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Jason S.Customer Reviews for U-Haul Moving & Storage of Brooklyn Park
Testimonials From Recent Customers
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Better customer service sat in waited in line and no one helped me for 30 mins.
Layana W.We needed a trailer asap and were pleasantly surprised this location was not only open on a Sunday but they had the exact trailer we needed. The staff was friendly and knowledgeable. Also the price was super affordable. ¡Gracias!
Susan P.Have someone outside directing where to go/ check in the equipment. Sat for 15 minutes before someone got to me.
David V.Nathan Showalter is trying very hard to lose his job. He obviously hates working there. I have made one report to customer service and was escalated to another customer service rep and the hold time was over 20 minutes. My phone # is 763-242-9014. also, some confusion on drop off time/date. My online reservation was correct but it was ignored at pick up so ai hope I have not incurred any extra charges. Ill have to check my statement. Yard people were great. If you find the security video from 5:30 pm from May the 6th It will be pretty funny, only because he's not my employee. When he stopped polishing he's knife and set it on the counter to help me I was tempted to pull my Sig out and ask him if he wanted to compare anything else. I've had these phone calls from customers about weekend employees' so it was kinda funny to see this behavior from a customers point of view
Erik J.All good
Bruce B.Alex did a great job.
doug H.I rented here about 7 or 8 years ago and what a huge difference. 7 or 8 years ago it was a nightmare and took about an hour to get my rental. I was hesitant to use them again. However this time, I was very pleasant. Very friendly and helpful staff. The online system really made a smooth transaction. When I dropped off the rental, the nice worker quickly did what he had to do and I was go to go without even having to go inside.
Cherlue M.If a customer has 24hr access to building it would be nice if the large glass door would open to other then that everything was perfect
daniel A.¡Gracias!
Allina H.Thank you Alex and team!
Allina H.They are very quick and organized!!
Sherri O.Ninguno
Alan B.Include pain pills for body aches from moving.
Brian S.The return process through the app is involving and made me loose an appointment. I was frustrated and forgot the key in the ignition instead of the the drop box. Please hire someone to do this stuff.
Thaddeus N.The workers were extremely rude. I was friendly and the worker who helped me literally started raising his voice borderline yelling. Some people may have called it aggressive. I had to complain direct to the owner of the location.
Josh D.More than 1 person in the office (at all times) helping customer
Wally P.first time ever used a U-haul and it was great. Everyone explained to me and all went smooth. Would for sure use them again.
Mark B.You have a lady there that was really helpful but you have a man there , I believe his name was Dennis he has the nastiest attitude and very poor customer service. I don't know if it was because I am a women or and older black women, that he behave the way he did. I got charged 353 dollars and when I tried to explain to him what happen that day, he cut me off and basically told me the paper don't lie. First their was an older man give the trucks to us so he ended up giving us keys to 2 different U-Haul, the gas read 47 miles to empty and the dowelly in the back was already off. He told us to just take a picture and it would be okay, so that is what my daughter and I did. I took the second set of truck keys back into the store and thought that everything was find. Until I got the charges and a person that would not even listen and looked at me like I was nothing. So no I will never come here again.
sharon W.When I came to pick up the truck I Had a quick moment of rudeness from worker when I walked in but other worker jumped in quick to help and was AWESOME. Unfortunately I didn't catch his name. But when I Dropped off Truck, Alex The Manager I Hope WAS AWESOME ALSO. I GIVE 10++++stars
Tremaine S.Excellent customer service at the desk. Thank you!
Pauline S.Excellent customer service staff at the desk! Gracias.
Pauline S.I was overcharged
robin M.Everything was great!
Terri S.Truck needed work on it. The engine was not shifting at the proper speeds.
Sally C.Awesome service and value
David B.We drove in, got checked out for the return and we were on our way in about 15 minutes. Great service and will use this location again.
Frank M.I chose the Lakeland location in Crystal for pickup. I arrived 10 minutes before my scheduled time to find out that they change the pick up location to the Brooklyn Park location. I drove over there then waited 40 minutes in line to pick up the truck (this was counted as part of my 6 hour window). While finally standing in line with the customer service person I received a phone call from Uhaul telling me the location had changed - that would have been nicer if received before my scheduled pick up time.
Sharon K.Long line to return. Could have used more help but was also last day of month.
James E.The computer systems went down in the middle of picking up my reservations. It took close to an hour to sort everything out. Checking in was very fast though.
Nathan L.Stop charging for mileage.
SIMGBA S.Nada
Colleen H.Experience was very good! Too far from my house. Couldn't get a closer location, otherwise I would've said excellent.
Sherry L.it would be nice to have an air freshener. the cab smelled when we first got it
Terrance N.I did the online check out and pick up online. The lock boxes locks were not opening. Even with the code it wasn't opening. Lucky the employee was there to get the lock box with the key out. If it was after hours it would have been a fail
Daniel W.I didn't get the guys name, I rented Monday April 18th and returned at noon, but he made the process very easy to check out.
Brandon C.This is not where I dropped off this is where I picked up the new equipment. The place I dropped off was in lower Burrell Pa. That was excellent service.
CHRISTOPHER P.It would be nice if the floors could be cleaner
Cheemeng M.It wasn't busy I was in and out Lady helping me was polite and professional.
Jarred P.Nada
Michael B.You guys have a great team at Brooklyn Park.
William D.Keep being helpful and excellent in your profession customer service. Thankyou
stephen W.They were friendly helpful professional and patient!
sean h. | First Impressions¡Gracias!
Vilayvanh C. | Overall ExperienceStaff was professional, knowledgeable, helpful and very friendly
Solomon V. | First ImpressionsI would recommend anybody to go with u haul company because it’s a one stop shop if you need a truck it right there, need a storage it right there, you don’t have to drive from place to the other and the price is reasonable
danta c. | Overall ExperienceI hope I don't have to move again and put my stuff in storage but if I did I would most certainly use UHAUL!!!
Lenardo W. | Overall ExperienceIt was awesome,the agent well
Julvenia C. | First ImpressionsThx to the uhaul family
Ethel I. | Overall ExperienceIt would be very helpful to have lights in the storage units. I had to buy a lantern so I could see the contents of the boxes.
DONNA K. | Overall ExperienceFrom my experience do a great job and personable people there I will always suggest so you folks to go pee when I know!
Lenardo W. | First ImpressionsThis Uhaul has treated me like family. I am so grateful
MACDELLA A. | Overall ExperienceHelpful
ALBERT M. | First ImpressionsI had the truck for 2 days did not get a chance to move it at all because my place was not ready so I just basically used a truck to load all of my items on there and came to the u-haul to give a storage room to spend the rest of the day unload the truck into Yao storage room and I was charged for 3 days instead of 2 days. Not happy with the service cause I was there on the 3rd day unloading the truck they know they should never charge me for a 3rd day because they knew my situation.
TYANNA Y. | First ImpressionsThe Brooklyn Park UHaul location continues to provide excellent service. No matter what kind of issue, Alex and his are always there and find ways to help. I moved away from the Twin Cities. Hopefully I find some UHaul location in my new neighborhood with a similar attention to customer service. Thanks, Alex.
Michael S. | Overall ExperienceI felt my belongings were safe and secure at your facility. I also enjoyed the cleanliness and the restrooms in the facility. Very organized.
maryjane c. | Overall ExperienceAlex (Manager) and Taylor (employee who set me up) where extremely friendly and helped me with everything I needed extra support. Great people.
Michael S. | First ImpressionsI love uhaul in Brooklyn Park. They are very accomadating.
Christina T. | First ImpressionsMore employees are needed in the office
BRIAN C. | Overall ExperienceOverall experience was very good , My one and only issue was that I was not advised of 24 hour option for access until I went around back starring to move in . I think I will be able to work within your business hours but really would have liked to have known abiut this option up front.
Joseph b. | First ImpressionsNice
Brittany s. | Overall ExperienceThe alarm system was annoying to me because sometimes my card didn't work outside. On the other hand, I'd rather have it malfunction that way rather than simply not work. It was our only problem with using the storage facility.
Andrew W. | Overall ExperienceThe Only issue I had are the waiting times on the phone line. I was on hold for about two hours so I bit the bullet drove to the location Redialed uhaul number For Brooklyn Park location and the phones didn't even ring I'm guessing and goes to a call center but everything else five stars
Tyler A. | Overall ExperienceGot a big mice problem
DERRICK H. | Overall ExperienceI always love to store my belongings at U-Haul.
Kpana B. | Overall ExperienceThe person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place was
deandre m. | First ImpressionsOpen facility longer daily
charles c. | Overall ExperiencePlease extend access hours with/without staff. 8pm is too early to close
charles c. | First ImpressionsThis storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it's not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it's going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn't a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I've had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can't get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it's totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.
Catherine L. | Overall ExperienceLove uhaul
tiffany w. | Overall ExperienceWe had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable
Jerome I. | First ImpressionsBest storage unit company ever!!! Five stars, two thumbs up!!
Joshua J. | Overall ExperienceHave had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.
LISA U. | Overall ExperienceThe staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!
matthew f. | Overall ExperienceThe Staff and facility is Excellent!!!
JAMES G. | First ImpressionsThe storage space was big and it was clear i have to problem with my things at all
bendu w. | Overall ExperienceThe manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider
melissa k. | Overall ExperienceHaving this unit was very convenient.. thank you.
LAKIESHA W. | Overall ExperienceAfter hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.
melissa k. | First ImpressionsPeople were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.
julie m. | Overall ExperienceThe price could come down or have insurance on items and hours could be open later
michelle c. | Overall ExperienceThe bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.
Sonja W. | Overall ExperienceThanks you guys
Mike S. | Overall ExperienceBrooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!
bobby T. | First ImpressionsOne of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. ¡Gracias!
NHUT L. | Overall ExperienceAlex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.
shantel s. | Overall ExperienceThe employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for
Daniel M. | First ImpressionsBest storage ever
tina l. | Overall ExperienceGreat storage place
CASSIE L. | Overall ExperienceThis facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The "GENERAL MANAGER"" lack of customer service.
Brandy S. | Overall ExperienceAlex was so helpful, and provided excellent customer service!
Ralph F. | Overall ExperienceHighly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.
lydia w. | Overall ExperienceExtraordinario servicio al cliente
antawn d. | First ImpressionsAlex is very good with customers 😊
SHIELA B. | First ImpressionsThe latch at the door does not work.
LOUIS M. | Overall ExperienceNeeds more staff in the front a popular place
Palema M. | Overall ExperienceNinguno
LOUIS M. | First ImpressionsI PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?
Mordecai H. | Overall ExperienceThe entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.
tamika j. | Overall ExperienceGood job
James W. | First ImpressionsThey told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬
alicia m. | Overall ExperienceThe staff and service was amazing
JACQUELINE H. | Overall ExperienceRecommended business
brenda h. | Overall ExperienceGreat service on a busy Sunday!
Ryan W. | First ImpressionsIt was the best storage I ever had
ALBERTINE B. | Overall ExperienceThe mice are very bad damaged a lot of my things
rakejah e. | Overall ExperienceOne suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!
Deborah M. | First ImpressionsOutstanding staff and service.
Sonny H. | First ImpressionsStaff was very helpful
Jason H. | Overall ExperienceTime sensitive but effective
qadeer o. | First ImpressionsIt could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.
terry d. | First ImpressionsGreat folks to work with...super helpful. Wish they had more staff.
Patricia D. | Overall ExperienceIf the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.
BriAn W. | First ImpressionsThe prices for the storage was to high my only complaint.
CYNTHIA S. | Overall ExperienceProfessional service. Helpful and well maintained
Shadrach h. | Overall ExperienceTerrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.
Mickey b. | First ImpressionsI was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.
victoria s. | Overall ExperienceE eryone was nice and friendly...
Arlanders R. | First Impressions🤬🤬🤬🤬🤬🤬🤬
alicia m. | First Impressions.
hannah w. | Overall ExperienceGreat facility.
JENNIFER B. | Overall ExperienceCeilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.
bertie w. | Overall ExperienceI very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use it
Bill M. | Overall ExperienceI really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done there
carolyn w. | First ImpressionsAlan was great, manager was great. Great team.
Demetria W. | Overall ExperienceThe people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!
summer g. | Overall ExperienceI would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.Thanks
Renae T. | Overall ExperienceIntercom not working
SUZANNE C. | Overall ExperienceCustomer service is excellent. Fast and efficient.
tricha s. | Overall ExperienceVery good customer service.
tricha s. | ReservaciónWonderful facility and staff. Very friendly and knowledgeable.
fekissa p. | Overall ExperienceAlways wonderful manager and staff
SUSAN P. | Overall ExperienceI want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.
facia b. | Overall ExperienceGreat Experience
Charles K. | Overall ExperienceTruck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.
Becky Y. | ReservaciónClean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.
augusta p. | Overall ExperienceVery convenient and easy to use.
sara/ jeff c. | Overall ExperienceGreat Customer Service
Jaqueline J. | ReservaciónEverything was outstanding
jim p. | Reservaciónx
Gordon S. | Overall ExperienceI truly appreciate everything. Thank you so much
CHRISTINA F. | Overall ExperienceAlex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move again
EILEEN T. | Overall ExperienceFriendly staff, nice and clean for facility
sabrina c. | Overall ExperienceNice safe and secure
Sandra F. | Overall ExperienceI appreciate Alex's help in getting my storage box available after a communication break. He went above and beyond to make it right.
Lori S. | Overall ExperienceThe last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!
DANIELLE A. | Overall ExperienceVery kind staff.
MARY JO S. | Overall ExperienceI would like to see a reduction in price.
RUTH B. | Overall ExperienceI had the worst experience with manager Alex and I pray tshe god I never need U-Haul again
jameilia h. | Overall ExperienceThank you for the support.I appreciate U Haul and all the service you provide
YEVTTE H. | Overall ExperienceAdditional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.
KENNETH T. | Overall ExperienceI left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.
VICTORIA M. | Overall ExperienceThank you guys so much for your help in our move! Greatly appreciated!
tadeusz h. | Overall ExperienceGreat Facility!
Andrew L. | Overall ExperienceStraight forward,but accommodating and patient.
facia b. | Overall ExperienceThe young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!
Jeffa H. | Overall Experiencevery good service
Jennifer K. | Overall Experienceclean, friendly and helpful staff, I cannot complain about it at all
shoua/ mong y. | Overall Experience