Customer Reviews for U-Haul Moving & Storage of Bloomington

Rating:

5.0

Good service Thanks

Rating:

5.0

Helpful employees

Rating:

4.0

The divider in the vans between the front seats and the back block viewing properly through rear view mirror.

Rating:

5.0

Best U-Haul location I’ve ever rented from.

Rating:

5.0

Excellent customer service; assisted with directions on how to unload vehicle from auto transport, and quick return of truck upon return.

Rating:

5.0

Quick, easy, excellent price! Employees were very informative.

Rating:

5.0

The staff is very knowledable and friendly... beautiful van

Rating:

5.0

Great staff, always willing to go the extra distance for the customer. Will continue to use this location.

Rating:

5.0

Improve signage to direct to check in

Rating:

4.0

Worker was good helping me with my return

Rating:

3.0

Not changing a customer pick up location which eats into their alotted daily miles before charging a customer $1/mile thereafter

Rating:

5.0

The staff were friendly and helpful. I did feel I should have received some type of refund on my storage as the last month I only used it for 4 days after the payment was made.

Rating:

1.0

Better customer service overall Everything was terrible from beginning to end!

Rating:

5.0

Staff was extremely helpful!!

Rating:

1.0

Rented a Cargo van to move some furniture around town. Made a reservation online the night prior and intended to use the Mobile App to check out the van. It was a snowy day so I went inside the office to see if they'd be ok with me leaving my car in their lot for the couple of hours I'd be using the van. The gentleman was very courteous and said yes and that he'd be happy to help me check out the van as it'd be quicker than if I used the Mobile App. I let him do his thing, he handed me the keys and directed me to walk across the street to use the van in the front row. The van I got had some graffiti tagging and some sizable gouges and dents. The van worked great for what I needed and I dropped it off ~4 hours later. I topped it off with fuel at the BP just South of the facility. I went inside and the representatives were playing cards at the counter and directed me to simply drive it across the street, park it under the green cover and drop the keys off in the box. Easy enough so I did just that. 30 minutes after they closed, I got an email receipt for TRIPLE what I was expecting. They recorded that I had gone 140 miles on a snowy day in the late (rush-hour) afternoon. No way! I mapped all my driving out and it ended up being closer to 40 miles in total. I wrote an email to the GM inquiring about this discrepancy and didn't hear anything. I called in around noon the next day and spoke with a representative about my concerns. She was nice enough to walk across the street and validate the van's current mileage and insisted they recorded everything right and that my charges were accurate. I've always had fine experiences at U-Haul and have recommended them to family and friends over the years. This definitely leaves a sour taste in my mouth, though, and I'll be taking my business elsewhere. Additionally, I'll be filing a chargeback with my credit card company to dispute the mileage discrepancy and erroneous charges.

Rating:

5.0

From start to finish, I had an overall great experience! The truck I rented was not returned to the correct location, but I was given a free upgrade. The person behind the desk was incredibly helpful and informative along the way.

Rating:

5.0

U-Haul is a little more expensive than some other similar facilities nearby. It is more secure and was very clean and well managed.

Rating:

5.0

Patty at the Bloomington location on Lyndale was amazing. She was very friendly, curtious and helpful. When I picked up the truck, the check engine light came on and the attendant got on it right away. Turned out to be an O2 sensor and I was on my way in no time. Thank you all for making this a great experience.

Rating:

5.0

Great location. Excellent staff. Of the many spots I’ve used across the Twin Cities this is by far the best.

Rating:

4.0

The check-in experience was positive with friendly staff and was quick. The drop off experience of the truck was also quick and seamless.

Rating:

5.0

The guy at the front desk was great.

Rating:

2.0

My reservation was "lost" I asked the customer service person, who had children with her, if there was a truck available. She said no.i went online and reserved a truck and a dolly. From that location. No dollies were available. She said there were no dollies available for weeks. I am one person moving my 86 year old father with limited time. This hassle caused unnecessary tension. The truck had a service light on for the stability track.

Rating:

5.0

Awesome facility, great unloading indoor area, super clean, handy carts available, large elevator

Rating:

4.0

The online after hours return process/app was confusing to us.

Rating:

5.0

Thank you

Rating:

5.0

Nothing

Rating:

4.0

Truck was good other then it sounds like it needs brakes they squeal.

Rating:

3.0

Van had tire warning light. When I asked, staff member said the tire was fine but the sensor was broken. When I asked how he could be sure, he said the sensors break all the time. It wasn't the most comforting response. When I returned the vehicle, I asked for the van to be checked before I left so I would know my total. Difference staff member tried to convince me I would be fine. I had to push back to get the van checked out and total calculated before leaving. None of this is a dealbreaker, but it could have been better. On the positive side, check-in was quick and smooth.

Rating:

5.0

The uhaul app was not working for the after hours drop off, which was very frustrating. However, the personnel at the location found the dropped off trailer the next day and promptly completed the return.

Rating:

5.0

the inside of cab was dirty and sticky

Rating:

5.0

Staff onsite was exceptional !

Rating:

5.0

I generally have low expectations with rental car and moving truck companies, but my U-Haul experience this past weekend was fantastic. Rep at the pick-up desk was knowledgeable and got me in/out quickly. Truck was very clean and worked perfectly for my trip. Return was easy. Glad to see your app work great for the check out/check in process. I’ll be using U-Haul more often as a result of this trip. Really nice job.

Rating:

5.0

Everything went smoothly. Just make sure you go to their new building. Not the one in the pit.

Rating:

5.0

Everything was excellent...no improve needed

Rating:

5.0

Love the staff. Always answers any questions I have and takes care of any concerns

Rating:

4.0

Be humble

Rating:

4.0

The entire process was easy and the installation was completed in the time and manner promised.

Rating:

5.0

Great location, and helpful friendly staff. Thank you.

Rating:

5.0

Ryan who works at the front desk helped me load all my stuff from my unit. I am in a wheelchair so she did all the work. She was very nice and pleasant.

Rating:

5.0

The vehicle was jerky and pulsing at around 50 mph.

Rating:

5.0

The customer service was great and it was easy to drop of the u haul.

Rating:

5.0

The staff was very helpful

Rating:

5.0

Check engine, light on vehicle was active for half of the drive

Rating:

5.0

My friends at this location make sure I'm well taken care of. So change nothing. A1 stellar service every time no matter what my needs are.

Rating:

5.0

Logistics still a little confusing. Drove into the adjoining lot originally and couldn't find office.

Rating:

5.0

Overall experience from the service agent was pretty good, but I must say this was the first time my truck didn’t come with a lock and the door insulation in the driver side seems to have a gap because the air from outside was coming through no matter how hard you close the door which creates a drag so the truck travels slower and mpg is already a hassle with these trucks

Rating:

5.0

Very nice facility. Very friendly, helpful staff.

Rating:

3.0

Key drop box, no personnel present.

Rating:

5.0

Include door measurements

Rating:

5.0

Let customers know ASAP changes of pick up location.

Rating:

3.0

You need to either update hours on your website or have your staff work later. I was given a time range to make an appointment and it was between noon and 2:30. I chose 2:30 because I had conflicts earlier. The day prior I get a reminder and the time I chose was changed for noon. I had to call and have someone revert the time back to 2:30. At 10am the day of installation I received a reminder call for the appointment and it was reverted back to noon. I was not happy and told them that I cannot do it any earlier than 2:30 and the person on the phone told me that they changed it because their installer only works until 3pm. You need to either provide appointment times that factor in installation within the hours staff is able to install, or have that person work longer in order to do his work within the available times. This stressed me out and did not make me happy with my experience.

Rating:

5.0

It would be nice if it was a little.cleaner on check out. I could not see out of the mirrors very good because they were so dirty. I get it, winter in MN. All in all everything was good.

Rating:

5.0

MY EXPERIENCE WAS 1ST RATE!!

Rating:

4.0

The car hauler I rented was picked up at night with poor lighting. In the morning I noticed it was extremely dirty and look like the previous renter had been on a gravel road for sometime and was never cleaned by either the renter or by U-Haul. Because there was sand on the straps, and in the ratchet mechanisms, it was extremely hard to Operate the ratchets and they were actually quite rusty. I put them over the tire and tightened them to what I thought was good, and when I got to my location, I noticed they had fallen off. Unsure if this was because of the sand and rust in the ratchets, but I’ve never had this problem before with my other car hauler rentals. The two tires on the left side were in poor condition, one being so bad that I was a bit nervous about it being easily punctured, since there was hardly any tread on it. I measured it with a tread depth gauge, and it was slightly under 2/32, which I believe is illegal in Minnesota. I mentioned this to the male employee at the new building when I brought the trailer back and there was not an apology or an offer to compensate me for a future rental. Very disappointing. He then asked me if I knew how to disconnect the trailer by myself, because he didn’t know where the other employee in the yard was. I told him I thought I could figure it out, drove over to the yard area and disconnected the trailer by myself. I’ve rented six or seven trailers in the last five years from U-Haul. This latest experience felt like a very unprofessional organization with compromised equipment. Not impressed at all. I feel that U-Haul should give me a credit towards a future rental without an expiration date.

Rating:

5.0

The gentleman who helped me yesterday (I believe his name was Matthew J.) was extremely patient, helpful, and polite.

Rating:

5.0

Employees were extremely friendly and informative. They have great business hours that enable the customer to do business with great employees and avoid using Uhaul's terrible app for contactless checkin and checkout

Rating:

4.0

Customer service was fantastic, process was simple, would definitely use again.

Rating:

5.0

Everything is good, maybe if you can have a stand by driver/a spare driver. Incase somebody comes to hire like bigger trucks and he/she is not familiar in driving those trucks.

Rating:

5.0

Thank you so much!!

Rating:

5.0

Very pleased with quality of facility and service. Superb!!!!

Rating:

4.0

The overall experience my partner and I had was seamless, non stressful, accommodating and just great. We had a lot of negative experiences with other storage facilities in trying to get storage, but U-Haul really redeemed the storage industry in my eyes with this experience. Now the truck rental with U-Haul was quite the opposite, but that has been resolved as well. So thanks U-Haul for making this experience a good one

Rating:

2.0

It was pretty clear my unit had been only minimally inspected before being made available to me. There was a cigarette lighter on the floor in a corner, and a number of small roundish objects both in solid black and white colors. I think the black ones are some kind of dead insect or beetles, no idea about the white ones, moth eggs maybe? Rodent droppings god forbid? Definitely doesn't make me enthusiastic about using the unit for storage and if I wasn't in a hurry helping a relative I would cancel it and go elsewhere. Anything I do put in there will be in whatever form of sealed container or bag I can contrive. As another example of how minimal any turnover work was, there was supposed to be a lock in the unit as well but that was forgotten. No reason to complain here, one was offered right away with zero issue, I just offer it as another data point/example. A couple cigarette butts on the floor in the hall near my unit make wonder about building security and surveillance too, if not necessarily the safety of my unit itself. It's a big place with a lot of floor space and winding hallways. Very easy for someone to be doing something they shouldn't around the corner from a camera. On the other hand, I can't emphasize enough how friendly and helpful the staff were. I don't want to sound like an angry customer and I never want to be one. The storage unit gives me pause and I'll be using it for as briefly as I can, but I have nothing but praise for the staff personally.

Rating:

5.0

We are very picky about cleanliness and proper organization. We do not give good ratings unless they are well deserved. Your facility and staff are excellent. We arrived in Minneapolis after many days on the road from California. This is our first time visiting Minneapolis. We were tired and it was cold with a steady strong rain. We are grateful to have found your facility!!. We have no disputes with Uhau at this time.

Rating:

5.0

To finish compared to the one by Sam's club on American Blvd-no comparison!! I will tell everyone about how great you are!

Rating:

3.0

Hope that I'm not charged for this month on my card.

Rating:

5.0

Shout out to Griffin and Mathew!

Rating:

5.0

Staff were great and understanding.

Rating:

5.0

Wonderful streamline service. Everything was thought of, convenient, clean, affordable, and environmentally friendly. I could not have imagined a better experience!!! uhaul makes moving easy! Staff was super helpful, positive attitude, and patient, too.

Rating:

5.0

Well laid out, clean, secure. The indoor bays for loading and unloading are great if there is any bad weather. Carts and dollies are available to assist in moving items in and out.

Rating:

3.0

None

Rating:

5.0

All resources were super convenient to use and the staff was very helpful

Rating:

5.0

Staff was incredibly helpful and friendly. Wish I had his name because he deserves a shout out for excellent customer service. The facility is immaculate. Moving in was easy and fast. We were pleasantly surprised.

Rating:

5.0

Really great staff. Took great care of me and made everything easy. Facility was clean and felt very safe and secure.

Rating:

5.0

This team has the best employees I ever dealt with, they actually care and connect with the customer.

Rating:

2.0

Directions should have been given in steps but were given in a quick paragraph that made little sesnse until he walked us through it. Then we were given a dirty unit on the third floor that said it was customer ready. The then gave us a larger unit with a small access door. Yuck.

Rating:

2.0

It wasn’t clear which door to gain entry with my code, there was no lock in my unit so I had to go back in and get one. I was supposed to have a free month since I rented a vehicle, but I was charged full price anyways.

Rating:

5.0

But if the storage is open 24/7 that will be above n beyond

Rating:

5.0

Beautiful brand new facility! All climate controlled. Highly recommend.

Rating:

5.0

Very pleased with the service I had

Rating:

5.0

Very nice place clean and secure I recommend this place to other friends to join I appreciate for your service thanks

Rating:

5.0

Staff at the facility are top notch customer service providers, and the place is clean as can be.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Staff was great! Place was clean! Overall, everything was amazing!

Rating:

5.0

Awesome customer service!

Rating:

5.0

The staff is very friendly and accommodating. Very clean!

Rating:

5.0

Staff were very helpful!! Storage space was convenient to use. Thanks

Rating:

5.0

Staff alsome and enjoyed working with them

Rating:

5.0

The facility was very clean and up to date. The staff was very kind and courteous. Always very helpful. The you for being there when I needed you. Sincerely, Ms. Robinson

Rating:

5.0

Clean and secure. Only had an issue one time with my payment. Great staff and Tim is amazing

Rating:

5.0

Excellent assistance. Felt well taken care if, always love getting waited on by this particular employee because very knowledgeable and inspires confidence

Rating:

5.0

I love the customer service, super nice and efficient.

Rating:

5.0

Very nice facility! The staff was helpful and friendly. The app was great! Would definitely use again in the future!!! ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

I was able to check on my storage with no problem 😉

Rating:

5.0

Griffen was so pleasant. He truly knows his job and seemed to really enjoy it. He was so knowledgeable helpful and understanding. He is a definately an asset to U- haul I would give that man a raise.

Rating:

1.0

I was constantly being charged with overdue fees and had zero flexibility from U Haul with these billing mixups. The staff were friendly and kind but U Haul's company policies prevented them from fixing stupid issues. To top it off I was told I HAD to purchase the lock that UHaul provided instead of being allowed to return it when I was done with the unit. A lock with a Uhaul brand name on it and customized for the specific storage locker I used. What am I going to do with that!? I couldn't be done with them fast enough and would strongly strongly discourage anyone from ever renting from Uhaul.

Rating:

5.0

When I first arrived in the morning to check for a reserved storage I did online the staff was kind to show me where everything is and gave a presentation at the desk of the 10x10x10 storage I rented. Fortunately, everything fits inside perfectly even though I had lingering doubts when I imagined there might not be enough room judging by the size of the unit, but I made a good choice and it all worked out.

Rating:

5.0

Absolutely love the facility and staff. Everyone was very helpful. Security was top notch. Thanks

Rating:

5.0

The person that helped us was above and beyond helpful!! The customer service alone will bring us back to your location!

Rating:

5.0

Staff is outstandingly helpful. They are respectful and professional.

Rating:

5.0

All in all a very simple and pleasant experience with very knowledgeable and friendly staff on hand whenever needed Great location and facilities would recommend to anyone looking for shipping and storage

Rating:

1.0

You're crooks and I will spend the rest of my life steering people away from this terrible company.

Rating:

5.0

The entire staff was amazing and made everything super quick and easy! Thank you for making our move so much easier than it would’ve been!

Rating:

5.0

I've been renting vans for a while and this is my first storage facility. The people were very nice and helpful.

Rating:

5.0

Pleasant and very helpful staff and easy to find your way around

Rating:

4.0

The only problem like everything else is that it was expensive.

Rating:

5.0

Very well setup app. Easy to maneuver website. Clean new facilty!! Highly recommended!!! Thank you

Rating:

5.0

Previous Public Storage. Superior for the same price. 😎

Rating:

5.0

Good employees to work with.

Rating:

5.0

The staff was very helpful . Did a excellent job

Rating:

5.0

The staff was amazing, very helpful, and very professional.

Rating:

3.0

Was rat poison in the U-Haul taking up space, lots of debris

Rating:

5.0

The young man associate that helped me check then was very helpful and professional ! Very pleasant customer service! I give him 10 Stars !!

Rating:

5.0

I especially liked the young man that helped me with the hole storage and truck rental prices very friendly and helpful.

Rating:

5.0

Great customer service

Rating:

5.0

Excellent service

Rating:

4.0

Only problem in-counted was several times key card did not let me in and had to seek help from office personnel

Rating:

5.0

I used this facility when I moved up here from out of state. I would highly recommend this UHaul facility to anyone. Very easy to use and convenient. Less costly than some others. The staff here is FANTASTIC! Especially Patty and Griffin who went out of their way to help me. Well done!! Thank you so much!!

Rating:

4.0

desk staff were difficult to understand and did not explain lease trrms vlearly -- tpld us it would all be clear when we read lease on electronic board and read printed pages if same. But print font was soooo tiny it really was not possible to read words on papers. u- haul really needs better presentation of its customer lease agreement. in several instances your lease omits major sections of Minnesota's Self Torage statute provisions -- like notice that certain ' exempt" personal property I s always accessable and removable from rental unit- clotjing, yools of trade, personal papers ,& records and other items ennumerated in the statute. Other tenant rights are also omitted from explicit inclusion in lease. While U Haul staff are friendky and helpful, the basic tenant- landlord relationship is not well presented in the current composition of the lease.

Rating:

5.0

No tengo ningun comentario Todo fue rapido , facil y entendible. Muy amable la persona que me atendio..!!

Rating:

2.0

Bloomington U-haul charged crazy fees because they had us on automatic billing, something messed up with their payment system. I called multiples times to get a manager.. I even called corporate, and no one could seem to help me remove the fees from their mess up!? Needless to say, I am glad to be done with this u-haul… and their security systems are always messed up!!!!! We would check in and it would still trigger the alarm. Even their employees would say “oh, it’s been happening a lot”… this is a brand new facility. Awful experience.

Rating:

5.0

reservation system was a little confusing

Rating:

5.0

This is my 3rd time renting a vehicle from the Lyndale location in the past 2 years. I also rented 4 times from the Nicollet Avenue location in Minneapolis during the same timeframe. I was a short term rental landlord that is selling properties that have been fully furnished. I have sold lots, moved lots to a garage and now rented a storage unit from you. It was good timing. Thanks for the good deal.

Rating:

5.0

Clean secure spaces. Great people working at that location.

Rating:

5.0

All the employees were super helpful, and the facility was super clean!

Rating:

5.0

I arrived and was greeted warmly, and when I said I had a reservation he immediately said "Are you Michael?," and when I said yes he he asked me how my day was going. I was very impressed with his professionalism and his personable manner. He made sure I understood the difference between a utility and appliance dolly citing sometimes that people confuse the two. The vehicle was clean and ran well. This was totally a great experience thank you.

Rating:

1.0

Griffin the young man that helped out was more than knowledgeable and willing to help me out and gave me great advise and was very patient with me 🙏 thank you

Rating:

5.0

I am beyond thankful for the workers and owner at this location! I ran into a couple personal difficulties that were in no form their responsibility to help me but they went above and BEYOND just to help me during tough times. They were willing to help a complete stranger in need. I’m amazed!

Rating:

5.0

Ya’ll we’re excellent

Rating:

5.0

Team members were great to work with, very helpful !!

Rating:

4.0

Griffin did a GREAT job getting me checked-in and comfortable with the security features. Appreciate the easy move-in access & cleanliness. Do wish access hours were longer, especially on the weekend, but also understand security needs to be maintained.

Rating:

5.0

Everyone was friendly and helpful, I've been doing business with Uhaul for years!

Rating:

5.0

Tim the location-branch manager, & his friendly and helpful crew are the best team I've ever experienced, with at any storage or rental especially Public Storage!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Rating:

5.0

Tim A was such a pleasant youngman. Came upset and this man was so patient and helpful. Thank you for understanding while I was dealing with my brother situation. Unit is brand new

Rating:

5.0

Excellent customer service!!

Rating:

4.0

Tim was great! Very helpful and pleasant to work with! I will highly recommend to family and friends!

Rating:

5.0

Everyone was so nice and accommodating. Super respectful staff which was greatly appreciated on a hard day I was having. Bonus was the huge dollies at door storage that made moving into storage fast and convenient!