Customer Reviews for U-Haul Moving & Storage of Britannia

2,787 comentarios

2720 Queensview Dr   Ottawa, ON K2B1A5

(613) 829-0446

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(613) 829-0446

2720 Queensview Dr
Ottawa, ON K2B1A5

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

Website said I completed express checkout, but asked for selfie and ID upload on site. It's faster to go inside to the desk.

Stuart G. 
Clasificación:
5.0

Hello, It's all good and simple... Don't change a thing. Staff is amazing, trucks are ready to go and clean and reservations are easy to make. Thank you very much! See you next time :)

Dalia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda Z. 
Clasificación:
3.0

I was going to be a bit late to pick up the truck and spent almost 1/2 hour trying to get though to let them know.

Michael H. 
Clasificación:
1.0

I was very supris de pay 350$ for guel just to go yo thetford mines. The truck have a lot of problem and it is not safe to drive. En effet les freins ne fonctionnent pas et la consommation fu carburant est anormal. J'ai dépensé 350$ en carburant pour aller et retour. Malgré tous les problèmes de booking que j'ai eu et les différents appels effectués au département commercial, personne n'a pu prendre mon appel pour m'expliquer pourquoi une réservation de 3 semaines en avance soit annulé à moins de 24h sans raison. De plus , j'avais réservé pour un 15 pied on m'a envoyé un 10 pied. Quel mepris !!! À cause de cette situation, j'ai perdu environ 3000$ de mes effet personnels. La seule compensation que j'ai recu est un crédit de 50$. Je suis un client de Uhaul depuis plusieurs années. C'est la pire expérience de déménagement que j'ai eu. Je réclame le remboursement de tous mes effets personnels que j'ai perdu en lien avec ce déménagement. Une plainte est en cours puisque personne ne veut trouvé un moyen de négociation. j'ai appelé le service client 4 fois sans réponse. C'est vraiment surprenant pour une compagnie de cette taille. Merci.

Fabrice W. 
Clasificación:
4.0

This was my second time using this stoage facility and have nothing but good things to say about it. Would definitely recommend it to my friends and family

LEE ANN H.  |  First Impressions 
Clasificación:
5.0

There was some confusion about the express process. I believed I had filled out the necessary information online, but the front desk said I had not.

Stuart G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Saidou K. 
Clasificación:
4.0

Uhaul late night return is badly flawed, if you phone isn't up to snuff, you have to pay $20 to get it dine by staff. I call that bull durn... bad business and its bias for those who don't have a phone that's capable to complete the information.

Benoit M. 
Clasificación:
5.0

From the get go(booking) to the end(drop off) everything was great, pleasant and smooth

Kim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

geoff H. 
Clasificación:
3.0

Schedule pickup times to better accommodate client schedules. Ensure that pickup times do not overlap as to avoid waiting. Otherwise, extending the rental period in appropriate relation to the delay/wait time.

Brad M. 
Clasificación:
5.0

Good customer support.

Khandakar M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter T. 
Clasificación:
3.0

- Very old vehicles - Terrible technology; almost impossible to check out through the website - not possible to reach their call centre (+1h wait time)

Firat E. 
Clasificación:
5.0

Everything was perfect.

Serhyy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean Phillip B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alain B. 
Clasificación:
1.0

Not aware of too many charges Didn't send receipts until I call to get it after 2 days Not very helpful I want to talk to higher positions

Michael F. 
Clasificación:
3.0

First vehicle had broken front seat assigned to me. Had to arrange a 2nd vehicle. 2nd vehicle was provided with only a 1/4 tank of fuel. Then after truck was returned I was accused of not returning all rental equipment.

Sean K. 
Clasificación:
3.0

Issues with online return . Went through some of the steps 3 or 4 times to do the return. But successful finally.

Gavin S. 
Clasificación:
5.0

Staff were very friendly - thank you!

Brandi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaitlyn B. 
Clasificación:
5.0

I have never been in a situation where i have recommended a rental truck service to a friend. You have to understand that's just not something that happens regularly. I was lead to believe that the appliance dolly would have large wheels to help get up stairs, but while moving we found the wheels were rather small and it didn't help with stairs at all, and so it was just left unused.

Alexander S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

Thank you to Uhaul for professional handling and customer services.

Mike O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

George F. 
Clasificación:
5.0

Guys there are classy and well manured...aka keepers A one service Nice and comfortable ride Convenient Cost was perfect Thank guys, I have a small cabinet shop and need to rent a truck from time to time to deliver custom cabinets. Is there a better rate for corporate? Cheers, Gaetan Delorme www.fromthecherrytree.ca www.delormehumidors.com

gaetan D. 
Clasificación:
5.0

Aiden helped me with the booking, pickup and return of the uhaul truck. He was extremely friendly, knowledgeable and helpful. He made the entire experience a breeze and way more enjoyable than any other uhaul experience I've had and I've moved quite a few times in my life. I wished ever sales associate at every store I went to was as great and caring as he was. Well done!

craig G. 
Clasificación:
5.0

Everything was perfect. Thank you!

DANIEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMENAN-FRANCE-CE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mostafa P. 
Clasificación:
1.0

El cliente no dejó un comentario.

SravanKumar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole D. 
Clasificación:
4.0

I reserved a mattress cover and a dolly but the items were not there when I arrived. I'm not sure if I was charged for those items.

Michelle D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Graham M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

jagwinder S. 
Clasificación:
4.0

Person at desk was efficient, courteous and prompt. You provide great solutions for people who need your type of service. Keep hiring good people.

Don L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel D. 
Clasificación:
5.0

Only minor thing it's hard to tell how much gas to put in to get to the correct fill up amount. Not major and I don't have a suggestion on how to make it easier. Next time I will take a close up picture of the gas gage just to make sure I fill it up enough.

Anna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica P. 
Clasificación:
4.0

The only complaint I have it when I returned the truck after hours the website wouldint take the information required to return the truck so I was charged the additional 20$ fee. But the location itself is great I've used it 2 times now

Shayne L. 
Clasificación:
5.0

Melanie ensured that our moving/storage experience was as smooth as possible. ¡Gracias!

Katherine B.  |  Overall Experience 
Clasificación:
4.0

Could you please send me the final receipt of my truck rental? I need to follow up with my expense. Gracias.

WEIKUN H. 
Clasificación:
5.0

Fantastic customer service. Everything went super smooth.

Anna M. 
Clasificación:
5.0

This was my first truck rental, so I asked many questions from Melanie, and she patiently answered all of them. The 10ft truck I got was a little old, but driving it was easy. It was a pleasant experience renting a truck from this place.

Nuwan Dewapriya M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rohan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI D. 
Clasificación:
3.0

I dropped off the vehicle after hours so no one was there when I dropped it off.

Kendall M. 
Clasificación:
5.0

Very simple and easy process! Friendly and helpful staff.

Jason W. 
Clasificación:
5.0

Customer service was great. Mobile check in and return was very smooth. We also called customer service about a potential late return because the power went out and we couldn't use the elevator in our building. The agent was great and provided a great solution for us without any headaches.

Joseph P. 
Clasificación:
5.0

Air freshener may help to kill the unpleasant smell of previous truck user in the cabin 😷

Sirous G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerzy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tayler M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BettyAnn L. 
Clasificación:
5.0

the vehicle needed a wheel alignment as it pulls to the right and it needed an oil change

RHEAL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Murali R. 
Clasificación:
5.0

Could not get the app to work and had to go inside, but otherwise worked out great!

Sally L. 
Clasificación:
5.0

very friendly and efficient

Micheline G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
3.0

Nada

Andre B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bassam M. 
Clasificación:
5.0

You are making a difference.

Richard G. 
Clasificación:
2.0

Too few people to manage pickup demand and online self checking not capable of completing process using Android phone.

Randy L. 
Clasificación:
5.0

Super quick service! In and out in just a few minutes.

NANCY T. 
Clasificación:
3.0

Don't laugh in the customer's face when they walk in the door.

STEPHANIEK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen M. 
Clasificación:
5.0

Your employee Adrian was excellent.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick W. 
Clasificación:
4.0

The van was quite dusty inside. The "oil change needed" message came on all the time. The sign in procedure was not well stated upfront. One had to give two phone numbers of persons to verify me. Since I was out of province any person I would give as a reference would likely thing the call was a scam from the "call display". Since the U-Haul # was from Ontario. Fortunately I was able to round up the two numbers. A person should be made aware of this requirement. Otherwise the signin and dropoff went well and the van ran well. Dave

David C. 
Clasificación:
1.0

My entire experience with U Haul was absolutely horrible. I cannot overstate this, this was bar none the worst experience and customer service I've had with any company in my life. It is absolutely evident you guys have a monopoly going on and no competition to keep you in check because you're dropping the ball the entire way. I reserved a 15ft truck 2 months prior to my move date. 3 days prior to the day I was called by a rep to confirm my reservation. No issues there. The morning of a rep called me and said no more trucks were available in the Ottawa/Gatineau region, and I would have to drive 100 km to pickup one in St-André Avellin. No credits were offered. When I went to pickup the truck at 8 PM that evening after driving more than an hour, the truck truck share self pickup was not working. I called customer service which told me I needed to wait an HOUR on the phone to get service. I spoke to another rep which was unwilling to help, and when I asked to speak to someone who was qualified or a manager the rep simply dropped the line. After more than 2.5h on the phone I was told the pickup location had not setup the truck for self pickup. I was offered another truck which was another 1.5h away. It was 00:30 by the time I was able to pickup my truck. That truck was a 10 ft, instead of 15 ft, which forced me to leave some belongings behind. Additionally the furniture dolly and pads I requested weren't in the truck, and I had to wait another 1.5h at another uhaul location that was a complete mess. On returning the truck the dolly and pads weren't even in the system. I will definitely told everyone around me how horrible of an experience it was dealing with you, how little you care for your customers and I will do everything I can to avoid dealing with your company again.

Raphael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marg C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

lory F. 
Clasificación:
4.0

Clean the inside of the vehicle. The seats were thickly covered with animal hairs and there were chocolate bar stains and residue on the driver's seat. The people at the desk were helpful and professional but the lack of any effort to clean the interior of the cargo van was quite off putting.

Christopher P. 
Clasificación:
5.0

There were issues with the after hours return app in that it wouldn't load/prompt properly otherwise this was an extremely pleasant experience. In addition, the sales manager on duty when I picked up the vehicle was courteous and took the time to answer my questions.

Peter H. 
Clasificación:
3.0

El cliente no dejó un comentario.

gayle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
1.0

Our whole experience was frustrating, overwhelming and horrible from the beginning! We were not able to confirm that the truck would be available when we needed it. I phoned numerous times to find out where and when we would be picking the truck up and was told different information each time and also different prices! Dropping off the truck took over an hour. The drop off location had one employee working so we waited in line for about 30 minutes and then he said he was closing so we would have to complete the drop off online. Nobody explained that I had to call U-Haul to tell them where we would be dropping off so I was not able to complete it online. I had to call U-Haul and do it over the phone. This took about a half an hour because I had to take pictures and email them to the person at U-Haul. There has not been a receipt sent yet with the final amounts being charged to my credit card.

Gordon A. 
Clasificación:
5.0

thanks

Richard C. 
Clasificación:
4.0

The two gentlemen working at this location on Sunday May 1st were so helpful and polite! I appreciate the great service, thank you guys.

Kathryn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sihyeon Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan V. 
Clasificación:
4.0

The location that I ended up was good; the only complaint is that they did not have a dolly available to rent. HOWEVER, my experience with UHaul's booking was absolutely awful. I was booked to pickup in downtown Ottawa, but I guess 2 days before I received an email saying that the pickup location had changed. it was Good Friday, so I hadn't checked my email (also, I probably would have just assumed it was a confirmation email). The pickup location was AN HOUR AND 10 MIN from my house. I was in a terrible situation because I had movers coming in an hour. I had to call several different numbers before I was able to find a truck nearby. I was told everything fell apart when the previous renter dropped the truck off at the wrong location. The system for this is terrible and created a huge amount of stress for me and my family.

Claire P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rafael B. 
Clasificación:
5.0

Always a great service

Stephane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique C. 
Clasificación:
5.0

Twice now we have rented on short notice and we weren't disappointed. Melanie came through for us again! Thank you Melanie!

Robbi-Lynn F. 
Clasificación:
5.0

The van could have been cleaner on the inside. It appeared it had been sprayed with something inside on top of the dust and dirt. It had not been wiped down or cleaned in the cab. The staff at this location were excellent. I would use this Uhaul location again and I will definitely recommend them.

Barbara M. 
Clasificación:
5.0

The staff here are fantastic, friendly and helpful.

Ken J. 
Clasificación:
5.0

I was completely satisfied with the service received. Everyone very pleasant and accommodating. Will definitely use this location again if the need arises. Thanks so much

Shirley M. 
Clasificación:
2.0

I did not like the facility however... I thought the staff were excellent. I was first served by a young girl, I think her name was Jessica. She was very patient and provided a good explanation of costs and such. Likewise when I left the staff member was polite and efficient. I did not like the overall cost of the unit or the rabbit Warren construction of the building. So bad building excellent staff!

David K.  |  Overall Experience 
Clasificación:
3.0

Lighting wasn’t great. Expensive unit.

david h.  |  Overall Experience 
Clasificación:
5.0

Great experience at Brittania Uhaul ans storage!

paul m.  |  Overall Experience 
Clasificación:
5.0

Thank you so much to Melanie and all the staff at U Haul Queensview. They always went above and beyond for me. When I was struggling to keep up with my unit the Queensview team would also find a formidable solution that worked best for both parties. I would highly recommend them for anyone looking to rent a storage locker.

Christopher S.  |  Overall Experience 
Clasificación:
5.0

The young man that works at this location is fantastic and goes above and beyond to help with anything needed. Also He is great with customer relations overall it was a fantastic experience I felt like my stuff was safe and secure at all times and there was help needed when needed

don carlo m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kirsten q.  |  Overall Experience 
Clasificación:
5.0

Melanie was excellent in answering all of my questions. She went over and above to make sure that we made the right choice for locker space. The facility was great, but the staff was even better. Thank You Melanie and staff

Monica P.  |  Overall Experience 
Clasificación:
5.0

Very pleasant employee at the front desk.

Jean C.  |  Overall Experience 
Clasificación:
1.0

I have been at this facility for over 15 years. Went to office and indicated I was moving out. Gm was sitting right there, did not even say a word. I have moved to another storage facility where customer service seems to be more of a priority. cleaner, well light, well maintained, insurance included in rental. After being at this facility for so long, pretty disappointing.

ANDY N.  |  Overall Experience 
Clasificación:
5.0

Well kept secure clean and well priced. It was a very good option for us.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susmit V.  |  Overall Experience 
Clasificación:
4.0

I only answer No to number 3 since I was pre-moving some items before the big move next Saturday. I couldn't figure out which side entrance to use and finally got it. Perhaps signage over the top of the alcove with the door and keypad that is used to enter as an individual as opposed to loading dock? Otherwise, positive experience. Many thanks,

Anne S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tara n.  |  Overall Experience 
Clasificación:
1.0

I feel bad for the staff. The office manager is a power trip nightmare! Zero customer service skills. I will also be posting review online. Asked for dim number and she refused stating "I'm the boss here "

Christa L.  |  First Impressions 
Clasificación:
5.0

Lighting above the unit would be a nice feature and rates are a bit pricey but otherwise I am very happy.

Leah F.  |  Overall Experience 
Clasificación:
5.0

Staff were amazing! Extremely helpful at all times.

James D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda Y.  |  Overall Experience 
Clasificación:
3.0

good but a little pricey though

Dennis W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaur N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

terry b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BEATRICE T.  |  Overall Experience 
Clasificación:
5.0

A special thank you to the lady in Brockville that helped me without asking. She was amazing. Thank you UHAUL for making my experience a pleasure. Everything went smoothly. I'll definitely be using you again and will always recommend you. Keep up the great service. Until the next time!

Rashika D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio G.  |  Overall Experience 
Clasificación:
5.0

I’m gonna miss the scary 😟 hallways ,the dangerous ducking zone , useful free stuff at the dump room and not the last the 💯 % up to the job manager !!!

Sirous G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyleigh B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ketan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

karen S.  |  Overall Experience 
Clasificación:
5.0

Friendly stuff. Thanks

Hang Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ahmed B.  |  Overall Experience 
Clasificación:
4.0

I think the fact the storage rooms are not pro rated .I paid for a full month but moved out on the 7th of this month .they then do a storage room check and give you your final bill. then if they rent it out again to someone else they make money of 2 seperate individuals for that month .that i find is not right at all .

mark a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEAL P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Ernest M.  |  First Impressions 
Clasificación:
1.0

Poor service - website provides inaccurate info

Ernest M.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and facility, although I still found pricing to be high.

Michael P.  |  Overall Experience 
Clasificación:
5.0

Everything was perfect. Process is simple to use, great security, organized, friendly, clean. Would highly recommended this storage facility.

Theresa G.  |  Overall Experience 
Clasificación:
3.0

- impossible to get a hold of anyone via phone, but otherwise smooth process of moving in and moving out

ottawa t.  |  Overall Experience 
Clasificación:
5.0

I used Uhaul storage for years. In the last couple of years I did notice a change in the standards of cleanliness, but it wasn't poor, just not as well kept as it had been initially, maybe the pandemic had an inpact? I always felt that it was safe, secure, well lit, and would use it again or recommend it, given the chance. The staff were always uber helpful!

TRINA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Koffi A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD H H.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful and professional. Should I require storage in the future I will use U-Hall and this location. Thank you, Richard

richard t.  |  Overall Experience 
Clasificación:
5.0

Melanie and her staff are a great help. Any questions asked was answered right away. They are truly an asset to your company.

Steven R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sasa P.  |  Overall Experience 
Clasificación:
3.0

I was entitled to a free storage. After getting a reservation approved with uhaul team, the facility manager of the said uhaul location ( 2720 queensview dr) refused to give me the unit.

kingsly c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CBM Elevators L.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff

JOHN WILLIAM B.  |  Overall Experience 
Clasificación:
5.0

Beat experience

robert c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ASRDEW K.  |  Overall Experience 
Clasificación:
4.0

I am very pleased with the services provided thus far . The ladies at the check in were very helpful and professioal.

mark a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex B.  |  Overall Experience 
Clasificación:
1.0

I had a reservation and I call to make sure that everything was ok with it when I arrive on place no place for me so my stuff is still in the truck and I have no place to put them

Dany B.  |  First Impressions 
Clasificación:
4.0

This was used a mid way point to store belongings from my late father for a sibling who could not get across the border due to COVID. It was my first experience using uhaul for storage and was delighted with the ease of loading and unloading. A great experience for sure!

Sandy A S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YARED A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gilles d.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal B.  |  Overall Experience 
Clasificación:
5.0

The. Customer Service was super, very helpful!!

Andrea A.  |  First Impressions 
Clasificación:
4.0

Melanie and Marjorie were great.

Ketan S.  |  First Impressions 
Clasificación:
5.0

Melanie Hache (as well as the other employees I dealt with) was fabulous the entire year my items were at Britannia storage!!! I am extremely pleased with the service she offered me. From the very first day she helped me with the truck rental and then assisted me with finding a suitable storage locker that would hold my belongings. A month later when I need another unit, she was there to help again! Finally, over the course of the year she was accommodating and friendly in-person, over the phone as well as via email. We moved out of storage over the long-weekend in April and were please with the convenient hours and access into our units. I absolutely recommend this location for a great experience and service.

Cherokee W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD H H.  |  First Impressions 
Clasificación:
5.0

The staff were polite, pleasant and helpful.

Christina S.  |  Overall Experience 
Clasificación:
5.0

A great service overall

G. David B.  |  Overall Experience 
Clasificación:
4.0

The only thing is when I purchased the lock, I wish they [ staff ] told me about the word lock instead of the key lock.

Jocelyne A.  |  Overall Experience 
Clasificación:
5.0

Marjory and Michael were extremely helpful. I was not well organized for selecting the size unit and the pickup truck size and length of truck rental needed. They helped a lot with the choices. Everything was just of perfect size and the move went super smooth. Gracias

annie D.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful

Aia H.  |  Overall Experience 
Clasificación:
5.0

When I contacted the Queensview - Pinecrest U-HAUL location I was very new to having a need for a large storage locker. The U-HAUL staff was professional, patient and efficient. The large garage style locker was clean and so accessible. The location manager processed my move-out efficiently, professionally and with grace. The whole experience was very positive.

diane f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvan G.  |  Overall Experience 
Clasificación:
5.0

I am a very happy customer. Convenient, clean, friendly staff. Well done. Just the way it is supposed to be

Mike C.  |  Overall Experience 
Clasificación:
5.0

You failed to include questions about VALUE. I would not have rated your monthly fees favorably.

diane f.  |  First Impressions 
Clasificación:
4.0

Not impressed my reservation was given away despite calling the day before to make sure everything was ok

Richard R.  |  Overall Experience 
Clasificación:
5.0

Great

OTTAWA P.  |  Overall Experience 
Clasificación:
5.0

Very efficient and helpful staff, thank you!

Lorraine R.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for the exceptional service and very clean environment. My daughter is a University of Carleton Student. During the onset of the pandemic we had to quickly empty one apartment and lease another not knowing if she would be returning to the campus in the fall. We had so much more to bring home than I anticipated and didn't know if and when she would be returning. I called around and I must say the U-Haul team was by far the most friendly, professional and honest. The location was stocked with absolutely everything I needed and the customer service was excellent. Best regards, Julie Matus

JULIE M.  |  Overall Experience 
Clasificación:
5.0

Melanie runs great operation at this Uhaul location. She was organized during check-in and check-out and (she or her employees were) helpful any time I had questions. Overall, this was a good storage experience.

Richard B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed L.  |  First Impressions 
Clasificación:
1.0

The staff was pushy on move in. After packing and driving across Ontario, I assumed I had to complete my check-in in person. On-line it listed all the things included in my rental, but because I entered the office they weren't included. The person in the office did not inform me that if I checked in on my phone I would receive benefits I could not in person.

Meaghan D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy R.  |  Overall Experience 
Clasificación:
5.0

I am very impressed with U- Haul Storage of Brittania. The units are very clean and dry and have protection from mice etc. in the unit. The hours are very convenient and flexible and the staff is very friendly and helpful. They are very professional.

sharon r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

john l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW P.  |  Overall Experience 
Clasificación:
5.0

Especially appreciate the friendly and helpful staff. ¡Gracias!

deirdre b.  |  Overall Experience 
Clasificación:
5.0

The staff is so friendly and extremely helpful. They'll always make time to help customers. Bravo!

Sangba L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN JANE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew T.  |  Overall Experience 
Clasificación:
5.0

The whole Team Around Melanie, literally every single person I met there was excellent to work with. Gracias.

Hischam Jakob B.  |  Overall Experience 
Clasificación:
3.0

Not convenient to get to, but has a lot of units. Elevators close too quickly, and the locks they made us buy are really difficult to use! I am frankly not sure if I would recommend, but that wasn't a choice.

Lorraine R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARION T.  |  Overall Experience 
Clasificación:
4.0

There was a continual problem with swiping in. Parking lot was being used by non customers who looked suspicious . Otherwise all was good

Sue C.  |  Overall Experience 
Clasificación:
5.0

The experience of renting a 5 x 5 x 8' space to store the leftovers from my senior mother's house was pretty much flawless. I'm hard-pressed to think of one thing that didn't go well or as expected.

wayne m.  |  Overall Experience 
Clasificación:
5.0

excellent service by Melanie's team.

AMRIT R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BARKING M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph J K.  |  Overall Experience 
Clasificación:
5.0

Really like this location. Friendly staff, and customers seem to be more professional.

Noor N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
4.0

Staff was always professional and courteous. Security was good, and we were able to access a loading dock, when needed..

John T.  |  Overall Experience 
Clasificación:
5.0

Keep it up. Thankyou.

abdool c.  |  Overall Experience 
Clasificación:
5.0

Great facility, wonderful staff

Huston E.  |  Overall Experience 
Clasificación:
1.0

Too many internal ramps with bumps Things fell off my cart a number of times . A real pain. The billing was unclear. I received a $0 dollar bill that I called about and was told I had the rest of the month to pay and then received another notice I was over due and additional charges were being added. I then called the manager at the storage facility who told me the right info and reimbursed the late fee as I paid right away. Then my friend tells me he received a bill for the supposed outstanding fee at least 10 days after I had paid it. This irked me to no end that my friend would be bothered by this.I vowed to remove my stuff and to never deal with uhaul again. A similar thing happened when I rented a truck from you. I was told I could pick up my truck, dollies and moving blankets at one location only to be told they didn't have dollies or blankets and I was expected to go to the other end of the city to pick those up. I still can't believe that this helter skelter approach is your business model and that your help line doesn't seem to know what it is talking about. The actual truck was in very good shape and drove well. The storage facility was easy to access and the staff were great. It just seems that the corporate side of things didn't have the right information. As a first time renter I found this very frustrating.

paul d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia R.  |  Overall Experience 
Clasificación:
5.0

Mélanie Hache, the manager facility at Britannia was rude on the occasion I spoke to her. I hope she does not represent U-Haul as a whole.

Habone A.  |  Overall Experience 
Clasificación:
5.0

Highly recommend. Easy to set up and move in.

tania s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan F.  |  Overall Experience 
Clasificación:
5.0

The manager and her co-worker were very knowledgeable and exhibited a high level of customer service. One of the best teams we have seen anywhere.

Danny H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan F.  |  First Impressions 
Clasificación:
4.0

Think of some discount for seniors please Thank you

abdool c.  |  First Impressions 
Clasificación: