Very nice modern location and friendly staff. Truck steering was loose and alignment seemed off. Also AC in truck didn't work which was frustrating on a hot day.
Andrew T.Customer Reviews for U-Haul Moving & Storage of Bloomington
Testimonials From Recent Customers
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The guy who helped us was super friendly and knowledgeable. He made the whole process very easy and fast. He is really good at what he does and enjoys his work as it comes through in a great customer experience. Thanks you!!
Joy J.thanks
Pieter B.Truck bed was dirty, otherwise clean.
Justin B.This was a terrible rental experience! I was charged an extra $45 for nothing at all.
SARAH R.Have a full tank of gas are at least have it on half a tank. Also move the office closer to the trucks I find it weird that the office is across the street I find it to be a inconvenience.
Shelly H.1. The online mobile pickup id no work and everyone there had the same problem 2. The lady at pickup was nice and helpful 3. the guy that was there when I dropped it off was curt, snotty, short, not helpful, insulting and rude so I would never go back
Donald K.More signage to new office.
James R.Staff was great!!
Tom M.Next time please clean the inside of the van and spray some air freshener. And fill the van up with a full tank of gas
Tomohito N.It appears that U Haul has a practice of bait and switch. Several people I talked to ordered a smaller trailer which said “guaranteed†upon order only to find out 48 hours prior that the actual pickup location was miles away. Which results in changing to larger and more expensive equipment. My $65 estimated turned into $109. I would definitely check other places before renting from uhaul again. The people in Bloomington were excellent. I asked to see the inside of the trailer which was filthy when they opened it. But the person showing me how to hook it up swept it out. Thanks for asking for feedback.
Kathy C.Clean the bugs from windows and mirrors. Also the fuel gauge reads full, but I was able to add almost 4 gallons immediately after I picked the truck up.
curt D.Fuse box for charging phones not working. Link to verify equipment at check out did not work. Very dangerous for long trips to not have charger for phones in case of emergency. Very poor service.
abdullahi A.The process want smooth, your employees were helpful and polite! Thank You!! Tom K.
Thomas K.My only problem was that the cigarette charger port would not power my GPS and the loss of it was very troublesome. Otherwise everything was as expected.
Paul L.They were ready for me, and had me on my way. Excellent service both locations. Gracias
Gary N.Clean cab except cup holder area. I didn't want to put anything in the holders. All other areas were clean
Cynthia N.Get these folks a raise and some help. This location is always busy and these employees are absolute saints.
Sophie P.Truck came with very little fuel in it. I had to stop for fuel before even getting on the freeway. Should come with at least a half of a tank. This is a simple common courtesy, if you are expecting the fuel to be replaced I should not have to get fuel two times to return it with the same fumes it was given to me on! You are welcome for getting extra fuel out of me.
Troy T.I really think i was over charged. Van was dirty and completely at the full mark. By accident I over filled it. Great customer service.
Mary C.Very quick drop off Nice
Jeff C.It was an amazing experience. No gripes.
Jacques W.receipt came very late! I dropped at 1 and receipt came at 5! Employee did not check vehicle with me! I ordered pickup and they gave me Van! That IS disgusting! I will never use U-haul! I need what I reserved! Very bad!
George G.Label the exit door on bulding better i almost walked into the glass. No just kidding it was a great experince.
Thomas T.No communication at all. Get better customer service
Christopher R.Tony and his team in Lakeville were awesome. They helped us every step of the way. The guys in Bloomington were great as well.
Matthew M.The rental location was changed without my knowledge. I was transferred around 5 times before a representative explained the location change. I had to travel 30+ mins away to pick up the truck. The steering wheel was not straight so I had to hold it towards the left in order to drive correctly. The floor of the truck heats up which was crazy.
Janette J.The back door to the rental van would not open resulting in more work for us to move furniture in and out of the side door.
Joe M.More help with hooking up the trailer. Did it myself, which is ok, but couldn't check the brake lights
Stuart F.Mobile check-in took at least 20 minutes (waiting for ID verification and other stuff that could've been done prior to day of) and if not for happening to find an employee that was luckly able to switch me to a different truck and give me its key, I would've had to walk up a hill to a different location to get the key AFTER being told to go to my truck, then walk back to the truck. Truck was also a bit dirty. At checkout, I again had to park the truck then climb a rickety, janky looking stairway to a secondary building to actually drop off the key. There was also no way to report any damage if there had been any, if there had been any. The entire process was a horrible experience and literally the only thing good was that it was a decent price for the truck. I will never do business with U-Haul again.
Joel A.Assign equipment at the site that I reserved. This is twice in a row that my pickup site was changed to a much farther location.
Steve D.I drove a total of 11 miles yet I was charged for two gallons of fuel. I sent an email asking for an adjustment but so far no one has bothered to respond.
Douglas B.Staff was great!
Susan L.All good
Karl B.Excellent customer service it was very appreciated! Thank you…
Shelly L.Equipment return process should be improved.
NIHIL BRITTO X.reserved a 15' truck & 2 dollie's for my move this weekend over 2 weeks ago at least... ended up with a 10' and no dollies because they were "already taken". i was offered no replacement or comp for this mistake. i also arrived to pick up my equipment at 10:30am so not sure how my reservation got screwed up so bad in the morning. i am also 6 months pregnant and was depending on all the equipment to be there for my use. what's the point of reserving if you don't get what you ask for anyways and no solution?
Cara P.At pick up (of a truck rental), advise the customer where to park the truck when returning it. Service at this location is very good. I'm impressed with the new facility and choices available to anyone who needs help to make their move go smoothly. Also, the online interface is very good--a timesaver. I will be back.
James M.Staff were very helpful. Especially Griffin and Trey and Patti. Everything went smoothly. No complaints.
Nancy E.We were checking around and then came to U-Haul. What a different experience. We scheduled via phone and then went in to make sure the dollar amt., pick-up time, etc. was correct. Not only was it all correct, the woman that helped us in the Bloomington store was beyond accommodating and helpful. We will always use U-Haul and will recommend to all. Thank you for such a straight forward and pain free experience.
Susan S.I was very unhappy with the service provided by U-Haul. After I arrived at my destination (5 hour drive), we unloaded (3 plus hours) I looked at my contract and since there was no drop off location, I called Marcus (from pick up) and he was not able to help me. I looked at the materials and it said I could drop off the truck at any location. I drove 20 minutes and was told I could not drop it off there. I was directed to a location that was another 30 minutes away. This is a problem in your system. It caused more miles, more gas and more time. I want a refund!
Tina G.Improved cleaning vehicle inspection. My vehicle had half smoked cigarettes' in the driver side door, stunk of smoke and ultimately broke down after forty miles of driving. Additionally roadside assistance took five hours resolve my issues while stuck on the side of a freeway. NO WAY TO DO BUSINESS
Daniel D.Super easy to drop off our equipment
Zane H.Super easy pickup and dropoff. Staff was great. I've rented from UHaul many times, and this was by far the easiest check-out and check-in!
Bill M.Your agent was not engaged. Seemed not interested in being there. Asked a question about my rental and he seemed to be annoyed that I asked a question. I have rented from your company for decades and this was not the usual nice customer experience. The 15 foot truck was banged up, rusting in many places and the back was full of debris. My wife had to sweep it out before we were able to load our furniture.
Orrin L.Excellent vehicle and service in and out. Zero issues at all! Nicely done.
dan G.GREAT staff, super friendly and informative.
Cynthia D.I made a reservation the day before I needed the truck because another truck rental company canceled my reservation without warning - thank you UHaul for coming through for me on short notice!
Jim R.Better directions for this new office. If I rent a van for 4 hours, and you take 18 mins to check me out because it is busy, you should allow me to adjust the drop-off time due your staffing issues. Otherwise, it's unfair.
Andrea J.Very professional. No complaints.
Mark U.Friendly, knowledgeable, clean
Pam Q.The new building is great and the people who helped us were professional and friendly. The only thing about this location that caused me to rate it above average instead of excellent was the condition of the return facility. Otherwise, fantastic experience.
Erik T.Nothing everything was excellent!!
JOHN W.Nothing, I was absolutely amazed at the cleanliness and experience and knowledgeable staff.
Jon B.The pickup truck I rented was in decent condition however it smelled so badly from cigarette smoke inside that it gave me a headache and made my eyes water.
julianna D.Efficient, friendly, helpful service.
tayler B.Very smooth process.
Russell O.Location was short-staffed which led to a long wait. None of the additional equipment (dolly, furniture pads) were in the trailer so we had to go back. The good news is once we got through the line the workers were efficient, and when we came back for the missing items, they took care of us right away. Ultimately we were satisfied with out experience, though we did experience a significant and stressful delay at the start of our day.
Katharine H.Cost per mile is too high
Robert H.Customer service was perfect and easy to use trailer!
kathryn N.The truck felt like it was going to fall apart. Only reason I didn't go back was cause I had gotten on the highway already before I notice it was that bad.
Yvette B.The young man associate that helped me check then was very helpful and professional ! Very pleasant customer service! I give him 10 Stars !!
deborah p. | First ImpressionsI especially liked the young man that helped me with the hole storage and truck rental prices very friendly and helpful.
MARUT S. | Overall ExperienceExtraordinario servicio al cliente
Ashley R. | First ImpressionsExcellent service
KIMBERLY B. | First ImpressionsOnly problem in-counted was several times key card did not let me in and had to seek help from office personnel
paul c. | Overall ExperienceI used this facility when I moved up here from out of state. I would highly recommend this UHaul facility to anyone. Very easy to use and convenient. Less costly than some others. The staff here is FANTASTIC! Especially Patty and Griffin who went out of their way to help me. Well done!! Thank you so much!!
Nicki M. | Overall Experiencedesk staff were difficult to understand and did not explain lease trrms vlearly -- tpld us it would all be clear when we read lease on electronic board and read printed pages if same. But print font was soooo tiny it really was not possible to read words on papers. u- haul really needs better presentation of its customer lease agreement. in several instances your lease omits major sections of Minnesota's Self Torage statute provisions -- like notice that certain ' exempt" personal property I s always accessable and removable from rental unit- clotjing, yools of trade, personal papers ,& records and other items ennumerated in the statute. Other tenant rights are also omitted from explicit inclusion in lease. While U Haul staff are friendky and helpful, the basic tenant- landlord relationship is not well presented in the current composition of the lease.
Brook M. | First ImpressionsNo tengo ningun comentario Todo fue rapido , facil y entendible. Muy amable la persona que me atendio..!!
Gerardo S. | First ImpressionsBloomington U-haul charged crazy fees because they had us on automatic billing, something messed up with their payment system. I called multiples times to get a manager.. I even called corporate, and no one could seem to help me remove the fees from their mess up!? Needless to say, I am glad to be done with this u-haul… and their security systems are always messed up!!!!! We would check in and it would still trigger the alarm. Even their employees would say "oh, it's been happening a lot"… this is a brand new facility. Awful experience.
Kelsey W. | Overall Experiencereservation system was a little confusing
bill m. | First ImpressionsThis is my 3rd time renting a vehicle from the Lyndale location in the past 2 years. I also rented 4 times from the Nicollet Avenue location in Minneapolis during the same timeframe. I was a short term rental landlord that is selling properties that have been fully furnished. I have sold lots, moved lots to a garage and now rented a storage unit from you. It was good timing. Thanks for the good deal.
STEVEN W. | First ImpressionsClean secure spaces. Great people working at that location.
william r. | First ImpressionsAll the employees were super helpful, and the facility was super clean!
Michelle O. | First ImpressionsI arrived and was greeted warmly, and when I said I had a reservation he immediately said "Are you Michael?," and when I said yes he he asked me how my day was going. I was very impressed with his professionalism and his personable manner. He made sure I understood the difference between a utility and appliance dolly citing sometimes that people confuse the two. The vehicle was clean and ran well. This was totally a great experience thank you.
michael s. | First ImpressionsGriffin the young man that helped out was more than knowledgeable and willing to help me out and gave me great advise and was very patient with me 🙏 thank you
MARUT S. | First ImpressionsI am beyond thankful for the workers and owner at this location! I ran into a couple personal difficulties that were in no form their responsibility to help me but they went above and BEYOND just to help me during tough times. They were willing to help a complete stranger in need. I'm amazed!
AMBER R. | First ImpressionsYa’ll we’re excellent
David M. | First ImpressionsTeam members were great to work with, very helpful !!
Nicki M. | First ImpressionsGriffin did a GREAT job getting me checked-in and comfortable with the security features. Appreciate the easy move-in access & cleanliness. Do wish access hours were longer, especially on the weekend, but also understand security needs to be maintained.
DJ A. | First ImpressionsEveryone was friendly and helpful, I've been doing business with Uhaul for years!
COLETTE RENA B. | First ImpressionsTim the location-branch manager, & his friendly and helpful crew are the best team I've ever experienced, with at any storage or rental especially Public Storage!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Steven M. | First ImpressionsTim A was such a pleasant youngman. Came upset and this man was so patient and helpful. Thank you for understanding while I was dealing with my brother situation. Unit is brand new
Fatmata V. | First ImpressionsExcellent customer service!!
Jennifer N. | First ImpressionsTim was great! Very helpful and pleasant to work with! I will highly recommend to family and friends!
Julie y. | First ImpressionsEveryone was so nice and accommodating. Super respectful staff which was greatly appreciated on a hard day I was having. Bonus was the huge dollies at door storage that made moving into storage fast and convenient!
Beth H. | First Impressions