Comentarios de los clientes para U-Haul Moving & Storage of Broad St

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Broad St

Clasificación general:

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Randolph Barrett C.
Clasificación:

The truck's check engine light was on when I picked it up. When I turned the lights on, the radio and gas mileage indicator turned off.

Jason B.
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El cliente no dejó un comentario.

THOMAS W.
Clasificación:

El cliente no dejó un comentario.

Bernice S.
Clasificación:

El cliente no dejó un comentario.

Glenda C.
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El cliente no dejó un comentario.

Jessica ` T.
Clasificación:

We loved the idea of the contactless pick up in light of the pandemic. Unfortunately, once we arrived we were greeted by a man who told us that due to the election we had to go inside. It took us 40 min to pick up the truck with my time wasted and my health concerns pushed aside. The men inside continued to blame the election saying riots were the cause, when there are no riots in our city, confirmed by our police station. They were kind enough but over all the experience was infuriating and stress enducing.

Christopher F.
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El cliente no dejó un comentario.

Amos M.
Clasificación:

El cliente no dejó un comentario.

Richard D.
Clasificación:

El cliente no dejó un comentario.

Richard D.
Clasificación:

El cliente no dejó un comentario.

Bonnie A.
Clasificación:

El cliente no dejó un comentario.

Elbert R.
Clasificación:

A Great Place!

Samuel M.
Clasificación:

the location is good. the truck was in terrible shape. hard to keep it on the road

Hollie B.
Clasificación:

I love the staff at this location. They are all very nice. In fact, I don't think the guy that checked me in is the normal check in guy-I think he saw me waiting and jumped in to help. The guy that did the return was also supernice, and there is a lady with short hair that is always great.

William H.
Clasificación:

El cliente no dejó un comentario.

Edwin H.
Clasificación:

El cliente no dejó un comentario.

Tanner D. | Overall Experience |
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This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Beatrice C.
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El cliente no dejó un comentario.

Jonathan B.
Clasificación:

I have personally had Covid and was lucky to survive after spending 4 days in the hospital. It is sad to see a business with signs requiring masks with no employees actually wearing a mask.

Eric P.
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El cliente no dejó un comentario.

tracy F.
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Great customer service

James C.
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El cliente no dejó un comentario.

Jaikanthan S.
Clasificación:

Keep up the excellent

Wynn R.
Clasificación:

Friendly customer service

Ashley C. | First Impressions |
Clasificación:

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Amy H.
Clasificación:

Nothing Very kind efficient and caring staff. Nice in these stressful times

Leon J.
Clasificación:

El cliente no dejó un comentario.

Alexa D.
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El cliente no dejó un comentario.

Christina L.
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El cliente no dejó un comentario.

Dianne W.
Clasificación:

Smooth experience the two people that assisted us was great!!!

Destiny M.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

Stop price gouging people leaving Illinois.

Katheryn B.
Clasificación:

The call center takes way to long to talk with a customer service. But the service at the location was great!

Kenneth C.
Clasificación:

Nothing they are very fast at getting you in and on your way thanks for the hospitality

Michael B.
Clasificación:

The U-Haul site was super slow so the time to pick up the rental was really slow. And the app didn't work either. The people at the store were great and they were apologetic but there wasn't anything they could do as the system was bogged down

Delin B.
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El cliente no dejó un comentario.

Jonathan I.
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Very professional and looked out for my needs.

SHARON B.
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Logging on was a small problem. But with the help of the 800 number I was able to leave truck

Iris T.
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El cliente no dejó un comentario.

Anna P.
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El cliente no dejó un comentario.

kenneth F.
Clasificación:

Downtown and very easy to get to. Also there was a gas station near by to top off the truck's gas tank without problems. Note about truck availability: there were a large number of big trucks sitting in this lot. I did not count them, but the lot was full. This is a loss of income to you. Paying drivers to send the trucks West would actually make you money. You need to figure this out.

Wanda C.
Clasificación:

El cliente no dejó un comentario.

Joey V.
Clasificación:

Check out person was very nice bug very slow. He was not trained at front of house stuff and was filling in because there were no front of house people there. Took me over 30 minutes to pick up the truck and there were only 2 customers in line

Leon J.
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El cliente no dejó un comentario.

Craig B.
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The vehicle was not clean. In fact, there were ashes in the ash tray, and given the Covid environment i would recommend more time spent on cleaning units out.

John C.
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El cliente no dejó un comentario.

James C.
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El cliente no dejó un comentario.

Joshua A.
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El cliente no dejó un comentario.

Robert F.
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The gentleman handling this transaction was excellent—super friendly and knowledgeable.

Linda C.
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We stopped in this location probably a week before we actually rented and the staff was horrible and not very helpful. When we returned the truck to this location on Sunday there were different people working and they were excellent. Billy checked us out and not sure the name of the guy who checked truck in but he was awesome as well. Suggest the weekday people we encountered earlier might want to find a different job.

Amanda G.
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El cliente no dejó un comentario.

Bruce C.
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El cliente no dejó un comentario.

LOUIS C.
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El cliente no dejó un comentario.

Stacy W.
Clasificación:

Changing my return location during my move was not convenient. I had to change my drop off location and the people at Sweeton Creek were wonderfully helpful

Troy W.
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Extremely efficient and easy process.

Philip W.
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They were freaking amazing. Polite, professional, and efficient.

Joseph B.
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El cliente no dejó un comentario.

Darren T.
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El cliente no dejó un comentario.

Nathan W.
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I wasn't able to get ahold of anyone about extending our rental. Once I did, I was told I could only extend for 2 hours but was charged for another full day of renting. Won't be renting with them again.

Matthew K S.
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El cliente no dejó un comentario.

Ashley W.
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El cliente no dejó un comentario.

Jonathan B.
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El cliente no dejó un comentario.

Michael A.
Clasificación:

Pay attention and do your job. If you don't want it somebody else does

Deborah A.
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If I had known I would have still been charged for pads even though I didn't use them...I would have went ahead and used.

Maggie V.
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El cliente no dejó un comentario.

melissa C.
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broad street chattanooga location! they're always friendly, super attentive, helpful, and they have all the trucks and equipment needed and available to make your move an ease.

WILLIAM A.
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El cliente no dejó un comentario.

BRUCE R.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

Gayla W.
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El cliente no dejó un comentario.

RICHARD C.
Clasificación:

El cliente no dejó un comentario.

James Morgan A.
Clasificación:

make drop box more visible for after hour drops

Candace M.
Clasificación:

El cliente no dejó un comentario.

Eliana G.
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Everything was perfect!

James G.
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El cliente no dejó un comentario.

Robert R.
Clasificación:

not much every thing was goo

MARK M.
Clasificación:

Quick and easy return.

Mario C.
Clasificación:

El cliente no dejó un comentario.

jacqueline D.
Clasificación:

El cliente no dejó un comentario.

Britney H.
Clasificación:

Customer service needs to be better trained to find custom information. Had such a difficult time with this process because no one easily saw that my co tract had been paid. My boxes weren't release because I "hadn't paid," which was very inaccurate. Very frustrating!!

Britney H.
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El cliente no dejó un comentario.

Jane E.
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The staff was very pleasant, friendly and competent! I could not have had a better day cperience! Thank you

LARRY K.
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El cliente no dejó un comentario.

PHILIP E.
Clasificación:

El cliente no dejó un comentario.

John D.
Clasificación:

El cliente no dejó un comentario.

Michael K.
Clasificación:

I reserved online and did not add the extra insurance. When I got to the store they said I had requested the insurance and charged me for it ($14). Otherwise good experience.

William W.
Clasificación:

El cliente no dejó un comentario.

Michael A.
Clasificación:

El cliente no dejó un comentario.

James G.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

We were told that it was ok to leave empty boxes in the uhaul when we dropped it off but we were charged $150

CHRISTOPHER R.
Clasificación:

El cliente no dejó un comentario.

Harold M.
Clasificación:

Fast and good price the guys are there to see what the best fix for you need and very helpful thank you

Jeri C.
Clasificación:

El cliente no dejó un comentario.

Sharee R.
Clasificación:

Again easy in and out.

Kujorah B.
Clasificación:

How they talk to people

CHARLES T.
Clasificación:

El cliente no dejó un comentario.

Herbert A.
Clasificación:

No improvement needed! Friendly staff with great service. That is the reason I am a repeat customer. There is technical data entry on check-ins. Associates need to be familiar with the computer entry. That seems to be the most challenging for all of us. This location is not the nearest to me, but the selection of equipment is greater.

Matthew S.
Clasificación:

Service was great! We were in and out in less than 10 minutes. The gentlemen working were very friendly.

Michael G.
Clasificación:

One of the best experiences I ever had with Uhaul. Moving from Boston to TN. The car I was pulling battery died and Tim went above and beyond his duty to help me fix the issue. I had blown the fuses and he stayed one hour extra to assist me even thought he did not had to do it. One of the best customer 👌 service I ever had in my life. Gabe and Michelle were also very awesome and helpful. Thank you sooooo much for the southern hospitality and help. I will forever be a customer to this uhaul location and tell every one of my amazing experience here. Michael

Jenks P.
Clasificación:

The guy who checked me in was awesome!

LORETTA B.
Clasificación:

El cliente no dejó un comentario.

Glenn H.
Clasificación:

El cliente no dejó un comentario.

Sara B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KATHERINE M. | Overall Experience |
Clasificación:

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

Sheila R. | Overall Experience |
Clasificación:

Everybody was so friendly and helpful.

Tom R. | Overall Experience |
Clasificación:

They were very helpful and communitive re: the delivery of my U-box

dona h. | Overall Experience |
Clasificación:

Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

ERNISTINE M. | Overall Experience |
Clasificación:

Great experience

Suzanne D. | Overall Experience |
Clasificación:

I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

PAMELA W. | Overall Experience |
Clasificación:

My Uhaul moving experience was a 97% nightmare.

andrew b. | Reservation |
Clasificación:

The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

Noah C. | Overall Experience |
Clasificación:

This place is fantastic!!! Thank you so much for all of your help!!

Ian F. | Reservation |
Clasificación:

I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

maria t. | Overall Experience |
Clasificación:

I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!

patricia m. | Overall Experience |
Clasificación:

Professional and friendly.

No se han enviado comentarios para esta ubicación.

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