Customer Reviews for U-Haul Moving & Storage of Brooklyn Park

8,799 reviews

7007 Lakeland Ave N   Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway, Next to Wendys)

(612) 326-6857

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(612) 326-6857

7007 Lakeland Ave N
Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway, Next to Wendys)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

I don't have nothing to say I appreciate you guys

CARITA M. 
Rating:
5.0

Customer did not leave a comment.

Bonnie V. 
Rating:
5.0

easy process-good customer service

Blake W. 
Rating:
1.0

Customer did not leave a comment.

jose V. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Neal L. 
Rating:
5.0

No comment just good use and personal

james G. 
Rating:
2.0

Both staff members I worked with (pickup and drop-off) were condescending and rude.

Justin R. 
Rating:
4.0

I've used this location several times and specifically requested to drop off there. The guy I left the trailer with was surprised to hear about the tires. I'd use the BP location again for sure. Great people.

BRYAN W. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

katina a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vernon G. 
Rating:
5.0

Alex and the rest of staff were professional and very helpful. Alex is amazing

Teresa d.  |  Overall Experience 
Rating:
1.0

I had received over 5 calls from uhaul over three days asking if I'm going to be returning the rental even though I had returned it same day. I was very put off and disappointed in the communication between uhaul employees

Anton K. 
Rating:
5.0

Customer did not leave a comment.

Vincent N. 
Rating:
5.0

Customer did not leave a comment.

Jacob E. 
Rating:
5.0

Great customer service.The uhaul team are very efficient love picking trucks from this location.

Vincent N. 
Rating:
5.0

Customer did not leave a comment.

randal P. 
Rating:
5.0

Customer did not leave a comment.

MARY J. 
Rating:
5.0

Customer did not leave a comment.

BRAD T. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

I had an excellent rental experience. I have no suggestions for improvement.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

HARRY M. 
Rating:
5.0

Keep delivering the same great service.

Harry M. 
Rating:
5.0

Customer did not leave a comment.

Shandell G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcia P. 
Rating:
5.0

Customer did not leave a comment.

KELLY J. 
Rating:
2.0

Customer did not leave a comment.

Mohammed S. 
Rating:
5.0

Customer did not leave a comment.

Blade V. 
Rating:
5.0

Customer did not leave a comment.

Pedro A. 
Rating:
4.0

Stop nickel-&-diming me to death.

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

FONG V. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

I still haven't received my final invoice for todays rental of a car tow dolly.

William S. 
Rating:
1.0

Fake news

Elliot V. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Martha H. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

The customer service I received was excellent. Wouldn't change anything. The check in and check out process went very smoothly. Excellent work.

Paul T. 
Rating:
4.0

Clerk had excellent customer service skills and was very helpful.

debra m.  |  First Impressions 
Rating:
5.0

The associates were ALL very kind & helpful.

carmen K. 
Rating:
5.0

Keep up doing the good job.

CHARLES A. 
Rating:
5.0

Not sure what you could do much better. Equipment was clean, serviced and totally served our needs at a reasonable price. Staff was friendly and helpful. Thank you.

Yvonne E. 
Rating:
5.0

Customer did not leave a comment.

Rasheena S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
1.0

Your sales associate are dishonest they're putting basics coverage on contracts without us knowing. I caught them in the act then tried to lie at first once I showed my tail they took it off right away. We didn't even leave the lot before I noticed the extra charge. Overall very bad taste in my mouth with the whole ordeal. Highly recommend looking into the situation and the dispute on coverage this location has.

Issam M. 
Rating:
5.0

Customer did not leave a comment.

Mike Y. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
1.0

The gentlemen at the Brooklyn park location were the only redeeming portion of this Fiasco!

Abigail H. 
Rating:
5.0

Keep doing an amazing job. Cat is one of the best workers there besides the manager Alex. Cat is one of my favorite people to deal with when I come there and let me remind you that I rent a truck twice a week.

Brandi C. 
Rating:
5.0

Customer did not leave a comment.

Felix V. 
Rating:
5.0

Customer did not leave a comment.

JAY J. 
Rating:
1.0

Lie to me about my storage space an when I tried to get my money back for unit they told me I can’t since they sold me the unit but not even piece of my furniture could fit in there let alone my table

Larry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chloe C. 
Rating:
1.0

My storage was like the very last one upstairs there was no elevator or no other access door

EBONY J.  |  Online Move In 
Rating:
2.0

On the morning of pickup (January 5th) the staff was very helpful. However, at drop-off, I was treated extremely rudely by a young male employee who had "Jason" written on his jacket. I pulled up next to the drop-off area as the area was full of other vehicles with no one in them. I didn't know what else to do. I had intended to do the mobile check-in and the light in the area was needed for the pictures. I tried to get the attention of said employee to make sure it was ok to park there. At first, I was ignored. But I went to start the check-in. As I was doing that, he pulled up another Uhaul very quickly while I was standing in proximity. I was glad I was not two feet closer or this would be a lawsuit as I was nearly hit. I was astonished he didn't hit the other truck in front of it. The employee then told me he would be with me in a minute. I continued the mobile check-in when he approached. As I was about to ask him the question about parking the truck, he interrupted me and told me he would handle it from there. Next, he continued the check-in and finalized the bill. Due to other circumstances in booking the truck, customer service had noted a 99-cent per mile rate. When I confirmed that he became very rude like I was lying to him. Please reference the various customer service phone call recordings. I guess that the note didn't transfer when the people at check-in gave me a different truck than the app had assigned. I don't know. But he stated very brash and rudely that he would do it the one time only. I thought that was kind of bullshit as I had dealt with customer service about the wrong information about the quote already. I understand he had a job to do but it's not a reason to treat the customer like I was treated. I will hesitate to do business with this Uhaul again in the future. I generally opted for this one because I like the staff from past rentals over that of other locations.

Jason S. 
Rating:
2.0

Jacking folks around with reservations is not OK. You guys changed my reservation - then billed me double for same day reservation. Should be criminal.

Collin M. 
Rating:
5.0

Top service, friendly staff very clean and super organized!!!

Mckaylyn h.  |  First Impressions 
Rating:
2.0

Representative call to confirm pick up the evening before. When we arrive to pick up the trailer, we were advised we would have to go to a different location that was 20 minutes away. The trailer was leaking fluid and sprayed the back of my husband‘s truck all the way to our destination.

Penny C. 
Rating:
5.0

I called to rent a trailer and got help right away.

Jacqueline L. 
Rating:
5.0

Good

karine B. 
Rating:
5.0

Customer did not leave a comment.

Gina C. 
Rating:
1.0

charge me for 2 gallons of gas for 20 miles driven. Even though I had put in 2 gallons of gas. Does this mean the 17ft truck only gets 5 miles to the gallon? Should have taken a pic of the gas gage before starting trip.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE M. 
Rating:
5.0

Staff was super helpful!

Max H. 
Rating:
5.0

Quick and easy. It went great!

Nathan N. 
Rating:
4.0

Customer did not leave a comment.

james T. 
Rating:
5.0

I've always had the best service! ✔ With trucks,Van's and storage! Needs!' Thanks u-haul 😏

SHIRLEY L. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
3.0

Verbally communicating the pickup inspection and return inspection to me was not explained, specially the return inspection late night online process wasn't explained to me, and I got charged extra $20.00 which I don't think it was right! I feel I should be refunded back my $20.00

Paul K. 
Rating:
5.0

Staff very friendly, I worked with Alex.

MUSTAFA A. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Customer did not leave a comment.

temika M. 
Rating:
5.0

Professional employees. Handle d. Me respectfully

SAMON B. 
Rating:
5.0

Customer did not leave a comment.

Aquila C. 
Rating:
2.0

The front desk girl is unfit for a customer- facing role. She has bad attitude.

Olabisi I. 
Rating:
5.0

Customer did not leave a comment.

desire S. 
Rating:
5.0

Customer did not leave a comment.

Isabella B. 
Rating:
5.0

Customer did not leave a comment.

edmundo B. 
Rating:
5.0

Customer did not leave a comment.

Corinne H. 
Rating:
5.0

Great customer service

zinnah M. 
Rating:
5.0

Nothing, everything was excellent.

Victoria M. 
Rating:
5.0

Very friendly

Robert C. 
Rating:
5.0

Top notch services at this facility,

Vincent N. 
Rating:
5.0

Customer did not leave a comment.

Toni G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Drop off was fast and efficient.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Kent L. 
Rating:
5.0

Customer did not leave a comment.

Lincoln G. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
3.0

The new lady, at the customer service lack experience on how to act with customers. She needs more training on how to deal with customers.

Ahmadou K. 
Rating:
5.0

Customer did not leave a comment.

dan a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominic Y. 
Rating:
5.0

We arrived early. The team was able to get the truck/trailer ready quickly and we were on our way. Very polite and knowledgeable.

ERIK K. 
Rating:
4.0

Return process took over 30 minutes.

Durjoy M. 
Rating:
4.0

Service as great. I would use again. Employees were kind . Service was quick...thank you.

Thomas P. 
Rating:
3.0

Customer did not leave a comment.

Annette W. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Pablo C. 
Rating:
5.0

The drop off was not great, there was only 1attendant out checking trucks, 15-20min per person. The line was very long. I went inside to ask about drop off. He encouraged me to wait. I advised I have no time. He then said park and leave the keys inside, which I did. The end!

Frances A. 
Rating:
5.0

Helpful, efficient and friendly staff!

JILL A. 
Rating:
5.0

Customer did not leave a comment.

Maurice S. 
Rating:
3.0

Gas price wasn't fare

AMINE W. 
Rating:
2.0

I had called the Uhaul customer service number to order a Cargo vehicle online. The agent informed me that the vehicle I ordered would not be available until 3:30 pm. When I arrived at the store at 3:15 pm, I was told that the Cargo vehicle was not due back until 6:30 pm, which was just 30 minutes before the store's closing time. I found this frustrating since I had to go to another UHAUL location to pick up the vehicle. Fortunately, the other location was not too far away. The store needs to improve communication and coordination between locations to avoid such inconvenience for customers. They should confirm with the designated location that a vehicle that is currently out will be back on time.

Ethella M. 
Rating:
3.0

Customer did not leave a comment.

hamdi I. 
Rating:
5.0

Delivery time should be more flexible.

JOSE G. 
Rating:
5.0

Thank you

Shenna G.  |  Overall Experience 
Rating:
4.0

I liked the services I received!

Ray J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAWANA C.  |  First Impressions 
Rating:
5.0

The whole experience was great! The access to the facility, being able to come & go as needed, the staff was helpful and knowledgeable, the facility was clean; overall it was a great place for my storage needs.

Joyce P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAM S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jaka K.  |  Overall Experience 
Rating:
5.0

Very helpful

qiana p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fredrick s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sekou K.  |  Overall Experience 
Rating:
5.0

Great experience

Shawn E.  |  Overall Experience 
Rating:
4.0

The ceilings are low and hallways not very wide. If I had a large house and needed to store my furnishings I would need a larger warehouse.

David W.  |  Overall Experience 
Rating:
5.0

The staff here are incredibly helpful friendly people and this was the most pleasant experience I've ever had in 40+ years of renting trucks.

Tim S.  |  First Impressions 
Rating:
5.0

Nice and friendly staffs. Good customers relationship.

freebon e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wendy d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malachi A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wendy d.  |  First Impressions 
Rating:
5.0

Professionalism at top performance, They are friendly and explanedcevwrything very well. Thank you Uhaul !

Shirley T.  |  First Impressions 
Rating:
5.0

The staff was very accommodating and helpful for my moving process. I will be using them again in the near future.

Malika W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLENE S.  |  Overall Experience 
Rating:
5.0

Thank you you guy’s was great I really appreciate the respect and the generosity!!

Tadasha C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

derrick l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allieu k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mekele k.  |  Overall Experience 
Rating:
2.0

When I 'reserved' a storage space 3 weeks before my rental I had no idea that on the day of move in I would be told there were no spaces the size I reserved. I was told at the counter on check in day, luckily we had space at a family member home to store the items that did not fit in the smaller space we were given. I think a message a day before at least would have been appreciated. The employee at the counter was friendly and fast but it did not make up for this inconvenience.

margaret W.  |  First Impressions 
Rating:
5.0

I move out on Saturday the 06/17/2023 @ 5:30 & not the 06/18/2023 as written on the survey.

Comfort C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole M.  |  Online Move In 
Rating:
5.0

This center did have an issue with leaking gutters and overhang. It caused an issue with getting wet and also with serious ice buildup on the pavement right where guests walked to unload their trailers.

LISA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rentist j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandi b.  |  Overall Experience 
Rating:
3.0

The location itself was clean, & well lit. I didn’t think mice would be an issue, but they were & they pooped & peed on everything in my storage unit. They ruined my mattress, i had to actually throw it away due to the damage the mice caused to it. I definitely wouldn’t recommend this location.

Hayley K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

caesar f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roblee P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANGELA M.  |  Overall Experience 
Rating:
4.0

When I set the alarm off the second I didn’t get much help from customer service to ensure I use the correct keypad.

MARLENE S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

andrea f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

oscar m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carin R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

roseline s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

david s.  |  First Impressions 
Rating:
5.0

I must say after being here for 1 years and half it has been pleasant, helpful and the staff has always been helpful. 1 thing I would love to see, before I share I must say the place was well kept and clean inside units and hallways. I would love to see a dumpster. When you need to dispose some items, like you all have donations I would like to see a place to get rid of items. Thanks Uhaul I would come back to this location anytime. 👍🏾

MARITZA M.  |  Overall Experience 
Rating:
5.0

I received the best most kind help From the Manager when I needed his help for 3 years Alex has been more than helpful I can’t explain how GRATEFUL I AM he saved my business that when down in the pandemic . I will recommend everybody I know to use his facility as long as I’m on earth.

yosha s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david e.  |  First Impressions 
Rating:
5.0

very helpful and friendly staff. excellent customer service!

Juliet I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dujuan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

noel j.  |  Overall Experience 
Rating:
5.0

Thank you.

tina a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

monica j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

makavie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOSES A.  |  Overall Experience 
Rating:
5.0

Nice place but small inside for the price It’s just my view

Comfort C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irving H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lovetta f.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Azure-Dee L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOSES A.  |  First Impressions 
Rating:
5.0

Thanks again for all your service

tony h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRIAN M.  |  Online Move In 
Rating:
5.0

❤️❤️💯🫧🫧👍🏾👍🏾😊😁😀

Christine C.  |  First Impressions 
Rating:
5.0

We have rented on & off over the course of 5 years. Very nice facility. The staff is great!!

Robert P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nevaeh A.  |  First Impressions 
Rating:
5.0

Thank you!

Jeannette N.  |  Overall Experience 
Rating:
5.0

michael d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michaela e.  |  First Impressions 
Rating:
5.0

Everything flowed very very well from the business perspective thanks good job!!

Irving H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mechelle O.  |  Overall Experience 
Rating:
5.0

Great experience and would recommend this facility to everyone and all the staff were wonderful and take care of your needs.

Mona P.  |  Overall Experience 
Rating:
1.0

I transported all my things from Texas to Minnesota and then store it in this warehouse, They stole all my things from the warehouse and that’s was not fair at all. I am coming to the store to make a report for you guys to check the camera because my door was lack. I pay all my bills on time and they didn’ Protect my things.

Joanna C.  |  Overall Experience 
Rating:
5.0

from renting a truck to also getting a storage unit their all on their job and friendly

carri d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alfred s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kay V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

You were so helpful! It was nice to see models of the units. I appreciate the fact that you have staff on the premises. Thanks again for your assistance!

donna m.  |  First Impressions 
Rating:
5.0

Super convenient location. Great service from the staff. Safe & Secure! Would absolutely use again.

Javier C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

myiesha j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia M.  |  First Impressions 
Rating:
4.0

The service was excellent and the employees was very helpful

GREGORY S.  |  Overall Experience 
Rating:
5.0

They will go that extra mile for you appreciate it

william c.  |  First Impressions 
Rating:
5.0

Great

Michelle J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

vanessa h.  |  First Impressions 
Rating:
5.0

Great Maintenance

emmett b.  |  Overall Experience 
Rating:
4.0

Experience no problems staff was very helpful

GREGORY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry T.  |  Overall Experience 
Rating:
3.0

There was a roach in one of my boxes when I unpacked

anitria b.  |  Overall Experience 
Rating:
5.0

We had our unit for about 5 years everyone was so helpful. Even changing size up and down numerous times. Definitely would return if need be. Very impressed with cleanliness.

Ernest J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMONA L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Soua X.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

daniel a.  |  Overall Experience 
Rating: