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JEAN L.Customer Reviews for U-Haul Moving & Storage of Brooklyn Park
Testimonials From Recent Customers
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Nice service, easy, fast and cheap
ARTUR I.Na
Michael N.Love uhaul🥰
ROBERT L.This storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it's not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it's going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn't a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I've had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can't get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it's totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.
Catherine L. | Overall ExperienceThe drop off location did not have r the key drop off in an obvious place
Tiffany J.We did not select this location and were forced to come here in order to still get a truck. It was very much out of our way and the manager at the location was less than friendly in his explanation of the reason for the shift and inability to give us what we found to be a fair compromise. We appreciated still being given a truck and the process once we did get it and return it was smooth. However, overall we were not impressed with the experience.
KRISTIN H.- had to wait over an hour in line to pick up a $15 rental when all information was entered in the app - the entire process was frustrating and slow - a lot of confusion among the staff - reminded me of standing in line at the DMV - I will look at better alternatives if I need moving or rental services in the future
Jacob M.Had a 9:00 pickup and stood in line for an hour to get my trailer. Unacceptable. Need more employees. Especially at the beginning of the month on a weekend.
Zachary R.I'm Very Disappointed For Being Overly Charged Due To Your Employee Era It Was Driven 5 miles Return by 11AM On The 1st Because Doug Your Employee Didn't Check Me Into My Unit I Reserved at That Time I received my van when the system looked up I've been locked out of storage for 2days why should I have to extra as well I've been over charged for my storage this is too much for handicap excess ðŸ˜ðŸ˜ðŸ˜ðŸ˜why me
yolanda T.Thank you for helping with all my needs
dany B.Ninguno
BENJAMIN O.I was charged 3 times because of a clerical mistake & I'm not happy about that especially since it takes awhile to clear, but otherwise everything was fine.
DONNA D.Love uhaul
tiffany w. | Overall ExperienceThat wasnt me who rented anything from you guys. My name isnt "Oliver Johnson". He most likely used my old addresses and phone number to scam you guys or something.
oliver J.Staff is always friendly and helpful. Always have a great experience and can trust I'll get good service at this location. ¡Gracias!
DIANE K.Good management ( ALEX )
paul L.Everything was fine except the truck was not clean inside or out. The cab had coffee stains and the cup holders were dirty, the truck interior the floor was filthy and Dusty and needed to be cleaned before I picked it up. Been driven through muddy roads and had mud splashed up on it. I didn't care about that but I did care that the interior was not clean. Other than that I had no complaints about the transaction itself.
PEGGY G.The app didn't work so I had to pay an extra $20 to for the inspection. Fix the problem or waive the fee for faulty website.
ISAAC D.Clean the mud off the trailer before rerenting the unit.
MARCO H.How many days was your site down?
Shawn H.The truck drove horribly. I was scared to drive it. I couldn't move the drivers side mirror . The lift gate was difficult to get all the way open, until my son in law came to help.
Kelly K.I am very pleased with the service thank you for such a great experience.
QUENTIN R.Ran very well very easy with digital choices. As good as it could be to move stuff and the truck was real nice too. Thank you u haul Brooklyn park
HERBERT B.Equipment (4 wheel car hauler) was available and hooked up to my vehicle quickly and efficiently. Worked as expected. The return process was also quick and efficient. I will use u-haul again when I need to rent.
TERRY B.Thank you Alex for the customer service it's been a pleasure working with you for the last five years. DONZEAL
DONZEAL E.The guy who checked me out was very nice.
ANITA S.Nothing. Customer service was the best I've had in a year. Staff very knowledgeable and attentive.
PATRICK S.I always come to this location for moving truck rental. I have never had a problem with the trucks. They are clean and we'll maintained. Also, this us the second rental since the pandemic started and this location practices safe covid-19 distancing and everyone wore masks. All the staff was friendly and professional.
ANDREA P.Report accurate mileage and stop trying to overcharge customers
ROGER C.Check-out with the web app was a bit clunky but worked eventually. Check-in was quick and simple.
Chandler H.Great overall Experience
bradley W.had problems being able to return can online tool well over 1 hour and still could not get done. would not take odometer reading and continually said # was Lowe than when took out van which would have been true after use.
ERNEST J.Online return with android doesn't work. Taking a photo continuously crashes.
Noah H.The person who received me was rude and rolls his eyes while serving a customer. Plus I asked him to switch to a smaller truck and refused to cooperate. So I took the largest truck for a bed and sofa. That is really sad.
Tesfay T.Excellent customer service!
Jartu D.Check in took forever even though I had registered for the trailer ahead of time.
LAWRENCE L.The On line check in process did not work for me as the system stated my zip code didn't match the city I live in.
JOSEPH B.We had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable
Jerome I. | First ImpressionsBest storage unit company ever!!! Five stars, two thumbs up!!
Joshua J. | Overall ExperienceHave had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.
LISA U. | Overall ExperienceThe staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!
matthew f. | Overall ExperienceThe Staff and facility is Excellent!!!
JAMES G. | First ImpressionsThe storage space was big and it was clear i have to problem with my things at all
bendu w. | Overall ExperienceThe manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider
melissa k. | Overall ExperienceHaving this unit was very convenient.. thank you.
LAKIESHA W. | Overall ExperienceAfter hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.
melissa k. | First ImpressionsPeople were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.
julie m. | Overall ExperienceThe price could come down or have insurance on items and hours could be open later
michelle c. | Overall ExperienceThe bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.
Sonja W. | Overall ExperienceThanks you guys
Mike S. | Overall ExperienceBrooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!
bobby T. | First ImpressionsOne of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. ¡Gracias!
NHUT L. | Overall ExperienceAlex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.
shantel s. | Overall ExperienceThe employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for
Daniel M. | First ImpressionsBest storage ever
tina l. | Overall ExperienceGreat storage place
CASSIE L. | Overall ExperienceThis facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The "GENERAL MANAGER"" lack of customer service.
Brandy S. | Overall ExperienceAlex was so helpful, and provided excellent customer service!
Ralph F. | Overall ExperienceHighly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.
lydia w. | Overall ExperienceExtraordinario servicio al cliente
antawn d. | First ImpressionsAlex is very good with customers 😊
SHIELA B. | First ImpressionsThe latch at the door does not work.
LOUIS M. | Overall ExperienceNeeds more staff in the front a popular place
Palema M. | Overall ExperienceNinguno
LOUIS M. | First ImpressionsI PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?
Mordecai H. | Overall ExperienceThe entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.
tamika j. | Overall ExperienceGood job
James W. | First ImpressionsThey told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬
alicia m. | Overall ExperienceThe staff and service was amazing
JACQUELINE H. | Overall ExperienceRecommended business
brenda h. | Overall ExperienceGreat service on a busy Sunday!
Ryan W. | First ImpressionsIt was the best storage I ever had
ALBERTINE B. | Overall ExperienceThe mice are very bad damaged a lot of my things
rakejah e. | Overall ExperienceOne suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!
Deborah M. | First ImpressionsOutstanding staff and service.
Sonny H. | First ImpressionsStaff was very helpful
Jason H. | Overall ExperienceTime sensitive but effective
qadeer o. | First ImpressionsIt could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.
terry d. | First ImpressionsGreat folks to work with...super helpful. Wish they had more staff.
Patricia D. | Overall ExperienceIf the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.
BriAn W. | First ImpressionsThe prices for the storage was to high my only complaint.
CYNTHIA S. | Overall ExperienceProfessional service. Helpful and well maintained
Shadrach h. | Overall ExperienceTerrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.
Mickey b. | First ImpressionsI was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.
victoria s. | Overall ExperienceE eryone was nice and friendly...
Arlanders R. | First Impressions🤬🤬🤬🤬🤬🤬🤬
alicia m. | First Impressions.
hannah w. | Overall ExperienceGreat facility.
JENNIFER B. | Overall ExperienceCeilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.
bertie w. | Overall ExperienceI very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use it
Bill M. | Overall ExperienceI really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done there
carolyn w. | First ImpressionsAlan was great, manager was great. Great team.
Demetria W. | Overall ExperienceThe people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!
summer g. | Overall ExperienceI would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.Thanks
Renae T. | Overall ExperienceIntercom not working
SUZANNE C. | Overall ExperienceCustomer service is excellent. Fast and efficient.
tricha s. | Overall ExperienceVery good customer service.
tricha s. | ReservaciónWonderful facility and staff. Very friendly and knowledgeable.
fekissa p. | Overall ExperienceAlways wonderful manager and staff
SUSAN P. | Overall ExperienceI want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.
facia b. | Overall ExperienceGreat Experience
Charles K. | Overall ExperienceTruck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.
Becky Y. | ReservaciónClean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.
augusta p. | Overall ExperienceVery convenient and easy to use.
sara/ jeff c. | Overall ExperienceGreat Customer Service
Jaqueline J. | ReservaciónEverything was outstanding
jim p. | Reservaciónx
Gordon S. | Overall ExperienceI truly appreciate everything. Thank you so much
CHRISTINA F. | Overall ExperienceAlex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move again
EILEEN T. | Overall ExperienceFriendly staff, nice and clean for facility
sabrina c. | Overall ExperienceNice safe and secure
Sandra F. | Overall ExperienceI appreciate Alex's help in getting my storage box available after a communication break. He went above and beyond to make it right.
Lori S. | Overall ExperienceThe last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!
DANIELLE A. | Overall ExperienceVery kind staff.
MARY JO S. | Overall ExperienceI would like to see a reduction in price.
RUTH B. | Overall ExperienceI had the worst experience with manager Alex and I pray tshe god I never need U-Haul again
jameilia h. | Overall ExperienceThank you for the support.I appreciate U Haul and all the service you provide
YEVTTE H. | Overall ExperienceAdditional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.
KENNETH T. | Overall ExperienceI left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.
VICTORIA M. | Overall ExperienceThank you guys so much for your help in our move! Greatly appreciated!
tadeusz h. | Overall ExperienceGreat Facility!
Andrew L. | Overall ExperienceStraight forward,but accommodating and patient.
facia b. | Overall ExperienceThe young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!
Jeffa H. | Overall Experiencevery good service
Jennifer K. | Overall Experienceclean, friendly and helpful staff, I cannot complain about it at all
shoua/ mong y. | Overall Experience