Customer Reviews for U-Haul Moving & Storage of Center Township at Beaver Valley Mall

1,771 reviews

100 Beaver Valley Mall Blvd   Monaca, PA 15061

(724) 728-6302

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(724) 728-6302

100 Beaver Valley Mall Blvd
Monaca, PA 15061

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The general manager was awesome. I’m so grateful he was the one there that day. Thank you, you don’t understand how much easier you made it for us

Noah S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Z 
Rating:
5.0

Customer did not leave a comment.

Erika D 
Rating:
5.0

Customer did not leave a comment.

Angela C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca K 
Rating:
5.0

Mr. Nick was a great help. He went above and beyond to take care of us.

JOHNNY B 
Rating:
5.0

Doing great no improvement needed

Bryan R 
Rating:
5.0

The young man that assisted us was very busy and very helpful to us. We appreciate his kindness!

charles h 
Rating:
4.0

The overhead door track wheels were stiff. I shot some oil on them and they worked much better.

james j 
Rating:
4.0

have one-way 15’ trucks.

Taja F 
Rating:
5.0

Employees was very nice and helpful would recommend to a friend

jesse K 
Rating:
5.0

Customer did not leave a comment.

Randy R 
Rating:
5.0

Customer did not leave a comment.

SHANNON D 
Rating:
5.0

Sales Associate Nick was very helpful!

debora P  |  First Impressions 
Rating:
3.0

The whole check in app process was annoying, there was so much I had to do once I got there that I should have been able to do ahead of time. Instead I had to waste another 20 minute finishing the check in. The drop off process was annoying too, let’s submit all this information that could’ve been done prior but we’re going to make you wait until you’re at our location to do it. I should’ve just had to entire mileage and be on my way.

Amanda S 
Rating:
1.0

My uhaul had a leak! A leak! It proceeded to rain all over my couch, clothing, everything that I moved! I also thought I paid for the one I could move to another store? But it didn’t confirm that way so I had to drive all the way from Boardman Ohio back to Monaca Pa! I would like a partial refund for my damaged tv, clothes, and my soaking couch.

Jayden V 
Rating:
5.0

Customer did not leave a comment.

Roberta C 
Rating:
5.0

Seats for waiting customers

James R 
Rating:
5.0

The representative that was able to help me & explained everything to me to my satisfaction.

Robert G  |  First Impressions 
Rating:
5.0

Great to work with.

kimberly C 
Rating:
4.0

Much better experience this time than i had last time

Brad B 
Rating:
5.0

Customer did not leave a comment.

Joshua B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Z 
Rating:
5.0

Customer did not leave a comment.

Josh B 
Rating:
5.0

Quick installation, price as stated. Wish the place had chairs.

EDWIN G 
Rating:
3.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Eliot K 
Rating:
5.0

Customer did not leave a comment.

Sonday C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
4.0

Customer did not leave a comment.

Garrett G 
Rating:
5.0

People were pleasant and efficient. Equipment was well maintained and and ran well

William H 
Rating:
4.0

Customer did not leave a comment.

edward t 
Rating:
3.0

The rate was ridiculous! I got a $20 truck just to take a 30 min drive, pick up a kayak, and drive 30 mins home. It cost me well over $100 and I even replaced the fuel I used before I returned it.

Stephanie E 
Rating:
4.0

Customer did not leave a comment.

Kionna H 
Rating:
5.0

Just needed to rent a dolly. Process was very quick and efficient. Employees were very pleasant and helpful. Even loaded the dolly into my vehicle for me.

patricia B 
Rating:
5.0

They were polite and answered any questions I had. Stayed personal even at the end of the work day.

Robert B 
Rating:
4.0

Customer did not leave a comment.

Bob W 
Rating:
5.0

Customer did not leave a comment.

Maureen K 
Rating:
5.0

The employees were friendly and helpful and efficient

thomas t 
Rating:
5.0

Customer did not leave a comment.

micheal c 
Rating:
3.0

One staff member was very rude and didn't want to help with trailer hitches

brad b 
Rating:
5.0

Reserved 2 furniture dollies w/truck, blankets and hand truck. Picked up truck and NO FURNITURE DOLLIES! Was told they were out and dollies are distributed on a first come, first served basis. Store manager (Beaver Valley Mall location) said the emplyee who took reservation was supposed to inform me of the dolly policy when truck was rented. It tells you that on- line when you make reservation.. This was an IN PERSON reservation. I had to seriously scramble to locate furniture dollies. HARBEF FREIGHT was very pleased to have me as a customer. Two dollies (identical to UHaul ones for sale at a huge lower price) cost me additional expenses. VERY DISPLEASED I had make accommodations FOR UHAUL’S policy failure.

David T 
Rating:
5.0

Customer did not leave a comment.

jesse b 
Rating:
3.0

Customer did not leave a comment.

(s) S 
Rating:
3.0

There is a clear disconnect from the HQ and the location. You talk and schedule things with HQ and the location has it all wrong. There is too much to write here. If people do read these contact me 412 576 8179

Nicholas B 
Rating:
4.0

Customer did not leave a comment.

sally g 
Rating:
5.0

Customer did not leave a comment.

Frederick M 
Rating:
5.0

Customer did not leave a comment.

Hans D 
Rating:
5.0

Customer did not leave a comment.

Marti C 
Rating:
5.0

Customer did not leave a comment.

Alexa M 
Rating:
5.0

Customer did not leave a comment.

Maureen S  |  Overall Experience 
Rating:
5.0

I wanted to take a moment to express my sincere appreciation for the outstanding customer service provided by Nick Cumpston at your U-Haul center, as well as the remarkable cleanliness of your storage units. During my recent visit to your facility, Nick went above and beyond to ensure that my experience was nothing short of exceptional. His professionalism, attention to detail, and genuine willingness to assist truly stood out and made a significant difference. His dedication to providing top-notch service reflects greatly on your team and the values upheld by your store. He was able to quickly resolve an issue while I was signing up for a storage unit and made sure I was taken care of. He provided me his mobile number earlier in the day when I was checking out a cargo van and answered my text message even after leaving the office for the day. He provided to me customer service that was not just the best but legendary. Furthermore, I was thoroughly impressed by the cleanliness and maintenance of your storage units. It's evident that your team takes great pride in upholding high standards of cleanliness and ensuring that customers like myself have access to well-maintained facilities. Please extend my gratitude to Nick and the entire team for their outstanding efforts. It's experiences like these that reaffirm my confidence and why over the years I have chosen U-Haul for not just local moves but national ones too. I work for Delta Airlines and have been relocated several times over the years and have always been treated well by your various locations. Thank you once again for your commitment to excellence. I look forward to continuing to utilize your services and am excited to store my personal effects in my new storage unit. I will not hesitate to recommend your center to others.

CHRISTOPHER P 
Rating:
5.0

Nick was great and extremely helpful.

Branden K  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Khalil T 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
1.0

The worker was very rude and nonchalant. Worker did not inform me that I needed to check out on an app once I returned the vehicle. Due to this and using the drop box I was charged $20. Was then charged for gas and was told two different slots the gas mileage was at. I will never use this location again. I will stick the previous location I always used. Would not recommend this location.

kiara k 
Rating:
5.0

Easy and friendly staff

Michael C 
Rating:
3.0

Customer did not leave a comment.

Michael P  |  Overall Experience 
Rating:
1.0

I reserved a ground floor unit specifically and for serious reasons and had the paperwork showing the confirming details. Young man behind the desk at the site said too bad, we don't have a ground floor unit. Here is what we have take it or leave it. Appalling customer service and fraudulent reservation system.

Susan C  |  First Impressions 
Rating:
4.0

gas was not right

PAIGE W 
Rating:
3.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Nick Cumpston does an EXCELLENT job in managing the facility and the other employees. He's professional, friendly, helpful, accommodating and assist in whatever way he's able.

BIANCA S  |  Online Move In 
Rating:
3.0

If you are open for business at 9 am, I expect to because on at 9am. There were a number of us waiting at 8:50 am to pick up our vans. The person operating the store arrived at 9:02am opened it and went through counting the money in draws er. No one got waited on for 20 minutes. Some of us have pick up times of 9 am for what we needed the van for. We were delayed getting you our appointment which then we missed our spot and had to wait another 1/2 hour to pick up Our product. Very bad business on uhauls part! Other than that the van was good

James B 
Rating:
5.0

Customer did not leave a comment.

Edward M 
Rating:
5.0

Customer did not leave a comment.

Taija W  |  Overall Experience 
Rating:
5.0

Facility was always clean, and staff was very friendly.

Mark A  |  Overall Experience 
Rating:
2.0

Every time I called I got put on hold. The lady was nice but I had some questions. Like when you rent a U-Haul truck you don’t get so many miles of gas free and a few other questions.

Lori M 
Rating:
5.0

Customer did not leave a comment.

john w 
Rating:
5.0

Customer did not leave a comment.

Tammy C 
Rating:
5.0

A great facility. Really like that carts are available and the enclosed unloading and loading area. The size of the freight elevator is fantastic.

Paul J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan S  |  Overall Experience 
Rating:
1.0

Have the workers tell the customers that they need to check the equipment back in through the app or else they will be an extra $20 fee. Also, be understanding if you hear that the customer’s vehicle breaks down and that is why you’re returning the U-Haul later than the reserved time. When you’re on the side of the road, your first thought isn’t “let me call U-Haul”, your first thought is “how am I going to get home”.

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

Chris W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl P  |  Overall Experience 
Rating:
3.0

The day I cleaned out the unit the manager Nick said he would go look at it and then close the account for me. Well, I get a text message and a letter mailed to me after Nick and I spoke face to face about closing it, stating that I was late on my payment. So, I called not sure who I spoke to and explained the situation and he kindly closed the account for me. As for Nick, please follow through on your end next time so this does not happen to anyone else. Thanks

Nikki R  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The place is very clean. I really liked the drive in garage, so you can load and unload your vehicle inside. Very nice. Will use them again in a heartbeat.

Thomas D  |  Overall Experience 
Rating:
2.0

Picking up the U-haul i was told where it was and to leave it as close to empty when returning it. The dash said 33 miles til empty when I got in. When returning it I pulled into the spot where it said and to wait for a representative... waited 5 minutes no one came out so I went into the store. Both associates were busy, which is fine. Thru the move and the load and unload I lost the invoice for the rental. The gentleman said if the gas was in the range it was ok. When I got out of the truck it was showing 35 miles left to empty so I did as the 1st gentleman said where I picked it up. I got charged the extra $30 for not having it full enough. Yet in the guidelines the gentleman said. As full as when you recieved. No one went over the truck with me showing me any or all of the features. With me being on a timeline I just left there angry knowing I had to find a gas station to fill up before this move. Frustrating because when you rent a car it comes full and you have to leave it full. Trying to find where to leave it empty and not seeing any gages on the dash telling me where the fuel gage was other then the one that is showing on the dash. The arm meter reader was looking like it was in the right same place.This whole experience was not the best experience for me. I hope I never ever move again and need a rental truck. I appreciate the truck and being able to use it from Pittsburgh to Harrisburg PA. But with my stress and anxiety levels already high using a 20' truck and driving it myself. Was very nerve racking in my brain being a 60 yr old lady moving all alone. Thanks for the use of the truck.

Nancy F 
Rating:
5.0

Customer did not leave a comment.

Mitch M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhaheim h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vivian D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicolas G 
Rating:
4.0

Customer did not leave a comment.

William T  |  Overall Experience 
Rating:
2.0

I reserved a 10x10x10 storage unit. When I arrived to move in I was told I would be getting 2 units smaller units. I wasn’t made aware of this when booking and this wasn’t what I paid for. It made it munch more difficult to move everything into 2 small units rather than the large one I reserved, I also had to purchase 2 locks as opposed to 1. When moving out of my unit last week, we notified the office that I was done with the unit and they said they would close it out. I then got a call a few days later saying they noticed my units were empty and asked if I moved out.

chase w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel E 
Rating:
4.0

Customer did not leave a comment.

Kevin P 
Rating:
5.0

Customer did not leave a comment.

Pascal W 
Rating:
5.0

Very satisfied with this storage facility

BIANCA A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bianca S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BIANCA S  |  Overall Experience 
Rating:
5.0

This facility has very caring and accommodating workers who go the extra mile delivering excellent customer service.Nick Cumpston does a great job in his management position.

BIANCA A  |  Overall Experience 
Rating:
4.0

very good job by Nick Cumpston.

Kerry E 
Rating:
5.0

Nick has always been a great individual. Anytime I come to uhaul for a rental or a unit, he's always there and ready to assist.

GREGORY N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
3.0

When I returned the equipment, I parked and sat in the vehicle where I was to wait for an attendant to come. I waited over 30 minutes, I decided to go into the store. Neither attendant was busy with a customer and neither attendant realized I was waiting under the tent for them. They just took the keys and never inspected the vehicle.

Melinda W 
Rating:
2.0

The trucked smelled so bad of cigarettes I didn’t even want to be in it. The dash was all dusty. There were wrappers on the floor in between the seats. I understand Covid isn’t as big as it used to be, but this truck definitely was not cleaned and if not for any other reason the vehicles should be cleaned to help the spread of germs. A vehicle that smells that badly of cigarettes should not even be rented out until the smell is gone in my opinion.

Gregory T 
Rating:
5.0

Customer did not leave a comment.

Ian G 
Rating:
5.0

Customer did not leave a comment.

Deanna K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melina H  |  Overall Experience 
Rating:
5.0

Entrance door to storage units broke. Manual open close not easy

scott a  |  First Impressions 
Rating:
4.0

The "self check-in" process was a little difficult to use. It took me 50 minutes to complete the pickup. The truck assigned to be was sandwiched in by other rental trucks and they had to reassign a truck to me. The moving pads I requested were not in the truck. I was fortunate that there was a person working at the counter inside that could help remedy the situation because it couldn't be resolved by telephone.

Frank S 
Rating:
5.0

Customer did not leave a comment.

sheila m  |  First Impressions 
Rating:
5.0

None ,

JIMMIE B 
Rating:
2.0

While the location is conveniently located, clean and organized, I was disappointed in the customer service. I personally stopped in to reserve my local rental, but it was entered into the system as a one-way rental (even though my destination was a mere 25 miles away). I got no print out to review my reservation, so I wasn't even aware until AFTER I picked up the truck when a representative called to schedule my drop off location. Furthermore, I was told by the person who called as well as the representative at the Monaca location that my reservation would be adjusted and any excess charges would be refunded, but that never happened. It also took three weeks after my rental for me to receive my final receipt via email. I've rented from this location two previous times over the past 2.5 years and my experience was much more positive, but the customer service was really poor this time. I even got "dismissed" by the representative when I returned the truck and tried to explain that the reservation was incorrect. The next time I have a need to rent a truck, I'll likely go further to find a different UHaul location.

dan p 
Rating:
5.0

Smooth operation!

SCOT F 
Rating:
5.0

Customer did not leave a comment.

Brad L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny P 
Rating:
3.0

Gas was at 3/4 tank and returned at 3/4 tank,when you park you front tires are a little bit higher than the back so they charger me 10 dollars

keith j 
Rating:
5.0

Customer did not leave a comment.

elizabeth p  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Nick and Shaun couldn’t have made this experience more pleasant. Nick was great to work with from the very start. He was understanding of our needs and adjusted our rental with compassion and humor. Shaun helped when we needed to change our storage unit because of the size and never once made us feel like we were annoying. Everyone was extremely friendly and went out of their way to help. Thank you for making this experience so easy for us!

Adrienne S 
Rating:
3.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

Jason G 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
4.0

Customer did not leave a comment.

Marlene L 
Rating:
3.0

After 3 rentals in 3 weeks, I get charged for after hours fees when my contract says it needs returned by 843am and the dealer doesn't open till 9am. Either I return on time per my contract or return it late having to wait for dealer to open and probably get charged. I guess I should just expect to get charged extra even though I bring both trucks back early with more fuel then I picked up with. I will just take my money elsewhere next time.

Scott C 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
4.0

Found garbage under and behind seat. Also located items in rear. I left them in there because they weren’t mine.

Joshua D 
Rating:
5.0

Customer did not leave a comment.

steven m 
Rating:
3.0

Customer did not leave a comment.

michael r 
Rating:
4.0

Customer did not leave a comment.

Byron B 
Rating:
3.0

It was not clearly explained to me i was receiving two 5x7 units instead of the 10x10 unit I requested. I was mortified to find out my movers crammed everything into two 5x7 rooms. I probably have a lot of broken items now and cant get to any of it! Staff was friendly and helpful but could have done better

Gina L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheldon K 
Rating:
5.0

The gentleman with the dreads found my car key that somehow got kicked under the counter. He saved me a whole uhaul ride plus gas after a very long day’s worth of work. He is greatly appreciated

Serenity P 
Rating:
5.0

Customer did not leave a comment.

theresa a  |  First Impressions 
Rating:
5.0

Thanks for the service. I will continue to use your services as needed and may be back in the near future for a smaller unit to rent….have to see what furniture doesn’t fit in the new house first. Thanks!

DANIEL W  |  Overall Experience 
Rating:
5.0

This was the best pick up experience we've ever had. Quick, great customer service, efficient.

Aaron T 
Rating:
4.0

Just a little upset about the roof that was repaired falling into my storage unit. Pieces. Also, the insurance on the unit is not worth the hassle I experienced when a few of my items were damaged due to mold. It’s so much of a process and inconvenient. The fees are also high at Uhaul. Our unit was always paid up but I seemed to pay a late fee after 2 days of being late and then before 30 days a lien fee was applied. I’ll def try another storage company before I come back to uhaul. Nick in the office is great! Thanks for all the help Nick!

carmella b  |  Overall Experience 
Rating:
5.0

We loved pulling inside to unload the truck. Throughout the month of storage, we were able to remove items at our leisure, into our vehicles, out of the weather. We are grateful to have had the units for free for a month with the truck rental. We will use this as incentive when suggesting to others.

mary g  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christopher V 
Rating:
5.0

Customer did not leave a comment.

brandon g 
Rating:
5.0

Communicate

JOSHUA M 
Rating:
5.0

Customer did not leave a comment.

Vincent D 
Rating:
1.0

Started to explain situation with my rental truck, guy behind the counter started writing out customer service number for me to call before I even finished the first sentence. “Can’t help you here” “my manager will come and say the same thing you gotta call if you have an issue” “it’s not our truck you rented it from the UHaul Neighborhood dealer in Philadelphia, not here right?” OK cool, way to stand behind what you offer I guess? What’s the point of having staff on location if they’re unable to help with issues and their knee jerk reaction is to pass the buck to a customer service person or my pick up location, which was a literal junkyard in the middle of downtown Philadelphia.

Chris S 
Rating:
5.0

Customer did not leave a comment.

Adriana A  |  Overall Experience 
Rating:
4.0

The vehicle rented was disappointing. There were not sufficient tie down hooks in cargo area. The truck is showing its age and we wondered if we would survive the 70 mile drive we made. The cab is filthy. The steering wheel was greasy and left black stains on my hands. I would not rent this again.

Keneth L 
Rating:
5.0

Customer did not leave a comment.

Andrew E 
Rating:
5.0

Trailer hitch looks great! No problems whatsoever with scheduling and installation. Great experience. Thank you!

(c) M 
Rating:
3.0

Great service but I paid for a pin and it was not included. Tried to call after but nobody answered. Too long a drive to go back to pick up the pin costing $8

(c) A 
Rating:
5.0

Customer did not leave a comment.

Gerald S 
Rating:
4.0

No flat carts in garage/storage area.

Gary M 
Rating:
5.0

Customer did not leave a comment.

Chelsea P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lakeshia W  |  First Impressions 
Rating:
4.0

The only complaint I have is being overcharged for my truck rental and it has not been corrected as of an hour ago.

Kim S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARKEYTA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary g  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff

Joe T  |  Overall Experience 
Rating:
2.0

I would have preferred not to have had to return to UHAUL just to get a move in receipt and again for the move out receipt, and was also charged an extra day for a rental truck that was clearly turned in on the day and time specified which I had to return to UHAUL again to clear up the mistake.

steve a  |  Overall Experience 
Rating:
5.0

I was very impressed with this facility.

Kathleen L  |  First Impressions 
Rating:
4.0

The Only Problem I Kept Having Was The " Locks" That UHaul Wanted People To Buy Kept Jamming I Had Two Of Uhaul's Locks & They Both Jammed & Would Not Open My Storage, Other Than That Everything Else Was Great!👍😊

deborah W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katherine M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danna M  |  Online Move In 
Rating:
1.0

Moisture in my unit Poor customer service Overcharged for days after unit closed Unit closed a month after move out

Cicero C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl P  |  Online Move In 
Rating:
1.0

I’m very unhappy. If someone would like to call me at 724-856-2467 I would be happy to explain

Joseph M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shenneca T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

San R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alecia F  |  Overall Experience 
Rating:
5.0

Reliable, staff are friendly

FAYE D  |  Overall Experience 
Rating:
5.0

Excellent customer service, friendly, patient, helpful staff.

BIANCA S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth Z  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jasmine H  |  First Impressions 
Rating:
1.0

Need 24/7 access

David B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ralph M  |  Overall Experience 
Rating:
3.0

No instructions on how to disarm unit and had to search for an employee. Floors need to be refilled and the tiles going up to the elevator were never graded. The bump caused one of my boxes to fall and the contents broke. The unit itself was clean and dry though.

Kristina N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LAUREN F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S  |  First Impressions 
Rating:
5.0

Everyone was so helpful and went out of their way to address my needs. The facility was clean and well lit. It was good to know that my items were safe and clean as when I put them in storage. Thank you and I always tell everyone that your place is the best and safest to use.

Jackie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LeAnne H  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Courtney W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kionna H  |  First Impressions 
Rating:
2.0

I paid almost $80 a month to have an indoor storage unit. To access this you would need to drive inside EVERY SINGLE TIME I came the garage doors were broke which causes me to park in a parking lot and walk an absorbent amount carrying objects with two young kids. Absolutely ridiculous to run a business like this.

Aubrey P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy M  |  First Impressions 
Rating:
5.0

Staff was helpful beyond expectations. Could not be happier with the entire rental experience

Don B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H  |  First Impressions 
Rating:
5.0

The office manager, Nick, was a pretty awesome guy, very knowlegeable, professional and just a heck of a nice guy.

john t  |  First Impressions 
Rating:
5.0

Nick was great! He took great care of us. Thank you for having him in place!

Russell F  |  Overall Experience 
Rating:
2.0

I paid extra to have a unit on the 1st floor for easy access in and out for the move. I get to my unit and there is a giant I-beam that runs directly up the center if it, which made arranging my person items much harder and not everything was able to fit. Very disappointed.

Michael M  |  Online Move In 
Rating:
4.0

old unit had newly discovered MOLD issues on contents. water marks on ceiling. insurance claim will be filed

Mark D  |  First Impressions 
Rating:
4.0

It wasn’t clear on what to do to access the unit and we set off the alarm. Otherwise was great.

Mary K  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

jasmine h  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Julius F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fawn P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan B  |  Overall Experience 
Rating:
5.0

Safe, convenient,and cost affordable

Bianca S  |  First Impressions 
Rating:
5.0

I've rented moving trucks and storage facilities to move out 2 college students at the same time. Easiest move out solution in the world! Never a problem with reservations. Friendly staff

Terri S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April s  |  Overall Experience 
Rating:
5.0

Very good service, and the Manager was Awesome. Nick Cumpston.. Thank you guys.

Brian M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bella M  |  First Impressions 
Rating:
1.0

The whole experience was a complete disaster. My storage unit had a lock on it so I couldn’t move my stuff. The restrooms were covered in feces. Had an issue with the truck. And when I called your customer service dept all I received was hostility and rude comments. Will never spend another nickel with uhaul as long as I live. Promise

Richard S  |  Overall Experience 
Rating:
2.0

Felt watched by others when moving stuff into my unit. Random people just walking around the 2nd floor around where my unit was.

Chloe C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BIANCA S  |  Overall Experience 
Rating: