El cliente no dejó un comentario.Brenda F. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Canterbury
Markham, IL 60428
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Brenda F. | Overall Experience
El cliente no dejó un comentario.MARC B.
After days of uhaul.com giving us the run around. Finally being able to pick up my vehicle at this location was simple and fast. The guy was nice and extremely helpful after the hassle we've had with uhaul all weekend. We even got an upgraded dolly since our original dolly was out.Virginia K.
I was contacted by scheduling that my reservation can't be met at the location it was originally set for. I was informed i would have to go all the way ro hammond to get a trailer, my wvent was in Gary IN which means i would have to go to hammond, got back to Chicago, load up go back to IN and repeat this after the event was not offered any kind of compensation for the huge inconvenience, i ended up finding my own trailer closer to me to save all the extra over head on my end. As a weekly rental client I expect better service.. i rent every week atleast 2 units from uhau this is unacceptableALFRED W.
There were 2 workers there. But only one was really helping the customers. In turn making my wait time there a bit longer then I expected. Other then that. It wasn't a bad experience..LATASHA S.
Donte is a great employee for uhaul.MARVIN W.
The gentleman that helped me when I was picking up was professional. But when I needed help dropping my truck off, a woman took my call and she had horrible customer service.JEFFREY S.
Our customer service agent was extremely helpful we were able to pick up rental quickly.David J.
El cliente no dejó un comentario.ALYSSA M.
Devonte and the entire staff are always professional and more importantly, friendly.MICHAEL F.
Hire more employees service was a little slow, but the ladies were very nice and doing the best that they could. I will use your services again but ihopeits a little faster. And maybe put an air conditioner in waiting areaDEBORA L.
You cancelled my reservation the night before my move and left me scrambling to find another reservation that was 45 minutes out of the way, too small of a truck, and horrible hours. I will never use U-Haul againNicholas P.
The person was getting the car back after we are returning, saw and said "Ohh you still have some stuff in it." while we are moving some staff our of moving track to our car yet still decided to drive the track away and the tracks doors were still open while she was driving. When I asked her to stop she said " She is just moving in another place." What happened the communication? It is very bad customer service. Her attitude in general was very negative. She was busy watching her show or whatever she was watching in her phone and it was obvious that she did not like the distraction.LARRY F.
El cliente no dejó un comentario.PATRICK W.
I asked for a 20 length truck and they gave me a 26 length truck. That truck was too large to drive.Reginald C.
This location was trying to help me that's why im giving this rating. My truck was supposed to be at another location only to get there and no trucks there. This location had all trucks reserve but they allowed me a truck until 1pm. I did not get to move all my thingsMELODY C.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Naija L.
Very impressed with the check out app for returning the truck after hours.MILTON D.
El cliente no dejó un comentario.ARSENIO S.
El cliente no dejó un comentario.Amanda A.
El cliente no dejó un comentario.CHRISTIENNE D.
El cliente no dejó un comentario.BERNIE S.
Thank you for quick check outMichelle B.
Nothing they were GREATLATISHA H.
did the app 24/7 keys were not in lock box. Good thing place was opened for business @7am to retreive the keysTracy G.
El cliente no dejó un comentario.BONNIE N.
El cliente no dejó un comentario.Leroy H.
The bed of the truck was dirty.Brian P.
When a user makes a reservation and the website confirms it, then the reservation is fucking made. No heads up for a missing truck or anything. Fuck Uhaul.Eivydas R.
My experience at this facility was outstanding!! No improvements necessary in my opinion.ROBERT M.
Everything was convenient.ANGELA J.
The young man was working alone, hire more helpEDDIE F.
The improvements would have to come from me as for the check-in drop off convenience. You have made it easy and as for business you were great!ANGELA J.
El cliente no dejó un comentario.HAKEEM L.
Awful experience. I will never rent with uhaul again. It wasn't the locations it was U-Haul being unorganized as a whole.Mark H.
AMAZING SERVICE! The manager was extremely helpful. It was my first time renting a tow behind and they were very patient and understanding.SALOMON J.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.DEVETTA F.
I don't like that when I call the local store its difficult to get them on the phone because of automated call very annoying always directing to website sometimes you need a fast answer and your after hours turning in equipment cam be a bit troublesome at night if your aloneRITA S.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.J H.
El cliente no dejó un comentario.Cedric W.
El cliente no dejó un comentario.Ephhraim I.
El cliente no dejó un comentario.DAWN C.
Very friendlySHARYN R.
Service rep at the desk was a bit curt and unwelcoming.Tracy J.
El cliente no dejó un comentario.ERNESTO P.
El cliente no dejó un comentario.Clara B.
Excellent service will definitely recommend this location for rental..Van was readily available and clean.ODESSIA S.
El cliente no dejó un comentario.TERRANCE C.
The app did not work there were dents in top of box ,but would not let me upload picturesSTEVEN D.
We wait a little bit longer than normal, and there's not a key box after hours, no one help me with my questions.Cristian H.
El cliente no dejó un comentario.RAMI A.
El cliente no dejó un comentario.MICHAEL A.
Very happy with my serviceMARCUS F.
Service the truck before renting it out. The truck had slow pick and it took longer than expected. The battery gauge kept going flowing between low and 1/2MURIEL E.
The two ladies that were working their on the day of my visit were professional but at the same time welcoming and friendly. Great experience.JOSEPH C.
El cliente no dejó un comentario.Latia T.
El cliente no dejó un comentario.SHANICE B.
Sales rep was professional. I was in and out in no time. The vehicle was up to date. Great Job!ERIK W.
El cliente no dejó un comentario.TOWANDA B.
Great experienceMARON P.
I was overcharged for fuel and I took pictures as requested and submitted them and I was still charged $33.25 additional. I want a refund but the customer service hold time was over 30 minutes. FRUSTRATED!TERRENCE N.
El cliente no dejó un comentario.Juan E.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.ISLAM A.
El cliente no dejó un comentario.SALVONO F.
El cliente no dejó un comentario.Carlos R.
Availability of more vehicle for the location, especially the $19.95. The van is hot cake.FOLARANMI I.
El cliente no dejó un comentario.Tresa W.
El cliente no dejó un comentario.STEVEVON T.
El cliente no dejó un comentario.ARCHIE S.
The location was good except I don't live near there and you couldn't get me a truck near me. I was told three different locations by the time it was over. Just a big run around. It wasn't either locations fault it was U-Haul on line that let me downMICHAEL C.
Great service at pickup and drop-off. Truck was nice with great seat, air, usb and 120v power. Only issue was driver side door didn't seat perfectly. I had to close it twice a couple times to get it to fully latch. It was ok for me but might not be doable for all customers. I think the insulation seal was just a little big. Just FYI to fix it.MARTIN M.
Customer service was TERRIBLE !!!!! UNPROFESSIONAL workers ..... I had to walk out & find my own truck by it's NUMBER on truck !!! Truck was not CLEAN inside & WINDOWS were very DIRTY inside & out !!!!! TRUCK road very bad !!!MARILYN P.
El cliente no dejó un comentario.gary S.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.MELISSA W.
El cliente no dejó un comentario.TRACY L.
El cliente no dejó un comentario.RITA S.
We received the truck on low fuel so we had to go and fill it up. They also told us we could pick up the truck at 8am and then after traveling there it did not open until 9am. This added stress in the morning when our movers were waiting on us to start.STEVEN MARK D.
They are doing all the right things at this location.NORMAN T.
It was all goodDIANA R.
Devonte was extremely helpful. He was very patient with my many questions. Will be using this location again.Michelle P.
El cliente no dejó un comentario.NAKESHA J.
The location of the truck was wrong, other than that everything was great.Shannon T.
Was great serviceJohn M.
El cliente no dejó un comentario.Richard C.
Mariah was awesome from the time i walked in, she knows her stuff. She is very courteous, helpful and she goes above and beyond. I will be recommending this location to all of my friends andfamily.SHERMAN G.
Stay the sameCHARLIE J.
The service was over the top! This gentleman went of in a rain storm several times not only to help myself but a few different customers. This is not the typical level of service I would expect. He made me want to think of a reason to rent from uhaul again. I won't be going to another center even the two locations closer to my home.ASHANTA B.
El cliente no dejó un comentario.JOHN J.
El cliente no dejó un comentario.VICTOR F.
El cliente no dejó un comentario.MATTHEW DAVID S.
Customer service is always great here! No complaints.CAPRICE L.
El cliente no dejó un comentario.Denzor H.
El cliente no dejó un comentario.NIKKO R.
El cliente no dejó un comentario.Lanatia T. | First Impressions
El cliente no dejó un comentario.Chameko D.
El cliente no dejó un comentario.DONNETTA T. | Overall Experience
I moved out 6/2/21 And not on 6/11/21Juanita C. | Overall Experience
I was pleased with storage and truck rental i only had 2 issues the cleanup fee is high and if late by a few hours on an all day rental charge become 2 days.LAWONDA P. | Overall Experience
I've never stored furniture before and was worried my new furniture would be damaged or smell bad. This place was awesome my furniture looked and smelled the same as it did when I put it in. Extremely pleased would gladly do business with this location again.lori g. | Overall Experience
I was very pleased with the customer service, product knowledge, and professionalism of the staff.ANNE S. | First Impressions
El cliente no dejó un comentario.Brenda W. | Online Move In
El cliente no dejó un comentario.Shonta b. | Overall Experience
El cliente no dejó un comentario.MELISSA T. | Overall Experience
El cliente no dejó un comentario.QUANDONDA C. | Overall Experience
No silly it’s clean staff was courteous I would recommend it to everyone excellent job thank youSolomon R. | Overall Experience
The doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.Feras M. | Overall Experience
Devonte has excellent customer service skills and goes above and beyond with patienceLenora H. | First Impressions
El cliente no dejó un comentario.Maricela S. | Overall Experience
El cliente no dejó un comentario.Tamika B. | First Impressions
Customer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank youSheila B. | Overall Experience
The Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.Renee H. | Overall Experience
El cliente no dejó un comentario.Chatauna K. | Overall Experience
The staff was so helpful!Jennifer H. | Overall Experience
The staff were super friendly!Jennifer H. | First Impressions
An enjoyable experience with well qualified, friendly and helpful staff!!JOE S. | Overall Experience
The manager was friendly and helpful.june t. | First Impressions
The customer service was very good!!!#Agnes M. | First Impressions
Very convenient and hassle freeKatherine R. | First Impressions
NaFolie L. | Overall Experience
I had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!Jasmine b. | First Impressions
The young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"Erica L. | Reservación
Servicios adicionales en esta ubicación
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