Customer Reviews for U-Haul Moving & Storage of Brooklyn Park

7,537 comentarios

7007 Lakeland Ave N   Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)

(612) 326-6857

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(612) 326-6857

7007 Lakeland Ave N
Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pat T. 
Clasificación:
1.0

Better customer service sat in waited in line and no one helped me for 30 mins.

Layana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

beforh D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Claire H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FIDELIS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline H. 
Clasificación:
5.0

El cliente no dejó un comentario.

guylain L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

We needed a trailer asap and were pleasantly surprised this location was not only open on a Sunday but they had the exact trailer we needed. The staff was friendly and knowledgeable. Also the price was super affordable. ¡Gracias!

Susan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell R. 
Clasificación:
4.0

Have someone outside directing where to go/ check in the equipment. Sat for 15 minutes before someone got to me.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aquila C. 
Clasificación:
1.0

Nathan Showalter is trying very hard to lose his job. He obviously hates working there. I have made one report to customer service and was escalated to another customer service rep and the hold time was over 20 minutes. My phone # is 763-242-9014. also, some confusion on drop off time/date. My online reservation was correct but it was ignored at pick up so ai hope I have not incurred any extra charges. Ill have to check my statement. Yard people were great. If you find the security video from 5:30 pm from May the 6th It will be pretty funny, only because he's not my employee. When he stopped polishing he's knife and set it on the counter to help me I was tempted to pull my Sig out and ask him if he wanted to compare anything else. I've had these phone calls from customers about weekend employees' so it was kinda funny to see this behavior from a customers point of view

Erik J. 
Clasificación:
4.0

All good

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamed Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sriram P. 
Clasificación:
4.0

Alex did a great job.

doug H. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mackie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTNEY C. 
Clasificación:
5.0

I rented here about 7 or 8 years ago and what a huge difference. 7 or 8 years ago it was a nightmare and took about an hour to get my rental. I was hesitant to use them again. However this time, I was very pleasant. Very friendly and helpful staff. The online system really made a smooth transaction. When I dropped off the rental, the nice worker quickly did what he had to do and I was go to go without even having to go inside.

Cherlue M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

If a customer has 24hr access to building it would be nice if the large glass door would open to other then that everything was perfect

daniel A. 
Clasificación:
5.0

¡Gracias!

Allina H. 
Clasificación:
5.0

Thank you Alex and team!

Allina H. 
Clasificación:
5.0

They are very quick and organized!!

Sherri O. 
Clasificación:
4.0

Ninguno

Alan B. 
Clasificación:
5.0

Include pain pills for body aches from moving.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL Q. 
Clasificación:
4.0

The return process through the app is involving and made me loose an appointment. I was frustrated and forgot the key in the ignition instead of the the drop box. Please hire someone to do this stuff.

Thaddeus N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Del Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim D. 
Clasificación:
1.0

The workers were extremely rude. I was friendly and the worker who helped me literally started raising his voice borderline yelling. Some people may have called it aggressive. I had to complain direct to the owner of the location.

Josh D. 
Clasificación:
4.0

More than 1 person in the office (at all times) helping customer

Wally P. 
Clasificación:
5.0

first time ever used a U-haul and it was great. Everyone explained to me and all went smooth. Would for sure use them again.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara W. 
Clasificación:
2.0

You have a lady there that was really helpful but you have a man there , I believe his name was Dennis he has the nastiest attitude and very poor customer service. I don't know if it was because I am a women or and older black women, that he behave the way he did. I got charged 353 dollars and when I tried to explain to him what happen that day, he cut me off and basically told me the paper don't lie. First their was an older man give the trucks to us so he ended up giving us keys to 2 different U-Haul, the gas read 47 miles to empty and the dowelly in the back was already off. He told us to just take a picture and it would be okay, so that is what my daughter and I did. I took the second set of truck keys back into the store and thought that everything was find. Until I got the charges and a person that would not even listen and looked at me like I was nothing. So no I will never come here again.

sharon W. 
Clasificación:
5.0

When I came to pick up the truck I Had a quick moment of rudeness from worker when I walked in but other worker jumped in quick to help and was AWESOME. Unfortunately I didn't catch his name. But when I Dropped off Truck, Alex The Manager I Hope WAS AWESOME ALSO. I GIVE 10++++stars

Tremaine S. 
Clasificación:
5.0

Excellent customer service at the desk. Thank you!

Pauline S. 
Clasificación:
5.0

Excellent customer service staff at the desk! Gracias.

Pauline S. 
Clasificación:
3.0

I was overcharged

robin M. 
Clasificación:
5.0

Everything was great!

Terri S. 
Clasificación:
5.0

Truck needed work on it. The engine was not shifting at the proper speeds.

Sally C. 
Clasificación:
5.0

Awesome service and value

David B. 
Clasificación:
5.0

We drove in, got checked out for the return and we were on our way in about 15 minutes. Great service and will use this location again.

Frank M. 
Clasificación:
3.0

El cliente no dejó un comentario.

pastor H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna P. 
Clasificación:
5.0

I chose the Lakeland location in Crystal for pickup. I arrived 10 minutes before my scheduled time to find out that they change the pick up location to the Brooklyn Park location. I drove over there then waited 40 minutes in line to pick up the truck (this was counted as part of my 6 hour window). While finally standing in line with the customer service person I received a phone call from Uhaul telling me the location had changed - that would have been nicer if received before my scheduled pick up time.

Sharon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
4.0

Long line to return. Could have used more help but was also last day of month.

James E. 
Clasificación:
3.0

The computer systems went down in the middle of picking up my reservations. It took close to an hour to sort everything out. Checking in was very fast though.

Nathan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chue Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Stop charging for mileage.

SIMGBA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

hannah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dexter L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan K. 
Clasificación:
5.0

Nada

Colleen H. 
Clasificación:
4.0

Experience was very good! Too far from my house. Couldn't get a closer location, otherwise I would've said excellent.

Sherry L. 
Clasificación:
5.0

it would be nice to have an air freshener. the cab smelled when we first got it

Terrance N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary W. 
Clasificación:
3.0

El cliente no dejó un comentario.

henry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDALEE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ella S. 
Clasificación:
4.0

I did the online check out and pick up online. The lock boxes locks were not opening. Even with the code it wasn't opening. Lucky the employee was there to get the lock box with the key out. If it was after hours it would have been a fail

Daniel W. 
Clasificación:
5.0

I didn't get the guys name, I rented Monday April 18th and returned at noon, but he made the process very easy to check out.

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg H. 
Clasificación:
3.0

This is not where I dropped off this is where I picked up the new equipment. The place I dropped off was in lower Burrell Pa. That was excellent service.

CHRISTOPHER P. 
Clasificación:
5.0

It would be nice if the floors could be cleaner

Cheemeng M. 
Clasificación:
5.0

It wasn't busy I was in and out Lady helping me was polite and professional.

Jarred P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy S. 
Clasificación:
5.0

Nada

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John Z. 
Clasificación:
5.0

You guys have a great team at Brooklyn Park.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vonshay S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROXANNE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMADU S. 
Clasificación:
5.0

Keep being helpful and excellent in your profession customer service. Thankyou

stephen W. 
Clasificación:
1.0

El cliente no dejó un comentario.

ebony r.  |  Overall Experience 
Clasificación:
5.0

They were friendly helpful professional and patient!

sean h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielsenn Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Solomon V.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Vilayvanh C.  |  Overall Experience 
Clasificación:
5.0

Staff was professional, knowledgeable, helpful and very friendly

Solomon V.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

YVONNE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio H.  |  Overall Experience 
Clasificación:
5.0

I would recommend anybody to go with u haul company because it’s a one stop shop if you need a truck it right there, need a storage it right there, you don’t have to drive from place to the other and the price is reasonable

danta c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benetta A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

paul b.  |  First Impressions 
Clasificación:
5.0

I hope I don't have to move again and put my stuff in storage but if I did I would most certainly use UHAUL!!!

Lenardo W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

janice c.  |  First Impressions 
Clasificación:
5.0

It was awesome,the agent well

Julvenia C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamesha T.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Isaacson P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorbra D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jurell j.  |  Overall Experience 
Clasificación:
5.0

Thx to the uhaul family

Ethel I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyuon B.  |  Overall Experience 
Clasificación:
4.0

It would be very helpful to have lights in the storage units. I had to buy a lantern so I could see the contents of the boxes.

DONNA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey D.  |  Overall Experience 
Clasificación:
5.0

From my experience do a great job and personable people there I will always suggest so you folks to go pee when I know!

Lenardo W.  |  First Impressions 
Clasificación:
5.0

This Uhaul has treated me like family. I am so grateful

MACDELLA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaqueline J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

PHET P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S.  |  Overall Experience 
Clasificación:
5.0

Helpful

ALBERT M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

siah h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kizuwanda P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eddie m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandi b.  |  First Impressions 
Clasificación:
3.0

I had the truck for 2 days did not get a chance to move it at all because my place was not ready so I just basically used a truck to load all of my items on there and came to the u-haul to give a storage room to spend the rest of the day unload the truck into Yao storage room and I was charged for 3 days instead of 2 days. Not happy with the service cause I was there on the 3rd day unloading the truck they know they should never charge me for a 3rd day because they knew my situation.

TYANNA Y.  |  First Impressions 
Clasificación:
5.0

The Brooklyn Park UHaul location continues to provide excellent service. No matter what kind of issue, Alex and his are always there and find ways to help. I moved away from the Twin Cities. Hopefully I find some UHaul location in my new neighborhood with a similar attention to customer service. Thanks, Alex.

Michael S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kellee N.  |  Overall Experience 
Clasificación:
5.0

I felt my belongings were safe and secure at your facility. I also enjoyed the cleanliness and the restrooms in the facility. Very organized.

maryjane c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina T.  |  Overall Experience 
Clasificación:
5.0

Alex (Manager) and Taylor (employee who set me up) where extremely friendly and helped me with everything I needed extra support. Great people.

Michael S.  |  First Impressions 
Clasificación:
5.0

I love uhaul in Brooklyn Park. They are very accomadating.

Christina T.  |  First Impressions 
Clasificación:
5.0

More employees are needed in the office

BRIAN C.  |  Overall Experience 
Clasificación:
5.0

Overall experience was very good , My one and only issue was that I was not advised of 24 hour option for access until I went around back starring to move in . I think I will be able to work within your business hours but really would have liked to have known abiut this option up front.

Joseph b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Celerina A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rickey C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOY T.  |  First Impressions 
Clasificación:
5.0

Nice

Brittany s.  |  Overall Experience 
Clasificación:
4.0

The alarm system was annoying to me because sometimes my card didn't work outside. On the other hand, I'd rather have it malfunction that way rather than simply not work. It was our only problem with using the storage facility.

Andrew W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G.  |  Overall Experience 
Clasificación:
5.0

The Only issue I had are the waiting times on the phone line. I was on hold for about two hours so I bit the bullet drove to the location Redialed uhaul number For Brooklyn Park location and the phones didn't even ring I'm guessing and goes to a call center but everything else five stars

Tyler A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Virgina P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

mackenzie m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Virgina P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john a.  |  Overall Experience 
Clasificación:
3.0

Got a big mice problem

DERRICK H.  |  Overall Experience 
Clasificación:
5.0

I always love to store my belongings at U-Haul.

Kpana B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia C.  |  Overall Experience 
Clasificación:
5.0

The person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place was

deandre m.  |  First Impressions 
Clasificación:
5.0

Open facility longer daily

charles c.  |  Overall Experience 
Clasificación:
5.0

Please extend access hours with/without staff. 8pm is too early to close

charles c.  |  First Impressions 
Clasificación:
2.0

This storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it's not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it's going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn't a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I've had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can't get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it's totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.

Catherine L.  |  Overall Experience 
Clasificación:
5.0

Love uhaul

tiffany w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MACDELLA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

caitlynn l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRIA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TINA P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MELBA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DWAYNE M.  |  Overall Experience 
Clasificación:
2.0

We had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable

Jerome I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nimpson W.  |  Overall Experience 
Clasificación:
5.0

Best storage unit company ever!!! Five stars, two thumbs up!!

Joshua J.  |  Overall Experience 
Clasificación:
3.0

Have had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.

LISA U.  |  Overall Experience 
Clasificación:
1.0

The staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!

matthew f.  |  Overall Experience 
Clasificación:
5.0

The Staff and facility is Excellent!!!

JAMES G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

patrick g.  |  Overall Experience 
Clasificación:
5.0

The storage space was big and it was clear i have to problem with my things at all

bendu w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roshelle T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James Julia N.  |  First Impressions 
Clasificación:
4.0

The manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider

melissa k.  |  Overall Experience 
Clasificación:
5.0

Having this unit was very convenient.. thank you.

LAKIESHA W.  |  Overall Experience 
Clasificación:
3.0

After hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.

melissa k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica J.  |  First Impressions 
Clasificación:
3.0

People were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.

julie m.  |  Overall Experience 
Clasificación:
4.0

The price could come down or have insurance on items and hours could be open later

michelle c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE M.  |  Overall Experience 
Clasificación:
3.0

The bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.

Sonja W.  |  Overall Experience 
Clasificación:
5.0

Thanks you guys

Mike S.  |  Overall Experience 
Clasificación:
1.0

Brooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!

bobby T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Les R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

karl w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay G.  |  Overall Experience 
Clasificación:
5.0

One of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. ¡Gracias!

NHUT L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

willota b.  |  Overall Experience 
Clasificación:
5.0

Alex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.

shantel s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaquita E.  |  Overall Experience 
Clasificación:
5.0

The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for

Daniel M.  |  First Impressions 
Clasificación:
5.0

Best storage ever

tina l.  |  Overall Experience 
Clasificación:
5.0

Great storage place

CASSIE L.  |  Overall Experience 
Clasificación:
1.0

This facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The "GENERAL MANAGER"" lack of customer service.

Brandy S.  |  Overall Experience 
Clasificación:
5.0

Alex was so helpful, and provided excellent customer service!

Ralph F.  |  Overall Experience 
Clasificación:
5.0

Highly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.

lydia w.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

antawn d.  |  First Impressions 
Clasificación:
5.0

Alex is very good with customers 😊

SHIELA B.  |  First Impressions 
Clasificación:
4.0

The latch at the door does not work.

LOUIS M.  |  Overall Experience 
Clasificación:
4.0

Needs more staff in the front a popular place

Palema M.  |  Overall Experience 
Clasificación:
4.0

Ninguno

LOUIS M.  |  First Impressions 
Clasificación:
3.0

I PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?

Mordecai H.  |  Overall Experience 
Clasificación:
1.0

The entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.

tamika j.  |  Overall Experience 
Clasificación:
5.0

Good job

James W.  |  First Impressions 
Clasificación:
1.0

They told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬

alicia m.  |  Overall Experience 
Clasificación:
5.0

The staff and service was amazing

JACQUELINE H.  |  Overall Experience 
Clasificación:
5.0

Recommended business

brenda h.  |  Overall Experience 
Clasificación:
5.0

Great service on a busy Sunday!

Ryan W.  |  First Impressions 
Clasificación:
5.0

It was the best storage I ever had

ALBERTINE B.  |  Overall Experience 
Clasificación:
2.0

The mice are very bad damaged a lot of my things

rakejah e.  |  Overall Experience 
Clasificación:
4.0

One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!

Deborah M.  |  First Impressions 
Clasificación:
5.0

Outstanding staff and service.

Sonny H.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful

Jason H.  |  Overall Experience 
Clasificación:
3.0

Time sensitive but effective

qadeer o.  |  First Impressions 
Clasificación:
4.0

It could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.

terry d.  |  First Impressions 
Clasificación:
5.0

Great folks to work with...super helpful. Wish they had more staff.

Patricia D.  |  Overall Experience 
Clasificación:
5.0

If the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.

BriAn W.  |  First Impressions 
Clasificación:
3.0

The prices for the storage was to high my only complaint.

CYNTHIA S.  |  Overall Experience 
Clasificación:
4.0

Professional service. Helpful and well maintained

Shadrach h.  |  Overall Experience 
Clasificación:
1.0

Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.

Mickey b.  |  First Impressions 
Clasificación:
2.0

I was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.

victoria s.  |  Overall Experience 
Clasificación:
5.0

E eryone was nice and friendly...

Arlanders R.  |  First Impressions 
Clasificación:
1.0

🤬🤬🤬🤬🤬🤬🤬

alicia m.  |  First Impressions 
Clasificación:
5.0

.

hannah w.  |  Overall Experience 
Clasificación:
5.0

Great facility.

JENNIFER B.  |  Overall Experience 
Clasificación:
3.0

Ceilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.

bertie w.  |  Overall Experience 
Clasificación:
5.0

I very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use it

Bill M.  |  Overall Experience 
Clasificación:
5.0

I really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done there

carolyn w.  |  First Impressions 
Clasificación:
5.0

Alan was great, manager was great. Great team.

Demetria W.  |  Overall Experience 
Clasificación:
5.0

The people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!

summer g.  |  Overall Experience 
Clasificación:
5.0

I would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.Thanks

Renae T.  |  Overall Experience 
Clasificación:
4.0

Intercom not working

SUZANNE C.  |  Overall Experience 
Clasificación:
5.0

Customer service is excellent. Fast and efficient.

tricha s.  |  Overall Experience 
Clasificación:
5.0

Very good customer service.

tricha s. | Reservación
Clasificación:
5.0

Wonderful facility and staff. Very friendly and knowledgeable.

fekissa p.  |  Overall Experience 
Clasificación:
5.0

Always wonderful manager and staff

SUSAN P.  |  Overall Experience 
Clasificación:
5.0

I want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.

facia b.  |  Overall Experience 
Clasificación:
5.0

Great Experience

Charles K.  |  Overall Experience 
Clasificación:
3.0

Truck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.

Becky Y. | Reservación
Clasificación:
4.0

Clean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.

augusta p.  |  Overall Experience 
Clasificación:
5.0

Very convenient and easy to use.

sara/ jeff c.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service

Jaqueline J. | Reservación
Clasificación:
5.0

Everything was outstanding

jim p. | Reservación
Clasificación:
4.0

x

Gordon S.  |  Overall Experience 
Clasificación:
5.0

I truly appreciate everything. Thank you so much

CHRISTINA F.  |  Overall Experience 
Clasificación:
5.0

Alex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move again

EILEEN T.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, nice and clean for facility

sabrina c.  |  Overall Experience 
Clasificación:
4.0

Nice safe and secure

Sandra F.  |  Overall Experience 
Clasificación:
4.0

I appreciate Alex's help in getting my storage box available after a communication break. He went above and beyond to make it right.

Lori S.  |  Overall Experience 
Clasificación:
5.0

The last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!

DANIELLE A.  |  Overall Experience 
Clasificación:
5.0

Very kind staff.

MARY JO S.  |  Overall Experience 
Clasificación:
5.0

I would like to see a reduction in price.

RUTH B.  |  Overall Experience 
Clasificación:
1.0

I had the worst experience with manager Alex and I pray tshe god I never need U-Haul again

jameilia h.  |  Overall Experience 
Clasificación:
5.0

Thank you for the support.I appreciate U Haul and all the service you provide

YEVTTE H.  |  Overall Experience 
Clasificación:
5.0

Additional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.

KENNETH T.  |  Overall Experience 
Clasificación:
5.0

I left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.

VICTORIA M.  |  Overall Experience 
Clasificación:
5.0

Thank you guys so much for your help in our move! Greatly appreciated!

tadeusz h.  |  Overall Experience 
Clasificación:
5.0

Great Facility!

Andrew L.  |  Overall Experience 
Clasificación:
5.0

Straight forward,but accommodating and patient.

facia b.  |  Overall Experience 
Clasificación:
5.0

The young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!

Jeffa H.  |  Overall Experience 
Clasificación:
5.0

very good service

Jennifer K.  |  Overall Experience 
Clasificación:
5.0

clean, friendly and helpful staff, I cannot complain about it at all

shoua/ mong y.  |  Overall Experience 
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