Customer Reviews for U-Haul Moving & Storage of Central St. Catharines

2,455 reviews

72 Vine St S   St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

(905) 641-0815

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(905) 641-0815

72 Vine St S
St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Melih G. 
Rating:
1.0

Very disappointed with the information when booking our storage unit and truck. Rep 1st neglected to book the truck. I had to call and speaj w/different locations, who eventually accommodated me. 2nd, when picking up the truck and confirming storage unit. same rep went over quickly the directions to the storage until upon return. Didn't give me the step by step sheet for after hours. 3rd at time of dropping of storage contents couldn't get into storage facility. Called the after hours # and the rep said we had to wait until the location was open the next day, instead of giving me instructions to get into the storage facility, wasting our time, driving the truck home, which cost more. The next day location wouldn't cover the cost of the extra mileage and in process of disputing extra monies paid. I would not recommend this location and the rep who initially serviced us needs better communications skills/training

Nancy K.  |  First Impressions 
Rating:
2.0

I WILL TELL PEOPLE TO GO TO WELLAND AVE BEFORE VINE ST. IF "CHERYL GREEN" IS WORKING AS HER ATTITUDE IS TERRIBLE. PROBLEM WAS I PAID FOR 2 DAYS OF RENTAL BECAUSE THE VINE ST. ATTENDANT WHO WAS RUDE AND PRE OCCUPIED (CHERYL GREEN) WITH THE PREVIOUS RENTALSAID SHE NEVER SAW ME YET SAID EXCUSE ME TO GET BUY ME AND THEN AFTER THE CUSTOMER SHE WAS DEALING WITH WAS DONE TENDED TO IGNORE ME AND SAID SHE DID NOT SEE ME THERE. 15 MINUTES EXTRA IN WAITING BECAUSE I WAS TOLD I DIDN'T SEE YOU AND THE OTHER CUSTOMER HAD A $200.00 DOLLAR ORDER YOU KNOW. WELL I HAVE BEEN USING U-HAUL FOR YEARS BUT THIS WAS MY WORST EXPERIENCE TO DATE. AND BEING CHARGED FOR 2 DAYS ON A ONE DAY RENTAL IS NOT RIGHT. SHE SAID DIDN'T SEE ME BUT SAID EXCUSE ME TO GET BUY ME ... WHAT AM I MISSING AND THEN GAVE ME ALL KINDS OF ATTIDUTE WHEN I CALL HER ON HER PERFORMANCE. WRONG ATTIDUTE FOR HER TO HAVE WITH A CUSTOMER. I HAVE WORKED WITH THE PUBLIC LOTS ENOUGH TO KNOW WHAT IS NOT ACCEPTABLE AND THEN BACK PEDAL WITH CRAP TO TRY TO GET ME OUT OF THE OFFICE AND HAVE SOMEONE ELSE DO THE TRAILER HOOK UP. BAD ATTITUDE CHERYL MEANS A BAD REVIEW AND HOPE SOMEONE IN MANAGEMENT TAKES NOTICE AND NOT JUST LIP SERVICE ON YOUR OPINION MATTERS TO US.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Yuanyang L. 
Rating:
4.0

Customer did not leave a comment.

Harry P.  |  First Impressions 
Rating:
3.0

So expensive , much more than estimated .

Derrell N. 
Rating:
5.0

Very good customer relationship and a company that has the necessary equipment that a person needs .

JOHN K. 
Rating:
1.0

It took me 1hr and 10 minutes to rent a trailer. The employee first rented me a trailer that wasn't even on site. Then he wanted to charge me double for the second one because it was a one way trailer. Then i told him I would bring it back he had to cancell and invoice me again for a 3rd time also he must have scanned my licence 20 times because it would work. Totally terrible service, never again will I go to Vine st location.

Paul C. 
Rating:
1.0

The counter staff member, Jenna, was unprofessional, rude and lacking of basic customer service skills. I will not be recommending, nor returning to this location.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

KARINAELIZABETH P. 
Rating:
5.0

Customer did not leave a comment.

BARRY G. 
Rating:
4.0

Sign said to stay in rental until someone comes out to check you in. I finally went inside to get help with returning vehicle.

Bryon S. 
Rating:
5.0

Customer did not leave a comment.

Sunil K. 
Rating:
5.0

Customer did not leave a comment.

Luke E. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER T. 
Rating:
5.0

Excellent staff; they were professional and very helpful and over just pleasant despite having a power outage and dealing with extra issues that brings.

Elizabeth T. 
Rating:
4.0

Customer did not leave a comment.

Henry K. 
Rating:
4.0

Customer did not leave a comment.

Troy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LLyana F.  |  Overall Experience 
Rating:
1.0

Day one I asked for the manager to contact me, and waited 22 days for them. Finally moved out and got a storage unit with the competition. The first 10 days of my rental, my unit couldn't be secured properly due to poor unit upkeep. Called Uhaul customer service multiple times, all they did was refer me to speak to the location manager.

Aaron H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Ann M. 
Rating:
5.0

Customer did not leave a comment.

Karima H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc R. 
Rating:
3.0

I reserved a 26' truck that was guaranteed for the day I needed. 2 days before I was told I couldn't get that truck and was offered a 20' instead and that had to be picked up 20 minutes away. I was charged for the 26' truck and givin a $50 discount because the truck I had reserved wasn't available. Why am I able to reserve a truck that is guaranteed to be there when I need it only to have someone call 2 days before I'm moving out of town to say it's not available anymore. I didn't need that extra stress and won't be renting from uhaul again.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

adam o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myriam T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Henry K. 
Rating:
1.0

During my initial sign in of my storage unit, I asked about my lock for the unit. The counter agent advised that I did not have a lock. I was confused because I was under the impression that my unit came with a lock. So, I purchased a lock but when I opened my unit, a lock was in the unit! I went back to the counter, and the agent says "Oh sorry, it's not on your invoice so that's your lock now!" She would not refund me for the lock. Uhual, if a lock is included in the unit, it should be indicated on the invoice, whether it is free or paid for. When I went to return the truck rental on Welland Ave, the Gentleman there called to straighten it out, yet he advised for me to go back to Vine St because it is part of their inventory. He says "Well, you need to go return the lock to Vine Street, even if it's complimentary because you purchased a new lock". Why would I return a lock that came with my unit? Just to give it back to Uhaul for them to sell? Completely unorganized and I should have been refunded for the cost of the lock.

Janey L.  |  First Impressions 
Rating:
5.0

I was helped by both Jenna and Bonnie, and couldn't be happier with my experience. Courteous, patient, and extremely knowledgeable; they helped make my uHaul experience stress-free during a stressful moving time. Thanks!

JAMIE J. 
Rating:
5.0

Staff were friendly and efficient

Roxanne B. 
Rating:
5.0

Customer did not leave a comment.

AZRA S. 
Rating:
2.0

Once again going back to understanding the needs of the customer and using some common sense. The one way trip with the truck I had was for 5 days and 1650 miles. I had originally scheduled for the truck to be returned by 10:30am on a particular day. However, when doing a long distance drive, one should expect some hiccups and delays along the way (and I am not even going to go into the Uhaul storage reservation cancellations without call or email notification). In any event, I was called at 12:30 that same day and told that the truck needed to be back as it was needed for another reservation. When I explained the situation and that we needed more time (because of Uhaul itself, not the trip) and were fine to pay the extra day/charges, I received a cold response from the person on the phone and told the truck had to be back the same day. I'm sorry, but can you not source another 26' truck from another location instead of relying on one truck when there were clearly many at this location. In any event, the experience left me a little sour (especially after receiving a less than adequate truck for a long distance move). It should be noted that I ended up getting storage at another company location (not Uhaul), and returned returned the truck on the same day it was supposed to be back (albeit late) and incurred the extra charges as expected, and in time for you to rent it out to someone else the next day. I did my part, no thanks to uhaul for adding the additional pressure/stress and a less than palatable customer experience at this location. I am definitely going to think twice about using Uhaul for a long distance move again, and especially using this location as a drop off point.

Peter L. 
Rating:
5.0

Excellent facility- particularly liked the "drive-in and park" feature (for cars or trucks) in my assigned storage building . Very helpful during inclement weather!

Diane N.  |  Overall Experience 
Rating:
5.0

The people were very nice and respectful but my issue is my vehicle must not of been inspected prior because the steering was on a 45 degree angle to drive straight and over 70km the shaking in the steering wheel was severe just like when tires are not balanced and I'm a mechanic and I would never let a vehicle leave like that unsafe especially when on highway for 4 hours and when I called customer service I was offered no help at all was told to call road side and was hung up on

RAMSEN O. 
Rating:
5.0

Customer did not leave a comment.

Linda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bonnie s.  |  Overall Experience 
Rating:
1.0

Terrible customer service they charge me for alost of a key for over $ 300 wish was just incredible. Overall I will never go back to uhaul. Terrible experience.

RAOUL N. 
Rating:
5.0

Customer did not leave a comment.

Irene S.  |  Overall Experience 
Rating:
4.0

The one girl was busy, so the other girl jumped right in to help me and she was fantastic, it was easy and she gave me the map highlighted the route for me to find my unit. Thank you from Smithville

Tammy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Where our unit was located these units were to exposed / unsafe. There was vacant land across from the units that were being used to dump items persons no longer wanted. While we were sprint our foods there were many across the road rummaging.

SHARON P. 
Rating:
4.0

Customer did not leave a comment.

Allen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor S.  |  Overall Experience 
Rating:
3.0

The associates at this location were excellent to deal with. This was my second rental within 3 days. Both times the computer system was horrible making it overly time consuming checking in, picking up and returning the van rental. The second Van I rented was very hard on gas causing me to assume there was something not right. Maybe a tune up? Also I did try to change the time for pickup and drop off for the first rental online but it wouldn't let me change it. All in all I had a better experience dealing with the eople at the location rather than the Computer System that U-Haul uses.

Sylvia H. 
Rating:
4.0

I had booked the truck for 10am and I was there at 9:50am but the sales representative were doing other things. At 10:30am they finally got my truck, I asked if I get the truck until 6:30pm because of there delay and they said no that it must be returned by 6:00pm. This is not right to delay people and still charge them

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

BRENTON T. 
Rating:
5.0

Staff very helpful and courteous

jose manuel m.  |  First Impressions 
Rating:
5.0

No trailer available to take my car. Had to put extra days and kilometers on the truck. Desperate for a trailer. Stoped a t a U-Haul that had trailers they were reserved. No reservation is haunted and after a week I should have been given preference

M N. 
Rating:
3.0

Customer did not leave a comment.

Sylvia H. 
Rating:
5.0

Customer did not leave a comment.

Silverio V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
2.0

The worker was super slow and untrained too an hour to pickup trailer.

PAULJ C. 
Rating:
5.0

Customer did not leave a comment.

Elaine F. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

David E.  |  Overall Experience 
Rating:
5.0

I love 72 Vine street south location St. Catharines , Ontario, Canada. They never let me down. Great customer service. Renting another truck from there Monday.

JENNIFER R. 
Rating:
3.0

The van could be cleaned each time, it was very muddy. It would also be useful to have more than 2 check in staff on during a Saturday shift. We did the online reservation and it took us a long time to just get our keys at the counter which should have been very quick.

Katherine T. 
Rating:
5.0

Customer did not leave a comment.

Leslie Lauren T. 
Rating:
1.0

Customer did not leave a comment.

Jerrilynn H. 
Rating:
5.0

Ill be back agaain

Kenneth V.  |  Overall Experience 
Rating:
1.0

In general call centre had me down to pick up in Fort Erie and drop off at Catharines. Why would I drive 40 Kim's to pick up truck? After 1/2 hour long conversation. With vine st location gave my cc again and was assured it would be ready Monday morning at vine for pick up. Arrived at 8:30 am and reservation was not found only the Fort Erie one that said one way drop off at Catharines. After finally getting set was asked for a second person to contact for verification after giving my license and credit card AGAIN they had to verify that I was who I was. Was at the office for over half hour. So ya not too happy

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

Janet E. 
Rating:
4.0

Customer did not leave a comment.

Solaris G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SILVERIO V. 
Rating:
5.0

I was very impressed with the cost and overall experience. The after hours process was easy to understand and complete.

Dan L. 
Rating:
4.0

Customer did not leave a comment.

FLAVIANO Q. 
Rating:
3.0

The service desk employee was actually not someone I would want to interact with again. She would avoid answering simple questions directly and did not provide proper details on the cost to rent the van and instructions on what constitutes damage on the vehicle so we know what to look for during our inspection. There was no other customers in the store and we were pretty surprised with her attitude. It seemed like she do not like her job. The store itself was the best Uhaul store I have been to but our interaction with the check-in attendant was pretty bad. Check-out was great however but with another site employee!

JANINE M. 
Rating:
2.0

Communication was a issue and a big delay on being able to pick up the rental and when I I asked for a extension for 1 day the regional Manager was quite rude and unprofessional. I did ask her to send her bosses email so I can express my concerns but she never did send it.

LORNAD J. 
Rating:
4.0

Package of blankets was wet. .Wet areas on blankets. Screws on pavement when pulled up truck for trailer return. More care when cleaning out equipment to ensure no flat ties for all !

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
1.0

Customer service was atrocious upon arrival to pick up equipment the CSR agent was busy going through her personal phone and deleting photos. I spoke up after waiting a few minutes and let them know I was there to pick up my reserved trailer at previously requested time as it was my break time from work. The CSR agent Jenna replied I will be with you in a minute. After about 5 minutes she finally decided to help me. The trailer seemed to be in good condition when I received it at 11am but by about 6 pm the left side tire was low on air. I had to go to a gas station and add air 3 times during my rental period as there was a slow leak. I was to return the trailer at 1130 am however I no longer needed it so I returned it at 730 am I assumed they were open but upon arriving there open sign was not on and it looked dark. So I returned the trailer to the spot where I picked it up. Around 11 I got a call from CSR Jenna very very rudely “When are you bringing back our trailer we want it back now” I informed her that it was already returned. She just continued to be argumentative and unapologetic about the trailer being returned and that someone needed to come into the office and tell them it was returned. I asked to speak to her manger about it and was told that she was the manager. To say the least this was the worst experience ever and for the following reasons I will never rent there again 1 Poor customer service 2 Faulty and Dangerous Equipment

Gillian S. 
Rating:
2.0

I was actually really disappointed with everything I experienced yesterday. The doors of the unit I was given don't close properly so anyone walking by can not only see into my unit but put their whole arm through the crack in the door. That's not private or secure. I asked the staff to put in a service request to fix it and hopefully that happens quickly because my plans to move anything in there are delayed until it does. The biggest concern anyone has about using storage lockers is security. You can't afford to neglect that, ever. I got the other items I ordered with my unit, those items were in good shape. I have no complaints about those items I received. But I do have complaints about the way the facility is maintained. I had to wheel this cart over rough terrain in the broken parking lot, then over grass, then through another area of broken pavement, fighting to keep the cart from tipping over and all my stuff falling on the wet ground. There's a homeless camp right at the side entrance and while I empathize with their situation, the idea of going there at night makes me feel really uncomfortable. There's no staff in the warehouse and no direct line to reach them in the store if you have questions. Also, the unit I got had a rat trap in it which made me feel like I need to use plastic storage containers over cardboard. There was nothing else in it but nothing in the storage warehouse is clean. The floors need to be redone, there's tripping hazards everywhere. The units are dimly lit and There's no where you can run an Extension cord so you can see what you're doing in your unit without leaving the door open to let hallway light in. Again, not very private or secure. The bathrooms were clean atleast. I spoke to the staff about my issue with the door and atleast they offered to refund my payment for the month until my door can be replaced with something that's actually secure. I left there feeling like the people in charge of running this facility just simply don't care about the customer experience. I don't mean the staff on the store, I mean the people who make choices about grounds maintenence, property standards and customer safety.

shannon v.  |  First Impressions 
Rating:
4.0

Need better and clear signage re access to entrance, elevator and code requirements

Allen M.  |  First Impressions 
Rating:
1.0

I had my belongings stored there for 11 months. - When I arrived to move in, the unit which I had reserved had been given to someoe else. I ended up having to store my things in two separate lockers. My insurance had been applied to only one of them and I had to purchase a second lock. - At the beginning of this period, there were several mistakes made on my bill. I had to call to discuss these mistakes numerous times. The phone hold time was very long and each time I invariably ended up speaking to someone in Arizona. Each time I was told that I had to speak to directly to someone at the location. The locaton is filthy. - There is debris falling from the ceiling. My belongings were covered with tiny pebbles of something. When I was moving out, it was impossible to keep this debris out of my eyes. It is a very old building. I do not know what that material was but it could very well have been a poisonous subsance which was used in construction many years ago. - The floor inside my units was not level. It was impossible to safely stack boxes. The rows of boxes toppled down because there wss no level ground. - The floor inside my units were rough, dusty, and full of pot holes. Furniture and other items were damaged due to this. Some things are too heavy to lift. They must be pushed. It was impossible to move anything around without it catching on a pothole. I had to try to lift heavy items to get them dislodged from the pot holes. - The freight elevator system is the worst I have ever experienced. When I described it to a woman at the call centre in Arizona, she couldn't believe it. A person who is moving without assistance has to send items down, then run downstairs to catch it at the bottom. - There is no loading dock. Most places have a loading dock so that heavy furniture can be transfered to a truck without having to pick it up from the ground. This is very bad for human backs and can cause much damage. Both storage companies which I have used in the past not only had loading docks but they had covered/interior loading docks to protect against rain and snow. Here, your stuff goes down the elevator and straight into the rain. I have used two other public storage places in the past and I have never seen/experienced anything this bad. U-haul storage, although being the worst I have ever known was also the most expensive. Furthermore, other companies refund any unused portion of rental payment. They prorate the final bill. The people who work there were, although not knowledgeable, very pleasant and helped to the best of their ability.

Iwonka J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Online Move In 
Rating:
5.0

Thank you

PAULO S. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Denise M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silverio V. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Customer did not leave a comment.

Silverio V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dianne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

Stuart A. 
Rating:
5.0

/

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO N. 
Rating:
5.0

Prompt service, cheerful and capable staff

David E.  |  First Impressions 
Rating:
3.0

The car was dirty and the man who helped us with our return was crying

Katherine T. 
Rating:
4.0

Customer did not leave a comment.

Jay R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine G.  |  Overall Experience 
Rating:
4.0

It's better to just call the location and book over the phone. The on line booking is endless screens just trying to sell supplies and even movers. I ended up calling and the location was very accommodating.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  Overall Experience 
Rating:
1.0

I have always used Uhaul for my moving jobs but after yesterday I am thinking twice about them. First the woman who took all my info etc never even got up off her butt to come outside and do a walk around the vehicle. Second all the info I should of been told got me a Huge bill. Third when I brought the truck back the young man who checked me out was very rude and ignorant and cocky with me. I have NEVER paid as much as I did yesterday. It was not a good overall experience and there are other moving places for me to use.

DOLORES S. 
Rating:
5.0

I conducted a long-distance move U-Haul had all the right products and services to make it a smooth transition

Ed H.  |  Overall Experience 
Rating:
4.0

The paper maps are silly and not help. What would be helpful is signage posted in the hallway to help direct people to the units

Alexandria B.  |  Overall Experience 
Rating:
5.0

Thanks to Aysha Beechman for the excellent Customer service.

Raul Q. 
Rating:
5.0

Friendly hepful staff. A spotless facility. Keep doing what they're doing. No improvement required.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Rented a truck from Esso on st paul west in St Catharines and a week later rented this truck from vine st. No comparison from check in to cleanliness of vehicle. Vine St was a 10, St Paul a 2... Thanks Barry Greaves

BARRY G. 
Rating:
3.0

The front driver's tire was almost flat. The customer rep did fill it up for us once we pointed it out. Service reps were friendly.

JOHN S. 
Rating:
5.0

Had an issue with the miles driven, but the customer service rep took care of everything and got it figured out. Great experience, will recommend to anyone who needs to rent a truck

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Ron L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason K.  |  Overall Experience 
Rating:
3.0

They stated they automatically returned my money with out needing my card and I still haven't received it. Not happy as I have to go back and find out where my almost 60 dollars is. Never have I ever had a problem with this till this new system

LAURA P. 
Rating:
1.0

Customer service was horrible. Cashier didn't clearly explain charges. Everytime I went to the location whether it was to make reservation, pick up/drop off rentals or items to be stored there was always an employee smoking out front. Cashier this morning was in a miserable mood and very difficult!

SONJA V. 
Rating:
4.0

Customer did not leave a comment.

Alessandra F.  |  Overall Experience 
Rating:
2.0

Not a happy customer I was told it was $129.00 a month for a ground floor unit 10/10 When I got there yesterday I was told that was for a unit on the second floor I needed a ground floor unit I had no choice to agree as I had no other place to put my stuff

KELLY N.  |  First Impressions 
Rating:
1.0

The truck was unavailable at the scheduled time due to key misplacing by the staff location. We had to pick up the trucks with 3 hours delay form a different location 50 km away. It cause a huge delay in our plans, moreover we did not received promised $50 discount for the second reservation.

PAWEL B. 
Rating:
2.0

I had someone drive the truck as I am not comfortable driving larger vehicles. The girl proceeded to talk down to me and say "If I can drive a 26' truck you should be able to drive a 15 foot". Kind of reverse sexism.

owen H. 
Rating:
4.0

Customer did not leave a comment.

adam o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HANSPETER E. 
Rating:
4.0

Customer did not leave a comment.

PAMELA E. 
Rating:
5.0

The odometer reading on the contract was 1 mile overstated from the actual reading that I started with.

JEANP M. 
Rating:
4.0

Customer did not leave a comment.

tim m.  |  Overall Experience 
Rating:
5.0

Beautiful facility with incredibly helpful staff.

LORRIE R. 
Rating:
4.0

Customer did not leave a comment.

Nick H. 
Rating:
3.0

Van was used to haul drywall and the inside was dusty and dirty with drywall dust and trimmings. We were offered a special that included 150 km for $105 but when we returned the van we were told that we only drove 105 km and didn't get the special...we needed to drive more than 150 km(we weren't told that). Your online booking system is confusing...won't use it again.

ERNEST P. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

You da best

Leticia B. 
Rating:
1.0

Terrible customer service when I called and asked for assistance.

Angeleen B. 
Rating:
3.0

Clean equipment

Christopher A. 
Rating:
2.0

Location had been moved to another drop off, wasn't communicated at all.

MATTHEW ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Zehao W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Owis D. 
Rating:
5.0

N/A all good

LiangYu L.  |  First Impressions 
Rating:
3.0

Only reason I'm not giving 5 stars is because they do not prorate the rent. I spent 166$ for 4 days of storage. Being incredibly financially strained, this really hurt my ability to afford basic living expenses.

Lynn R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JORDAN B. 
Rating:
5.0

This location is wonderful to deal with.

VICTORIAL V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
2.0

I was completely misinformed by the staff...was told one thing on the phone...and a totally different one when I got there... making me completely rethink ever using this company again..I have been a loyal customer for years... just not in Niagara

JAMES B. 
Rating:
5.0

The only issue I had was having to have the swipe card reprogrammed several times to access after hours.

Sonia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank V. 
Rating:
4.0

Customer did not leave a comment.

Julia M.  |  Overall Experience 
Rating:
5.0

Exceptional customer service very friendly staff

SANDRAA C. 
Rating:
5.0

older truck. no ability to connect gps or charge phone. at first we went to the wrong location making us late for our pick-up. the uhaul rep at the first location called the VIne street location to let them know we were on our way. Thinking the rep would be too busy to call (there was a line-up of customers behind us) we were happy to learn that she had called the other site as they knew our situation when we arrived late to pick up the truck. Exemplar customer service overall.

Ryan L. 
Rating:
3.0

Customer did not leave a comment.

Cristian V. 
Rating:
5.0

Customer did not leave a comment.

EMILYKATE C. 
Rating:
5.0

Customer did not leave a comment.

Kara M.  |  First Impressions 
Rating:
2.0

When things are going wrong, and it is all because someone at U-Haul did not do their job; your customers should not have to wait for for over an hour on hold to talk to someone in customer service who seems to care nothing about your customer's or providing service to them. It is 48 hours later and I am still waiting for a follow-up call....

PETER A. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

MEIGANJ P. 
Rating:
1.0

Customer did not leave a comment.

HENRY W. 
Rating:
3.0

Not sure what to say. I received one or two phone calls as there was a shortage of rentals and they were trying to satisfy other customers. I bent over backwards to get the truck back at the earliest possible time....I returned it early and with extra gas in the tank. I didn't feel very much appreciation from your store employees on returning the vehicle.

JEFFERY E W. 
Rating:
3.0

Customer did not leave a comment.

COLIN S. 
Rating:
5.0

Customer did not leave a comment.

Jorge F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew B.  |  First Impressions 
Rating:
5.0

The ladies at this facility were fantastic. The ones on Welland Avenue here in St. Catharines could take a lesson from them. Head office was very helpful as well.

VICTORIA V.  |  First Impressions 
Rating:
1.0

The code didn't work, and the desk clerk told me to just go there and the instructions for moving in should be in an email on my phone. While there were instructions, they weren't clear and didn't provide the correct way to enter the building with a code. We had to have a random dude let us into the facility. There were very few carts. No instructions on the elevator on how to use it. Since there was only one elevator, others in the unit unpacked all of their belongings in front of the elevator and left it full and unoccupied so others could not use it. The stairs were steep and narrow and I nearly fell down them several times. The driveway to the back entrance where the elevator was located was so bad I was scared to drive down in for fear of ruining my vehicle.

Megan W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DAVID H.  |  First Impressions 
Rating:
5.0

Great services. My only issue was my car got locked inside the storage loading area and couldn't get back as I wasn't given any card and the office was closed.

Anaysha Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlene N.  |  First Impressions 
Rating:
5.0

Thrilled with customer service provided by Carissa (apologies for spelling). She went over and above to help me and my husband, especially by taking into account our age and for ease of accessibility! Much appreciated!

Diane N.  |  First Impressions 
Rating:
2.0

on my first day, the woman at the front desk explained where my unit was but when i asked if the access code was for after hours, she just said yes. The door was open so I didn't think anything of it. The door was locked on my second visit and I tried my access code on the keypad on the left and it said I was denied. Then I tried the keypad on the right and it greeted me but the door did not unlock. I tried several times to use the intercom on both keypads but got no response. Had to drive back to the main office (unit was in a different building out back) and explained what was going on. She looked puzzled, then reviewed security and THEN explained that I had to use both keypads and in the other order but wasn't very quick to hand me the instructions. I told her that she did not explain any of this to me on my first day and just stared at me. Even the instructions did not explain what I had to do when I was leaving but the sign on the door threatening to deny my entry on my next visit if I didn't do it right was very clear. Your front desk should at least have someone who is going to act professional, they are the "face" of your company! Also, there was a tag on my door stating that it was clean and ready but I couldn't get in until I removed the tag which was VERY difficult without scissors. And fix your intercoms!

Kathleen M.  |  Online Move In 
Rating:
5.0

The only thing that upset me was Fancy Movers never showed up in st Catharines to unload the truck for me. I had to phone another company to come and help me One Go and they were so kind and did a great job. Southwest in kitchener were PERFECT.

Norma W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darla R.  |  First Impressions 
Rating:
5.0

Very clean location inclusive of the unit! MJ set up the rental reservation for me knowing I needed an outside easily accessible unit for my husband's tools. Noah processed the rental when I got there and his service was friendly, quick and thorough! Outstanding service by both MJ (who remembered when I had mentioned a few weeks back I needed a unit) and Noah was so friendly and accommodating! Thank you for such great service!

Sandra Ann B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rand B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alida B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GAETAN C.  |  First Impressions 
Rating:
4.0

Nicely set up. Fair pricing

Adam F.  |  First Impressions 
Rating:
5.0

The whole process was quick and easy. Aysha explained everything well and was very helpful. Looking forward to utilizing our large unit on a long-term basis.

David A.  |  First Impressions 
Rating:
5.0

Mitch was excellent; polite, courteous, friendly and fast! Explained everything to me; helped with my box purchase, and overall couldn't have done a better job. 10 out of 10!! Deserves a big raise and a promotion. Thanks Mitch, well done.

Robert A.  |  First Impressions 
Rating:
5.0

The service was great!! She was so friendly and fun - exactly what we need in front-facing customer service in today's new normal. Thank you for making our experience :)

Tammy D.  |  First Impressions 
Rating:
4.0

I was a bit frustrated that, on move in day, my swipe card access to the storage building did not work. After two unsuccessful calls to reception, I had to go into the office area to get someone to help us. Once the sliding door was open, all went very smoothly.

Shael G.  |  First Impressions 
Rating:
4.0

I would have given it 5 stars if the freight elevator was accessible 24/7 and not just during office hours. Perhaps with the same card activated access as the man door instead of staff locking it 20mins before the end of the day, forcing me to have to carry heavy boxes, one at a time, up the stairs to my unit.

Jeffery M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONELLA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE S.  |  First Impressions 
Rating:
3.0

Staff were not very client friendly at the front desk. Did the basics for check in but lacking customer service skills.

Maureen R.  |  First Impressions 
Rating:
4.0

It is a maze in your Vine St location. Just an idea pick a colour and paint a line on the wall (or 2" tape) to each destination Ie the stairwell. Thanks

MARK C.  |  First Impressions 
Rating:
4.0

Pretty good service.

Shianne C.  |  First Impressions 
No reviews have been submitted for this location.

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