Customer Reviews for U-Haul Moving & Storage Of Bountiful

5,675 reviews

2150 S 500 W   Bountiful, UT 84010
(E of I-15 Next to Toyota of Bountiful, Behind KMART, Next to Toyota Dealer)

(801) 298-3339

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(801) 298-3339

2150 S 500 W
Bountiful, UT 84010
(E of I-15 Next to Toyota of Bountiful, Behind KMART, Next to Toyota Dealer)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Gabby was a BIG help. I could not thank her enough because she helped me and guided me to get my car off the auto transport. U-Haul of Torrance 24091 Hawthorne Bl Torrance CA 90505 Guided me to load this wrong making this unsafe but Gabby help me to get the car off with no problems. Thank you Gabby I really appreciate it. She deserves a bonus / raise for her customer service.

Daniel D 
Rating:
4.0

Just didn’t get told need to clean out the inside.

Mindy S 
Rating:
3.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

This is the best uhaul I've ever visited, hands down. The staff are the very best: competent, observant, pleasant to interact with. I can't really think of anything you could do to improve this site. You might improve other sites by taking a long look at how they're doing things here.

KIRT C 
Rating:
5.0

Customer did not leave a comment.

Vitolio K 
Rating:
5.0

Customer did not leave a comment.

Jay B 
Rating:
5.0

Customer did not leave a comment.

Stewart H 
Rating:
5.0

Its my first time renting a storage unit and I was very nervous about it all but the guy in the office got me all set up! got me a map and a card and showed me how to use it. I dont think it was usually his job to help customers with getting set up but he did it anyway and was very kind and patient.

Laurel R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeff F 
Rating:
5.0

Easy to pick up with the app on an early Sunday morning

Joan T 
Rating:
3.0

Customer did not leave a comment.

Cerise N 
Rating:
5.0

The two ladies there are just the best and very professional. Very informative about the building and the way the operation runs. Thank for making that part of my move easy.

ROBERT V  |  First Impressions 
Rating:
5.0

Very fast and efficient check-in

Byron J 
Rating:
5.0

Customer did not leave a comment.

Susan C 
Rating:
5.0

The computer was giving not doing well so the CSR had to use the old system and she did it well and got us on the road.as quickly as she could.

Mauro L 
Rating:
3.0

Customer service was excellent during pickup and dropoff. The location of the facility is in a bad spot for entering and leaving due to high speed traffic on a blind corner on ramp in front of the property. Would be nice to have a back entry/exit.

Robert S 
Rating:
4.0

Customer did not leave a comment.

Kent C 
Rating:
5.0

Customer did not leave a comment.

Jeremy D 
Rating:
5.0

We had an odd towing request and received great advice from Nicole, purchased exactly the right tow package and rented a great PU truck. A successful venture. Many thanks to everyone that facilitated this deal.

leo c 
Rating:
5.0

These people were great. I will be suggesting this facility to everyone I can. We were delighted with the employees and management.

Blake M 
Rating:
5.0

Customer did not leave a comment.

alejandro g 
Rating:
5.0

Customer did not leave a comment.

Thomas N 
Rating:
5.0

Our whole experience was great until we dropped the the truck off. As we where checking the truck back in the gentleman that was helping us told us that they had to charge us another $10 because we went over the miles. My problem with this is that U-Haul changed the location where we picked up the truck. So, we had to drive an extra 15 minutes to get to our old house. This was not something we did wrong so, I think it's crazy we had to pay extra. We asked to speak to a manager and she told us there was nothing she could do but, if we ever rent again and our location is changed ask for more miles when we pick up the truck. We ended up paying the extra $10 but, how would have we have we known to ask for extra miles. This is something that U-Haul needs to get fixed in their system or, make the customers aware so, that other customers don't get charged for something that U-Haul did. Overall our experience was great and all the staff were very friendly.

Suzzette b 
Rating:
5.0

Great customer service

Demetrius B  |  Overall Experience 
Rating:
5.0

Fantastic customer service, easy rental, comfortable vehicle. Ann was helpful and courteous.

kathy S 
Rating:
5.0

Customer did not leave a comment.

Jesus R 
Rating:
3.0

Some employees must be able to have a better costumer service…mainly at the night shift..

JESUS M 
Rating:
4.0

n/a

Brian S 
Rating:
1.0

Made a reservation weeks in advanced, arrived to pickup our 20’ truck, they put us in a 26’ truck without notifying us. When we said this isn’t what we reserved for and we felt uncomfortable driving the largest truck Uhaul offers they said there were no more 20’ trucks available and they were all out on reservations. Thereafter they were checking people into smaller trucks and many on the lot days to come.

Alexis D 
Rating:
4.0

Customer did not leave a comment.

Elder R 
Rating:
5.0

Great, staff easy to work with, smooth return of truck and equipment.

Jordon E 
Rating:
5.0

The U-Haul app made it quick and easy to make a reservation and check in. the associate was very polite and made sure the trailer was hooked up properly. the return was also quick and easy. thank you

Clair J 
Rating:
2.0

Their computer system was extremely faulty. It took siginicantly longer because of this. Resulting in long lines and long wait times. I was also charged $7 for a dolly I didn't use.

Jeramy L 
Rating:
5.0

Customer did not leave a comment.

Micaela L 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

russ h 
Rating:
5.0

Customer did not leave a comment.

DALE A  |  Overall Experience 
Rating:
4.0

Under staffed. The cargo trailer’s wiring had a short (lighting was erratic during trip).

Alex S 
Rating:
5.0

Customer did not leave a comment.

Rishabh A 
Rating:
4.0

Customer did not leave a comment.

Ashley S 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
2.0

Not particularly helpful.

GLENN B 
Rating:
5.0

The staff were incredible!! Friendly, helpful, made a good recomendation for moving materials. They should all be valued for their efforts and the face they put to the business. I'm help someone move in a few weeks and we are going to this location to rent a truck. I wish I had names but I can tell you it was the staff working the day of the rental and the staff the day before. my rental that were working when I stopped in to buy moving supplies.

Bruce A 
Rating:
5.0

Customer did not leave a comment.

Bonnie V 
Rating:
5.0

Customer did not leave a comment.

Jordan H 
Rating:
5.0

Customer did not leave a comment.

Scott B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rod T 
Rating:
3.0

Pulled up the wrong van initially. Once we got it it was good. This vehicle badly needs a headlight adjustment while on low beam.

Carl H 
Rating:
5.0

Staff were great!!

Drew C 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
4.0

There is a piece of flooring that I pointed out because I tripped on it. It happened again today (6/20). I informed the staff. They said they would fix it

Teriann D  |  First Impressions 
Rating:
5.0

The staff was very professional and great to work with. I had to move my reservation time multiple times for personal reasons and they were friendly and helpful each time. A staff member was there and ready to help my connect my trailer when I picked it up, and again to disconnect it when I dropped it off. Price was fair and the customer service was awesome. Thank you.

Kamron A 
Rating:
5.0

Very Friendly Dixie was supper helpful I could hang with her!! Excellent Service

Jeffery A 
Rating:
5.0

Easy rental

blaine h 
Rating:
5.0

Customer did not leave a comment.

Teresa W 
Rating:
5.0

Customer did not leave a comment.

Melanie M 
Rating:
5.0

Customer did not leave a comment.

Brad R 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
4.0

Customer did not leave a comment.

Lauren L 
Rating:
5.0

Customer did not leave a comment.

Eric W 
Rating:
4.0

The only reason I didn’t say excellent is that several times the large garage door was out of order and caused a bit of inconvenience.

Lori B  |  Overall Experience 
Rating:
5.0

Very satisfied

pamala m 
Rating:
5.0

Customer did not leave a comment.

Ronald P 
Rating:
4.0

Customer did not leave a comment.

Garret R 
Rating:
5.0

Customer did not leave a comment.

Jennifer E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad C 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

Lance S 
Rating:
5.0

It would be nice if the customers could reach the actual location for service.

Carlos G 
Rating:
4.0

Overall things are good but it was WAY too hot in the storage complex. Climate controlled needs to be not only heat but air conditioning as well. And there really needs to be a ramp to haul heavy stuff on a dolly instead of having to go up a flight of stairs.

Joseph H  |  First Impressions 
Rating:
4.0

Drop off went smooth.

Joseph N 
Rating:
5.0

Great people to work with, all of them!!!

MONTE F 
Rating:
5.0

Customer did not leave a comment.

ryan m 
Rating:
5.0

Dixie did a great job helping me out and good information on all my questions

richard h 
Rating:
5.0

Customer did not leave a comment.

Stephen D 
Rating:
5.0

All of the associates were friendly and amazing. They made our day!

Andrew M 
Rating:
2.0

The employees, both of them, were AMAZING!!! However, this location was understaffed. Not fair to the employees, (I felt bad for them), and NOT FAIR TO THE CUSTOMERS!!!! Note to whoever owns this location... you think you are saving money by being understaffed, but it's not right.

Michael L 
Rating:
3.0

Customer did not leave a comment.

Joe N 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

BrianJustin H 
Rating:
5.0

Good professional

RAUL Q 
Rating:
5.0

Customer did not leave a comment.

Guillaume G 
Rating:
5.0

Customer did not leave a comment.

simon f 
Rating:
5.0

Customer did not leave a comment.

Jesse R 
Rating:
5.0

Customer did not leave a comment.

kevin p 
Rating:
3.0

Was told I could keep the truck for an additional couple of hours but then when I dropped the keys in the box after hours that wasn’t the case.

Kayli P 
Rating:
3.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

Ann the GM is an excellent leader of a superb team. The AGM, the Hitch Pro, all of the CSRs presently on staff (I have at some point engaged them all) are friendly and helpful, all the while maintaining professionalism and the Uhaul way. What can be done to improve? For the staff - nothing, keep doing your thing. To the administration- who had the idea to remove propane from that store? One of the five income streams for Uhaul. Joe approve that?

John M 
Rating:
5.0

Customer did not leave a comment.

Robert E 
Rating:
5.0

Customer did not leave a comment.

Roger B 
Rating:
3.0

Customer did not leave a comment.

Timothy R 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

I have closer options for renting at U-haul but prefer the Bountiful location

Kurt A 
Rating:
5.0

Customer did not leave a comment.

ricardo o 
Rating:
5.0

Customer did not leave a comment.

leslie j 
Rating:
5.0

Employees were knowledgeable and so friendly and helpful.

Evan R 
Rating:
5.0

Customer did not leave a comment.

GAVIN S 
Rating:
5.0

Customer did not leave a comment.

Glenn D  |  First Impressions 
Rating:
5.0

I rent trucks from U-Haul at least once or twice a month in various parts of the country. Some are very bad, most are good. This location, overall, is the best. Dixie and her crew are awesome.

DAVID H 
Rating:
5.0

Make sure your on the furthest west road to get into the location, any other street it is dangerous with the traffic.

Glenn D 
Rating:
4.0

Customer did not leave a comment.

Chris H 
Rating:
5.0

Dixie was awesome and super helpful!

Tyler B 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Todd S 
Rating:
5.0

Great customer service and availability.

Scott P 
Rating:
5.0

Customer did not leave a comment.

Kurt A 
Rating:
5.0

Good customer service 👍

MAMADOU T 
Rating:
4.0

Customer did not leave a comment.

sande h 
Rating:
2.0

Due to Uhaul's scheduling conflicts this whole ordeal has taken me an additional two days and hundreds of more dollars just so I could appease the movers with the truck rental which was exactly why I scheduled everything ahead of time.

Kyle B 
Rating:
5.0

Ann was very helpful and efficient. Facility was easy to book a storage unit and unloading was very easy for the movers.,

SANDRA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corinne F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHAN A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHAN A  |  First Impressions 
Rating:
5.0

The staff and facility were great the computer program seeking the rating is annoying

Joshua M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lacie B  |  Overall Experience 
Rating:
5.0

Thank you Ann and her team 👍

SEAN L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather J  |  Online Move In 
Rating:
5.0

GM Ann Seibert and her associates went out of their way in assisting me. One could not ask for a better crew at this location. They are tops; and the storage unit afforded me precisely what I needed. I know that our Good GOD will Bless in abundance this whole crew for their kindness as this is my Prayer for them 🙏😇 Thank you all! Merry Christmas and a Happy New Year. +++

RAYMOND B  |  Overall Experience 
Rating:
5.0

Never had a bad experience. Good ppl

mike w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dallas H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anissa P  |  Overall Experience 
Rating:
5.0

Really nice when I came in

Jeffrey T  |  Overall Experience 
Rating:
2.0

The bay door for unloading is broken - I selected a unit that was close to the unloading door because the clerk told me that's what it was used for. It wasn't until after I had gotten my unit that I found out that the bay door is broken, so I can't use that. All good, I had a key card to get in. I've been to my unit 4 times since I got it to move stuff in, and the key card access isn't working. I've told the lady at the front desk and she just lets me in another way. The only problem with this is that I have to do all my moving during their hours of operation... so anytime after 7 PM that I need to get into my storage unit, I can't. The staff is really nice and things are tidy and clean, but it's really frustrating that the bay door is broken, and so is the access to get into the indoor storage units. Knowing what I know now, I would have picked a different unit - or a different storage facility.

SHARLY N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cari n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie T  |  Overall Experience 
Rating:
3.0

Only draw back is the units are only 6’ tall which reduces how much storage you can put in them

Gerald B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Haley S  |  Overall Experience 
Rating:
5.0

Anna and Dixie highly recommended.

Dominick G  |  Overall Experience 
Rating:
5.0

Manager was extremely polite and helpful.

Brandon L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurissa R  |  First Impressions 
Rating:
3.0

Enjoyed my stay very helpful staff would recommend to every one that I know

DIXIE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol S  |  Overall Experience 
Rating:
5.0

Huge thanks the team at this location. Great experience!

JOSH M  |  Overall Experience 
Rating:
5.0

NA

SCOTT C  |  First Impressions 
Rating:
3.0

The outside door was never locked

zach M  |  Overall Experience 
Rating:
5.0

I forgot her name but the manager in the morning, she was very nice and helpful!!

MYA B  |  First Impressions 
Rating:
2.0

Staff was often rude, including the manager. I found myself waiting in the lobby for way too long before finally getting help on multiple occasions. Storage was fine and it worked for our temporary needs.

Tanner J  |  Overall Experience 
Rating:
5.0

Process was easy to rent a storage unit, did it all online. I did go into the office to get assistance and the crew was fantastic. They are nice and helpful. Only improvement I would suggest is more motion sensors for lights as they kept going off on us.

Kapiolani L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie G  |  Overall Experience 
Rating:
5.0

The new manager is fantastic. I highly suggest corporate do something nice for her. The new manager explained everything to me, and would not let me leave unsatisfied. unit prices were reasonable for storage She’s a fantastic person and I love the smiles. I will not go anywhere else, but this location. This had to be the greatest experience. I’ve had. I will be sure to let corporate know. P.s. if corporate does not do something nice for the new manager, I will myself.

Travis C  |  First Impressions 
Rating:
5.0

Amazing service! Owner was super helpful, would recommend to anyone.

Pedro H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lori B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M  |  Overall Experience 
Rating:
5.0

The staff is understanding and kind

ELI R  |  First Impressions 
Rating:
5.0

Love the new manager she's very respectful and is there for the customers. Thank you.

Donna W  |  Overall Experience 
Rating:
3.0

I kind a wish they would have showed me the units before I just was charged.

NICOLE P  |  First Impressions 
Rating:
4.0

My unit was locked out the first month I was there, and my info in the computer was not correct, but the staff was very prompt and helpful, they worked through the issues very well! The add on the internet said 24 hour access and I work graveyards so it would be nice on my nights off, but I was told the key pads were being fixed and the access is 5am to 10pm until this happens.

Daniel R  |  First Impressions 
Rating:
5.0

My only complaint is when I got the storage unit I told them I wanted to rent a truck. In 2 days and if I could get my new unit free for 1st month and they told me it didn't matter which day I got new unit that I didn't qualify. I want to know why??

Donna W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana P  |  Overall Experience 
Rating:
5.0

U haul has a great storage facility. EZ to get into your unit, great temp, everyone is very nice and helpful, espicially Jen. she was available for questions whenever I needed help. Becki

Becki S  |  Overall Experience 
Rating:
2.0

Manager was helpful but most of the staff was not. Card readers to access units did not function. Unit access hours did not match what is advertised in website when booking. Access to sone units was not secure.

Fernando C  |  Overall Experience 
Rating:
5.0

Very thankful!

STANLEY G  |  Overall Experience 
Rating:
1.0

Terry was wonderful! However, I had rented a unit and was only had it for two days, and I ended up not needing the unit, so I went in to close it out. Another young man, whom was also helpful, called upper management to ask if I could receive at least a partial refund since I didn't need the unit. The lady on the other end yelled so loudly that I could hear her from across the room stating, " absolutely not, she still has to pay for the full month and should know this due to the rental agreement!!!" She then hung up on the kind worker. Unacceptable behavior. There is no reason whatsoever, that whomever the woman was had to yell at that young man. He was trying to provide a great customer experience.. and he did. I wish that I knew the woman's name. I would call and stand up for that young man. Furthermore, the Bountiful location stated on the website that it was a 24-hour facility. After I had rented the unit, and received my lock, I was told that the hours had Changed to in-office business hours only, and the code that they give you for access will also not work. You have to go in to the office, wait in line, and have the staff get up to open the overhead door for access. Poor Terry was running around working harder than anytime I've ever seen, and he was still extremely patient and kind!

Tiffany B  |  Overall Experience 
Rating:
5.0

This facility in Bountiful was just a great team. Everyone was very helpful, especially Terry & Jennifer. If this team was closer to my location I'd definitely go there.

MARTHA G  |  Overall Experience 
Rating:
2.0

I LOVE uhaul as a company but this location is severely lacking. should really move to 24 hr access like so many other locations to compensate for lack of customer service from jen. ps if anyone needs to know all of their door security is going to have to be gutted with the electrical so a complete inconvenience for staff and clients. parking lot horrible location, if they have the chance they need to work with the city to have something done about their driveway and the condition it is in.

NICOLE W  |  Overall Experience 
Rating:
5.0

The staff are working very hard to keep things going despite current difficulties with staffing, etc. They are willing to help out their customers and make do with what they have. The staff were very willing to talk options with me when I needed to make changes and do different things with my unit. I was very pleased with their hard work and customer service.

Sandra S  |  Overall Experience 
Rating:
4.0

Jen Brandon and the rest of the crew are great people to have dealt with for the 5 yrs we have had a storage with uhaul. I have recommended a few people to use there products and storage facility

Mike m  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JESSICA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen L  |  First Impressions 
Rating:
4.0

I had no issues with this storage location. Good availability and always clean.

Ammon G  |  Overall Experience 
Rating:
5.0

The customer service was professional and very helpful despite my flustered self. The staff (especially Jen) helped me to get what I needed and I very much appreciate it.

Sandra S  |  First Impressions 
Rating:
5.0

Very helpful young man l.

julissa d  |  First Impressions 
Rating:
5.0

I was really impressed by how easy it was to secure a unit and move in.

Craig V  |  Online Move In 
Rating:
5.0

Jen was a life saver we got all our stuff into one storage unit which was very clean on the main floor close to the entrance we moved here from Calgary Alberta Canada needed something close to our hotel it was perfect monthly Storage rate was excellent would definitely use U haul again

Kelly S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leigh S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRIENDJOE E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard B  |  First Impressions 
Rating:
2.0

Employees were rude spoke to fast and didn't slow down to listen what was asked. The staff made myself and cold clean up after other people unloaded saying it was my movers that made a mess. Would not recommend people to move in. Poor hours to enter

ERIC S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joel K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kim r  |  Overall Experience 
Rating:
1.0

Unit was in really bad shape. The door was loose on its hinges and the floorboards were wobbly. We had several rude interactions with the employees, and only one of them was helpful (tall man with short blonde hair, didn't catch his name but he helped us with the door). One employee (Damien) was very dismissive of us and ignored our request for a lower unit. Another was a short white lady who was just immediately aggressive and impolite. She made me wait 5 minutes just to see her and then proceded to tell me that the door was entirely broken and that we would have to take all of our furniture through a tiny black door. While the big door being broken wasn't her fault at all, she was immediately aggressive and I felt defensive. There was also no alternate good routes outside the Uhaul storage area which made this a NIGHTMARE. Never coming back, thanks.

Bethany H  |  Overall Experience 
Rating:
2.0

Damien was the guy helping us out. Never met someone so apathetic at this place. We were trying to deal with a very harrowing situation and he interrupted us constantly, ignored me when I said I didn't want a unit up stairs because we were doing all the labor by ourselves and generally didn't care about us. Very annoyed with the service, and the storage unit area was very run down and not very stable floorboards. Bathroom was also filthy and there was no water available to drink.

Bethany H  |  First Impressions 
Rating:
5.0

Thanks so much for Jen the manager for working With us for keeping are unit . Thank you so much it's my pleasure I will use This U-haul again Sheryl VanLeeuwen

Sheryl V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane O  |  Online Move In 
Rating:
5.0

I first arrived at this location in Nov. 2020, with a U-Haul truck for of possessions which couldn't be unloaded as our apartment wasn't ready yet. The young lady who assisted me, gave me not 1, not 2, but 3 units, free for the first month! Prior to the first month ending, we vacated 2 of the units and kept one for seasonal items. We vacated this final unit at the beginning of June 2022, not because of being dissatisfied, but because with the rising cost of gas, I needed to make budget cuts wherever I could. Any time that my situation changes for the better, I would definitely use this location again.

Jeff W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jayden A  |  Overall Experience 
Rating:
5.0

Noice

Zach W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catherine s  |  Overall Experience 
Rating:
2.0

Getting charge sometime and you could not even get in cause there system did not work the four time I went did not work they had to reset it in order to work but ya then when your payment is not on time they call you or send a letter makes me mad they do that and they can’t fix there problem with the system not opening

Jose L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Millinoris C  |  First Impressions 
Rating:
5.0

Jen has helped me keep my storage ! She is wonderful She is always happy

Sheryl V  |  First Impressions 
Rating:
3.0

Only issue I had with the storage place was everytime I needed to get in the box would malfunction, they need to fix that so we don’t get annoyed

Bethany W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles G  |  Overall Experience 
Rating:
5.0

The man named Brandon was especially helpful and kind. He really did a good job for me. Evelyn Calder

Evelyn C  |  Overall Experience 
Rating:
1.0

Worst customer service experience I have ever had.

Joe R  |  Overall Experience 
Rating:
5.0

Very helpful staff, answered every question clearly and precisely.

Charles G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa a  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jonathan H  |  Overall Experience 
Rating:
5.0

After making a reservation for a storage unit approximately 2 weeks ago to move in on the 30th of November I hadn’t received an email or any sort of confirmation. So I called the uhaul number for this location and it ended going into a national que where they had no sort of reservation set up for me to move in yesterday. So we drove down to the location where I placed the reservation and there was none. So Jen was able to find a unit that was available on the spur of the moment and got it ready to rent for me and I’m so thankful for her understanding and my frustration with the whole situation! She went above and beyond what it takes to make a customer happy! Great job Jen!

Bob B  |  First Impressions 
Rating:
5.0

Excellent service, very helpful.

Sonja O  |  First Impressions 
Rating:
5.0

Brandon,Jen and staff are an awesome team and i would highly recommend the facility. Thank You

Michael G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNISJAMES P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elicia R  |  Overall Experience 
Rating:
5.0

The manager Jen was amazingly kind, helpful and empathetic to my situation. Her staff were very personable and awesome to work with, especially Terry. They get an A+ in my book. I wish all companies were as friendly and great to work with.

Elicia R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carmilla P  |  Overall Experience 
Rating:
5.0

Management / staff very professional & efficient Would utilize this facility again for any long or short term storage

glenn e  |  Overall Experience 
Rating:
1.0

The in office experience is great, and the online experience is also great, but don’t expect the two to mesh well together

RICHARD D  |  Overall Experience 
Rating: