El cliente no dejó un comentario.JEAN L.
Customer Reviews for U-Haul Moving & Storage of Brooklyn Park
Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nice service, easy, fast and cheapARTUR I.
El cliente no dejó un comentario.Brent F.
El cliente no dejó un comentario.TERRY K.
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.Kristin C.
El cliente no dejó un comentario.Gilbert C.
El cliente no dejó un comentario.Joseph N.
Love uhaulðŸ¥°ROBERT L.
El cliente no dejó un comentario.DELANO Y.
El cliente no dejó un comentario.Samantha B.
El cliente no dejó un comentario.Mark F.
This storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it's not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it's going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn't a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I've had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can't get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it's totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.Catherine L. | Overall Experience
El cliente no dejó un comentario.Aaron M.
El cliente no dejó un comentario.Alysha L.
The drop off location did not have r the key drop off in an obvious placeTiffany J.
We did not select this location and were forced to come here in order to still get a truck. It was very much out of our way and the manager at the location was less than friendly in his explanation of the reason for the shift and inability to give us what we found to be a fair compromise. We appreciated still being given a truck and the process once we did get it and return it was smooth. However, overall we were not impressed with the experience.KRISTIN H.
- had to wait over an hour in line to pick up a $15 rental when all information was entered in the app - the entire process was frustrating and slow - a lot of confusion among the staff - reminded me of standing in line at the DMV - I will look at better alternatives if I need moving or rental services in the futureJacob M.
El cliente no dejó un comentario.Sirag B.
Had a 9:00 pickup and stood in line for an hour to get my trailer. Unacceptable. Need more employees. Especially at the beginning of the month on a weekend.Zachary R.
El cliente no dejó un comentario.Mark R.
I'm Very Disappointed For Being Overly Charged Due To Your Employee Era It Was Driven 5 miles Return by 11AM On The 1st Because Doug Your Employee Didn't Check Me Into My Unit I Reserved at That Time I received my van when the system looked up I've been locked out of storage for 2days why should I have to extra as well I've been over charged for my storage this is too much for handicap excess ðŸ˜ðŸ˜ðŸ˜ðŸ˜why meyolanda T.
Thank you for helping with all my needsdany B.
I was charged 3 times because of a clerical mistake & I'm not happy about that especially since it takes awhile to clear, but otherwise everything was fine.DONNA D.
El cliente no dejó un comentario.Hannah B.
El cliente no dejó un comentario.craig D.
Love uhaultiffany w. | Overall Experience
El cliente no dejó un comentario.jackie H.
El cliente no dejó un comentario.Annette B.
El cliente no dejó un comentario.FILS N.
That wasnt me who rented anything from you guys. My name isnt "Oliver Johnson". He most likely used my old addresses and phone number to scam you guys or something.oliver J.
Staff is always friendly and helpful. Always have a great experience and can trust I'll get good service at this location. ¡Gracias!DIANE K.
Good management ( ALEX )paul L.
Everything was fine except the truck was not clean inside or out. The cab had coffee stains and the cup holders were dirty, the truck interior the floor was filthy and Dusty and needed to be cleaned before I picked it up. Been driven through muddy roads and had mud splashed up on it. I didn't care about that but I did care that the interior was not clean. Other than that I had no complaints about the transaction itself.PEGGY G.
El cliente no dejó un comentario.COLIN O.
El cliente no dejó un comentario.COLIN O.
El cliente no dejó un comentario.Angela O.
El cliente no dejó un comentario.GAURAV U.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Alicia J.
El cliente no dejó un comentario.Austin B.
El cliente no dejó un comentario.COLIN O.
The app didn't work so I had to pay an extra $20 to for the inspection. Fix the problem or waive the fee for faulty website.ISAAC D.
El cliente no dejó un comentario.michelle G.
El cliente no dejó un comentario.REBECCA G.
El cliente no dejó un comentario.RUFUS M.
El cliente no dejó un comentario.MOSES M.
El cliente no dejó un comentario.ALEXANDER J.
Clean the mud off the trailer before rerenting the unit.MARCO H.
How many days was your site down?Shawn H.
El cliente no dejó un comentario.CANDICE G.
El cliente no dejó un comentario.Scott M.
The truck drove horribly. I was scared to drive it. I couldn't move the drivers side mirror . The lift gate was difficult to get all the way open, until my son in law came to help.Kelly K.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Craig K.
El cliente no dejó un comentario.DUANE W.
El cliente no dejó un comentario.charles D.
I am very pleased with the service thank you for such a great experience.QUENTIN R.
Ran very well very easy with digital choices. As good as it could be to move stuff and the truck was real nice too. Thank you u haul Brooklyn parkHERBERT B.
El cliente no dejó un comentario.Todd D.
El cliente no dejó un comentario.MACDELLA A. | First Impressions
Equipment (4 wheel car hauler) was available and hooked up to my vehicle quickly and efficiently. Worked as expected. The return process was also quick and efficient. I will use u-haul again when I need to rent.TERRY B.
El cliente no dejó un comentario.RUSSELL A.
El cliente no dejó un comentario.LORITA M.
El cliente no dejó un comentario.Tanya T.
El cliente no dejó un comentario.CHERYL W.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.caitlynn l. | First Impressions
Thank you Alex for the customer service it's been a pleasure working with you for the last five years. DONZEALDONZEAL E.
The guy who checked me out was very nice.ANITA S.
Nothing. Customer service was the best I've had in a year. Staff very knowledgeable and attentive.PATRICK S.
El cliente no dejó un comentario.ALEXANDRIA S. | Overall Experience
El cliente no dejó un comentario.RICHARD C.
El cliente no dejó un comentario.KEVIN W.
El cliente no dejó un comentario.JAMES P.
I always come to this location for moving truck rental. I have never had a problem with the trucks. They are clean and we'll maintained. Also, this us the second rental since the pandemic started and this location practices safe covid-19 distancing and everyone wore masks. All the staff was friendly and professional.ANDREA P.
Report accurate mileage and stop trying to overcharge customersROGER C.
El cliente no dejó un comentario.MODU T.
El cliente no dejó un comentario.JEFFREY H.
El cliente no dejó un comentario.AICHA M.
El cliente no dejó un comentario.STEVEN K.
El cliente no dejó un comentario.TYREE L.
El cliente no dejó un comentario.scott M.
El cliente no dejó un comentario.Jeff L.
El cliente no dejó un comentario.joanne C.
Check-out with the web app was a bit clunky but worked eventually. Check-in was quick and simple.Chandler H.
Great overall Experiencebradley W.
El cliente no dejó un comentario.carla S.
El cliente no dejó un comentario.Nathan G.
had problems being able to return can online tool well over 1 hour and still could not get done. would not take odometer reading and continually said # was Lowe than when took out van which would have been true after use.ERNEST J.
El cliente no dejó un comentario.JOHN N.
Online return with android doesn't work. Taking a photo continuously crashes.Noah H.
The person who received me was rude and rolls his eyes while serving a customer. Plus I asked him to switch to a smaller truck and refused to cooperate. So I took the largest truck for a bed and sofa. That is really sad.Tesfay T.
Excellent customer service!Jartu D.
El cliente no dejó un comentario.MARY C.
Check in took forever even though I had registered for the trailer ahead of time.LAWRENCE L.
El cliente no dejó un comentario.Susan P.
El cliente no dejó un comentario.YEASAI K.
El cliente no dejó un comentario.PAUL H.
El cliente no dejó un comentario.dennis J.
El cliente no dejó un comentario.Mike V.
The On line check in process did not work for me as the system stated my zip code didn't match the city I live in.JOSEPH B.
El cliente no dejó un comentario.DAVID G.
El cliente no dejó un comentario.TINA P. | Overall Experience
El cliente no dejó un comentario.MELBA J. | First Impressions
El cliente no dejó un comentario.Diane Y. | Overall Experience
El cliente no dejó un comentario.Michelle D. | Overall Experience
El cliente no dejó un comentario.DWAYNE M. | Overall Experience
We had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserableJerome I. | First Impressions
El cliente no dejó un comentario.Nimpson W. | Overall Experience
Best storage unit company ever!!! Five stars, two thumbs up!!Joshua J. | Overall Experience
Have had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.LISA U. | Overall Experience
The staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!matthew f. | Overall Experience
The Staff and facility is Excellent!!!JAMES G. | First Impressions
El cliente no dejó un comentario.WILLIAM B. | Overall Experience
El cliente no dejó un comentario.patrick g. | Overall Experience
The storage space was big and it was clear i have to problem with my things at allbendu w. | Overall Experience
El cliente no dejó un comentario.Roshelle T. | Overall Experience
El cliente no dejó un comentario.James Julia N. | First Impressions
The manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to considermelissa k. | Overall Experience
Having this unit was very convenient.. thank you.LAKIESHA W. | Overall Experience
After hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.melissa k. | First Impressions
El cliente no dejó un comentario.Angelica J. | First Impressions
People were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.julie m. | Overall Experience
The price could come down or have insurance on items and hours could be open latermichelle c. | Overall Experience
El cliente no dejó un comentario.MICHELLE M. | Overall Experience
The bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.Sonja W. | Overall Experience
Thanks you guysMike S. | Overall Experience
Brooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!bobby T. | First Impressions
El cliente no dejó un comentario.Les R. | Overall Experience
El cliente no dejó un comentario.karl w. | First Impressions
El cliente no dejó un comentario.Jay G. | Overall Experience
One of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. ¡Gracias!NHUT L. | Overall Experience
El cliente no dejó un comentario.willota b. | Overall Experience
Alex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.shantel s. | Overall Experience
El cliente no dejó un comentario.Shaquita E. | Overall Experience
The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking forDaniel M. | First Impressions
Best storage evertina l. | Overall Experience
Great storage placeCASSIE L. | Overall Experience
This facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The "GENERAL MANAGER"" lack of customer service.Brandy S. | Overall Experience
Alex was so helpful, and provided excellent customer service!Ralph F. | Overall Experience
Highly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.lydia w. | Overall Experience
Extraordinario servicio al clienteantawn d. | First Impressions
Alex is very good with customers 😊SHIELA B. | First Impressions
The latch at the door does not work.LOUIS M. | Overall Experience
Needs more staff in the front a popular placePalema M. | Overall Experience
NingunoLOUIS M. | First Impressions
I PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?Mordecai H. | Overall Experience
The entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.tamika j. | Overall Experience
Good jobJames W. | First Impressions
They told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬alicia m. | Overall Experience
The staff and service was amazingJACQUELINE H. | Overall Experience
Recommended businessbrenda h. | Overall Experience
Great service on a busy Sunday!Ryan W. | First Impressions
It was the best storage I ever hadALBERTINE B. | Overall Experience
The mice are very bad damaged a lot of my thingsrakejah e. | Overall Experience
One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!Deborah M. | First Impressions
Outstanding staff and service.Sonny H. | First Impressions
Staff was very helpfulJason H. | Overall Experience
Time sensitive but effectiveqadeer o. | First Impressions
It could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.terry d. | First Impressions
Great folks to work with...super helpful. Wish they had more staff.Patricia D. | Overall Experience
If the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.BriAn W. | First Impressions
The prices for the storage was to high my only complaint.CYNTHIA S. | Overall Experience
Professional service. Helpful and well maintainedShadrach h. | Overall Experience
Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.Mickey b. | First Impressions
I was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.victoria s. | Overall Experience
E eryone was nice and friendly...Arlanders R. | First Impressions
🤬🤬🤬🤬🤬🤬🤬alicia m. | First Impressions
.hannah w. | Overall Experience
Great facility.JENNIFER B. | Overall Experience
Ceilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.bertie w. | Overall Experience
I very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use itBill M. | Overall Experience
I really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done therecarolyn w. | First Impressions
Alan was great, manager was great. Great team.Demetria W. | Overall Experience
The people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!summer g. | Overall Experience
I would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.ThanksRenae T. | Overall Experience
Intercom not workingSUZANNE C. | Overall Experience
Customer service is excellent. Fast and efficient.tricha s. | Overall Experience
Very good customer service.tricha s. | Reservación
Wonderful facility and staff. Very friendly and knowledgeable.fekissa p. | Overall Experience
Always wonderful manager and staffSUSAN P. | Overall Experience
I want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.facia b. | Overall Experience
Great ExperienceCharles K. | Overall Experience
Truck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.Becky Y. | Reservación
Clean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.augusta p. | Overall Experience
Very convenient and easy to use.sara/ jeff c. | Overall Experience
Great Customer ServiceJaqueline J. | Reservación
Everything was outstandingjim p. | Reservación
xGordon S. | Overall Experience
I truly appreciate everything. Thank you so muchCHRISTINA F. | Overall Experience
Alex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move againEILEEN T. | Overall Experience
Friendly staff, nice and clean for facilitysabrina c. | Overall Experience
Nice safe and secureSandra F. | Overall Experience
I appreciate Alex's help in getting my storage box available after a communication break. He went above and beyond to make it right.Lori S. | Overall Experience
The last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!DANIELLE A. | Overall Experience
Very kind staff.MARY JO S. | Overall Experience
I would like to see a reduction in price.RUTH B. | Overall Experience
I had the worst experience with manager Alex and I pray tshe god I never need U-Haul againjameilia h. | Overall Experience
Thank you for the support.I appreciate U Haul and all the service you provideYEVTTE H. | Overall Experience
Additional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.KENNETH T. | Overall Experience
I left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.VICTORIA M. | Overall Experience
Thank you guys so much for your help in our move! Greatly appreciated!tadeusz h. | Overall Experience
Great Facility!Andrew L. | Overall Experience
Straight forward,but accommodating and patient.facia b. | Overall Experience
The young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!Jeffa H. | Overall Experience
very good serviceJennifer K. | Overall Experience
clean, friendly and helpful staff, I cannot complain about it at allshoua/ mong y. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
We have an adaptive reuse program to better the enviroment!