The local location was fine. U-Haul should have adjustable mirrors on the trucks though. That would make for safer, easier driving.John S.
Customer Reviews for U-Haul Moving & Storage of Carbondale
Carbondale, IL 62901
(Off 51 N)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Safer drop off location and clearer instructions that are laid out at once so women know they will have to exit the vehicle and go to the back of it multiple times to take pictures of the cleanliness. Puts us at risk, especially when we don't know that once we get back in the van, we have to get back out for other pictures. Remember the females! Getting in and out of the van as a female is a really good way to draw attention to oneself.Cierra S.
truck floor could have been cleaner but otherwise great, great customer service, truck worked fine, no other issues - thank you!Lylah T.
El cliente no dejó un comentario.Deven w. | Online Move In
El cliente no dejó un comentario.CRYSTAL M.
Keep up the g o d jobWENDELL S.
I have been renying a truck pickup and yesterday I went to the lumber yard and I had some pieces of plywood and two by fours. I was leaving the parking lot not even going to miles a hours the wood slid in the back of the truck because it does not have a skid spray on it and it is slick. Well any way I called went back to U-Haul and the last there started bitching and telling me I was going to pay to fix it . I had the truck for one hour I had 1000.00 dollars in lumber in the truck but the plywood slid and it push the back of the bed into the back of the cab and broke the window she would not let me take my lumber to the job site that cost me 240 dollars for men working they make,30 Ann hour there was four I have to pay ,920 to them for not even working. She would not let me use another truck and she still took money out of my bank account.no had. To pay si towing which is a U-Haul dealer as well to come and take the stuff put it on a wrecker and charged me 200.00 I did not get use of that vehicle or another vehicle because of this. Your in the rental business things like this happen the truck is made not even a right of an inch thick and he said the truwas not boverloaded it was because the put the bed liner in and should have had a protective coating sprayed in there and this would not have happeJeffrey B.
Online check in did not let me proceed because it could not accept my 2nd contact for some reason and employer or lease agreement did not work either. Staff at this location took about 1 hour to get me checked in, because they forgot to first check in the van I was renting. It was one of the most frustrating things I encountered. Staff were not wearing masks, and one of the guys was coughing up a storm. Bathroom did not have any soap, so I could imagine the coughing guy was just spreading what ever he had everywhere. I have never been so displeased with service like I have at this uhaul location.JOHN C.
Stop robbing people. I was charged for 2 days when I only needed one and I barely used the mileage they gave me but I got none of my money back.. I was robbed. I should have at least got a refund for what I didn't use. And my price kept changing. When I made the reservation online the price was one thing then when I went to put my card in, the price went up and then when I went to pick up the truck, my price went up again but no one explained to me why I had to spend so much.James D.
My Uhaul experience was great once I reached Carbondale and thereafter. Unfortunately, I was scheduled to pu the trailer at Vienna, IL, I called to confirm at location that it was waiting for me. I get there at 4pm, fill out paperwork and go to hook up BUT I CANT BECAUSE THE TRAILER WAS OUT FOR SERVICE without the unavailable on their computer. I then had to drive another 45 mins to carbondale. All this could have been avoided if people would just double check their stock daily. It was quite inconvenient because I could not load until the next day because it was dark when I arrived at the house. I still had another 10 hr drive after loading. I know stuff happens but I was moving my 80 yr old mom and it was way too long of a day in the carCARYN LISA H.
This is the third uhaul I have rented in three months. I was told there weren't special rates for rental ht multiply times. Online says there is. The first truck smelled like someone had Urinated In it. This truck had a empty sandwich wrapper and dirty napkin or tissue in the cup holder akd the front tire rubbed the bumper from a previous accident. You could t turn the wheel all the wayRebecca S.
El cliente no dejó un comentario.Thelma V. | First Impressions
El cliente no dejó un comentario.NAISHON P.
El cliente no dejó un comentario.Gary S.
Staff provided no service, I had to search staff out to turn in the truck. Employee was listening to his music with ear plugs inRobert B.
El cliente no dejó un comentario.Steven H.
Very friendly, Very professional!Tyrone W.
El cliente no dejó un comentario.John C.
Excellent. Got stuck on intersect behind a big three semi wreck and wasn't able to get unloaded and return the trailer in time and they worked with me. Can't say so much about corporate bc I had to wait on the phone for 45 minutes; also, maybe local office should have somebody answering phones instead of everything going to corporate.DOUGLAS H.
cab smelled like cigarettesAARON V.
Brad was attentive to what I needed. Provided excellent service and will recommend Carbondale Illinois UHAUl to anyone that needs a truck.John T.
Good value for dollars spent. Friendly staff. Very helpful and customer oriented.Robert D.
Friendly and helpful but lady on duty Thursday afternoon was doing more then she could handle. She was checking 1 customer out and checking me in . Forgot to put in computer that I arrive and then I was charge for another day . The manager Bob took care of it right away . Other then that excellent place to go to .William A.
Make sure the trailer running lights work next time.Chase B.
I had a very good experience & my items arrived safely. Gracias.Angela V.
El cliente no dejó un comentario.Deborah S.
Maybe put a sign on the door that the key return is at the back of the buildingâ€¦Valerie M.
El cliente no dejó un comentario.BRADY J. | First Impressions
El cliente no dejó un comentario.Patricia l. | Overall Experience
El cliente no dejó un comentario.Noralee E.
El cliente no dejó un comentario.Nicole H.
El cliente no dejó un comentario.Heather T.
El cliente no dejó un comentario.Preston D.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Charisse T.
Cleaner and better looking equipment and better customer service staff was rude and not understandingGlen L.
El cliente no dejó un comentario.Tyra O.
Will be glad when the improvements are finished.James H.
El cliente no dejó un comentario.John C.
I made reservation on line and my trailer was ready when I arrived and the manager was very helpful and friendly. When I returned the trailer, the evening employee was just as friendly & helpful. Great Experience! This is my 2nd time renting from this location and both times have been 100% satisfactory.Neal H.
The lady was very nice and very helpful I would rent from Carbondale you all anytime I need anytingKEVIN P.
5x9 open trailer was very stiff. Rudd ride !Dale A.
The back and cabin of the truck were both dirty. The cabin had food and drink spills, and the back had not been swept out.Jacob C.
El cliente no dejó un comentario.Brittany S.
We have used this location several times over the last 5 years including coming from 2 nearby states. They are always friendly, courteous, willing to help, and find what we need when we need it.MAURICE L.
El cliente no dejó un comentario.Patricia L T.
Always great service at this locationRonald D.
El cliente no dejó un comentario.Ray R.
This was the best experience I've ever had dealing with Uhaul. The manager was extremely friendly, professional, and a pleasure to work with. You guys found a gem in this guy!Stephen H.
El cliente no dejó un comentario.LEON R. | Overall Experience
El cliente no dejó un comentario.ELIYAHU B.
Easy in, easy out. Awesome service and super quick!Terri G.
El cliente no dejó un comentario.darlene B.
El cliente no dejó un comentario.Mark H.
Location is doing some remodeling. Truck was just an average local rental truck...dirty and pretty beat up!!!david D.
Excellent serviceRichard P.
El cliente no dejó un comentario.CHRIS P.
El cliente no dejó un comentario.Calvin B.
It is not this site's fault, it's your sales department's fault. I had a bad experience renting a truck because I was not given enough miles to do the moving job. A lot less, and had to pay an exorbitant amount for over mileage, and had to pay extra for gas, when I picked up a truck that was not full of gas. When I turned my truck in I filled it until the gas pump shut off and it wasn't totally full, so they charged me extra again. So a simple move job cost me $40.0 more than I was told when I rented the truck. Totally unsatisfied with your company. I will be using some other company to make my next move. U-Haul sucks!Steven C.
El cliente no dejó un comentario.Roger W.
El cliente no dejó un comentario.Rebecca O.
The person was very nice and most helpfull !!DAVID D.
El cliente no dejó un comentario.TONDA V.
The woman who helped us knew her stuff, and she was very nice and helpful.JOSEPH P.
I would like to have a decent truck to rent for my money!SHEILA C.
We always get good service at Carbondale!Gregory M.
Holiday weekend no one was thereLISA F.
El cliente no dejó un comentario.Deborah G.
El cliente no dejó un comentario.Marjorie B.
We rented a 15 foot van for the day. It was clean and all went well. Yes I would highly recommend this location if you need a rental.Amie R.
Thank YOU SO much!! We left a precious item in the truck and was able to go back 3 days later and retrieve it. We are so appreciative!Chester M.
El cliente no dejó un comentario.Craig S.
El cliente no dejó un comentario.Patrick D. | Overall Experience
El cliente no dejó un comentario.Ray S.
can't think of a thing. haven't opened boxes yet to see if anything was broken.TV has not been set up yet to see if it still works. but all seems good.desiree M.
We had a very hard time figuring out where to drop off the vehicle and how to get in touch with the personnel. We followed the signs that directed us behind the building but were stuck from there. We tried using the contact-free method of returning but couldn't get it to work on my mobile device. We tried looking for someone to help us but couldn't find a door to enter through. Talked to a couple guys in back and they didn't know how to help us. I called the location multiple times but after ringing a few times the line is suddenly disconnected. Eventually the owner came out to meet us and he took care of our return.ASHLEY L.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.Bradley S.
El cliente no dejó un comentario.Kimberly T.
I have paid extra amount they told they gonna send it to my account but thry doesn't sent till now.I paid for for 20 miles but i traveled only 6 miles they charged me for extra 14 miles.NIHAL REDDY N.
The employee did a great job helping me pickup my equipment. Thanks.Eric L.
El cliente no dejó un comentario.Salome D.
El cliente no dejó un comentario.Amber B.
El cliente no dejó un comentario.barma S.
Everything went smoothly and quickly.Ninette J.
El cliente no dejó un comentario.Ryan L.
El cliente no dejó un comentario.RONALD T.
El cliente no dejó un comentario.Edward W.
El cliente no dejó un comentario.Chris F.
I had registered to use the DuQuoin location, and my pickup was changed. It would be nice if the vehicles could be shared between locations.Bill W.
El cliente no dejó un comentario.Paul M.
It was not the location but corporate uhaul that was a huge dissapointmemt. When one is moving long distance, made plans and reservations weeks prior, last minute changes are not helpful. The pick up eas moved to over an hour away, drop off closed on Mondays, after I made the reservation 3 werks prior and had 3 phone conversations with uhaul I found out as I was driving the truck for 6 hours. I reserved a storage unit at 236 Rt 173. Antioch Il. Drove uhaul 340 miles to get there and very rudely be told by "Vito" i had no storage and one wasnt available. Even though I showed an email confiation for the unit. Thank god Eileen in Crystal Lake and the Mcullomb Lake GM helped me. Those 2 were the ONLY professionals in my 3 day moving process.Nada L.
My only issue was with UHaul in general. Trying to call the facility directly, no one answers. The phone goes to the Uhaul call center where I was on hold of over 30 minutes. The first person that I spoke with was not knowledgeable about the facility and stated that she could schedule something that she did not. Thankfully, I followed up again with a hold time of over 30 minutes to find out that a truck rental was needed to unload a stored UBox. The online reservation is convenient if you do it instead of calling UHal.Susan G.
El cliente no dejó un comentario.DAVID G.
El cliente no dejó un comentario.Kindra W.
El cliente no dejó un comentario.Nicole C.
Oh my first experience it was great thank you I think you'reTERENCE H.
Location is under construction so under the circumstances it was tidy. The lady who handled the transaction was awesome. Excellent people skills and went all out to help. I wish I'd gotten her name. I'd definitely recommend them again. However, the online agent that did my reservation, while polite, was a disaster. Had to repeat all my info at least 5-6 times. Told her I wanted to schedule pickup at Carbondale (only location with a trailer available) and Drop off in Duquoin. She scheduled me to drop off in Carbondale.Laurie O.
No improvement needed, very helpful and friendly.JOHN R.
El cliente no dejó un comentario.BRADLEY C.
El cliente no dejó un comentario.Ronald W.
El cliente no dejó un comentario.Jared B.
El cliente no dejó un comentario.ETHAN S.
El cliente no dejó un comentario.ada C. | First Impressions
The staff was very friendly and helpfulcarl b. | First Impressions
El cliente no dejó un comentario.CANDIS S. | Online Move In
Servicios adicionales en esta ubicación
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