The woman that waited on us was great - she was by herself with multiple people waiting and she was really hustling. We understand places are understaffed but she really worked hard and was so nice to deal with under the circumstances she was dealing with. She made it a great experience.DAVID G.
Customer Reviews for U-Haul Moving & Storage of Canterbury
Markham, IL 60428
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great service keep up the customer service work thank youTERRY M.
Love this place and the people that operate it good staffTONYA C. | First Impressions
El cliente no dejó un comentario.John O.
El cliente no dejó un comentario.MICHAEL I.
El cliente no dejó un comentario.DON U.
El cliente no dejó un comentario.GERALD K.
El cliente no dejó un comentario.ROBERTJOHN F.
Just continue with the great customer service thank youTERRY M.
It was clean but floor of truck n wall of truck was a grease spill I believe don't notice it first wasn't a hassle jus wanted to make u awareCINDY R.
It has been a while since I have rented a vehicle from U HAUL. The service was very good then, but even better now! Mariah assisted me and checked me out with excellent clean vehicle in minutes and I was on my way. The turn in and check out was seamless.howard F.
El cliente no dejó un comentario.PAULETTE M.
El cliente no dejó un comentario.ROBERT L.
All goodgary R.
El cliente no dejó un comentario.Devonte B.
Thoroughly EXPLAIN the RETURN PROCESS. that the renter MUST BE IN and WITH THE VEHICLE on the rental lot to do the return process. I caught flucks because I thought all I had to do was to park the truck,, take the pictures drop the key in the box and do the return process at home on my computer. Oops, that was not the case. I looked at the video several times while at home trying to figure out why I couldn't process the return. After being on the phone for over 40 minutes, the agent told me what I did wrong. Now I know for future purposes.Marsha B.
The truck was old, and noisy, Other then that everything was ok.Saunak P.
El cliente no dejó un comentario.SHAUN H.
El cliente no dejó un comentario.Latrece A. | Overall Experience
The staff was customer service friendly and very helpful.Felicia W.
The vehicle ran terribly, and was very loud. I also was hit with an additional fee due to staff not meeting me outsideVALERIE R.
The lady asked me to disconnect the transport or it would be a $75 dollar charge which really angered me. Upon my refusal because this was shared early in the rental process she conferred with her manager and guy came out and instructed her on how to removed the wheel straps and assisted in my driving off the transport no further discussion of the $75 fee but after I parked the transport where she wanted. She did point out a $10 dollar fee which refused. This never happened before. Bad service and attempted shake downFLOYD S.
El cliente no dejó un comentario.YOLANDA J.
El cliente no dejó un comentario.LENORA G.
El cliente no dejó un comentario.TAIYA L.
Nothing just keep up on what you're doing!Lamont H.
El cliente no dejó un comentario.Malik S.
El cliente no dejó un comentario.Stephen H.
The rental was excellent always isGREGORY B.
they were nice peopleLAURA M.
Their system was down I had to spend an hour trying to check out the rental on my phone. When I returned the rental I was charged a lot more than expected.Francisco H.
My expectation was exceeded. I appreciate the cleanliness of the facility and the professionalism of the staff.TERRI S.
The service there was excellent and friendly. I wouldn't change anything.LAWRENCE V.
Amber was absolutely perfect she helped me out in a crunch and a stressful situation but she was cool and very professional and was able to assist me. I truly commend her on a job well done!!! Thanks Amber ðŸ˜Š ðŸ«‚ ðŸ™BRYAN D.
Not have people on hold for 30 minutes.JARED F.
All of the representatives are so professional, helpful and friendly.MICHAEL F.
Gas tank was only half full at pickup.TIMOTHY E.
El cliente no dejó un comentario.DORVAL M.
Gou did goodJoane H.
El cliente no dejó un comentario.ARSENIO S.
El cliente no dejó un comentario.WOJCIECH J.
El cliente no dejó un comentario.ROCHELLE C.
El cliente no dejó un comentario.Robert J.
Very helpful and engaging.ANITA J.
El cliente no dejó un comentario.Daniel P.
El cliente no dejó un comentario.RICHARD D.
After hours returnDarnell J.
I was lied to on the "800" number, I was mislead in the store. I will NEVER use Uhaul again, and I will post this to Facebook and Instagram and Twitter. I am DONE with UhaulCHARLES C.
El cliente no dejó un comentario.JEROME S B.
Equipment was well-maintained and staff was helpful!CAROL W.
El cliente no dejó un comentario.EDWARD D.
Great serviceCHRISTIAN G.
Good Job Team Canterbury! Keep up the Great Work!Devonte B.
El cliente no dejó un comentario.TONI W.
The entire team here was highly informative and helpful. Friendly atmosphereTerese M.
El cliente no dejó un comentario.Damira R.
El cliente no dejó un comentario.TAMICCA R. | First Impressions
Everybody was great and made my process a smooth process when moving.Vanesha B. | Overall Experience
El cliente no dejó un comentario.LOREZ R.
El cliente no dejó un comentario.chris G.
Everything was great so no improvements neededVANESHA B.
The associate that assisted at return was very rude and stated that I had taken the wrong item yet that was false because it was the same stated in paperwork. Another associate had to intervene to proceed with my return process and stated that the associate was wrong.MANUEL R.
El cliente no dejó un comentario.Alexsandro S.
El cliente no dejó un comentario.Lanatia T. | Overall Experience
The woman who waited on me, Amber Hayes, was especially helpful - a very nice, pleasant person to deal with. At times, the facility seems busy and it would be helpful to have a second person there to assist. There should be a minimum counter staff of two.Michael C.
El cliente no dejó un comentario.JAMES P.
The lady who helped me did an excellent job. She told me everything about the car carrier I was renting , and how to use it needless to say I made it to Atlanta safe and sound with the car told behind my truck. Great jobLloyd R.
El cliente no dejó un comentario.Susan J.
El cliente no dejó un comentario.Greg R.
El cliente no dejó un comentario.JEFFERY H.
El cliente no dejó un comentario.Tonesha w. | Overall Experience
El cliente no dejó un comentario.STEPHEN H.
The equipment was free of major debris but it needed a wipe down and a minimum broom sweep in the cab and cargo area. Nothing major. Small paper and fragments. But the cab should be wiped down. I could tell it wasn't. During this age of COVID that should be a priority.FREDDIE A.
Keep up the good workTIMMIE S.
Where do I begin? Not even 20mins after leaving with the trailer the lights went out. I called and was on hold only to be told there was nothing they could do by phone. Went back to the location and the lady acted like I was inconveniencing her. Upon returning, the employees were so busy on a smoke break in the car that they couldn't print my receipt. Then they processed the recap day later and over charged me. When I called to get it corrected I was put on hold for 10mins then asked can I call back because they were busy with a lot of customers. I drove to the location within 10mins only to find out there were NO CUSTOMERS there. The employees were talking about what they were eating for LUNCH. This location was so unprofessional.SHAQUALA B.
El cliente no dejó un comentario.HANNAH B.
Before pick up at this location I reserved at a location in New Lenox IL. However they had called me and told me the previous person who has the truck isn't answering and they can't provide me with my reservation an hour before I had to pick it up. After searching online bc calling uhaul didn't work I finally found a place. This was a major inconvenience and extra money spent for movers and miles because the location was a lot further.RAMI M.
El cliente no dejó un comentario.Vanesha B. | First Impressions
El cliente no dejó un comentario.JOHN A.
El cliente no dejó un comentario.TAMARA H.
El cliente no dejó un comentario.Ronald W.
El cliente no dejó un comentario.ANDRA F.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.Janet B.
Honestly, this review is for every experience I've had with this location in the past two months. They are always busy and sometimes the phone doesn't get answered. The staff is nice but management is terrible. I had an issue two months ago and the manager is never there when I go in, never available over the phone nor in person, does not return phone calls even when the call back is scheduled through 1-800 customer service number. After I've completed my move I will never use nor recommend this location.KEISHA N.
El cliente no dejó un comentario.Robert C.
Nice, friendly staff, just not enough of them. The wait was long. A kiosk for those of us who completed all the paperwork online would be great. An express return would also be nice.John N.
El cliente no dejó un comentario.EDWARD P.
El cliente no dejó un comentario.CHERYL P.
El cliente no dejó un comentario.CHARLES L.
Friendly staff at the front desk, only wish that they have more people working, waited for 15 minutes for my turn to be serviced.DAN ARNELL B.
I made my reservation online. Every single thing was wrong after I submitted the order. Then I spent 1 hour and 50 minutes on hold and that person deleted my original order so I had to go even further to get a trailer, then the people at Markham made me wait 45 minutes while they cleaned returned units, then the order wasn't nderstood that I wanted to drop the trailer at Oak Lawn so I had to call you again to arrange that. Then, I was called 5 days after dropping off the trailer saying they never received the trailer, and finally I was charged an additional $110 a week after I dropped the trailer. So I called Uhaul and was told they â€œbilled me but immediately canceled the billingâ€. Well, I don't have my money back 24 hours after you over billed me $110. Uhaul needs to get its head out of its ass. Fuck offTimothy M.
El cliente no dejó un comentario.Tonesha w. | First Impressions
El cliente no dejó un comentario.Brenda F. | First Impressions
El cliente no dejó un comentario.Brenda F. | Overall Experience
El cliente no dejó un comentario.MARC B.
After days of uhaul.com giving us the run around. Finally being able to pick up my vehicle at this location was simple and fast. The guy was nice and extremely helpful after the hassle we've had with uhaul all weekend. We even got an upgraded dolly since our original dolly was out.Virginia K.
I was contacted by scheduling that my reservation can't be met at the location it was originally set for. I was informed i would have to go all the way ro hammond to get a trailer, my wvent was in Gary IN which means i would have to go to hammond, got back to Chicago, load up go back to IN and repeat this after the event was not offered any kind of compensation for the huge inconvenience, i ended up finding my own trailer closer to me to save all the extra over head on my end. As a weekly rental client I expect better service.. i rent every week atleast 2 units from uhau this is unacceptableALFRED W.
There were 2 workers there. But only one was really helping the customers. In turn making my wait time there a bit longer then I expected. Other then that. It wasn't a bad experience..LATASHA S.
Donte is a great employee for uhaul.MARVIN W.
The gentleman that helped me when I was picking up was professional. But when I needed help dropping my truck off, a woman took my call and she had horrible customer service.JEFFREY S.
Our customer service agent was extremely helpful we were able to pick up rental quickly.David J.
El cliente no dejó un comentario.ALYSSA M.
Devonte and the entire staff are always professional and more importantly, friendly.MICHAEL F.
Hire more employees service was a little slow, but the ladies were very nice and doing the best that they could. I will use your services again but ihopeits a little faster. And maybe put an air conditioner in waiting areaDEBORA L.
You cancelled my reservation the night before my move and left me scrambling to find another reservation that was 45 minutes out of the way, too small of a truck, and horrible hours. I will never use U-Haul againNicholas P.
The person was getting the car back after we are returning, saw and said "Ohh you still have some stuff in it." while we are moving some staff our of moving track to our car yet still decided to drive the track away and the tracks doors were still open while she was driving. When I asked her to stop she said " She is just moving in another place." What happened the communication? It is very bad customer service. Her attitude in general was very negative. She was busy watching her show or whatever she was watching in her phone and it was obvious that she did not like the distraction.LARRY F.
El cliente no dejó un comentario.Lanatia T. | First Impressions
El cliente no dejó un comentario.DONNETTA T. | Overall Experience
I moved out 6/2/21 And not on 6/11/21Juanita C. | Overall Experience
I was pleased with storage and truck rental i only had 2 issues the cleanup fee is high and if late by a few hours on an all day rental charge become 2 days.LAWONDA P. | Overall Experience
I've never stored furniture before and was worried my new furniture would be damaged or smell bad. This place was awesome my furniture looked and smelled the same as it did when I put it in. Extremely pleased would gladly do business with this location again.lori g. | Overall Experience
I was very pleased with the customer service, product knowledge, and professionalism of the staff.ANNE S. | First Impressions
El cliente no dejó un comentario.Brenda W. | Online Move In
El cliente no dejó un comentario.Shonta b. | Overall Experience
El cliente no dejó un comentario.MELISSA T. | Overall Experience
The manager was friendly and helpful.june t. | First Impressions
The customer service was very good!!!#Agnes M. | First Impressions
Very convenient and hassle freeKatherine R. | First Impressions
The young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"Erica L. | Reservación
Servicios adicionales en esta ubicación
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