We had many issues with this reservation. I had called to confirm twice that we had the pick up truck and the trailer ready to go, with confirmation numbers and everything to pick them both up at the same time at your Bloomington location. As my executive was there to pick up the reservations, we were told he had to go get the trailer in Apple Valley due to new policy and theft. Why was this not brought to anyone's attention the two other times I called to confirm the reservation? My executive had to leave a day later than planned due to this inconvenience and we were charged for an extra day for both the truck and trailer. The customer service I experienced from the call center and from the store front directly were highly unprofessional. This was a completely unacceptable situation at the fault of U-Haul and we will not be recommending your business to others moving forward.Kylie J.
Customer Reviews for U-Haul Moving & Storage of Bloomington
Bloomington, MN 55420
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Steven G.
El cliente no dejó un comentario.Valerie B.
El cliente no dejó un comentario.KEITH W.
Easy pick up and drop off - truck was easy to drive and load with, and an overall good move experience.Devin G.
The only bad things were: We were charged for fuel eventhough we brought it back over the level we recieved it, and the check-in was a bit of a cluster-mess.Susan T.
El cliente no dejó un comentario.Keith B.
El cliente no dejó un comentario.Marcia T. | First Impressions
18 gallons of gas to go 70 miles!!Dave M.
I almost have to leave my purchase behind and come back home because the trailer I rented was too small. The trailer is advertised as 4ft wide (it definitely should not be) and my package was 40" wide, it had to be stuffed into the trailer. Maybe including the actual dimensions on your website would be a good thing.Don F.
El cliente no dejó un comentario.Kangasuthan S.
When returning equipment, it is not clear what to do when driving into the yard. There wasn't anyone visible for at least five minutes.Larry S.
I do not have reps name or id (not on recpt) but very nice and helpfulDona I.
El cliente no dejó un comentario.Cathy K.
Check in process was smooth and quick. Took less than 5 minutes. Griffin was very friendly and helpful. Not one complaint here.Michael T.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.mark U.
El cliente no dejó un comentario.Cynthia M.
El cliente no dejó un comentario.Paul S.
I would've preferred a newer truck. It was very noisy and a little sloppy in the steering.Jeffrey T.
El cliente no dejó un comentario.Brian P.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.Larry H.
The vehicle had not been cleaned or gone through from the previous rental. I found garbage behind the seat, and trash in the bed of the pickup. In the center console, there was a brand new 10-pack of socks. The socks were returned immediately to the main office the same day as the rental.CHRISTOPHER H.
Everything went smoother than I could've even hoped for. I will definitely be using this location again in the future!Tyler Y.
El cliente no dejó un comentario.Vanessa G.
El cliente no dejó un comentario.Judith W.
El cliente no dejó un comentario.Wendy S.
Went very smooth. Thank youTodd U.
horrible staff and no help at all. i need a refund for this experience i was standng in front uhaul for 1 hours trying to fix a problem that uhaul caused staff watching, but not helping i need refund. i will not recommend people to go to Uhaul Address: 8901 Lyndale Ave S, Bloomington, MN 55420 i need refund in staff and over the phone were no help below half tank van and horrible experienceBukhari M.
The wait to get my truck was over 20 minutes.jodi J.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.TIMOTHY G.
Everything was great keep like thisJuan G.
El cliente no dejó un comentario.Roman F.
Well to be honest I am not very happy with my experience. I called and had a trailer setup to pick up at bloomington and when I got there they told me I had to goto Minneapolis because they didn't have one. Went to Minneapolis to find out the ones they had they couldn't rent out because they were going out of state. Ended up going back to Bloomington to get a smaller trailer. Of the three people I was dealing with only one of them apologized for what I had to go through to get a trailer. I even had a confirmation number for the trailer rental in Minneapolis. The Minneapolis location I felt was not very friendly at all. Overall it took me longer to rent and pickup a trailer than the time I actually used it. The gentleman who checked me back in was the only courteous and professional person I worked with. He made me feel actually appreciated as a customer. All of the others made me feel like just another customer no cares about anything. It was a very frustrating experience with uhaul. I hope if I use uhaul in the future I have a way better experience.Edward G.
GOOD PROCESSCharles R.
To have more employees in the office.HECTOR C.
The guys that hooked up the trailer and unhooked it were very pleasant, knowledgeable and professional. A pleasure to work with. (As was the woman who checked me in) A very pleasant and easy experienceThomas Y.
El cliente no dejó un comentario.PATRICK S.
Pleasant and very helpful staff and easy to find your way aroundBrian M. | First Impressions
Nice powerful truck I have rented so far.Thanh N.
Very efficient and friendlyBrian M.
Great and friendly service. It was very quick and efficient. I would not hesitate to do repeat service here.Mary W.
El cliente no dejó un comentario.Adil N.
El cliente no dejó un comentario.Theresa S.
Other then the team running late to open it was fineDAVID A.
El cliente no dejó un comentario.Breandan G.
El cliente no dejó un comentario.TIMOTHY T.
The truck I got had a check-engine light and idled kind of rough. It didn't really cause any issues, but I would prefer to have a machine that was in good tune just for peace of mind. That said, I put 96 miles on the truck as I got it with no issues. Vehicle was otherwise clean and perfectly acceptable in every other way.Nick W.
U haul customer service changed my drop off and pick up time without notifying me then wanted to charge me an extra 36.00 to keep the u haul to my original drop off time at 9pm. (U-Haul wanted me to return it at 7am.Sydney C.
Very Happy..Great Service from Counter Gal and Matt..ERIC V.
El cliente no dejó un comentario.melinda M.
El cliente no dejó un comentario.Latrice P. | First Impressions
There was a mix up with the reservation and the Van # for the contactless pickup. The person who helped me was very nice but i didn't realize i still had to go inside across the street and wait in line to pickup. It seemed more like a "pre-registration" rather than a contactless pickup. Everyone was helpful though and the drop box for dropping off after hours was great.Emily M.
Returning the truck was kind of questionable where to leave itMarlys U.
El cliente no dejó un comentario.Mindy H. | First Impressions
The only problem like everything else is that it was expensive.ANGENETTA J. | First Impressions
There was a male employee working on the lot, I didn't get his name but he was the person who took the keys when I brought the van back, he was very kind and helpful. He is the perfect representation of a well run company. ¡Gracias!Robin H.
There was nothing wrong with the service at my location. But I was deeply disappointed by the change of pick up location without warning. I had to change my plans to get my vehicle and the other location was significantly farther away.Cristina M.
El cliente no dejó un comentario.Hector P.
El cliente no dejó un comentario.Caroline H.
Great customer service, friendly staff, the truck was clean and in good condition, easy returnRachel B.
El cliente no dejó un comentario.Jesse B.
All the vehicles should be throughly inspected because I got a 10' feet truck with engine light on which scared me through the day. Otherwise I always have good experienceDHONDUP T.
El cliente no dejó un comentario.Janet W.
El cliente no dejó un comentario.Mengesha A.
El cliente no dejó un comentario.Francisco B.
All the employees I dealt with were courteous, helpful, smiling.Pamela J.
Staff was very friendly. Will use this location again.Terri M.
El cliente no dejó un comentario.Michner B.
El cliente no dejó un comentario.Connie D.
El cliente no dejó un comentario.Alvaro G.
Clone the polite young man at the customer service counter that helped me.)Kevin D.
Very well setup app. Easy to maneuver website. Clean new facilty!! Highly recommended!!! GraciasJay L. | Online Move In
The staff are very helpful.Bradford J.
Everyone we encountered was friendly and polite. Answered our questions and helped get us out of the lot. Super easy drop off. Great experience. Thank you!David A.
Trailer had debris in it ..even after attendant swept it.David P.
Highest scores to the friendly and efficient staff. Job well done!Josh K.
El cliente no dejó un comentario.Stephanie B.
I did not choose this location to pick up my truck. It was 30 minutes from me and assigned to me since apparently none of the 20 options closer to me had the size truck I was looking for. Could not complete contactless pick up because their system is bulky and ridiculous. Waited in line only to have one of the 2 people there leave when it was my turn, so had to wait longer. People in to office were kinda crabby and not very pleasant. They had about 20 of the size truck I needed but somehow I received keys for one that was blocked in. Had to wait again until the keys could be found to move the truck. I have to say the the man working on the lot, when we finally found him, was nice and did Help us out. Overall, it took an hour to pick up my truck. Also had to ask for more miles since, when they push you out to a location that is not close to you, they don't add miles. Be aware of that.Teresa H.
El cliente no dejó un comentario.Todd D.
El cliente no dejó un comentario.SEAN R.
El cliente no dejó un comentario.ayaan K.
The place was closed when I git heresarah R.
El cliente no dejó un comentario.David R.
I don't recall his name, but the young gentleman who helped me hitch up my trailer was incredibly nice, well spoken, and good at explaining things.Kyle Y.
El cliente no dejó un comentario.John S.
Previous Public Storage. Superior for the same price. Joe O. | First Impressions
El cliente no dejó un comentario.Laurie D.
The rep was fine, but your company is run by crooks. You are liars and thieves never will I order a uhaulFrancesco B.
I needed to change days and it was no problem, then work held me up and I called to let them know that I would be a couple hours late picking it up and again No Problem. I finally got to the store and I was in and out of the store and the young guy that took me to the trailer and hooked it up, checked the lights and I was on my way. Very pleasant experience beginning to end. GraciasDEAN D.
Have had much better service at the Apple Valley, MN location. The van registered low air on 2 of its tire sensors. I tried to include a photo of dash with the equipment review, but that â€œspunâ€ until it expired. Reported to tech, who said it was reported earlier by â€œanother lady,â€ then advised he had checked tires and all the pressure was at 70; it was the sensors that were failing. My project was delayed until the next day. When I started the van, the tires with low pressure were worse, while the OK tires were still OK. Used my tire pressure gauge to check all the tires, which were ALL at 50-51 lbs! Certainly not 70!! Apparently the failing sensors were those that indicated good pressure, not those showing the lowering pressure!! Then had to take time to wait to talk with person at counter, review issue, have them confirm & address tire pressure, and worry about getting my project done with a poorly maintained vehicle!! When the van was returned to me, was told tire pressure was filled properly. Thankfully, I was driving on back streets and did not have a heavy load, since the pressures dropped as I used the van. It was disrespectful that my concerns were disregarded, and the delays and distress were completely unavoidable. There were several other cargo vans on the lot, why in the world would the staff provide one that had anything failing with it to a customer? With respect to the review at pickup, for a previous rental, I attempted to upload a picture for something, and that also â€œspunâ€ (wouldn't complete upload) until it expired. It's disappointing that the method to provide information has been ineffective.DJ A.
More help, only 1 person on at 8:00am with a line 6 deep.ron R.
El cliente no dejó un comentario.Cinthia B.
El cliente no dejó un comentario.Matt R.
El cliente no dejó un comentario.Kareem I.
El cliente no dejó un comentario.PETER B.
El cliente no dejó un comentario.Joshua K.
El cliente no dejó un comentario.ANDREW C.
Make sure that where a customer books their rental that it is there and not 12 miles away. Then when I got to the Bloomington store there was 1 person working the counter so the wait was crazy long. Then when I finally got the truck back to my son's apartment, there was no dolly in the truck. Very frustrating.Susan W.
One of the nicer locations I have used.Paul K.
The agent who assisted my rental dismissed the concerns of another customer who had a quick question, refused to serve them (and sent them away) when I offered to wait, and then spoke negatively about them to me during my transaction. While courteous to me, this employee was quite rude and unprofessional. I was alarmed at his dismissive tone, and feel disinclined to trust Uhaul to provide responsive or caring service as a result.Erik T.
Give your employees the big fat raises they deserve.and stop running them ragged.Sophie P.
El cliente no dejó un comentario.Alma B.
Good employees to work with.Leo T. | First Impressions
Again very wonderful people working here!Kathleen V.
The staff was very helpful . Did a excellent jobbradford b. | Overall Experience
The staff was amazing, very helpful, and very professional.Davonne L. | First Impressions
El cliente no dejó un comentario.Will B. | First Impressions
Was rat poison in the U-Haul taking up space, lots of debrisElizabeth G. | Online Move In
El cliente no dejó un comentario.Craig C. | First Impressions
El cliente no dejó un comentario.david s. | First Impressions
El cliente no dejó un comentario.Kristine F. | Overall Experience
El cliente no dejó un comentario.Kristopher H. | First Impressions
El cliente no dejó un comentario.Sandra M. | First Impressions
The young man associate that helped me check then was very helpful and professional ! Very pleasant customer service! I give him 10 Stars !!deborah p. | First Impressions
El cliente no dejó un comentario.David M. | First Impressions
I especially liked the young man that helped me with the hole storage and truck rental prices very friendly and helpful.MARUT S. | Overall Experience
Extraordinario servicio al clienteAshley R. | First Impressions
El cliente no dejó un comentario.Kristal K. | Overall Experience
Excellent serviceKIMBERLY B. | First Impressions
El cliente no dejó un comentario.joseph d. | First Impressions
Only problem in-counted was several times key card did not let me in and had to seek help from office personnelpaul c. | Overall Experience
I used this facility when I moved up here from out of state. I would highly recommend this UHaul facility to anyone. Very easy to use and convenient. Less costly than some others. The staff here is FANTASTIC! Especially Patty and Griffin who went out of their way to help me. Well done!! Thank you so much!!Nicki M. | Overall Experience
desk staff were difficult to understand and did not explain lease trrms vlearly -- tpld us it would all be clear when we read lease on electronic board and read printed pages if same. But print font was soooo tiny it really was not possible to read words on papers. u- haul really needs better presentation of its customer lease agreement. in several instances your lease omits major sections of Minnesota's Self Torage statute provisions -- like notice that certain ' exempt" personal property I s always accessable and removable from rental unit- clotjing, yools of trade, personal papers ,& records and other items ennumerated in the statute. Other tenant rights are also omitted from explicit inclusion in lease. While U Haul staff are friendky and helpful, the basic tenant- landlord relationship is not well presented in the current composition of the lease.Brook M. | First Impressions
No tengo ningun comentario Todo fue rapido , facil y entendible. Muy amable la persona que me atendio..!!Gerardo S. | First Impressions
El cliente no dejó un comentario.Chuck G. | First Impressions
El cliente no dejó un comentario.Charles H. | Online Move In
Bloomington U-haul charged crazy fees because they had us on automatic billing, something messed up with their payment system. I called multiples times to get a manager.. I even called corporate, and no one could seem to help me remove the fees from their mess up!? Needless to say, I am glad to be done with this u-haul… and their security systems are always messed up!!!!! We would check in and it would still trigger the alarm. Even their employees would say "oh, it's been happening a lot"… this is a brand new facility. Awful experience.Kelsey W. | Overall Experience
reservation system was a little confusingbill m. | First Impressions
El cliente no dejó un comentario.william r. | First Impressions
This is my 3rd time renting a vehicle from the Lyndale location in the past 2 years. I also rented 4 times from the Nicollet Avenue location in Minneapolis during the same timeframe. I was a short term rental landlord that is selling properties that have been fully furnished. I have sold lots, moved lots to a garage and now rented a storage unit from you. It was good timing. Thanks for the good deal.STEVEN W. | First Impressions
El cliente no dejó un comentario.Maria M. | Online Move In
Clean secure spaces. Great people working at that location.william r. | First Impressions
El cliente no dejó un comentario.sally j. | Overall Experience
All the employees were super helpful, and the facility was super clean!Michelle O. | First Impressions
I arrived and was greeted warmly, and when I said I had a reservation he immediately said "Are you Michael?," and when I said yes he he asked me how my day was going. I was very impressed with his professionalism and his personable manner. He made sure I understood the difference between a utility and appliance dolly citing sometimes that people confuse the two. The vehicle was clean and ran well. This was totally a great experience thank you.michael s. | First Impressions
Griffin the young man that helped out was more than knowledgeable and willing to help me out and gave me great advise and was very patient with me 🙏 thank youMARUT S. | First Impressions
El cliente no dejó un comentario.wendy r. | First Impressions
I am beyond thankful for the workers and owner at this location! I ran into a couple personal difficulties that were in no form their responsibility to help me but they went above and BEYOND just to help me during tough times. They were willing to help a complete stranger in need. I'm amazed!AMBER R. | First Impressions
El cliente no dejó un comentario.Matthew C. | Overall Experience
Ya’ll we’re excellentDavid M. | First Impressions
Team members were great to work with, very helpful !!Nicki M. | First Impressions
Griffin did a GREAT job getting me checked-in and comfortable with the security features. Appreciate the easy move-in access & cleanliness. Do wish access hours were longer, especially on the weekend, but also understand security needs to be maintained.DJ A. | First Impressions
El cliente no dejó un comentario.sally j. | First Impressions
Everyone was friendly and helpful, I've been doing business with Uhaul for years!COLETTE RENA B. | First Impressions
Tim the location-branch manager, & his friendly and helpful crew are the best team I've ever experienced, with at any storage or rental especially Public Storage!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐Steven M. | First Impressions
El cliente no dejó un comentario.Mohanad J. | Overall Experience
Tim A was such a pleasant youngman. Came upset and this man was so patient and helpful. Thank you for understanding while I was dealing with my brother situation. Unit is brand newFatmata V. | First Impressions
Excellent customer service!!Jennifer N. | First Impressions
El cliente no dejó un comentario.Jessica W. | First Impressions
El cliente no dejó un comentario.Michael D. | First Impressions
El cliente no dejó un comentario.Jan S. | First Impressions
Tim was great! Very helpful and pleasant to work with! I will highly recommend to family and friends!Julie y. | First Impressions
Everyone was so nice and accommodating. Super respectful staff which was greatly appreciated on a hard day I was having. Bonus was the huge dollies at door storage that made moving into storage fast and convenient!Beth H. | First Impressions
El cliente no dejó un comentario.Ruby K. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!