Hire more people on the weekend . It was really congested when I dropped off the trailer.
paul D.Customer Reviews for U-Haul Moving & Storage of Blaine
Testimonials From Recent Customers
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Too much "Dust" this year... Don't know why ? Or How!
William V. | Overall ExperienceSlow and rude. No thanks
Timothy S.Great customer service, very friendly
emrika G.Jonathan was absolutely fantastic. He was patient and super helpful. Hands down the best service I was provided and have been in a lot lately with renting trucks and then a trailer.
Laura A.I went online and filled out all of the information and then basically had to repeat this at the store. Complete waste of time to have to do all of this twice. I will no longer be doing this online again.
FRANK F.Very professional and respectful service from every up to and including the manager at your Blaine MN location Great guy 👍
Michael G.Great experience Worker was friendly and helpful
Richard F.Hi, i did it receive the furniture dolly and moving blankets that i paid for with the truck. Please refund my card for that amount. I have a picture of the truck that is time stamped upon pickup, but also you'll notice in your records that neither of these were in the truck when my other authorized driver dropped it off. Thanks for your assistance, and please call with any questions 952-688-1620. The rest of my experience (outside of not having these two items that i ordered) was great! Very smooth contactless pickup and truck worked great.
Alexander P.They charged my card $20 extra dollars and told me to use it longer and to deliver before the expected time.
Olivia G.Customer experience was below average, I've used this location before and it was exceptional. Things have changed
Donisha W.My experience with UHaul is messed up reservations. If not the truck the storage unit. This time it was the storage unit.
CARRIE S. | Overall ExperienceI do t like that your limited to 6hrs.. it cost me an extra $85 because I went over by 30min
BUCKY E.Scheduled a motorcycle pickup. All week I had been in communication with the store letting them know I may run late as I was waiting on a set of tires to arrive. It was possible, they would arrive and I was willing to pay for the rental. One associates over the phone, said don't worry we won't charge you, just be in communication with us. When the tires arrived I called and said we would be up for the trailer. Once arriving, our associate, pulled up our account and said we were late. He seemed out out thà t he needed to re enter the deal to make it available. In between bites of his lunch, and audible sighs, he seemed frustrated d needed to ask the manager how to make it available? Once completed he to us to 1 of the 4 trailers sitting out front. He gave us the one with the small wheels. I would have gladly paid more for the trailer with the larger wheels but he mad no recommendation to upgrade. All in all, seemed like he should pursue another job
Donovan D.They WAY overcharged me. I should have known when they thought it'll the truck was at 3/4 tank but was at >1/4 that I should have gotten miles verified and something in writing. I was verbally told everything was fine and to just return it at 1/4. I did just that and suddenly there is a huge charge to my card and they claim instead of my 24miles that I had WAY over AND was charged for not returning it with the same gas even though I brought it back with more. I'm broke. So I'm devastated by this.
Heather M.Edgar was very helpful and a good asset to your company
Raymond S.We ordered an appliance dolly thinking it would be put in the truck but it wasn't and we didn't know where to look. Other than that, great experience.
Angela J.Provide a receipt and clearly explain the charges.
Darrin B.I have always been 100 percent happy with the service
JOSEPH R.They did not explain during the pick up process that I needed to fill out a survey. They did not mark that I brought the truck back and I received a call 3 hours after I brought it back asking where the truck was. Then after that they charged me for “not filling the gas tank†when I filled it to the mark that it was when I rented it. I have photo proof of where it was and I filled it to that mark. I am waiting for my money to be returned. Horrible experience.
ZACHARY S.Didn’t like the ceiling caving in on storage unit 115
JEANNETTE W. | Overall ExperienceStaff was great truck was dirty and smelled of urine.
Kristin K.Edgar was GREAT to work with. He's the best.
Ray K.The guys there were super helpful and very friendly. Very nice pickup I rented and very clean. Definitely will Use them again.
Kenneth B.I was very pleased with the staff and the efficiency of the whole experience.
Robert G.I rented the van so they could put a hitch on my car, and I had no other transportation back to my office. Although they said they could, they couldn't. Would not refund the van fee, even though it was only 13 miles usage and they were unable to complete the work on my car as promised. I used U-Haul off and on over 50 years. Never again.
JOHN B.I was about 90 min late to pick up my trailer and my reservation had been canceled. This was quite inconvenient - if a reservation will not be held there should be some clear notice.
Jeff J.Everything was great, customer service was knowledgeable and polite, Trucks were clean. Didn't have to wait, execution of a rental was done in a timely matter. Your facility was clean. What more could you ask for.
Ronald C.Josiah at this Store was attentive and problem solved well. Thanks to Josiah, we got the right equipment for the job. Thanks Josiah!
Joni T.Staff was unpleasant and pickup process was very slow and took awhile for the staff to process. Quite a hassle and overall customer service was poor. Rude and suspecting/suspicious are some descriptions of the staff attitude. I will try to avoid this location in the future.
Martin S.The online experience was not as easy as I had hoped. None of my alternate contacts I gave for verification received a call from the rep assisting me online, and there was no option to upload a PDF of my lease agreement instead of taking a picture. The people at the physical location were helpful and courteous.
Andrew S.The trailer was the right one for the job!
Jack H.Fuck you guys. Your monopoly and bullshit rules add so much stress to an already stressful day.
Kenneth M.My associate Hailey was helpful and courteous. The process was easy and including gas the renal for the move was under $85. The store Manager (Edgar? ) was great and helpful as well.. well done UHAUL…
Steve E.Very friendly group of guys working there - very pleasant experience. Only issue I had was when I arrived there was a line of people. If possible suggest that other workers be called to the front to help out at desk if possible.
stephen B.Need inspection report for driver to fill out when picking up equipment.
Robert A.I had to change from a 20 foot truck to a 26. They changed it for me no problem. I was very surprised by how inexpensive it was after I returned the truck. Great staff and very helpful.
Michael D.Fast and friendly service! Great pick up and drop off locations.
Jay G.Nothing they were very helpful gave me some advice on safety with it and had it ready to go for me almost instantly definetly using them again!
Andrew Y.Don't lie to a customer that it'll only be $39.99 for an extra 2 days when it was PER DAY. Charged me for a third day because you LIED about when I had to have it back. And sent me a bill for furniture pads I NEVER ASKED FOR OR USED. Horrible service.
Kacey D.truck cab should of been cleaned better
Michael R.The app to return the trailer want to access the location the security on the phone will not allow it? So could not complete the return app needs updating to allow returns without accessing the phone location
Daniel J.I realized as i was re-filling gas tank that the gas I used was far less than what I was re-filling. At 9.5 gallon or 36.64 I stopped. When I looked at the fuel indicator it was in the F indicator. I did check the indicator when I started and it was at the end of a white line which I assumed was Full. Now, realized even though the paperwork showed on Full in reality it was 3/4 tank. So, I trusted my paperwork to be accurate. I called the next day be cause of this & was told I need to double check your work. Disappointed with this lack of accuracy on the part of U-haul. Also, the after hour checkin did not work. Luckily, service person refunded the $20 fee for not being able to do check in process.
MARSHA G.Stop ripping off the customers by forcing them to buy unnecessary equipment.
John K.Nada
Scott L.I filled up the gas to one gallon more than what I used, but I was still charged 2 gallons. I would pay better attention to the gas mileage next time.
Vanha N.The guys working we're busting they butts doing a great job for everyone.
ADAM S.Customer friendly during a very busy time — hustled to get me checked in and cleared — thanks for the superior service!
Lance L.It smelled like cigarettes in there pretty bad and it was a fairly new truck. I'd tell people no smoking or charge extra if they do. Just a thought.
tyson C.I was very confused on the pricing.
Jacob H.The young lady that checked me in was fantastic.
Michael J.The app did not work for the after hours return. I was on hold for 52 minutes before someone at the 800 number answered. They did resolve my issue, but the wait was frustrating and the app was as as well. There should be a back-up if the app is not working.
Boyd W.Everyone was so nice and helpful! From the front desk to hooking the trailer up. Our fuse was broken on our trailer light hook up and they diagnosed and fixed the problem! Would definitely recommend! Great customer service!
Heather A.More people ready to help customers check in
David H.We were given a filthy truck, the truck was in major disrepair. It was so loud and the exhaust fumes were a major safety hazard. When picking up a truck from UHaul, I would expect them to give us a truck that does not have any issues, this is why we rent from Uhaul. But this time will be our last. When I dropped off the truck at our location, the drop of gentleman said they should have never given you this truck. The drop off location said they will likely be taking it out of service.
Makaila V.Everyone are very courteous and helpful
Ronald F.On the day I went in to pick up the uhaul and put stuff in the storage. The lady who was serving was very aggressive and angry at the person who went to help get the uhaul and also aggressive and angry at me. When I approached her about it she said she was joking at the staff, then she began angrier and canceled my service. Because I didn't have enough time to search for another uhaul location, I decided to retake the storage and uhaul. On the next day, when I went to the storage to put stuff in it, the door couldn't open. Then I went to the staff to get help from them but, no one was available to help me to open the storage door in that cold and freezing weather, so I returned all the stuff that were in the car. Another thing was the car manage. From 9890 central Ave. to 698 Highland Tril was 10miles but the manage they entered was 20 miles.
ANTIONETTE E. | First Impressionsdisappointed that when i went to the unit on the day i was to move my stuff in, and upon my arrival, there was a foot of snow in front of my door. and my door wouldn't open very well because it was froze to the ground.
Jon E. | Online Move InMy experience with the owner of the Blaine location over what should have been a simple billing issue was probably the worst experience I've ever had with a business. I wasn't able to even fully explain the situation I was seeing with multiple credit card charges/double billing before breach of contract and auctioning my items were mentioned, and further efforts to try and actually explain the situation were met with an aggressive tone, immediately cutting me off mid sentence and not allowing me to explain the full situation. This experience is THE specific reason I moved out of both storage units we had rented. We now have a storage unit with another company, and will not be using uhaul in the future for our storage or moving needs after this experience.
Christopher M. | Overall ExperienceVery nice place. Never had any issues
DARRIN Z. | Overall ExperienceI was told that my things were not moved but yet the arm of my oversized recliner was broken and my antique table was broken in two. After removing everything I did see that there was somebody in the store still but doors were already locked so I couldn't tell them about my things being broken.
KrystaLynn M. | Overall ExperienceAlways friendly and extremely helpful. Thank you 😊
Betsy s. | Overall ExperienceStaff answered all my questions and solved our storage problems.
David E. | First ImpressionsDealt with the wonderful owner, Lucy. Highly recommended!! Everything was soooooo easy, convenient, and price A+!!
Thomas Z. | First ImpressionsBad: Key card never worked so just had to push button until someone opened it. Told to wait > 30 minutes for locksmith (and I paid $50) and when he did not show employee drove to storage unit and cut off lock in 5 minutes. Should be standard offering and who kept my $50. Some employees to busy to be pleasant or helpful. Customers bother them. Days after we called to verify they knew we were out of the unit, we still got a e-mail for a bill to continue. Need to get your act together. Good: Several employees we pleasant, helpful and knew what they were doing. Overall I would use U-Haul again. Just have to be watchful.
David A. | Overall ExperienceClean unit, easy access
Don N. | Overall ExperienceI’ll be back for any storage needs
RON P. | Overall ExperienceThe manager is superb!
stephen d. | Overall ExperienceThey were very very helpful and understanding this place is awesome
JOVAN T. | First ImpressionsThe employees I dealt with on 5 sep were all rude. Then when my wife called the facility on the morning of 6 sep she was again spoken to very rudely. The facility itself is nice but only one employee were worked with was nice and helpful.
Bradley P. | First ImpressionsLucy is helpful and leads a very capable, friendly staff. Facility is always super clean.
RANGE P. | Overall ExperienceMost of my items were damaged and had rat poop and dead rats in my storage. Even though that wasnt the big reason I couldnt pay for the storage units, it was very disgusting and did make me very angry. Personal things caused me to fall behind on my storage and I apologize and never was my intention to bail or not pay for my storage but very disappointed with how the storage units were not taken care of. When I have the funds, I do plan to pay my debts but right now, I am barely making ends meet. Also did not like the attitude of the manager as she was rude and disrespectful.
JOHN M. | Overall ExperienceWas a little disappointed when I rented a 10x10 and got two 5x10s next to each other. Makes for difficult storage of larger items, which is why I rented the 10x10. Will be looking elsewhere for an actual 10x10 unit. Other than that, everything is great. I wish this location had an available 10x10 unit.
Ashley J. | Online Move InEdgar and Ethan were amazing. They made the changes I needed quickly, painless, with great customer service, and appropriate humor in a stressful situation for someone trying to move. They went above and beyond and I would recommend this place just because of them.
TANYA D. | Online Move InOnly once did I go there and all the lights were out in the storage area I have 24 hr access
Catherine M. | Overall ExperienceAll of the staff are very professional and helpful. Lucy, Eddie, and Zach were very helpful. I highly recommend renting trucks and storage units from Blaine U-Haul.
stephanie m. | Overall ExperienceIt may seem weird I would give a poor experience when all the bullet points say yes, but here is the deal, was the staff friendly, yes, but it took four people to get the simplest thing done, the first gentlemen was very friendly, but couldn't do one thing right, the second person helped him a little, then walked away leaving him once again to struggle, a third person joined the struggle, but he too left when things got too complicated, finally it took one young man to take over and complete the task of taking my online reservation to rent a storage and make it happen, but this poor soul was running the entire show at this facility, it was like he was the only person that could get anything done right. Even after he had completed my transaction, the card he gave me wouldn't open the gate, and I had to wait and additional 15 minutes just to interrupt the young man who was helping someone else and tell him my card wouldn't open the gate. It took me 1 hour and 20 minutes from the time I got there to the time I left for me to drop off an air compressor into storage. So painful.
DAVID B. | First ImpressionsEmployees were particularly accommodating and friendly
Antwan G. | Overall ExperienceThere was a woman who worked there and was very rude constantly
Kimberly F. | Overall ExperienceWe were on the property unloading and were a few minutes after the due back time and they charged us for two full days because we were late. We've tried calling multiple times to discuss and the phone support is so terrible that it is impossible to reach a live person.
Cale D. | First ImpressionsKeep up good jobs every one
Vinnie P. | Overall ExperienceRented in march, had an accident 2 days later, so I never set 1 foot into the unit. It sat empty. So I went yesterday to close account and asked for a receipt to close account. Walked away without. Got yelled at saying it would be emailed. I also was required to purchase a u haul lock which I removed and tried to return in original packaging. I don't know what to say. Yelling at customer don't want to come back. I've rented equipment there before and never had trouble. I don't know what to say.
Andrew k. | Overall ExperienceThey were super quick they knew exactly what it was I was asking for and how to help me and they were very patient with me and I'm very happy with my U-Haul experience so far
Erin S. | First ImpressionsEverything went very well . I was even offered a bundle that met ally needs.
Kathleen W. | First ImpressionsThe attitude of one of your employees was not very nice I was treated more like and inconvienece than a customer also was told your company would prorate my bill only to find out that wasn't true
JOHN E. | Overall ExperienceFact that you will not rent to anyone who does not have a smart phone is just unacceptable. The sales person who helped us was gruff and dismissive.
JERRE W. | Overall ExperienceEverything was fine until I decided to move out. Two days later I was charged for the unit and returned that evening to sort it out. I was told to return the next day and speak with the manager. It was taken care of immediately, but it did unexpectedly make my acct negative and am still waiting for my refund. Hopefully this will not happen to anyone else again for it has been quite the hassle for me
Anthony B. | Overall ExperienceMy 24hr access didn't seem to ever work the last 3 month which made it impossible for me many times. Moving out could have been done on time had my gate access card worked. Very difficult to get moved out of storage in a timely manner when the best time to move is evening / nite time hours and you can't get in to your unit. But over all the last 6 years that I had my unit were great.
MARCELLA B. | Overall ExperienceDid not realize that I did not have access early morning on a Sunday. If I had a key card, it's should have been able to have access at 0700 on a Sunday. I should not have to ask for special access.
Michele R. | Overall ExperienceThe lot could be better maintained. The exit instructions could be better marked. The keypads could be more visible. Still a very positive experience despite all these issues.
Larry h. | Online Move InGracias
Mike S. | First ImpressionsPositive experience overall
JERRY M. | Overall ExperienceThe staff was great; always friendly and helpful. We had three units for approx 9 months; spanning summer through spring. We were storing all our personal belonging from our home after we sold our home and were looking for a new one. All three units were outside. Unit One's plastic sheeting along the ceiling was 'flaking' and left everything in that unit extremely dirty. Unit Two had water on the floor at one point. We are assuming from the ceiling?? It caused an excess of humidity which ruined several items and required lots and lots of extra cleaning. For example, I had a Rock Salt lamp that sweated and left a salt residue all over the box it was in. Premium boxes that were supposed to last for several moves, caved in on themselves due to the humidity resulting in boxes we couldn't restack when moving, and damaged items. Unit Three had mice issues. Everything had to be sanitized; they climbed into the holes that you use to carry the boxes and had feces in 95% of the boxes. This unit housed all of our kitchen items, so probably had food smells which I'm sure attracted them as well. I spent weeks sanitizing every item I could, and threw away what I couldn't... that included linens, kitchen electronics, furniture, etc. We lost a lot of things. One thing to note is this unit is on the outside of the property which is next to a tree line, so we are assuming that is why we had issues with that one. We opted to go with the outside units because we wanted to save money. We have never used storage before and thought it would be fine. We were wrong. If we have to move again, we would never consider this as a viable option. That being said, the staff was great and very helpful.
Alison S. | Overall ExperienceVery helpful and friendly staff. Any and all issues I had were taken care of right away.
Michael S. | Overall ExperienceExcellent customer service ...excellent place...will recommend to all!
MAtthew W. | Overall ExperienceThe truck rental is always a problem never the right size not enough mileage or time given for the move and trucks not on the best conditions
Larry E. | First ImpressionsNice employees, and was out of there fast!
Jessica P. | First ImpressionsI was running late and when I got there the code wouldn't open the gate for me..
Derek B. | First ImpressionsClean facility and friendly and helpful staff. Great experience!
Janis M. | Overall ExperienceI rented an outside, medium sized storage unit for about 6-months. Month to month contract and 24-hour access. All good
Paul J. | Overall ExperienceExcellent customer service...appreciated the knowledge and help I received...working a lot in the industry it is hard to find the kind of service I received at the Blaine location...Top Notch!...Thx!
MAtthew W. | First ImpressionsVery patient, answered all of my questions. Helped me make sure my car would fit
Danette H. | First ImpressionsWorse than poor! They were extremely rude and judgemental! I will never use this location again! Hard pressed to use Uhaul ever again! They turned a bad experience into a nightmare!!!
Lee F. | Overall Experience5 star storage!
Lucy A. | Overall ExperienceVery pleased with the entire experience. We will be back again for our last move from MN.
Cathy L. | Overall ExperienceGreat place to rent from!
DAVE W. | Overall ExperienceI rented a storage unit with U-Haul. Great customer service all around. Compared to other self storage facilities nearby, U-Haul is affordable and straightforward. Month to month 24/7 access.
Paul J. | First ImpressionsThe staff was very accommodating and efficient!
Michelle M. | Overall ExperienceStaffs were wonderful. Facility was convenient
MAI N M. | Overall ExperienceFirst rep was terrible had no idea what she was doing and made it a bad experience. 2nd person after coming back to have mistakes fixed was great and helped us get everything straightened out.
Mike M. | First ImpressionsSuper helpful and provided lots of informative information. We will be back for more services.
Cathy L. | First ImpressionsAll staff did great
Tammy O. | Overall ExperienceLucy proved to me that she is the right person for managing this place Thank you Lucy very much.. You were great 👍
TAREK H. | Overall ExperienceI needed a truck to move some things locally and it was never mentioned that I needed proof of Minnesota residency. I just moved here from Illinois and do not yet have that proof.
Thomas O. | Overall ExperienceBest ever. General manager Lucy plus other staffs were awesome! Have what I needed! Communications were on track.
MAI N M. | First ImpressionsI feel that my small storage was expensive but Uhaul kept my valuables safe and damage free. Work out better prices, overall I'm satisfied.
Michelle R. | Overall ExperienceI have used this facility for several years The unit itself provided what I needed for storage, but it was the rude office workers that finally made me choose to end my time with them.
BRIAN E. | Overall ExperienceThe Manager was training a new employee. They both were very nice and helpful. The facility was very clean. I'm totally satisfied.
stephen d. | First ImpressionsVery efficient & helpful!!
Ted W. | First ImpressionsFriendly and helpful, only complaint is 'buggy' computer system. Service was great though.
David H. | First ImpressionsStaff was friendly, timely, and set realistic expectations with us based on their current workload. They allowed us to change our date as other factors on our end changed. Our move went very smoothly
Graham A. | Overall ExperienceI love the people at this Uhaul! They are so great, friendly, helpful, and easy to work with. I really appreciate how much they help us out. If only all customer service were that good. They rock!
Amy K. | First ImpressionsGiving an 8 hour delivery window is absurd. No one answered/called back over a period of several hours. No call when my U-boxes were near arrival. Michelle- the delivery driver was great though.
Erik L. | Overall ExperienceI wish I new the guys name that helped me with my portable storage he gave me a month free and made it so simple to get!! he deserves recognition and was working at the blaine location at 6pm on the16
Marissa M. | First ImpressionsCustomer service was excellent and a very nice place Will do it again if I need to
Chris E. | Overall ExperienceAll good till I went to get my stuff out.....then delay till they fixed the gate so my truck and workers and I could get in to get my stuff out. Then just fine! Thank you!
Robin C. | Overall ExperienceU-box was delivered and picked up when promised. Upon delivery, it was placed exactly where I wanted it. Thank you for making my experience a pleasant one!
Deborah P. | Overall Experience