Comentarios de los clientes para U-Haul Moving & Storage of Broad St

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Broad St

Clasificación general:

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Paul L.
Clasificación:

Great experience.

Robert H.
Clasificación:

Excellent service picking up and returning.

Tom L.
Clasificación:

El cliente no dejó un comentario.

Andys G.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

Truck was in excellent shape and drove great Smooth Thank you for using Ford V-10

NILESH C.
Clasificación:

El cliente no dejó un comentario.

Scottavia B.
Clasificación:

El cliente no dejó un comentario.

Kelly M.
Clasificación:

El cliente no dejó un comentario.

Dennis T.
Clasificación:

Very quick and fast service

Kathy R.
Clasificación:

El cliente no dejó un comentario.

Tammy V.
Clasificación:

Tim westmoreland was so helpful he made our rental quick and easy. Thanks for all your help.

ALVIN T.
Clasificación:

Great staff, great service!

DEBBIE P.
Clasificación:

El cliente no dejó un comentario.

Tamara T.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

BENJAMIN C.
Clasificación:

The Staff at Broad street are the Best staff, They helped me disconnect the trailer, and were very prompt making sure I was attended too. Everyone there was polite and helped me when I called In because I was having issues finding the location due to road construction, I spoke to Mr David Himself and seen him when I fot there. IT WASNT JUST A CALL CENTER!!!!!! Mr. David and his staff, Thank you.

DEBORAH J.
Clasificación:

El cliente no dejó un comentario.

Bruce F.
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Great customer service and people are very professional. I'll rent from this location ALWAYS.

Delnora W.
Clasificación:

I drove the truck directly from my home to the location I stated and I was still charged an over-mileage fee! I did not go out of my way or make extra stops.

Richard D.
Clasificación:

El cliente no dejó un comentario.

William N.
Clasificación:

Someone needs to check this returned truck out ......it was difficult to drive and seemed to have too much play in the steering. Did not seem up to the past standard of truck we have rented from U haul in drivability

Shannon B.
Clasificación:

El cliente no dejó un comentario.

Dawn D.
Clasificación:

El cliente no dejó un comentario.

Kimberly D G.
Clasificación:

El cliente no dejó un comentario.

Joe C.
Clasificación:

I can't think of anything, everything went very smooth for me.

Michael W.
Clasificación:

It's not very clear where trucks need to be returned.

Beverly L.
Clasificación:

El cliente no dejó un comentario.

DAVID W.
Clasificación:

El cliente no dejó un comentario.

Alex P.
Clasificación:

El cliente no dejó un comentario.

Thomas C.
Clasificación:

El cliente no dejó un comentario.

PRESTON M.
Clasificación:

Upon calling that morning, the agent, Timothy, could not have been more pleasant to speak with. He was very helpful with my question on finding a wiring harness, and then insured its availability before completing the call. When we arrived at the store to complete the transaction, again, he could not have been more accommodating and helpful. Plz do everything possible to lift up Timothy in your organization.

MARY R.
Clasificación:

El cliente no dejó un comentario.

Richard F.
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Truck was muddy and vibrated a lot at highway speed.

Ervin R.
Clasificación:

El cliente no dejó un comentario.

STEWART W.
Clasificación:

El cliente no dejó un comentario.

Ira T.
Clasificación:

Very nice staff. Personable and efficient.

JOHN B.
Clasificación:

This was a much better experience than I have had at other locations. Most other locations do not stay open as late as this location does and that helped me out quite a bit. When I need a truck in the future, I will use this location to do business.

Melissa S.
Clasificación:

El cliente no dejó un comentario.

DILLON C.
Clasificación:

El cliente no dejó un comentario.

BILLY A.
Clasificación:

El cliente no dejó un comentario.

Levi G.
Clasificación:

You all double charged my account multiple times. I even had to call corporate to get it fixed. They said it would be taken care of. It did not get fixed and then they double charged me for my rental along with supplies.

Richard F.
Clasificación:

El cliente no dejó un comentario.

Joshua S.
Clasificación:

I was given the wrong trailer by staff. When I arrived in New Orleans, it was both time consuming and frustrating to get the contracts swapped.

Stephen M.
Clasificación:

Have heavier dollies in your trucks. Also we would like to call the UHAUL we are dealing with, not going thru a grand central station UHaul Center

Robert D.
Clasificación:

El cliente no dejó un comentario.

Coyettee G.
Clasificación:

The 15ft truck I got has play in the steering the attic leaked on the passenger side and the windshield wipers need replacing

ROBERT R.
Clasificación:

El cliente no dejó un comentario.

Randolph Barrett C.
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The truck's check engine light was on when I picked it up. When I turned the lights on, the radio and gas mileage indicator turned off.

Jason B.
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El cliente no dejó un comentario.

THOMAS W.
Clasificación:

El cliente no dejó un comentario.

Bernice S.
Clasificación:

El cliente no dejó un comentario.

Glenda C.
Clasificación:

El cliente no dejó un comentario.

Jessica ` T.
Clasificación:

We loved the idea of the contactless pick up in light of the pandemic. Unfortunately, once we arrived we were greeted by a man who told us that due to the election we had to go inside. It took us 40 min to pick up the truck with my time wasted and my health concerns pushed aside. The men inside continued to blame the election saying riots were the cause, when there are no riots in our city, confirmed by our police station. They were kind enough but over all the experience was infuriating and stress enducing.

Christopher F.
Clasificación:

El cliente no dejó un comentario.

Amos M.
Clasificación:

El cliente no dejó un comentario.

Richard D.
Clasificación:

El cliente no dejó un comentario.

Richard D.
Clasificación:

El cliente no dejó un comentario.

Bonnie A.
Clasificación:

El cliente no dejó un comentario.

Elbert R.
Clasificación:

A Great Place!

Samuel M.
Clasificación:

the location is good. the truck was in terrible shape. hard to keep it on the road

Hollie B.
Clasificación:

I love the staff at this location. They are all very nice. In fact, I don't think the guy that checked me in is the normal check in guy-I think he saw me waiting and jumped in to help. The guy that did the return was also supernice, and there is a lady with short hair that is always great.

William H.
Clasificación:

El cliente no dejó un comentario.

Edwin H.
Clasificación:

El cliente no dejó un comentario.

Tanner D. | Overall Experience |
Clasificación:

This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Beatrice C.
Clasificación:

El cliente no dejó un comentario.

Jonathan B.
Clasificación:

I have personally had Covid and was lucky to survive after spending 4 days in the hospital. It is sad to see a business with signs requiring masks with no employees actually wearing a mask.

Eric P.
Clasificación:

El cliente no dejó un comentario.

tracy F.
Clasificación:

Great customer service

James C.
Clasificación:

El cliente no dejó un comentario.

Jaikanthan S.
Clasificación:

Keep up the excellent

Wynn R.
Clasificación:

Friendly customer service

Ashley C. | First Impressions |
Clasificación:

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Amy H.
Clasificación:

Nothing Very kind efficient and caring staff. Nice in these stressful times

Leon J.
Clasificación:

El cliente no dejó un comentario.

Alexa D.
Clasificación:

El cliente no dejó un comentario.

Christina L.
Clasificación:

El cliente no dejó un comentario.

Dianne W.
Clasificación:

Smooth experience the two people that assisted us was great!!!

Destiny M.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

Stop price gouging people leaving Illinois.

Katheryn B.
Clasificación:

The call center takes way to long to talk with a customer service. But the service at the location was great!

Kenneth C.
Clasificación:

Nothing they are very fast at getting you in and on your way thanks for the hospitality

Michael B.
Clasificación:

The U-Haul site was super slow so the time to pick up the rental was really slow. And the app didn't work either. The people at the store were great and they were apologetic but there wasn't anything they could do as the system was bogged down

Delin B.
Clasificación:

El cliente no dejó un comentario.

Jonathan I.
Clasificación:

Very professional and looked out for my needs.

SHARON B.
Clasificación:

Logging on was a small problem. But with the help of the 800 number I was able to leave truck

Iris T.
Clasificación:

El cliente no dejó un comentario.

Anna P.
Clasificación:

El cliente no dejó un comentario.

kenneth F.
Clasificación:

Downtown and very easy to get to. Also there was a gas station near by to top off the truck's gas tank without problems. Note about truck availability: there were a large number of big trucks sitting in this lot. I did not count them, but the lot was full. This is a loss of income to you. Paying drivers to send the trucks West would actually make you money. You need to figure this out.

Wanda C.
Clasificación:

El cliente no dejó un comentario.

Joey V.
Clasificación:

Check out person was very nice bug very slow. He was not trained at front of house stuff and was filling in because there were no front of house people there. Took me over 30 minutes to pick up the truck and there were only 2 customers in line

Leon J.
Clasificación:

El cliente no dejó un comentario.

Craig B.
Clasificación:

The vehicle was not clean. In fact, there were ashes in the ash tray, and given the Covid environment i would recommend more time spent on cleaning units out.

John C.
Clasificación:

El cliente no dejó un comentario.

James C.
Clasificación:

El cliente no dejó un comentario.

Joshua A.
Clasificación:

El cliente no dejó un comentario.

Robert F.
Clasificación:

The gentleman handling this transaction was excellent—super friendly and knowledgeable.

Linda C.
Clasificación:

We stopped in this location probably a week before we actually rented and the staff was horrible and not very helpful. When we returned the truck to this location on Sunday there were different people working and they were excellent. Billy checked us out and not sure the name of the guy who checked truck in but he was awesome as well. Suggest the weekday people we encountered earlier might want to find a different job.

Amanda G.
Clasificación:

El cliente no dejó un comentario.

Bruce C.
Clasificación:

El cliente no dejó un comentario.

LOUIS C.
Clasificación:

El cliente no dejó un comentario.

Stacy W.
Clasificación:

Changing my return location during my move was not convenient. I had to change my drop off location and the people at Sweeton Creek were wonderfully helpful

Troy W.
Clasificación:

Extremely efficient and easy process.

Sara B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KATHERINE M. | Overall Experience |
Clasificación:

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

Sheila R. | Overall Experience |
Clasificación:

Everybody was so friendly and helpful.

Tom R. | Overall Experience |
Clasificación:

They were very helpful and communitive re: the delivery of my U-box

dona h. | Overall Experience |
Clasificación:

Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

ERNISTINE M. | Overall Experience |
Clasificación:

Great experience

Suzanne D. | Overall Experience |
Clasificación:

I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

PAMELA W. | Overall Experience |
Clasificación:

My Uhaul moving experience was a 97% nightmare.

andrew b. | Reservation |
Clasificación:

The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

Noah C. | Overall Experience |
Clasificación:

This place is fantastic!!! Thank you so much for all of your help!!

Ian F. | Reservation |
Clasificación:

I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

maria t. | Overall Experience |
Clasificación:

I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!

patricia m. | Overall Experience |
Clasificación:

Professional and friendly.

No se han enviado comentarios para esta ubicación.

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