Customer Reviews for U-Haul Moving & Storage of Carbondale

3,252 comentarios

415 N Illinois Ave   Carbondale, IL 62901
(Off 51 N)

(618) 529-2771

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(618) 529-2771

415 N Illinois Ave
Carbondale, IL 62901
(Off 51 N)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

When we called for our storage unit we were told that the size we got would fir a three bedroom home. It fit maybe one bedroom worth of items. We had to scatter our belongings between three place to store it. When we asked for a bigger one we were told no bc it was 5:00 and closing.

Jamie R.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Scott S. 
Clasificación:
5.0

The price was right and the service was great.

Colby C. 
Clasificación:
5.0

Brad and his staff in Carbondale were great to deal with.

Roberto C. 
Clasificación:
5.0

website is clunky, and it tries to upsell me every step of the way.

Travis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

Brad has been kind and has great customer service.

Jacqueline C. 
Clasificación:
5.0

Customer service was exemplary.

Jeffrey O. 
Clasificación:
5.0

Your front guy is very kind and understanding.

TYLER F. 
Clasificación:
5.0

Very helpful employee, helpful in suggesting the right equipment to choose.

Pietro M. 
Clasificación:
3.0

El cliente no dejó un comentario.

EBONY S. 
Clasificación:
5.0

Very friendly and helpful customer service. Answered all of my questions and the price for our long-distance move was great!

LAUREN C. 
Clasificación:
1.0

The truck leaked water the entire time damaging my items. The truck didn't have the same amount of gas that the contract said.

Justin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon L. 
Clasificación:
4.0

my customer rep made the uhaul experience easy !! no anxiety!!! loved it! online the storage unit was $21 a month but i was charged more😔

Donna T. 
Clasificación:
5.0

Employees were very helpful!

David D. 
Clasificación:
5.0

Great service. We will use this location again.

GARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELLA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
5.0

The service and equipment was absolutely fantastic. Gracias

GEOFFREY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

krista g.  |  Overall Experience 
Clasificación:
1.0

Salesman was a rude piece of shit.y'all are rippin mf off over some skanky shipping crates on wheels.10/10 will carry my bed on my back for the 123 miles next time

Dylan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
5.0

Use the Carbondale staff as trainers for other locations.

Jeffrey O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD WAYNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

denise M. 
Clasificación:
1.0

Brad is rude disrespectful and and a liar

Naomi A. 
Clasificación:
4.0

very good service

Barbara K. 
Clasificación:
5.0

Nice staff with one outstanding member who is Miranda. She went above and beyond my expectations!!!

Mary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn H. 
Clasificación:
5.0

Excellent service!

Marialice J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECIL S.  |  Overall Experience 
Clasificación:
4.0

Dealership was fine. Van had a nearly flat tire though and had to be pumped up before I could leave the dealer.

Paul W. 
Clasificación:
5.0

Slow air leak in a tire. The employees at this location make getting equipment easy.

JAMES H. 
Clasificación:
5.0

Check the oil before assigning the vehicle

John G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan D. 
Clasificación:
5.0

Nothing.💯

Melissa H. 
Clasificación:
5.0

The local location was fine. U-Haul should have adjustable mirrors on the trucks though. That would make for safer, easier driving.

John S. 
Clasificación:
5.0

Safer drop off location and clearer instructions that are laid out at once so women know they will have to exit the vehicle and go to the back of it multiple times to take pictures of the cleanliness. Puts us at risk, especially when we don't know that once we get back in the van, we have to get back out for other pictures. Remember the females! Getting in and out of the van as a female is a really good way to draw attention to oneself.

Cierra S. 
Clasificación:
5.0

truck floor could have been cleaner but otherwise great, great customer service, truck worked fine, no other issues - thank you!

Lylah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deven w.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

CRYSTAL M. 
Clasificación:
5.0

Keep up the g o d job

WENDELL S. 
Clasificación:
1.0

I have been renying a truck pickup and yesterday I went to the lumber yard and I had some pieces of plywood and two by fours. I was leaving the parking lot not even going to miles a hours the wood slid in the back of the truck because it does not have a skid spray on it and it is slick. Well any way I called went back to U-Haul and the last there started bitching and telling me I was going to pay to fix it . I had the truck for one hour I had 1000.00 dollars in lumber in the truck but the plywood slid and it push the back of the bed into the back of the cab and broke the window she would not let me take my lumber to the job site that cost me 240 dollars for men working they make,30 Ann hour there was four I have to pay ,920 to them for not even working. She would not let me use another truck and she still took money out of my bank account.no had. To pay si towing which is a U-Haul dealer as well to come and take the stuff put it on a wrecker and charged me 200.00 I did not get use of that vehicle or another vehicle because of this. Your in the rental business things like this happen the truck is made not even a right of an inch thick and he said the truwas not boverloaded it was because the put the bed liner in and should have had a protective coating sprayed in there and this would not have happe

Jeffrey B. 
Clasificación:
1.0

Online check in did not let me proceed because it could not accept my 2nd contact for some reason and employer or lease agreement did not work either. Staff at this location took about 1 hour to get me checked in, because they forgot to first check in the van I was renting. It was one of the most frustrating things I encountered. Staff were not wearing masks, and one of the guys was coughing up a storm. Bathroom did not have any soap, so I could imagine the coughing guy was just spreading what ever he had everywhere. I have never been so displeased with service like I have at this uhaul location.

JOHN C. 
Clasificación:
3.0

Stop robbing people. I was charged for 2 days when I only needed one and I barely used the mileage they gave me but I got none of my money back.. I was robbed. I should have at least got a refund for what I didn't use. And my price kept changing. When I made the reservation online the price was one thing then when I went to put my card in, the price went up and then when I went to pick up the truck, my price went up again but no one explained to me why I had to spend so much.

James D. 
Clasificación:
5.0

My Uhaul experience was great once I reached Carbondale and thereafter. Unfortunately, I was scheduled to pu the trailer at Vienna, IL, I called to confirm at location that it was waiting for me. I get there at 4pm, fill out paperwork and go to hook up BUT I CANT BECAUSE THE TRAILER WAS OUT FOR SERVICE without the unavailable on their computer. I then had to drive another 45 mins to carbondale. All this could have been avoided if people would just double check their stock daily. It was quite inconvenient because I could not load until the next day because it was dark when I arrived at the house. I still had another 10 hr drive after loading. I know stuff happens but I was moving my 80 yr old mom and it was way too long of a day in the car

CARYN LISA H. 
Clasificación:
3.0

This is the third uhaul I have rented in three months. I was told there weren't special rates for rental ht multiply times. Online says there is. The first truck smelled like someone had Urinated In it. This truck had a empty sandwich wrapper and dirty napkin or tissue in the cup holder akd the front tire rubbed the bumper from a previous accident. You could t turn the wheel all the way

Rebecca S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thelma V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NAISHON P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
1.0

Staff provided no service, I had to search staff out to turn in the truck. Employee was listening to his music with ear plugs in

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

Very friendly, Very professional!

Tyrone W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Excellent. Got stuck on intersect behind a big three semi wreck and wasn't able to get unloaded and return the trailer in time and they worked with me. Can't say so much about corporate bc I had to wait on the phone for 45 minutes; also, maybe local office should have somebody answering phones instead of everything going to corporate.

DOUGLAS H. 
Clasificación:
5.0

cab smelled like cigarettes

AARON V. 
Clasificación:
5.0

Brad was attentive to what I needed. Provided excellent service and will recommend Carbondale Illinois UHAUl to anyone that needs a truck.

John T. 
Clasificación:
5.0

Good value for dollars spent. Friendly staff. Very helpful and customer oriented.

Robert D. 
Clasificación:
4.0

Friendly and helpful but lady on duty Thursday afternoon was doing more then she could handle. She was checking 1 customer out and checking me in . Forgot to put in computer that I arrive and then I was charge for another day . The manager Bob took care of it right away . Other then that excellent place to go to .

William A. 
Clasificación:
5.0

Make sure the trailer running lights work next time.

Chase B. 
Clasificación:
5.0

I had a very good experience & my items arrived safely. Gracias.

Angela V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
4.0

Maybe put a sign on the door that the key return is at the back of the building…

Valerie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Noralee E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Preston D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charisse T. 
Clasificación:
2.0

Cleaner and better looking equipment and better customer service staff was rude and not understanding

Glen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyra O. 
Clasificación:
4.0

Will be glad when the improvements are finished.

James H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

I made reservation on line and my trailer was ready when I arrived and the manager was very helpful and friendly. When I returned the trailer, the evening employee was just as friendly & helpful. Great Experience! This is my 2nd time renting from this location and both times have been 100% satisfactory.

Neal H. 
Clasificación:
4.0

The lady was very nice and very helpful I would rent from Carbondale you all anytime I need anyting

KEVIN P. 
Clasificación:
5.0

5x9 open trailer was very stiff. Rudd ride !

Dale A. 
Clasificación:
4.0

The back and cabin of the truck were both dirty. The cabin had food and drink spills, and the back had not been swept out.

Jacob C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brittany S. 
Clasificación:
5.0

We have used this location several times over the last 5 years including coming from 2 nearby states. They are always friendly, courteous, willing to help, and find what we need when we need it.

MAURICE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L T. 
Clasificación:
5.0

Always great service at this location

Ronald D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray R. 
Clasificación:
5.0

This was the best experience I've ever had dealing with Uhaul. The manager was extremely friendly, professional, and a pleasure to work with. You guys found a gem in this guy!

Stephen H. 
Clasificación:
1.0

El cliente no dejó un comentario.

ELIYAHU B. 
Clasificación:
5.0

Easy in, easy out. Awesome service and super quick!

Terri G. 
Clasificación:
5.0

El cliente no dejó un comentario.

darlene B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
3.0

Location is doing some remodeling. Truck was just an average local rental truck...dirty and pretty beat up!!!

david D. 
Clasificación:
5.0

Excellent service

Richard P. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRIS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin B. 
Clasificación:
2.0

It is not this site's fault, it's your sales department's fault. I had a bad experience renting a truck because I was not given enough miles to do the moving job. A lot less, and had to pay an exorbitant amount for over mileage, and had to pay extra for gas, when I picked up a truck that was not full of gas. When I turned my truck in I filled it until the gas pump shut off and it wasn't totally full, so they charged me extra again. So a simple move job cost me $40.0 more than I was told when I rented the truck. Totally unsatisfied with your company. I will be using some other company to make my next move. U-Haul sucks!

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca O. 
Clasificación:
5.0

The person was very nice and most helpfull !!

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONDA V. 
Clasificación:
5.0

The woman who helped us knew her stuff, and she was very nice and helpful.

JOSEPH P. 
Clasificación:
3.0

I would like to have a decent truck to rent for my money!

SHEILA C. 
Clasificación:
5.0

We always get good service at Carbondale!

Gregory M. 
Clasificación:
5.0

The staff was very friendly and helpful

carl b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CANDIS S.  |  Online Move In 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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  • Ícono de remolque
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  • Ícono de contenedor U-Box
    Contenedores U-Box®

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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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