Comentarios de los clientes para U-Haul Moving & Storage of Brooklyn Park

Three times I asked the 2 employees inside at desk to pull their masks up over their mouth & nose. I was told they had it off so I could hear them, and we were 6 ft apart, so no need to have masks on!! I was also told that mask over nose is not needed because they don't cough out the nose. Crazy. Not safe, I am a senior. Not going back to this location.

Really quick service; great staff.

Went very smooth! Thanks again for the great service- definitely going to use you again

None of the staff were wearing masks and were coughing in the store.

Staff is always courteous and helpful

Excellent experience. pain-free. I will be back to rent more in the future here.

Very pleasant and helpful staff

Always have better trucks like the one I was given.

Service was great. Online check in was great. Truck ran well. No complaints.

The reason for the no response is because when I placed the order request for rental it was for the location near my home in Blaine-come to find out the day before I was to pick it up uhaul tells me the pick up location is another city. It was inconvenient and delayed my plans for my move. I will not use uhaul in the future I will borrow or rent from friends.

Your app sucks! Great thing the staff is friendly and knowledgeable. Fix your App!

Everything was pretty easy and self explanatory since most of it was done using your phone. Check-in and drop-off was easy.

The tite pressure light was on and did not go off, had me nervous

On pick up day i had to find my rental truck and when I did, it was full of snow. I called to say I was on my way and was told it would be ready. Overall started bad but went good over the rental period. Called to Communicate with me if I need extra time with the rental truck. Drop off went smoother than the pick up for sure. Would still recommend.

Good service and equipment

The Fargo shop on Main St let me down by not honoring my reservation. Brooklyn Park picked up the slack, but I had to pull the trailer both ways for a one way transfer of stuff, and rent for an extra day.

Your storage spaces are over priced I had to relocate my storage needs to another facility that was cheaper and offer more storage space with the use of 2 elevators

Don't know for now

stop demanding mask wearing. they don't stop anyone from getting Covid-19.

No comment!

Customer service was terrible and I was overcharged

Overall experience was great, no issues but the cab smelled of cigarettes. Otherwise great customer service at the desk and easy pick up and drop off.

I rented for 2 days and was charged for 3 days I dropped off at different location and was charged a $40 fee The experience was a NEVER again experience and I will NEVER recommend this service

very good, no issues.

Dropped off the equipment - they checked everything - I was gone. That's the way it's designed to work isn't it?

Friendly service. Will use again!

Good pricing. Good location. Well maintain truck.

The employee who handled the vehicle was wearing his mask around his neck and not on his face. We had to wipe down the interior of the vehicle before we trusted that it was safe.

excellent service

I think the processes you have put in place since COVID are excellent!

Quick and easy pickup. Equipment very clean.

May be add more vans.

I am tried to return vehicle after hours with my cell phone and could not. I could not sign in using my contract number and last name or creating an account. Even now I cannot create an account. When I try I receive the message "This Session Has Ended." This needs to be corrected. Can you help?

Transparent pricing, sufficient staffing, professional workers

Manager at location extremely rude, gave us bad truck, made errors with reservation & overcharged.

The pictures on one of my rentals were not updated to show the things that were already fixed. just an observation.

customer service is very poor

Aaron helped me when I dropped it off and was very friendly! The only issue I had was with the app. It wasn't very user friendly but I got it figured out. Thank you!

Be upfront with all possible charges. There was an option with possible charge for ins if any damage occured. I was not aware of this charge ahead of time.

Everything about the service was great and I do appreciate everyone who had patients with me.

Appreciated all services with UHAUL

Top notch. Wouldn't change a thing.

Better instructions for key pick up for contactless pick-up or 24/7 over the phone.

Staff was very helpful with my move, thank you.

Counter person was fast and efficient. Yard people were too. Both when hooking up the trailer and when I returned it. I will be back next spring for return of car from storage.

I was very satisfied

Explain the process and offer opportunity for customer to ask any questions.

Great job

We had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable

It is good just keep up it.

Maybe have more than one person checking in customers at the desk in the mornings to speed up the checkout process. Likewise, have more than one person checking in vehicles in the yard to speed up that process in the morning.

Best storage unit company ever!!! Five stars, two thumbs up!!

Have had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.

The staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!

The Staff and facility is Excellent!!!

The storage space was big and it was clear i have to problem with my things at all

The manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider

Having this unit was very convenient.. thank you.

After hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.

People were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.

The price could come down or have insurance on items and hours could be open later

The bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.

Thanks you guys

Brooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!

One of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. Thank you!

Alex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.

The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for

Best storage ever

Great storage place

This facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The “GENERAL MANAGER”” lack of customer service.

Alex was so helpful, and provided excellent customer service!

Highly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.

Great customer service

Alex is very good with customers 😊

The latch at the door does not work.

Needs more staff in the front a popular place

None

I PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?

The entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.

Good job

They told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬

The staff and service was amazing

Recommended business

Great service on a busy Sunday!

It was the best storage I ever had

The mice are very bad damaged a lot of my things

One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!

Outstanding staff and service.

Staff was very helpful

Time sensitive but effective

It could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.

Great folks to work with...super helpful. Wish they had more staff.

If the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.

The prices for the storage was to high my only complaint.

Professional service. Helpful and well maintained

Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.

I was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.

E eryone was nice and friendly...

🤬🤬🤬🤬🤬🤬🤬

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Great facility.

Ceilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.

I very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use it

I really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done there

Alan was great, manager was great. Great team.

The people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!

I would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.Thanks

Intercom not working

Customer service is excellent. Fast and efficient.

Very good customer service.

Wonderful facility and staff. Very friendly and knowledgeable.

Always wonderful manager and staff

I want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.

Great Experience

Truck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.

Clean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.

Very convenient and easy to use.

Great Customer Service

Everything was outstanding

x

I truly appreciate everything. Thank you so much

Alex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move again

Friendly staff, nice and clean for facility

Nice safe and secure

I appreciate Alex’s help in getting my storage box available after a communication break. He went above and beyond to make it right.

The last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!

Very kind staff.

I would like to see a reduction in price.

I had the worst experience with manager Alex and I pray tshe god I never need U-Haul again

Thank you for the support.I appreciate U Haul and all the service you provide

Additional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.

I left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.

Thank you guys so much for your help in our move! Greatly appreciated!

Great Facility!

Straight forward,but accommodating and patient.

The young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!

very good service

clean, friendly and helpful staff, I cannot complain about it at all