Customer Reviews for U-Haul Moving & Storage of Carlisle

360 comentarios

1180 Walnut Bottom Rd   Carlisle, PA 17015

(717) 249-8661

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(717) 249-8661

1180 Walnut Bottom Rd
Carlisle, PA 17015

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone that I dealt with was awesome. Very concerned about what I needed and explained everything that was going on and kept me informed by all the emails and text. It was a very good experience

Teresa K. 
Clasificación:
5.0

This is a great facility. Clean, well maintained, well lit with a friendly and very helpful staff. I have already recommended it to several friends and will continue to do so.

ARTHUR S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric K. 
Clasificación:
5.0

Extremely impressed with the staff at this particular location!

Scott B. 
Clasificación:
3.0

Very disappointing because I had scheduled pick up at Mechanicsburg location. The day before pickup I was notified that the trailer was not at the Mechanicsburg location but I would need to go to Carlisle for pick-up. It seems that U-haul could have moved the equipment to promised location. Not only did they not, but they didn't offer any discount even though I went 20 some miles out of my way.

Russell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BART H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve w.  |  Overall Experience 
Clasificación:
4.0

Email confirmation and receipt for those dropping vehicles off during off hours. I never received a final receipt or any confirmation that everything was good when the truck was inspected.

Patrick N. 
Clasificación:
5.0

This facility is my go to place for rentals. Always a good experience here.

Jennifer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina L. 
Clasificación:
5.0

Extremely efficient service.

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA J. 
Clasificación:
3.0

Clean environment

Taylor S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew p.  |  First Impressions 
Clasificación:
5.0

Friendly staff and nice storage unit.

DENISE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew H. 
Clasificación:
5.0

No suggestions. Darlene Sims was absolutely fantastic to work with from start to finish.

Scott M. 
Clasificación:
4.0

Vehicle smelled of Cigarettes! It was not clean Radio was missing buttons! Seat fabric was cracked and the vehicle is not maintained! Impression is that they just don't clean it at all! To me they just park it and let it for the next customer!

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland W. 
Clasificación:
1.0

Customer service was severely lacking in this location. Took over 30 minutes to get our truck even though it wasn't the one we were supposed to have. Woman who was checking us out continued to complain about how unorganized everything was and how she couldn't find anything she needed to be able to give out trucks. They didn't seem to have trucks or keys checked in at all which explains why they had no idea the things I did reserve weren't in the truck. I Was missing the furniture pads reserved and then was charged for “stealing them” was also accused of stealing a dolly that was never in the truck or on our reservation.

Kristen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S.  |  Overall Experience 
Clasificación:
5.0

No delivery fee please. Or say it up front. The extra charge really hurt after already agreeing to the lump sum. Made me feel a bit cheated when I was having a good experience

Adrienne A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
3.0

Make sure the customer doesn't realize you're having a bad day. The guy who checked us in noted that he felt overwhelmed with equipment returning so quickly. The lady who checked us out noted she wasn't even supposed to be there.

Aaron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
1.0

These guys will deliver your box weeks after you expect it. Expect massive delays.

Christopher P. 
Clasificación:
5.0

Great convenient locatiom

Reginald S. 
Clasificación:
5.0

Requested a truck the night before picking up after closing hours and it was ready for me at opening hours. Extremely clean inside the cab and back. Easy return system.

Adrian S. 
Clasificación:
4.0

I wasn't given much information about my storage unit upon checking in online. I was provided my unit number and a “gate code” but had no clue what “gate” it was referring to and how to use this number. I made about 3-4 trips to my unit while setting off the alarm before someone assisted us in explaining the arm/disarm process.

Draven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Super easy to unload in an indoor facility. Man at register explained it all and had my unit in about 5 minutes.

MARK A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELINDA S. 
Clasificación:
5.0

This facility far exceeded our expectations. I would highly recommend. The manager is excellent.

Ken L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack H.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack H. 
Clasificación:
5.0

Very easy, smooth transaction. A bit expensive (weekend mileage charge is steep) but it got the job done. I was in and out quickly for both the picking up and the return.

Caroline B. 
Clasificación:
5.0

Staff at pick up counter and drop off were outstanding!!

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDRICK M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela F. 
Clasificación:
5.0

The ease of scheduling and picking up our truck was exceptional., the return process was a little misleading. There are small signs with arrows for "returns". This lot is full of vehicles with the little return signs everywhere but not really showing WHERE. When we took the truck to where the signs were, we were greeted with a snitty/snotty woman who said "why did you park that there?" Well, the awning that were supposedly to park under (?) was being worked on - couldn't park there. More direction needs to be given before someone comes out and grouches that we didn't put the truck in the correct place. Like maybe larger arrows? Arrows on the blacktop? Did not appreciate, after a long day of moving to be treated in that manner.

Kim G. 
Clasificación:
5.0

Boss was tired at 6 pm, but she was nice, to me. The yout guys in the morning were friendly too

David R. 
Clasificación:
1.0

I tried to move on Friday and everything booked through uhaul went wrong. From issues with the truck and not being allowed to drive it until a mechanic came (after two hours) to the movers I booked (and confirmed) not showing up, then re-booking through movinghelp.com (after an hour on hold) another set of movers and them also not showing up. The second set of movers also confirmed and promised they would not leave me high and dry. Also, the Uhaul app was not operational most of the day, making getting numbers and reference info incredibly difficult. This was probably the worst experience I have ever had of thoroughly planning something through a vendor and it all failing so spectacularly at every level. And the lack of support/ sympathy/ communication I have received from customer service has been disappointing to say the least

Chelsea H. 
Clasificación:
5.0

Great service. Easy drop off. Highest recommendation. Likewise an excellent experience at Asheville Tunnel Road location, where they helpfully provided everything that was unavailable at Monticello Road. Unusually helpful and resourceful technicians at Tunnel Road. Great employees!

Roberet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

The manager there has fantastic very knowledgeable, friendly and helpful

Consuelo V.  |  First Impressions 
Clasificación:
5.0

Ive rented from mutiple locations over the past 25 years. The 1180 Walnut Bottom Rd, Carlisle, PA 17015 location is by far the best. Ive rented 3x lone this year and each associate i worked with was different. All were professional and knew their job whether inside or store out with the equipment. Thanks again Carlisle store you made another job easy! Joe Hornick

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F.  |  First Impressions 
Clasificación:
5.0

Very friendly staff. Facilities are clean and secure.

Jason B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana K. 
Clasificación:
5.0

Good overall experience

Donald Y. 
Clasificación:
5.0

Great location, friendly staff.

Harold H. 
Clasificación:
5.0

Too many furniture pads, 3 boxes with 60 pads was just too many.

Mark P. 
Clasificación:
5.0

The manager assisting me was very helpful and courteous

JOSEPH N. 
Clasificación:
5.0

Great experience from the start!

Christopher W.  |  First Impressions 
Clasificación:
4.0

The manager is very rude and not personable at all

Jennifer C.  |  Overall Experience 
Clasificación:
4.0

The service was great just need more staff.

Darrell F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomy R. 
Clasificación:
5.0

Very courteous staff.

Chiquita M. 
Clasificación:
5.0

No suggested improvements at this time

Fidel A. 
Clasificación:
5.0

I've never been so impressed with the storage spaces and with the customer service. David went above and beyond my expectations.

Deborah B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean W. 
Clasificación:
5.0

This location had a well-run team of guys that were super-helpful and made dropping off the trailer and then the truck very quick and painless.

Donald S. 
Clasificación:
5.0

Darlene at the Carlisle office was very helpful and accommodating.

Lashawna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres B. 
Clasificación:
4.0

First time using a U-Haul van. About like I expected. Similar to a car rental with the advertised price nowhere close to the actual price paid in the end. But overall I got done what I needed to.

lynn B. 
Clasificación:
5.0

I reserved the appliance dolly for a pick up in Mechanicsburg. Upon arrival, I was told they didn't have any available. I had to travel to Carlisle for the equipment. I was happy with the service at Carlisle, but not happy with having to travel the extra mileage.

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ASHLEY C. 
Clasificación:
5.0

No improvements needed, keep going the way you have been.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

josiah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M.  |  Online Move In 
Clasificación:
5.0

The staff was very friendly, helpful, and very efficient in getting things done any timely manner. This is my third time using the Walnut Bottom location and each time has been a pleasant experience. I would definitely use them again.

Todd S. 
Clasificación:
5.0

Great experience!! The staff was super helpful and kind. I will definitely recommend them. They were very busy but took time to answer all my questions. Excellent service!

Aimee H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOEL Q. 
Clasificación:
5.0

Nada

Selma J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Dave was great

Dave F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

Great!

Al M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

Not much. Staff is very supportive, educated and patient. Great team!

Dan Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

No Comments Everything is good

Janga T. 
Clasificación:
4.0

Only problem was the pricing. Could've almost rented a efficiency for the price. Little exaggerated. Also should have been pro rated since we left early

GARY E.  |  Overall Experience 
Clasificación:
4.0

Overall my experience was great. The employees at this location are super friendly, knowledgeable, accommodating and helpful. It made me glad I selected this location over others in the area. They walked me through everything and answered my many questions. The only "negative" was that the computer assigned my storage unit at basically the farthest point away from the unloading area, and when the employees discovered it and found a closer spot for me (which I was sitting there for so I heard it), they couldn't figure out how to move me from the original storage unit to the closer one. This was a huge bummer as I was moving a lot of stuff and had to make many many trips weaving around the facility from the unload zone. This was frustrating to me, knowing there were open units closer. But it is what it is. I still very much appreciate the employees here. Very very friendly.

Andrea G.  |  First Impressions 
Clasificación:
5.0

This location is great, mostly because of the amazing employees. They are super friendly, helpful, accommodating and knowledgeable. I was renting a uhaul truck and storage unit for the first time by myself and was a little nervous / had many questions. They walked me through everything and even gave me some tips for moving which was great. I worked with Troy and the GM David Burden and both were fantastic. Makes me glad I ended up selecting this location over others in the area. Thanks for all your help!

Andrea G. 
Clasificación:
5.0

Van drove great Was able to move a small apartment full in one trip

Albert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
1.0

Terrible!!! Hello , I just spoke on the phone General Manager David Burden Jr at 1180 Walnut Bottom Rd Carlisle, PA 17015 about a Unit I have been trying to Close since May 27th. When I spoke with him he advised on May 27th he would do a one time exception and refund me what I paid being I did not use the unit at all and rented a truck. This is not acceptable and I can't accept the decision I was told that I cannot get a refund. I went in the 27th and tried to close unit and the workers at this location said no to wait for David to give me a call after the holiday. I never heard from him until today. I received a call from his worker and went the next day and tried again and was told the same exact thing. This is not my fault that the lock was not taken off when I am being advised not to take it off. I also rented a truck and was supposed to get a month off which is why he stated he would make the exception. I have been dealing with this since May 27th.

Crystal T.  |  Overall Experience 
Clasificación:
5.0

Everything was great!

David W. 
Clasificación:
5.0

Awesome!!

Tammy A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rochelle t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deu P. 
Clasificación:
5.0

Good deal. Very good security and climate controlled.

Peter K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Awesome experience

Daniel A. 
Clasificación:
5.0

Gracias 

Mara Eugenia P. 
Clasificación:
5.0

Excellent customer service and very helpful

Glenn S. 
Clasificación:
5.0

By far the best location hands down in all of Cumberland County. Always has the equipment I need, when I need it and always fast and easy process. Ask for Darlene! 10/10 as always!

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alswaid E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
4.0

El cliente no dejó un comentario.

james P. 
Clasificación:
5.0

Very pleased with the facility and the fact that it's indoors, has restroom facilities and is climate controlled. In fact, have rented a second space for our daughter while she is between apartments

diane o.  |  First Impressions 
Clasificación:
5.0

Dave was fantastic and very understanding of my travel arrangements. He AND his staff were fantastic. ¡Gracias de nuevo!

JOEL G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCESCO T.  |  First Impressions 
Clasificación:
3.0

Storage units a bit on the pricey side for the amount of space that’s being offered

Shadae M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George I.  |  First Impressions 
Clasificación:
5.0

I hated that Kmart closed but I love that U-Haul moved in, in it's place.

Maynard H.  |  First Impressions 
Clasificación:
5.0

.

Julie G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kay B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SALIH S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jamie l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRETT KEITH D.  |  First Impressions 
Clasificación:
5.0

The people was friendly and they took real good care of me , it wasn’t a hassle and they were respectful I would definitely recommend them to others

Bruce B.  |  First Impressions 
Clasificación:
5.0

Staff especially the women were so nice to us , facility is clean ,it was a nice experience especially were first timer in moving in and out ,thank u U-HAUL

cleofe d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C.  |  First Impressions 
Clasificación:
5.0

Great all around very helpful

LARRY H.  |  First Impressions 
Clasificación:
5.0

Made my transition from Texas to Pennsylvania that much smoother. THANL YOU!!!

Stanley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
5.0

So easy to deal with them and couldn't have found a nicer staff.

johanna c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana O.  |  Overall Experience 
Clasificación:
5.0

Incredible customer service and response time if we ever had a concern. Gracias

lylila m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA R.  |  First Impressions 
Clasificación:
5.0

Great location, very clean and extremely friendly staff.

Nadia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney D.  |  First Impressions 
Clasificación:
5.0

Great move-in experience. Staff were patient and friendly when showing me how to access my unit. , Great bright lights and climate controlled temperature are super. Everything is so clean. Monthly fees are lower than some storage units in area. Highly recommend.

Charlotte K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil D.  |  First Impressions 
Clasificación:
5.0

Awesome

Diana O.  |  First Impressions 
Clasificación:
5.0

Bueno

Edward T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  First Impressions 
Clasificación:
5.0

Customer service was great! It would be awesome to change your storage access to 24 hours. Gracias

lylila m.  |  First Impressions 
Clasificación:
4.0

Great experience. Just what I need. Tanya was excellent!! Because of the construction going on, the conditions were not the best. But I understand and appreciate the first month free!!

Ardell H.  |  First Impressions 
Clasificación:
5.0

Facility is well maintained and finished areas are very clean. They even smell clean.

Marjory N.  |  First Impressions 
Clasificación:
5.0

Excellent customer service, they made a hectic moving day so much easier. I would highly recommend them, their facility was Exceptionally clean and comfortable, the staff gave me a tour of the layout and showed me one on one how to use the entry system and how to activate the alarm that is individually set for each unit. My overall experience with them was excellent, and I would highly recommend them to anyone looking to store home goods in a secure, protected area.

Nadia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B.  |  First Impressions 
Clasificación:
5.0

David, Darlene, and the staff are focused on providing the best possible customer experience. What a great find in the Carlisle area

DOUGLAS D.  |  First Impressions 
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