The staff member who served me when I picked up the truck was incredibly snarky and rude. However, when I returned the truck, the young man who helped me was very nice and pleasant. Unfortunately. I would not feel comfortable going back to this location again just based on my initial experience there.Jennifer B.
Customer Reviews for U-Haul Moving & Storage of Central St. Catharines
St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Process was smooth and easy. Place could be cleaned up a bit.Laura J.
El cliente no dejó un comentario.Manfred G.
El cliente no dejó un comentario.William D. | Overall Experience
We dealt with Brendan or Brandon not sure what his name was and Jenna. Jenna was wonderful as always. She is always very friendly, helpful, personable and just a fantastic person to deal with - knows her job inside and out. Brenden or Brandon or whatever his name is spoke very quietly and was hard to hear and most of what he said was illegible. Myself and the customer before me both commented to him about it. He was very very very very slow. To the point that what should have taken 5 minutes took 20 minutes. I had pre-checked in but he couldn't see that until pointed it out to him. He wanted to do it all over again and I did not have time for that which was why I did the pre check in. Omg it was just a terrible experience with him and when I explained to him that I had pre checked in I got total attitude which I called him out which started more attitudeSandra B.
The staff where very helpful !!Carol R. | First Impressions
El cliente no dejó un comentario.Nicholas S.
The service was excellent. The only thing I believe needs improvement is the automated phone system. I was a few minutes late returning the van, and when I attempted to call the automated system told me the wait time was 30 minutes. I called back and pressed 0 and got someone right away. Overall great.Owen F.
The service was excellent at this location !! No improvement needed !!Carol R.
Jason was a huge help. Very professional and customer service oriented. ¡Gracias!Anna C.
We had to reschedule pick up and this was handled easily and clearly. We picked them up the next day and all items were ready. The items were returned and the associate was quick in handling the return and checking the items. The ambiance and layout and location of the store are highly recommended for the best service.Ramachandran S.
El cliente no dejó un comentario.Robert M.
Haven't rented in quite some time. Extremely disappointed that they force you to keep a dolly and blankets strapped inside the truck box, making that area unusable (if you didn't need to use it). Otherwise, everything else was fine regarding the process.Robert P.
El cliente no dejó un comentario.SHIRLEY P. | First Impressions
El cliente no dejó un comentario.Mary-Rose J. | Overall Experience
Apparently, my unit was not well sealed. I had water damage to my bed rails and a couple of toolboxes were filled with water. Your rates are also a little higher than other places.John V. | Overall Experience
Alyssa, Nathan and Brandon were my experience with Uhaul storage. Brandon and Nathan made it somewhat fun with their professional way and yet fun signing up and filling out all the boring form. I appreciate Alyssa sign me out and carrying out that process professionally and kind to listen and smile very polite and sweet. I can imagine their day of customers and appreciate how I was treated like I was the only one. Thanks very muchcynthia h. | Overall Experience
The Manager of this location was ignoring customers and talking loudly to a friend while 3 people waited in line for nearly 15 minutes to be served. I had to go over and interrupt her to bring this obvious thing to her attention. It seemed especially inappropriate because she was loudly exclaiming how she was a manager there for 20 years and on and on. She acted surprised when I politely interrupted her which I thought was ironic because she was literally talking about how "nothing gets past her". It would be nice to have staff promptly serve customers and if the Manager of the branch would lead by example. The gentleman in front of me was very frustrated. Thanks.Cathryn H.
Thank You Great Place to storeWARREN J. | Overall Experience
Took to long to return the van, not enough employees I guessMark E.
El cliente no dejó un comentario.VANESSA S. | Overall Experience
El cliente no dejó un comentario.Lauren S.
El cliente no dejó un comentario.Jeff D.
El cliente no dejó un comentario.ILYAS A.
El cliente no dejó un comentario.Darn W.
El cliente no dejó un comentario.igor S.
El cliente no dejó un comentario.Dalton C.
No improvements needed!Matthew H.
El cliente no dejó un comentario.JAMES A.
El cliente no dejó un comentario.Ashley K.
El cliente no dejó un comentario.Martin W.
El cliente no dejó un comentario.Darryl L.
Good customer serviceBeth L.
El cliente no dejó un comentario.Bruce C.
El cliente no dejó un comentario.Farheen M.
El cliente no dejó un comentario.TRACEY D.
Was all good. ThanksMarlene L.
El cliente no dejó un comentario.Derek E.
We rented one of the smaller trucks and faild to inform us there was no third seat so we had to upgrade at an extra cost. When i questioned what im going to do with my second son wellnyou can get the bigger truck we didnt need but we have toncharge you an extra fee. The first girl told us they never had them then the second girl working the desk told us the company removed them. The staff could not even be bothered to show us to the truck. The truck looked like it had been sitting for a while. The staff didn't compleat a pre trip or even a wipe down of the truck. After we got under way after having our time wasted waiting for the staff to do there pre trip that was never completed we found the cab of the truck was full of ants in the cab and in the back of the truck. My two sons and I spent a portion of the trip having ants falling on us and getting bit. We had to stop at a friend's to get a leaf blower to Clear out the truck from the ants. The cab had a funny smell to it and we had to find a spot to put the cardbord window rent me sign. And the coffee spils and sticky stuff in the cup holder. We told the girl about the mechanical problems and she seemed to not even care. Every time we hit the brakes it had a hard pull to the left and the transmission had a hard clunk. I have used uhaul several times before but this will be the last time I use this store what a joke.Jason U.
Keep up the excellent work.Paul W.
El cliente no dejó un comentario.nick K.
El cliente no dejó un comentario.Gabe D.
For the second time the amount of gas in the tank was not the same as I was told it would be, this is very wrong especially with the price of gas today. Please be more accurate.Manfred G.
El cliente no dejó un comentario.Liana B.
El cliente no dejó un comentario.darren L.
Both on pickup and drop off the service was friendly, helpful,and organized. The lady who booked me in went well above expectations to find me a truck. Only wish i have is that the rental plastic nesting boxes i rented would have also been available to purchase. Maybe one day they will be. Thank you for the great experience.michael A.
El cliente no dejó un comentario.GREG H.
El cliente no dejó un comentario.Sali R.
Nothing.. love the people who work at this location. Always polite and willing to help you. Vine Street. st.catherines. Ontario highly recommended...Laura B.
Check in/pick up could be faster. We were the only ones there and it took a lot longer than expected.Peter G.
El cliente no dejó un comentario.Johnathon F.
I will say the staff are very nice and friendly.. I will recommend this location to others. Sincerely ThelmaMochThelma M.
El cliente no dejó un comentario.Doug A.
El cliente no dejó un comentario.Nelson T.
The wheel was dirty and the gas meter wasn't accurate adjusted in the contract and I forced to add above to fit the contact setup.Mostafa N.
El cliente no dejó un comentario.Joseph P.
El cliente no dejó un comentario.Tom L.
El cliente no dejó un comentario.Al V.
i brought a truck back with more than half a tank of gas which I was ok with . I forget there was an empty skid in the truck which could of easily been disposed of but the gentleman charged me a fee of $20. I said to him the gas for the skid and were even and he didn't budge !!! Great service ... NOT !!!Claudio L.
El cliente no dejó un comentario.kerenna G.
Continue with your friendly knowledgeable serviceAnnMarie P.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Robert N.
The smell of urine in the driver's cab was overwhelming. Equipment demand was high, yet one vehicle emphasized drive for revenue over perception of future rental considerations.Demitrios K.
This is a well managed uhaul location.Christopher F.
El cliente no dejó un comentario.Karey Y.
El cliente no dejó un comentario.Michelle K.
El cliente no dejó un comentario.SCOTT S.
I booked to pick up at another location but apparently they don't handle anything larger than a van, yet the online reservation appeared to have been successful. Had to track down where my reserved vehicle was. An email said a rep would contact me by April 16 to confirm the reservation. That didn't happen. If it had, I would have been aware of the reservation issue.Bonita M.
El cliente no dejó un comentario.UMBERTO T.
Please fix dolly that was broken the. Support. Bar. Needed to be. FixedAngela S.
great location but a teensy bit tricky to navigate throughPaolo L.
El cliente no dejó un comentario.Manfred G.
El cliente no dejó un comentario.Surajeet C.
El cliente no dejó un comentario.Pat M.
Wasn't worth the cost though, turned out to be the most expensive uhaul rental I have ever had. Gas and the rental was so much in the end for a small trip.Roderick H.
Very strange behaviour by the employee who checked us in. Welland Ave location is far more professional.John Paul D.
El cliente no dejó un comentario.Dave B.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Christian R.
Staff was great. Unfortunately, there was saw dust through my rental.Vincent B.
El cliente no dejó un comentario.Sara F.
El cliente no dejó un comentario.Brody W.
El cliente no dejó un comentario.BARRY K.
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.Piotr S.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.Nicole M. | Online Move In
El cliente no dejó un comentario.Victoria N.
El cliente no dejó un comentario.Bailee M. | Online Move In
Nothing! The lady was a Great help to me!kelly H.
The woman who helped me was amazing. She was also there when I returned my rental, and helped me AFTER she clocked out as I was waiting for assistance. I will always choose this location over any other in the area as even when things get mixed up, as they sometimes do, they consistently go above and beyond to make sure things are corrected so that I am not inconvenienced.Wendy H.
Siren going off while loading in.Upon arrival curious person observing my arrival and watching U-Haul van. Unknown person creeping the storage area.Edward W. | First Impressions
Only downfall was I pre-ordered a utility dolly and there wasn't one available. I was told each truck comes with one but another customer didn't return it, and they didn't have a spare. Made the move a bit more difficult. Otherwise good.Jessica F.
El cliente no dejó un comentario.Shannon G.
El cliente no dejó un comentario.Kimberly P. | Overall Experience
Some employees are poorly trained. U-Haul charged me a service fee for return after hours that I was not explained by the employee (although it is written in the contract). After talking to a senior emploee at the location (perhaps the manager) I got a refund for the service fee.Nilson M.
I rent their trucks at least twice a month (I'm a stager) and things have always gone smoothly.VASILIKI R.
Lower the cost per km. lol 😄Brian S.
Supper clean and safety systems are greatNanthavong H. | First Impressions
In previous years, U-Haul trucks were always picked up with full gas tanks and all your had to do was fill up just before you returned the truck. It took the guess work out of how much gas to put in. Can you go back to that more user friendly option?gloria B.
The building is fine. I am satisfied with the service the people as this location gives you. Thank you. DManDarin M.
El cliente no dejó un comentario.April O. | Overall Experience
El cliente no dejó un comentario.Kelly C. | Overall Experience
You need to end the rental the date we leave and not make one pay extra to exact day of month when came in. I gave you guys $4000. I've rented at other storage places and they allow you to pay for what you use. Won't use Uhaul againJIM S. | Overall Experience
El cliente no dejó un comentario.Perry A.
El cliente no dejó un comentario.Steve L. | Overall Experience
I rented a 10 foot truck, dolly, (I thought the appliance one), 6 moving blankets, and 2 boxes. I picked up the truck at scheduled time then had to drive to another location to get the other supplies. The truck was 1/2 full of gas. I filled it at rental locaton before leaving there. I left more gas in it when finished than I started with. No credit however. Wipers didn't work. Almost got stuck in virtually no snow. Needed to rent another dolly at Vine St location. They couldn't exchange one dolly for the other. Had two dollies to move 1 item. Didn't get on the road until 11:115. Lucky to get back on time. Drop 1 dolly at Vine St. rest at St. Paul St. location. Horrible experience.Kevin B.
I was sent to the vine St location after picking up a 20 foot truck only because the engine light was on and it needed to be diagnosed. after a half hour delay I was told the truck was unrentable. the manager brought the truck somewhere to be repaired while I waited in the showroom for 4.5 hours only to be asked by an employee of Uhaul..."have you heard anything". I was very patient up to that point, when I stated it was their job to tell me what the hell was going on and I needed a truck to move 2200 kms. Eventually I was told if I could get to Hamilton there was a truck there I could rent. At that point I had 4 people waiting at my sons house to help load a house we had to empty in 36 hours to accommodate the new owners. So I called my son who lived 45 minutes away to come get me and bring me to Hamilton to pick up said truck. I then went back to Vine St Uhaul to pick up the 6 x 12 trailer I also requested. Only to point out to the young man who was hooking up the trailer that there was a bearing cap missing and the running lights were not working. Back in to the building we go only to be met with blank stares when the powers that be were told about the issues. Now, at this point I am over 9 hours late and have had enough. I simply left and stopped at princess auto bought a bearing cap and grease with my own money and fixed the issue in the parking lot. The lights I ignored since the brake and signal lights were working. With any luck i will never have to use another U haul again!ALLAN G.
When dealing with the staff they were not knowledgeable about the storage facility. The maintenance guy had no idea where the storage units were... We explained our machines and such and they scheduled us on the second floor which wouodnt work and had to reschedule us on the first floor. They directed us to the wrong side of the building and we had to make our way to the other side. It was like dealing with people who didnt even work there...Adam H.
Very helpful staff, secure building, clean and quiet.Valeri S. | Overall Experience
The truck was clean and fresh smelling. The service was GREAT ! The added expenses were a little much though. The truck was hard on gas...$40. for 35 mi...???? Other than that it was a great experience. Thank-you. L. Traceylarry T.
El cliente no dejó un comentario.Kevin R.
the girl treated us like we had done something wrong, all in the attitude, there is one way to ask your questions nicely and not demeaning and then there is what we got!Heidi C.
El cliente no dejó un comentario.bryan m. | First Impressions
Great customer service. Very pleasant to deal with. I would always recommend them for anyone looking for their services. Thank you for a great experienceAndrew V. | First Impressions
Your equipment needs to get fixed for the 2 months that I was there the bays door are out of service when I specifically got my unit close to them as I have a bad leg !! Used it to move my stuff in and when I have to come back a few time it wasn't working and not working the day I left !!! There is a very bad odor when you go into the hallway from entrance almost like a dead rodent smell as it's a smell one doesn't forget!! I had issues with my swipe card when I register for a second unit when I was paying the mover by the hour I had to walk back in forth instead of uhal workers doing their job !!! Only when I got mad and said I can't keep walking back in forth with my bad leg a uhal worker came out and than finally did something about it !!! So for a half hour I had to deal with that issue !! I was not impressed at all with my experience with uhal !!! You would 1 star for the young lady manger that's it !!debra b. | Overall Experience
El cliente no dejó un comentario.JOHN P.
Keep doing what you're doing,and you'll have the customers always!FITZGERALDE B.
Staff was very good and helpful.Thelma M. | First Impressions
I increased the rating to average because of the excellent service I received from the girl at the service desk. She took great care of me and was empathetic to my experience. She is a good natured person trying her best to make people happy, you can tell that's just her personality. She gets more than 5 stars! If not for her this would be a poor rating. The email package I received for the access was insufficient. The storage area is huge, and a maze. If you have never been there before you are lost! No appropriate map or location of my storage unit was available. The online link to the map sucks. It opens half the time and when it does it's impossible to navigate on a mobile device.William S. | Online Move In
Storage to farJustin S. | First Impressions
Truck was very dirty, could hardly see out of the windshield from someone wiping it down poorly on the inside, drivers seatbelt buckle was broken and didnt stay buckled upon pulling on it. Was told "were closed now so I cant help you" when I mentioned the seatbelt issue. Online prices dont match up to the bill. Even after your equipment return check in. Still different charge got charged more...jacob H.
Good to have inside facilities but your customer staff have zero skills.Maureen R. | Overall Experience
The self service wasn't working. I provided the requested information and after waiting a length time, then not calling the alternate contact, i went inside to try and sort out. The agent seemed clueless as to why I was there and repeated that i needed to provide more i info. It was only after I paid it to him I don't have the additional information is there anything that he can actually do to help but he said oh well I can do it for you. We every through the entire process once and c it it didn't work so hard to do it all again. Once in the vehicle and doing the check, there was a message related to insurance to go back inside. Went inside and they didn't understand and told me not to complete the check off the vehicle and just go anyways. 40 min later I finally can leave, and that counts towards my 4 hours. Bringing it back, I should have been able to just leave it, but there was a message in their system that I had filed a damage claim and they needed me to go inside. So I went inside, again a lot of computer, they weren't sure what was happening so I had to go back to the vehicle with them to finish the check in. So I went back to the vehicle and then again they couldn't finish it so we had to go back inside to complete the transaction. The process was long and drawn out both picking up and return the vehicle. They did not seem to be anyp sincere empathy for the inconvenience. They just shook shake it off to being problems with their systems and no effort would be taken to report an or fix the problem. No apologies. Will never use Uhaul again. Too much of an aggravation.Victoria L.
They are the best 😉Nicole V. | First Impressions
El cliente no dejó un comentario.Kirsten B. | Overall Experience
El cliente no dejó un comentario.Jaskarn S. | Online Move In
Elevator access or lack of, is terrible! (The hours of elevator service)Nicole A. | First Impressions
El cliente no dejó un comentario.Elizabeth C. | First Impressions
The representative who processed my storage application was very friendly, very helpful, very knowledgeable. She explained everything clearly, and accommodated me as well as possible in providing an easily accessible unit, as I have a bit of trouble walking distances. I left the facility feeling good about the whole experience of signing up.she's a definite asset to your companyRoel H. | First Impressions
El cliente no dejó un comentario.Philip o. | First Impressions
El cliente no dejó un comentario.Katherine C. | Overall Experience
El cliente no dejó un comentario.VANESSA S. | First Impressions
El cliente no dejó un comentario.Lisa L. | Overall Experience
El cliente no dejó un comentario.jOSIAH L. | First Impressions
The staff were great and extremely helpful. We would certainly use this facility again should the need arise. I would also recommend it to others.VERONICA M. | Overall Experience
This is actually our second unit as we are planning to move out of the province. We already referred my brother and sister-in-law and they also got a unit for the same purpose. While obtaining the second unit the staff was super friendly super helpful and went way above and beyond. I wish I could remember the two ladies names that helped us but either way incredible service. Gracias.April O. | First Impressions
El cliente no dejó un comentario.Jose P. | Overall Experience
The ladies are very helpful and pleasant.John K. | Overall Experience
El cliente no dejó un comentario.Sheri K. | Overall Experience
Very easy to check in online, Simple process, fast.Laurie B. | Online Move In
El cliente no dejó un comentario.Toronto Pallet solutions c. | Overall Experience
El cliente no dejó un comentario.Khealia H. | First Impressions
I would recommend u-haul for sure. I have always experienced great service. Im not saying this to sound good. Im saying it because uhaul is the place to go. I can say this,often imitated but never duplicated. All around great place to deal with for your storage and moving needs. They take stress out of moving.Gerald G. | First Impressions
El cliente no dejó un comentario.Maira K. | Overall Experience
El cliente no dejó un comentario.denise m. | Overall Experience
What a great experience with the folks and the facilities at this U-Haul. Particularly welcome during a stressful moving time. They will certainly have my future business. MJ and her staff were incredibly professional and nice to interact with.Lorrie R. | Overall Experience
Was surprised to see a lick and note on my storage saying I was behind in payments I was not and I checked out 6 days early in fact Otherwise great experienceSandro P. | Overall Experience
The Uhaul storage facility was fine and convenient. The problem is the one of the two sisters you have working at front desk. The fat girl is manipulative and dishonest. She is not the right person for that job. I can see she's just pretending to like people to get the day done with for a paycheck. She is a liar and I would not recommend uhaul just because of her. I dont know her name and I don't care to. If i had to use uhaul services as a last option i would let someoneelse do it for me. Just so I dont have to see her lying and conniving face!!! Thankyou to everyone else!! You've been a great help!!Jemie F. | Overall Experience
Very disappointed with the information when booking our storage unit and truck. Rep 1st neglected to book the truck. I had to call and speaj w/different locations, who eventually accommodated me. 2nd, when picking up the truck and confirming storage unit. same rep went over quickly the directions to the storage until upon return. Didn't give me the step by step sheet for after hours. 3rd at time of dropping of storage contents couldn't get into storage facility. Called the after hours # and the rep said we had to wait until the location was open the next day, instead of giving me instructions to get into the storage facility, wasting our time, driving the truck home, which cost more. The next day location wouldn't cover the cost of the extra mileage and in process of disputing extra monies paid. I would not recommend this location and the rep who initially serviced us needs better communications skills/trainingNancy K. | First Impressions
El cliente no dejó un comentario.Harry P. | First Impressions
El cliente no dejó un comentario.Troy D. | Overall Experience
El cliente no dejó un comentario.LLyana F. | Overall Experience
Day one I asked for the manager to contact me, and waited 22 days for them. Finally moved out and got a storage unit with the competition. The first 10 days of my rental, my unit couldn't be secured properly due to poor unit upkeep. Called Uhaul customer service multiple times, all they did was refer me to speak to the location manager.Aaron H. | Overall Experience
El cliente no dejó un comentario.Karima H. | First Impressions
El cliente no dejó un comentario.Katie H. | First Impressions
El cliente no dejó un comentario.adam o. | Overall Experience
El cliente no dejó un comentario.Dawn B. | Overall Experience
El cliente no dejó un comentario.Myriam T. | Online Move In
During my initial sign in of my storage unit, I asked about my lock for the unit. The counter agent advised that I did not have a lock. I was confused because I was under the impression that my unit came with a lock. So, I purchased a lock but when I opened my unit, a lock was in the unit! I went back to the counter, and the agent says "Oh sorry, it's not on your invoice so that's your lock now!" She would not refund me for the lock. Uhual, if a lock is included in the unit, it should be indicated on the invoice, whether it is free or paid for. When I went to return the truck rental on Welland Ave, the Gentleman there called to straighten it out, yet he advised for me to go back to Vine St because it is part of their inventory. He says "Well, you need to go return the lock to Vine Street, even if it's complimentary because you purchased a new lock". Why would I return a lock that came with my unit? Just to give it back to Uhaul for them to sell? Completely unorganized and I should have been refunded for the cost of the lock.Janey L. | First Impressions
Excellent facility- particularly liked the "drive-in and park" feature (for cars or trucks) in my assigned storage building . Very helpful during inclement weather!Diane N. | Overall Experience
El cliente no dejó un comentario.Linda K. | Overall Experience
El cliente no dejó un comentario.bonnie s. | Overall Experience
El cliente no dejó un comentario.Irene S. | Overall Experience
The one girl was busy, so the other girl jumped right in to help me and she was fantastic, it was easy and she gave me the map highlighted the route for me to find my unit. Thank you from SmithvilleTammy M. | First Impressions
El cliente no dejó un comentario.Allen M. | Overall Experience
El cliente no dejó un comentario.Taylor S. | Overall Experience
Staff very helpful and courteousjose manuel m. | First Impressions
El cliente no dejó un comentario.Silverio V. | Overall Experience
El cliente no dejó un comentario.David E. | Overall Experience
Ill be back agaainKenny V. | Overall Experience
El cliente no dejó un comentario.Solaris G. | Overall Experience
El cliente no dejó un comentario.George L. | First Impressions
I was actually really disappointed with everything I experienced yesterday. The doors of the unit I was given don't close properly so anyone walking by can not only see into my unit but put their whole arm through the crack in the door. That's not private or secure. I asked the staff to put in a service request to fix it and hopefully that happens quickly because my plans to move anything in there are delayed until it does. The biggest concern anyone has about using storage lockers is security. You can't afford to neglect that, ever. I got the other items I ordered with my unit, those items were in good shape. I have no complaints about those items I received. But I do have complaints about the way the facility is maintained. I had to wheel this cart over rough terrain in the broken parking lot, then over grass, then through another area of broken pavement, fighting to keep the cart from tipping over and all my stuff falling on the wet ground. There's a homeless camp right at the side entrance and while I empathize with their situation, the idea of going there at night makes me feel really uncomfortable. There's no staff in the warehouse and no direct line to reach them in the store if you have questions. Also, the unit I got had a rat trap in it which made me feel like I need to use plastic storage containers over cardboard. There was nothing else in it but nothing in the storage warehouse is clean. The floors need to be redone, there's tripping hazards everywhere. The units are dimly lit and There's no where you can run an Extension cord so you can see what you're doing in your unit without leaving the door open to let hallway light in. Again, not very private or secure. The bathrooms were clean atleast. I spoke to the staff about my issue with the door and atleast they offered to refund my payment for the month until my door can be replaced with something that's actually secure. I left there feeling like the people in charge of running this facility just simply don't care about the customer experience. I don't mean the staff on the store, I mean the people who make choices about grounds maintenence, property standards and customer safety.shannon v. | First Impressions
Need better and clear signage re access to entrance, elevator and code requirementsAllen M. | First Impressions
I had my belongings stored there for 11 months. - When I arrived to move in, the unit which I had reserved had been given to someoe else. I ended up having to store my things in two separate lockers. My insurance had been applied to only one of them and I had to purchase a second lock. - At the beginning of this period, there were several mistakes made on my bill. I had to call to discuss these mistakes numerous times. The phone hold time was very long and each time I invariably ended up speaking to someone in Arizona. Each time I was told that I had to speak to directly to someone at the location. The locaton is filthy. - There is debris falling from the ceiling. My belongings were covered with tiny pebbles of something. When I was moving out, it was impossible to keep this debris out of my eyes. It is a very old building. I do not know what that material was but it could very well have been a poisonous subsance which was used in construction many years ago. - The floor inside my units was not level. It was impossible to safely stack boxes. The rows of boxes toppled down because there wss no level ground. - The floor inside my units were rough, dusty, and full of pot holes. Furniture and other items were damaged due to this. Some things are too heavy to lift. They must be pushed. It was impossible to move anything around without it catching on a pothole. I had to try to lift heavy items to get them dislodged from the pot holes. - The freight elevator system is the worst I have ever experienced. When I described it to a woman at the call centre in Arizona, she couldn't believe it. A person who is moving without assistance has to send items down, then run downstairs to catch it at the bottom. - There is no loading dock. Most places have a loading dock so that heavy furniture can be transfered to a truck without having to pick it up from the ground. This is very bad for human backs and can cause much damage. Both storage companies which I have used in the past not only had loading docks but they had covered/interior loading docks to protect against rain and snow. Here, your stuff goes down the elevator and straight into the rain. I have used two other public storage places in the past and I have never seen/experienced anything this bad. U-haul storage, although being the worst I have ever known was also the most expensive. Furthermore, other companies refund any unused portion of rental payment. They prorate the final bill. The people who work there were, although not knowledgeable, very pleasant and helped to the best of their ability.Iwonka J. | Overall Experience
El cliente no dejó un comentario.James W. | Online Move In
El cliente no dejó un comentario.Denise M. | Overall Experience
El cliente no dejó un comentario.Silverio V. | First Impressions
El cliente no dejó un comentario.Dianne G. | Overall Experience
Prompt service, cheerful and capable staffDavid E. | First Impressions
El cliente no dejó un comentario.Jay R. | Overall Experience
El cliente no dejó un comentario.DAVID H. | Overall Experience
El cliente no dejó un comentario.Catherine G. | Overall Experience
El cliente no dejó un comentario.Nicole B. | Overall Experience
I conducted a long-distance move U-Haul had all the right products and services to make it a smooth transitionEd H. | Overall Experience
The paper maps are silly and not help. What would be helpful is signage posted in the hallway to help direct people to the unitsAlexandria B. | Overall Experience
El cliente no dejó un comentario.Ron L. | First Impressions
El cliente no dejó un comentario.Jason K. | Overall Experience
El cliente no dejó un comentario.Alessandra F. | Overall Experience
Not a happy customer I was told it was $129.00 a month for a ground floor unit 10/10 When I got there yesterday I was told that was for a unit on the second floor I needed a ground floor unit I had no choice to agree as I had no other place to put my stuffKELLY N. | First Impressions
El cliente no dejó un comentario.adam o. | First Impressions
El cliente no dejó un comentario.tim m. | Overall Experience
El cliente no dejó un comentario.Zehao W. | Overall Experience
El cliente no dejó un comentario.Catherine G. | First Impressions
N/A all goodLiangYu L. | First Impressions
Only reason I'm not giving 5 stars is because they do not prorate the rent. I spent 166$ for 4 days of storage. Being incredibly financially strained, this really hurt my ability to afford basic living expenses.Lynn R. | Overall Experience
The only issue I had was having to have the swipe card reprogrammed several times to access after hours.Sonia M. | Overall Experience
El cliente no dejó un comentario.Julia M. | Overall Experience
El cliente no dejó un comentario.Kara M. | First Impressions
El cliente no dejó un comentario.JOSEPH A. | First Impressions
El cliente no dejó un comentario.Henry M. | Overall Experience
El cliente no dejó un comentario.Jorge F. | First Impressions
El cliente no dejó un comentario.Thomas E. | Overall Experience
El cliente no dejó un comentario.REGINA U. | Overall Experience
El cliente no dejó un comentario.Sarah F. | Overall Experience
El cliente no dejó un comentario.Andrew B. | First Impressions
El cliente no dejó un comentario.SANDY M. | Overall Experience
The ladies at this facility were fantastic. The ones on Welland Avenue here in St. Catharines could take a lesson from them. Head office was very helpful as well.VICTORIA V. | First Impressions
El cliente no dejó un comentario.Jacques A. | Overall Experience
El cliente no dejó un comentario.Glenn B. | Overall Experience
The code didn't work, and the desk clerk told me to just go there and the instructions for moving in should be in an email on my phone. While there were instructions, they weren't clear and didn't provide the correct way to enter the building with a code. We had to have a random dude let us into the facility. There were very few carts. No instructions on the elevator on how to use it. Since there was only one elevator, others in the unit unpacked all of their belongings in front of the elevator and left it full and unoccupied so others could not use it. The stairs were steep and narrow and I nearly fell down them several times. The driveway to the back entrance where the elevator was located was so bad I was scared to drive down in for fear of ruining my vehicle.Megan W. | Online Move In
El cliente no dejó un comentario.DAVID H. | First Impressions
Reserved a locker size well in advance of possession date and when I arrived that size was not available had to go up a size which cost me more.JAMESA A. | First Impressions
Great services. My only issue was my car got locked inside the storage loading area and couldn't get back as I wasn't given any card and the office was closed.Anaysha Q. | First Impressions
El cliente no dejó un comentario.Sarah P. | First Impressions
El cliente no dejó un comentario.Charlene N. | First Impressions
El cliente no dejó un comentario.Whitney A. | Overall Experience
El cliente no dejó un comentario.Allan B. | Overall Experience