Customer Reviews for U-Haul Moving & Storage of Broad St

4607 comentarios

2022 Broad St   Chattanooga, TN 37408
(@ 20th)

(423) 756-0157

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(423) 756-0157

2022 Broad St
Chattanooga, TN 37408
(@ 20th)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Michelle T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H. 
Clasificación:
3.0

The person who had me drive my car and load it onto the trailer had me pull too far forward which allowed my front bumper to hang over the trailer. I was unable to unload my car at the drop off location.

Charles H. 
Clasificación:
5.0

After renting the equipment, it became hard to start as if battery was insufficient to crank vehicle. I was always able to crank truck...eventually.

Marion C. 
Clasificación:
5.0

Excellent service by professional staff. Highly recommend this Uhaul facility.

Johnny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Herbert N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheri B. 
Clasificación:
4.0

experience was pleasant, keep it up

George R. 
Clasificación:
2.0

System was down and took a very long time for me to be assigned a storage unit

Lori H.  |  First Impressions 
Clasificación:
5.0

NEVER GO TO UHAUL ON RINGGOLD ROAD, EASTRIDGE!! They are rude and try to get over on someone just trying to move.

Veronica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
4.0

I returned the trailer after hours so I had no real interaction with the associates at this location

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
2.0

We were sent off the property with an industrial padlock left on the trailer and before bringing it back we went and bought very expensive bolt cutters but still couldn't get it off. When we brought it back to uhaul, they couldn't get it off with their bolt cutters either so they just switched out the trailers. I would have like to have been reimbursed in some way for delaying us and making us drive all the way back for their mistake.

Deborah K. 
Clasificación:
5.0

Received immediate service. Quick check out process. Attendant helpful and friendly.

LAWRENCE H. 
Clasificación:
5.0

The Manager was great

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline R. 
Clasificación:
5.0

Quality people, quality service.

Timothy K. 
Clasificación:
4.0

My experience was great! This is my 2nd time renting a uhaul and I must say hands down I give the team at Broad street in Chattanooga, Tn . Everything was explained well and I felt confident that if there was any issues they were available. That means alot for me being a woman making a move. I will definitely recommend them.

Sharon G. 
Clasificación:
4.0

Well run business-I've used them twice and the vehicles were pretty clean (very clean inside) and pretty well maintained. One had a broken sun visor and both needed cleaner windshields-neither had windshield fluid on board. Will continue to use them, though. Friendly, professional, convenient.

Mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
4.0

There was a very long wait time (30 minutes) when I went to pickup the vehicle that I had regsitered for online. Other than that, everything was good. The person that helped me was very nice and polite.

Blake S. 
Clasificación:
4.0

I left my guest parking pass in the u-haul, called the next morning after I realized, and the guy said he could not find it. I assume it was thrown away and I was not contacted. Sucks.

Patrick C. 
Clasificación:
4.0

I'd like to say overall, renting a Uhaul for my move was insanely expensive. I was REALLY dissatisfied with the price I had to pay for the service. Because the price was so high, I'm hoping to not have to use Uhaul again.

Kristina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Huascar H. 
Clasificación:
1.0

We arrived twice to find a line of 15 people. We waited an hour and came back to fine a line of 15 people. The wait was an hour. The app did not work on checking truck back in because it couldn't find our location. Skipping this question would have improved frustration. I've rented with U-Haul numerous times but would not recommend this location. It needs more people working on Sunday mornings.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adia P. 
Clasificación:
5.0

Manager David and his staff just flat out awesome. Please keep them in your company. True professionalism at it's best.

Bruce F. 
Clasificación:
3.0

Make the charges easier to understand instead of them being presented by an auctioneer.

Carlitha P. 
Clasificación:
5.0

This move was very stressful on us, but everyone at the location made sure we were taken care of and all equipment was adequate for a long distance move! Very professional and courteous. Will use again if I move in the future.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lovell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
4.0

Despite computer issues, I was very pleased with the service, staff and very clean vehicle

Melody S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amber L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
1.0

The Uhaul system went down. The Uhaul representative at the location was rude about my reservation and the fact that I was on a time limit. It was not my fault the Uhaul system crashed. After an hour wait, I asked the representative to cancel my reservation because I made an alternate reservation with Home Depot. Then suddenly, the representative was able to manually input my reservation and I was able to rent a truck. I was quite disgusted at the lack of care from the representative and will not rent from Uhaul again.

Aleisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

Staff was friendly and helpful.

Kathy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANEICE S. 
Clasificación:
5.0

Awesome staff and friendly too.

ROBERT B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DECHANDA P. 
Clasificación:
5.0

Easy to pick up and drop off!

Polly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David X. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

I've used this location 2 times now and each time they have been great. My complaint is probably with corporate. I can never reach the actual location to call and update them (i, e, that I was running a few minutes late, or if I had a question). When you call the local number you get routed to a call center where you can wait 20+ minutes listening to prerecorded messages and "due to unusually high volume to callers........." very frustrating. Moving is very stressful but then to not be able to reach someone at the pickup or drop-off point only adds to that stress. I will see if Pendle, Budget or others are more reachable the next time I need a moving truck. Maybe they have the same set up but I will certainly explore other options. Other than that, everything else was ok.

Patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie M. 
Clasificación:
5.0

The employees were friendly, efficient, and genuinely very helpful. It was a smooth and easy experience.

Amelia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Atul D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Palmer G. 
Clasificación:
1.0

A few months ago I reserved a car trailer at the chattanooga broad street location. I went to pick up the trailer I had reserved and they told me the trailer I reserved was not there and they didn't have one available. They said sorry that happens so I left with no trailer. I rented a trailer this weekend and was scheduled to bring it back at 3 on Sunday. I needed the trailer one extra day. I got a call around 10 today free m a lady that seemed irritated that I had not brought the trailer back. I told her I needed it one extra day. She said she had a customer that needed the trailer. I took it back at 12 today and paid for two days like I planed. She told me they paid the customer $50 because the trailer wasn't there. I was never got offered the $50 when the trailer I reserved wasn't available. I have rented many trailers from Uhaul and I feel like I'm getting jerked around when I wasn't offered the $50 when the trailer wasn't available I reserved. My name is Kenneth West look me up i have rented many trailer from Uhaul. I have never had a negative experience with Uhaul until today. Cell phone 423-508-2952 for any questions

KENNETH W. 
Clasificación:
5.0

Everything was great

Kujorah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laymon H. 
Clasificación:
5.0

It is further away from my home that I like.

Steven N. 
Clasificación:
1.0

They was late and very angry and rude. Paid two extra days but bought back earlier and see if I wouldn't get charge for them. Wouldn't even checked on it

JASON S. 
Clasificación:
3.0

I reserved on line for a specific size trailer 6x12. It was confirmed via email. I showed up on time and was informed that the trailer was not available as it had been rented. I needed a specific size to pick up 12 ft lumber. I was offered a 5x9 and took that but I had to put the load hanging over the tailgate which is what I was trying to avoid. Why would I have a reservation only to be told it's not available?

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe T. 
Clasificación:
5.0

Maybe, add extra chair during interviewing process. Other than that small detail, I can't think of a thing to add for this very friendly and outgoing location on Broad st.😍

Valerie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaxen G. 
Clasificación:
5.0

The agent who helped me was friendly professional and efficient.

William P. 
Clasificación:
5.0

Very hospital, and professional

Christopher P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

Great customer service. Very personable and was very knowledgeable and helpful.

Victoria H. 
Clasificación:
5.0

I did not actually drop the trailer off. My coworkers did. Neither of them said anything negative about the drop-off. So with that, we have to assume that everything went great!!

Bobby H. 
Clasificación:
3.0

I was told that my rental would be free and I was still charged even when I had it less than 3 hours

Robin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

Nada

Terrie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALYSSA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah P. 
Clasificación:
5.0

Email receipt please

Kenneth M. 
Clasificación:
5.0

Very efficient and knowledgeable staff

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
5.0

No improvement Necessary

Mary H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lindsey B. 
Clasificación:
5.0

Nada

Terrie Y. 
Clasificación:
5.0

Both inside and outside customer service people were great. The guy that checked me back in on the outside was especially friendly, which was appreciated.

Benjamin O. 
Clasificación:
4.0

El cliente no dejó un comentario.

katherine m.  |  First Impressions 
Clasificación:
5.0

This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Tanner D.  |  Overall Experience 
Clasificación:
3.0

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he'd-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Ashley C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara B.  |  Overall Experience 
Clasificación:
3.0

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

KATHERINE M.  |  Overall Experience 
Clasificación:
5.0

Everybody was so friendly and helpful.

Sheila R.  |  Overall Experience 
Clasificación:
5.0

They were very helpful and communitive re: the delivery of my U-box

Tom R.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

dona h.  |  Overall Experience 
Clasificación:
5.0

Great experience

ERNISTINE M.  |  Overall Experience 
Clasificación:
4.0

I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

Suzanne D.  |  Overall Experience 
Clasificación:
2.0

My Uhaul moving experience was a 97% nightmare.

PAMELA W.  |  Overall Experience 
Clasificación:
5.0

The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

andrew b. | Reservación
Clasificación:
5.0

This place is fantastic!!! Thank you so much for all of your help!!

Noah C.  |  Overall Experience 
Clasificación:
1.0

I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

Ian F. | Reservación
Clasificación:
4.0

I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!

maria t.  |  Overall Experience 
Clasificación:
4.0

Professional and friendly.

patricia m.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Contenedores U-Box®

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    Suministros de mudanza

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  • Trailer Hitch Icon
    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

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