Rented from this location a number of times. Always been good.
Paul S.
Customer Reviews for U-Haul Moving & Storage of Burlington
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Testimonials From Recent Customers
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GOKSEL O.This is a satellite location with zero staff. If you have an issue you need to drive to another location. The lockboxes have a button on top of the keypad but that button is not used to open the lock. You actually open the lock by turning the circular mechanism below the keypad. This was not made clear in the instructions. When I returned the vehicle it took 36 hours for them to log the return and I was charged an extra day which I had to call about.
Nicholas W.My only issue, and you seem to be aware of it, was that I reserved your largest unit online. Once I arrived with truck in tow, it was only then that I was informed that the largest unit was not available despite what I had reserved. There may or may not have been a unit closer to my home, but I reserved specifically at Walkers Line for the large unit.
Howard P. | Overall ExperiencePrice, the only reason i used u-haul because home depot was out of trucks.
Tarun G.24-7 method ate into my first hour, lockbox took several tries to unstick. tried to call intercom for help but no answer.
Michelle S.The vehicle I was supposed to use did not have the vehicle number on it. I wasted a little time waiting to confirm that it was the correct vehicle. All vehicles should belabelled correctly especially when using the mobile pickup process.
Renee K.'Contactless Rental' was a terrible experience. Zero customer service, not everything needs to be 'automated'.
Robert T.Vehicle was clean but a window did not work turned down when I turned the car on by itself and would not go up. Besides that the service from the location was very good
Cinthia O.Burlington Mainway staff are always excellent
DAVE S. | Overall ExperienceStaff are amazing!! Access to available units great. The only issue was that there wasn't a lock available as the ad said. This needs to be changed on the website!!
Heather L. | Online Move InI haven't actually moved anything into the storage as yet, but I'm certain it will be very good. I've used Uhaul over the years and have been very more than satisfied with your services.
Robert M. | First ImpressionsVery helpful staff Facility has a nice washroom facility as well
STEVEN G. | First ImpressionsThese guys are the best of the best !! Great staff and store ! Thank you U haul Burlington
Aaron G. | First ImpressionsEverything we needed in one stop. Easy access storage facility with all our packing needs. Very friendly staff.
Michael M. | First ImpressionsNinguno
JOSEPH S. | Overall ExperienceChecking in from the mobile app is very slow and not very friendly. I have had 2 bad experiences already, the latest one I was supposed to get a key from a locker and the code they gave me to open it didn't work, there was no front desk on that location to ask for help from someone, I had to go to a different location and ask for help.
Javier L.Great team and services. Tracy is fantastic!
JASONPATRICK R. | First ImpressionsThe instructions in the email pushed me to a website to check-in, but that could not verify my location. So I clicked the link provided to download the app, but it returned "App not available in your region". So I called the number and was put on hold for 20 minutes, then was disconnected when it went through. so then I went to the app store and found that I could download the app (I suspect it is a different one than was on the webpage presented earlier). OK, so I went through all the process, and got an access code for the key, but it did not work. So I had to go to the other UHAUL location that had staff at it, and get them to come to open the lock box with a master key. This delayed my pickup by about 45 minutes and was extremely painful.
Mark F.Key box did not work, had to drive to main location to get an employee over. When returning the van the mileage was very difficult to punch in due to decimal not moving on the screen, took 20 minutes to enter this on the site.
Julie P.Snow not cleared of the vehicle or the driveway. Key code not given.
SRIJEETH S.The truck number was missing from both the front and back of the truck. I took pictures when I noticed and had to restart the mobile pickup process. I couldn't figure out how to restart the mobile pickup, so I had to try changing the start time (which meant potentially losing my reservation). When I finally figured out how to get the pickup process started again, there was an option to add pictures based on the current condition of the truck. The inside had dozens of torn pieces of paper (in the front AND back), in addition to the missing numbers. During the check-in/pickup process, I took pictures to indicate the current condition of the truck.The app froze, again. For a moment, a chat screen appeared and I was able to chat with someone, sort of. They were apparently confirming my order. After a few minutes, I added, "Hello?" The representative replied saying, "hello," then the chat session ended - the app had frozen YET AGAIN. After I had tried everything to keep the process going, I had to quit the app and restart - yet again. This time, I had apparently completed the pickup process - WITHOUT CONFIRMING THE CONDITION, MILEAGE, and FUEL TANK LEVEL. Not only was the process excruciating to "complete," it took nearly an hour. Lastly, when I returned the truck through the mobile process, I commented that I was unsatisfied with the experience and disagreed with the charges. The final screen indicated that someone would contact me within 48 hours. Nearly a week later and all I've received was a "rate your experience" email. I've been a u-haul customer for several years (both personal and business), and I'm now looking for alternatives.
Paul L.I reserved a larger unit, and selected the Burlington location because the large unit was apparently available. It was not. Apparently making a reservation for a larger unit is pointless.
Howard P. | First ImpressionsLight in my storage unit didn't work.
Ralph P. | Overall ExperienceGave me the wrong key code. Truck was dirty.
Lee F.The Uhaul online service doesnt work, even after enabling location on mobile, it was not letting me sign in and get the vehicle. I had to go to the nearby Uhaul onsite location to clear the info and get the key code. Also, after returning the vehicle I was charged $24 more than what should have been charged. I have called and followed up multiple times since 1 month, but haven't received the amount credited to my credit card account. This is frustrating for me to follow up every week and checking if they have credited it to my account or not.
PRABHAT M.The pickup process it´s so confusing
Juan C.It took almost an hour to get my rental. I was given the wrong code that opened a different box that gave me a key to a different truck. Instructions for pickup were not clear that caused confusion. Although the service I received from the call centre was very helpful overall the delay at the beginning of the day was extremely disappointing.
Matthew S.Great experience
Shanie E. | Overall ExperienceThis location is basically closed with no office. Tried to do the mobile pick up and getting approved took forever while just standing in front of the van. It was at awaiting approval for over 12 minutes while no agent is answering on the chat.
Kyujeoung N.Gracias
thomas h. | Overall ExperienceTracy and her team were just a pleasure to deal with for our rental space.
jimmy b. | Overall ExperienceThe sign-in process was arduous, consumed time, and duplicitous - asking questions that I'd already answered during the on-line rental process. When I turned on the vehicle I was greeted with a low tire pressure warning that needed to be addressed before going anywhere. Front - left tire was so low, I couldn't ignore the warning. As far as 'filling up to the level I found it' - that just doesn't work. Here's a thought - provide a full tank, and expect a full tank in return so your customers don't have to guess how much gas they've consumed. Thank goodness for Tracy Davenport the General Manager who understood, empathized and assisted to 'make things right'. Unfortunately, it's your procedures that need to be addressed, so that good GM's can leverage to grow business, not spend their time patching holes due to poorly developed systems. If not for that, I would rank the location much higher - again, due to Tracy's engagement
Wayne N.All is good Just wish you had outlets in the bigger units
Cecil C. | First ImpressionsMake location more bright and not in secluded area
Nizar M.Always there to assist when needed.
sherrill d. | Overall ExperienceThe problem was when i was picking the van up there was no assistance. i drive down the street to the bigger uhaul and they had to drive over. just eliminate this location as a pick up site since there's a bigger one down the street
CAILYNPATRICIA H.Very good
Mark M. | First ImpressionsVery helpful staff. Walked me through the whole process.
Thomas L. | First Impressionsno staff were there during open hours.
Trevor D.You have the worst app/website I've ever seen. Will not use your company again.
chris R.Getting in phone contact with someone at the location was difficult ... Thank you for the approximately 3 weeks of free storage that was part of the Truck one way rental. Good service...keep up the good work. Thanks again
andy t. | Overall ExperienceGreat check in for storage. Also had a truck available! Very pleased. The only negative was the storage was not completely clean. A small area (12 x 12 inch) had what appeared to be some sort of decay - dead animal or decaying food / vegetation. Not sure - nasty. Should have been checked before renting out. Otherwise, good experience.
Theresa G. | First ImpressionsTook 3 trips to a separate site to get an available unit And then was charged an additional $20 for the rental on an unit that was available after the first two we tried weren’t an option ( 1st one was occupied , 2nd one door broken would not open ) Otherwise the unit is clean and easily accessible
Jennifer K. | First ImpressionsI would prefer a graduated rating scale rather than YES or NO. I initially rented a smaller unit online, but when I arrived at the facility a unit of that size was not available. I was given a larger unit for the same price for the first month and told that I would be phoned prior to the second month's billing and given a smaller unit. The phone call never happened, and it was only after I called that a smaller unit was provided. I had to go to significant inconvenience, time and effort to move my things from one storage unit to the other. Having a larger unit was of no benefit to me as I did not have enough things to fill it. Knowing that I was only going to need the unit for 3-4 months, I should have been left with the larger unit at the same price. Staff were friendly but the rating is not a graduated scale.
John S. | Overall Experience1. I was unaware that the location was unstaffed. When I had a problem with the on-line pick up process, there was no one to help! 2. I completed the on-line pick up process, but sytem did NOT send the lock box code to get the key! 3. I waited and waited for code, and then called "the location" (which actually just re-directed me to the call centre in Arizona, and put me on a long hold) 4. I WAS INCREDIBLY FORTUNATE that a UHaul employee showed up and was able to complete the pickup process for me. Even she couldn't get a lockbox code from the system! *the ONLY reason that the employee showed up was that she lived upstairs above the office, and just happened to return home while I was there. If she had not come home, I would have been unable to pick up the van.
Michael N.On Monday, August 30th, we moved my things out of UHaul storage and emptied the unit. We would like a pro-rated refund: we pre-paid for the month of September 2021, but moved out in August 2021. Although I've emailed the GM of this location, I've not received any response. Sincerely, Elizabeth Noble
elizabeth n. | Overall Experiencerode staff
Abdulwahab A. | First ImpressionsWe had booked a unit, went in the evening with a truck load of furniture after moving all day and the unit was locked and taken by someone else. Not a good ending to a long day.
Simon M. | Overall ExperienceMy only comment is there were often people hanging around the storage units just appearing to almost be living there out in the lane ways
CRAIGW M. | Overall ExperienceThe self-service option took too long to approve, and return the trucks. The phone number to call wasn't responsive, and we had to wait much longer than I'd otherwise have, to get the truck. The process of returning was also cumbersome, with lots of pictures, etc... most of this would otherwise be done by an agent when I return.
Jerin P.Excellent support from the staff!
KANDARP J. | First ImpressionsThe only comment I have to make is that when I booked everything at the beginning of July, the young girl managed to screwed up everything. So 22 days before the move, everything had to be re-done. - truck was booked for 10 days, not 1 day (so I was informed that there was NO TRUCK for me on the Friday) - she was to book a storage space, told me there was, gave me a confirmation # which did not exist, luckily I was able to book another spot The day of the pick up it went extremely smooth.
Robert P. | First ImpressionsIt was ok...
Sean O.Clean units and easy access.
david m. | Overall ExperienceThe whole team was great, it was a wonderful experience from beginning to end!
Spencer R. | Overall ExperienceThe renter's with tons of outside lockers have stuff everywhere in Lakeway and beyond. Maintenance of site is poor
Emma M. | Overall ExperienceIf you are going to use me as unpaid vehicle booking staff, at least drop the rental cost. It infuriates me that I ended up doing the work of someone who should have a paid job booking this vehicle. Nice move, saving whomever owns your company millions. Rant over. Nice truck. If you rent from here, be prepared to do a lot of pictures and typing........while some poor schmuck is sitting at home unemployed and eating government cheese.
Brian L.I am very happy
Marika d. | First ImpressionsStaff are amazing! Very friendly and helpful with information not communicated by email.
SUSANANNE L. | Online Move InStaff didn't bother calling us to let us know that they couldn't get the other persons lock off the unit. We packed a truck, got a babysitter, and drove 30 mins. After waiting 45 mins at the store and basically being told sorry nothing we can do, they attempted to cut it off. We couldn't wait any longer so they said to come back tomorrow. We agreed reluctantly but had no choice as all uhaul were now closed. They called us back and said the persons items were still in the uhaul. We then ended up having to pay 60-70$ more for another unit even further away. It is so simple to just call someone and let them know not to come, luckily we aren't moving for another day but if we had to be out that day it could've been a lot worse.
Karlee K. | First ImpressionsIt would be best to leave the vehicle with more than a quarter tank of gas in it as it makes it hard to gauge how much to put in compared to how much will be used! Otherwise the experience was great!
Suzanne M.Awesome service!
Spencer R. | First ImpressionsThere are a lot of garbage/someone else's belongings left next to the storage entry (building E). It looks as if it was left there quite some time ago and the area between the storage buildings is not properly cleaned/maintained.
Alexey F. | First ImpressionsWas looking to book a van at 9 p.m. for a last minute on-line furniture purchase. This location was fully automated and no humans helped during the slightly long and complicated pick up. PRICING was misleading though. The 19.99 advertised priced turned into a $80 for 2 hour rental!
Ajay K.The seat cushion is smelly, urine smell.
Erh Chang S.Unit was perfect!! Managers in the new facility and the Manager of the Old Facility were absolutely amazing: Friendly, helpful, respectful, and very professional! Really lovely ladies! They truly know how to display "Amazing Customer Relations" These two Managers are "Keepers"!
JEAN L. | Overall ExperienceMobile checkout was slow, the key code given did not work on box. Do they actually try the code when they set it? Had to defer my moving overnight until store opened at 7am to get them to unlock the box for the keys. Defeats the mobile go anytime feature.
DAN O.We had an easy time moving into our unit. The unit was clean and no issues with using the access code to get in.
Rob L. | First ImpressionsVery helpful woman checked me in when I couldn't check in through the website. Had all my permissions open and followed instructions exactly but couldn't check in online. Had the same issue on return, it took me almost an hour to get the app to read my location so I could log the vehicle return, by that time I had already put the keys in the drop box so couldn't send in the mileage/ fuel pic, and the app wouldn't let me attach the pic I had taken before locking up the vehicle. Had to take other requested interior pics through the windows
Shalyn W.The storage locker was not completely cleaned out there were cardboard boxes and Realestate signs still in the unit. Should have been cleaned before renting. Other than that all good.
JIM N. | First ImpressionsWe went to the location to pick up the truck and were given the key code to get the van key from the lock box. The code did not work. We called the service number on the website and waited over 10 minutes on hold before a real person came to the phone. They gave us 6 other possible codes to use...none worked. They then said they would transfer our call to the location that could help. The transfer was to the general line! Another 8 minutes on hold and another operator got on the line...same transfer problem back to the general WAIT FOREVER FOR SOMEONE TO PICKUP service. I gave up on the phone service after the third attempt. I then drove to a nearby location and got a very overworked and super polite employee, Kate, to leave her desk and drive to the first location to get us a key and a vehicle. To fix the problem have a dedicated phone link from the pick-up locations to a nearby person. OR just give out the proper lock box codes and test them before each pick up.
David B.A couple flaws with pickup process: 1. Phone calls to my contacts failed to connect. (And anyway, phone calls to my contacts while I am waiting to grab the vehicle and go? Really?) 2. Mechanical tumblers broken on combination lockbox holding my key to my rental. Yikes! Now what? After numerous calls, finally reached a human at the hub location, who promptly came over 10 minutes later to retrieve the key, and who informed me that, "yeah", they were having trouble with the lockbox. Good grief! So, the process is good but needs improvement.
Peter S.Ensure code of lock box is correct. No proper parking for personal car.
Andrew L.The process was a bit tedious, but not too bad, I was just very disappointed when I saw that there was only 1/8th of a tank of gas.
Louise R.The mobile application was a little difficult to use because I did not have location services correctly. Perhaps some additional help would be useful. Once I got past that all was fine.
Ray B.Staff was amazing as always , highly recommended this location for all your storage and truck rental needs!
John I. | First ImpressionsThe lady I dealt with at the counter had great customer service. After that I went to the storage unit and was greatly disappointed. The unit was filthy and there was a dead mouse that must have been there for a long time as it was stiff as a board and since I had to move all my furniture in the next day I had little choice but to keep the unit. Uhaul should inspect the unit after someone leaves and if it is filthy they should clean it or charge the client for the cleaning fee. Thanks, Sean
Sean G. | First ImpressionsHello I was very disappointed that it took 12 separate attempts to get a contract of my locker for my employer. You would think this would be something very simple to do as you deal with contracts everyday. I had to call back repeatedly since the contract information was incorrect, missing names, phones numbers. spelling mistakes, etc. I was also disappointed that there was no direct email address or cell number to talk with the manager. I always had to talk with someone different which complicated matters. As well, it has been a year and I am still waiting for the electric remote to access the gate. Also, there needs to be a better job when shoveling in front of the doors and there is not always a cart available in my locker complex. Gracias
TAKEDA C. | Overall ExperienceFound the monthly fee high.
John E. | Overall ExperienceAmazing staff, I highly recommend this storage. Very clean!
Shamfa S. | Overall ExperienceThe entire experience was pleasant. The van was clean, very well maintained and a pleasure to drive. The online process is very simple to follow. Well done!
Susan L.We made a reservation online over a week ago for a 20' truck and a 8x15x10 storage unit. We are in the process of moving and had to take the remaining items out of house and store them for a couple months. First off, the truck was quite dirty. I wiped off the steering wheel and other touch surfaces and they were disgusting. I would think with the current Pandemic, the truck would be a lot cleaner. We planned to do all the moving and storage in the one day as we just had a full truck load. I filled out all the check in information the day before, but still had to spend 30 minutes re-confirming all the same information while at Uhual after waiting in line since it is busy in the morning. We were then told that there was no storage unit of that size, but that we should go fill the truck and we will sort out the storage unit when we got back. We came back a couple hours later with the truck completely full and we're told that there we no units big enough available at that location or the one down the road. The employee was doing everything she could to find us a solution and even offered us two units. In the end, none of these solutions would work for us. We were in a terrible spot as we had all of our stuff in the truck and it was due back soon. We got back to Uhaul aroud 1:30 and it was due back at 5:00 when it closed, but it was now around 3:00 still without a storage locker. We also had multiple people helping us but had to wait around while this got sorted out. Luckily my brother in law found another storage company around the corner that was able to get us a big enough unit right away even though they were actually closed. We regrettably cancelled our Uhaul storage unit as the reservation was never fulfilled. On top of that we had to buy two locks and insurance for the two units we were supposed to get, but they had issues giving us a refund. All in all, we are very disappointed in this experience and I think Uhaul has a long way to go to get their reservation system working much better and inline with other companies. It left a very bad taste in our mouth as moving is already stressful enough. The staff at the Uhaul location were very accommodating trying everything they could to find a solution, but ultimately the systems used by Uhaul let us all down. I know no one will read this or care, but we will be hard pressed to use or recommend Uhaul in the future. Also, an idea for you would be to recommend a storage locker based on the truck size rented. Example, a full 20' fills a ?x? x? storage locker
Stephen C. | Overall ExperienceNo clear instruction at a sight. Had to go back and forth to the nearest location for assistance.
Jose L.Friendly staff with clean and secure units.
chad n. | Overall ExperienceWe were very pleased with the response of UHaul in Burlington. Due to provincial border closings we had to alter our departure date 4 times. Always a courteous response with no problem making the changes. Gracias
C-Sydney R.Everything was fantastic! The lady working was very helpful and friendly!
Trevor S.Friendly, helpful staff
Eliot M.Good service considering the times we are presently in.
Richard B.friendly people. I recommend that location.
constantino U.They didn't have a appliance dolly that I reserved online which was extremely crucial.
Chad M.Friendly, informative staff!
ken H.Have the truck available at the location I had to walk to the storage location down the street to get my truck
Mike J.The online links made it easier to return the truck without the need for a staff member to be present which meant I could drop off after hours. However, no information about the gate was given so I had to wait for another u haul user to show up in which he then opened the gate for me to park the truck. Overall, good because if I had gone during open hours, staff would have helped me out.
Ana M.Pats on the back all around
Rodney N.Reserved on-line, retrieve my vehicle on-line,all worked fine
Martin B.Michael at this location was courteous professional and worked quickly through a busy time. I'm impressed and will refer this location to my clients.
A S.Great customer. The entire process was great from Start to to finish. JoJo and Prim were very helpful
Darcy P.I rented a small trailer - there were no problems! I arrived at 7am for storing opening and staff were already there and ready to go. Friendly service and a good price. Thanks for making it easy.
Andrea G.Card reader should be updated to accept tap. Or even payments over internet. Less touching is possible with small changes.
Vlad M.Clean the truck! Smell of smoke also! Nice And helpful ladies in the Office
John F.I had a storage locker at the Burlington Mainway location for over a year. The facility was well taken care of and the staff is friendly, and accommodating.
Rob B. | Overall ExperienceThe employees I interacted with on pickup and drop off (albeit briefly) were friendly.
LUKE B.Very pleasant and helpful staff. Truck was ready to go when i arrived. Checked in online so minimal contact.
Benjamin R.Staff were very friendly and accommodating. They were able to serve us with very short notice and went out of their way to help us. Would recommend them to anyone
sandra P.No complaints!
todd d. | Overall ExperienceWe made a reservation yesterday (March 29th) to rent a locker for our upcoming move, and a one-month fee was charged to our Visa a/c. Our daughters have instructed us (!) not to leave our home at present, so we phoned your office this morning to cancel the booking. Your representative without hesitation cancelled it and said a Visa refund would be given. We continue to be impressed with your company's representatives and your ethical practices. Gracias.
LES P. | First ImpressionsIt was a bit stressful to be honest because the unit I had seen and reserved 2 weeks ago in the store was taken by someone else, leaving me with having to take a larger unit at a higher cost.
Kim S. | First ImpressionsVery helpful and kind staff.
ADAM D. | Overall ExperienceStorage was convenient & effective for me over the past 9 years. Gracias.
DAVID W. | Overall ExperienceQuality service, thank you.
charles p. | First ImpressionsVery happy with the service
QUANG L. | Overall ExperienceFriendly staff and easy access to the storage unit.
ADAM C. | Overall ExperienceExcellent experience overall.
Tom M. | Overall ExperienceI have been very pleased with the service
DON E. | Overall ExperienceAfter 18 months, I moved for 1) No access after 7PM without paying an additional $10/month - Most other companies do not charge this extra fee. 2) Staff ignore or very slow to resolve complaints
David L. | Overall ExperienceGreat team lead by a great manager. Thank you for helping me during such an important time for me.
adam b. | Overall ExperienceThe staff was friendly however the trailer I asked for was not what was available when I went to pick it up. Long story short, two hours paid for movers Standing waiting and $100 In gas. Brutal
gwen m a. | Overall ExperienceCharged me for extra month after I moved out
Anatoliy M. | Overall ExperienceGood service
Garth D. | First ImpressionsStaff was very friendly and courteous. Very knowledgeable and helpful. Clean place and easy to assess. Thank you for the great service.
Gail E. | First ImpressionsVery good service
Oscar P. | First ImpressionsWendy and all the associates I dealt with were very professional, well informed, and accommodating. Very customer friendly and extremely helpful above and beyond my expectations. ¡Gracias!
Val W. | Overall ExperienceWould use again.
Beverley B. | Overall ExperienceDealing with U-Haul on Mainway in Burlington, Ontario was an excellent experience. Huge kudos to employee Chris who was repeatedly very helpful every step of the way; very excellent customer service!
Ben V. | Overall ExperienceMost of the staff weren’t friendly specially their Lady Boss...
ALdahhak A. | Overall ExperienceGreat team, friendly, courteous, organized and very helpful. Very accommodating regarding dates, times, and products available. Highly recommend trying this facility, you won't be disappointed.
Val W. | First ImpressionsVery helpful!!! Would highly recommend U-Haul.
Mena M. | First ImpressionsStaff were friendly and knowledgeable
brad h. | Overall ExperienceYour service is extremely best.
Bansimba m. | First ImpressionsThe minute in the door, staff did all to assist with what we required; gave options/alternatives; didn't press to purchase; all while training, assisting another customer and answering phones.
Christina C. | First ImpressionsNever had my broken light fixed. Was forced to bring a flashlight everytime... from the get-go.
HAROLD W. | Overall ExperienceThe staff at Walkers and Mainway location were very helpful and very organized. Having lockers, trucks, boxes, etc. All at one location made my move go very smoothly. Thank you to amazing staff.
BARBARA P. | Overall ExperienceTop notch, couldn't be better.
BILL G. | First Impressionsthank you.
sue m. | Overall Experience