Customer Reviews for U-Haul Moving & Storage of Bridgeport

1,730 comentarios

526 Pine St   Bridgeport, CT 06605

(203) 916-6259

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(203) 916-6259

526 Pine St
Bridgeport, CT 06605

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEVILLE M.  |  Overall Experience 
Clasificación:
5.0

Staff are very helpful and professional at this Bridgeport lication

Robert L.  |  First Impressions 
Clasificación:
5.0

The employee that checked us in for the truck was very nice and patient.

Gregory P. 
Clasificación:
1.0

This location is super unprofessional. There is a kid under 12 that rides around on his scooter behind the counter, I think his mom is the manager. When I came to pick up my truck she would only correspond with the clerk via walkie talkie and they couldn't find the truck keys for like 20 minutes. The young kid on the scooter was sent to check the truck and reported back keys were locked in the truck. The manager finally came out to give me a comparable vehicle. When I returned the vehicle the guy at drop off said we were all set, well 30 minutes later I got a voicemail asking me where I was with the vehicle and that I was late and other customers were waiting. I was not late. I tried to call back but there was a wait time of 60 minutes. I drove back to the location to address things and I waited close to 30 minutes again only to be told I'm all set they realized I dropped it off. So I drove and waited for no reason they didn't even bother to call me back to tell me never mind they knew the van was returned. Horrible service at this location.

Melissa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nilda S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Varrick N.  |  Overall Experience 
Clasificación:
5.0

Ashley was very helpful, she worked so hard.

SANDRA S.  |  First Impressions 
Clasificación:
1.0

i just did a full gas tank instead of half by mistake and they dont give me reibursment or refund for gas its so frustrating😡

Rodrigo S. 
Clasificación:
5.0

As a manger myself, I would would at least had enough staff to welcome, assist, and deal with returns. Having o e staff member answering the phone, attending clients, selling a renter unit, and doing the returns, is wau too much for one person. Carmen was overwhelmed but she did her best in taking care of my daughter and myself. Carmen was by herself doing a 4 man job and I personally felt bad for her. A good manager would ha e staffed the place properly. I saw and witnessed 4 people walking in waiting than left. That is in my book, 4 sales I lost because not enough staff. I was the manager, the place would have been properly staffed and I would have had 4 sales. Overall I had a great experience Luke always. Thank you. Luis De Leon

LUIS D. 
Clasificación:
5.0

The staff at 526 Pine in Bridgeport is ALWAYS a pleasure to work with. Friendly, knowledgable and professional.

George G. 
Clasificación:
5.0

I'm very happy and the person who walk me through of my services at pine st. in bpt conn was very respectful.

silvia R.  |  First Impressions 
Clasificación:
5.0

Service was superior both in and out. Thank you!

James W. 
Clasificación:
4.0

Left the site and while driving home at 40mph.. the trailer pops off the hitch.. attendant never put the ball hitch on tight enough… talk about a scare

Matthew H. 
Clasificación:
5.0

The Representative that helped was great. Personable, friendly and knows equipment very well. Was a pleasure dealing with her

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joao M.  |  First Impressions 
Clasificación:
4.0

More staffing needed at Blackrock and Bridgeport, CT locations. Employee to costumer ratio needs to be improved, there is long wait time for both in-person and calls.

GenuineSkill S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
1.0

Employees need training to provide about a lest a descent service. I had a reservation and the Latina employee send me to another location? I ask her to find out and call to the other location; she told me she did; I had to call some one to pick me up; after I was dropped they told me that my truck was in my original location; so I had to be picked off again; and when I get the store one more time the lady was so nasty with me, cero professional, yelling and saying disgust things.

LEURIALFONSO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian M.  |  Overall Experience 
Clasificación:
5.0

Vehicle seemed sluggish but overall experience was good

STUART J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
2.0

Needs a training for reservation and billing processes

Tamir D. 
Clasificación:
4.0

There was mice dropping in my boxes, a mice chewed my heat press cloth sponge

KISHA W.  |  Overall Experience 
Clasificación:
5.0

My stuff was secured and never had any issues with the facility. It was well maintained and clean. Would definitely recommend!

Judeen W.  |  Overall Experience 
Clasificación:
1.0

Whenever I tried to call the local number, 8would reach the automated system of the national U-Haul system. NEVER was I able to get through. I would have at minimum a thirty minute wait time before I would get a live body on the line at it be the answering service of the national answering service, I would ask to patched through to the local pine street, Bridgeport, CT office and I would be again be on a longer looong wait time before giving up.

Patricia S.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service and help at the Pine Street location would recommend 200 percent of the time. Our company deals with Uhaul often and Pine Street location by far is always the best. Ashley and the team are Wonderful.

JOSHUA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISOL V.  |  First Impressions 
Clasificación:
5.0

Young man who helped me was particularly helpful

Sherrie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mattthias L. 
Clasificación:
1.0

I got charged 9gallon of gas for 16miles. There is a mistake in the contract and after spending 45min on the phone between the location, billing and collection department this is still not resolved when it is clearly a mistake made at the location.

DAMIEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward A. 
Clasificación:
1.0

My experience in Bridgeport unloading the uBox was one of the worst experiences I've ever had. DON'T USE THIS LOCATION. Scheduling was a nightmare, I called the number listed for their location and was constantly redirected to a customer service facility. The customer service representative would help me scheduling a time to access my box, and then when I'd arrive at Bridgeport they would tell me it wasn't in their system so I couldn't access it. This happened at least 3 different times. My last time there was unbelievable, I had finally gotten in touch with someone from the Bridgeport facility, they told me forklift hours were only 9-4, but eventually they agreed that they would have my box waiting outside for me the following day at 4pm. I arrived at 3:50, my box was still in storage. I went inside to ask them to bring it out, and the general manager Ashley told me to wait 2 minutes for her to finish up with her customer then she'd meet me out back with my box. 20 minutes later I went to check what was taking so long, and found out she had left to pick up her son without telling me. We sat outside in the rain for over an hour before she finally got around to helping us. She barely even apologized, saying that the location was just so busy today, even though I knew she hadn't been helping other customers. She drove the forklift so carelessly that when we got back into the uBox our mirror was shattered. My experience renting and packing the uBox in Carbondale was perfect really. Brad, the general manager at the location, went so out of his way to accommodate our needs, and it was easy to see he cared about our belongings like they were his own.

metao R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry Y. 
Clasificación:
5.0

Very impressed with ease (logic) of after-hours rental return.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mace K. 
Clasificación:
4.0

More concise instructions especially because I've never rented storage before

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara H. 
Clasificación:
1.0

Very rude because the equipment was damaged even though I received it that way

Dale P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

Carmen was very helpful, courteous and professional. A great experience. Thank you.

Andy C. 
Clasificación:
4.0

The location was fine however we were to scheduled to pick up in New Haven. Two days prior to the reservation we were notified that there would not be a trailer available unless we were willing to drive to Bridgeport to pick up.

Marcia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

This facility on Pine Street was the second facility that we went to, the first one only had storage downstairs in the basement there was no elevator stairs only we had too much boxes and furniture to be carrying down stairs. The agent on the phone should've known this and told us this before we went to the first facility

Casey M. 
Clasificación:
5.0

Carmel and other workers are excellent customers service people So beautiful in todays world. Well done guys!!

Veronica O. 
Clasificación:
1.0

Teach your employee behind the counter how to speak to customers...She is extremely unprofessional...I spend over a thousand dollars a month renting cargo vans and now she is the reason I will be taking my business to one of your competitors...I would never treat a paying customer like she did or any customer for that matter.

Charles R. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY R. 
Clasificación:
5.0

The employee was very nice and friendly and helpful

Iesha S. 
Clasificación:
5.0

Melody I believe is who attended me. She was very knowledgeable and clear in explaining my options. As long as everyone follows her standards their is no need for improvement. Thank you for the great customer service.

DAVID M. 
Clasificación:
5.0

Always excellent service!

Daniel D. 
Clasificación:
3.0

I was over charged not one day but two days if I don't check I would have got screwed thanks

cesar M. 
Clasificación:
5.0

you need to improve the internet service. Every time I try to upload my driver licenses I need to try 3 or 4 time

PAUL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

cedric J. 
Clasificación:
5.0

Zurab sikharulidze

ZURAB S. 
Clasificación:
5.0

Melody was extremely nice and helpful.

Sheila R. 
Clasificación:
1.0

My first day I was overwhelmed by the person who attended Sunday super friendly, I It made me feel super good since it was my first time there! but the second person when the truck returns Monday she treats me very badly, bad character I turn my eyes when I ask her a question I raise my voice her name is Ashley. I would never return

Judith P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

Everyone was great

Theodore M. 
Clasificación:
5.0

Professional & courteous

David D. 
Clasificación:
5.0

Even though the computer system was very very slow the manager that I dealt with went above and beyond to help me and get me what I needed Thanks to her and her professional approach everything went very well

ORAZIO C. 
Clasificación:
5.0

Thanks Bridgeport Ct U-Haul For Professional Assistance To U All 💯🤙

Crystal P. 
Clasificación:
5.0

You're always taken good care of us, with great attention for our own needs., doing the extra mile., I'm greatly happy with this service provide on this particular location in BridgeportCT., I do leave @ 22 miles away, and it's worth it to make the trip Thanks, JohnA

JOHN A. 
Clasificación:
5.0

You are the best at what you do !

THEODORE M. 
Clasificación:
4.0

The manager was phenomenal! She could use an assistant who knows how to process reservation. i've been in the service industry for a long time and she was able to multitask and take care of multiple customers at once- with a smile on her face -she's a rockstar!!! I hope she gets a raise !!! Pam

Pamela D. 
Clasificación:
1.0

The company is a ripe off and I'll never use the service again

Kevin T. 
Clasificación:
5.0

Wonderful friendly positive experience

Veronica O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Have ratchet strap available in the same manner you have blankets

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEA H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Vanessa Z. 
Clasificación:
1.0

Better customer service is needed and or change in staff

Kethlene F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald D. 
Clasificación:
5.0

Good job

Alfred M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn M. 
Clasificación:
5.0

For me - nothing. People were friendly, organized and quick. Truck was clean and perfect for what I needed. Well Done!

Kimberrly D. 
Clasificación:
5.0

Ms. Colon was SUPER sweet and SUPER helpful!! :) She helped me get what I needed, and explain everything in detail. She made the process quick and easy. Thank you Ms. Colon for all your help! <3

Jaessenia R. 
Clasificación:
2.0

The staff was very unprofessional and they charged my account for 2 days because I used the equipment full 24 hrs.

JEAN G. 
Clasificación:
5.0

Great place

LEONARDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce J. 
Clasificación:
5.0

Staff there was great, she was quick and on top of everything. Makes it all a breeze.

Debbie P. 
Clasificación:
5.0

Great staffs, excellent customer service.

Michelle H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher V.  |  Overall Experience 
Clasificación:
3.0

The lady we return equipment was plain rude. She was making my friend look stupid. 1. That ddors from the lot was opened when they were closed 2. That we are to blamed for the scratches on the car when they were there already. 3. Interrupting me when I was talking like she was the superior authority. Plain rude. We were tired and she was arguing how she is right and how we are wrong when her job was to check us out and let us go.

Konrad F. 
Clasificación:
5.0

Everything was great what friendly and helpful staff.

Dawn M. 
Clasificación:
3.0

Verify the gas is where you state it is. Communication was poor on that and I was charged like 20$ for gas. I drove 37 miles i put 15$ in which was a little more than 4 gallons which is plenty for 37 mile trip. My receipt didn't help and am upset at this

Shane C. 
Clasificación:
5.0

Nothing it was a great experience!

Carlos S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ohioma O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah D. 
Clasificación:
3.0

El cliente no dejó un comentario.

douglas g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOBE B.  |  Overall Experience 
Clasificación:
5.0

Very professional crew it was nice working with bridge port uhoal

Hector V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rayshawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD K. 
Clasificación:
5.0

Carmen and the other employees were professional, communicated clearly and took great care of us.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence I.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Very helpful.

Adam M. 
Clasificación:
3.0

There were a lot of Rat poops all over my things.I mean like rice grains. It's awful.and that's not good.

Leepez E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
1.0

first receptionist rushed to go off duty, rude, let alone provide service.

YINGBIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISIDRO N. 
Clasificación:
5.0

Ashley was great and made my experience finding the right storage to rent a blast. Thank you Ashley

Michael S.  |  First Impressions 
Clasificación:
5.0

We originally had reservations at the Orange, CT Uhaul depot, but after going through everything, the trailer's break light was not working. So, they called around and got what we needed at the Pine Street location. Both the young man and the woman there were amazingly helpful and pleasant. The place was so clean and spacious. We will definitely go back at this location next time we need to rent a truck! ¡Gracias!

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIEDERIK V. 
Clasificación:
3.0

The locks on self pickup were difficult to open , thankful for the employee that was closing up to help us.

Abbey A. 
Clasificación:
5.0

Very pleasant people at this location.

MONSERRATE V. 
Clasificación:
5.0

service was absolutely impeccable

ERIC W. 
Clasificación:
5.0

Staff was very helpful n friendly

JOSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorian B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kashieve E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry H.  |  Overall Experience 
Clasificación:
1.0

All of my belongings are ruined

Yvanna M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolando F.  |  Overall Experience 
Clasificación:
5.0

I am well pleased with the service.

Suzette M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Jane G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SONYA M.  |  Overall Experience 
Clasificación:
4.0

*

Abdul S.  |  First Impressions 
Clasificación:
5.0

I am a frequent customer of U haul. I may be insecure ,inconvenient and miserable without Uhaul store nearby.. Unlike other businesses. U -haul does really good thing for lifes for me and other people.Highly recommended!!!!.

Thang T.  |  Overall Experience 
Clasificación:
2.0

The facility has rodent issues. Our unit had mice droppings in it and on our belongings.

Jonathan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Erica S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Carol C.  |  Overall Experience 
Clasificación:
5.0

Young lady who took care of me was pleasant, attentive, and friendly.

Marion G.  |  First Impressions 
Clasificación:
5.0

Ashley is an excellent manager.

Kenneth T.  |  Overall Experience 
Clasificación:
1.0

MOUSE POOP EVERYWHERE!!!!

Colleen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosin E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad L.  |  Overall Experience 
Clasificación:
3.0

Staff seem to be undertrained, and aren't that pleasant to work with. The desk is often completely unattended.

Timothy L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RUBEN A.  |  Overall Experience 
Clasificación:
1.0

Rodent infested storage facilities. Had to take stuff out after seeing rodent droppings everywhere in the unit and holes on most of the storage bags. Rodent infestation was so bad that they got into my suits, only after I opened up the bags after already moving that a mouse jumped out and ran under the sink. Now I have to spend extra money to get the mouse out. If I knew the situation was going to be this bad, I would've used a different storage.

Pritom C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER A.  |  First Impressions 
Clasificación:
5.0

Was very polite and friendly

ELAINE J.  |  First Impressions 
Clasificación:
1.0

I am writing to you to express my disappointment with the customer service I experienced while at the UHaul location in Bridgeport, CT. I made a reservation for an 5x8 storage unit online for $104.95/month starting 6/26/21. This reservation was made a week before check in. I arrived on 6/26 to check in, Ashley Quiles was the one behind the desk. The store was busy and she was moving very fast. While waiting in line for over 20 minutes, I witnessed her speak rudely to her coworkers and reprimand them in front of customers for using the bathroom. She was impatient with customers and was barely doing the bare minimum to help. When it was finally my turn, she did not make eye contact and continued to speak extremely quickly. I asked her several times to repeat herself or to clarify what she was saying. When it was time to pay, my total was over $120, so I asked her to break that down, as the reservation I made was $104.95. She rolled her eyes and said that it was tax. When I asked her to clarify why there was over $15 of tax, she said very matter of factly replied that was not true. I explained that the reservation I made was for $104.95, she first said that I made a reservation for the first floor, but there were no units left and I had to go on the second floor which would increase the rate. (she had just given away the last first floor unit to the couple in line in front of me). When I challenged that the reservation I made was not being honored, she got very snippy with me and then told me that the rates had gone up. I asked why I had been able to make a reservation at a lower rate and why that rate is not being honored. She was unable to answer the question and was clearly getting annoyed, so I cut my losses and agreed to the higher rate. I went to access the unit, her directions left much to be desired on how to gain access. Upon leaving, I decided to take the stairs. There was no sign on the door of the stairwell indicating that would be a problem.. When I got to the first floor and tried the door, it was locked. Come to find out, I was locked in the stairwell. I tried calling the office, no answer. I tried banging on the doors to get back into the storage area, no response. I tried all of the doors, but could not get out. Ultimately, I had to use the "Emergency Exit Only" door to get out, after spending 20-30 minutes trying to get out. When I returned in August to collect my belongings, I arrived to find two "Wet Floor" signs in front of the elevator. Assuming that someone had just mopped the floor, I got in, only to find that I could not press the button. I used the intercom to speak with the front desk and asked what was going on with the elevator. I was met with exasperation that I would even ask such a question. She acted like I should have known that Wet Floor signs were equal to a broken elevator. After getting nowhere over the intercom, I went over to the main office to see if I could chat with someone and find another way to get to my unit. I was met by Ashely and her rudeness again. She repeated several times, "Like I told you the elevator is not working." I asked if I could use the stairs, she said they were not accessible, when I asked her to clarify, she was unable. When I explained that the stairwell is perfectly usable, as I had already used it once, but needed someone to open the door, she tried to tell me that there are signs saying its for emergency exit only. That was not the case. (There are no signs, and either those doors should be unlocked or signs should be placed IMMEDIATELY. That stairwell is USAFE and a hazard to all of your customers if you are not going to unlock it.) I asked if there was any kind of estimate of when the elevator would be fixed, Ashley was unable to give me any kind of estimate, and was rude throughout the encounter, treating me like I was dumb.  I called Eagle Elevator, I asked the operator if they were able to give an estimate, she said the call had come in about 30 minutes earlier and estimated the technician would be at the facility within the hour. And within the hour the technician showed up.  When I went to check out of my unit, there were no employees in the store. The woman outside on her smoke break came in to find someone else for me so she could smoke her cigarette. The customer service (or lack thereof) I experienced in working with Ashely was inexcusable. I am in my twenties, I have worked in the service industry. I understand that it is challenging and employees are underpaid. Service employees have one of the most challenging jobs and I acknowledge that. However, a simple apology could go a long way. "I'm sorry, the elevator is not working today. I made a call to the company and they are going to send a technician at their earliest convenience. Unfortunately they did not give me a time estimate, let me call them back and see what I can find out."  As a company, you need to provide your employees with better training.

Nicole C.  |  Overall Experience 
Clasificación:
3.0

our storage unit had mice in it. I should not have to pay full price for a unit that has mice. My stuff had mouse poop on it

TIMOTHY R.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Toni B.  |  Overall Experience 
Clasificación:
1.0

The staff (owner and mother, I presume) did not appear to care about their customers. They came across as rude and wasted a lot of my time bickering with one another. Two other employees were kind and helpful, but, unfortunately, they were not wearing name tags so I cannot commend them directly. The unit I reserved was not correct, meaning I had to get a different unit that was more expensive, just for that price to increase a month later. Not sure if it was the system or the employee, but my autopay was incorrectly setup and I had to dispute late fees that were wrongly applied. When I finally moved out, most of my items were covered in rat droppings and urine. I will likely have to pay to get my mattress professionally cleaned or throw it out and buy a new one. I further experienced even more issues with the moving truck experience, but will leave that out as this is about the unit itself.

Analisa G.  |  Overall Experience 
Clasificación:
5.0

They was very professional I will recommend you guys to anybody that's my word...And I love a good location is off the highway keep up the good work guys one love mr. Mosley.....

KENNETH M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

gary l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis R.  |  Overall Experience 
Clasificación:
1.0

Mala información con el cobro por que disen k uno tiene un mes gratis la cual no es verda dure 3 mese hay los cuales me cobraron y hasta mora y no es tanto por que me cobren si no te no le mientan al cliente.

Jesus B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonya H.  |  First Impressions 
Clasificación:
5.0

The staff is professional and kind! My storage unit was perfect and clean. Highly recommend this location! Pam

Pamela D.  |  Overall Experience 
Clasificación:
5.0

Staff was very nice and helpful and the facility is very clean!!! 🙂

Ana c.  |  Overall Experience 
Clasificación:
1.0

Got a call the night before I was to pick up my pods saying they wouldn't be available. Had a deadline for a closing date and they didn't even have a solution when they called. Inconveniently, we had to pick up a truck from one location and pack up everything and then offload it into a facility at a completely different location. Will be calling BBB and pursuing legal action as I am 7 months pregnant and this has caused such stress. Will also be asking for a full refund.

Lauren M.  |  First Impressions 
Clasificación:
1.0

My experience at Bridgeport was satisfactory. What was not satisfactory was my experience at the Wooster Square Uhual in New Haven Connecticut. They have tainted my experience with uhual with thier unprofessionalism. We choose uhual for our 24 hour journey specifically because I could reserve a storage unit. We arrived at the location at 2 with a confirmation number to get access to our storage. unit. When we got thier they told us that they had given our storage unit away because it is first come first serve. They said that reserving a storage unit doesn't actually mean anything. The uhual website just adds the ability to reserve a unit, so you can think you are getting a unit but you have come here first to get it. He said they dont advertise it but you are not actually reserving a unit. This was infuriating especially after a 24 hour trip that took me 3 days. Then they sent me on a wild goose chase with two other uhuals to find a storage unit. The ordeal took 3 hours. I will not recommend uhual to any of the people I know who are moving and if people ask me about uhual i will make sure to tell them thier are better options. I have had an awful experience! I have put in a report with customer service. As a dissatisfied customer I would appreciate a refund or a discount for the inability to full fill what was agreed on when we purchased the uhual on your website. If this is done, I will be satisfied and just assume it was one bad location. Then I can say uhaul will complete with the promise and you should use uhual because they will treat you right.

Pavel M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwidge F.  |  First Impressions 
Clasificación:
2.0

Wasn't able to get the large outside door open sometimes and when I call Manager never answer or return call Plus + never knew it was Infected with rats or/ and mice. Thumbs down.

Frances E.  |  Overall Experience 
Clasificación:
1.0

I moved out in may and I am still receiving Lien threats from the manager.

Anthony A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulo L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yeal C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasha C.  |  Overall Experience 
Clasificación:
4.0

The app has an issue, so I had to make my reservation through the actual website. You can't upload your license pictures on the app, the button doesn't work. I've contacted the app support before but never heard back and obviously its not fixed yet

Mathew C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHINE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  Overall Experience 
Clasificación:
1.0

Mice infested in my unit. Damage most of my furnitures do to mice feces and urine.

Makens U.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

gary l.  |  First Impressions 
Clasificación:
5.0

Ashley and Carmen were great customer service representatives!

Jason O.  |  Overall Experience 
Clasificación:
4.0

Ashley Quiles was very helpful. She made sure that all my moving requirements were fulfilled. She is an asset to your organization.

Kenneth T.  |  First Impressions 
Clasificación:
5.0

The staff was very polite, knowledgeable, and helpful.

Nathaniel B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Emeka B.  |  Overall Experience 
Clasificación:
1.0

Our sofa is covered in mouse droppings and I have not been able to get in touch with someone at uhaul. I would like to discuss this immediately.

Kaley Z.  |  Overall Experience 
Clasificación:
2.0

It was very confusing to get set up into the building. The big double doors didn't open to be able to pull a couch through for easier access. Apparently you needed a card to have those doors open, but I did move in online and thought it would be a smooth transaction. I moved in after hours because of my work schedule, and I tried to call the after hours number multiple times, where I was not able to reach anyone for maybe a little direction of help. Facility is clean and organized though, so I am happy about that. I just think it could've been more signs or directions, something else to guide you on the moving into storage process.

Michael D.  |  Online Move In 
Clasificación:
1.0

Can't get hold of anyone

Jessica M.  |  Overall Experience 
Clasificación:
5.0

Bueno

Carmen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M.  |  Overall Experience 
Clasificación:
3.0

Please stop sending these emails 2x per day. Hard to find the unloading dock originally. Employees were not in the store often and thus I had to come back the next day to actually check into my locker. Locker itself and the facilities are very nice.

Jacob G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOVAN T.  |  Overall Experience 
Clasificación:
5.0

Great an very friendly and knowledgeable

Collin A.  |  First Impressions 
Clasificación:
5.0

Very Pleased with the storage facility - however, the truck that we rented was terrible - no shocks, bad steering, no pick up

Patricia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad L.  |  First Impressions 
Clasificación:
4.0

I liked The facility. My only issues were that the sliding doors to enter and exit very confusing. Also it was very difficult to reach anyone on the phone if I had a question. Every time I was in the office I noticed it was only one person on duty and that person had to do everything. So customer service issues For one customer would basically shut down the entire office. You need to hire a second person

MICHAEL B.  |  Overall Experience 
Clasificación:
5.0

Gracias

Joseph N.  |  Overall Experience 
Clasificación:
1.0

Your manager Ashley Quiles was very rude. She tried to deny me my free month of storage because she thought I have had a unit in the past. I never had a unit and how would know that by looking at face which was covered by a mask. She never looked up my name or order. She was already angry. I watched her speed down the street to park a rental truck.

Anthony A.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

TIMOTHY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLANDA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tatiana s.  |  First Impressions 
Clasificación:
4.0

My unit had overhead wood columns, we noticed after a year that wood chips were all over the boxes and other items. Also, despite the extended time we used the unit, there was a very strong mildew smell on everything. Overall this facility was very satisfactory. Thank you to all the staff members. Well done!

Wanda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H.  |  First Impressions 
Clasificación:
5.0

The entire team was amazing, helpful and efficient! Would recommend

Greer F.  |  Overall Experience 
Clasificación:
5.0

This was a smooth transaction to get my initial unit, change my mind to a larger one the next month then change to a smaller unit the next month.....then I finally moved into my new home! The staff was friendly and very helpful, fully accommodating my requests for the numerous changes. The manager was always available when needed. She trains her staff very well. I would recommend this storage site to anyone. L.Laberee

Letitia L.  |  Overall Experience 
Clasificación:
3.0

I ordered a Vehical and upon arrival to pick up. The vehicle was not available and the location did not know I was coming. The vehicle was stolen and I had to travel 25 minutes to another location. The moving services that were recommended were not available and I was charged for a service that I did not receive

adaeze m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne C.  |  First Impressions 
Clasificación:
4.0

Could use the option to make partial payments, as this is why I am switching.

Erik S.  |  Overall Experience 
Clasificación:
4.0

Ashley and her team were very helpful, professional. Great costumer service.

Juan R.  |  Overall Experience 
Clasificación:
5.0

The staff was so informed about the products and regulations. My many questions were patiently answered. . Everyone was extremely professional. I thought I was receiving special treatment but then I realized everyone was treated this way! Renting a unit for storage was seamless. Moving-in was easy. My thanks to Ashley and her staff! L. Laberee

Letitia L.  |  First Impressions 
Clasificación:
4.0

The facility was well run and clean. The security was good and the units and hallways were well lit. We had a very minor incident of animal damage (likely a mouse) but it was very minor. We used the facility for about 6 months.

Peter R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Abner M.  |  Overall Experience 
Clasificación:
1.0

I arrived on site and followed the instructions to gain access to the building. Went to my unit and found it locked with a small brass lock. Went to office and asked for assistance. Attendant was busy processing truck returns. I said I would try again the next day. Returned to find lock still on unit. Attendant met me at unit and removed the lock. Opened unit to find a 12"+×12"+ vertical support column in the middle of the unit. I expressed my dissatisfaction to the Attendant who said they couldn't do anything. I also requested the round lock that was supposed to be included. Attendant said he would get it and return to the unit. Attendant did not return for 15+ minutes and was outside handling truck returns when I went to find him. I returned to the office after another 10 minutes and he handed me a lock. He said he had to call GM to get access to locks. I asked if he spoke to the GM about the obstruction in my unit and he said No. Summary: The unit is not acceptable and another unit should have been assigned immediately. The customer service was terrible. Besides the waiting, the attendant did not address a significant issue and obvious customer dissatisfaction. The obstruction was not noted on the website or any subsequent communications. I reserved a 5'x10'x10' storage unit. The obstruction reduces the available storage volume and prohibits storage of most wide or long items. I have been waiting for the assignment of a new unit. Please contact me asap to resolve.

Dennis C.  |  Online Move In 
Clasificación:
5.0

Thank you for your service!

EVAN B.  |  Overall Experience 
Clasificación:
5.0

It was Great

Sethia M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Tasha F.  |  Overall Experience 
Clasificación:
3.0

Manager was very respectful and the store and storage was well maintain. I will definitely Referred u haul on Pine St in Bridgeport CT to anybody.

Constance B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David L.  |  First Impressions 
Clasificación: