Customer Reviews for U-Haul Moving & Storage of Carlisle

278 comentarios

1180 Walnut Bottom Rd   Carlisle, PA 17015

(717) 249-8661

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(717) 249-8661

1180 Walnut Bottom Rd
Carlisle, PA 17015

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Darlene at the Carlisle office was very helpful and accommodating.

Lashawna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres B. 
Clasificación:
4.0

First time using a U-Haul van. About like I expected. Similar to a car rental with the advertised price nowhere close to the actual price paid in the end. But overall I got done what I needed to.

lynn B. 
Clasificación:
5.0

I reserved the appliance dolly for a pick up in Mechanicsburg. Upon arrival, I was told they didn't have any available. I had to travel to Carlisle for the equipment. I was happy with the service at Carlisle, but not happy with having to travel the extra mileage.

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ASHLEY C. 
Clasificación:
5.0

No improvements needed, keep going the way you have been.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

josiah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M.  |  Online Move In 
Clasificación:
5.0

The staff was very friendly, helpful, and very efficient in getting things done any timely manner. This is my third time using the Walnut Bottom location and each time has been a pleasant experience. I would definitely use them again.

Todd S. 
Clasificación:
5.0

Great experience!! The staff was super helpful and kind. I will definitely recommend them. They were very busy but took time to answer all my questions. Excellent service!

Aimee H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOEL Q. 
Clasificación:
5.0

Nada

Selma J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Dave was great

Dave F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

Great!

Al M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

Not much. Staff is very supportive, educated and patient. Great team!

Dan Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

No Comments Everything is good

Janga T. 
Clasificación:
4.0

Only problem was the pricing. Could've almost rented a efficiency for the price. Little exaggerated. Also should have been pro rated since we left early

GARY E.  |  Overall Experience 
Clasificación:
4.0

Overall my experience was great. The employees at this location are super friendly, knowledgeable, accommodating and helpful. It made me glad I selected this location over others in the area. They walked me through everything and answered my many questions. The only "negative" was that the computer assigned my storage unit at basically the farthest point away from the unloading area, and when the employees discovered it and found a closer spot for me (which I was sitting there for so I heard it), they couldn't figure out how to move me from the original storage unit to the closer one. This was a huge bummer as I was moving a lot of stuff and had to make many many trips weaving around the facility from the unload zone. This was frustrating to me, knowing there were open units closer. But it is what it is. I still very much appreciate the employees here. Very very friendly.

Andrea G.  |  First Impressions 
Clasificación:
5.0

This location is great, mostly because of the amazing employees. They are super friendly, helpful, accommodating and knowledgeable. I was renting a uhaul truck and storage unit for the first time by myself and was a little nervous / had many questions. They walked me through everything and even gave me some tips for moving which was great. I worked with Troy and the GM David Burden and both were fantastic. Makes me glad I ended up selecting this location over others in the area. Thanks for all your help!

Andrea G. 
Clasificación:
5.0

Van drove great Was able to move a small apartment full in one trip

Albert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
1.0

Terrible!!! Hello , I just spoke on the phone General Manager David Burden Jr at 1180 Walnut Bottom Rd Carlisle, PA 17015 about a Unit I have been trying to Close since May 27th. When I spoke with him he advised on May 27th he would do a one time exception and refund me what I paid being I did not use the unit at all and rented a truck. This is not acceptable and I can't accept the decision I was told that I cannot get a refund. I went in the 27th and tried to close unit and the workers at this location said no to wait for David to give me a call after the holiday. I never heard from him until today. I received a call from his worker and went the next day and tried again and was told the same exact thing. This is not my fault that the lock was not taken off when I am being advised not to take it off. I also rented a truck and was supposed to get a month off which is why he stated he would make the exception. I have been dealing with this since May 27th.

Crystal T.  |  Overall Experience 
Clasificación:
5.0

Everything was great!

David W. 
Clasificación:
5.0

Awesome!!

Tammy A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rochelle t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deu P. 
Clasificación:
5.0

Good deal. Very good security and climate controlled.

Peter K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Awesome experience

Daniel A. 
Clasificación:
5.0

Gracias 

Mara Eugenia P. 
Clasificación:
5.0

Excellent customer service and very helpful

Glenn S. 
Clasificación:
5.0

By far the best location hands down in all of Cumberland County. Always has the equipment I need, when I need it and always fast and easy process. Ask for Darlene! 10/10 as always!

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alswaid E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
4.0

El cliente no dejó un comentario.

james P. 
Clasificación:
5.0

I recommend this location hands down if you're in need of a U-Haul in the Carlisle area. I also recommend dealing with Darlene at this location. She is very kind, friendly and will take care of what you need in a very quick and efficient manner. 10/10

Matthew W. 
Clasificación:
2.0

The moving van smelled like urine. The radio did not get any stations. And both the cigarette lighter things to charge your phone did not work. There was no one available for almost 10 minutes when I dropped it off. And when I picked it up after making the reservation over the phone with insults they kept asking me for more information that was not necessary for me to rent a van, which should have been asked over the phone initially.

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison H. 
Clasificación:
5.0

Absolutely wonderful service all around

Judy R. 
Clasificación:
5.0

Extraordinario servicio al cliente

Chiquita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

caitlynn H. 
Clasificación:
3.0

I had scheduled a month in advance for the smallest Inclosed trailer when I arrived they only had the 5 by 8 available which was way bigger than I needed other than that everything went smoothly

BRADLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Gracias

Lori A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alec D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody H. 
Clasificación:
5.0

I can't say enough great things about this place. Wonderful service and super helpful kind employees

Kyla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kitty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

wes W. 
Clasificación:
5.0

The billing is a tad confusing. I prepaid for everything and kept receiving emails that I was going to be charged the full amount again on 5/11.

Tara P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lavon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

The check out and check in service was quick and very professional.

Francis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
5.0

Friendly professional service.

Charles W. 
Clasificación:
1.0

Be clear about your "no attaching trailers to a 'competitor' truck," so that other folks do not lose 4 hours and $1,000 dollars

Julio G. 
Clasificación:
5.0

I had a very seamless experience. Staff was professional, friendly, and very accommodating. I have 2 storage units and will always use them in the future if needed. Highly recommend!!!

Deborah B. 
Clasificación:
5.0

Customer service was great, very smooth and easy experience. Thank you. I loved the vehicle

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

Overall experience was above average on the rental and the return of the vehicle. It was hassle free.

nadia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Great staff!

Traci T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARMAINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S. 
Clasificación:
5.0

Very efficient

Jon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M. 
Clasificación:
5.0

Great customer service. Quick in getting the truck returned and making sure everything was taken care of. Very smooth process on this end.

Kyle H. 
Clasificación:
4.0

I never received my receipt but besides this everything was perfect.

Andrea J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
1.0

El cliente no dejó un comentario.

ALRASHAAD J. 
Clasificación:
3.0

I thought the fees for this rental were very outrageous. I even got a discount for dropping off at a location that was better for uhaul..

Daniel R. 
Clasificación:
5.0

One of the best customer service and accommodating locations I have experienced in my lifetime of utilizing UHAUL.

Nathan T. 
Clasificación:
5.0

N/A -- fantastic new location, storage facility is top quality and accessibility, staff are professional and courteous.

MELINDA S. 
Clasificación:
5.0

Service was excellent friendly professional staff.

steven D. 
Clasificación:
3.0

So many calls and requests for photos of drop site. It was a very open driveway and anywhere was acceptable yet they kept pushing for photos and descriptions

David C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Do not use movinghelp.com. When the mover you hire does not show up, movinghelp.com will not help you.

Bryan M. 
Clasificación:
5.0

The vehicle was clean and well maintained but the cabin smelled like a smoker's vehicle. I just had a short rental and I was in a bit of a hurry, so that's why I didn't exchange it for another van at the time.

Paul M. 
Clasificación:
5.0

Amazing customer service, friendly and knowledgeable staff that takes the time to get to know their customers because they care -but don't take up your whole day in order to help you get what you need and on your way. I highly recommend this location for your rental and moving needs.

DANIEL C. 
Clasificación:
5.0

Great experience & easy to locate.

Don Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucinda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HELAIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

george D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Odell W. 
Clasificación:
5.0

People were very nice. Location is convenient with ample parking. We drove 38 miles in a van. We filled the tank which took 5 gallons. I believe the tank was not "full" when we received it. Difficult to tell, I know. Not complaining, just stating a fact. We will use this location again if needed.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn W. 
Clasificación:
5.0

Very pleased with the facility and the fact that it's indoors, has restroom facilities and is climate controlled. In fact, have rented a second space for our daughter while she is between apartments

diane o.  |  First Impressions 
Clasificación:
5.0

Dave was fantastic and very understanding of my travel arrangements. He AND his staff were fantastic. ¡Gracias de nuevo!

JOEL G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCESCO T.  |  First Impressions 
Clasificación:
3.0

Storage units a bit on the pricey side for the amount of space that’s being offered

Shadae M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George I.  |  First Impressions 
Clasificación:
5.0

I hated that Kmart closed but I love that U-Haul moved in, in it's place.

Maynard H.  |  First Impressions 
Clasificación:
5.0

.

Julie G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kay B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SALIH S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jamie l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRETT KEITH D.  |  First Impressions 
Clasificación:
5.0

The people was friendly and they took real good care of me , it wasn’t a hassle and they were respectful I would definitely recommend them to others

Bruce B.  |  First Impressions 
Clasificación:
5.0

Staff especially the women were so nice to us , facility is clean ,it was a nice experience especially were first timer in moving in and out ,thank u U-HAUL

cleofe d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C.  |  First Impressions 
Clasificación:
5.0

Great all around very helpful

LARRY H.  |  First Impressions 
Clasificación:
5.0

Made my transition from Texas to Pennsylvania that much smoother. THANL YOU!!!

Stanley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
5.0

So easy to deal with them and couldn't have found a nicer staff.

johanna c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana O.  |  Overall Experience 
Clasificación:
5.0

Incredible customer service and response time if we ever had a concern. Gracias

lylila m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA R.  |  First Impressions 
Clasificación:
5.0

Great location, very clean and extremely friendly staff.

Nadia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney D.  |  First Impressions 
Clasificación:
5.0

Great move-in experience. Staff were patient and friendly when showing me how to access my unit. , Great bright lights and climate controlled temperature are super. Everything is so clean. Monthly fees are lower than some storage units in area. Highly recommend.

Charlotte K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil D.  |  First Impressions 
Clasificación:
5.0

Awesome

Diana O.  |  First Impressions 
Clasificación:
5.0

Bueno

Edward T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  First Impressions 
Clasificación:
5.0

Customer service was great! It would be awesome to change your storage access to 24 hours. Gracias

lylila m.  |  First Impressions 
Clasificación:
4.0

Great experience. Just what I need. Tanya was excellent!! Because of the construction going on, the conditions were not the best. But I understand and appreciate the first month free!!

Ardell H.  |  First Impressions 
Clasificación:
5.0

Facility is well maintained and finished areas are very clean. They even smell clean.

Marjory N.  |  First Impressions 
Clasificación:
5.0

Excellent customer service, they made a hectic moving day so much easier. I would highly recommend them, their facility was Exceptionally clean and comfortable, the staff gave me a tour of the layout and showed me one on one how to use the entry system and how to activate the alarm that is individually set for each unit. My overall experience with them was excellent, and I would highly recommend them to anyone looking to store home goods in a secure, protected area.

Nadia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B.  |  First Impressions 
Clasificación:
5.0

David, Darlene, and the staff are focused on providing the best possible customer experience. What a great find in the Carlisle area

DOUGLAS D.  |  First Impressions 
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