El cliente no dejó un comentario.Todd D.
Customer Reviews for U-Haul Moving & Storage of Brooklyn Park
Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.MACDELLA A. | First Impressions
Equipment (4 wheel car hauler) was available and hooked up to my vehicle quickly and efficiently. Worked as expected. The return process was also quick and efficient. I will use u-haul again when I need to rent.TERRY B.
Customer did not leave a comment.RUSSELL A.
Customer did not leave a comment.LORITA M.
Customer did not leave a comment.Tanya T.
Customer did not leave a comment.CHERYL W.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.caitlynn l. | First Impressions
Thank you Alex for the customer service it's been a pleasure working with you for the last five years. DONZEALDONZEAL E.
The guy who checked me out was very nice.ANITA S.
Nothing. Customer service was the best I've had in a year. Staff very knowledgeable and attentive.PATRICK S.
Customer did not leave a comment.ALEXANDRIA S. | Overall Experience
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.KEVIN W.
Customer did not leave a comment.JAMES P.
I always come to this location for moving truck rental. I have never had a problem with the trucks. They are clean and we'll maintained. Also, this us the second rental since the pandemic started and this location practices safe covid-19 distancing and everyone wore masks. All the staff was friendly and professional.ANDREA P.
Report accurate mileage and stop trying to overcharge customersROGER C.
Customer did not leave a comment.MODU T.
Customer did not leave a comment.JEFFREY H.
Customer did not leave a comment.AICHA M.
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.TYREE L.
Customer did not leave a comment.scott M.
Customer did not leave a comment.Jeff L.
Customer did not leave a comment.joanne C.
Check-out with the web app was a bit clunky but worked eventually. Check-in was quick and simple.Chandler H.
Great overall Experiencebradley W.
Customer did not leave a comment.carla S.
Customer did not leave a comment.Nathan G.
had problems being able to return can online tool well over 1 hour and still could not get done. would not take odometer reading and continually said # was Lowe than when took out van which would have been true after use.ERNEST J.
Customer did not leave a comment.JOHN N.
Online return with android doesn't work. Taking a photo continuously crashes.Noah H.
The person who received me was rude and rolls his eyes while serving a customer. Plus I asked him to switch to a smaller truck and refused to cooperate. So I took the largest truck for a bed and sofa. That is really sad.Tesfay T.
Excellent customer service!Jartu D.
Customer did not leave a comment.MARY C.
Check in took forever even though I had registered for the trailer ahead of time.LAWRENCE L.
Customer did not leave a comment.Susan P.
Customer did not leave a comment.YEASAI K.
Customer did not leave a comment.PAUL H.
Customer did not leave a comment.dennis J.
Customer did not leave a comment.Mike V.
The On line check in process did not work for me as the system stated my zip code didn't match the city I live in.JOSEPH B.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.BAILEY M.
Customer did not leave a comment.Martin D.
Customer did not leave a comment.Ato A.
Customer did not leave a comment.Panhia V.
I just want to blessed Jehovah God for de person who brought de Idea about U-Haul it helps alog .Tetee J.
Everything was fine. The check in and check out process was quick and it was great that we could get setup online. Thanks!Brenda M.
Dennis greeted me when I returned uhaul equipment. He was courteous and kind. He asked if the truck met my needs and if there was any issue. Id like to recognize him for his time and effort it was a pleasure to doing business at this Uhaul location.KAO Y.
Customer did not leave a comment.JENNIFER S.
Customer did not leave a comment.Loren F.
Customer did not leave a comment.KATHLEEN T.
Great costumer serviceMARIA N.
Customer did not leave a comment.James B.
Customer did not leave a comment.ABDIAZIZ O.
Super frustrated deal. I reserved a flat bed several days ahead and they said I was good. I got to my appt and there wasn't a flat bed available. I specifically wanted a flat bed. Not a dolly. I had to use a dolly because I didn't have time to call around. But just very frustrating deal all together. I'll be taking my business elsewhere.Brian M.
Customer did not leave a comment.Juliana Z.
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.STEPHEN P.
I have rented from this location several times; twice at the last minute. They are so accommodating. They go above and beyond for each customer. I can't say enough good about the way they handle business! I will always recommend them first to friends.Cody L.
Customer did not leave a comment.GREGORY W.
Customer did not leave a comment.Connie T.
Thank you for the great experience!JONATHAN S.
Customer did not leave a comment.ARTURO O.
Great experience very organizedCatherine P.
Dennis at pick up was great. Jason at return was efficient and helpful, even in sub zero tempsRichard C.
Customer did not leave a comment.Randy R.
Keys was not in the van when rental was finalize. Had to run back into the office and waited in line to retrieve keys. Overall, the renting process was very quick and easy.KAISON P.
Customer did not leave a comment.Lawrence R.
Customer did not leave a comment.jack Z.
Customer did not leave a comment.Paul A.
The storage Manager, Robyn and Melody were very niceDANTE M.
Customer did not leave a comment.WALTER C.
Customer did not leave a comment.ALEKSANDR M.
Nothing. My experience was perfect. We have used this location for several rentals and everything always goes perfectly.brian S.
The guy who assisted me in hooking up the trailer and getting on the road was very helpful. He assisted with an issue I had with the left turn signal, cleaned the snow out of the trailer and was extremely courteous.TYLER T.
Customer did not leave a comment.Lisa W.
No commentGENE T.
Customer did not leave a comment.REFAT U.
Customer did not leave a comment.MICHAEL S.
Provide some coffee while the customer is waiting for the truck key...ERICK N.
Customer did not leave a comment.Dave F.
My truck had a bad transmission and was dangerous. It would jerk hard when I touched the brake.ANTHONY D.
Customer did not leave a comment.TINA P. | Overall Experience
Customer did not leave a comment.CHRISTIAN O.
Staff was not paying attention when I returned the equipment. Even though they were not busy (no customers), I had to enter the store to get their attention.Keith A.
Drivers window made a lot of noise. Manager was awesome!!!!! Give him a raise. He was very professional and I would do everything to keep himjay G.
The owner that I dealt with was very friendly and helpful.Ronald H.
Customer did not leave a comment.Christopher J.
Charging a $40 fee which is twice the daily rate for being a few hours late is bullshit. Like my $570 wasn't enough for you?Shawn S.
Customer did not leave a comment.george W.
When booking online, fast track the "verification" process. Also, why not allow the headshot and drivers license photos before pick up and not while standing outside waiting to pick up my rental at 8am?Matthew C.
prompt service by front desk personJEFFREY C.
Customer did not leave a comment.Ebony R.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.Laramee P.
Customer did not leave a comment.Tacretia H.
Customer did not leave a comment.GREGORY W.
Customer did not leave a comment.THONGSOUK S.
Three times I asked the 2 employees inside at desk to pull their masks up over their mouth & nose. I was told they had it off so I could hear them, and we were 6 ft apart, so no need to have masks on!! I was also told that mask over nose is not needed because they don't cough out the nose. Crazy. Not safe, I am a senior. Not going back to this location.Robert G.
Really quick service; great staff.Carla N.
Went very smooth! Thanks again for the great service- definitely going to use you againRICHARD K.
Customer did not leave a comment.MELBA J. | First Impressions
Customer did not leave a comment.Diane Y. | Overall Experience
Customer did not leave a comment.Michelle D. | Overall Experience
Customer did not leave a comment.DWAYNE M. | Overall Experience
We had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserableJerome I. | First Impressions
Customer did not leave a comment.Nimpson W. | Overall Experience
Best storage unit company ever!!! Five stars, two thumbs up!!Joshua J. | Overall Experience
Have had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.LISA U. | Overall Experience
The staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!matthew f. | Overall Experience
The Staff and facility is Excellent!!!JAMES G. | First Impressions
Customer did not leave a comment.WILLIAM B. | Overall Experience
Customer did not leave a comment.patrick g. | Overall Experience
The storage space was big and it was clear i have to problem with my things at allbendu w. | Overall Experience
Customer did not leave a comment.Roshelle T. | Overall Experience
Customer did not leave a comment.James Julia N. | First Impressions
The manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to considermelissa k. | Overall Experience
Having this unit was very convenient.. thank you.LAKIESHA W. | Overall Experience
After hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.melissa k. | First Impressions
Customer did not leave a comment.Angelica J. | First Impressions
People were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.julie m. | Overall Experience
The price could come down or have insurance on items and hours could be open latermichelle c. | Overall Experience
Customer did not leave a comment.MICHELLE M. | Overall Experience
The bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.Sonja W. | Overall Experience
Thanks you guysMike S. | Overall Experience
Brooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!bobby T. | First Impressions
Customer did not leave a comment.Les R. | Overall Experience
Customer did not leave a comment.karl w. | First Impressions
Customer did not leave a comment.Jay G. | Overall Experience
One of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. Thank you!NHUT L. | Overall Experience
Customer did not leave a comment.willota b. | Overall Experience
Alex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.shantel s. | Overall Experience
Customer did not leave a comment.Shaquita E. | Overall Experience
The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking forDaniel M. | First Impressions
Best storage evertina l. | Overall Experience
Great storage placeCASSIE L. | Overall Experience
This facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The “GENERAL MANAGER”” lack of customer service.Brandy S. | Overall Experience
Alex was so helpful, and provided excellent customer service!Ralph F. | Overall Experience
Highly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.lydia w. | Overall Experience
Great customer serviceantawn d. | First Impressions
Alex is very good with customers 😊SHIELA B. | First Impressions
The latch at the door does not work.LOUIS M. | Overall Experience
Needs more staff in the front a popular placePalema M. | Overall Experience
NoneLOUIS M. | First Impressions
I PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?Mordecai H. | Overall Experience
The entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.tamika j. | Overall Experience
Good jobJames W. | First Impressions
They told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬alicia m. | Overall Experience
The staff and service was amazingJACQUELINE H. | Overall Experience
Recommended businessbrenda h. | Overall Experience
Great service on a busy Sunday!Ryan W. | First Impressions
It was the best storage I ever hadALBERTINE B. | Overall Experience
The mice are very bad damaged a lot of my thingsrakejah e. | Overall Experience
One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!Deborah M. | First Impressions
Outstanding staff and service.Sonny H. | First Impressions
Staff was very helpfulJason H. | Overall Experience
Time sensitive but effectiveqadeer o. | First Impressions
It could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.terry d. | First Impressions
Great folks to work with...super helpful. Wish they had more staff.Patricia D. | Overall Experience
If the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.BriAn W. | First Impressions
The prices for the storage was to high my only complaint.CYNTHIA S. | Overall Experience
Professional service. Helpful and well maintainedShadrach h. | Overall Experience
Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.Mickey b. | First Impressions
I was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.victoria s. | Overall Experience
E eryone was nice and friendly...Arlanders R. | First Impressions
🤬🤬🤬🤬🤬🤬🤬alicia m. | First Impressions
.hannah w. | Overall Experience
Great facility.JENNIFER B. | Overall Experience
Ceilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.bertie w. | Overall Experience
I very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use itBill M. | Overall Experience
I really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done therecarolyn w. | First Impressions
Alan was great, manager was great. Great team.Demetria W. | Overall Experience
The people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!summer g. | Overall Experience
I would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.ThanksRenae T. | Overall Experience
Intercom not workingSUZANNE C. | Overall Experience
Customer service is excellent. Fast and efficient.tricha s. | Overall Experience
Very good customer service.tricha s. | Reservation
Wonderful facility and staff. Very friendly and knowledgeable.fekissa p. | Overall Experience
Always wonderful manager and staffSUSAN P. | Overall Experience
I want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.facia b. | Overall Experience
Great ExperienceCharles K. | Overall Experience
Truck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.Becky Y. | Reservation
Clean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.augusta p. | Overall Experience
Very convenient and easy to use.sara/ jeff c. | Overall Experience
Great Customer ServiceJaqueline J. | Reservation
Everything was outstandingjim p. | Reservation
xGordon S. | Overall Experience
I truly appreciate everything. Thank you so muchCHRISTINA F. | Overall Experience
Alex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move againEILEEN T. | Overall Experience
Friendly staff, nice and clean for facilitysabrina c. | Overall Experience
Nice safe and secureSandra F. | Overall Experience
I appreciate Alex’s help in getting my storage box available after a communication break. He went above and beyond to make it right.Lori S. | Overall Experience
The last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!DANIELLE A. | Overall Experience
Very kind staff.MARY JO S. | Overall Experience
I would like to see a reduction in price.RUTH B. | Overall Experience
I had the worst experience with manager Alex and I pray tshe god I never need U-Haul againjameilia h. | Overall Experience
Thank you for the support.I appreciate U Haul and all the service you provideYEVTTE H. | Overall Experience
Additional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.KENNETH T. | Overall Experience
I left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.VICTORIA M. | Overall Experience
Thank you guys so much for your help in our move! Greatly appreciated!tadeusz h. | Overall Experience
Great Facility!Andrew L. | Overall Experience
Straight forward,but accommodating and patient.facia b. | Overall Experience
The young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!Jeffa H. | Overall Experience
very good serviceJennifer K. | Overall Experience
clean, friendly and helpful staff, I cannot complain about it at allshoua/ mong y. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
We have an adaptive reuse program to better the enviroment!