El cliente no dejó un comentario.Van J.
Customer Reviews for U-Haul Moving & Storage of Boone
Boone, NC 28607
(S Of Coca Cola Plant)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It could not have gone any smoother!Joanne N.
El cliente no dejó un comentario.Lonnie B.
El cliente no dejó un comentario.Joe B.
El cliente no dejó un comentario.kimi p. | First Impressions
El cliente no dejó un comentario.Jim M.
Much friendlier service than pickup location.Kevin S.
Ensuring blankets ordered are available.Trace S.
always kind and friendly when I have rented from them!Gina O.
Hope to never use uhaul again not fault of the drop off location owner or pickup location owner as they had clean well lite areas for pickup and deliverySandra P.
Great service provided. Don't change a thing.Michael A.
El cliente no dejó un comentario.Buddy D.
More staff would help with customer volume.Richard D.
El cliente no dejó un comentario.Bill D.
First class all the way!Anthony P.
El cliente no dejó un comentario.Robert T.
Very easy to drop off. The staff was very helpful in unhooking the trailer and getting us on our way quickly. First class.Anthony P.
El cliente no dejó un comentario.Pablo Q.
El cliente no dejó un comentario.Kristin M.
El cliente no dejó un comentario.Henry T.
Prompt and courteous. Thank you. Equipment well built.Lonnie B.
Ease of pickup was great! The truck was clean and ready to go. Service was courteous and quick.Preston E.
They have great customer service. Positive people Jennifer and Matt do a great job!ROBERT I.
El cliente no dejó un comentario.Frank B.
El cliente no dejó un comentario.Kammee L.
Thank You so much. I we truly appreciate you very muchNatalie H. | First Impressions
Stop charging such high fees and give accurate quotes. I was quoted 136.00 for rental and 100 miles. I drove 85 miles and ended up being charged 146.00 that is not right especially driving less miles than quoted.Andrew B.
El cliente no dejó un comentario.ROBERICK R. | Overall Experience
They have been very helpful and communicative with me about everything. Great staff to work with.Christian A. | First Impressions
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Ongela P.
El cliente no dejó un comentario.Sarah K.
El cliente no dejó un comentario.Suzanne M.
El cliente no dejó un comentario.Gloria L.
El cliente no dejó un comentario.Jose G.
REMOVE SMOKING ODOR IN THE CABINFATIMA M.
El cliente no dejó un comentario.Rex H.
El cliente no dejó un comentario.Andrew B.
Matt was professional and eager to assist meâ€¦thank youDANIELLEWIS D.
El cliente no dejó un comentario.Cory M.
El cliente no dejó un comentario.dale P.
I live in banner elk, therefore driving to and from boone and adding 19 cents a mile adds up!!! My initial email quote was around $41 plus mileage so my bill came to $83!!! At least the personnel were very helpful and caring people!!Theresa S.
El cliente no dejó un comentario.Grace N.
The manager at this office charged me a late return fee, even though she told me she didn't when I called the next day to check (the person who checked me out assured me that would not happen as long as it was there before UHaul opened the next morning) m, - AND she charged me for insurance even though I declined it at check-in, and last but not least , she charged me almost $10 for gas when we DID fill the tank at the nearest gas station coming from Banner Elk, as we were. I have tried to reach her numerous times , maybe 10-12 times, but she is always gone by noon, and I'm not able to call in the morningâ€¦ Others that work there say she looked at my contract and that she did nothing wrong. In total she overcharged me over $40..! The few extra miles over my estimated amount is the only part she got right. I asked to speak to a manager over her and I was told she was the highest contact they could put me through to. I've used UHaul a lot this year and last year since moving into a new home, but just the nerve to lie to me when I spoke to her n then continue justifying her actions have so pissed me off, I will do no more business with this office ever again..! I have two storage units yet to unload in Boone and for sure I will NeVer use this office againnicki T.
El cliente no dejó un comentario.dave Y.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Wayne T.
El cliente no dejó un comentario.Tom M.
El cliente no dejó un comentario.Timothy L.
El cliente no dejó un comentario.Ronald W.
Quick efficient and willing to helpJon C.
The original appointment was at an address very close to us (262 Lemly Rd): Deep Gap Storage 6466 Old Hwy 421 S Deep Gap, NC 28618 However, upon arriving we were informed that they didn't have trucks and we actually needed to go to a place on the other side of Boone. We needed the truck to make two trips from our house to the Ashe County dump. Anyways, all that worked out fine except more than half the miles were spent driving to and from the truck's actual location (which was about 30 minutes each way).Derek H.
El cliente no dejó un comentario.Timothy C.
El cliente no dejó un comentario.RENAE E.
El cliente no dejó un comentario.Lisa P.
Picking up our truck was easy and the person helping us at the counter was efficient and kind!Preston E.
El cliente no dejó un comentario.Joyce M.
El cliente no dejó un comentario.Kerri C.
Checkout was very efficientDavid R.
El cliente no dejó un comentario.Paul P.
El cliente no dejó un comentario.Frank B.
El cliente no dejó un comentario.PATRICK M.
Great staff. Very professional and helpfulCharles H.
Great staffBruce R.
El cliente no dejó un comentario.Tom M.
I originally was to drop off in banner elk. The rental agent was rude and said too drop it off in Newland. He said no and Banner Elk location is not to send people there for drop off ! this is very inconvenient to the renter. what ever problem is with these agents it needs to be fixed.CINDY W.
Top notch facility organized and clean.SAL C.
Staff was friendly and had no issues at all.Elliott P.
El cliente no dejó un comentario.PaulMichael C.
Professional and friendly- nice peopleWilliam W.
Quick and efficientDurk M.
El cliente no dejó un comentario.Joonghee L.
El cliente no dejó un comentario.Melina G.
Excellent location. Great staffJOE P.
Enclosed trailer door stuck and dentedHenry C.
El cliente no dejó un comentario.April B.
Better maintenance and inspection of trucks. I broke down on the side of I-85 due to a transmission issue that was already showing signs when I picked up the vehicle. Roadside assistance got the truck picked up, but did NOTHING to get me back home to North Carolina from Georgia. I had to pay a $600 Uber out of my own pocket.Derek H.
Outstanding customer serviceTricia H.
El cliente no dejó un comentario.Sara C.
Only complaint i have is I reserved a 10 foot and got a 15. Yes upgrade but also costs more on gas. I just wanted a 10 foot!!! But both pick and drop off locations were very friendly and efficient!Julie M.
The experience of picking up the vehicle was great.Joseph H.
El cliente no dejó un comentario.Fred O.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.Howard M.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.Mark A.
Clean it up! Customer service.Ann S.
Employee was alone but so nice and helpful. He really worked fast. You are lucky to have him.SHARON O.
This is a top-notch location. I've dealt with them several times and they are consistently excellent.Steven P.
Looked like a top notch operationLarry W.
El cliente no dejó un comentario.john R.
Drop off chaotic. Tought to drive thru locatiorobert K.
El cliente no dejó un comentario.Denise P.
El cliente no dejó un comentario.Nicholas P.
El cliente no dejó un comentario.Lynn C.
El cliente no dejó un comentario.Laura S.
El cliente no dejó un comentario.Ward Z.
El cliente no dejó un comentario.Don K.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.George D.
El cliente no dejó un comentario.Cameron W. | Overall Experience
Jennifer was so helpful. She went above and beyond to help me with renting a truck and storage. She is knowledgeable and is willing to help if she is able. I appreciate people who put that extra something in their customer service. Thank you Jennifer!Treecie K. | First Impressions
Jennifer was a big help and very professional!!lynn s. | Overall Experience
El cliente no dejó un comentario.LYNN K. | Overall Experience
El cliente no dejó un comentario.Jennifer P. | Overall Experience
El cliente no dejó un comentario.CHARLES T. | First Impressions
I lost about $15,000 of belongings due to a warehouse fire caused by a person who was living in one of the units. Not secure. No way. Not happy. No way. Will never use this facility again. Will not recommend it to others. Compensate me for my loss due to your negligence and I might be happier.mary m. | Overall Experience
El cliente no dejó un comentario.angela m. | Overall Experience
El cliente no dejó un comentario.LAWRENCE W. | Overall Experience
El cliente no dejó un comentario.Todd J. | Overall Experience
El cliente no dejó un comentario.roger c. | Overall Experience
El cliente no dejó un comentario.Kim T. | Overall Experience
The storage unit was overrun with mice. Presumably neighboring tenants were storing food in their units. I had to routinely stock a lot of poison bait in mine to prevent damage to my stuff.Keith L. | Overall Experience
El cliente no dejó un comentario.Paula H. | Overall Experience
El cliente no dejó un comentario.Elmer B. | Overall Experience
The friendliest place I have used. They helped me decide what I needed for my move and I was accommodated. Will was great!!! And the lady that I talked to on the morning of the 23rd was very sweet. Yes I would rev one d the dealership there in Boone North Carolina. Thank you guys for making this easierBenita F. | First Impressions
Great staff!Rebecca P. | Overall Experience
Thank you for a great service, all was clean and ready to use when we needed it.jennifer p. | Overall Experience
El cliente no dejó un comentario.Ted G. | Overall Experience
Very easy process. Will return!Patricia J. | Overall Experience
U-Haul has always been there for me. I always get excellent service. Highly recommended! The folks in Boone are top notch!Charles M. | Overall Experience
El cliente no dejó un comentario.MELISSA W. | Overall Experience
El cliente no dejó un comentario.Elissa K. | Overall Experience
El cliente no dejó un comentario.James F. | Overall Experience
El cliente no dejó un comentario.Cameron Y. | Overall Experience
El cliente no dejó un comentario.brett b. | Overall Experience
El cliente no dejó un comentario.Heather V. | Overall Experience
El cliente no dejó un comentario.Cynthia C. | First Impressions
El cliente no dejó un comentario.Kimberly N. | First Impressions
Jennifer was really good, efficient and professional! She is outstanding!!chris g. | First Impressions
We did have issues with the door sliders needing to be replaced on a few units. Management did take care of the problem.Kristen W. | Overall Experience
Everything is outstanding!Charles M. | First Impressions
I’m not a fan of uhaul as a company but Jennifer was always wonderful and helpful.Lisa N. | Overall Experience
El cliente no dejó un comentario.Coleen` A. | Overall Experience
My daughter and I had one item left in the storage unit and could not put on the truck ourselves. One of the ladies at the front desk offered to help us get that one item into our moving truck. Saved a big headache from coming. She is an amazing person. I didn't get her name, she has blonde hair and a little overweight. God bless her.Diane T. | Overall Experience
El cliente no dejó un comentario.George J. | Overall Experience
The woman that helped me was really kind and patient. She made a tough day of moving light and sweet for a moment. She was really wonderful and helpful with everything. Did have a charge for a dolly that I didn't get but I don't think that's on your end I think it was assumed by uhaul. Again appreciate the great service. ¡Gracias!Lisa N. | First Impressions
Bummy vibes but nice facultySeton I. | First Impressions
El cliente no dejó un comentario.jenny r. | Overall Experience
El cliente no dejó un comentario.TONY H. | First Impressions
El cliente no dejó un comentario.ANGELA B. | Overall Experience
El cliente no dejó un comentario.Dennis T. | First Impressions
El cliente no dejó un comentario.Donnell S. | Overall Experience
El cliente no dejó un comentario.Kimberly J. | Overall Experience
El cliente no dejó un comentario.CYNTHIA L. | Overall Experience
Will and Olivia were awesome!!!CYNTHIA L. | First Impressions
El cliente no dejó un comentario.Erica a. | Overall Experience
El cliente no dejó un comentario.George J. | First Impressions
Easy with friendly, professional customer service!Paula S. | Online Move In
El cliente no dejó un comentario.susan j. | Overall Experience
The staff was great. Will was very helpful.Stephen J. | First Impressions
Mike and Zach, employees at U-Haul in Boone were professional and helpful but unfortunately, a new employee Jennifer did not answer the phone, nor return messages nor try to help us in any way. We spent about $1000K on 3 moving trucks over a 3 week period. 2 of the rentals entitled us to 2 months of free storage. I was told that I could use those consecutively but when I tried to call and verify at the end of the first month, I could never get through to Jennifer who needed to make the decision. Her ineptitude caused me to go over the first free month and since they did not honor their word and let me have the 2nd free month, I had to pay a whole month's rent for storage of a simple antique desk. I was entitled to 2 free months. The greed and unfriendliness makes me want to never recommend UHaul in Boone on hwy 105.Michael F. | Overall Experience
El cliente no dejó un comentario.Donnell S. | First Impressions
The two gates were open all the time as they both were struck by vehicles in attempts to enter/exit. These folks go above and beyond for the customersJOHNNY T. | Overall Experience
Mike and his team worked hard to find me a solution to my moving needs within a very short window. The processes he used to expedite in such a smooth manner gave me confidence to trust his recommendations. I support promoting this business to my friends and and anyone that has needs similar to mine.JOHNNY T. | First Impressions
Customer service and storage units were first class and exactly what we needed. If you need storage in Boone, this is the place to goMcDaniel B. | Overall Experience
The facility was great. The online billing was not so good. I could not pay my bill until the day it was due. Until then, it showed a Zero balance due. With the first month free, it was misleading that my bill on month 2 was zero dollars as well. I received a late notice and paid the $15 late fee. If I had been notified that it was due, even the day of, I would have paid on time. Please considering allowing people to prepay and not have to wait until the day off to pay. I am aware there is an automatic payment option, but my rental was so short I did not want to use this feature. Gracias.Michael M. | Overall Experience
El cliente no dejó un comentario.Mark K. | Overall Experience
El cliente no dejó un comentario.CLAY H. | Overall Experience
Our confirmed reservation for a 20' truck was 'bumped' therefore we had no truck for moving. This was college move out/in weekend. The staff showed no concern at all and offered no solutions. We decided to rent a storage unit for 24 hours to be able to store and protect the large amount of home items we needed to move. The staff made no efforts to help or support us. Actually acting quite aloof about the whole issue. Not their problem, they didn't care. We rented a 10x10. As we were moving in to the unit, one staff member repeatedly was very aggressively driving past us, on a corner, and loudly telling us we had to move out of the way. It was unnecessary to be so aggressive. We were trying to stay out of the way with very little room to park our vehicles to unload/load. Other clients managed to get around us fine. I would never use this site again, nor Uhaul and I will be SURE to inform my friends/family of this nightmare situation. The biggest issue I have is the absolute lack of care or concern by the staff that Uhaul had caused this problem for us. We had our reservation and Uhaul didn't follow through with the vehicle.Lisa Y. | First Impressions
El cliente no dejó un comentario.Olivia O. | Overall Experience
My only comment is that we also tried to book a truck/ van/ tow for yesterday and were told that there were non available. It was frustrating doing frequent trips to the unit with our cars and seeing several trucks etc lined up in the facility. moving took a lot longer than it should have done , a van or tow would have meant we could have done it in one go.PETER I. | Overall Experience
Very professional and friendly staff and the lot was exceptionally clean .THOMAS W. | Overall Experience
Extremely easy experience. Have already made multiple recommendations to peers. Gracias.Susannah b. | Overall Experience
Nice people, nice facilitiesWilliam S. | Overall Experience
El cliente no dejó un comentario.Rodney V. | First Impressions
El cliente no dejó un comentario.Sarean G. | Overall Experience
They lost my information, broke into my unit, and moved my things, and as a result broke some valuable plate ware that is been in my family for three generations.JASON H. | First Impressions
El cliente no dejó un comentario.christopher w. | Overall Experience
This is a clean and safe place.Patrick M. | First Impressions
After being under the impression I had my storage unit reserved, I moved ALL of my belongings into Boone as I'm searching for a home and after arriving at 4:30 in the office I was told my storage unit was not available and that they were closing soon so I couldn't see what size the next one below was. That WOULD NOT hold all of my belongings And now I am homeless with no where to keep my things. Extremely disappointed and unprofessional. I spent my entire day stressed and that's not something I could forget. The customer service was not the best To day the least.CHLOE M. | First Impressions
El cliente no dejó un comentario.Melanie T. | First Impressions
The staff that assisted me was very helpful and friendly.Benita V. | First Impressions
El cliente no dejó un comentario.Stacey M. | Overall Experience
I'm a repeated customer and I'm always treated great,Mike and the staff are top notchJohn C. | First Impressions
They went over and beyond to help me !Kari M. | Overall Experience
Great placeWilliam S. | First Impressions
El cliente no dejó un comentario.Melissa C. | Overall Experience
The place seemed in disrepair (the gate to the facility was actually broken and remained open all the time) the monthly cost of a unit isn't prorated (we only used about half of the month at the time of our departure) and the unit we were originally set up with looked like it had a homeless person living in it (sleeping bag, microwave, yellow rice packet...) The only reason I'm not indicating "poor" for overall experience is because Olivia, the college student who seemed to be running the show both times I went into the office, was getting it done. She provided good customer service and seems like she's got a bright future ahead. But ultimately the facility's condition caused my wife and I to find storage elsewhere.lee m. | Overall Experience
El cliente no dejó un comentario.Bree K. | First Impressions
I was assisted by Will and he was very professional and informative. He was able to answer all of my questions and get me a unit that met my needs while being efficient but friendly! Super quick and easy processErica a. | First Impressions
Disappointed to find that storage rates are not pro-rated upon moving out. I moved out a week after paying my storage fee, but I'm sure uhaul has already moved someone into the space I just gave up. Getting in and out was often a pain. The back gate has been broken, so you had to use the front gate (which was never closed) only to find it was often blocked by trucks getting checked in/out.Matt B. | Overall Experience
El cliente no dejó un comentario.james h. | First Impressions
Easy access and clean equipment.Kathy C. | Overall Experience
Very fast and easy.Riley R. | First Impressions
Extremely rude, very disappointed.Daniel F. | Overall Experience
Too expensive compared to other storage facilities in the area. Too shard to access - seemed there was always a rental truck or trailer being checked in/out blocking the road !Richard S. | Overall Experience
Donald runs a clean safe professional facility and is always helpful and friendly.Tina J. | Overall Experience
Always helpful and Courteous! Mike was Great to work with!Dianne P. | First Impressions
This was near the end of the day, ie closing. The person was VERY helpful, came to storage unit to assist. They were great. Very good experience!Oscar K. | First Impressions
Excellent customer serviceJohn C. | First Impressions
Eveything was fine except when we took our mattress and box spring out it smelled terribly. Like moth balls. We couldn't get the smell out and it smelled up my sons apartment. Ended up having to buyLynne E. | Overall Experience
¡Gracias!James C. | Overall Experience
Good experience. Would use again.Bruce F. | Overall Experience
Some of the employees were very rude.Robin H. | Overall Experience
N/CNastajah H. | Overall Experience
Worst U-haul facility I have ever encountered, they are racist and unprofessional.Monte' L. | Overall Experience
Good service.emily c. | Overall Experience
Olivia was rude and did a horrible job conveying to me that the truck had to be returned that night to avoid overcharges. Would not recommendJames B. | Overall Experience
Rosen traps in storage unitJoan M. | Overall Experience
Not enough staff to handle customers. Wait time was excessive.cynthia B. | Overall Experience
Very friendly and helpful. I would recommend this location to anyone needing these services.Dianne L. | First Impressions
My experience with Boone Uhaul was fantastic! Don and his staff were super efficient and friendly with both truck rental and storage unit rental. I would recommend them to anyone.DAVID S. | Overall Experience
Well run facilitygwinn H. | Overall Experience
Owner was rude and NEVER fixed an issue with my door that prevented me from closing it on my own.INDIA M. | Overall Experience
My unit was entered and my Sterling was stolen leaving the door opened. A rat came in and died. Uhaul forgot to check the box for my Amex and nearly auctioned my goods before calling my son. HorribSusan J. | Overall Experience
Don is an asset to the location he is very personable and helped myself.jim d. | Overall Experience
I have used Uhaul of Boone multiple times. The owner and staff have all been very kind and helpful each time.Judy H. | Overall Experience
The owner was very friendly and helpful. I will definitely use this storage facility again in the future.Billy O. | Overall Experience
Very accommodating friendly staff. Last minute needed bigger unit Thank you for helping my mother with that..will Definitely use again..Tammy W. | Overall Experience
Don was very helpful. Returning vehicles was straightforward and easy. Also, we noticed inside Don was well stocked with Uhaul boxes of every size and many types of packaging materials.Sara J C. | First Impressions
Getting a call back from the local office (not the regional office) is not always successful.James E. | Overall Experience
The owner, Donald, is rude, simply put. Leaving Uhaul trucks blocking the storage areas and then being rude when he is asked to move them. Access areas were icy and snow covered for a most of DecemberSamantha F. | Overall Experience
Called the office. The person who answered was rude. Did not reply with a "your welcome" , ask if i needed anything else, gung up w/o saying goodbye & displayed a lack of any customer service skills.Erica S. | Reservación
The facility was always well kept. The staff was helpful and friendly at all times.Virginia O. | Overall Experience
Employees where very helpful and I would recommend this place.Nino A. | Overall Experience
I had a very pleasant experience from start to finish, moving from Kentucky and then using the storage facility in Boone for a month.Carissa W. | Overall Experience
Owner/Operator is super friendly and helpful. Very clean and secure outfit.Stephen p. | Reservación
I was disabled and on 60% of my pay. U-Haul would not take partial payments and added late fees. Shameful disregard ending in auction and further charges which I will not be paying.MARSHALL W. | Overall Experience