Gracias
Lori A.Customer Reviews for U-Haul Moving & Storage of Carlisle
Testimonials From Recent Customers
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I can't say enough great things about this place. Wonderful service and super helpful kind employees
Kyla M.The billing is a tad confusing. I prepaid for everything and kept receiving emails that I was going to be charged the full amount again on 5/11.
Tara P.The check out and check in service was quick and very professional.
Francis L.Friendly professional service.
Charles W.Be clear about your "no attaching trailers to a 'competitor' truck," so that other folks do not lose 4 hours and $1,000 dollars
Julio G.I had a very seamless experience. Staff was professional, friendly, and very accommodating. I have 2 storage units and will always use them in the future if needed. Highly recommend!!!
Deborah B.Customer service was great, very smooth and easy experience. Thank you. I loved the vehicle
Mark B.Overall experience was above average on the rental and the return of the vehicle. It was hassle free.
nadia W.Great staff!
Traci T.Very efficient
Jon L.Great customer service. Quick in getting the truck returned and making sure everything was taken care of. Very smooth process on this end.
Kyle H.I never received my receipt but besides this everything was perfect.
Andrea J.I thought the fees for this rental were very outrageous. I even got a discount for dropping off at a location that was better for uhaul..
Daniel R.One of the best customer service and accommodating locations I have experienced in my lifetime of utilizing UHAUL.
Nathan T.N/A -- fantastic new location, storage facility is top quality and accessibility, staff are professional and courteous.
MELINDA S.Service was excellent friendly professional staff.
steven D.So many calls and requests for photos of drop site. It was a very open driveway and anywhere was acceptable yet they kept pushing for photos and descriptions
David C.Do not use movinghelp.com. When the mover you hire does not show up, movinghelp.com will not help you.
Bryan M.The vehicle was clean and well maintained but the cabin smelled like a smoker's vehicle. I just had a short rental and I was in a bit of a hurry, so that's why I didn't exchange it for another van at the time.
Paul M.Amazing customer service, friendly and knowledgeable staff that takes the time to get to know their customers because they care -but don't take up your whole day in order to help you get what you need and on your way. I highly recommend this location for your rental and moving needs.
DANIEL C.Great experience & easy to locate.
Don Y.People were very nice. Location is convenient with ample parking. We drove 38 miles in a van. We filled the tank which took 5 gallons. I believe the tank was not "full" when we received it. Difficult to tell, I know. Not complaining, just stating a fact. We will use this location again if needed.
Robert S.The only thing that was a small hiccup was the internet speed was slow. If that's the only issue they are doing great
Dianna P.Have the 1-800 Moving Help customer service number ready for customers having problems with Moving Help. Not just tell them that it basically is not your problem. You are not part of Moving Help. To the customer they hire moving help at the same time they rent your truck and in the same cart online. They both have the U-Haul trademark so in my mind you are the same.
Thomas H.Very pleasant young woman.
Joseph Z.Very pleased with the facility and the fact that it's indoors, has restroom facilities and is climate controlled. In fact, have rented a second space for our daughter while she is between apartments
diane o. | First ImpressionsGreat van rental. All sales representatives very courteous.
DENNIS D.Maybe give an overview of what the cost would be overall after ading the mileage on your trip. The $19.95 cost is misleading, withthe .59 charge per mile your cost rises extremely quickly on jsut a short 30 mile trip.
Michael M.We picked a location online for drop off and when we picked up the truck up, our paperwork said another location. We called the location we wanted yo drop off and the representative was very attentive to our needs. ¡Gracias!
Jesse G.Everything was excellent. Will definitely use again
Christian S.The only way to improve your service is to clone Bruce, the manager of the Walnut Bottom facility! I called him on Friday afternoon with a concern about my RV electrical connection to our tow car. He attempted to walk me through this issue and when we could not resolve he allowed me to come into the business at 800 on a Saturday morning, With incredible humor and obvious extensive knowledge, he walked through the entire system and diagnosed the problem and fixed it on the spot and all but apologized for charging me...what he charged me was less than the value I received. i would recommend Bruce and his crew to anyone. Thank you UHaul for the intelligence to have guys like Bruce on your team. Thank you does not say enough about my satisfaction for his incredible customer service.
RON T.Great staff and overall experience.
Doug D.Excellent in all respects. Very knowledgeable with excellent advice for this first timer.
gary G.Dave was fantastic and very understanding of my travel arrangements. He AND his staff were fantastic. ¡Gracias de nuevo!
JOEL G. | Overall ExperienceThe employees I came into contact with were all super nice and helpful. The cargo van was clean.
Krystle D.I had some issues with rental but they took care of all my concerns. Very helpful.
Dennis T.I did everything online and was in out! Wonderful
Peggy A.This was a very pleasant experience. Made me want to rent from U-Haul. Was especially happy with the corporate site as it seemed to be more organized than from franchises. The use of the website for return was also very helpful and easy. The only thing I would recommend is a rate for a longer period than 24 hours. I had to pay for two days worth of rental even though I returned the equipment the following day. There should be a special rate.
Art C.The Walnut Bottom Road U Haul facility is fantastic!! Indoor loading and unloading, well lit, clean and great people who are both helpful and have a good sense of humor when I fail to use my pass card properly!!
ARTHUR S.While all of my transactions at this location have been mostly smooth, I had my doubts about my most recent visit, renting a 15 foot truck. It was a Sunday morning at 11:15am 3/20/22 - and there was a line of folks renting trucks and someone renting a storage space. Bo was working with Mark or Matt, who seemed to be a newer hire. Bo was tremendous in working with the new hire at getting his people served while working his own line of customers. He was pleasant and calm in a situation that could have been at the least frustrating. He clearly knew the products and the computer system very well, helping Mark multiple times as he learned, but not to the point where Bo's own customers suffered. Bo also helped check in my truck the next day and was helpful and nice. Bo is a special and responsible associate and a real asset to the U-Haul brand.
Brad K.Staff was very friendly and helpful.
Jason K.N/A. All facilities and service are excellent!
MELINDA S.They went above and beyond for help, I forgot my ring in the cup holder and they called me to let me know, they held onto it until I got there!
Elli S.Just a big thanks to Kevin on the PA side for his help in explaining everything (since this was my first experience with this) and a big thanks to Jason on the MO/IL side for the smooth drop off and pick-up of the u-box the next day! Both men were a pleasure to work with. Also to whomever drove in between - thanks! Everything arrived in fine shape (and ahead of schedule)! We will be using u-box again!
roxie J.The scale for refueling was off by 3 gallons . It said I needed 14 gallons and I really only needed 11 but didn't notice until I had already pumped the 14 .....in today's world that's a $12 difference. That is also 3 less gallons I can put in my car. I was charged for blankets that were in the truck when I dropped it off... another $25 stolen....now we are at $37 or 3/4 of a tank of gas in my car..臘â€â™‚ï¸.. I buy storage lockers and had planned to use uhaul trucks to haul the contents but,if I buy every week that would be 52 x$37 or $1924. 路â€â™‚ï¸
scott C.While my experience at this location was wonderful, by entire experience was terrible. First my rental was changed from one location to another without any notification. This was after I had confirmed with an employee the location a few days prior. Then when I called the 800 number for assistance in finding where to go, the customer service representative hung up on me, leaving my husband and I to figure it out on our own. Due to the added 40 minutes to get to the correct location and return home, we were late for the movers and charged an additional $90. The only saving grace were the wonderful employees at the location who were so kind and assisted me. They both deserve a raise.
Sarah F.Staff properly
Stephen V.Storage units a bit on the pricey side for the amount of space that’s being offered
Shadae M. | First ImpressionsI hated that Kmart closed but I love that U-Haul moved in, in it's place.
Maynard H. | First Impressions.
Julie G. | First ImpressionsThe people was friendly and they took real good care of me , it wasn’t a hassle and they were respectful I would definitely recommend them to others
Bruce B. | First ImpressionsStaff especially the women were so nice to us , facility is clean ,it was a nice experience especially were first timer in moving in and out ,thank u U-HAUL
cleofe d. | Overall ExperienceGreat all around very helpful
LARRY H. | First ImpressionsMade my transition from Texas to Pennsylvania that much smoother. THANL YOU!!!
Stanley S. | Overall ExperienceSo easy to deal with them and couldn't have found a nicer staff.
johanna c. | First ImpressionsIncredible customer service and response time if we ever had a concern. Gracias
lylila m. | Overall ExperienceGreat location, very clean and extremely friendly staff.
Nadia B. | Overall ExperienceGreat move-in experience. Staff were patient and friendly when showing me how to access my unit. , Great bright lights and climate controlled temperature are super. Everything is so clean. Monthly fees are lower than some storage units in area. Highly recommend.
Charlotte K. | First ImpressionsAwesome
Diana O. | First ImpressionsBueno
Edward T. | First ImpressionsCustomer service was great! It would be awesome to change your storage access to 24 hours. Gracias
lylila m. | First ImpressionsGreat experience. Just what I need. Tanya was excellent!! Because of the construction going on, the conditions were not the best. But I understand and appreciate the first month free!!
Ardell H. | First ImpressionsFacility is well maintained and finished areas are very clean. They even smell clean.
Marjory N. | First ImpressionsExcellent customer service, they made a hectic moving day so much easier. I would highly recommend them, their facility was Exceptionally clean and comfortable, the staff gave me a tour of the layout and showed me one on one how to use the entry system and how to activate the alarm that is individually set for each unit. My overall experience with them was excellent, and I would highly recommend them to anyone looking to store home goods in a secure, protected area.
Nadia B. | First ImpressionsDavid, Darlene, and the staff are focused on providing the best possible customer experience. What a great find in the Carlisle area
DOUGLAS D. | First Impressions