Customer Reviews for U-Haul Moving & Storage of Blaine

8,136 comentarios

9890 Central Ave NE   Blaine, MN 55434
(Located at the corner of Hwy 65 Central Ave and 99th)

(763) 780-0854

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(763) 780-0854

9890 Central Ave NE
Blaine, MN 55434
(Located at the corner of Hwy 65 Central Ave and 99th)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline P. 
Clasificación:
3.0

Make sure the information given out is accurate. Make sure equipment is clean and in working order.

Grant W. 
Clasificación:
5.0

I know my expectations should be low, but my truck was almost undrivable. I could feel all 160k miles of abuse. Severely underpowered, windows leaking, steering numb and loose, cargo door was hard to open. It's a little scary you send these out to normal drivers. No fault to the staff at the location, they were very helpful and seem to run a good clean operation. But corporate, you need to take better care of your trucks.

Nathan B. 
Clasificación:
5.0

Easy to rent and return. Nice people working at the facility. Very friendly.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody-Kay P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

lori H. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve K. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
3.0

Store was not busy. Only one inexperience front desk person who could not work the rental program. At least two employees not engaging customers in-line. Unhooked my own trailer and had to wait to tell staff what I did and that the trailer was left block a lane. Check out guy in the morning was a great and responsive.

chad L. 
Clasificación:
2.0

The truck I was provides had a 1/4 tank of gas and would not start. They got me another truck which had a full tank of gas but the lift gate was frozen shut. They had to get a crowbar to pry it open. This all put me behind schedule. I won't be using this location anymore.

Kevin M. 
Clasificación:
5.0

The employee dave is a phenomenal guy who gave me an opportunity to get my vehicle after an accident that insurrection refused to tow

Connor L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dimitri V. 
Clasificación:
5.0

Everything was so well thought-out and organized!

Jeff W. 
Clasificación:
1.0

I setup mobile pickup. When i arrived the location did not setup vehicle even though I was told it was good to go. I hired movers to help and had to pay them for another hour of time while they waited for me to go to another location to get a different truck. I was then told i would be given a credit for the trouble and never received it. On top of that, the service was lacking. Very frustrating and disappointing experience. . I set up two days before and had to confirm i would need my phone for pickup.

ANDREW F. 
Clasificación:
4.0

Tire pressure sensor said 0 for the front passenger side... Dirty Q-tip in back of van, kinda gross...

Robert S. 
Clasificación:
5.0

This location is always inviting and helpful. Everything is clearly marked.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan A. 
Clasificación:
5.0

It was all good. Service was friendly, curteous, and timely. Trailer and price were perfect for my needs.

CLARK GREG K. 
Clasificación:
5.0

Keep doing what you guys are doing I love this location of this guys are attending to the public

Martin C. 
Clasificación:
3.0

My Check In was like everyone was trying to push it off to another person. Redish beard, mid 20's and he was just trying to punch out and go home, like I was bothering him.My check out was OK. I went in and the guy I dealt with said he was in training and nobody else was around, I backed in the trailer to the same spot where I picked it up and unhooked it myself and your trainee said he would send someone out to help and look at the trailer. NO ONE showed up so I went back inside. The second gentleman was very nice, maybe Supervisor or Manger. Mid to late 30's with black beard. Very Nice.

Mark O. 
Clasificación:
5.0

These guys were great to do business with!

Joseph A. 
Clasificación:
5.0

I will use this facility again, if ever needed! Extraordinario servicio al cliente

DORIS R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew M. 
Clasificación:
3.0

Left side mirror of the vehicle was flapping around over minor bumps requiring constant manual adjustment out the window while driving. Recommend you get that fixed.

Nathan C. 
Clasificación:
5.0

I needed to rent a trailer and university ave did not have them dug out and ready. I had to go to como, then to blaine to get a trailer. The 800 # agent, como staff and blaine helped me alot.I could have saved about two hours time if the trailer had been dug out at university and ready to rent. You probaly need to hire so additional staff because after 18 inches of snow, you need people to go clear snow from the yards.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy S.  |  Overall Experience 
Clasificación:
5.0

Very pleased U-haul great company

randy N. 
Clasificación:
5.0

The employees here are all great best service ever

Ronald P. 
Clasificación:
4.0

The manager was really nice customer service

Sonyaross A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad H. 
Clasificación:
5.0

From my experience, there isn't much more that you can do to enhance consumer's experience at this location. The service here was excellent and greatly appreciated! The reps rock!!!

Vincent G. 
Clasificación:
5.0

I cant' think of anything. Rented a trailer three times in the past two weeks from this location. Great, friendly, fast service every time. Great team at this location!

Catherine K. 
Clasificación:
5.0

Personnel are very nice. My truck worked well.

Terri M. 
Clasificación:
5.0

This is Minnesota and they need to keep the latches clean and Ice free so that you can close the door

Cheryl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

dean R. 
Clasificación:
5.0

Thank you for helping us move into our cabin the week between Christmas and New Year. The move went very well. Thank you. I appreciated them starting/warming up the truck beforehand.

Mark M. 
Clasificación:
5.0

Very easy transaction. Called to see what was available and then showed up. Rented and out the door within 15 minutes. Return was even easier as they met me at the door and unhooked the trailer. Great service!

Kathryn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

I am very happy with this location and will continue to work with them.

Edward G. 
Clasificación:
4.0

I think it's absolutely ridiculous to advertise “as low as $19.95” when it is impossible unless you don't leave the parking lot. A few hours of moving some bigger items cost me $135 and that isn't including the fuel. Lesson learned and next time I'll just borrow a friends truck.

Heather S. 
Clasificación:
5.0

I was impressed with my customer service person. He was beyond excellent in his knowledge and how he did customer service. It was a very pleasant and seamless experience! I will definitely use this location again and again for U-Haul needs.

Tibbe L. 
Clasificación:
5.0

Not much! Staff was super friendly and helpful. Everything went perfectly.

Catherine K. 
Clasificación:
5.0

I was able to show up unannounced and get a storage unit. The day I was moving out I simply let the staff know and I was out. It was so incredibly convenient and helpful to work with the people at U-Haul. I would definitely use them again!

Lydia M.  |  Overall Experience 
Clasificación:
5.0

The young gentleman that I worked with was very friendly and professional.

Paul E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel E. 
Clasificación:
3.0

El cliente no dejó un comentario.

mike N. 
Clasificación:
5.0

I rented a pull behind trailer they were very accommodating on helping me hook it up and take it off when I returned it

Cheryl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Galina S. 
Clasificación:
5.0

Jake is awesome!

Michelle P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danny D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley B. 
Clasificación:
5.0

Jake was very helpful

Eric D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

zakaria H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri C. 
Clasificación:
5.0

I rented a 9 foot van for use with a move. It was a snowy day so roads could be slippery. The van ran great and was what we needed, however I started with a half tank of gas and given the slippery conditions the van would have driven easier with a full tank. A lesson learned for the future. The staff at Blaine are excellent and do an outstanding job.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan L. 
Clasificación:
5.0

Great place, super convenient

Jason L. 
Clasificación:
4.0

Quick service, friendly staff

Ben F. 
Clasificación:
5.0

The guy was very nice. I was in and out in 5 minutes.

Carrie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

from the desk person to hook up and drop off was great

don W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn W. 
Clasificación:
1.0

Uhaul's policy of not notifying a customer any more than 2 days ahead of time where they can pick up the reserved equipment (not matter how far in advance you book) is trash.

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

10 foot truck did not have ramp. Would have been good to know before renting. Otherwise, smooth and quick process.

Minh N. 
Clasificación:
5.0

Very helpful and friendly staff.

Devin N. 
Clasificación:
2.0

Charged me 10.00 for 2 gal of gas when I filled it until it was overflowing. According to this location I drove an extra 67 miles?? And is charging me for that as well mytrip was 635 miles I paid for 650 miles just incase I go a little over, but 717 miles?? An extra 67 miles? I'm not paying for the so called "2 gal" of gas.... as for milage it's hard to argue with numbers but I took no side trips? I should only owe 1 extra day of rental that's it.....

David B. 
Clasificación:
4.0

Not much the truck was clean and well maintained. A lower price for return customers

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
4.0

Nothing, I had a great experience. The rental was reasonably priced and fit our needs perfectly. The process was easy, and the shorter red haired guy was very friendly and super helpful. However the one guy (I think his name was Josiah or something with a J…he has dark hair and could be Latino?) seemed pretty lazy.

lorena G. 
Clasificación:
5.0

Great service.

David J. 
Clasificación:
5.0

Past experiences with this location indicates that there shall be no changes concerning my next rental. If it ain't broke, don't fix it !!

Timothy H. 
Clasificación:
1.0

Everytime I use this location, there's a hiccup with the billing or getting the receipt or something. This time they didn't email me the receipt - "extra letter in the email address". Also they billed me for 2 days when it was clearly one. Coincidence that they overbill and make a mistake in the email address for the receipt? Two phone calls to fix. Last time they also overbilled and they needed to credit.

PHILIP V. 
Clasificación:
5.0

El cliente no dejó un comentario.

james T. 
Clasificación:
5.0

Easy and fast nice people

Tsering K. 
Clasificación:
5.0

When I first dropped my trailer off, there were 4 men working inside, standing around and seemingly just talking to each other. At first I pulled in, followed the signs to where it was indicated “equipment drop off” and “wait here and someone will come out to help”. I waited and nobody came, so I went inside to find the workers as previously described. Talking with one who spoke first to me, I explained I needed to return a 12x6 enclosed trailer. He replied that I need to pull it around to another side of the building, and “just leave it there and we'll check it in later”. I explained kindly but directly, “no, I would like it checked in and with a receipt to show it's off my books now”. This spurred the man to action and he got up to check in the trailer that I had rented. He was professional about it, but it seemed weird at first what he was telling me to do and that I had to insist on having basic work done.

dan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
3.0

Was not greeted or given any help on drop off.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark T.  |  Overall Experience 
Clasificación:
5.0

Flawless

Tane F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin o.  |  First Impressions 
Clasificación:
5.0

The guys here have been so accommodating and fast. I was able to obtain a storage unit on demand as well as a truck. Very fast and friendly service!

Lydia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D.  |  First Impressions 
Clasificación:
3.0

Leaking roof in unit 1716

Ken N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine H.  |  Overall Experience 
Clasificación:
5.0

Loved the easy access.

kathy t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christi k.  |  Overall Experience 
Clasificación:
4.0

Only reason not excellent was billing issue on your side cased confusion and hassle for us. In the little over a month we had the storage we had to there three times to talk about the issue.

Mitch B.  |  Overall Experience 
Clasificación:
5.0

I was pleased to make the staffs day. Employees were very nice and very helpful.

STEVEN E.  |  First Impressions 
Clasificación:
5.0

24 hours access would be better

anthony w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy t.  |  First Impressions 
Clasificación:
5.0

Great place to store. Great price for the location and service level.

Brian O.  |  Overall Experience 
Clasificación:
4.0

Too much "Dust" this year... Don't know why ? Or How!

William V.  |  Overall Experience 
Clasificación:
2.0

My experience with UHaul is messed up reservations. If not the truck the storage unit. This time it was the storage unit.

CARRIE S.  |  Overall Experience 
Clasificación:
3.0

Didn’t like the ceiling caving in on storage unit 115

JEANNETTE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margret P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B.  |  Overall Experience 
Clasificación:
1.0

On the day I went in to pick up the uhaul and put stuff in the storage. The lady who was serving was very aggressive and angry at the person who went to help get the uhaul and also aggressive and angry at me. When I approached her about it she said she was joking at the staff, then she began angrier and canceled my service. Because I didn't have enough time to search for another uhaul location, I decided to retake the storage and uhaul. On the next day, when I went to the storage to put stuff in it, the door couldn't open. Then I went to the staff to get help from them but, no one was available to help me to open the storage door in that cold and freezing weather, so I returned all the stuff that were in the car. Another thing was the car manage. From 9890 central Ave. to 698 Highland Tril was 10miles but the manage they entered was 20 miles.

ANTIONETTE E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ramon t.  |  First Impressions 
Clasificación:
2.0

disappointed that when i went to the unit on the day i was to move my stuff in, and upon my arrival, there was a foot of snow in front of my door. and my door wouldn't open very well because it was froze to the ground.

Jon E.  |  Online Move In 
Clasificación:
1.0

My experience with the owner of the Blaine location over what should have been a simple billing issue was probably the worst experience I've ever had with a business. I wasn't able to even fully explain the situation I was seeing with multiple credit card charges/double billing before breach of contract and auctioning my items were mentioned, and further efforts to try and actually explain the situation were met with an aggressive tone, immediately cutting me off mid sentence and not allowing me to explain the full situation. This experience is THE specific reason I moved out of both storage units we had rented. We now have a storage unit with another company, and will not be using uhaul in the future for our storage or moving needs after this experience.

Christopher M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly L.  |  Online Move In 
Clasificación:
5.0

Very nice place. Never had any issues

DARRIN Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis V.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Julia G.  |  Overall Experience 
Clasificación:
3.0

I was told that my things were not moved but yet the arm of my oversized recliner was broken and my antique table was broken in two. After removing everything I did see that there was somebody in the store still but doors were already locked so I couldn't tell them about my things being broken.

KrystaLynn M.  |  Overall Experience 
Clasificación:
5.0

Always friendly and extremely helpful. Thank you 😊

Betsy s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Overall Experience 
Clasificación:
5.0

Staff answered all my questions and solved our storage problems.

David E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis V.  |  First Impressions 
Clasificación:
5.0

Dealt with the wonderful owner, Lucy. Highly recommended!! Everything was soooooo easy, convenient, and price A+!!

Thomas Z.  |  First Impressions 
Clasificación:
4.0

Bad: Key card never worked so just had to push button until someone opened it. Told to wait > 30 minutes for locksmith (and I paid $50) and when he did not show employee drove to storage unit and cut off lock in 5 minutes. Should be standard offering and who kept my $50. Some employees to busy to be pleasant or helpful. Customers bother them. Days after we called to verify they knew we were out of the unit, we still got a e-mail for a bill to continue. Need to get your act together. Good: Several employees we pleasant, helpful and knew what they were doing. Overall I would use U-Haul again. Just have to be watchful.

David A.  |  Overall Experience 
Clasificación:
5.0

Clean unit, easy access

Don N.  |  Overall Experience 
Clasificación:
5.0

I’ll be back for any storage needs

RON P.  |  Overall Experience 
Clasificación:
5.0

The manager is superb!

stephen d.  |  Overall Experience 
Clasificación:
5.0

They were very very helpful and understanding this place is awesome

JOVAN T.  |  First Impressions 
Clasificación:
3.0

The employees I dealt with on 5 sep were all rude. Then when my wife called the facility on the morning of 6 sep she was again spoken to very rudely. The facility itself is nice but only one employee were worked with was nice and helpful.

Bradley P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David E.  |  Overall Experience 
Clasificación:
5.0

Lucy is helpful and leads a very capable, friendly staff. Facility is always super clean.

RANGE P.  |  Overall Experience 
Clasificación:
1.0

Most of my items were damaged and had rat poop and dead rats in my storage. Even though that wasnt the big reason I couldnt pay for the storage units, it was very disgusting and did make me very angry. Personal things caused me to fall behind on my storage and I apologize and never was my intention to bail or not pay for my storage but very disappointed with how the storage units were not taken care of. When I have the funds, I do plan to pay my debts but right now, I am barely making ends meet. Also did not like the attitude of the manager as she was rude and disrespectful.

JOHN M.  |  Overall Experience 
Clasificación:
4.0

Was a little disappointed when I rented a 10x10 and got two 5x10s next to each other. Makes for difficult storage of larger items, which is why I rented the 10x10. Will be looking elsewhere for an actual 10x10 unit. Other than that, everything is great. I wish this location had an available 10x10 unit.

Ashley J.  |  Online Move In 
Clasificación:
5.0

Edgar and Ethan were amazing. They made the changes I needed quickly, painless, with great customer service, and appropriate humor in a stressful situation for someone trying to move. They went above and beyond and I would recommend this place just because of them.

TANYA D.  |  Online Move In 
Clasificación:
5.0

Only once did I go there and all the lights were out in the storage area I have 24 hr access

Catherine M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW B.  |  Overall Experience 
Clasificación:
5.0

All of the staff are very professional and helpful. Lucy, Eddie, and Zach were very helpful. I highly recommend renting trucks and storage units from Blaine U-Haul.

stephanie m.  |  Overall Experience 
Clasificación:
1.0

It may seem weird I would give a poor experience when all the bullet points say yes, but here is the deal, was the staff friendly, yes, but it took four people to get the simplest thing done, the first gentlemen was very friendly, but couldn't do one thing right, the second person helped him a little, then walked away leaving him once again to struggle, a third person joined the struggle, but he too left when things got too complicated, finally it took one young man to take over and complete the task of taking my online reservation to rent a storage and make it happen, but this poor soul was running the entire show at this facility, it was like he was the only person that could get anything done right. Even after he had completed my transaction, the card he gave me wouldn't open the gate, and I had to wait and additional 15 minutes just to interrupt the young man who was helping someone else and tell him my card wouldn't open the gate. It took me 1 hour and 20 minutes from the time I got there to the time I left for me to drop off an air compressor into storage. So painful.

DAVID B.  |  First Impressions 
Clasificación:
5.0

Employees were particularly accommodating and friendly

Antwan G.  |  Overall Experience 
Clasificación:
1.0

There was a woman who worked there and was very rude constantly

Kimberly F.  |  Overall Experience 
Clasificación:
1.0

We were on the property unloading and were a few minutes after the due back time and they charged us for two full days because we were late. We've tried calling multiple times to discuss and the phone support is so terrible that it is impossible to reach a live person.

Cale D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

alexis f.  |  Overall Experience 
Clasificación:
5.0

Keep up good jobs every one

Vinnie P.  |  Overall Experience 
Clasificación:
1.0

Rented in march, had an accident 2 days later, so I never set 1 foot into the unit. It sat empty. So I went yesterday to close account and asked for a receipt to close account. Walked away without. Got yelled at saying it would be emailed. I also was required to purchase a u haul lock which I removed and tried to return in original packaging. I don't know what to say. Yelling at customer don't want to come back. I've rented equipment there before and never had trouble. I don't know what to say.

Andrew k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brookstyn K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Brittney D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Beth D.  |  First Impressions 
Clasificación:
5.0

They were super quick they knew exactly what it was I was asking for and how to help me and they were very patient with me and I'm very happy with my U-Haul experience so far

Erin S.  |  First Impressions 
Clasificación:
5.0

Everything went very well . I was even offered a bundle that met ally needs.

Kathleen W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S.  |  Overall Experience 
Clasificación:
2.0

The attitude of one of your employees was not very nice I was treated more like and inconvienece than a customer also was told your company would prorate my bill only to find out that wasn't true

JOHN E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRETT S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg C.  |  First Impressions 
Clasificación:
3.0

Fact that you will not rent to anyone who does not have a smart phone is just unacceptable. The sales person who helped us was gruff and dismissive.

JERRE W.  |  Overall Experience 
Clasificación:
2.0

Everything was fine until I decided to move out. Two days later I was charged for the unit and returned that evening to sort it out. I was told to return the next day and speak with the manager. It was taken care of immediately, but it did unexpectedly make my acct negative and am still waiting for my refund. Hopefully this will not happen to anyone else again for it has been quite the hassle for me

Anthony B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LOYD A.  |  Overall Experience 
Clasificación:
3.0

My 24hr access didn't seem to ever work the last 3 month which made it impossible for me many times. Moving out could have been done on time had my gate access card worked. Very difficult to get moved out of storage in a timely manner when the best time to move is evening / nite time hours and you can't get in to your unit. But over all the last 6 years that I had my unit were great.

MARCELLA B.  |  Overall Experience 
Clasificación:
3.0

Did not realize that I did not have access early morning on a Sunday. If I had a key card, it's should have been able to have access at 0700 on a Sunday. I should not have to ask for special access.

Michele R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LOYD A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kari d.  |  Overall Experience 
Clasificación:
4.0

The lot could be better maintained. The exit instructions could be better marked. The keypads could be more visible. Still a very positive experience despite all these issues.

Larry h.  |  Online Move In 
Clasificación:
5.0

Gracias

Mike S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

april c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  First Impressions 
Clasificación:
5.0

Positive experience overall

JERRY M.  |  Overall Experience 
Clasificación:
2.0

The staff was great; always friendly and helpful. We had three units for approx 9 months; spanning summer through spring. We were storing all our personal belonging from our home after we sold our home and were looking for a new one. All three units were outside. Unit One's plastic sheeting along the ceiling was 'flaking' and left everything in that unit extremely dirty. Unit Two had water on the floor at one point. We are assuming from the ceiling?? It caused an excess of humidity which ruined several items and required lots and lots of extra cleaning. For example, I had a Rock Salt lamp that sweated and left a salt residue all over the box it was in. Premium boxes that were supposed to last for several moves, caved in on themselves due to the humidity resulting in boxes we couldn't restack when moving, and damaged items. Unit Three had mice issues. Everything had to be sanitized; they climbed into the holes that you use to carry the boxes and had feces in 95% of the boxes. This unit housed all of our kitchen items, so probably had food smells which I'm sure attracted them as well. I spent weeks sanitizing every item I could, and threw away what I couldn't... that included linens, kitchen electronics, furniture, etc. We lost a lot of things. One thing to note is this unit is on the outside of the property which is next to a tree line, so we are assuming that is why we had issues with that one. We opted to go with the outside units because we wanted to save money. We have never used storage before and thought it would be fine. We were wrong. If we have to move again, we would never consider this as a viable option. That being said, the staff was great and very helpful.

Alison S.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff. Any and all issues I had were taken care of right away.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service ...excellent place...will recommend to all!

MAtthew W.  |  Overall Experience 
Clasificación:
3.0

The truck rental is always a problem never the right size not enough mileage or time given for the move and trucks not on the best conditions

Larry E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C.  |  First Impressions 
Clasificación:
5.0

Nice employees, and was out of there fast!

Jessica P.  |  First Impressions 
Clasificación:
2.0

I was running late and when I got there the code wouldn't open the gate for me..

Derek B.  |  First Impressions 
Clasificación:
5.0

Clean facility and friendly and helpful staff. Great experience!

Janis M.  |  Overall Experience 
Clasificación:
5.0

I rented an outside, medium sized storage unit for about 6-months. Month to month contract and 24-hour access. All good

Paul J.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service...appreciated the knowledge and help I received...working a lot in the industry it is hard to find the kind of service I received at the Blaine location...Top Notch!...Thx!

MAtthew W.  |  First Impressions 
Clasificación:
5.0

Very patient, answered all of my questions. Helped me make sure my car would fit

Danette H.  |  First Impressions 
Clasificación:
1.0

Worse than poor! They were extremely rude and judgemental! I will never use this location again! Hard pressed to use Uhaul ever again! They turned a bad experience into a nightmare!!!

Lee F.  |  Overall Experience 
Clasificación: