. i finally got a call from roadside assistance stating that they needed to tow the vehicle to a Uhaul facility to be repaired and that there would be a replacement vehicle there to replace the breakdown vehicle. The tow truck driver came to the hotel and picked up the keys to the truck and that he had instructions to tow it to the Uhaul facility and leave the keys in the lock box.The next day i got a ride to the Uhaul facility and found it closed i could not believe this. i was able to contact the owner and he said that if the truck was there on his property that no one let him know anything about it. How does this happen? Meanwhile my merchandise is locked up in this truck . i asked roadside assistance for some assistance with getting my merchandise out of the truck when i get another truck and she responded via email that it wasn't uhauls responsibility. I got a ride back to the hotel. i later received a text from roadside assistance. saying for me to go to a different Uhaul facility an pick up a replacement vehicle and i did. I then had to find a couple of guys and take them out to the Uhaul facility wher my initial truck was towed to for them to help me transfer my load. i had to return them to there location. and continue my trip.

ladwain S. 
Clasificación:
5.0

The customer service was great and the employees were very helpful. Truck was clean ran smooth. Will go back for any needs in the future

Latonya H. 
Clasificación:
5.0

Everything was on point and works friendly and polite.

CORETTA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda W. 
Clasificación:
5.0

Great morning staff

Brenda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar T. 
Clasificación:
5.0

Despite things being busy the young man that assisted me was professional, efficient and calm. He was very polite and I look forward to returning to this location again

Heather M. 
Clasificación:
5.0

Great Service. Customer service was very helpful in every way. Thank you young ladies for job well done.

Maude A. 
Clasificación:
5.0

The vehicle was great but what stood out most was the AMAZING staff!!! Iyanna was so helpful from beginning to end. She made my first corporate rental fast and easy!! She was super kind and very accommodating! Tierra was another rockstar!!! My son left his wallet in the van and didn't realize until after it was returned. Tierra made sure that we got it back to it's all of its contents in tact! That was the icing on the cake for me! I will not be renting from any other location ever, unless they close! I am a real sucker for great service! This team has it together and I love it!!!

DonyaorJayleand P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIFFANY O. 
Clasificación:
5.0

Great service and dependable equipment

clarence M. 
Clasificación:
5.0

Everyone at this location did a fine job. It was my second time using this facility and I will continue to use it whenever I need to rent a truck.

GABRIELLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridgette D. 
Clasificación:
5.0

The truck was clean but it needs mechanical maintenance. The engine whined a lot and was slow to accelerate. Transmission was clutchie.

Brenda S. 
Clasificación:
3.0

Professional at the front desk in all locations.

Caterina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
4.0

El cliente no dejó un comentario.

FELICIA T. 
Clasificación:
5.0

Thank you uhaul , you made my move fantastic. I originally went somewhere else for a truck and on the day of my move , I was informed no truck was available. The other company claimed they tried to contact me. I called uhaul and on that day I was able to rent a truck . I wish I knew the gentleman name that helped me since I was in tears. He told me , don't worry I am going to help you , thanks again !!!!!

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tomora B. 
Clasificación:
5.0

Check the uhaul For heat I had a truck that didn't have no heat and the window was fogging up quick I couldn't see. But other than that it was good service

Malik G. 
Clasificación:
5.0

Excellent. Worry free.

clarence M. 
Clasificación:
5.0

Thanks for everything

Ivy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

telisha t.  |  Overall Experience 
Clasificación:
4.0

No signs to guide you from the dock to them elevator or any any floor.

stanley m.  |  First Impressions 
Clasificación:
5.0

I have my storage for almost 2 years the staff was very very kind and professional, the facility was very clean. when I came back to get my belongings, things were just as I left them. I am so appreciative of u-haul's storage facility and yes I would refer you all to anyone

SCOTT C.  |  Overall Experience 
Clasificación:
5.0

Nice job keep up the good work !!!!

SARAH S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Reggie M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimbly M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justus T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL B.  |  Overall Experience 
Clasificación:
5.0

Service was 5 star .

Rodney W.  |  First Impressions 
Clasificación:
4.0

Please offer me some type of savings to save money that I'm spending. Thank you .

BELINDA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAZARUS EMANUEL J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EBONI D.  |  First Impressions 
Clasificación:
5.0

The young ladies had all the trucks clean after the snow storm the previous day. The lot was plowed and clean and my truck was warmed and ready when I entered it. They recommended the items I needed to move my sister apartment items into storage. Very awesome job .

TONEY E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNIE S.  |  Overall Experience 
Clasificación:
2.0

Ms. Howard(Manager) was very unprofessional and rowdy. She attempted to threaten customers and was not solution-based at all. I would not recommend this location to anyone.

TONISHA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nikki J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA W.  |  First Impressions 
Clasificación:
5.0

Clearer directions for elevators (exits signs). Overall good experience.

MARETTA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carldale J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

quinta b.  |  Overall Experience 
Clasificación:
4.0

Manager and staff was very nice/kind.

VERONICA M.  |  Overall Experience 
Clasificación:
4.0

Everyone was helpful and friendly.

Pamela T.  |  First Impressions 
Clasificación:
5.0

The staff was extremely nice and helpful

Delaina B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VeronicaK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

quinta b.  |  First Impressions 
Clasificación:
5.0

👍👍👍👍👍

George K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VERONICA M.  |  First Impressions 
Clasificación:
3.0

I couldn't wait to move out! If you are looking for a storage facility with discourteous and unpleasant staff, this is the place for you!

Tashauna W.  |  Overall Experience 
Clasificación:
1.0

My mother had a storage and passes in 2019! They wouldn't let me and my siblings take certain items they wanted us to take the entire storage and that was not possible. We had nowhere to store her belonging they auctioned her things for $9.00 which made us feel like we lost our mom all over again. This really hurts!

Ashley G.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

tyrone h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Byron M.  |  Overall Experience 
Clasificación:
3.0

Most of the staff were nice, especially the woman that helped my mom and I out the day I arrived. I am definitely confused on how my card that I made the reservation with was charged 7. 95. I was told when I made the reservation that my card would not be charged. Also, my mothers card was charged for damages, 68.00 for damages that I did not cause. I don't think that's cool. I didn't get a chance to upload my own photos which I did take BEFORE we even took off with the van. I will keep my storage there, but definitely don't understand how both cards were charged.

Dawnisha L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Delecia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUILLE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KILIJA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zahria P.  |  Overall Experience 
Clasificación:
3.0

They were doing work above my storage unit 017A and there was dust and debits all over my belongings in storage including a painting and a antique wine cart didn't make any since they could have covered up my unit.

Latonya M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Martina S.  |  First Impressions 
Clasificación:
5.0

Keep up the good work

Patrick G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delecia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TANGLE K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNIE R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vivian P.  |  First Impressions 
Clasificación:
5.0

I have no complaints

Xavier O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julius W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Latonya M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NAPOLEON B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheila J.  |  Overall Experience 
Clasificación:
5.0

Thanks for all you all help.

Rachel H.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

CHRISTOPHER P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Aleta W.  |  First Impressions 
Clasificación:
5.0

My experience with u haul storage was very helpful and pleasing.I would definitely recommend to anyone thank you very much.

HARLENE G.  |  Overall Experience 
Clasificación:
1.0

The WORST storage unit ever!!!!! My mattresses, clothes, rugs, shoes and much much more were full of RAT DROPPINGS and URINE Had to sweep out my own unit out which was very hazardous and it amounted to a pile knee high of dropping and on top of that to have Ayana Howard which is the manager that have THEE WORST ATTITUDE & THEE WORST CUSTOMER SERVICE a Facility could ever have, complaints were written millions of times and nothing was done Ayana Howard must of came with the bricks on the building or U-Haul is in need of disparate help! Proven fact....I let my unit go due to the droppings which had nice things in there mind you and it all could be replaced mind you again!!! But yet and still the unit was only sold for $25 so go figure!!!! PS....Nasty as Ayana Howard was I wouldn't doubt it if she brought the unit for herself! RENT AT YOUR OWN RISK!!!!!!

Taura A.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Kenyetta M.  |  Overall Experience 
Clasificación:
4.0

Very professional friendly and helpful staff.

Karen C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI W.  |  First Impressions 
Clasificación:
1.0

The staff there are ghetto and unprofessional and I'll never go back nor will I recommend. Worst storage service ever. Disgusting people.

shannon h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAKIYA W.  |  Overall Experience 
Clasificación:
2.0

This location seems to have a major rat issue in the basement. I noticed rat droppings in many locations. Additionally, my storage unit had lots of sheet work and ceiling/construction dust and residue. There looks like construction has been taking place on the ceiling and was never fully repaired. I also feel that you should all enforce making your employees wear mask during covid. The manager on duty wasn't wearing a mask while assisting me. Your employees at this location could also be more professional. When you walk in they are playing around and take all day in order to ask what you need. It's a job not a social club. Thanks.

Erica j.  |  First Impressions 
Clasificación:
3.0

This location seemed to have a major rat problem. There are rat droppings in the lower area. Additionally, when I came back into my storage facility in order to move there was sheet rock or ceiling particles everywhere. It looked as though they were doing some ceiling work in that area but didn't take the time to protect clients items. I look up and their were roofing pieces hanging out. My last issue is that one of the women at the front desk- I believe the manager, didn't have on a mask. Covid is still a real threat.

Erica j.  |  Overall Experience 
Clasificación:
1.0

Management and staff is very rude and ignorant. Manager very unprofessional at the 95th and calumet location. Corporate suck,you call them to complain they dont do anything. You ask me they need to close them down

Angelic D.  |  First Impressions 
Clasificación:
1.0

It was horrible they lied and wasted my time very unpleasant visit with the workers and manager

Tiffany H.  |  Overall Experience 
Clasificación:
4.0

Everything was satisfactory

Douglass S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FATIMA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany C.  |  Overall Experience 
Clasificación:
5.0

The young lady who registered me was AWESOME.

Harvey J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karlton F.  |  First Impressions 
Clasificación:
1.0

The staff was very rude and they have no type of sympathy for this virus and the impact that it's causing. On top of everything else I had rat droppings in my unit and had no food in there. That was one of the reasons I took my things out of there

Nakisha B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karlton F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tikeybeya A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig C.  |  Online Move In 
Clasificación:
1.0

I was overcharged and they are thieves and no I hope I will never come back there again and I would never recommend anybody to use that services they ain't shitt

Eunice E.  |  Overall Experience 
Clasificación:
5.0

Simple para el cliente

Janice C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiara R.  |  First Impressions 
Clasificación:
2.0

Definitely was unhappy with my experience due to rodent and horribly pest problems. I only stored heavy furniture and a few bags of clothing nothing and I repeat nothing was perishable. And upon unpacking I had rodent dropping all throughout my boxes and pictures being bitten by rats mice's ect . This was not what I anticipated for storing my belongings at a time I really needed too. Very upset !!!!

Natasha S.  |  Overall Experience 
Clasificación:
4.0

N/C

Tracey C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

STAFF WAS VERY FRIENDLY AND I PROSSINAL

Cheryl B.  |  First Impressions 
Clasificación:
1.0

The staff and workers here are very disrespectful I would never recommend this storage facility to anyone a lot of young smart mouth people that work there

James Q.  |  Overall Experience 
Clasificación:
3.0

It was a clean atmosphere until i witness mice dripping amongst my property. I peayed and prayed that i didn't carry any pest to my new home. Other did that the service was convenient to me. Thank Y

Gwen W.  |  Overall Experience 
Clasificación:
1.0

I'm very upset to learn that this facility is infested with RATS!!! The items I stored was ruined due to rat droppings and rat urine, I suffered a loss of about 90% of my items, Very disappointing!

mornever g.  |  Overall Experience 
Clasificación:
5.0

The employees at this location (95th) is very professional and friendly. I truly appreciate the entire staff. The are curteous and very helpful when explaining information.

Alice H.  |  First Impressions 
Clasificación:
1.0

The place is mice, rat infested. Mice dropping all over all my boxes and bins. The female manger is very disrespectful, rude, and unprofessional.

Shoinna J.  |  Overall Experience 
Clasificación:
5.0

I like to thank everyone at U-Haul storage for a job well done. Thank You sincerely yours Tracey Nalls

TRACEY N.  |  Overall Experience 
Clasificación:
4.0

The young lady was very nice and knowledgeable about the u haul and understanding

Sheila J.  |  First Impressions 
Clasificación:
5.0

The store manager was really good at all times and gave 100% to the job

Michael A.  |  Overall Experience 
Clasificación:
5.0

Staff friendly and helpful

melissa s.  |  First Impressions 
Clasificación:
5.0

I love this location I go out of my way to use them for trucks and storage I need. the staff is wonderful and the store manager is a blessing to people like me in my line of work.

Carl A J.  |  Overall Experience 
Clasificación:
5.0

You guys was great

Adam B.  |  First Impressions 
Clasificación:
1.0

While moving my property out of my storage unit I noticed 4 TVs were missing. My account was noted the lock wasn't locked but I was never notified. The manager never called to speak with me .

Felicia R.  |  Overall Experience 
Clasificación:
5.0

Moving the entrance to the alley is unsafe for your staff and patrons alike. This area has a strong history of extremely high crime rate... Bad idea to make this decision...

Shirley B.  |  Overall Experience 
Clasificación:
1.0

poor service i had reservation for a truck and the truck hadnt even came back in. they sent me to 119th to get a truck ..worse customer service ever

gabrielle w. | Reservación
Clasificación:
5.0

Very nice facilities with excellent employees

megan m.  |  Overall Experience 
Clasificación:
5.0

Very courteous and very good customer service

megan m. | Reservación
Clasificación:
1.0

The worst experience that I've ever had with a business, EVER!!!!!!!!!!!!!!!!!!. I am very disappointed with Uhaul.

Tselane G.  |  Overall Experience 
Clasificación:
2.0

Some of the staff were unprofessional...

Bobby T.  |  Overall Experience 
Clasificación:
4.0

The management team was the best at customer service

Sonia D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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