Customer Reviews for U-Haul Moving & Storage of Central St. Catharines

2,503 comentarios

72 Vine St S   St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

(905) 641-0815

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 641-0815

72 Vine St S
St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Katherine C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
4.0

El cliente no dejó un comentario.

VANESSA S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa L.  |  Overall Experience 
Clasificación:
5.0

The truck had 88000 miles, a bit high for my liking and to feel safe, especially during a real cold winter day with temps of -15 C. I've feared it wouldn't start or break down on the highway. It shook a lot. Tires looked newish but the miles very high. I don't think anything with more than 80-100k km should be on the road, especially NOT Diesel or trucks that are rented to carry weight. Scary to be honest!

Tudor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jOSIAH L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rickie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN H. 
Clasificación:
1.0

I tried to go to Hamilton load and come back within 5 hours to unload when usually you can get 24 hours with a truck as he every time they rat a truck for 5 hours they're making more money on the truck and hes stuck and I got into serious medical condition and with no help I struggled I talked to an employee he wrote an email it disappeared and because the truck got locked inside the loading area I got double charge so I would highly never recommend to recommend to use u-haul storage or trucks because They're very fast charging you a lot more They will not refund me the 2nd day of rental plus Brett told plus I brought it back on the same mark plus a bit on the fuel but they charge me fuel too

KENDRA B. 
Clasificación:
5.0

Need to advise customers not to leave four way flashers on moving trucks for extended periods (2+ hrs). I left flashers on while loading the truck, and then it wouldn't start. Had to wait over an hour to get a boost.

JOSEPH P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ronald P. 
Clasificación:
2.0

You make me pay $81 for a truck $20, I don't understand why

CONSTANT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

C.J C. 
Clasificación:
5.0

ND

Arlene W. 
Clasificación:
5.0

The staff were great and extremely helpful. We would certainly use this facility again should the need arise. I would also recommend it to others.

VERONICA M.  |  Overall Experience 
Clasificación:
5.0

This is actually our second unit as we are planning to move out of the province. We already referred my brother and sister-in-law and they also got a unit for the same purpose. While obtaining the second unit the staff was super friendly super helpful and went way above and beyond. I wish I could remember the two ladies names that helped us but either way incredible service. Gracias.

April O.  |  First Impressions 
Clasificación:
5.0

Fantastic customer service.. only 1 small issue. But was resolved by the customer service representative immediately..

Donald F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Quazi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P.  |  Overall Experience 
Clasificación:
5.0

The ladies are very helpful and pleasant.

John K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri K.  |  Overall Experience 
Clasificación:
5.0

Our pick up wad very painless and all was great until we got to Rub's Corner Garage to return our uhaul

PAMELA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STAVRO S. 
Clasificación:
5.0

The costs associated with renting your vehicles is high and the add of $19.95 for a rental is a ridiculous false advertisement.

Jason B. 
Clasificación:
5.0

best rental or moving experience I had thank you great staff

PAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve G. 
Clasificación:
5.0

Very easy to check in online, Simple process, fast.

Laurie B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Toronto Pallet solutions c.  |  Overall Experience 
Clasificación:
5.0

The staff at this location are top notch. Always helpful and friendly wouldn't go anywhere else to rent a vehicle.

Laurie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khealia H.  |  First Impressions 
Clasificación:
5.0

I would recommend u-haul for sure. I have always experienced great service. Im not saying this to sound good. Im saying it because uhaul is the place to go. I can say this,often imitated but never duplicated. All around great place to deal with for your storage and moving needs. They take stress out of moving.

Gerald G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin G. 
Clasificación:
5.0

The Staff at 72 Vine St. for both pick up and drop off were warm friendly, helpful. and totally accommodating. Made our day! Thank them so much. Will sing their praises and recommend you service!

James S. 
Clasificación:
5.0

Great job, thanks.

Carl J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maira K.  |  Overall Experience 
Clasificación:
1.0

Incomplete rental equipment Sold me electric plug inorder to rent me, which was not done with previously rental for same equipment Now this plug is useless for me and it'll be also enviro damage It's money grab scheme

Riyaz Q. 
Clasificación:
5.0

As always, the equipment was top notch - no issues at all. Check in was a breeze.

James V. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce R. 
Clasificación:
5.0

Always a pleasure doing business with MJ and her team!!

Lorrie R. 
Clasificación:
2.0

Please More Training Staff at Front Desk.with Profesional & Communication skill when talk to Customer. ( One Lady Blonde Hair With Glasses average age 47 - 55 years old ) , She was very Very Rude..& So Aggressive..+ Bad Behavior & No Manner , Unprofessional when she talk to me ). When I asked her Question about U Haull rental Procedure )... Hopefully my Complaibt will hear. And U Haull more Profesional.!!!

Freddy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

denise m.  |  Overall Experience 
Clasificación:
5.0

What a great experience with the folks and the facilities at this U-Haul. Particularly welcome during a stressful moving time. They will certainly have my future business. MJ and her staff were incredibly professional and nice to interact with.

Lorrie R.  |  Overall Experience 
Clasificación:
4.0

Was surprised to see a lick and note on my storage saying I was behind in payments I was not and I checked out 6 days early in fact Otherwise great experience

Sandro P.  |  Overall Experience 
Clasificación:
1.0

I was charged for 1 dolly and furniture pads that I never recieved. When I came in to pick up the truck they went through the items I had inquired about. I was then hand the keys and was told everything was ready and I was good to go. I took their word for it. I assumed uhaul was a professional service. I started the truck up and drove it home. It was there I noticed the dolly and the furniture pads were not in the truck as I was told. When I called uhaul to discuss the matter I was told it was my problem and not theirs because I didn't look before taking the truck off the property. This is absolutely absurd. I would never recommend uhaul to anyone. I will likely be using Discount next time I need a truck.

Sean C. 
Clasificación:
3.0

The Uhaul storage facility was fine and convenient. The problem is the one of the two sisters you have working at front desk. The fat girl is manipulative and dishonest. She is not the right person for that job. I can see she's just pretending to like people to get the day done with for a paycheck. She is a liar and I would not recommend uhaul just because of her. I dont know her name and I don't care to. If i had to use uhaul services as a last option i would let someoneelse do it for me. Just so I dont have to see her lying and conniving face!!! Thankyou to everyone else!! You've been a great help!!

Jemie F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melih G. 
Clasificación:
1.0

Very disappointed with the information when booking our storage unit and truck. Rep 1st neglected to book the truck. I had to call and speaj w/different locations, who eventually accommodated me. 2nd, when picking up the truck and confirming storage unit. same rep went over quickly the directions to the storage until upon return. Didn't give me the step by step sheet for after hours. 3rd at time of dropping of storage contents couldn't get into storage facility. Called the after hours # and the rep said we had to wait until the location was open the next day, instead of giving me instructions to get into the storage facility, wasting our time, driving the truck home, which cost more. The next day location wouldn't cover the cost of the extra mileage and in process of disputing extra monies paid. I would not recommend this location and the rep who initially serviced us needs better communications skills/training

Nancy K.  |  First Impressions 
Clasificación:
2.0

I WILL TELL PEOPLE TO GO TO WELLAND AVE BEFORE VINE ST. IF "CHERYL GREEN" IS WORKING AS HER ATTITUDE IS TERRIBLE. PROBLEM WAS I PAID FOR 2 DAYS OF RENTAL BECAUSE THE VINE ST. ATTENDANT WHO WAS RUDE AND PRE OCCUPIED (CHERYL GREEN) WITH THE PREVIOUS RENTALSAID SHE NEVER SAW ME YET SAID EXCUSE ME TO GET BUY ME AND THEN AFTER THE CUSTOMER SHE WAS DEALING WITH WAS DONE TENDED TO IGNORE ME AND SAID SHE DID NOT SEE ME THERE. 15 MINUTES EXTRA IN WAITING BECAUSE I WAS TOLD I DIDN'T SEE YOU AND THE OTHER CUSTOMER HAD A $200.00 DOLLAR ORDER YOU KNOW. WELL I HAVE BEEN USING U-HAUL FOR YEARS BUT THIS WAS MY WORST EXPERIENCE TO DATE. AND BEING CHARGED FOR 2 DAYS ON A ONE DAY RENTAL IS NOT RIGHT. SHE SAID DIDN'T SEE ME BUT SAID EXCUSE ME TO GET BUY ME ... WHAT AM I MISSING AND THEN GAVE ME ALL KINDS OF ATTIDUTE WHEN I CALL HER ON HER PERFORMANCE. WRONG ATTIDUTE FOR HER TO HAVE WITH A CUSTOMER. I HAVE WORKED WITH THE PUBLIC LOTS ENOUGH TO KNOW WHAT IS NOT ACCEPTABLE AND THEN BACK PEDAL WITH CRAP TO TRY TO GET ME OUT OF THE OFFICE AND HAVE SOMEONE ELSE DO THE TRAILER HOOK UP. BAD ATTITUDE CHERYL MEANS A BAD REVIEW AND HOPE SOMEONE IN MANAGEMENT TAKES NOTICE AND NOT JUST LIP SERVICE ON YOUR OPINION MATTERS TO US.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yuanyang L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry P.  |  First Impressions 
Clasificación:
3.0

So expensive , much more than estimated .

Derrell N. 
Clasificación:
5.0

Very good customer relationship and a company that has the necessary equipment that a person needs .

JOHN K. 
Clasificación:
1.0

It took me 1hr and 10 minutes to rent a trailer. The employee first rented me a trailer that wasn't even on site. Then he wanted to charge me double for the second one because it was a one way trailer. Then i told him I would bring it back he had to cancell and invoice me again for a 3rd time also he must have scanned my licence 20 times because it would work. Totally terrible service, never again will I go to Vine st location.

Paul C. 
Clasificación:
1.0

The counter staff member, Jenna, was unprofessional, rude and lacking of basic customer service skills. I will not be recommending, nor returning to this location.

STEPHEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARINAELIZABETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY G. 
Clasificación:
4.0

Sign said to stay in rental until someone comes out to check you in. I finally went inside to get help with returning vehicle.

Bryon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunil K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTOPHER T. 
Clasificación:
5.0

Excellent staff; they were professional and very helpful and over just pleasant despite having a power outage and dealing with extra issues that brings.

Elizabeth T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LLyana F.  |  Overall Experience 
Clasificación:
1.0

Day one I asked for the manager to contact me, and waited 22 days for them. Finally moved out and got a storage unit with the competition. The first 10 days of my rental, my unit couldn't be secured properly due to poor unit upkeep. Called Uhaul customer service multiple times, all they did was refer me to speak to the location manager.

Aaron H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica Ann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karima H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc R. 
Clasificación:
3.0

I reserved a 26' truck that was guaranteed for the day I needed. 2 days before I was told I couldn't get that truck and was offered a 20' instead and that had to be picked up 20 minutes away. I was charged for the 26' truck and givin a $50 discount because the truck I had reserved wasn't available. Why am I able to reserve a truck that is guaranteed to be there when I need it only to have someone call 2 days before I'm moving out of town to say it's not available anymore. I didn't need that extra stress and won't be renting from uhaul again.

Eric B. 
Clasificación:
4.0

El cliente no dejó un comentario.

adam o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myriam T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry K. 
Clasificación:
1.0

During my initial sign in of my storage unit, I asked about my lock for the unit. The counter agent advised that I did not have a lock. I was confused because I was under the impression that my unit came with a lock. So, I purchased a lock but when I opened my unit, a lock was in the unit! I went back to the counter, and the agent says "Oh sorry, it's not on your invoice so that's your lock now!" She would not refund me for the lock. Uhual, if a lock is included in the unit, it should be indicated on the invoice, whether it is free or paid for. When I went to return the truck rental on Welland Ave, the Gentleman there called to straighten it out, yet he advised for me to go back to Vine St because it is part of their inventory. He says "Well, you need to go return the lock to Vine Street, even if it's complimentary because you purchased a new lock". Why would I return a lock that came with my unit? Just to give it back to Uhaul for them to sell? Completely unorganized and I should have been refunded for the cost of the lock.

Janey L.  |  First Impressions 
Clasificación:
5.0

I was helped by both Jenna and Bonnie, and couldn't be happier with my experience. Courteous, patient, and extremely knowledgeable; they helped make my uHaul experience stress-free during a stressful moving time. ¡Gracias!

JAMIE J. 
Clasificación:
5.0

Staff were friendly and efficient

Roxanne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AZRA S. 
Clasificación:
2.0

Once again going back to understanding the needs of the customer and using some common sense. The one way trip with the truck I had was for 5 days and 1650 miles. I had originally scheduled for the truck to be returned by 10:30am on a particular day. However, when doing a long distance drive, one should expect some hiccups and delays along the way (and I am not even going to go into the Uhaul storage reservation cancellations without call or email notification). In any event, I was called at 12:30 that same day and told that the truck needed to be back as it was needed for another reservation. When I explained the situation and that we needed more time (because of Uhaul itself, not the trip) and were fine to pay the extra day/charges, I received a cold response from the person on the phone and told the truck had to be back the same day. I'm sorry, but can you not source another 26' truck from another location instead of relying on one truck when there were clearly many at this location. In any event, the experience left me a little sour (especially after receiving a less than adequate truck for a long distance move). It should be noted that I ended up getting storage at another company location (not Uhaul), and returned returned the truck on the same day it was supposed to be back (albeit late) and incurred the extra charges as expected, and in time for you to rent it out to someone else the next day. I did my part, no thanks to uhaul for adding the additional pressure/stress and a less than palatable customer experience at this location. I am definitely going to think twice about using Uhaul for a long distance move again, and especially using this location as a drop off point.

Peter L. 
Clasificación:
5.0

Excellent facility- particularly liked the "drive-in and park" feature (for cars or trucks) in my assigned storage building . Very helpful during inclement weather!

Diane N.  |  Overall Experience 
Clasificación:
5.0

The people were very nice and respectful but my issue is my vehicle must not of been inspected prior because the steering was on a 45 degree angle to drive straight and over 70km the shaking in the steering wheel was severe just like when tires are not balanced and I'm a mechanic and I would never let a vehicle leave like that unsafe especially when on highway for 4 hours and when I called customer service I was offered no help at all was told to call road side and was hung up on

RAMSEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bonnie s.  |  Overall Experience 
Clasificación:
1.0

Terrible customer service they charge me for alost of a key for over $ 300 wish was just incredible. Overall I will never go back to uhaul. Terrible experience.

RAOUL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene S.  |  Overall Experience 
Clasificación:
4.0

The one girl was busy, so the other girl jumped right in to help me and she was fantastic, it was easy and she gave me the map highlighted the route for me to find my unit. Thank you from Smithville

Tammy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
3.0

Where our unit was located these units were to exposed / unsafe. There was vacant land across from the units that were being used to dump items persons no longer wanted. While we were sprint our foods there were many across the road rummaging.

SHARON P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor S.  |  Overall Experience 
Clasificación:
3.0

The associates at this location were excellent to deal with. This was my second rental within 3 days. Both times the computer system was horrible making it overly time consuming checking in, picking up and returning the van rental. The second Van I rented was very hard on gas causing me to assume there was something not right. Maybe a tune up? Also I did try to change the time for pickup and drop off for the first rental online but it wouldn't let me change it. All in all I had a better experience dealing with the eople at the location rather than the Computer System that U-Haul uses.

Sylvia H. 
Clasificación:
4.0

I had booked the truck for 10am and I was there at 9:50am but the sales representative were doing other things. At 10:30am they finally got my truck, I asked if I get the truck until 6:30pm because of there delay and they said no that it must be returned by 6:00pm. This is not right to delay people and still charge them

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENTON T. 
Clasificación:
5.0

Staff very helpful and courteous

jose manuel m.  |  First Impressions 
Clasificación:
5.0

No trailer available to take my car. Had to put extra days and kilometers on the truck. Desperate for a trailer. Stoped a t a U-Haul that had trailers they were reserved. No reservation is haunted and after a week I should have been given preference

M N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sylvia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silverio V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
2.0

The worker was super slow and untrained too an hour to pickup trailer.

PAULJ C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E.  |  Overall Experience 
Clasificación:
5.0

I love 72 Vine street south location St. Catharines , Ontario, Canada. They never let me down. Great customer service. Renting another truck from there Monday.

JENNIFER R. 
Clasificación:
3.0

The van could be cleaned each time, it was very muddy. It would also be useful to have more than 2 check in staff on during a Saturday shift. We did the online reservation and it took us a long time to just get our keys at the counter which should have been very quick.

Katherine T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie Lauren T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jerrilynn H. 
Clasificación:
5.0

Ill be back agaain

Kenneth V.  |  Overall Experience 
Clasificación:
1.0

In general call centre had me down to pick up in Fort Erie and drop off at Catharines. Why would I drive 40 Kim's to pick up truck? After 1/2 hour long conversation. With vine st location gave my cc again and was assured it would be ready Monday morning at vine for pick up. Arrived at 8:30 am and reservation was not found only the Fort Erie one that said one way drop off at Catharines. After finally getting set was asked for a second person to contact for verification after giving my license and credit card AGAIN they had to verify that I was who I was. Was at the office for over half hour. So ya not too happy

Sandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Solaris G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SILVERIO V. 
Clasificación:
5.0

I was very impressed with the cost and overall experience. The after hours process was easy to understand and complete.

Dan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

FLAVIANO Q. 
Clasificación:
3.0

The service desk employee was actually not someone I would want to interact with again. She would avoid answering simple questions directly and did not provide proper details on the cost to rent the van and instructions on what constitutes damage on the vehicle so we know what to look for during our inspection. There was no other customers in the store and we were pretty surprised with her attitude. It seemed like she do not like her job. The store itself was the best Uhaul store I have been to but our interaction with the check-in attendant was pretty bad. Check-out was great however but with another site employee!

JANINE M. 
Clasificación:
2.0

Communication was a issue and a big delay on being able to pick up the rental and when I I asked for a extension for 1 day the regional Manager was quite rude and unprofessional. I did ask her to send her bosses email so I can express my concerns but she never did send it.

LORNAD J. 
Clasificación:
4.0

Package of blankets was wet. .Wet areas on blankets. Screws on pavement when pulled up truck for trailer return. More care when cleaning out equipment to ensure no flat ties for all !

ANDREW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
1.0

Customer service was atrocious upon arrival to pick up equipment the CSR agent was busy going through her personal phone and deleting photos. I spoke up after waiting a few minutes and let them know I was there to pick up my reserved trailer at previously requested time as it was my break time from work. The CSR agent Jenna replied I will be with you in a minute. After about 5 minutes she finally decided to help me. The trailer seemed to be in good condition when I received it at 11am but by about 6 pm the left side tire was low on air. I had to go to a gas station and add air 3 times during my rental period as there was a slow leak. I was to return the trailer at 1130 am however I no longer needed it so I returned it at 730 am I assumed they were open but upon arriving there open sign was not on and it looked dark. So I returned the trailer to the spot where I picked it up. Around 11 I got a call from CSR Jenna very very rudely “When are you bringing back our trailer we want it back now” I informed her that it was already returned. She just continued to be argumentative and unapologetic about the trailer being returned and that someone needed to come into the office and tell them it was returned. I asked to speak to her manger about it and was told that she was the manager. To say the least this was the worst experience ever and for the following reasons I will never rent there again 1 Poor customer service 2 Faulty and Dangerous Equipment

Gillian S. 
Clasificación:
2.0

I was actually really disappointed with everything I experienced yesterday. The doors of the unit I was given don't close properly so anyone walking by can not only see into my unit but put their whole arm through the crack in the door. That's not private or secure. I asked the staff to put in a service request to fix it and hopefully that happens quickly because my plans to move anything in there are delayed until it does. The biggest concern anyone has about using storage lockers is security. You can't afford to neglect that, ever. I got the other items I ordered with my unit, those items were in good shape. I have no complaints about those items I received. But I do have complaints about the way the facility is maintained. I had to wheel this cart over rough terrain in the broken parking lot, then over grass, then through another area of broken pavement, fighting to keep the cart from tipping over and all my stuff falling on the wet ground. There's a homeless camp right at the side entrance and while I empathize with their situation, the idea of going there at night makes me feel really uncomfortable. There's no staff in the warehouse and no direct line to reach them in the store if you have questions. Also, the unit I got had a rat trap in it which made me feel like I need to use plastic storage containers over cardboard. There was nothing else in it but nothing in the storage warehouse is clean. The floors need to be redone, there's tripping hazards everywhere. The units are dimly lit and There's no where you can run an Extension cord so you can see what you're doing in your unit without leaving the door open to let hallway light in. Again, not very private or secure. The bathrooms were clean atleast. I spoke to the staff about my issue with the door and atleast they offered to refund my payment for the month until my door can be replaced with something that's actually secure. I left there feeling like the people in charge of running this facility just simply don't care about the customer experience. I don't mean the staff on the store, I mean the people who make choices about grounds maintenence, property standards and customer safety.

shannon v.  |  First Impressions 
Clasificación:
4.0

Need better and clear signage re access to entrance, elevator and code requirements

Allen M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  Online Move In 
Clasificación:
5.0

Gracias

PAULO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silverio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silverio V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart A. 
Clasificación:
5.0

/

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO N. 
Clasificación:
5.0

Prompt service, cheerful and capable staff

David E.  |  First Impressions 
Clasificación:
3.0

The car was dirty and the man who helped us with our return was crying

Katherine T. 
Clasificación:
4.0

It's better to just call the location and book over the phone. The on line booking is endless screens just trying to sell supplies and even movers. I ended up calling and the location was very accommodating.

SCOTT S. 
Clasificación:
1.0

I have always used Uhaul for my moving jobs but after yesterday I am thinking twice about them. First the woman who took all my info etc never even got up off her butt to come outside and do a walk around the vehicle. Second all the info I should of been told got me a Huge bill. Third when I brought the truck back the young man who checked me out was very rude and ignorant and cocky with me. I have NEVER paid as much as I did yesterday. It was not a good overall experience and there are other moving places for me to use.

DOLORES S. 
Clasificación:
5.0

Thanks to Aysha Beechman for the excellent Customer service.

Raul Q. 
Clasificación:
5.0

Friendly hepful staff. A spotless facility. Keep doing what they're doing. No improvement required.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Rented a truck from Esso on st paul west in St Catharines and a week later rented this truck from vine st. No comparison from check in to cleanliness of vehicle. Vine St was a 10, St Paul a 2... Thanks Barry Greaves

BARRY G. 
Clasificación:
3.0

The front driver's tire was almost flat. The customer rep did fill it up for us once we pointed it out. Service reps were friendly.

JOHN S. 
Clasificación:
5.0

Had an issue with the miles driven, but the customer service rep took care of everything and got it figured out. Great experience, will recommend to anyone who needs to rent a truck

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron L.  |  First Impressions 
Clasificación:
3.0

They stated they automatically returned my money with out needing my card and I still haven't received it. Not happy as I have to go back and find out where my almost 60 dollars is. Never have I ever had a problem with this till this new system

LAURA P. 
Clasificación:
1.0

Customer service was horrible. Cashier didn't clearly explain charges. Everytime I went to the location whether it was to make reservation, pick up/drop off rentals or items to be stored there was always an employee smoking out front. Cashier this morning was in a miserable mood and very difficult!

SONJA V. 
Clasificación:
2.0

Not a happy customer I was told it was $129.00 a month for a ground floor unit 10/10 When I got there yesterday I was told that was for a unit on the second floor I needed a ground floor unit I had no choice to agree as I had no other place to put my stuff

KELLY N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

adam o.  |  First Impressions 
Clasificación:
5.0

N/A all good

LiangYu L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge F.  |  First Impressions 
Clasificación:
5.0

The ladies at this facility were fantastic. The ones on Welland Avenue here in St. Catharines could take a lesson from them. Head office was very helpful as well.

VICTORIA V.  |  First Impressions 
Clasificación:
5.0

Great services. My only issue was my car got locked inside the storage loading area and couldn't get back as I wasn't given any card and the office was closed.

Anaysha Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlene N.  |  First Impressions 
Clasificación:
5.0

Thrilled with customer service provided by Carissa (apologies for spelling). She went over and above to help me and my husband, especially by taking into account our age and for ease of accessibility! Much appreciated!

Diane N.  |  First Impressions 
Clasificación:
2.0

on my first day, the woman at the front desk explained where my unit was but when i asked if the access code was for after hours, she just said yes. The door was open so I didn't think anything of it. The door was locked on my second visit and I tried my access code on the keypad on the left and it said I was denied. Then I tried the keypad on the right and it greeted me but the door did not unlock. I tried several times to use the intercom on both keypads but got no response. Had to drive back to the main office (unit was in a different building out back) and explained what was going on. She looked puzzled, then reviewed security and THEN explained that I had to use both keypads and in the other order but wasn't very quick to hand me the instructions. I told her that she did not explain any of this to me on my first day and just stared at me. Even the instructions did not explain what I had to do when I was leaving but the sign on the door threatening to deny my entry on my next visit if I didn't do it right was very clear. Your front desk should at least have someone who is going to act professional, they are the "face" of your company! Also, there was a tag on my door stating that it was clean and ready but I couldn't get in until I removed the tag which was VERY difficult without scissors. And fix your intercoms!

Kathleen M.  |  Online Move In 
Clasificación:
5.0

The only thing that upset me was Fancy Movers never showed up in st Catharines to unload the truck for me. I had to phone another company to come and help me One Go and they were so kind and did a great job. Southwest in kitchener were PERFECT.

Norma W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darla R.  |  First Impressions 
Clasificación:
5.0

Very clean location inclusive of the unit! MJ set up the rental reservation for me knowing I needed an outside easily accessible unit for my husband's tools. Noah processed the rental when I got there and his service was friendly, quick and thorough! Outstanding service by both MJ (who remembered when I had mentioned a few weeks back I needed a unit) and Noah was so friendly and accommodating! Thank you for such great service!

Sandra Ann B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alida B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GAETAN C.  |  First Impressions 
Clasificación:
4.0

Nicely set up. Fair pricing

Adam F.  |  First Impressions 
Clasificación:
5.0

The whole process was quick and easy. Aysha explained everything well and was very helpful. Looking forward to utilizing our large unit on a long-term basis.

David A.  |  First Impressions 
Clasificación:
5.0

Mitch was excellent; polite, courteous, friendly and fast! Explained everything to me; helped with my box purchase, and overall couldn't have done a better job. 10 out of 10!! Deserves a big raise and a promotion. Thanks Mitch, well done.

Robert A.  |  First Impressions 
Clasificación:
5.0

The service was great!! She was so friendly and fun - exactly what we need in front-facing customer service in today's new normal. Thank you for making our experience :)

Tammy D.  |  First Impressions 
Clasificación:
4.0

I was a bit frustrated that, on move in day, my swipe card access to the storage building did not work. After two unsuccessful calls to reception, I had to go into the office area to get someone to help us. Once the sliding door was open, all went very smoothly.

Shael G.  |  First Impressions 
Clasificación:
4.0

I would have given it 5 stars if the freight elevator was accessible 24/7 and not just during office hours. Perhaps with the same card activated access as the man door instead of staff locking it 20mins before the end of the day, forcing me to have to carry heavy boxes, one at a time, up the stairs to my unit.

Jeffery M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONELLA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE S.  |  First Impressions 
Clasificación:
3.0

Staff were not very client friendly at the front desk. Did the basics for check in but lacking customer service skills.

Maureen R.  |  First Impressions 
Clasificación:
4.0

It is a maze in your Vine St location. Just an idea pick a colour and paint a line on the wall (or 2" tape) to each destination Ie the stairwell. Gracias

MARK C.  |  First Impressions 
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