Comentarios del cliente para U-Haul Moving & Storage of Boone
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Boone
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Bryan E. en
Keep up the great work. Thank you, Bryan Ellis
Charles K. en
Everything worked like it should.
Elizabeth J. en
I needed a truck same day and very last minute. I was very pleased with how helpful the staff was in getting me into a vehicle. Great customer service.
CHRISTOPHER K. en
Nothing, service was excellent!!
Linda S. en
Everything was perfect from pick up to return. The employees were knowledgeable, friendly and very helpful. I would definitely recommend this location.
David B. en
Very good
Jay J. en
I rated the location average in so much as the check-out was marred by technological issues and an incredible burden of time to complete the process. Upon return, the new manager was most helpful and apologetic, explaining changes and issues that were prevalent at the time of check-out. In that this is not the first time I've used this location, I hope the new administrative change will prove beneficial to the time and efficiency concerns previously encountered.
Oscar K. en
This was near the end of the day, ie closing. The person was VERY helpful, came to storage unit to assist. They were great. Very good experience!
Catherine M. en
Young man was very polite and did a thorough job.
Annie S. en
When emailing customer their equipment is at location and ready. Make sure iris there. I was billed for equipment I didn’t order and got equipment I couldn’t use and had to pay for it.
Judith E. en
I was told to fill truck to 3/4 tank by Columbus staff - I did and the person in Boone was rather rude and said I was 1/8 off??? I was pretty upset as the charge was ridiculous - will never recommend again. Also - mileage was crazy - the rental place was 35 miles from my home - I had to unload at mountain home in Deep GAO - did no extra driving yet was charged mileage - to say the least, I was disgusted with U-Haul
Walt B. en
Although trying the help, employee was poorly trained and unable to address customer issues. Had to wait for almost 45 minutes while she tried to help another customer, and was continually on the phone with someone who was helping her thru very basic steps to help other customer. This location is poorly staffed with untrained personnel. Wasn’t even trained enough to handle my simple pre-authorized AMEX card confirmation to complete the transaction. Horrible experience in a pre-registered transaction that should have taken no more than 10 minutes to complete. Get some qualified management. Customers should not have to put up with poor service.
David B. en
Perfect
ROGER A. en
What am I supposed to do with the key after I drop off?
Harold D. en
Very easy processing in. Vehicle was very new and in perfect condition.
wilson G. en
very professional, in and out very quick
Daniel S. en
Check in was quick and painless and the gentleman was very professional !
dave R. en
Nice friendly staff who had a pleasant a pleasant and upbeat attitude.
John C. en
Excellent customer service
Lynne E. en
Eveything was fine except when we took our mattress and box spring out it smelled terribly. Like moth balls. We couldn’t get the smell out and it smelled up my sons apartment. Ended up having to buy
James C. en
Thank you!
Bruce F. en
Good experience. Would use again.
Robin H. en
Some of the employees were very rude.
Nastajah H. en
N/A
Monte' L. en
Worst U-haul facility I have ever encountered, they are racist and unprofessional.
emily c. en
Good service.
James B. en
Olivia was rude and did a horrible job conveying to me that the truck had to be returned that night to avoid overcharges. Would not recommend
Joan M. en
Rosen traps in storage unit
cynthia B. en
Not enough staff to handle customers. Wait time was excessive.
Dianne L. en
Very friendly and helpful. I would recommend this location to anyone needing these services.
DAVID S. en
My experience with Boone Uhaul was fantastic! Don and his staff were super efficient and friendly with both truck rental and storage unit rental. I would recommend them to anyone.
gwinn H. en
Well run facility
INDIA M. en
Owner was rude and NEVER fixed an issue with my door that prevented me from closing it on my own.
Susan J. en
My unit was entered and my Sterling was stolen leaving the door opened. A rat came in and died. Uhaul forgot to check the box for my Amex and nearly auctioned my goods before calling my son. Horrib
jim d. en
Don is an asset to the location he is very personable and helped myself.
Judy H. en
I have used Uhaul of Boone multiple times. The owner and staff have all been very kind and helpful each time.
Billy O. en
The owner was very friendly and helpful. I will definitely use this storage facility again in the future.
Tammy W. en
Very accommodating friendly staff. Last minute needed bigger unit Thank you for helping my mother with that..will Definitely use again..
Sara J C. en
Don was very helpful. Returning vehicles was straightforward and easy. Also, we noticed inside Don was well stocked with Uhaul boxes of every size and many types of packaging materials.
James E. en
Getting a call back from the local office (not the regional office) is not always successful.
Samantha F. en
The owner, Donald, is rude, simply put. Leaving Uhaul trucks blocking the storage areas and then being rude when he is asked to move them. Access areas were icy and snow covered for a most of December
Erica S. en
Called the office. The person who answered was rude. Did not reply with a "your welcome" , ask if i needed anything else, gung up w/o saying goodbye & displayed a lack of any customer service skills.
Virginia O. en
The facility was always well kept. The staff was helpful and friendly at all times.
Nino A. en
Employees where very helpful and I would recommend this place.
Carissa W. en
I had a very pleasant experience from start to finish, moving from Kentucky and then using the storage facility in Boone for a month.
Stephen p. en
Owner/Operator is super friendly and helpful. Very clean and secure outfit.
MARSHALL W. en
I was disabled and on 60% of my pay. U-Haul would not take partial payments and added late fees. Shameful disregard ending in auction and further charges which I will not be paying.
Jennifer M. en
The call center spokesperson was courteous and efficient.
Catherine A. en
The driveways could have been set up differently but the employees didn't construct the building so it's cool, I liked the staff a lot
Matthew B. en
great
Kaysi D. en
NA
Chad B. en
Very convenient and the staff is helpful.
andria r. en
These guys are great. Very helpful. Took care of my daughter moving between apartments. She was in good hands.
Kimberly M. en
Check-in staff was alone and did well to manage the number of customers as best he could. He continued to be very polite and friendly. Both staff at check-out were very kind and helpful.
Annemarie M. en
Facility was always clean and staff very professional. Don, General Manager assisted with all of our close out needs. Recommend using this facility for all of your storage needs.
Racheal C. en
I rented a 5×5 unit for 2 months. When I removed my stuff, a lot of it was filled with mouse poo. There was a mouse detergent in the unit when I moved in but it obviously did little to get rid of them
Marissa S. en
As first time storage renters we were not told a lot up front. We didn’t know that rats could get into the units and rip stuff apart. It was inconvenient to go there and have to refill the rat poison.
Paul S. en
Excellent experience.
paul a. en
parking at this facility is inadequate quantity and dangerous(need to back out on a busy highway on a curve when renting). other than that, really good experience
Logan O. en
Very helpful staff that answered all of my questions. Easy access to facility and I felt like me and my stuff were well secured inside.
lewis f. en
Only used for a month but great service!
Gordon J. en
The facility is in very good shape. The staff does an excellent job in keeping the facility up. The only draw back is the congestion created at the entrance when trucks are rented/returned.
Van D. en
Mike was helpful and professional and the unit were as advertised. Check out was hassle free
Colemen L. en
Very friendly helpful, and understanding
david k. en
Great help from all of the staff. Well done.
Judi W. en
Very friendly staff
SUZANNE D. en
Very helpful people working there. We had a very large truck so they drove and positioned the truck so we could unpack the storage unit.
Michael A. en
Check in and check out process was efficient and simple.
marjo M. en
reported a water leak and it was taken care up right away. Employees always friendly and helpful.