The service was poor he did not explain explain all the policies like the return and the return and they did not do the speed amateur ribut I'm gonna write so I got screwed whenever recommended place to anybodyTERRELL B.
Customer Reviews for U-Haul Moving & Storage of Canterbury
Markham, IL 60428
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.emmanuella M.
I return the vehicle with more gas that I got it with but yet I was charged $24 fuel cost also the insurance was $14 but I was charged $28. This is what is not supposed to happen.Rhown L.
El cliente no dejó un comentario.Richard B.
Nothing. The gentleman that was working did a fantastic job. He was working alone, & was multi tasking. He should get a raise. It was very busy, & he was great.Derrick B.
El cliente no dejó un comentario.Brian F.
El cliente no dejó un comentario.Angela R.
I tried to do the online return, it would not allow me too. But I did take pictures of the mileage and gas.barbara B.
Very professional and quick serviceDarlene S.
El cliente no dejó un comentario.Adrienne W.
The young lady that we encountered asked us if we knew how to connect the trailer to the truck and we told her no. She told us she would be out to help us. We waited about 20 mins and she never came out. We watched a video on YouTube to help us connect it. She never came out.Ira J.
Great customer ServiceRALPH B.
When it was time for me to check it in on the phone your website was crashing so the agent at the counter was telling me i have to pay a extra $20 for late fee even tho they seen me on their camera system returning trailer same day before the time. Must speak with manger asap.Leslie H.
El cliente no dejó un comentario.Cianna A.
El cliente no dejó un comentario.Antonia B.
Keep doing what you're doing providing excellent service. And a special thank you to TamikaEARNEST K.
Tamica is always friendly and professional.barbara B.
El cliente no dejó un comentario.ROOSEVELT F.
I shouldn't have been charged for 2 rentals when my time was delayed due to short staff. Had to get another unit because first one was leakingLUEVETRA D.
All was good. No problems.Robert S.
Great people great serviceAlonzo I.
El cliente no dejó un comentario.Robert C.
The experience at U-Haul staff treating me very well always smiling kind considerate . Always greeted with gracious smiles the management staff and all the team members are fantastic phenomenal fabulous excellent marvelous magnanimous brilliant amazing awesome they are excellent ebullient enthusiastic when they take care of all customers that enters the Canterbury U-Haul establishment.Stephen H. | Overall Experience
El cliente no dejó un comentario.june t. | Overall Experience
there was confusion about the key to the truck, I was accused by a sales lady, of switching the key and I did no such thing. A manager took over and worked things out, but I was offended by the accusation and received no apology.Walter H.
El cliente no dejó un comentario.Melanie B.
El cliente no dejó un comentario.Stephanie B.
I will use this location for anything else I need from you. Nice and very friendly people to work with.Michael R.
El cliente no dejó un comentario.DURAN L.
El cliente no dejó un comentario.Ida M.
I returned the trailer at 9:30 AM on July 29th and was told by the person behind the counter that they would check me in and I was all set. I then got a call around 4:00 PM from the Uhaul office asking me to return my trailer. When I explained the situation they apologized and said I was all set. I just looked at my bill and I was charged on another day and I wasn't checked back in until after the office called. The trailer was full of grass an debris when I picked it up as well. I have rented from the is site several times but not again. I don't have the time to chase down the billing but I may need to look at my previous bills Not goodSteve D.
El cliente no dejó un comentario.DAVE S.
Nothing Exceptional customer service.Dannella S.
El cliente no dejó un comentario.james T.
I dropped trailer off at 1pm the girl at the desk told me i would receive an email for the check out. She didn't check the trailer back in I get a phone call hours later saying i still have the trailer. I had to drive 30 minutes back up there for the guy to check the trailer that Been sitting in your lot for 5 hours. I had called up there and was on hold for the hole drive up there. It's a shame that I had to waste my time because your employees can't do their jobsDewayne R.
El cliente no dejó un comentario.LATRICE S. | First Impressions
El cliente no dejó un comentario.Carol I.
El cliente no dejó un comentario.Lloyd C.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.david D.
Keep the two gentlemen working that location there! The customer service was unmatched and they were very help and respectful.Shannon H.
El cliente no dejó un comentario.Hubert S.
El cliente no dejó un comentario.Camilla P.
El cliente no dejó un comentario.Chuck K.
El cliente no dejó un comentario.lashonda R.
El cliente no dejó un comentario.Vincent R.
El cliente no dejó un comentario.Gloria R.
El cliente no dejó un comentario.Julia H.
Nothing to improve. Compliments to the professional and courtesy of Tamicca Rocket. Her service is implacable.Debra A.
Have Snacks for customers.Gregory A.
El cliente no dejó un comentario.MARY S.
El cliente no dejó un comentario.Chavonne A.
El cliente no dejó un comentario.Bernice Y.
Double charged accountElaina M.
I dropped the truck off 2 days early and didn't get any money backDawn A.
El cliente no dejó un comentario.Kimberly W.
El cliente no dejó un comentario.Mary E.
The staff is very friendly.Samuel R.
El cliente no dejó un comentario.KURT D.
Devonte is the Bomb !!!!LEON W.
There was only 1 employee working that morning. She handled the business as best as she could. She was servicing us, and the phone kept ringing while other customers waited to be assisted. Hire more help.Ronald C.
El cliente no dejó un comentario.Craig B.
El cliente no dejó un comentario.Juan O.
Very good serviceRENE R.
Lower the priceSebastian P.
El cliente no dejó un comentario.Kimberly W.
El cliente no dejó un comentario.JEFFERY M.
Inspect the car transporters at all areas. Otherwise wise fine job!Barbara C.
El cliente no dejó un comentario.EDWARD F.
I need a reimbursement of 167$ since I never got the moving equipment that I purchased! I sent emails, called, and chat live, and still no response. My phone number is 9549805782. My email is email@example.com.Fabiana G.
El cliente no dejó un comentario.emmanuella M.
Everything went well thank youClaudette S.
I reserved a car trailer and when I arrived to pick it up I was told they didn't have any car trailers. There was one sitting in the parking lot. I was told that I could not have that trailer because it was reserved for someone else. After an hour of being at the U-Haul store I was told all they could offer to me was a tow dolly instead of a trailer. I have a very low profile vehicle that is very difficult to load on a trailer yet alone a dolly. I ended up taking the dolly home and tried to load my vehicle on it. While loading my vehicle I caused close to $2,000 in damages to my vehicle. All of this could have been avoided if the U-Haul store would have just had the trailer that I reserved in the first place. Very disappointed. I now have to file an insurance claim to get my car fix and I wasn't even able to use the car dolly that I still had to pay for. To make this right I would like to be reimbursed for the charges to my credit card for the tow dolly that I didn't even get to use.steve P.
El cliente no dejó un comentario.Anthony V.
El cliente no dejó un comentario.Willie J.
My online order was processed incorrectly. Got to the location just to be sent elsewhere. Then issued a truck that was not the size needed. My aunts payment card was compromised. Never got a bigger truck. Manager promised to waive the extended rental due to the incorrect truck size and availability. Only to slap me with a $500+ charge. I wouldn't recommend this location nor company to anyone ever!Kurt S.
The space was clean and the representatives were very helpful to unload my trailer and help me get my items put away. My return was smooth.VANESHA B.
No improvements to note. The experience and transaction was very smooth. I would highly recommend this location.Darrell B.
El cliente no dejó un comentario.George H.
El cliente no dejó un comentario.travis W.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.Alonzo I.
Again the online system didn't work. It was after hours and 2 other people were in the parking lot having the same difficulty. Finally took multiple pictures and put keys in Dropbox. Next day had a phone call asking where the truck was. It was a different location not the one preferred on our reservation. Explained everything. Was told all would be taken care of. Later that day received a charge for an extra day. Had to call and explain again. Finally received credit for that. Frustrating as hell.Frank G.
I made arrangements with Tinley Park Auto to pick up trailer 2+ weeks previously. I was lied to that the trailer would be waiting yet was forced to travel to Markham which was not convenient. I tried to call for 2 days previously to verify trailer guarantee but Tammy (Tinley Park Auto), immediately placed me on each time and after a lengthy wait, would just hang up on me. On one occasion, she placed me on hold until closing and then hung up on me. Business NOW closed. What a deceitful and useless piece of human garbage!!! When I went to Markham, a woman helped me attach trailer to SUV which was nice but lied to me when I asked her to verify that brake and trailer lights work which was FALSE. Upon arrival at home with trailer, 8 miles away, I asked my wife to verify that lights worked. NO surprise, left brake and trailer light did NOT work. We were forced to drive 14 straight hours through the mountains to NC with faulty equipment and risk our lives and that of others because U-Haul hires low caliber people to perform low level service to its customers. When I arrived in NC to return trailer, I asked an employee to check MY equipment, ALL good. When he tested U-Haul trailer, left brake and trailer did NOT work. Additionally, I had my car tested and verified by Nissan that my trailer harness was working correctly. I do NOT expect U-Haul to honor their guarantee on rental equipment with a reduced rate which is offered. I do not expect U-Haul to take action against deceitful employees. This has been just MORE of MY time wasted which I am sure is to YOUR amusement! Your agent in NC was a respectable person and I do not want to lump him in with the rest of your trash!Milan M.
El cliente no dejó un comentario.Andrei H.
El cliente no dejó un comentario.Alek M.
El cliente no dejó un comentario.Tom B.
The representative that handled me was very unprofessional and didn't really explain all the details. He didn't want me to know his name when I asked him for it. The other man that was there to assist him wasn't any help neither. When I was about to about another question he walked away and went back in the building. I went in to ask him why he walk away he replies by saying he was just working there because it's really not a job and smacked his lips. I will never use this service again. Then he gave me the truck and it was on empty telling me to put gas in it and get reimbursed later. I felt humiliated and I will never return to this place again! I was very unsatisfied!SHALONDA H.
Compensate & reimbursement for my losses and inconvenience (blown out tire, 5 hours stranded roadside, hotel cost, heat stroke, extra gas, 1 day delay, & loss of movers). Hotel stays, extra gas, loss of movers due to late arrival,gwen M.
El cliente no dejó un comentario.Monique O.
El cliente no dejó un comentario.Granville P.
El cliente no dejó un comentario.Masia H.
El cliente no dejó un comentario.DIANE F.
El cliente no dejó un comentario.Wendy F.
El cliente no dejó un comentario.Anson M.
Staff were very helpful and professional.SHARON M.
El cliente no dejó un comentario.Paul H.
The gentleman working at that facility was awesomeRafael L.
No one helped me return it. Had to unattached trailer on my own.kam B.
El cliente no dejó un comentario.Kendra B.
When I return the uhaul I had go in twice to try return the key. I sit outside for about 15min.andrell H.
El cliente no dejó un comentario.Rosa P.
My contacts with staff were a mix of good interactions and no way am I listening/talking with you. I am ignoring anything/everything you say. I had negative responses that were much worse at other storage sites. Fortunately, the owner was present for my final visit here. I had paid a full extra month. I had been told I would get at least half of the next month's extra payment back. I was refunded the full extra month's payment. The owner took charge of the review of payments and awarded me the full month overpayment. I felt as though I was treated fairly. Perhaps she was a new employee who erred.MARSHA A. | Overall Experience
Dante the store manager was an excellent person to work withErica L. | Overall Experience
El cliente no dejó un comentario.Alexis t. | First Impressions
Extraordinario servicio al clienteSTACEY K. | First Impressions
El cliente no dejó un comentario.Jaaron H. | Overall Experience
El cliente no dejó un comentario.Carol P. | Overall Experience
Love this place and the people that operate it good staffTONYA C. | First Impressions
El cliente no dejó un comentario.Latrece A. | Overall Experience
El cliente no dejó un comentario.TAMICCA R. | First Impressions
Everybody was great and made my process a smooth process when moving.Vanesha B. | Overall Experience
El cliente no dejó un comentario.Lanatia T. | Overall Experience
El cliente no dejó un comentario.Tonesha w. | Overall Experience
El cliente no dejó un comentario.Vanesha B. | First Impressions
El cliente no dejó un comentario.Tonesha w. | First Impressions
El cliente no dejó un comentario.Brenda F. | First Impressions
El cliente no dejó un comentario.Brenda F. | Overall Experience
El cliente no dejó un comentario.Lanatia T. | First Impressions
El cliente no dejó un comentario.DONNETTA T. | Overall Experience
I moved out 6/2/21 And not on 6/11/21Juanita C. | Overall Experience
I was pleased with storage and truck rental i only had 2 issues the cleanup fee is high and if late by a few hours on an all day rental charge become 2 days.LAWONDA P. | Overall Experience
I've never stored furniture before and was worried my new furniture would be damaged or smell bad. This place was awesome my furniture looked and smelled the same as it did when I put it in. Extremely pleased would gladly do business with this location again.lori g. | Overall Experience
I was very pleased with the customer service, product knowledge, and professionalism of the staff.ANNE S. | First Impressions
El cliente no dejó un comentario.Brenda W. | Online Move In
El cliente no dejó un comentario.Shonta b. | Overall Experience
El cliente no dejó un comentario.MELISSA T. | Overall Experience
El cliente no dejó un comentario.QUANDONDA C. | Overall Experience
No silly it’s clean staff was courteous I would recommend it to everyone excellent job thank youSolomon R. | Overall Experience
The doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.Feras M. | Overall Experience
Devonte has excellent customer service skills and goes above and beyond with patienceLenora H. | First Impressions
El cliente no dejó un comentario.Maricela S. | Overall Experience
El cliente no dejó un comentario.Tamika B. | First Impressions
Customer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank youSheila B. | Overall Experience
The Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.Renee H. | Overall Experience
El cliente no dejó un comentario.Chatauna K. | Overall Experience
The staff was so helpful!Jennifer H. | Overall Experience
The staff were super friendly!Jennifer H. | First Impressions
An enjoyable experience with well qualified, friendly and helpful staff!!JOE S. | Overall Experience
The manager was friendly and helpful.june t. | First Impressions
The customer service was very good!!!#James W. | First Impressions
Very convenient and hassle freeKatherine R. | First Impressions
NaFolie L. | Overall Experience
I never had a problem when dealing with this location. Everyone was helpful.Arlena W. | Overall Experience
Good customer servicesMichelle M. | Overall Experience
My storage has been empty and cancelled since April. Yet I'm still being billed. This company sucks and I will never patronize it again nor will I recommend friends or family.Jore M. | Overall Experience
Don't think I would use uhaul again could not move out when I wanted to main door would not open had paid for my truck did not get a call when door got fixed I should have gotten compensated had no heShari J. | Overall Experience
I had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!Jasmine b. | First Impressions
The only thing that I didn't like is that i only utilized the storage for one week and should have gotten prorated.Sherita M. | Overall Experience
Thanks you guys!Breanna G. | Overall Experience
the representatives need retraining on UBox pick up policy as well as how to call a customer on the phone in a polite and courteous manner and explain CLEARLY the reason for the call. Service was poorlaquandus h. | Overall Experience
Great staffJessie D. | Overall Experience
Kiera handled the delivery and pick up for both my moves and was very nice and professional every time! I was also impressed with Dovante's customer service and professionalism. They are the best!Rachel B. | Overall Experience
Rude nasty attitude very unprofessional I will never come back!Katrina G. | Overall Experience
I am not sure I received one truthful statement from this location regarding the delivery of my U-box.Todd R. | Overall Experience
Am very sorry for not being able to stay at the location I wanted to. I was moved last min., To the location on 167th where over night my container was not sucured at all. Next afternoon yes it was fiLakisha s. | Overall Experience
The young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"Erica L. | Reservación
I had known problemHoward T. | Overall Experience
Call me 404-379-2632Tiffany C. | Reservación
Rented Box containers one month. Delivered to me 6/28. I called to end the rental 7/25. They were picked up on the 7/28, but charged me for July. Called 4 times for refund. No has called me back.Trilise E. | Overall Experience
Everything was good.Natalie N. | Overall Experience
.Tyrone P. | Overall Experience
Staff is friendly but ommunication is poor. Each time I called ahead to set up access our unit staff was not aware or ready on arrival. When account was closed I was still got charged the next month.Ashley H. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!