Make sure that the trucks are properly serviced because the alignment was messed on my truck rental and they over charged me still. I am highly upset and I didn't have the truck but a couple of hours.Ronald P.
Customer Reviews for U-Haul Moving & Storage of Broad St
Chattanooga, TN 37408
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
There was minimal info about storage options on the website for this specific location except its was on the second level based off that size. Most uhaul storage facilities are nice, climate controlled and secure. Plus they normally have an "upstairs" or multiple levels and to get upstairs there is atleast an elevator. There was NO elevator, only steps and this was not mentioned until after we got there. So as we are moving to this new city we have countless heavy items that we had to haul UP A FLIGHT OF STEPS when we thought we could just roll these things right up to a unit and unload quickly and efficiently. They knew we had an entire truck full of very large house items and didn't question the full uhaul to bring up a flight of old metal stairs. It would be one of the hardest things to haul up steps for two people. So being it was almost time for them to close up for the night, and we had no where else to go with this full truck we had to settle for this and if we had known ahead of time that this was how the facility was we would taken our business elsewhere. Upstairs was no better than a old warehouse, hot and definitely not climate controlled. One of the last times we were in there getting all this stuff out and DOWN A FLIGHT OF STEPS we had to sign out of the facility with the code. Said it was signed out but it never locked the door to the inside storage facilities so we thought the code didn't work since the door was still unlocked, so we opened the door as it was fully unlocked and the alarm went off. Of course they had all gone home for the night and we will get penalized if we do not sign out properly so as the alarm is going off both inside the facility and in the units no police ever came and we did not know what to do. The emergency after hours phone call person did not answer his phone and still did not call me back to this day (about 2 weeks ago) so we ended up calling 911 ourselves to let them know that we are tenants at the storage unit and their doors are not locking properly and that they need to be aware of this as this is not a great part of town. It's good to know that the storage facility is probably improperly unlocked all day long and night and our valuables are all in one storage unit in this building. The employees are mostly helpful but not the most pleasant people. We will not be coming back here and we will be finding a newer nicer more secure storage unit for our things next time … And we have used family owned storage units in the past that have been nicer than this. I'm glad we didn't have to pay a dime for this place.Abigail H. | Overall Experience
El cliente no dejó un comentario.ALYSON G.
El cliente no dejó un comentario.Robert V.
El cliente no dejó un comentario.ASHBY G.
El cliente no dejó un comentario.Karen S.
Nothing as far as I'm concerned. Great experience.Michael M.
El cliente no dejó un comentario.Jonathan B.
El cliente no dejó un comentario.Laura T.
El cliente no dejó un comentario.Marilyn W.
El cliente no dejó un comentario.WILLIAM V.
El cliente no dejó un comentario.WILLIAM V.
The service was greatrobert A.
David was terrific but when you make a reservation you expect the damn thing to be there Pathic service as a company but not this location. Get it together or stop on line reservationsDwight M.
El cliente no dejó un comentario.Susan P.
All good. David runs a good store. I try to always rent @ this locationGarry M.
El cliente no dejó un comentario.Phillp L.
Drop off was a snap,all employees I dealt with from beginning to end were courteous and very helpful. I will certainly use this location in the future if I need to move again.Padraic M.
El cliente no dejó un comentario.Steve P.
Great customer service, Broad Street Personnel were on top of it and so easy to work with!Michael S.
I'm a senior over 65 female, what I ordered was very important to me. I ordered a 10' truck and was given a 15' truck which cost me more $$ to gas up for a long 576 mile drive.(If it had been across town or short distance would not have mattered, but in my case it was a long drive so it did matter.) Was also told you're lucky we didn't give you a 26' truck. No help offered to adjust side mirrors. Need a special allen wrench to adjust and had to drive long distance with right side mirror not positioned correctly. Customer service lacking. Truck itself operated well, steering & braking was good. And that is important.PATRICIA B.
Easy and quick drop off location, very well marked, and super convenient location.JOHN S.
El cliente no dejó un comentario.Geoffrey C.
All good until Truck return same day after hours instead of next day-Holiday weekend-not customer friendly-cost center kept transferring me.GIRTHER G.
El cliente no dejó un comentario.Nicholaus P.
El cliente no dejó un comentario.Jason F.
We arrived late in evening, but person who was there got us checked out expeditiously! Many thanks to him.Charles R.
The guy who installed my vehicle transport trailer didn't install properly and it popped off while loading vehicle damaging my bumperMelvin S.
Very friendly staff, accommodated the rental even with a late arrival.Shaun H.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.Jennifer F.
El cliente no dejó un comentario.Lamark R.
El cliente no dejó un comentario.BRETT H.
Thank you for your cooperation and overall kindness.Ernest B.
El cliente no dejó un comentario.Joseph B.
Crs was very helpful. He gave us fast and courteous service.ANNA M.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Mitchell D.
El cliente no dejó un comentario.Brian J.
El cliente no dejó un comentario.CYNTHIA L.
This comment applies to the Hixson Ashland Terrace location: I made a reservation one month in advance, yet when I went to pick the truck up at the Ashland Terrace location, I was told that both trucks were stolen and they did not have anymore. I was not notified of this issue. I was then sent to the Broad Street location, and they were very helpful. I give zero stars to the Hixson location. They really need some help with their organization and customer service.Claude D.
There needs to be a way a representative can be contacted if a customer has an emergency change.Trina C.
El cliente no dejó un comentario.James B.
This was an excellent move, the Chattanooga store was fantastic. They had everything ready and even pulled the truck out for me!!! Great job guys!!!Donald B.
Excellent customer service nothing to improve.Sybil M.
El cliente no dejó un comentario.Juquan S.
When I was returning my equipment, they were using the return lane to load up someone else's equipment. So when I came around to the back alley I was motion to park back into the lot that they were blocking, but to get there I had to go back onto the main road and turn back into the non-equipment return lane. This would not have been an issue at all, however the Man directing me got very frustrated with his directions, and when I went to apologize to him he had walked away and I couldn't say anything, he could've at least said something to me or apologized. Overall oOK experience.Michael B.
Please read other reviews I sent all excellent. GraciasMichael P.
Excellent people each and everyone of them. They are all a great asset to you're company and all deserve a good pay raise and bonus . Excellent service and we will refer and recommend them . GraciasMichael P.
Folks were very helpful in getting my truck and appointment scheduled. Truck had. Lot of miles ; but, was up to the move.Andre C.
Jack was awesome for explaining the rate and provided excellent service. He was helluva great guy and deserves a raise.KEVIN S.
El cliente no dejó un comentario.HECTOR L.
El cliente no dejó un comentario.Dale R.
El cliente no dejó un comentario.Jesse D.
El cliente no dejó un comentario.Jordan M.
El cliente no dejó un comentario.STACY K.
El cliente no dejó un comentario.Barbara H.
It's my only go-to u-haul location.Benjamin P.
Air conditioning quit working while I was using itWilliam H.
This U-Haul location was good, but the physical location was so busy it was hard to get to.AUSTIN T.
El cliente no dejó un comentario.Charles T.
El cliente no dejó un comentario.MARIA L.
It took a very long time to pick up and drop off the vehicle even though we had chosen to do it with our mobile device.Thomas Z.
El cliente no dejó un comentario.STEPHANIE J.
El cliente no dejó un comentario.MICHAEL G.
Nothing! Customer service was excellent!Jason F.
The manager was horrible 7 people in line and he was out side directing employees thst knew how to do the job better than he. There were two employees that Were fantastic. I didn't catch they'd names but they had a fantastic attitude despite the manager's Napoleons complex. I was embarrassed for himKimberly C.
El cliente no dejó un comentario.John S.
You got my rental mixed up with someone else. The online chat never worked properly. Was on hold for 25 minutes via the 800 number.JASON W.
I have been using them since the 80's.Normally great experience. . Lady at location was rude. Uhaul upsold priority. Not locations fault. Only 2 people workings and over scheduled. When the provider sets their time in computer for late afternoon pick up(6:00+),Uhaul should notify the customer,not upsell priority. I personally drove there(1+hr round trip) to pick up my employee only to get the call as I was getting off the interstate to be told that I didn't need to come. Frustrating to say the least.I expected job to be started at 12:00 not after 2pm as I was told when my employee arrived. He started the job around 1 is and took 30 to 45 minutes to complete. He was good and prompt once it began. Other than the lady being rude,I would give the location an excellent review as always. Uhaul corporate needs to be better when scheduling installations. I would not be upset if it was a personal vehicle,but when I have an employee on overtime ($27per hr) sitting and waiting longer than we expected from the sales call,then that's an issue. Uhaul made this a less than enjoyable experience, not the location. The lady had every reason to be upset, just not with the customer...Rocky F.
El cliente no dejó un comentario.Charles W.
My new experience checking the truck out at 9:30am was quick and easy. Checking the truck back in at 3pm was a different story. The employee at the equipment return was arguing with someone on his cell phone and there were four people in line in the office. I had to use the online check in which is not that easy. I hope they get my charges correct.Douglas M.
El cliente no dejó un comentario.Tristin S.
The young gentleman who helped me was very professional and courteous. The location was very busy and he made it a point to move quickly so that we could get in and out.Jamey B.
El cliente no dejó un comentario.Khaled A.
The truck we rented was so so maintained they had a shake the battery power was low and just the overall experience was horrible customer service hung up on us three times besides the initial wait time when they answered we were put on hold again for another 10 to 15 minutes I know over 20 and it's just not right and then after hanging up on us and showing poor customer care they refuse to compensation anywaySean W.
Definitely I recommendJayantibhai P.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Jennifer M.
El cliente no dejó un comentario.Lawson R.
Honestly the lady that was at the front desk when I did my pick up was very rude I had to pry her for information and she acted like I was in an inconvenience for her short haired lady with glassesMark M.
Great Customer Service!Tamara H.
I never got a confirmation call even after calling to confirm 3 times. Spent over 40 min on the phone each time. Ended up having to rent a truck from a different location hours before my move. The. Could not get it for the time I needed it. It was also miles in the opposite direction I was going. Cost me more because of this. It also took almost an hour to get the truck. Customer service on the phone was not helpful at all. Even was disconnected ones after being on hold 30 min. Said she would transfer my call and never called me back after dropping the call. SO disappointed ðŸ˜ž next time I will go elsewhere.Michelle C.
The guys there were very helpful, informative and kind. Easy to communicate withCharles M.
El cliente no dejó un comentario.Dale R.
Fast and easy reservation online. Pickup and drop off fast and efficient. Thank you Uhaul.Paul L.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Josh E.
I received excellent service everyone was very helpful and kindTabatha V.
It was open on a Sunday, we followed the arrows and knew exactly where to park. The attendant showed up quickly and checked us in. Great service!Gary C.
Clean, well running equipment. Great service.Russell W.
Easy rental and professional service.Margaret B.
El cliente no dejó un comentario.John G.
Return process was easy and we were on our way within a few minutes. GraciasTammie H.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.samuel P.
Staff super friendly and helpful. Thank you.Trent M.
El cliente no dejó un comentario.Rita I. | Overall Experience
Owner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.Sarah L. | First Impressions
System was down and took a very long time for me to be assigned a storage unitLori H. | First Impressions
El cliente no dejó un comentario.katherine m. | First Impressions
This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.Tanner D. | Overall Experience
There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he'd-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!Ashley C. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!