Customer Reviews for U-Haul Moving & Storage Of Bountiful

Rating:

5.0

Never had a bad experience. Good ppl

Rating:

3.0

Roy location closed at 5pm I followed the signs thankfully I found the drop off equipment

Rating:

5.0

Very impressed with this U-Haul location. Management and the employees were all very kind & professional. Thank you guys for all your help. Our experience was A+

Rating:

5.0

Great

Rating:

5.0

Dixie was amazing

Rating:

5.0

I rented a 12' trailer and there was not a jack on the trailer. This made if very difficult when I needed to remove it. Including when I needed to remove it to drop it off after hours

Rating:

5.0

Friendly professional staff - got me on the road in less time than expected!

Rating:

5.0

U-Haul created a seamless solution for me on both ends.

Rating:

4.0

Dixie is a huge definite asset for your company That lady was awesome to work with You should have her teach a course to the other employees about correctly knowing what you're doing and how to answer questions properly On top of that Dixie Possesses AWESOME people skills Please Note this : If we had an opening I would definitely hire Dixie Right now today ……. Miranda also definitely knew what she was doing compared to the other employees that were there…..

Rating:

5.0

Really nice when I came in

Rating:

5.0

Great customer service Friendly

Rating:

5.0

Great Service

Rating:

5.0

The lady was nice, efficient, and diligent in her task to receive the trailer.

Rating:

5.0

Each dealer Should have access to the inventory of other u-haul dealers within a 10 or more mile radius to utilize if the requested truck is not available at the time a customer needs it. They would be able to check if other dealers possessed the truck that was requested. Reservations could be made and directions provided for those wishing to travel a bit further to get the truck they want.

Rating:

5.0

The truck seemed like there were no shocks and was very shakey to control. I also did not receive the vehicle with a full tank of gas but required to do so when dropped off.

Rating:

5.0

The casual “renter” truly doesn't understand how hard Ann and her staff work to provide outstanding service from start to finish. I rent at least twice a week if not more and I can unequivocally state that they go above and beyond everyday…..I see it and appreciate it! Ann and her staff are seen by me as valued business partners and I am grateful for their efforts, kindness and professionalism. Craig Franco

Rating:

5.0

Nothing that I can think of.

Rating:

1.0

When your lower on fuel ask the customer to bring it to that level! Don't proposely steal money from an honest regular customer!

Rating:

2.0

The bay door for unloading is broken - I selected a unit that was close to the unloading door because the clerk told me that's what it was used for. It wasn't until after I had gotten my unit that I found out that the bay door is broken, so I can't use that. All good, I had a key card to get in. I've been to my unit 4 times since I got it to move stuff in, and the key card access isn't working. I've told the lady at the front desk and she just lets me in another way. The only problem with this is that I have to do all my moving during their hours of operation... so anytime after 7 PM that I need to get into my storage unit, I can't. The staff is really nice and things are tidy and clean, but it's really frustrating that the bay door is broken, and so is the access to get into the indoor storage units. Knowing what I know now, I would have picked a different unit - or a different storage facility.

Rating:

5.0

Ann and the staff are wonderful to work with.

Rating:

5.0

Nothing. It was good

Rating:

5.0

Nothing, it was perfect.

Rating:

4.0

The location and staff was great. It would have been nice for a little more customer service. Our vehicle broke down yesterday and we had a trailer. We even had the insurance on the trailer. Since our vehicle broke down we had to figure out how to get the trailer back to uhual. Uhauls response was make me rent a truck for a day and charge me more on the one way rental…

Rating:

5.0

Quick and friendly

Rating:

5.0

This was the best visit I've had with them. Both the pickup was great and the drop off was great. Friendly, and helpful employees. Thanks

Rating:

1.0

Attendant was rude, laughing, and singing songs and I felt insulted over the phone

Rating:

5.0

No issues at drop off, and I informed the tech that did the unload of the trailer of the lighting issue.

Rating:

5.0

Whatever you are paying Anne and Miranda, it's just not enough. They have been my angels the past couple of weeks. Right down to Anne hugging me while I had a minor breakdown. Everyone there was so kind and helpful. I am just so grateful for all of y'all.

Rating:

5.0

Very pleased with the drop off of the equipment. The lady that helped me there in a matter of minutes, made me feel like family.

Rating:

3.0

Only draw back is the units are only 6’ tall which reduces how much storage you can put in them

Rating:

5.0

The only thing i was concerned about was estimating the total mileage and prepaying it . Not sure why it just is not deter

Rating:

5.0

These guys were great and very helpful. Would geniunely recommend and the moving team as well.

Rating:

5.0

Very friendly folks at both locations.

Rating:

5.0

Excellent customer service. The A team was working and made check out/in easy and pleasant. Thank you.

Rating:

5.0

First time renting and most definitely not my last. Great service in pick up location and drop off location as well.

Rating:

5.0

Anna and Dixie highly recommended.

Rating:

5.0

Easy pick-up and return process. Friendly employees.

Rating:

5.0

Very nice staff!

Rating:

3.0

The truck was acceptably clean, but sounded like it was on it's last leg. Kind of sounded and felt like the head gaskets were going. No power in the acceleration, even with an empty truck. Just puttered. I did not get a final receipt of payment either. I have my credit card statement, but no confirmation from U-haul.

Rating:

3.0

Getting into the location is difficult. But, that's not entirely under the control of UHaul. The roads are really weird at this location.

Rating:

4.0

None great experience!

Rating:

5.0

Manager was extremely polite and helpful.

Rating:

4.0

Abundant spaces and clearly, marked signs for specific drop-off items (i.e. park small trailers here, park big trailers there, drop off car dolly here...)

Rating:

4.0

The key box described online was not what the key box looked like but we figured it out. That was a little confusing. But otherwise smooth process! Thank you!

Rating:

5.0

Happy with the service

Rating:

5.0

So kind and understanding for my small delay. thank you!

Rating:

4.0

I was very happy with my experience this time renting from u-haul. Last time I rented the staff had a "take it or leave it attitude when they couldnt supply the truck I had reserved 10 days earlier and was forcing me to take a more expensive rental.

Rating:

4.0

The staff was great cruise control would be a very useful addition.

Rating:

5.0

The manager/owner was very accommodating to my specific needs .

Rating:

4.0

Better staging for returns.

Rating:

5.0

Again, easy & professional

Rating:

2.0

I ordered online. It would be helpful to have human help selecting what I need. It would be nice if technician spoke to me ahead of time to explain what would happen to my vehicle. I ended up with a noise in the rear of my car that does not go away. I have no electrical plug for trailer lights The hitch was so low I could not pull my trailer. I wish someone could have talked with me Helped me know how everything works

Rating:

3.0

Enjoyed my stay very helpful staff would recommend to every one that I know

Rating:

5.0

Huge thanks the team at this location. Great experience!

Rating:

5.0

NA

Rating:

3.0

The outside door was never locked

Rating:

5.0

I forgot her name but the manager in the morning, she was very nice and helpful!!

Rating:

2.0

Staff was often rude, including the manager. I found myself waiting in the lobby for way too long before finally getting help on multiple occasions. Storage was fine and it worked for our temporary needs.

Rating:

5.0

Process was easy to rent a storage unit, did it all online. I did go into the office to get assistance and the crew was fantastic. They are nice and helpful. Only improvement I would suggest is more motion sensors for lights as they kept going off on us.

Rating:

5.0

The new manager is fantastic. I highly suggest corporate do something nice for her. The new manager explained everything to me, and would not let me leave unsatisfied. unit prices were reasonable for storage She’s a fantastic person and I love the smiles. I will not go anywhere else, but this location. This had to be the greatest experience. I’ve had. I will be sure to let corporate know. P.s. if corporate does not do something nice for the new manager, I will myself.

Rating:

5.0

Amazing service! Owner was super helpful, would recommend to anyone.

Rating:

5.0

The staff is understanding and kind

Rating:

5.0

Love the new manager she's very respectful and is there for the customers. Thank you.

Rating:

3.0

I kind a wish they would have showed me the units before I just was charged.

Rating:

4.0

My unit was locked out the first month I was there, and my info in the computer was not correct, but the staff was very prompt and helpful, they worked through the issues very well! The add on the internet said 24 hour access and I work graveyards so it would be nice on my nights off, but I was told the key pads were being fixed and the access is 5am to 10pm until this happens.

Rating:

5.0

My only complaint is when I got the storage unit I told them I wanted to rent a truck. In 2 days and if I could get my new unit free for 1st month and they told me it didn't matter which day I got new unit that I didn't qualify. I want to know why??

Rating:

5.0

U haul has a great storage facility. EZ to get into your unit, great temp, everyone is very nice and helpful, espicially Jen. she was available for questions whenever I needed help. Becki

Rating:

2.0

Manager was helpful but most of the staff was not. Card readers to access units did not function. Unit access hours did not match what is advertised in website when booking. Access to sone units was not secure.

Rating:

5.0

Very thankful!

Rating:

1.0

Terry was wonderful! However, I had rented a unit and was only had it for two days, and I ended up not needing the unit, so I went in to close it out. Another young man, whom was also helpful, called upper management to ask if I could receive at least a partial refund since I didn't need the unit. The lady on the other end yelled so loudly that I could hear her from across the room stating, " absolutely not, she still has to pay for the full month and should know this due to the rental agreement!!!" She then hung up on the kind worker. Unacceptable behavior. There is no reason whatsoever, that whomever the woman was had to yell at that young man. He was trying to provide a great customer experience.. and he did. I wish that I knew the woman's name. I would call and stand up for that young man. Furthermore, the Bountiful location stated on the website that it was a 24-hour facility. After I had rented the unit, and received my lock, I was told that the hours had Changed to in-office business hours only, and the code that they give you for access will also not work. You have to go in to the office, wait in line, and have the staff get up to open the overhead door for access. Poor Terry was running around working harder than anytime I've ever seen, and he was still extremely patient and kind!

Rating:

5.0

This facility in Bountiful was just a great team. Everyone was very helpful, especially Terry & Jennifer. If this team was closer to my location I'd definitely go there.

Rating:

2.0

I LOVE uhaul as a company but this location is severely lacking. should really move to 24 hr access like so many other locations to compensate for lack of customer service from jen. ps if anyone needs to know all of their door security is going to have to be gutted with the electrical so a complete inconvenience for staff and clients. parking lot horrible location, if they have the chance they need to work with the city to have something done about their driveway and the condition it is in.

Rating:

5.0

The staff are working very hard to keep things going despite current difficulties with staffing, etc. They are willing to help out their customers and make do with what they have. The staff were very willing to talk options with me when I needed to make changes and do different things with my unit. I was very pleased with their hard work and customer service.

Rating:

4.0

Jen Brandon and the rest of the crew are great people to have dealt with for the 5 yrs we have had a storage with uhaul. I have recommended a few people to use there products and storage facility

Rating:

4.0

I had no issues with this storage location. Good availability and always clean.

Rating:

5.0

The customer service was professional and very helpful despite my flustered self. The staff (especially Jen) helped me to get what I needed and I very much appreciate it.

Rating:

5.0

Very helpful young man l.

Rating:

5.0

I was really impressed by how easy it was to secure a unit and move in.

Rating:

5.0

Jen was a life saver we got all our stuff into one storage unit which was very clean on the main floor close to the entrance we moved here from Calgary Alberta Canada needed something close to our hotel it was perfect monthly Storage rate was excellent would definitely use U haul again

Rating:

2.0

Employees were rude spoke to fast and didn't slow down to listen what was asked. The staff made myself and cold clean up after other people unloaded saying it was my movers that made a mess. Would not recommend people to move in. Poor hours to enter

Rating:

1.0

Unit was in really bad shape. The door was loose on its hinges and the floorboards were wobbly. We had several rude interactions with the employees, and only one of them was helpful (tall man with short blonde hair, didn't catch his name but he helped us with the door). One employee (Damien) was very dismissive of us and ignored our request for a lower unit. Another was a short white lady who was just immediately aggressive and impolite. She made me wait 5 minutes just to see her and then proceded to tell me that the door was entirely broken and that we would have to take all of our furniture through a tiny black door. While the big door being broken wasn't her fault at all, she was immediately aggressive and I felt defensive. There was also no alternate good routes outside the Uhaul storage area which made this a NIGHTMARE. Never coming back, thanks.

Rating:

2.0

Damien was the guy helping us out. Never met someone so apathetic at this place. We were trying to deal with a very harrowing situation and he interrupted us constantly, ignored me when I said I didn't want a unit up stairs because we were doing all the labor by ourselves and generally didn't care about us. Very annoyed with the service, and the storage unit area was very run down and not very stable floorboards. Bathroom was also filthy and there was no water available to drink.

Rating:

5.0

Thanks so much for Jen the manager for working With us for keeping are unit . Thank you so much it's my pleasure I will use This U-haul again Sheryl VanLeeuwen

Rating:

5.0

I first arrived at this location in Nov. 2020, with a U-Haul truck for of possessions which couldn't be unloaded as our apartment wasn't ready yet. The young lady who assisted me, gave me not 1, not 2, but 3 units, free for the first month! Prior to the first month ending, we vacated 2 of the units and kept one for seasonal items. We vacated this final unit at the beginning of June 2022, not because of being dissatisfied, but because with the rising cost of gas, I needed to make budget cuts wherever I could. Any time that my situation changes for the better, I would definitely use this location again.

Rating:

5.0

Noice

Rating:

2.0

Getting charge sometime and you could not even get in cause there system did not work the four time I went did not work they had to reset it in order to work but ya then when your payment is not on time they call you or send a letter makes me mad they do that and they can’t fix there problem with the system not opening

Rating:

5.0

Jen has helped me keep my storage ! She is wonderful She is always happy

Rating:

3.0

Only issue I had with the storage place was everytime I needed to get in the box would malfunction, they need to fix that so we don’t get annoyed

Rating:

5.0

The man named Brandon was especially helpful and kind. He really did a good job for me. Evelyn Calder

Rating:

1.0

Worst customer service experience I have ever had.

Rating:

5.0

Very helpful staff, answered every question clearly and precisely.

Rating:

5.0

After making a reservation for a storage unit approximately 2 weeks ago to move in on the 30th of November I hadn’t received an email or any sort of confirmation. So I called the uhaul number for this location and it ended going into a national que where they had no sort of reservation set up for me to move in yesterday. So we drove down to the location where I placed the reservation and there was none. So Jen was able to find a unit that was available on the spur of the moment and got it ready to rent for me and I’m so thankful for her understanding and my frustration with the whole situation! She went above and beyond what it takes to make a customer happy! Great job Jen!

Rating:

5.0

Excellent service, very helpful.

Rating:

5.0

Brandon,Jen and staff are an awesome team and i would highly recommend the facility. Thank You

Rating:

5.0

The manager Jen was amazingly kind, helpful and empathetic to my situation. Her staff were very personable and awesome to work with, especially Terry. They get an A+ in my book. I wish all companies were as friendly and great to work with.

Rating:

5.0

Management / staff very professional & efficient Would utilize this facility again for any long or short term storage

Rating:

1.0

The in office experience is great, and the online experience is also great, but don’t expect the two to mesh well together

Rating:

1.0

I moved out two days into the billing cycle, but I was told that my bill could not be pro-rated, even when I came in before that cycle started.

Rating:

5.0

The storage is perfect for what I need it for.

Rating:

5.0

A few weeks ago, had an experience when I rented a truck. I was disappointed that I had used the app to check in to save tons of time, yet ended up being shuffled from truck to truck for almost an hour while I had friends waiting. But it was business as usual, with no offer for free use of a hand truck or furniture dolley. Some kind of consolation would have been appreciated. I know things happen, but maybe Uhaul should rethink customer service when these things happen.

Rating:

5.0

Terry helped us out both times! He was amazing help! Our time there was short because we only used it for a short time to move stuff. Thank you!!

Rating:

4.0

I really like our storage unit and the ability to pay by automatic payment. But when you changed your policy to only accept a credit card and not debt I left because I do not want charges made on a credit card. All payments previously came out of bank account. I move out from their a week later. You list my business. Plus you didn't even notify me of your change and charged my account a $15.00 late fee. Way to go. So I thought my unit was paid. Poor customer service. I was with you over 4 years and not one late payment. Your loss and I am happily gone.

Rating:

5.0

I have had a awesome experience with the employees and Jen the manager. I was about to move my belongings elsewhere pror of Jen becoming manager due to lack of communication with the previous manager he was horrible. I have been at ease knowing that the security is highly watched and I have my units inside. It's pleasant to be able to pull your vehicle in the bay to load unload or go through your units A/C in summer & HEAT in the winter and all indoors. The employees all of them deserve a good positive recognition they all are amazing...... Thank you Brandon & Austin for taking care of my situation yesterday your awesome 💯💯💯