Customer Reviews for U-Haul Moving & Storage of Central St. Catharines

2,618 comentarios

72 Vine St S   St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

(905) 641-0815

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 641-0815

72 Vine St S
St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Bruce C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farheen M. 
Clasificación:
1.0

El cliente no dejó un comentario.

TRACEY D. 
Clasificación:
4.0

Was all good. Thanks

Marlene L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek E. 
Clasificación:
1.0

We rented one of the smaller trucks and faild to inform us there was no third seat so we had to upgrade at an extra cost. When i questioned what im going to do with my second son wellnyou can get the bigger truck we didnt need but we have toncharge you an extra fee. The first girl told us they never had them then the second girl working the desk told us the company removed them. The staff could not even be bothered to show us to the truck. The truck looked like it had been sitting for a while. The staff didn't compleat a pre trip or even a wipe down of the truck. After we got under way after having our time wasted waiting for the staff to do there pre trip that was never completed we found the cab of the truck was full of ants in the cab and in the back of the truck. My two sons and I spent a portion of the trip having ants falling on us and getting bit. We had to stop at a friend's to get a leaf blower to Clear out the truck from the ants. The cab had a funny smell to it and we had to find a spot to put the cardbord window rent me sign. And the coffee spils and sticky stuff in the cup holder. We told the girl about the mechanical problems and she seemed to not even care. Every time we hit the brakes it had a hard pull to the left and the transmission had a hard clunk. I have used uhaul several times before but this will be the last time I use this store what a joke.

Jason U. 
Clasificación:
5.0

Keep up the excellent work.

Paul W. 
Clasificación:
4.0

El cliente no dejó un comentario.

nick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabe D. 
Clasificación:
5.0

For the second time the amount of gas in the tank was not the same as I was told it would be, this is very wrong especially with the price of gas today. Please be more accurate.

Manfred G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

darren L. 
Clasificación:
5.0

Both on pickup and drop off the service was friendly, helpful,and organized. The lady who booked me in went well above expectations to find me a truck. Only wish i have is that the rental plastic nesting boxes i rented would have also been available to purchase. Maybe one day they will be. Thank you for the great experience.

michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sali R. 
Clasificación:
5.0

Nothing.. love the people who work at this location. Always polite and willing to help you. Vine Street. st.catherines. Ontario highly recommended...

Laura B. 
Clasificación:
4.0

Check in/pick up could be faster. We were the only ones there and it took a lot longer than expected.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathon F. 
Clasificación:
5.0

I will say the staff are very nice and friendly.. I will recommend this location to others. Sincerely ThelmaMoch

Thelma M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson T. 
Clasificación:
2.0

The wheel was dirty and the gas meter wasn't accurate adjusted in the contract and I forced to add above to fit the contact setup.

Mostafa N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Al V. 
Clasificación:
1.0

i brought a truck back with more than half a tank of gas which I was ok with . I forget there was an empty skid in the truck which could of easily been disposed of but the gentleman charged me a fee of $20. I said to him the gas for the skid and were even and he didn't budge !!! Great service ... NOT !!!

Claudio L. 
Clasificación:
4.0

El cliente no dejó un comentario.

kerenna G. 
Clasificación:
4.0

Continue with your friendly knowledgeable service

AnnMarie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
4.0

The smell of urine in the driver's cab was overwhelming. Equipment demand was high, yet one vehicle emphasized drive for revenue over perception of future rental considerations.

Demitrios K. 
Clasificación:
5.0

This is a well managed uhaul location.

Christopher F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karey Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle K. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
5.0

I booked to pick up at another location but apparently they don't handle anything larger than a van, yet the online reservation appeared to have been successful. Had to track down where my reserved vehicle was. An email said a rep would contact me by April 16 to confirm the reservation. That didn't happen. If it had, I would have been aware of the reservation issue.

Bonita M. 
Clasificación:
4.0

El cliente no dejó un comentario.

UMBERTO T. 
Clasificación:
4.0

Please fix dolly that was broken the. Support. Bar. Needed to be. Fixed

Angela S. 
Clasificación:
4.0

great location but a teensy bit tricky to navigate through

Paolo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manfred G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Surajeet C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat M. 
Clasificación:
4.0

Wasn't worth the cost though, turned out to be the most expensive uhaul rental I have ever had. Gas and the rental was so much in the end for a small trip.

Roderick H. 
Clasificación:
2.0

Very strange behaviour by the employee who checked us in. Welland Ave location is far more professional.

John Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian R. 
Clasificación:
4.0

Staff was great. Unfortunately, there was saw dust through my rental.

Vincent B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brody W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Piotr S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bailee M.  |  Online Move In 
Clasificación:
5.0

Nothing! The lady was a Great help to me!

kelly H. 
Clasificación:
5.0

The woman who helped me was amazing. She was also there when I returned my rental, and helped me AFTER she clocked out as I was waiting for assistance. I will always choose this location over any other in the area as even when things get mixed up, as they sometimes do, they consistently go above and beyond to make sure things are corrected so that I am not inconvenienced.

Wendy H. 
Clasificación:
3.0

Siren going off while loading in.Upon arrival curious person observing my arrival and watching U-Haul van. Unknown person creeping the storage area.

Edward W.  |  First Impressions 
Clasificación:
4.0

Only downfall was I pre-ordered a utility dolly and there wasn't one available. I was told each truck comes with one but another customer didn't return it, and they didn't have a spare. Made the move a bit more difficult. Otherwise good.

Jessica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly P.  |  Overall Experience 
Clasificación:
4.0

Some employees are poorly trained. U-Haul charged me a service fee for return after hours that I was not explained by the employee (although it is written in the contract). After talking to a senior emploee at the location (perhaps the manager) I got a refund for the service fee.

Nilson M. 
Clasificación:
4.0

I rent their trucks at least twice a month (I'm a stager) and things have always gone smoothly.

VASILIKI R. 
Clasificación:
5.0

Lower the cost per km. lol 😄

Brian S. 
Clasificación:
5.0

Supper clean and safety systems are great

Nanthavong H.  |  First Impressions 
Clasificación:
4.0

In previous years, U-Haul trucks were always picked up with full gas tanks and all your had to do was fill up just before you returned the truck. It took the guess work out of how much gas to put in. Can you go back to that more user friendly option?

gloria B. 
Clasificación:
5.0

The building is fine. I am satisfied with the service the people as this location gives you. Thank you. DMan

Darin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

April O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly C.  |  Overall Experience 
Clasificación:
3.0

You need to end the rental the date we leave and not make one pay extra to exact day of month when came in. I gave you guys $4000. I've rented at other storage places and they allow you to pay for what you use. Won't use Uhaul again

JIM S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve L.  |  Overall Experience 
Clasificación:
1.0

I rented a 10 foot truck, dolly, (I thought the appliance one), 6 moving blankets, and 2 boxes. I picked up the truck at scheduled time then had to drive to another location to get the other supplies. The truck was 1/2 full of gas. I filled it at rental locaton before leaving there. I left more gas in it when finished than I started with. No credit however. Wipers didn't work. Almost got stuck in virtually no snow. Needed to rent another dolly at Vine St location. They couldn't exchange one dolly for the other. Had two dollies to move 1 item. Didn't get on the road until 11:115. Lucky to get back on time. Drop 1 dolly at Vine St. rest at St. Paul St. location. Horrible experience.

Kevin B. 
Clasificación:
3.0

I was sent to the vine St location after picking up a 20 foot truck only because the engine light was on and it needed to be diagnosed. after a half hour delay I was told the truck was unrentable. the manager brought the truck somewhere to be repaired while I waited in the showroom for 4.5 hours only to be asked by an employee of Uhaul..."have you heard anything". I was very patient up to that point, when I stated it was their job to tell me what the hell was going on and I needed a truck to move 2200 kms. Eventually I was told if I could get to Hamilton there was a truck there I could rent. At that point I had 4 people waiting at my sons house to help load a house we had to empty in 36 hours to accommodate the new owners. So I called my son who lived 45 minutes away to come get me and bring me to Hamilton to pick up said truck. I then went back to Vine St Uhaul to pick up the 6 x 12 trailer I also requested. Only to point out to the young man who was hooking up the trailer that there was a bearing cap missing and the running lights were not working. Back in to the building we go only to be met with blank stares when the powers that be were told about the issues. Now, at this point I am over 9 hours late and have had enough. I simply left and stopped at princess auto bought a bearing cap and grease with my own money and fixed the issue in the parking lot. The lights I ignored since the brake and signal lights were working. With any luck i will never have to use another U haul again!

ALLAN G. 
Clasificación:
2.0

When dealing with the staff they were not knowledgeable about the storage facility. The maintenance guy had no idea where the storage units were... We explained our machines and such and they scheduled us on the second floor which wouodnt work and had to reschedule us on the first floor. They directed us to the wrong side of the building and we had to make our way to the other side. It was like dealing with people who didnt even work there...

Adam H. 
Clasificación:
5.0

Very helpful staff, secure building, clean and quiet.

Valeri S.  |  Overall Experience 
Clasificación:
5.0

The truck was clean and fresh smelling. The service was GREAT ! The added expenses were a little much though. The truck was hard on gas...$40. for 35 mi...???? Other than that it was a great experience. Thank-you. L. Tracey

larry T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
2.0

the girl treated us like we had done something wrong, all in the attitude, there is one way to ask your questions nicely and not demeaning and then there is what we got!

Heidi C. 
Clasificación:
4.0

El cliente no dejó un comentario.

bryan m.  |  First Impressions 
Clasificación:
5.0

Great customer service. Very pleasant to deal with. I would always recommend them for anyone looking for their services. Thank you for a great experience

Andrew V.  |  First Impressions 
Clasificación:
2.0

Your equipment needs to get fixed for the 2 months that I was there the bays door are out of service when I specifically got my unit close to them as I have a bad leg !! Used it to move my stuff in and when I have to come back a few time it wasn't working and not working the day I left !!! There is a very bad odor when you go into the hallway from entrance almost like a dead rodent smell as it's a smell one doesn't forget!! I had issues with my swipe card when I register for a second unit when I was paying the mover by the hour I had to walk back in forth instead of uhal workers doing their job !!! Only when I got mad and said I can't keep walking back in forth with my bad leg a uhal worker came out and than finally did something about it !!! So for a half hour I had to deal with that issue !! I was not impressed at all with my experience with uhal !!! You would 1 star for the young lady manger that's it !!

debra b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

Keep doing what you're doing,and you'll have the customers always!

FITZGERALDE B. 
Clasificación:
5.0

Staff was very good and helpful.

Thelma M.  |  First Impressions 
Clasificación:
3.0

I increased the rating to average because of the excellent service I received from the girl at the service desk. She took great care of me and was empathetic to my experience. She is a good natured person trying her best to make people happy, you can tell that's just her personality. She gets more than 5 stars! If not for her this would be a poor rating. The email package I received for the access was insufficient. The storage area is huge, and a maze. If you have never been there before you are lost! No appropriate map or location of my storage unit was available. The online link to the map sucks. It opens half the time and when it does it's impossible to navigate on a mobile device.

William S.  |  Online Move In 
Clasificación:
2.0

Storage to far

Justin S.  |  First Impressions 
Clasificación:
1.0

Truck was very dirty, could hardly see out of the windshield from someone wiping it down poorly on the inside, drivers seatbelt buckle was broken and didnt stay buckled upon pulling on it. Was told "were closed now so I cant help you" when I mentioned the seatbelt issue. Online prices dont match up to the bill. Even after your equipment return check in. Still different charge got charged more...

jacob H. 
Clasificación:
4.0

Good to have inside facilities but your customer staff have zero skills.

Maureen R.  |  Overall Experience 
Clasificación:
1.0

The self service wasn't working. I provided the requested information and after waiting a length time, then not calling the alternate contact, i went inside to try and sort out. The agent seemed clueless as to why I was there and repeated that i needed to provide more i info. It was only after I paid it to him I don't have the additional information is there anything that he can actually do to help but he said oh well I can do it for you. We every through the entire process once and c it it didn't work so hard to do it all again. Once in the vehicle and doing the check, there was a message related to insurance to go back inside. Went inside and they didn't understand and told me not to complete the check off the vehicle and just go anyways. 40 min later I finally can leave, and that counts towards my 4 hours. Bringing it back, I should have been able to just leave it, but there was a message in their system that I had filed a damage claim and they needed me to go inside. So I went inside, again a lot of computer, they weren't sure what was happening so I had to go back to the vehicle with them to finish the check in. So I went back to the vehicle and then again they couldn't finish it so we had to go back inside to complete the transaction. The process was long and drawn out both picking up and return the vehicle. They did not seem to be anyp sincere empathy for the inconvenience. They just shook shake it off to being problems with their systems and no effort would be taken to report an or fix the problem. No apologies. Will never use Uhaul again. Too much of an aggravation.

Victoria L. 
Clasificación:
5.0

They are the best 😉

Nicole V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTRELITA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kirsten B.  |  Overall Experience 
Clasificación:
5.0

MJ and Jenna were excellent as usual. I was initially helped by a new person that I had not dealt with before. I found her to be a little cold and unfriendly. Maybe she had had a bad morning so it could be a one off. It was very unusual for me to encounter that at this location. I rent often from this location often and I find that usually everyone is very friendly, warm and helpful.

Sandra Ann B. 
Clasificación:
1.0

I am not sure when this policy came into play, but now that I know about how you pry into personal information I will not return. I have always used my credit card to pay, why would you need someone's contact info that I know who has nothing to do with my credit report ??? This is horrible and without reason. I will tell everyone I know how you are breaking the privacy laws.

AMBER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaskarn S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRYP L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Trucks should be backed into their parking spaces not pulled in forwards. It is safer to pull out forwards then backing out into the parking lane way blind because of the other trucks parked on either side.

PETER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

Elevator access or lack of, is terrible! (The hours of elevator service)

Nicole A.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful especially the man who hooked up the trailer

christopher R. 
Clasificación:
5.0

Excellent renting experience

DEAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C.  |  First Impressions 
Clasificación:
5.0

The representative who processed my storage application was very friendly, very helpful, very knowledgeable. She explained everything clearly, and accommodated me as well as possible in providing an easily accessible unit, as I have a bit of trouble walking distances. I left the facility feeling good about the whole experience of signing up.she's a definite asset to your company

Roel H.  |  First Impressions 
Clasificación:
5.0

The staff was very accommodating and helpful. Special Thank you to Brandon helping me with my return! Great appreciated!

Judith V. 
Clasificación:
1.0

So expensive and the car was way too dirty

SEUNGWOON O. 
Clasificación:
2.0

-3 employees not wearing masks -not very friendly - not even a hello -no assistance offered to help with moving equipment or finding truck -no sense of urgency to help you get out the door, extremely slow -overall very poor experience and i would never rent from this location again

rob C. 
Clasificación:
1.0

Mirrors don't adjust The first truck they said it was a 1/4 tank of gas and there wasn't. You would have to put gas in before you leave and again when you return. I was not happy with the experience I had.

RAWLINAUSTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
4.0

El cliente no dejó un comentario.

VANESSA S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa L.  |  Overall Experience 
Clasificación:
5.0

The truck had 88000 miles, a bit high for my liking and to feel safe, especially during a real cold winter day with temps of -15 C. I've feared it wouldn't start or break down on the highway. It shook a lot. Tires looked newish but the miles very high. I don't think anything with more than 80-100k km should be on the road, especially NOT Diesel or trucks that are rented to carry weight. Scary to be honest!

Tudor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jOSIAH L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rickie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN H. 
Clasificación:
1.0

I tried to go to Hamilton load and come back within 5 hours to unload when usually you can get 24 hours with a truck as he every time they rat a truck for 5 hours they're making more money on the truck and hes stuck and I got into serious medical condition and with no help I struggled I talked to an employee he wrote an email it disappeared and because the truck got locked inside the loading area I got double charge so I would highly never recommend to recommend to use u-haul storage or trucks because They're very fast charging you a lot more They will not refund me the 2nd day of rental plus Brett told plus I brought it back on the same mark plus a bit on the fuel but they charge me fuel too

KENDRA B. 
Clasificación:
5.0

Need to advise customers not to leave four way flashers on moving trucks for extended periods (2+ hrs). I left flashers on while loading the truck, and then it wouldn't start. Had to wait over an hour to get a boost.

JOSEPH P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ronald P. 
Clasificación:
2.0

You make me pay $81 for a truck $20, I don't understand why

CONSTANT P. 
Clasificación:
5.0

The staff were great and extremely helpful. We would certainly use this facility again should the need arise. I would also recommend it to others.

VERONICA M.  |  Overall Experience 
Clasificación:
5.0

This is actually our second unit as we are planning to move out of the province. We already referred my brother and sister-in-law and they also got a unit for the same purpose. While obtaining the second unit the staff was super friendly super helpful and went way above and beyond. I wish I could remember the two ladies names that helped us but either way incredible service. Gracias.

April O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P.  |  Overall Experience 
Clasificación:
5.0

The ladies are very helpful and pleasant.

John K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri K.  |  Overall Experience 
Clasificación:
5.0

Very easy to check in online, Simple process, fast.

Laurie B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Toronto Pallet solutions c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Khealia H.  |  First Impressions 
Clasificación:
5.0

I would recommend u-haul for sure. I have always experienced great service. Im not saying this to sound good. Im saying it because uhaul is the place to go. I can say this,often imitated but never duplicated. All around great place to deal with for your storage and moving needs. They take stress out of moving.

Gerald G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maira K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

denise m.  |  Overall Experience 
Clasificación:
5.0

What a great experience with the folks and the facilities at this U-Haul. Particularly welcome during a stressful moving time. They will certainly have my future business. MJ and her staff were incredibly professional and nice to interact with.

Lorrie R.  |  Overall Experience 
Clasificación:
4.0

Was surprised to see a lick and note on my storage saying I was behind in payments I was not and I checked out 6 days early in fact Otherwise great experience

Sandro P.  |  Overall Experience 
Clasificación:
3.0

The Uhaul storage facility was fine and convenient. The problem is the one of the two sisters you have working at front desk. The fat girl is manipulative and dishonest. She is not the right person for that job. I can see she's just pretending to like people to get the day done with for a paycheck. She is a liar and I would not recommend uhaul just because of her. I dont know her name and I don't care to. If i had to use uhaul services as a last option i would let someoneelse do it for me. Just so I dont have to see her lying and conniving face!!! Thankyou to everyone else!! You've been a great help!!

Jemie F.  |  Overall Experience 
Clasificación:
1.0

Very disappointed with the information when booking our storage unit and truck. Rep 1st neglected to book the truck. I had to call and speaj w/different locations, who eventually accommodated me. 2nd, when picking up the truck and confirming storage unit. same rep went over quickly the directions to the storage until upon return. Didn't give me the step by step sheet for after hours. 3rd at time of dropping of storage contents couldn't get into storage facility. Called the after hours # and the rep said we had to wait until the location was open the next day, instead of giving me instructions to get into the storage facility, wasting our time, driving the truck home, which cost more. The next day location wouldn't cover the cost of the extra mileage and in process of disputing extra monies paid. I would not recommend this location and the rep who initially serviced us needs better communications skills/training

Nancy K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LLyana F.  |  Overall Experience 
Clasificación:
1.0

Day one I asked for the manager to contact me, and waited 22 days for them. Finally moved out and got a storage unit with the competition. The first 10 days of my rental, my unit couldn't be secured properly due to poor unit upkeep. Called Uhaul customer service multiple times, all they did was refer me to speak to the location manager.

Aaron H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karima H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

adam o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myriam T.  |  Online Move In 
Clasificación:
1.0

During my initial sign in of my storage unit, I asked about my lock for the unit. The counter agent advised that I did not have a lock. I was confused because I was under the impression that my unit came with a lock. So, I purchased a lock but when I opened my unit, a lock was in the unit! I went back to the counter, and the agent says "Oh sorry, it's not on your invoice so that's your lock now!" She would not refund me for the lock. Uhual, if a lock is included in the unit, it should be indicated on the invoice, whether it is free or paid for. When I went to return the truck rental on Welland Ave, the Gentleman there called to straighten it out, yet he advised for me to go back to Vine St because it is part of their inventory. He says "Well, you need to go return the lock to Vine Street, even if it's complimentary because you purchased a new lock". Why would I return a lock that came with my unit? Just to give it back to Uhaul for them to sell? Completely unorganized and I should have been refunded for the cost of the lock.

Janey L.  |  First Impressions 
Clasificación:
5.0

Excellent facility- particularly liked the "drive-in and park" feature (for cars or trucks) in my assigned storage building . Very helpful during inclement weather!

Diane N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bonnie s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene S.  |  Overall Experience 
Clasificación:
4.0

The one girl was busy, so the other girl jumped right in to help me and she was fantastic, it was easy and she gave me the map highlighted the route for me to find my unit. Thank you from Smithville

Tammy M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor S.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and courteous

jose manuel m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Silverio V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David E.  |  Overall Experience 
Clasificación:
5.0

Ill be back agaain

Kenny V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Solaris G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George L.  |  First Impressions 
Clasificación:
2.0

I was actually really disappointed with everything I experienced yesterday. The doors of the unit I was given don't close properly so anyone walking by can not only see into my unit but put their whole arm through the crack in the door. That's not private or secure. I asked the staff to put in a service request to fix it and hopefully that happens quickly because my plans to move anything in there are delayed until it does. The biggest concern anyone has about using storage lockers is security. You can't afford to neglect that, ever. I got the other items I ordered with my unit, those items were in good shape. I have no complaints about those items I received. But I do have complaints about the way the facility is maintained. I had to wheel this cart over rough terrain in the broken parking lot, then over grass, then through another area of broken pavement, fighting to keep the cart from tipping over and all my stuff falling on the wet ground. There's a homeless camp right at the side entrance and while I empathize with their situation, the idea of going there at night makes me feel really uncomfortable. There's no staff in the warehouse and no direct line to reach them in the store if you have questions. Also, the unit I got had a rat trap in it which made me feel like I need to use plastic storage containers over cardboard. There was nothing else in it but nothing in the storage warehouse is clean. The floors need to be redone, there's tripping hazards everywhere. The units are dimly lit and There's no where you can run an Extension cord so you can see what you're doing in your unit without leaving the door open to let hallway light in. Again, not very private or secure. The bathrooms were clean atleast. I spoke to the staff about my issue with the door and atleast they offered to refund my payment for the month until my door can be replaced with something that's actually secure. I left there feeling like the people in charge of running this facility just simply don't care about the customer experience. I don't mean the staff on the store, I mean the people who make choices about grounds maintenence, property standards and customer safety.

shannon v.  |  First Impressions 
Clasificación:
4.0

Need better and clear signage re access to entrance, elevator and code requirements

Allen M.  |  First Impressions 
Clasificación:
1.0

I had my belongings stored there for 11 months. - When I arrived to move in, the unit which I had reserved had been given to someoe else. I ended up having to store my things in two separate lockers. My insurance had been applied to only one of them and I had to purchase a second lock. - At the beginning of this period, there were several mistakes made on my bill. I had to call to discuss these mistakes numerous times. The phone hold time was very long and each time I invariably ended up speaking to someone in Arizona. Each time I was told that I had to speak to directly to someone at the location. The locaton is filthy. - There is debris falling from the ceiling. My belongings were covered with tiny pebbles of something. When I was moving out, it was impossible to keep this debris out of my eyes. It is a very old building. I do not know what that material was but it could very well have been a poisonous subsance which was used in construction many years ago. - The floor inside my units was not level. It was impossible to safely stack boxes. The rows of boxes toppled down because there wss no level ground. - The floor inside my units were rough, dusty, and full of pot holes. Furniture and other items were damaged due to this. Some things are too heavy to lift. They must be pushed. It was impossible to move anything around without it catching on a pothole. I had to try to lift heavy items to get them dislodged from the pot holes. - The freight elevator system is the worst I have ever experienced. When I described it to a woman at the call centre in Arizona, she couldn't believe it. A person who is moving without assistance has to send items down, then run downstairs to catch it at the bottom. - There is no loading dock. Most places have a loading dock so that heavy furniture can be transfered to a truck without having to pick it up from the ground. This is very bad for human backs and can cause much damage. Both storage companies which I have used in the past not only had loading docks but they had covered/interior loading docks to protect against rain and snow. Here, your stuff goes down the elevator and straight into the rain. I have used two other public storage places in the past and I have never seen/experienced anything this bad. U-haul storage, although being the worst I have ever known was also the most expensive. Furthermore, other companies refund any unused portion of rental payment. They prorate the final bill. The people who work there were, although not knowledgeable, very pleasant and helped to the best of their ability.

Iwonka J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Silverio V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianne G.  |  Overall Experience 
Clasificación:
5.0

Prompt service, cheerful and capable staff

David E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B.  |  Overall Experience 
Clasificación:
5.0

I conducted a long-distance move U-Haul had all the right products and services to make it a smooth transition

Ed H.  |  Overall Experience 
Clasificación:
4.0

The paper maps are silly and not help. What would be helpful is signage posted in the hallway to help direct people to the units

Alexandria B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alessandra F.  |  Overall Experience 
Clasificación:
2.0

Not a happy customer I was told it was $129.00 a month for a ground floor unit 10/10 When I got there yesterday I was told that was for a unit on the second floor I needed a ground floor unit I had no choice to agree as I had no other place to put my stuff

KELLY N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

adam o.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tim m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zehao W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine G.  |  First Impressions 
Clasificación:
5.0

N/A all good

LiangYu L.  |  First Impressions 
Clasificación:
3.0

Only reason I'm not giving 5 stars is because they do not prorate the rent. I spent 166$ for 4 days of storage. Being incredibly financially strained, this really hurt my ability to afford basic living expenses.

Lynn R.  |  Overall Experience 
Clasificación:
5.0

The only issue I had was having to have the swipe card reprogrammed several times to access after hours.

Sonia M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDY M.  |  Overall Experience 
Clasificación:
5.0

The ladies at this facility were fantastic. The ones on Welland Avenue here in St. Catharines could take a lesson from them. Head office was very helpful as well.

VICTORIA V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn B.  |  Overall Experience 
Clasificación:
1.0

The code didn't work, and the desk clerk told me to just go there and the instructions for moving in should be in an email on my phone. While there were instructions, they weren't clear and didn't provide the correct way to enter the building with a code. We had to have a random dude let us into the facility. There were very few carts. No instructions on the elevator on how to use it. Since there was only one elevator, others in the unit unpacked all of their belongings in front of the elevator and left it full and unoccupied so others could not use it. The stairs were steep and narrow and I nearly fell down them several times. The driveway to the back entrance where the elevator was located was so bad I was scared to drive down in for fear of ruining my vehicle.

Megan W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID H.  |  First Impressions 
Clasificación:
4.0

Reserved a locker size well in advance of possession date and when I arrived that size was not available had to go up a size which cost me more.

JAMESA A.  |  First Impressions 
Clasificación:
5.0

Great services. My only issue was my car got locked inside the storage loading area and couldn't get back as I wasn't given any card and the office was closed.

Anaysha Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlene N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Whitney A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan B.  |  Overall Experience 
Clasificación:
5.0

Thrilled with customer service provided by Carissa (apologies for spelling). She went over and above to help me and my husband, especially by taking into account our age and for ease of accessibility! Much appreciated!

Diane N.  |  First Impressions 
Clasificación:
1.0

My inovice is wrong. I'll be in later todaty.

Paul T.  |  Overall Experience 
Clasificación:
2.0

on my first day, the woman at the front desk explained where my unit was but when i asked if the access code was for after hours, she just said yes. The door was open so I didn't think anything of it. The door was locked on my second visit and I tried my access code on the keypad on the left and it said I was denied. Then I tried the keypad on the right and it greeted me but the door did not unlock. I tried several times to use the intercom on both keypads but got no response. Had to drive back to the main office (unit was in a different building out back) and explained what was going on. She looked puzzled, then reviewed security and THEN explained that I had to use both keypads and in the other order but wasn't very quick to hand me the instructions. I told her that she did not explain any of this to me on my first day and just stared at me. Even the instructions did not explain what I had to do when I was leaving but the sign on the door threatening to deny my entry on my next visit if I didn't do it right was very clear. Your front desk should at least have someone who is going to act professional, they are the "face" of your company! Also, there was a tag on my door stating that it was clean and ready but I couldn't get in until I removed the tag which was VERY difficult without scissors. And fix your intercoms!

Kathleen M.  |  Online Move In 
Clasificación:
4.0

Dolly's at the stoage facility could use some repair

Steven F.  |  First Impressions 
Clasificación:
1.0

My couch and clothes as well as bedding I had in storage were completely destroyed and eaten by a rat while in the storage facility

Kevin G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA S.  |  Overall Experience 
Clasificación:
5.0

The only thing that upset me was Fancy Movers never showed up in st Catharines to unload the truck for me. I had to phone another company to come and help me One Go and they were so kind and did a great job. Southwest in kitchener were PERFECT.

Norma W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darla R.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Keith B.  |  Overall Experience 
Clasificación:
5.0

Very clean location inclusive of the unit! MJ set up the rental reservation for me knowing I needed an outside easily accessible unit for my husband's tools. Noah processed the rental when I got there and his service was friendly, quick and thorough! Outstanding service by both MJ (who remembered when I had mentioned a few weeks back I needed a unit) and Noah was so friendly and accommodating! Thank you for such great service!

Sandra Ann B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

liesa m.  |  Overall Experience 
Clasificación:
5.0

Had a few problems with the roof coming down and mouse problem and informed staff bt nothing was done

Leanne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob d.  |  First Impressions 
Clasificación:
2.0

Rude staff; poor communication, contradicting policies, difficult to deal with.

HEATHERROSE V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul G.  |  First Impressions 
Clasificación:
1.0

Would not recommend this facility to anyone.

Kerry J.  |  Overall Experience 
Clasificación:
4.0

Some of the counter people were extremely rude. No need for this and it was a terrible representation of a good product. Not sure I would go back because of this.

Trevor B.  |  Overall Experience 
Clasificación:
5.0

I moved in to a large unit, ended up selling the majority of my stuff before the first week. I asked whether I could move to a smaller unit and was switched over immediately! Fantastic service. MJ was terrific in making my simple request simple :)

Milan J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

leah n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rand B.  |  First Impressions 
Clasificación:
1.0

I was trying to resolve an issue when I checked out of my storage locker and asked to have the manager to call me. 4 days passed with no call back. I called again and the manager finally call me back. No apology at all for not getting back to me earlier, I have used this company many times for moves and rentals etc. and have not had any complaints. In the midst of our conversation about my issue she ended the call abruptly and then said bye and hung up. I called back and left a message for her and again no return call. Very disappointed in the customer service.

Chris H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paul a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bokole M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alida B.  |  First Impressions 
Clasificación:
5.0

WILL DEFINITELY USE YOUR SERVICES AGAIN. THANKS

Raymond P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dhaval J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GAETAN C.  |  First Impressions 
Clasificación:
2.0

I have been double charged for a storage unit end of January 2021 and despite contacting the branch on 3 occasions, twice in person the manager was too busy to sort out a refund of $186.00. Contacting g customer service didn't help either. After going over in detail again what happened and a promise they would sort out and me a refund. They did not call back and that was 12 days ago. Further, I vacated my storage unit and advised 3 people I had left. I received a late rent notice and a phone call yesterday asking me to pay again! No I would not recommend this branch at all, 8f 9t was their money out of their chequing account I am sure they would have sorted. I now have to escalate probably legal avenue as they refuse to process a refund. Avoid this branch like the plague!

Gaye L.  |  Overall Experience 
Clasificación:
4.0

Nicely set up. Fair pricing

Adam F.  |  First Impressions 
Clasificación:
1.0

The storage unit itself was great but I had more than one problem with rude staff there, that is why I closed my storage unit. I will not recommend this place to anyone. Management seems nice they will try to fix your issues once you complain but I feel like the other staff needs to be trained better when it comes to customer service.

samantha j.  |  Overall Experience 
Clasificación:
5.0

Truck ran great . Staff great. Will use your facility again in the future. THANKS AGAIN 

Raymond P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl L.  |  Overall Experience 
Clasificación:
5.0

The whole process was quick and easy. Aysha explained everything well and was very helpful. Looking forward to utilizing our large unit on a long-term basis.

David A.  |  First Impressions 
Clasificación:
4.0

The maps(floor plans) in the buildings were confising

george m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Bay C.  |  Overall Experience 
Clasificación:
5.0

Asia and Jenna, the sisters that work there were always very polite, friendly and helpful without the slightest frown on their face when I asked for anything. They actually went above and beyond.

AUBREY C.  |  Overall Experience 
Clasificación:
5.0

Mitch was excellent; polite, courteous, friendly and fast! Explained everything to me; helped with my box purchase, and overall couldn't have done a better job. 10 out of 10!! Deserves a big raise and a promotion. Thanks Mitch, well done.

Robert A.  |  First Impressions 
Clasificación:
5.0

Excellent experience just wished I had later access to my unit and I wasnt notified that the assess cards were uo and running until I saw another customer able to use theirs

Natasha I.  |  Overall Experience 
Clasificación:
3.0

Not having the unit I pre booked with on of you're trucks full of my crap... Having to get the next size unit and pay for the extra unneeded space..

CHRIS Y.  |  Overall Experience 
Clasificación:
3.0

Storage unit was absolutely covered in dust when I moved out.

Lisa H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon K.  |  Overall Experience 
Clasificación:
4.0

.

Daniel M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucie W.  |  Overall Experience 
Clasificación:
5.0

Helpful friendly and accommodating. The whole facility is managed well and has a very professional feel.

Edwin A.  |  Overall Experience 
Clasificación:
5.0

Fantastic experience and I would not hesitate to us your facility again in the future.

Chris R.  |  Overall Experience 
Clasificación:
5.0

Asia, Jenna and Sam were very helpful and courteous. When I visited previously to view the facility. MJ (manager) was very knowledgeable and helpful. On the day have my move in to the storage, Asia and Jenna were very helpful.

Janice J.  |  First Impressions 
Clasificación:
1.0

Hmmmm bad

Kyle M.  |  Overall Experience 
Clasificación:
5.0

Extended hours without an extra charge would've been nice. Otherwise, I had no issues.

PATRICE H.  |  Overall Experience 
Clasificación:
4.0

Please commend the staff at your Vine Street St Catharines facility. I have used truck rentals here several times and now storage as well. The staff is helpful, friendly and professional. Excellent service.

Patricia V.  |  Overall Experience 
Clasificación:
5.0

The service was great!! She was so friendly and fun - exactly what we need in front-facing customer service in today's new normal. Thank you for making our experience :)

Tammy D.  |  First Impressions 
Clasificación:
5.0

Great spot very happy would return when needed

Warren J.  |  Overall Experience 
Clasificación:
4.0

The guy was nice enough to walk me to the unit and make sure I was able to get in the building as the key took 15 minutes to activate. However, the key card was registered to Michael for some reason and I couldn't get access this morning with the card. The lady helping was helpful however, a bit of an inconvenience that it wasn't done right in the first place

Adam F.  |  First Impressions 
Clasificación:
5.0

Great service and a totally smooth 3 month experience. Thank you U Haul!

Angela B.  |  Overall Experience 
Clasificación:
4.0

I was a bit frustrated that, on move in day, my swipe card access to the storage building did not work. After two unsuccessful calls to reception, I had to go into the office area to get someone to help us. Once the sliding door was open, all went very smoothly.

Shael G.  |  First Impressions 
Clasificación:
3.0

Billing issues

Michael W.  |  Overall Experience 
Clasificación:
5.0

Convenient, secure yet accessible. Well done. Only complaint...need an elevator for people (not just cargo elevator) to travel to and from second floor. Stairwell obstacle for those with impairments. ¡Gracias!

Donald D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Donna E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Montana N.  |  First Impressions 
Clasificación:
5.0

I have used this storage place 3 times in the last 10 years and always clean, friendly. .

DIANNE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne C.  |  Overall Experience 
Clasificación:
1.0

You make us buy one of your locks, which I did. Bought a defective one that kept catching. Complained to staff about the problems opening the lock. Had Mitchell come and try it himself. He had both the key & the lock in his hands and deemed the lock defective. The latch seemed to catch on the inside of the casing and took a lot of time and struggle to remove each time. MJ would not let me exchange the lock. She kept saying that "how was she supposed to know that it wasn't my fault." "That I didn't drop it or damage it somehow." Absurd. I was only there for a short time & on this particular day, was moving everything out. Got it all, but 4 bags. Put the lock on and left. Was back yesterday morning to get the last 4 bags. I could not get the lock off and came to the office to try and get help. "Robert" at least acknowledged that if I could get it off, he would exchange the lock. Something that MJ refuses to do many times. I told Robert that my key was bending and i was concerned about not being able to get it off. Went back and kept trying and the key broke off. Went back to the office again and Robert said he'd come over and help. He first went into the office and got MJ who came out again and said that "for security reasons" they couldn't get the lock off for me." She blamed me over and over about the lock stating that I could have dropped it, etc. I am a professional woman in my 50's and didn't appreciate her accusations and lack of help. Not once did she apologize for the situation or offer any type of assistance. I asked about your lock cutting staff and she would not confirm that she would get assistance, and refused to allow "Robert" to help. I left and with a little bit of research, found a manager from another location who I had never dealt with before, who sympathized with my situation. This new manager shared with me how to get the broken piece out of the lock with a Bobbie pin and that I could then try my spare lock. Failing that, this new manager then gave me the number of the Hamilton location where upper management could arrange some help. I Googled that number and drove to Hamilton. "Tom" at this location called MJ for me and complained about their lack of customer service on my behalf. He inquired about a reason why they wouldn't help and they could not provide one for him. He got off the phone and went and talked to "Michelle" who authorized the u-Haul lock cutter, "Eric" to come and help and have me a new lock. While I drove back to St. Catharines and waited, he even called again to let me know when Eric would be there. Eric showed up around 9:30 and was extremely nice. He got the broken piece of key out and wanted to try the spare key himself. He had extreme difficulty getting the lock off with the key, too, ended up hurting himself while doing so and took the lock and keys with him.Judging on how my experience had gone to date, I went into the office to get a move out receipt from Robert before leaving. There is simply no excuse for this experience. MJ checked me into the locker, MJ rented me the van and took my drivers license, and MJ was there during every experience stifling her staff from helping me. I am extremely disappointed and baffled as to why a grown woman would be such a position, if she does not have the problem solving skills, or customer service skills to deal with these types of situations. Perhaps this position is too overwhelming for her and you need to re-examine your staffing at this location. Even a Manager whom I have never dealt with before, was able to offer assistance and direction. I had spent a lot of my time and frustration trying to get some assistance with a lock that U-Haul forces customers to buy and then does not stand behind their product. At least this Manager refuses to. In running my business, I could not even fathom speaking to one of my customers in the way that MJ handled this situation and is certainly not a good look for your company. At the very least, this woman requires further training on how to deal with situations as they arise.

christine l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vina O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRIS. P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Art S.  |  Overall Experience 
Clasificación:
5.0

Great service

Patricia R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JASON K.  |  Overall Experience 
Clasificación:
4.0

I would have given it 5 stars if the freight elevator was accessible 24/7 and not just during office hours. Perhaps with the same card activated access as the man door instead of staff locking it 20mins before the end of the day, forcing me to have to carry heavy boxes, one at a time, up the stairs to my unit.

Jeffery M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin S.  |  Overall Experience 
Clasificación:
5.0

The only improvement I would like is extending the hours in the evening

Frank R.  |  Overall Experience 
Clasificación:
5.0

I understand because of the construction the hours of access was limited however it was a little impeding but overall I enjoyed my stay it was awesome and the staff are the best1😁

John U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francia S.  |  Overall Experience 
Clasificación:
5.0

Everything was great Ty for all the help and support that haul gave me and i will be back end of july for a dry 5×10 storage unit for my bed and a couple things .Ty so much . Kevin krawchuk

Kevin K.  |  Overall Experience 
Clasificación:
3.0

The Vine street U-Haul has made significant upgrades and I support this friendly business. However, I recently chose the outside unit thinking it would be better for quick access etc (which it was). The unit leaked when it rained and there was evidence of rat feces on the stored boxes and floor. I had not chosen the extra coverage, so an expensive rug was ruined despite being covered and otherwise just gross. Don't use outside units!

elaine a.  |  Overall Experience 
Clasificación:
5.0

Great service. . Convenient. . Affordable at all times ..thanku muchly to everyone who helped me .. Definitely use service again 😄

Julie V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry s.  |  Overall Experience 
Clasificación:
5.0

The best thing about this location is the staff. And I'm not saying there's anything wrong with the location storage etc but the staff every single one of them has been amazing to deal with

Barbara L.  |  Overall Experience 
Clasificación:
1.0

So first off I was told that I would receive a storage unit free for a month if I rented a truck from Niagara Falls and dropped it in St. Catharines which made it so I had to go all the way there considering i was in St. Catharines. The gentleman in Niagara Falls was very helpful and lowered my rate cause I didn't have to do that. So then I get to vine at location to find out that the storage unit I booked was indeed not on the main level which I had requested cause I can't walk stairs. When I called to open I was given the main level at 134.95 and told it was a promotion. When I arrived I was told it was not the main floor and that If I wanted a main floor unit I would have to pay 164.95. The employee was texting the manager and the reply was there's nothing I can do unless I pull up the call. So I said yes do that. Cause I'm not paying 164.95. So I waited. Half hr went by and they pulled a call. Was not my call about ordering. It was a call just inquiring on prices and info then she goes on to tell me that now they can't find the call when I ordered. Very convenient I must say. So needless to say I'm waiting on someone to rectify this issue or my stuff will be coming out of the unit after my 30 days and I will be going to another storage place and going to social media about how much they are unprofessional and lie to you obviously just to make a sale. Won't happen with me!!!

April P.  |  First Impressions 
Clasificación:
5.0

Hi :) Mj Schmidt who is the General manager went out of her way to help me find storage. I was really impressed by her. Kudos for hiring her for hiring her A pat on the back for a job well done! Like i always say ? Your'e only as good a your'e staff Dennis Marceau 905-380-7146

Dennis M.  |  First Impressions 
Clasificación:
5.0

U-Haul gave us great service and as far as storage is concerned, the premises were well kept, and the staff were friendly. The upgraded facility on Vine Street, St Catharines says a lot about U-Haul

JAMES V.  |  Overall Experience 
Clasificación:
4.0

A streamlined, convenient and essential service. Gracias.

Donald D.  |  First Impressions 
Clasificación:
1.0

Unreliable service. Difficulty with billing early on. Elevator broken often. Trucks blocking entry to back of building by parking in the egress. Card access rarely worked. Building smells horrible. Overall, a very poor experience.

Robyn B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith B.  |  Overall Experience 
Clasificación:
5.0

Robert Deak made a terrible experience much better. My reservation got cancelled on me so they gave me two units which I'm not happy about but it will do. I will not recommend U-Haul for ANY Services in the future. My experience renting a truck was a nightmare at a very stressful time in my life. Thanks for nothing Uhaul

Lisa F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew p.  |  First Impressions 
Clasificación:
5.0

Thanks .

ahmed y.  |  Overall Experience 
Clasificación:
5.0

An excellent location for storage. Staff very helpful and work hard to keep hallways and bathrooms clean.

Gary D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONELLA S.  |  First Impressions 
Clasificación:
1.0

I've been dealing with U-Haul for probably 25 yrs now and I see they have the money to expand to the factory next door and spend all that money but yet they cannot seem to fix the problem with the lift that was broken 3/4 or more of the time I showed up. And I don't know what is going on with the massive pot holes, and (ponds) of water throughout the parking lot. The parking lot is not exactly car friendly. I had multiple problems with the one employee basically calling me a liar about the lift and said"I don't want to have to get up to go show you how to use it" (quoted and I had someone with me who heard that also). Second time he said he wasn't working but was standing behind the counter and would not assist me. Big guy with a beard, serious issues, even with the woman who was helping me one day. That guy clearly hates his job and doesn't like to stand up??

Mat P.  |  Overall Experience 
Clasificación:
5.0

Robert was very helpful and made the move-in process very convenient. The storage site is clean and maintained too, will definitely recommend.

Ridwan A.  |  First Impressions 
Clasificación:
3.0

It was a little disappointing when I tried to " skip the line" check in myself. For some reason it wasn't working where my photo of my license. I asked the young lady if she could help, she said to have a sit and she would check me in. Then charged me for a lock $11.99 that I was to receive free trying to check myself in. I have screen shots of " skip the line" Then to top it off, she asked if I wanted first or second floor? I replayed, whatever I booked, the $69.95 she said " no worries" At the end she said that my master auto pay & that it will be $90+ I said $69. Her reply was no no your on the first floor. I fault ripped off.... not happy

ralph l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally G.  |  Overall Experience 
Clasificación:
5.0

Everyone from beginning to end were awsome friendly and always someone to help. Security is amazing here as well 

Julie V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOE D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

MORGAN D.  |  Overall Experience 
Clasificación:
5.0

The facility is great- clean and well lighted. Staff is very good too. My only recommendation is to make access time to storage a few hours longer at the end of the day.

Frank R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE S.  |  First Impressions 
Clasificación:
1.0

You guys did not let me make instalment payments and I am upset about that because I lost everything I own

denise d.  |  Overall Experience 
Clasificación:
5.0

The staff at this location was amazing, super helpful.

Tammy C.  |  First Impressions 
Clasificación:
1.0

Our truck leaked in the rain and all of our belongings were wet. There was no light in our storage unit. Its was a 20x10 and we had to unload the 20ft truck we rented in the dark.

MORGAN D.  |  First Impressions 
Clasificación:
3.0

M.J., My move-in on 12/6/2019 went well. It was most unfortunate that the freight elevator stopped working on 12/31/2019. My brother-in-law and I had to carry my remaining items up the stairs.

Richard G.  |  First Impressions 
Clasificación:
5.0

Couldn't ask for a better experience. Helpful staff who made a special effort to find a closer dropoff to save me some driving. Great deal.

Graham C.  |  First Impressions 
Clasificación:
3.0

Staff were not very client friendly at the front desk. Did the basics for check in but lacking customer service skills.

Maureen R.  |  First Impressions 
Clasificación:
5.0

The facility was perfect but the rental of your trucks was a nightmare and I would not rent again ever.

Carol T.  |  Overall Experience 
Clasificación:
5.0

Staff was very considerate and understanding.

Sean G.  |  Overall Experience 
Clasificación:
2.0

Robbers. Will never use your company again in the future I will go out of my way to cause your campany greif

Harsimran K.  |  Overall Experience 
Clasificación:
5.0

service was quick and easy. Edits were made without question or hesitation. The staff is positive and helpful.

Heather M.  |  First Impressions 
Clasificación:
5.0

Very happy with my stay at your facility

mike n.  |  Overall Experience 
Clasificación:
5.0

Great service and very helpful staff!

Autumn A.  |  Overall Experience 
Clasificación:
3.0

The code for the doors didnt work. Wouldnt have gotten in the building if not for someone coming out

Linda B.  |  First Impressions 
Clasificación:
3.0

905 658 0732

MIKE. L.  |  Overall Experience 
Clasificación:
1.0

NO GOOD! After taking my money, told me the storage unit was second floor and the elevator doesn't work. Another customer complained it's a regular occurrence, so I cancelled immediately.

Daniel K.  |  First Impressions 
Clasificación:
2.0

Had to go back to the office three times, card to access door didn't work. Took half hour before I could get in to the storage unit. Then had to prop door open with a box and rush b4 alarm went off

joeseph M.  |  Overall Experience 
Clasificación:
5.0

Everything was fantastic, great people working there, very pleasant & extremely friendly & also helpful, thank you very kindly

Rachel K.  |  Overall Experience 
Clasificación:
5.0

Personal amable

Eigil H.  |  Overall Experience 
Clasificación:
1.0

HORRIBLE I had booked a uhaul, called to reschedule. That truck apperently wasnt avail aftr and i took whatever they had at full price mind you, show up at the sch time & they told me that wasnt avail

Terri W.  |  Overall Experience 
Clasificación:
4.0

Good job uhaul

Sahl A.  |  Overall Experience 
Clasificación:
4.0

It is a maze in your Vine St location. Just an idea pick a colour and paint a line on the wall (or 2" tape) to each destination Ie the stairwell. Gracias

MARK C.  |  First Impressions 
Clasificación:
4.0

Pretty good service.

Shianne C.  |  First Impressions 
Clasificación:
5.0

The units are expensive in comparison to other storage facilities

Candice M.  |  Overall Experience 
Clasificación:
5.0

Staff very professional , and helpful . I am a first time user of your storage Unit and look forward too doing business in the near future. Terry Stevenson Mar,23,2019

Terence S.  |  First Impressions 
Clasificación:
5.0

I found the staff to be excellent

Tracey A.  |  Overall Experience 
Clasificación:
5.0

Staff here were wonderful - helpful and accommodating, know their stuff and had great solutions and service throughout my experience as a storage client, as well as truck/trailer rental this weekend.

Arlene W.  |  Overall Experience 
Clasificación:
5.0

they were very helpful to me

trina K.  |  First Impressions 
Clasificación:
5.0

Sally was awesome

Sharon V.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and courteous at all times.

George H.  |  Overall Experience 
Clasificación:
3.0

I was bitterly frustrated at the lack of knowledge displayed by the office staff. Also, after paying all bills and closing my account, I was at first deducted another month's rent from my credit card.

Vasso N.  |  Overall Experience 
Clasificación:
4.0

Staff is still getting used to ubix service but was very friendly and accommodating

Andrew K.  |  Overall Experience 
Clasificación:
4.0

The guys at the desk were brilliant. Only downside is that the lift shuts down when their office hours shut down, and they never told us that.

Jacob S. | Reservación
Clasificación:
4.0

I had 3 payments taken out in one month, and a month later I'm still waiting for re-imbursement. This is unacceptable! You want your money or charge late fees, apply the same policy to customers!

Cathy B.  |  Overall Experience 
Clasificación:
4.0

all things went well. Thanks...

DJ L.  |  Overall Experience 
Clasificación:
5.0

My friend James co-signed, as my License was expired & MJ was accommodating. I've been utilising this Storage for almost 3yrs. Friendly staff & easy access to my unit at all hours. Move out was easy.

JAMES M.  |  Overall Experience 
Clasificación:
5.0

Legitimately surpassed all expectations. Friendly and efficient.

Eric K.  |  Overall Experience 
Clasificación:
4.0

Could use more office staff

John B.  |  Overall Experience 
Clasificación:
5.0

Lovely gentlemen who run the front desk.

rebekah l.  |  Overall Experience 
Clasificación:
1.0

worst customer service

Amanda S.  |  Overall Experience 
Clasificación:
4.0

I was happy with uhaul until they kept raising the price of rent (twice in one year) to cover the new building... they made me move out and quite upset to be honest

JESSICA I.  |  Overall Experience 
Clasificación:
5.0

I was always happy with the service and the staff was always happy and helpful. I'm glad I my units to this facility.

Sabrina K.  |  Overall Experience 
Clasificación:
1.0

Staff was gossipy & also told other people gossip & I kept on running after them to get into doors opened A water leak in my unit caused water damage on a chair that I stored in the unit poor lighting

PATRICIA W.  |  Overall Experience 
Clasificación:
2.0

When I first rented the unit I MADE SURE to ask if I could get a prorated refund if I moved out early. They said yes, then when I moved out I was told that was not possible. Absolutely ridiculous.

Taylor J.  |  Overall Experience 
Clasificación:
5.0

Great people, great location, easy process to sign up and use facility, in and out no problem!

Arlene W. | Reservación
Clasificación:
5.0

Rob was the employee who was beyond amazing in a time of crisis for my family. He went above and beyond to help us quickly secure a storage facility and made a desperate time easier. ¡Gracias!

KARI S.  |  Overall Experience 
Clasificación:
1.0

Wasn't given all info

ADAM M.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely helpful as I was in an urgent situation. No problems encountered at all. Very pleasant experience.

George H.  |  Overall Experience 
Clasificación:
4.0

Employees so friendly and customer service oriented, even during rush hours and hectiness

LIZ H.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff, well maintained facility. Highly recommended.

RAYMOND P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Volver
arriba