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GREGORY S.Customer Reviews for U-Haul Moving & Storage of Brooklyn Park
Testimonials From Recent Customers
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Maybe it was just error on my part but to extend rental wasn't very easy from my contract, I had to call in! But I really like the hold your place in line and receive a call feature
Rachel F.One of the more professional U-Haul centers I have patronized.
James S.Add cranks to lift trailer tongue
Todd M.The car didn't seem to be service well and it seem very scaring when driving🤔
JOHNSON S.Very short wait for pick-up, no hassle drop off of trailer
Ross H.the tire had some bad tread. so we had to wait about 60 mins before uhaul could find a replacement. disappointed because we had movers there and no uhaul, AND the day before they told me I had to go to st paul for pickup (25 miles away) instead of 1 block away for the truck.
Matt W.Very simple process, quick in and out the door in only a few minutes. Highly recommend this location.
david C.The only issue I had was that the van I had was not...pleasant to be in. It was definitely clean visually, but I do think it needs to be deep cleaned because of the smell that was in the vehicle.
Ryan R.Jason the person who rented the truck for us was very disrespectful and had an unbearable attitude will definitely not be coming back to this location and would refer others to other near by locations.
Farhiya H.There was a roach in one of my boxes when I unpacked
anitria b. | Overall ExperienceI was surprised to see that I was charged $20.00 for dropping off the vehicle after they had closed. I did the same at the coon rapids location 6 days earlier and didn't get charged. Why is this location different?
Lawrence E.Young woman at desk and woman who hooked up trailer were both knowledgeable , efficient, and very pleasant . Excellent service!
Eugene F.Smooth transaction. Helpful staff.
Michael M.The mobile checking was a bit tedious for someone my age
Robert B.We had our unit for about 5 years everyone was so helpful. Even changing size up and down numerous times. Definitely would return if need be. Very impressed with cleanliness.
Ernest J. | Overall ExperienceThe cargo van was new ,comfortable, fun to drive, had great mirrors and backup camera, good on gas, had no shifting of contents. Van looked great and seat was very comfortable. I would definitely use again.
Jeanne H.The trunk rental process was much easier than I expected.
Robert S.long wait time to pick up the truck!
James N.They did not ask me to pick a drop off location, but just picked on at random in Richmond, VA. The location they picked was not the closest or most convenient. The trailers right trailer light was not working and the previous renters paddle lock was still on the trailer. Both these needed to be fixed. The only reason I didn't rate them below average is the guy who fixed the trailer was quick, friendly and did a great job.
STEVE U.Need more people behind counter to get trucks going out. Truck was clean and easy to drive. Reasonable rates. Easy process to rent.
Jeanne H.One of the guys working at this location has no customer service training. Just flatly rude.
Victor A.The entire process was quick and easy. I would recommend to a friend! ¡Gracias!
Dominic H.The truck broke down and left us stranded in the middle of a busy highway. The roadside assistance had over a 30 minute wait, so we had to call a tow truck ourselves. Luckily we were reimbursed for everything, but I will not be using u-haul again after being put in danger like we were.
Jackie C.Did excellent in every way possible!!!
Susan M.Had to wait about 20 minutes. Not sure if that's normal.
Thomas B.Extremely slow pick up process, I didn't everything online and through the app a week prior, and the day I went to pick up the U-Haul the app kept crashing and wouldn't allow me to pick up on my own. I had to go and get in line and when I got to the counter they had nothing showing what I did online (drivers license upload, etc). Very disappointed in the pick up process. Will not be using U-Haul again.
Noah M.Work costumer waiting time,and mike sure your fuel gage is what shows on the equipment
peter N.There needs to be more staff on busy end of month days. I rented a trailer and the person who hooked it to my truck did not attach it properly and it literally came off the hitch on the highway. Thank God for the chains being connected. She seemed preoccupied and I had a feeling that she would forget something. There also needs to be a real time confirmation that the trailers are attached correctly. Taking the picture for confirmation is fine but if you are looking to ensure things are attached correctly someone needs to review that prior to the customer leaving the location.
Andre T.Super busy place, but convenient to drop off.
Challen V.Your service double booked me ... they literally stopped me from driving off, told me to get out of the truck, and gave my truck to someone else who evidently had the SAME truck as me (I just got the key first via online). I will be asking for my money back.
SAM S.Keep up the wonderful work.
Carlotta C.Very proficient and knowledgeable. Made the process go quick.
Paul G.I had to wait for someone to hook up the trailer while she was trying to fix another customers lights. Their trucks lights were not wired properly and instead of hooking me up so I could leave she made me wait. Turns out their trailer light wires had been disconnected and she couldn't fix them anyway. No one else was available to help me. Place is super busy and not enough help. Guy who checked me in on return was much more efficient and knowledgeable.
PATRICK H.1. I was told I can drop it off anywhere in chicago when in fact they assign a place so I didn't realize I couldn't do after hours at the location closest to me at drop off. It all worked out because that Chicago location was great working with me, but communication could have been clearer about that. 2. My file said a voicemail was left regarding my reservation the day or 2 before and I didn't receive that.
holly A.keep up the good work
Malick S.Your customers service is excellent 👌
helena T.Great customer service! From the online booking, to pick and drop off, the process was quick and seamless. The price was very reasonable as well.
Stacey B.Needed improvement on the sound of the truck van.
RICHARD W.The service was great. The customer rep was knowledgeable and informative. Questions were answered and the entire process was so easy. Keep up the great work.
Susan Jones J.The front check in experience was exceptional! The representative was friendly and took his time explaining the check out and return process. Van was newer. Low miles. Clean and worked out well moving my daughter's belongings back to college. The representative that I dealt with returning the van rental was not as engaged. He kept quoting my final total wrong causing confusion and some back and forth. His nonchalant attitude left a bad impression considering it was the last interaction I had with uhaul but when I put the whole experience in perspective, I cannot fault everyone for that one person's lack of social skills.
Michelle K.I have nothing to comment about it.
john V.Fast and easy to pickup and drop off rental.
lee K.Your online details on the 26' truck are wrong. The door opening is only 7'3†not 7'9â€. That made all the difference in the world. I rented the truck to transport a 7'6†hot tub. It would not safely fit in the truck so I had to rent another truck and flatbed trailer from a different rental place. I think the Uhaul employee's name was Chanaa ? She was extremely helpful. I have been using Uhaul for decades and she saved a customer and made him a promoter of Uhaul.
Philip C.Very nice and knowledgeable team! Appreciated the focus on customer service!
KATHLEEN E.The customer service were exceptional!!!…
Ralph K.Very inviting location, and 1st rate customer service.
Kyle A.Tires on the trailer were in poor condition. When I returned it in Grand Forks, ND they were shocked and said they would replace them before sending it out .
Charles S.facility itself was clean and convenient. Staff were super slow!
James N. | Overall ExperienceI had no problems at all..
Thyrel T. | Overall ExperienceThey said I was getting some money back.
Tami G. | Overall ExperienceHappy client
James W. | Overall ExperienceThey were friendly helpful professional and patient!
sean h. | First Impressions¡Gracias!
Vilayvanh C. | Overall ExperienceStaff was professional, knowledgeable, helpful and very friendly
Solomon V. | First ImpressionsI would recommend anybody to go with u haul company because it’s a one stop shop if you need a truck it right there, need a storage it right there, you don’t have to drive from place to the other and the price is reasonable
danta c. | Overall ExperienceI hope I don't have to move again and put my stuff in storage but if I did I would most certainly use UHAUL!!!
Lenardo W. | Overall ExperienceIt was awesome,the agent well
Julvenia C. | First ImpressionsThx to the uhaul family
Ethel I. | Overall ExperienceIt would be very helpful to have lights in the storage units. I had to buy a lantern so I could see the contents of the boxes.
DONNA K. | Overall ExperienceFrom my experience do a great job and personable people there I will always suggest so you folks to go pee when I know!
Lenardo W. | First ImpressionsThis Uhaul has treated me like family. I am so grateful
MACDELLA A. | Overall ExperienceHelpful
ALBERT M. | First ImpressionsI had the truck for 2 days did not get a chance to move it at all because my place was not ready so I just basically used a truck to load all of my items on there and came to the u-haul to give a storage room to spend the rest of the day unload the truck into Yao storage room and I was charged for 3 days instead of 2 days. Not happy with the service cause I was there on the 3rd day unloading the truck they know they should never charge me for a 3rd day because they knew my situation.
TYANNA Y. | First ImpressionsThe Brooklyn Park UHaul location continues to provide excellent service. No matter what kind of issue, Alex and his are always there and find ways to help. I moved away from the Twin Cities. Hopefully I find some UHaul location in my new neighborhood with a similar attention to customer service. Thanks, Alex.
Michael S. | Overall ExperienceI felt my belongings were safe and secure at your facility. I also enjoyed the cleanliness and the restrooms in the facility. Very organized.
maryjane c. | Overall ExperienceAlex (Manager) and Taylor (employee who set me up) where extremely friendly and helped me with everything I needed extra support. Great people.
Michael S. | First ImpressionsI love uhaul in Brooklyn Park. They are very accomadating.
Christina T. | First ImpressionsMore employees are needed in the office
BRIAN C. | Overall ExperienceOverall experience was very good , My one and only issue was that I was not advised of 24 hour option for access until I went around back starring to move in . I think I will be able to work within your business hours but really would have liked to have known abiut this option up front.
Joseph b. | First ImpressionsNice
Brittany s. | Overall ExperienceThe alarm system was annoying to me because sometimes my card didn't work outside. On the other hand, I'd rather have it malfunction that way rather than simply not work. It was our only problem with using the storage facility.
Andrew W. | Overall ExperienceThe Only issue I had are the waiting times on the phone line. I was on hold for about two hours so I bit the bullet drove to the location Redialed uhaul number For Brooklyn Park location and the phones didn't even ring I'm guessing and goes to a call center but everything else five stars
Tyler A. | Overall ExperienceGot a big mice problem
DERRICK H. | Overall ExperienceI always love to store my belongings at U-Haul.
Kpana B. | Overall ExperienceThe person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place was
deandre m. | First ImpressionsOpen facility longer daily
charles c. | Overall ExperiencePlease extend access hours with/without staff. 8pm is too early to close
charles c. | First ImpressionsThis storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it's not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it's going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn't a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I've had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can't get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it's totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.
Catherine L. | Overall ExperienceLove uhaul
tiffany w. | Overall ExperienceWe had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable
Jerome I. | First ImpressionsBest storage unit company ever!!! Five stars, two thumbs up!!
Joshua J. | Overall ExperienceHave had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.
LISA U. | Overall ExperienceThe staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!
matthew f. | Overall ExperienceThe Staff and facility is Excellent!!!
JAMES G. | First ImpressionsThe storage space was big and it was clear i have to problem with my things at all
bendu w. | Overall ExperienceThe manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider
melissa k. | Overall ExperienceHaving this unit was very convenient.. thank you.
LAKIESHA W. | Overall ExperienceAfter hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.
melissa k. | First ImpressionsPeople were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.
julie m. | Overall ExperienceThe price could come down or have insurance on items and hours could be open later
michelle c. | Overall ExperienceThe bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.
Sonja W. | Overall ExperienceThanks you guys
Mike S. | Overall ExperienceBrooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!
bobby T. | First ImpressionsOne of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. ¡Gracias!
NHUT L. | Overall Experience