Customer Reviews for U-Haul Moving & Storage of Bravo Park

787 comentarios

1265 E Benson Hwy   Tucson, AZ 85713

(520) 300-9457

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 300-9457

1265 E Benson Hwy
Tucson, AZ 85713

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Just continue to be so professional

Fisher T. 
Clasificación:
4.0

Don't leave a customer waiting almost 30 minutes to turn in an equipment.

Randell R. 
Clasificación:
2.0

He Could not answer questions. Seemed very un-trained. Poor attitude. He couldn't take the time to help me, he "had to fold blankets" Really? All previous U-Haul experiences for the past 50 years have been excellent. I'll hope for better next time.

Jim A. 
Clasificación:
4.0

Great customer service from Greg.

Silvia C. 
Clasificación:
5.0

Great staff

Lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
2.0

When I got home with some of the furniture I had put in storage in was full of Spiders and spider eggs ( took pictures and.showed them as proof) …. I told the staff there when we turned in the locks and they nonchalantly informed us that they would pass it on to management…….

Jessica M.  |  Overall Experience 
Clasificación:
5.0

Fast friendly service. I did have more knowledge in using a care dolly then one of the workers, after I watched a YouTube video

rich D. 
Clasificación:
5.0

Face Value the only thing I have issues with I never received the final bill which I was told would be sent to my email

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deidra E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serina H. 
Clasificación:
1.0

Rude and very unwelcoming Lil prick had a shitty attitude never returning to this location

Mary G. 
Clasificación:
4.0

Customer service was good

Cordero S. 
Clasificación:
3.0

Please make the system accept an order for a second UBox. I mis-calculated but it was like dealing with congress to add the UBOX to my first order. I spent hours on the phone.

Joanne B. 
Clasificación:
5.0

I spoke with staff at the Benson Hwy location several times and the were very helpful! The person who dropped off the uBox at our apartment location was GREAT! She called right away, worked well with us, and was very good at moving and placing the uBoxes. She was GREAT. The only change I recommend is to be more clear about the time needed to schedule a uBox drop off. I thought I could request it during the same day. Again, though, the staff was so helpful that they were able to drop off the next day for me. Overall a 5 star experience. I'll recommend uBox to friends and family, and will use your services again!

Brendan G. 
Clasificación:
2.0

I have never been to any facility where the Workers - and I use that WORD not very strongly - you have to actually have to be working to have that name be associated with the person. You come up to a counter and they just sit the whole time they just sit - you go get the item, Truck, Van, you go get it you look it over you take pictures and you download on there app. And they still sit. You can find a Uhaul company phone sitting on the floor of the unit you just rented - you might as well just drive off with it because they probably don't need it anyways because they don't move off there seat. I just have haven't run into business running like this ever - so it's all coming from Covid and we'll honestly I don't know what exactly this is

William W. 
Clasificación:
5.0

oil change needed and tire pressure censer warning lights on all the time

Penny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tevin G. 
Clasificación:
4.0

Clean the uhaul better

Alyssa W. 
Clasificación:
1.0

Some. Of the man employees especially with the one that wears his cap backwards, he Spanish and young... But he is rude

COURTNEY B. 
Clasificación:
1.0

This was hands down the worst customer service we have ever had. First, I showed up for my truck and they didn't have it. I was very frustrated. Sterling and Marco refused to do anything. Had no idea what was going on. I had people scheduled to help in the morning. I had a reservation number. But when the looked it up it was coming up as someone else. I ended up renting 2 dozen pads. My wife dropped them off and Sterling and Marco were rude. Told he it was a $5 charge per pad if not folded and watched her make several trips to the car while they were playing on their phones. She asked for their names and they refused. She asked for the manager and they refused. Told her they wouldn't even have to give the cops their name if they were there asking. I would appreciate a call from the location or regional manager to discuss this situation.

joshua R. 
Clasificación:
4.0

I was surprised to get a surcharge for mileage when I returned the truck. I was NOT told there was a mileage estimate on my contract as U-Haul advertises UNLIMITED mileage with a 10' truck! This was not clear or communicated to me so I felt this was not right when I was charged at my return! I would have changed the estimate if I had known. I would certainly FIX that part of the deal because it comes off as false advertising!

Helen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE C. 
Clasificación:
5.0

Very happy

walid S. 
Clasificación:
5.0

Always doing what you must to provide great interactions. Thank you Uhaul.

eric T. 
Clasificación:
5.0

Always quick and courteous. Thanks.

Krishna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin J. 
Clasificación:
5.0

The same quality service you always provide , thank you

randy C. 
Clasificación:
5.0

Everything was good.

Bruce J. 
Clasificación:
5.0

The right tire was worn and in need of replacement. I was afraid of a blow out while on the road for several days. I got lucky and got to AZ in time. I hope the next rental is just as lucky

Lenny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

StevenC H. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRUCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul R. 
Clasificación:
3.0

You are TOLD not asked to go get your vehicle- you again are told it's your responsibility to walk around inspect take pictures of and any damages not them and report them, you are charged the insurance which when you phone in to the National Uhaul or online or even a different location that it is optional- this location on Benson Hwy it's Mandatory - you are basically a Uhaul employee but don't get paid for the work- I'm very disappointed/ the attendant that assisted us was RUDE AND VERY Argumentative - if we didn't like it go somewhere else !!!

William W. 
Clasificación:
5.0

I reserved to pick up at the location on Country Club drive. I was called and told that my reservation was changed to 44th street. When I got to 44th street, no one was able to dispatch the equipment. So I had to be transferred to E. Benson hwy. The eventual location was great, but there was a major inconvenience before getting there.

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann P. 
Clasificación:
5.0

Worked with me to solve a problem. Very satisfied.

Steven C. 
Clasificación:
5.0

This was the 3rd place we finally went to that had a real place to leave the equipment--we were first told by a lady on the 520-829-5112 phone to drop it at 3760 S Park where there was NOTHING--we talked to a trash hauler and he directed us to a place on Benson which was only a storage facility---then we talked to a security guard next door and he directed us on down the block to a u-haul facility--the guys there were GREAT--equipment was not supposed to drop there but arranged to drop it there for us......PEOPLE AT ALL FACILITIES ARE GREAT WONDERFUL FOLKS----TELEPHONE CONTACTS AND THOSE REPS STINK!!! SOMETHING REALLY LACKING IN PHONE/TEXT/EMAIL COMMUNICATIONS---BAD/INCORRECT/OLD DATA IN SYSTEM-----VERY FRUSTRATING IN 105 DEGREE WEATHER!!!!!!

Ed S. 
Clasificación:
5.0

The two young guys were nice and polite just didn't get rhe email. Gracias

Analisa G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine F. 
Clasificación:
5.0

They were open later than should of been but it worked to our advantage that someone was there to help

Suzy M. 
Clasificación:
5.0

The truck just ran weird. Like a tire was loose or something

Alejandra R. 
Clasificación:
2.0

I have utilized your service numerous times but after the last one I will no more. To start, I reserved a dolly and then didn't get one which I really needed as I was moving by myself. I was forced to drive across the city to secure one from another store which made me late to my lease signing. The original location put a $100 hold on my card which the dropoff location told me was unnecessary. The pickup location was to busy to go over the condition of the truck and just handed me the keys, had me walk across to the far end of their parking lot to find the truck. Then I mistakenly filled up the tank on your truck which cost me an extra $80 and you wouldn't refund the extra amount even though it's clearly marked on the return paperwork. I won't be using your service again.

Zev L. 
Clasificación:
2.0

This location force placed u-haul's insurance made me pay $10 even though I have my own insurance I don't think that should be possible plus they don't answer their phone to give anybody an answer on any questions or anything

Liliane A. 
Clasificación:
5.0

Keep up the great work

GENE A. 
Clasificación:
4.0

Ninguno

Timothy M. 
Clasificación:
5.0

Always have a good experience- and I have been there alot lately.

Catherine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
5.0

I haven't received the total for the rental and it's been 3 days

Ilsee M. 
Clasificación:
5.0

Helpful and considerate

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

We did have to wait quite a while but it was a Sunday early afternoon so not a big deal. The gentleman that we worked with was polite, friendly and efficient!

kelly M. 
Clasificación:
4.0

Thanks a lot. Like it

LUIS S. 
Clasificación:
5.0

I tried to pick up the truck using my phone but the app requested information I did not have like passport . If I uploaded my drivers license and my picture why do you require more stuff , dumb!!!! I provided 2 contacts but they were never contacted and the app did not accept them , useless app. The location personal we're very helpful.

Roberto J. 
Clasificación:
4.0

The facility 'sized-up' my truck size without communicating with me. I would have opted for a smaller size instead. I had a one way, out of state move and had to drive a truck that was much larger than I was comfortable driving.

Mary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
2.0

The storage itself was fine but the communication was not great. I only visited the rental maybe 5 times in the year I had it. Once my keycard didn't work and the office was a good 100 yards from the entrance. the person at the front desk must have sent me back to the gate 3 times with "try it now" before they manually opened it for. should have done that in the beginning was a bout a half hour I was waiting to get in. I also emailed the manager 3 times with no response over a 2 week period to cancel the unit when I moved out. Then also called a week before the renewal to tell them I had moved out weeks earlier. The person on the phone said it was closed. then I got an email 2 days after renewal to say I had a late fee. Then called and got another person who I think finally closed it out. so 3 emails and 2 calls just to get it closed.

JASON S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

HASSAN H. 
Clasificación:
5.0

use this location all the time, Great service

Catherine F. 
Clasificación:
2.0

The brake light was burnt out. The employee should come out and actually show the vehicle to the driver where everything is to properly drive the truck.

Linda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rusty S. 
Clasificación:
5.0

My experience with this U-Haul was excellent, the staff was very courteous and went beyond my expectations to assist me.

walter F. 
Clasificación:
3.0

Make sure customer is taking advantage of any discounts available (military, etc.)

Michelle W. 
Clasificación:
5.0

The young man that attended me was very helpful and curious l appreciate his attitude and his willingness to help with my needs THANK YOU

ALBERT S. 
Clasificación:
2.0

Make sure the equipment you requested is at the right location, had to go to a different location to pick up a dollies, waste of time/gas. Vehicle was dirty inside and out. Customer service awful.

ROLAND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosetta H. 
Clasificación:
5.0

El cliente no dejó un comentario.

gustavo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

bj H. 
Clasificación:
5.0

Early in the week of the rental, possibly Monday for a Friday pick-up, I made a reservation online for a 4 x 7 open trailer. Later that day, I rec'd a call that the location in Green Valley did not have that size available but a 5 x 8 was. I agreed to the change. On Thursday, I visited the U-Haul location to confirm that the trailer was available. Much to my surprise, I was informed that a trailer of that size would not be available at that location until the middle of the month. Furthermore, there were none available in Green Valley. This was upsetting because arrangements were made with third parties regarding the use of the trailer on that following morning. A flurry of phone calls resulted in the move of the reservation of a trailer to Tucson, a 30 mile drive away. Bottom line is that it all worked out but I had to drive much further to acquire & return the trailer. But what would have been my situation if I had not taken the initiative to stop at the location of the original reservation to discover a trailer was not available? Might I have arrived at the arranged time on Friday morning to discover a trailer was not on the lot? Overall this was not pleasant, furthermore this could have been a major setback for the plans & arrangements made to utilise the rental trailer that morning. IMO U-Haul could have done better! Thank you, PGM.

Peter M. 
Clasificación:
5.0

Overall very good experience with uhaul; all of the representatives I dealt with were professional and very helpful; the 6x12 trailer was exactly what I needed.

Craig I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
2.0

The person who helped me initially barely knew the job. He was unaware that there were insurance options available. He did not offer any upgrades or options such as boxes, pads, tie-downs, etc. it was as if my presence was an annoyance. I had to call the manager to straighten out the insurance, but ended up having to drive back across town to fix it. The trailer performed adequately, but overall I was not impressed.

MARK Z. 
Clasificación:
5.0

Nothing that I can think of.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomas H. 
Clasificación:
3.0

The only problem was I rented an appliance dolly and I didn't receive it! I would like a refund for the dolly rental. I had to borrow a dolly from my brother! It made for quit a difficult move!

nicole T. 
Clasificación:
1.0

Actually reserve storage units. Be clear and transparent that storage units are not reserved and the free month is not real. Your marketing is inaccurate and misleading. I will avoid this location and Uhaul in the future.

Steve P. 
Clasificación:
2.0

The workers were rude. I called them to keep it an extra day. The lady said okay and gave me the extra charge. Then the next day she called me and told me I needed to return it asap. That they only gave me 4 hours. If I didn't return it by a certain time they will file legal action. I told her I called and said I was having it an extra day. I was told they have nothing written down about that.

Celina C. 
Clasificación:
5.0

My passenger taillight was out when I picked up, but other then that it was an un-eventful towing experiance!!! Thank you guys!!!

Josh L. 
Clasificación:
5.0

El cliente no dejó un comentario.

leo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

leo C. 
Clasificación:
5.0

Very nice black kid and older gentleman was extremely nice !!

Joshua L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

very polite and helpful people they assisted us in everything we needed.

valentin F. 
Clasificación:
5.0

Everything was great customer service was great

BLAZA C. 
Clasificación:
4.0

I am a senior, and didn't appreciate having to use so much technology regarding vehicle condition, I'd have preferred an agent help. Would have been nice to also have been shown where the gas tank was on the truck, and how to use other features. The guys just stayed inside, no help at all.

Murray L. 
Clasificación:
1.0

Poor customer service offered no help when their were technical difficulties with the machine declining my card, then a sales associate who knew nothing of the situation added her input making me feel I was doing something wrong. Never once apologized for the inconvenience it was just a constant battle of this is what is wrong figure out how to fix it on your own.

ANNA L. 
Clasificación:
5.0

It was a perfect experience

Rose R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connie H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Phuong P. 
Clasificación:
5.0

Rental was last minute decision on our part! Guys took care of us! In, out, returned, out done! ¡Gracias!

Patrick C. 
Clasificación:
1.0

Hire competent people

Brayan C. 
Clasificación:
5.0

Keep up with the good work. My belongings arrived in my U-box with no damage, no glass breakage. Thank you for the good care

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
2.0

U-Haul, I have several complaints. Firstly, my original reservation (#20015285) was to pick up the truck, trailer and supplies at 6301 E Golf Links Rd, Tucson AZ 85730. U-Haul guaranteed that if it wasn't available, I'd get $50. Well, my reservation was not there on my pickup date. I was directed to pickup at a different location (1265 E Benson Hwy, Tucson, AZ 85713) and that made me fall behind in schedule by almost 2 hours. When I was finally ready to take the keys to the truck and trailer, I opened the back of the truck and it was empty. I was told I was good to go but my dolly and blankets were not there. I told the U-Haul rep that and he quickly loaded the dolly and blankets. I also didn't receive the correct amount of blankets. I ordered 50, paid for 50 but only received 27 blankets. Lastly, when I arrived to my final destination, as I was unloading, the over the cab area was wet and several of my cardboard boxes were soaked. Evidently, there was a leak in the upper front left corner of the truck and it appeared to have been stuffed with cardboard to attempt to prevent a known leak. I would like my $50 credit for not having my original contract at my guaranteed location. I'd also like to escalate the issues with the leak and the 27 of 50 blankets. Aaron Kelley

Aaron K. 
Clasificación:
1.0

When I first filled out the U-Haul application on your website, I selected a use time of 4 hours. I didn't think that if I went over this amount of time that it would really make a big difference, in a monetary manner. Was I ever wrong about that! Your manager informed me, when I showed up to pick up the pickup truck, that I would be charged an additional day if I returned the truck any later than 1:00 p.m.. I then told her that I would like to have the truck for 8 hours. She then informed me that this vehicle was not available for 8 hours. I told her that I thought that was quite a burn, on U-Haul's part. She informed me that she didn't make the rules. I told her I know that, but to let the management know that I don't like it. She said nothing, at that point. I consider this lack of flexibility on the part of U-Haul, especially if there was no other reservation in line for the vehicle, to be enough that I will not be returning to U-Haul as a customer. There are many other vendors who will not try to penalize me, as a customer, when I'm obviously trying to get a few things done, in a day. To restrict a person to what they may fill out or punch in on an application and not allow any leeway, whatsoever, is way too strict an interpretation and really, in no way, does that make for a rock solid contract. Your manager, at that location anyway, is doing U-Haul a disservice by holding your customers to whatever they may have punched in at the time of application. If that's not U-Haul's policy, then you need to let that woman know with gusto, because she's certainly left me with a very negative impression. Gracias por tu tiempo.

John P. 
Clasificación:
2.0

Allowed me to book moving blankets and didn't have any at pick up location. Sent me to another location that also didn't have blankets. Very frustrating.

Ryan C. 
Clasificación:
3.0

Let me start with the facility itself is very clean, great location, and some of the staff are very friendly and helpful. My issue with this facility, and the reason for the lower rating is the challenge in redeeming the free month of storage u-haul offers. They claim at 90% they don't have to honor the contract you have yet a call to corporate and they will tell you that is NOT the policy. End result is, after several calls and a couple hours time to corporate, they honored my contract.

Craig B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

roy k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom D.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and very professional.

Edward M.  |  Overall Experience 
Clasificación:
5.0

Great customer service, flexible and understanding.

Edward M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EFRAIN R.  |  First Impressions 
Clasificación:
5.0

Very convenient and perfect for our needs.

CURTIS C.  |  Overall Experience 
Clasificación:
3.0

Had a issue with assignment of a empty slot for my camper, but it worked out

Frank I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennisa D.  |  First Impressions 
Clasificación:
1.0

Many staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment

Sarah G.  |  Overall Experience 
Clasificación:
5.0

Employees are helpful and courteous, James was awesome, accommodating and knowledgeable . All employees were ready to help if they didn't know the answer they found someone who did, great job!

richard g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike J.  |  First Impressions 
Clasificación:
5.0

The facility is well maintained/always clean. Manager and staff are very courteous!

Bobi H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WAIT S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara U.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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