I don't have a complaint, I appreciate the owner it is good to see he works also , he has always been kind and caring to me.
Rita W.Customer Reviews for U-Haul Moving & Storage of Brooklyn Park
Testimonials From Recent Customers
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The place is excellent, easy to navigate and find the renting vent. The representatives are courteous, professional, and helpful. I would recommend renting moving vans and trucks at this place. The price is great, and the process is simple and easy without any hassle.
nguyen N.facility itself was clean and convenient. Staff were super slow!
James N. | Overall ExperienceStaff were super slow! it took us 45 minutes in line to check out the truck with two people working.
James N.I had no problems at all..
Thyrel T. | Overall ExperienceA check in process took a little while but the overall experience was great!
kevin W.Ninguno
John K.Great service from the online reservation to the return.
Pete F.They need help. They are always so busy and chaotic.
Bryan H.Guys did great
Zachary P.Arrived at 4pm with reservations and left just picking up tow dolly at 530pm
Duane W.At first, the agent, who was wearing an "owner" sticker came across as very unfriendly and proceeded to tell me that they would no longer make reservations for me because I did not pick the last reservation was late for this one. I explained to him that I did arrive much later than expected but I called to alert them that I would be late and was put on hold for nearly 20 minutes. And as far as I can remember I have always called whenever I realized that I was not going to be late or would be unable to keep my appointments with Uhaul. I do not understand why they have me in their system as having so many no shows. He later asked that I excuse his behavior as he was not normally in such a bad mood but was just having a bad day that day. I respect that honesty... which is why I gave the site an "Excellent " score.
sayndee S.Service was quick and friendly. Equipment was ready when I arrived. App was easy to schedule appointment and options. Price was reasonable. Great experience!
Brian W.it was a very positive experience. thank you.
Norman B.Return location not clearly marked and completely full had to walk around half the building to find a location to park. Overcrowding of the lot made handling a large truck even more difficult.
Justin P.I do understand that the vehicles you guys have are old and worn. But the vehicle I was given was completely damaged on all ends. When I started it up I was afraid that it was going to break down on me. You have to let it sit for 5 minutes before you can actually drive it because of the loud clunky noise. I'm not sure how maintenance is maintained on your U-Haul vehicles, but I would highly suggest before renting them out that maintenance be done on the engine. That way customers are not in fear of a truck breaking down on them in the middle of their move.
Nataya B.Have been here before and and is very easy to drop off.
James E.There were two different fuel charges that added up to $80! I only travelled 18 miles, that's ridiculous and very misleading.
Eika N.Keep up the amazing service.
Carlotta C.It was a good experience.
Shirley P.They said I was getting some money back.
Tami G. | Overall ExperienceHappy client
James W. | Overall ExperienceWe had some unexpected pickup challenges. But the Owner at our end location was Great! 1st Uhaul scheduler shifted our pickup to over 1hr away??? We drove to what was originally listed & Received Great Service. But upon leaving with truck, a mirror was broken & front headlight out/missed by staff... Then had to wait to correct, & ultimately get different truck.. Then after 1st day load Air-conditioning was not operating... We also had to do re-clean of Cab before trip...MUCH Prayer, and the HAND of The LORD aligned! The Owners at both pickup & drop-off were very kind & helpful... The Scheduling contact was atimate that we just had to drive a 2hr plus turnaround to pick up what was to be a local service...even upon call back, call was disconnected (hung up on). Seems, perhaps a bit more training or Customer CARE, remembering why we have a business. To Provide Solutions & Real people with Real lives are affected. Many timeliness are connected when someone is renting your trucks. Thank you & BE BLESSED!
mike G.Very friendly staff, knowledgeable, and fast checkout. Thanks for a great move!
Kevin H.Lines are always long and the check out process is long.
Todd W.The owner Alex checked me in. It was clear he runs an actual business with systems, processes, and staff that follows as well. He was training in a nice gal and we had a few quick jokes while he checked me in. And I was out on the road. Super quick, effiencet, easy. ¡Gracias!
Benjamin B.15 minutes prior to pickup, I was informed I needed to pickup the vehicle at another location. Went to the other location and I was told the vehicle I had reserved was not available so I would be moved to a 10 foot box truck instead of the 9 foot cube van original requested for ease of use and parking downtown.
Braden K.The only critique I have is that when I came to pick up the trailer. I had a pick up at 5, I got there at about 4:40. But I didn't leave until about 6:30. I also understand that renting On or near the 1st of the month Is a hassle in itself.
Donald E.Full tank of gas before use.
Hero Y.Always reliable and easy to do business with.
JAMES H.Everything was so smooth and easy going!
Cassidi M.more cashiers would help
Kou H.Very awesome people
Davon J.They need lots of help in terms of equipment rental, counter help and maintaining their equipment.
Bryan H.We were in and out in no time. Well staffed to get customers in and out. We're treated very courteously y the owner himself. Was a present transaction. I would definitely use this location if need be. They have anything that you need for moving. Impressive facility.
Scott B.Didn't notice until while driving,,steering wheel dirty/sticky substance on it and truck seemed to need a front end alignment. Challenging to steer. Customer service at location has always been excellent!
Tamiko F.Super slick and helpfuk.
Tony D.More then one person working inside would help, other then that, service was great and place and equipment was clean.
william S.Fast return and friendly people.
Carl M.Thank you Alex and team!!!
Allina H.We were very pleased with the counter staff and ease of entire process. Gracias
peter B.More space inside to accommodate customers, parking space as well. I must say my recent visit was so much faster and efficient than it had been in the past. I would not hesitate to use this location again.
Carlene H.the inside of all trucks have a weird smell. I don't know if it is cleaning spray or what it is. but it stinks.
Terrance N.Better customer service sat in waited in line and no one helped me for 30 mins.
Layana W.They were friendly helpful professional and patient!
sean h. | First Impressions¡Gracias!
Vilayvanh C. | Overall ExperienceStaff was professional, knowledgeable, helpful and very friendly
Solomon V. | First ImpressionsI would recommend anybody to go with u haul company because it’s a one stop shop if you need a truck it right there, need a storage it right there, you don’t have to drive from place to the other and the price is reasonable
danta c. | Overall ExperienceI hope I don't have to move again and put my stuff in storage but if I did I would most certainly use UHAUL!!!
Lenardo W. | Overall ExperienceIt was awesome,the agent well
Julvenia C. | First ImpressionsThx to the uhaul family
Ethel I. | Overall ExperienceIt would be very helpful to have lights in the storage units. I had to buy a lantern so I could see the contents of the boxes.
DONNA K. | Overall ExperienceFrom my experience do a great job and personable people there I will always suggest so you folks to go pee when I know!
Lenardo W. | First ImpressionsThis Uhaul has treated me like family. I am so grateful
MACDELLA A. | Overall ExperienceHelpful
ALBERT M. | First ImpressionsI had the truck for 2 days did not get a chance to move it at all because my place was not ready so I just basically used a truck to load all of my items on there and came to the u-haul to give a storage room to spend the rest of the day unload the truck into Yao storage room and I was charged for 3 days instead of 2 days. Not happy with the service cause I was there on the 3rd day unloading the truck they know they should never charge me for a 3rd day because they knew my situation.
TYANNA Y. | First ImpressionsThe Brooklyn Park UHaul location continues to provide excellent service. No matter what kind of issue, Alex and his are always there and find ways to help. I moved away from the Twin Cities. Hopefully I find some UHaul location in my new neighborhood with a similar attention to customer service. Thanks, Alex.
Michael S. | Overall ExperienceI felt my belongings were safe and secure at your facility. I also enjoyed the cleanliness and the restrooms in the facility. Very organized.
maryjane c. | Overall ExperienceAlex (Manager) and Taylor (employee who set me up) where extremely friendly and helped me with everything I needed extra support. Great people.
Michael S. | First ImpressionsI love uhaul in Brooklyn Park. They are very accomadating.
Christina T. | First ImpressionsMore employees are needed in the office
BRIAN C. | Overall ExperienceOverall experience was very good , My one and only issue was that I was not advised of 24 hour option for access until I went around back starring to move in . I think I will be able to work within your business hours but really would have liked to have known abiut this option up front.
Joseph b. | First ImpressionsNice
Brittany s. | Overall ExperienceThe alarm system was annoying to me because sometimes my card didn't work outside. On the other hand, I'd rather have it malfunction that way rather than simply not work. It was our only problem with using the storage facility.
Andrew W. | Overall ExperienceThe Only issue I had are the waiting times on the phone line. I was on hold for about two hours so I bit the bullet drove to the location Redialed uhaul number For Brooklyn Park location and the phones didn't even ring I'm guessing and goes to a call center but everything else five stars
Tyler A. | Overall ExperienceGot a big mice problem
DERRICK H. | Overall ExperienceI always love to store my belongings at U-Haul.
Kpana B. | Overall ExperienceThe person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place was
deandre m. | First ImpressionsOpen facility longer daily
charles c. | Overall ExperiencePlease extend access hours with/without staff. 8pm is too early to close
charles c. | First ImpressionsThis storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it's not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it's going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn't a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I've had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can't get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it's totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.
Catherine L. | Overall ExperienceLove uhaul
tiffany w. | Overall ExperienceWe had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable
Jerome I. | First ImpressionsBest storage unit company ever!!! Five stars, two thumbs up!!
Joshua J. | Overall ExperienceHave had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.
LISA U. | Overall ExperienceThe staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!
matthew f. | Overall ExperienceThe Staff and facility is Excellent!!!
JAMES G. | First ImpressionsThe storage space was big and it was clear i have to problem with my things at all
bendu w. | Overall ExperienceThe manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider
melissa k. | Overall ExperienceHaving this unit was very convenient.. thank you.
LAKIESHA W. | Overall ExperienceAfter hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.
melissa k. | First ImpressionsPeople were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.
julie m. | Overall ExperienceThe price could come down or have insurance on items and hours could be open later
michelle c. | Overall ExperienceThe bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.
Sonja W. | Overall ExperienceThanks you guys
Mike S. | Overall ExperienceBrooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!
bobby T. | First ImpressionsOne of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. ¡Gracias!
NHUT L. | Overall ExperienceAlex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.
shantel s. | Overall ExperienceThe employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for
Daniel M. | First ImpressionsBest storage ever
tina l. | Overall ExperienceGreat storage place
CASSIE L. | Overall ExperienceThis facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The "GENERAL MANAGER"" lack of customer service.
Brandy S. | Overall ExperienceAlex was so helpful, and provided excellent customer service!
Ralph F. | Overall ExperienceHighly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.
lydia w. | Overall ExperienceExtraordinario servicio al cliente
antawn d. | First ImpressionsAlex is very good with customers 😊
SHIELA B. | First ImpressionsThe latch at the door does not work.
LOUIS M. | Overall ExperienceNeeds more staff in the front a popular place