Customer Reviews for U-Haul Moving & Storage of Canton

1,088 comentarios

6229 US Hwy 11   Canton, NY 13617
(North Of Hwy 68 & 11)

(315) 386-8154

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(315) 386-8154

6229 US Hwy 11
Canton, NY 13617
(North Of Hwy 68 & 11)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

All his good.

JAMESVINCENT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANEMICHAEL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUAMICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
2.0

Location is always horrible and if any of the other locations had availability I would use them. I called to change my reservation and it went right to the corporate number. I was told I could drop it at any location. I called the next morning to verify my drop off location. I was then told I had to bring it back to that location. So instead of having a one day one way rental I had to drive my truck with a tow dolly attached through the city for 2 days and drive it home. I feel like I should have been able to keep it for only one day.

ERICAA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel E H.  |  Overall Experience 
Clasificación:
4.0

Better waiting facilities.

Arthur M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

Maybe a better waiting area - paper? Coffee? Nicer looking?

HARVEY S. 
Clasificación:
5.0

Well done

BRENT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
5.0

Matt, Dave and Kyle are great guys. I always go to the Canton Ny location for my truck rental needs.

Ed K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aneta O. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

Everything was good and clean. Cargo van ran wonderfully. People were efficient and professional. We will be coming back.

DOUGLAS GORDON F. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

Staff very helpful

PAULA J S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth G.  |  Overall Experience 
Clasificación:
5.0

Just keep doing what you r doing great team

MILTON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pradeep I. 
Clasificación:
5.0

Very friendly and professional staff.

MICHAEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZIADI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELALEXANDER S. 
Clasificación:
5.0

Very helpful and friendly staff!

SOMMER G G. 
Clasificación:
4.0

None quick and easy return

Bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT DENNIS M. 
Clasificación:
5.0

We removed our items from climate control storage and placed it outside while we waited over 2 hours in blazing heat for our friends who were moving it to Ohio. A very polite and courteous U-haul attendant came by and offered us to wait in air conditioned store with access to bathroom and cold water to save us having to wait in our truck and avoid using gas to keep our AC on. He highlighted security camera safety measures U-haul has which made us feel safe. Very, very thoughtful gesture that was greatly appreciated. We've used this Canton NY U-haul store and continue to be impressed by the service this location consistently provides. THANK YOU - GREAT JOB!

Marie K.  |  Overall Experience 
Clasificación:
5.0

Kyle and Matt went above and beyond when we showed up yesterday due to our van breaking down-as we were bringing our daughter to Clarkson University! They not only helped get us into a van so that we could get her to school but they helped with AAA and connecting us to a garage that could fix our van. Matt and Kyle are top-notch and UHaul is lucky to have employees such as them that show that amount of car, concern and effort to help customers. They turned what could've been an extremely stressful event into something that was quite manageable. A big thank you to them both!! ðŸ„

CAROLINE M. 
Clasificación:
5.0

This was much better than the other location and thank goodness I was able to drop off the trailer where I wanted to.

Steven K. 
Clasificación:
5.0

Excellent communication and customer service.

Doug T.  |  Overall Experience 
Clasificación:
5.0

They were great, very patient and super helpful. I have no complaints

Maddie M. 
Clasificación:
5.0

He charged us for 15 miles when we only had it for 3. Plus also charged us the $14.00 for insurance that I said I didn't want when I reserved my truck. How do I get a refund for mileage?

OLIVIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL S. 
Clasificación:
3.0

I rated this visit "average" as I have nothing to compare it to. The staff was friendly and appreciated the phone call in advance, confirming the appointment and setting a definite time for the work to be completed.

Lawrence P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Francesca T. 
Clasificación:
5.0

Scent in the drivers seat was a little strong for me, but otherwise a good experience.

ZACHARY AARON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry M.  |  Overall Experience 
Clasificación:
5.0

One way rental and a night & day experience. Called & Booked a specific location in Ottawa Canada and got confirmed a different location on the East side of city. I was traveling west. Not impressed with that experience. CANTON New York u-haul experience was of care, courtesy and professionalism. Manager understood our frustration, waived extra mile fee (that Ottawa wouldn't do when we asked) and he genuinely wanted to correct a wrong. Very impressive. Summary: Ottawa Canada experience = 1 star Canton NY = 5 stars

Marie K.  |  First Impressions 
Clasificación:
5.0

The truck we rented was clean and ready to go. The staff was friendly and knowledgeable.

JOHNWILLIAM T. 
Clasificación:
5.0

Done in a timely matter

William H. 
Clasificación:
5.0

It's was good trip !! The service person was very friendly

KEITH W. 
Clasificación:
1.0

We were not given the 12 furniture pads we paid for. After trying to call twice and being on hold for a half hour, I finally got a hold of someone at the store. He said he forgot, he didn't look at our invoice. He didn't offer any compensation, he said 'you can come back here and get them'. Well that was 45 minutes 1 way, and we needed to pack that night. I asked if there were any located near us, he said he could not look that up. He said he could give me a refund for them, but then he tried to in his system and he said he was not able to give me a refund, (but we needed them anyway). While I was explaining to him how much an inconvenience this was I got 'disconnected' from him, twice, and when I tried to call back the 3rd time he did not answer. I called customer service again and they found a location close to me with pads, but we had to pay for those also. When we went to get them, they were stored at a tobacco shop in Hogansburg and they smelled like smoke. What can you do?#1 Give your employees training on how to be professional and if they're not then they need consequences #Teach them how to make things right and make sure the customer is satisfied. #3 Give them the authority to give credits on orders that are already completed, he was not even able to give me a refund on an item that I did not receive. #4 Make sure they do their job and check the tickets/ invoices to ensure customers are leaving with all of the items they paid for. #5 Record the phone calls that are local too, I think he hung up on me twice and then did not answer the 3rd time. #6 Make your wait time shorter on the customer service line. #7 Give employees the ability to check the inventory other stores, or tell them they need to call other stores for people. I had to jump through hoops to figure out how to fix his mistake. #7 Make sure all the customer service reps on the main line are friendly and helpful, and make things right. A person I talked to about the pads missing, who found them at a new location, said that we would not get any credit off of our bill for the inconvenience, gas money spent, time wasted etc.. She did not seem to care at all. #8 Send out a memo to all the employees about who does what. I was told by local stores that customer service were the only people that could give credits on bills, I was told by customer service that they local reps are they only ones that could give credit on bills. After I told customer service this, they said they get told that all the time. Well no one is giving the right messages and someone is always passing the buck and telling the wrong information to the customers. All they could finally say in the end was 'tell them when you drop off the trailer.' Also, in the beginning of this debacle, I called customer service because I originally scheduled the trailer to be picked up in Massena, and they told me later on my voicemail that week that it was not available at that location, that we would have to drive 45 minutes away. I tried to call back and talk to someone about it and I was on hold for 20 minutes, and then 1 minute before they closed someone picked up the phone and hung up on me, and of course when I called back no one answered because it was closed for the day. I called back the next day and was hold for approximately 25 minutes before I finally got to speak with someone.

Beth P. 
Clasificación:
3.0

The manager was working out back when I arrived so we waited a while. A sign to say that was the case would have been helpful just to let me (the customer) know that was the case. Otherwise experience was great.

Carla P. 
Clasificación:
3.0

Explain your app and procedures

MATTHEW PHILIP S. 
Clasificación:
4.0

Staff was very helpful!

HILLARY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Awesome service from Matt and his staff, friendly, on time.

Ron D. 
Clasificación:
5.0

Excellent service as always from Matt and staff. Truck was ready to go and very clean. They are friendly and very quick and helpful. This is a nice place to do business.

RONALDBLAKE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM KEYES W. 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWINA H. 
Clasificación:
5.0

Did not communicate much with the return facility but all went very well

WILLIAM M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

You need to add operators to ypur 1-800 # calls as 50+ minutes is nothing more than an abuse to your customers.

William S. 
Clasificación:
5.0

This U-haul location was excellent, we rented a Uhaul from her for an interstate move. The whole experience was excellent and I would highly recommend this location to the next customer!

Vinu N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEC NICHOLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franco B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
4.0

I would have liked a light in my unit. Staff was amazing. Thanks very much!!

pam a.  |  Overall Experience 
Clasificación:
5.0

Second rental in a week! What an amazing experience again. It is the retail employees who make uhaul shine. This time I was blown away by the customer care and service from Kyle. Great renting experience!

JAMESMATTHEW H. 
Clasificación:
5.0

Absolutely love the customer care I received from Matthew and Tanner. So professional, kind and caring. I was just blown away. Please let them know that I really appreciate their customer service. I will definitely be back for future moving needs to the uhaul in canton ny.

JAMES MATTHEW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

Very nice and accommodating. Clean facility

Sherry M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEILALEE Y. 
Clasificación:
5.0

Great service from Matt and all the staff. They have the equipment there and ready. Fast in and out. Very courteous people.

RONALDBLAKE D. 
Clasificación:
1.0

My Ubox was supposed to arrive June 1, 2021, I was charged for shipping, but it was never shipped. Finally got through to Uhaul to ship it the following week, but still have not received it. Today is June 22, 2021

Mary L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
5.0

Kyle and the whole staff were friendly, super helpful and found a way to fulfill all my requests and questions. I would highly recommend them to anyone making a move or needing storage.

CATHYDIANE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER MICH T. 
Clasificación:
5.0

The employee was very professional and helpful. We were extremely pleased with the entire experience at this location.

WENDYLEE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHENANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD H.  |  Overall Experience 
Clasificación:
5.0

Excellent experience

Amy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDERW W. 
Clasificación:
2.0

El cliente no dejó un comentario.

ZANE MICHAEL A. 
Clasificación:
5.0

We were helped by the most amazing representative by the last name Cabanis. I hope that he is given some kind of reward for the quick speedy wonderful service he delivered. Truly exceptional!

AIMEE G. 
Clasificación:
5.0

They were outside waiting for us!! good staff and very helpful. Canton U-haul is terrific!!! Dave, Kyle everyone helpful.

JAMESSTEWART S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harris S. 
Clasificación:
4.0

App gave me some trouble at this location due to bad network issues, but that's not the fault of the employees, more an issue of the location. Very nice and friendly workers, got what we needed fast and easy

JOSEPH DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronda I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

Train your answering service people better.

EDGAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

Very helpful. Very friendly.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

I rented a unit for almost 3 years. My items were in the same shape as when placed there. There were no smells, no mildew, no insect infestations, no rodents. I am so appreciative of how Canton U-Haul maintains their property. Thank you for the peace of mind! Donna E.

Donna E.  |  Overall Experience 
Clasificación:
5.0

Matthew was very helpful and welcoming, explaining, patiently, how to operate the unit. I feel confident about the security of my stored items and the convenience of accessing the unit.

Alexandra B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Savannah T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susannah F. 
Clasificación:
5.0

The interior side of the windshield could have been cleaned, and when the defroster on the windshield turned on pet hair flew out and covered the cab

Jonthan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENTONMARK Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINEVAN DE B. 
Clasificación:
5.0

It's all good.

DAVIDA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD ANDREW E. 
Clasificación:
3.0

My goods arrived kinda safe. The latches on the top and bottom were unhooked. The middle latch was bent down so far we had a hard time getting the lock off. All my stuff was leaning forward and when we finally got the lock off and the door open everything almost fell out. Looks to me like it was not a smooth ride and no care what so ever was taken between Argyle TX and Canton NY. I can say however that the U-Hall Staff in Argyle TX and Canton NY were helpful and friendly and I appreciated that.

Celine N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck S.  |  First Impressions 
Clasificación:
4.0

Kyle was awesome. Happy to have gotten the service because I was in a pinch in between moving. Thanks UHaul!

Brianna S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaianne P.  |  First Impressions 
Clasificación:
4.0

Two weaknesses: 1) The alarm goes off every time I open my unit. 2) There is no response to #1. In other words, there is no security.

michael g.  |  First Impressions 
Clasificación:
5.0

it is always pleasant working with staff at the Canton U-Haul, they are very helpful and knowledgeable

ED M.  |  First Impressions 
Clasificación:
5.0

The staff was very busy upon my arrival but took their time and gave excellent one on one service. Extremely courteous and worked with me in renting a storage unit. thank you to the staff.

RONALD H.  |  First Impressions 
Clasificación:
5.0

Our items were stored in U-Box containers very securely for more than 4 months. Kudos to General Manager Matt DePier and his crew!

MERT K.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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