Customer Reviews for U-Haul Moving & Storage of Birmingham

3,021 reviews

540 Valley Ave   Birmingham, AL 35209
(Two miles West of Vulcan)

(205) 942-6833

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(205) 942-6833

540 Valley Ave
Birmingham, AL 35209
(Two miles West of Vulcan)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

aseante wellman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

william Harper 
Rating:
4.0

Widen area for pick up location on google maps so you don't have to hug the building for the app to recognize you're there.

David Ott 
Rating:
5.0

Keeping the staff that I met day of my pick up were very professional. I truly appreciate good customer service they certainly provided that service.!!

Robert Tonlin 
Rating:
3.0

Customer did not leave a comment.

Kacey Taylor 
Rating:
5.0

Great

gloria williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Grier 
Rating:
5.0

Customer did not leave a comment.

Serrina Stokes 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Nuss 
Rating:
1.0

The person who checked me in could be best described as somewhere between indifferent to annoyed towards me. The equipment doesn’t seem to have been maintained at all. My truck blew a wheel cylinder, lost right rear breaks and eventually all brake fluid. As it was being towed in the right front wheel bearings gave and nearly caught the truck on fire. We had stop frequently to cool it down

GARY MULLINS 
Rating:
5.0

Customer did not leave a comment.

DISHONE EVANS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Brown 
Rating:
4.0

Customer did not leave a comment.

Aundria Davis 
Rating:
5.0

Customer did not leave a comment.

Matika Hoskins 
Rating:
1.0

I first scheduled with a different location, which did not even have a truck available. I called three different numbers and got rescheduled for this location. The customer service person was nice and helpful. They did not have a Dolly available, which meant I had to go buy one. The truck had a few pieces of trash (a coat hanger, some used paper towels…) in it. Overall, considering this location had 2 minutes of notice, it was good. But, my experience with Uhaul overall was abysmal, and I will never use it again.

Julie Carter 
Rating:
4.0

Andrea is a very outstanding manager, very professional, very accessible, it’s obvious she runs a ‘tight ship’.👍🏾 Sabrina, although I’ve never met her, was very helpful and professional . I am grateful for both ladies. 😃

anthony beaver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quentonio Sanford 
Rating:
5.0

Customer did not leave a comment.

Beau Caviness 
Rating:
1.0

Poor customer service representative at this location... charged for extra day eventhough we were only half hour late and had tried to call. Also was unkind and not willing to understand the situation with the times and blamed me for condition truck was in when I picked it up. The rudeness and unhelpful nature of your staff and operating systems far outweigh any convenience offered by your company. Corporate assholes who get rich taking people's money from this little penny anti shit... you guys suck all the way around

Russell LuQuire 
Rating:
5.0

Customer did not leave a comment.

Daniel Chapel 
Rating:
4.0

The only issue I had was that parking was really tight with my f250 . I gotta say tha the service was extremely excellent . The lady in the office was very professional and very efficient.

fred born 
Rating:
1.0

On Tuesday 2-20-2022 I rented a truck to help my daughter move back home. Her apartment was in Homewood but my house is in McCalla, so asked to drop the truck off in McCalla (about 16 miles one-way), and the gentleman set up the rental. After talking it over with my daughter, I wasn't sure if there was a price difference between a one-way rental versus bringing the truck back to the same location because was not explained. I went back into the office but this time there was a young lady at the desk. When I asked the question at first she said there was a difference but didn't tell me how much. I then asked her to check my reservation, and she quickly changed her answer to say the price was about the same. So I went to my car and was about to drive off when I saw the gentleman who checked me out and asked the same question. It turns out the price would be cut in half if I brought the truck back. That said, I don't understand why the young lady didn't want to help me. POOR SERVICE

Quinton Brooks 
Rating:
4.0

I needed a appliance hand truck and they did not have any. I. Can understand no having any on Saturday but Wednesday. I don't get that at all. Need more in stock

Carlton Smith 
Rating:
5.0

Thanks, I will recommend to family and friends 😊

Felicia Sardin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Bennett 
Rating:
1.0

We turned right into the street beside U-Haul. The largest U-Haul truck was parked in our lane for display. There was not enough turning radius room for our truck and U-Haul trailer. We had to back up in the busy road to try and gain more turning radius. To make it without hitting the huge parked U Haul truck, we had to drive our truck over the concrete curbing to make it. The valence under our truck hung on the concrete, we thought we busted a tire, spinning out to turn in. I told the lady working so she could be aware hoping no one else had to have a bad experience. She blank stared at me not saying a word. The truck on display sets up customers for trouble. This could be avoided by moving the truck. I’m thankful my husband is a very skilled driver.

Jerry Grantham 
Rating:
2.0

I chose the option for a self-guided pick up, but when I arrived to pick up it said that no equipment was prepared. I went inside and there were no workers present. I waited for 15 minutes before someone came. I even used the walkie talkie provided on the desk, but the other one was also laying on the desk. I had ordered a mattress protector and it was not present in my equipment - as my equipment was not prepared. I did not receive the mattress protector, even after asking for it. I was given a pack of furniture pads, which I did not need.

Abigail Cheek 
Rating:
3.0

The attendant would check the truck in and I was free to go. When I got receipt, he charged for 2 gallons of extra fuels which was baloney. The truck on level ground had more than a half tank. Was parked on severe hill at drop off location and they marked it as half tank. Which is not accurate. I am disputing the extra fuel charges that were not accurate.

Robert Taylor 
Rating:
5.0

Employee was very polite, and offered any assistance and information I needed.

Charla Hunter 
Rating:
5.0

Mr.Kori was polite informative Extended U-Hauls hospitality Overall experience was exceptional Will definitely recommend Thank you One satisfied customer

darlene westfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Sardin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larryelle Webster  |  First Impressions 
Rating:
2.0

Ensure the cargo area of the truck and loading ramp has been properly cleaned/swept.

James Hawkins 
Rating:
5.0

Customer did not leave a comment.

Larryelle Webster 
Rating:
5.0

Customer did not leave a comment.

Kimberly McCarty  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juan Ferogio 
Rating:
5.0

Customer did not leave a comment.

Angelia Pridgen 
Rating:
2.0

Everything ok except the maintenance for as the equipment to use and the elevators

David Parks  |  Overall Experience 
Rating:
5.0

The right turn stop & tail light did not work but I was late for a 11:00 pick up already didn't haven't time to go to another u haul rental to find another car dolly cause this was the 2nd place I had to go because the 1st place could not find the 1 they just rented me and had to credit my card backs to go to this 2nd store

John McNaughton 
Rating:
5.0

Customer did not leave a comment.

Mary Claire Galloway 
Rating:
5.0

Customer did not leave a comment.

Yaswanth Popuri 
Rating:
4.0

At checkout the attendant was courteous and helpful. A reservation was made with a phone call and everythi9ng was in order when I arrived. Assistance was given at check in without hesitation. Returning the vehicle check in was just as efficient.

grant culliver 
Rating:
5.0

Customer did not leave a comment.

Anthony Cook 
Rating:
5.0

Customer did not leave a comment.

John Lumpkin 
Rating:
1.0

This uhual facility is by far the worst , the number online is not correct . Customer service is trash. The manager is rude . They guys on site were great help especially the older man . Very sweet . Do not rent from them at all

Shakena Pettway  |  Overall Experience 
Rating:
5.0

Both of the employees that helped me were great.

Robert Colter 
Rating:
5.0

Customer did not leave a comment.

John Kennedy 
Rating:
1.0

Customer did not leave a comment.

Shinice Snyder  |  Online Move In 
Rating:
5.0

Everything was great. Will use again!

Zach Farmer 
Rating:
4.0

The online return was a lot. Having to make so many pictures. I missed then old days when someone just checked it out after you returned it.

Malisa Hester 
Rating:
5.0

Customer did not leave a comment.

rickey exford 
Rating:
2.0

Customer did not leave a comment.

Jennifer Busing 
Rating:
4.0

Driveway is a bit narrow. Other than that, all went smoothly.

Peter Partee 
Rating:
5.0

Customer did not leave a comment.

sylvia parsons 
Rating:
3.0

Customer did not leave a comment.

NYOKA HICKS  |  Overall Experience 
Rating:
4.0

The upstairs unit was not easily accessible. Although there were carts to use they were not big enough.

Carita Peeples  |  Online Move In 
Rating:
4.0

Great experience.

George Brown 
Rating:
3.0

Not a very friendly customer oriented place. Attendant can do a lot in making customer feel appreciated.

Robert King 
Rating:
5.0

No comment

Jeremy Clayton 
Rating:
5.0

Customer did not leave a comment.

Jennings Barganier 
Rating:
5.0

Customer did not leave a comment.

Brian Davidson 
Rating:
5.0

Customer did not leave a comment.

ROdney Saddleer 
Rating:
5.0

Customer did not leave a comment.

Melissia Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Kinsey 
Rating:
3.0

Clean equipment before use. Any reason to not clean is unacceptable. Also too I had a bank debit card with a Visa Logo. It has charge feature on it. It works just like a charge card therefore I don’t need a separate credit card. The rental was executed without any problem. I do not understand the rental hesitancy. Thank you.

sharon hirschfeild 
Rating:
5.0

Customer did not leave a comment.

Wendy Walker 
Rating:
5.0

Customer did not leave a comment.

brandon jones 
Rating:
1.0

I am surprised and disappointed in the last experience with Uhaul @ 540 Valley Ave in Birmingham/Homewood, AL. I placed an order for Glorified Movers to move me and the movers were a NO SHOW. They did not respond to my telephone calls and email. The truck was rented from the above mentioned Uhaul location. Upon return of the truck I explained to the clerk what had happened and she showed no empathy for the situation, did not apologize and told me to submit a review. I have used this location for many years always with GREAT service but not this time unfortunately. Will look for future needs elsewhere. Also was told that the receipt would be emailed to me in 10 minutes, it showed up finally in 2.5 hours. Any future needs I may have will be taken elsewhere. Disappointed in Uhaul.

JOSEF SHEPARD 
Rating:
3.0

Customer did not leave a comment.

Danny Hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keynosha MacDonalds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE KEMP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raleigh Mills 
Rating:
5.0

Customer did not leave a comment.

Bruce Howard 
Rating:
5.0

The whole process was a breeze. I've couldn't have chosen a better company.

Qantis Braxton  |  First Impressions 
Rating:
3.0

The amount should be given in office immediately upon return of truck Instead of waiting for a text to give payment due.. I was told over phone I could use a debit card . When I got in office I was told I needed a credit card because people can close their bank accounts

Sandra Norl 
Rating:
5.0

Customer did not leave a comment.

Alexis Avery 
Rating:
5.0

Customer did not leave a comment.

Antoinette Parker 
Rating:
4.0

Customer did not leave a comment.

Jonathon Harris 
Rating:
5.0

Excellent experience. Check-in was easy and the rental was well maintained and in great condition. Staff was very helpful

Jacob Wade 
Rating:
3.0

Very good experience 👌

Terry Staples  |  Overall Experience 
Rating:
5.0

EASY TO COMPLETE.

Larry Albert 
Rating:
4.0

Have more than one employee working. The wait time was excessive

Valarie Byers 
Rating:
3.0

The lady who was giving me the rental was rude

Jamarrius Burden 
Rating:
5.0

Customer did not leave a comment.

ANGELA KEMP  |  First Impressions 
Rating:
3.0

Customer service representative are all rude not once have I been there and saw them greeting the customer the majority of them are always on their phones not focusing on the needs of the customer

Edward Thomas 
Rating:
5.0

Customer did not leave a comment.

Larry Clark 
Rating:
4.0

Customer did not leave a comment.

PAUL ROBY 
Rating:
4.0

Very nice and helpful

Michael Humphrey 
Rating:
5.0

I was pleased with everything.

DANIEL ENDRESS 
Rating:
5.0

Was forced to get uhual insurance.

Antonio Walls-sanders 
Rating:
5.0

Customer did not leave a comment.

David Randolph 
Rating:
5.0

Andrea was a pleasure to work with.

Neka Young  |  Overall Experience 
Rating:
3.0

No comment

elvis parrish  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREA ALLEN 
Rating:
5.0

Customer did not leave a comment.

John Moran 
Rating:
1.0

Unprofessional. Worst customer service. Still haven't received my money after the hood was placed. Took 3 hours for a receipt. Just crazy

Aderrius Hatcher 
Rating:
2.0

Someone removed all of my things from my storage unit but no one was able to tell me anything because where my storage unit was the cameras didn’t work

WANDA HARRIS  |  Overall Experience 
Rating:
2.0

Make sure all equipment is there for reservations. I made my reservation two weeks in advance only to arrive and my equipment was not available. I also had to drive a extra 10 miles to another location only for them to be out of the requested equipment as well.

Rachael Jordan 
Rating:
5.0

Customer did not leave a comment.

JOI KENNEDY 
Rating:
5.0

The truck need some major work! It drives bad but as far as being clean

Dakita Patton 
Rating:
5.0

Everything was excellent!!

Ronnie Weaver 
Rating:
4.0

Customer did not leave a comment.

Lakisher Smith 
Rating:
5.0

Customer did not leave a comment.

John Moran 
Rating:
5.0

The process of getting into the gate was slowed by another truck being parked in front of the gate. The overall process could’ve been 2 hours quicker if it weren’t for the slow servicing of the truck in front of the gate. The friendly staff helped.

Bryson Marretta  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kimberly Davenport 
Rating:
5.0

Customer did not leave a comment.

Cameron Norfleet 
Rating:
3.0

I had to wait there in your lot 3+ HOURS!!!! I lost count of how many times I contacted customer service for help to guide me through how to get my key!!! I almost LOST GETTING THE SECTIONAL I WAS GETTING THE U-HAUL FOR!!!!! YES THERE IS A HELL!!!!!

Carolyn Colburn 
Rating:
5.0

Customer did not leave a comment.

ORIS MAYS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Josh Johnson 
Rating:
5.0

Customer did not leave a comment.

kamla cady 
Rating:
3.0

I use the online check in it didn't work brought the vehicle back around 11:45 tried to use the return on the app still didn't work had to go back in the store to give the guy the key. Bad thing I see is that the online need improvement doesn't work the people at the service desk need to makesure to check the vehicle before the customer leave. A customer may get charged for not have the vehicle back on time may get charged for not put the gas back one of the workers could drive the vehicle to the store and then the customer get charged for the gas everything need to happen when the customer returns 1. Check the vehicle 2. Check the gas

Travis Whatley 
Rating:
5.0

Customer did not leave a comment.

Davida Hardwick 
Rating:
5.0

Customer did not leave a comment.

John Westbrook 
Rating:
1.0

I bought a lock from the office when I rented the unit. The new manager came in and replaced my locked saying it wasn't the right brand or something. Then had the nerves to charge me for it had a hospital emergency and needed some paperwork from my. Unit and couldn't even get in my dam unit

Alexis Small  |  Overall Experience 
Rating:
4.0

Very pleasant experience.

TONY HORTON 
Rating:
5.0

Customer did not leave a comment.

Rosemary Hinton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GANESH POTRU 
Rating:
5.0

There was nothing that you need to improve for your next customer the customer service that I received was excellent

Tonja Holmes 
Rating:
5.0

Customer did not leave a comment.

James Mills 
Rating:
5.0

I like U-haul when I needed to rent a truck they was available. I used there storage facility and it was big and spacious. I will definitely use them again and recommend them to my family and friends.

Mary MARSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JALIAH SNEED 
Rating:
5.0

My rental was straight forward without complications. The staff was timely and efficient. Thank you.

Chris Tobe 
Rating:
5.0

I always use this location. The workers are friendly, the equipment is clean and the prices are as advertised.

Charla Hunter 
Rating:
5.0

Pick up lady was a little "short" verbally, and had trouble connecting the hitch and asked me what size my 2" ball was. But in the end she got it all worked out. Drop off was an absolute breeze and very smooth and helpful staff.

SCOTT KENNY 
Rating:
5.0

everything was great

lorraine patterson 
Rating:
5.0

Customer did not leave a comment.

Keonte Chacers 
Rating:
2.0

Customer did not leave a comment.

Brianna Todd  |  Overall Experience 
Rating:
5.0

Staff was very courteous and efficient

VALARIE BYERS 
Rating:
2.0

I moved in a few items and came back to a lock on the storage and a few of my boxes open. When I inquired about it, I was informed the manager who did the walk through may have opened a few boxes to try to find mail with my name on it … not a logical excuse in my opinion, as all that information is in your computer system. If anything is missing, I will report it once I move my items out.

NYOKA HICKS  |  Online Move In 
Rating:
5.0

The young man who helped me was amazing and kind. I would definitely use that location again. He went above and beyond with a smile. I hate that I can’t remember his name as I’m writing this, but he checked me out and checked me in when I brought the truck back.

Nanyamka Foreman 
Rating:
5.0

Customer did not leave a comment.

Theresa Evans 
Rating:
5.0

Customer did not leave a comment.

Lakisha Paulding  |  Overall Experience 
Rating:
3.0

Minor things add up: door stopper, trash can for clean out restroom to far away for 55 year old neurologist patient, the Niger the facility the more restroom or a portable potty the less, my light did not come on

robert brogden  |  Overall Experience 
Rating:
5.0

Both guys at location were really helpful, over the phone and in person.

leslie Williams  |  First Impressions 
Rating:
2.0

The storage facility itself is very accessible and nice but the staff need better customer service all around and that location needs more employees

Joycelyn Knighten   |  Overall Experience 
Rating:
5.0

The store manager working on Saturday August 12 is excellent - very helpful, easy to work with, calm, and pleasant to be around. Great customer service.

Allison green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail Gambles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana Bell  |  Overall Experience 
Rating:
5.0

I would like to thank Lamont again he is so kind , considerate , caring and helpful. I sincerely appreciate him.

Ednesia Winston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIOSHIA HORN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lamarcus Webb  |  Overall Experience 
Rating:
4.0

None

lynn dawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIASHA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHEAL TURNER  |  Overall Experience 
Rating:
4.0

The facilities are well maintained and clean. 24 hour access if needed and well lit. well run and maintained compared to other facilities. Highly recommended in Birmingham.

Ron Vigdor  |  Overall Experience 
Rating:
5.0

I found the staff particularly helpful the gentleman took me around to show me the actual room and let me see it before I rented it and I was very impressed with the professionalism of their customer service

pete schmitz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie Todd  |  Overall Experience 
Rating:
4.0

Description of the dimensions, and the size of your current living space compared to the suggested rental space, is a little deceptive. The larger measurement happened to be height (the ceiling), while I was figuring out floor square ft in my head like you normally do with homes, apartments, etc.

Wayne Friedman  |  First Impressions 
Rating:
5.0

The customer service rep in the office was GREAT!!

Gwendolyn taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacoria harris  |  Overall Experience 
Rating:
3.0

I had a good experience with the previous owner Jordan, however the new one Andrea has a smart mouth on her. I am going through identity theft right now and know who is behind it, so my A118 was part of my cousin doing and even though I was wrong letting it build up. Jordan has a heart and was helping me sort it out and was about to set up a plan of payment for that one so i could get it paid and out of my name. However, B252 was prepaid and who really keeps up with receipts when it is put in the system. Now i can not get my belongings due to the fact that Andrea said i have to have a receipt but by law since it is documented in y'all system I have a right to get my belongings out of that one. I have spoken with my lawyer as well and will be going forward with this, so if she has gotten rid of my belongings then I feel y'all owe me as well. My main concern was my laptop with documentation on it, my chest full of paperwork and some house items that i just brought. Overall, I really like the facility and hope in the future when all is resolved if I ever have to get a storage I can or even a U-Haul rental to move.

quintana terrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Fain  |  First Impressions 
Rating:
2.0

We reserved a temp-controlled 10x20 about two months before our move . When we arrived yesterday to actually move in , we were informed that they were sold out of that type of unit . At that point, we had a moving truck full and a crew ready to unload . Because we needed a temp-controlled unit, we had to downgrade to a 10x15. Not everything would fit and it has been a massive headache on top of an already stressful move . Why offer advance reservations if this situation is a possibility ?! Will not be recommending .

Mary-Kate Carey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiara Womack  |  Overall Experience 
Rating:
1.0

The management and the customer service experience that I received from the regional and the manager was totally unacceptable and when I called to complain about people ordering in the hallway of the storage facility and smoking weed and doing drugs no one ever called me back U-Haul on the Valley Avenue in Birmingham Alabama in Homewood is a poor run facility and the upper level management does not care about their customers never got a reply no one ever follow up

victor maye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STERLING WHITAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronda Bonham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vina okafor  |  Overall Experience 
Rating:
5.0

None really

VIRGINIA WALKER  |  First Impressions 
Rating:
4.0

The guy that was putting the info in was very friendly, informative, and I wasn't in there long.

Emily Dillard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DeAnthony Summerville  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Khrystonae Miller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tammia Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trabeion Nobles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika Bibbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alycia Tutt  |  First Impressions 
Rating:
5.0

Andrea, the manager goes above and beyond to make you feel well taken care of.

Elizabeth Newton  |  Overall Experience 
Rating:
2.0

I was a long time renter(10 yrs) at this storage unit and had no intention of leaving b/c it was so convenient, but in recent years the management/maintenance has deteriorated considerably all while raising my rent (twice last year) I think the current manager likes to sit in the office vaping (getting high) while tending to nothing. Hallways were no longer cleaned, gates stayed broken (open and unsecured).

MELISSA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamechia Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Owen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES MOODY  |  Overall Experience 
Rating:
1.0

I left that storage facility from November 14,2022. I moved out I got a call from a nice Lady on the 09 of December and I explain to her that I was no longer in that space. The management at that place was really bad 😔 and was never no one there, the phone will ring never no answer. I have used U-Haul in many occasions but this is the worst experience I ever had. I hope you'll get it together soon, thanks have a great weekend.

Barbara Swift  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika Bibbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

evette tyson  |  Overall Experience 
Rating:
5.0

The uhal downtown over charged me an I haven't gotten it resolved yet

DANA JONES  |  Overall Experience 
Rating:
1.0

The WORST uhual experience EVER!!! Had my storage broken into & they didn’t even alert me, I just so happen to come add things and I see a homeless person wearing my clothes!! Apparently they “paid him” to throw all of my belongs away because they didn’t know who they belonged to. (This is what the location manager told the police) They offered me a “V.I.P” which is a 15 dollar gift card and that was it!! Thousands of dollars worth of clothes & shoes just gone! In a so called secure unit, none of their cameras record just plays live video. I got a call to come close out my account I pay the guy cash & next thing I know I’m still getting a bill 4 months later! This place it’s owned and ran by scammers & thieves!

BRANDON HUNTLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Sims  |  Overall Experience 
Rating:
5.0

Jordan was so helpful and gives awesome customer service.

Adrienne Coleman  |  Overall Experience 
Rating:
5.0

Brandon was absolutely an awesome manager and I’m so glad he received a promotion as he deserved it. I know Jordan will have some huge shoes to fill. The only negative comment I have is that the air conditioning ducts would drip condensation or either it was rain as it would leak a lot more when it rained. This resulted in getting some of my items wet and ruined a nightstand. I brought up a clear plastic tarp to cover the area so my items wouldn’t keep getting ruined.

kim KELLEY  |  Overall Experience 
Rating:
2.0

My internal unit was broken into and several thousand dollars of equipment stolen. A new lock was put on, but I was never given the combination. When I came from Tennessee to clean it out I was unable to get into it and the staff didn’t have the code. I had to have it cut off at my own expense. The manager said they would reverse the charge and that hasn’t happened.

JANI FARR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jazlyn Fuller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Constance Mccovery  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Knoop  |  Overall Experience 
Rating:
5.0

Good customer service. Jordan was great help!!

RAYMOND ELDER  |  First Impressions 
Rating:
1.0

The truck was really in bad condition,I had a problem getting in my Storage room to put my furnished and other things in there also was a big U-Haul truck 🚛 blocking the area And the main door to go in a drop for furniture I the storage room assigned to me. It was crazy the gave another room after waiting hours for help. This is on call for any person to experience such bad time. The guy was trying So hard has he was working there by his self

Barbara Swift  |  First Impressions 
Rating:
2.0

I was charged for the next month after moving out ten days before the end of the current month that I had already paid for. I had spoken with someone in the office the day I moved out to let them know and was told that everything works be taken care of. It wasn’t.

Melinda Richey  |  Overall Experience 
Rating:
5.0

The general manager of this facility was kind and went above and beyond to help us when we didn’t have scissors and closing up our unit.

Allison Newton  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Cathy Walker  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cleo Rowland  |  First Impressions 
Rating:
5.0

Jordan was great.

Karneshia Garrett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles Knoop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELOISE MERRITT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donteria Bender  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian Laing  |  Overall Experience 
Rating:
5.0

Jordan was courteous and accommodating. Although he was handling a full office by himself, he made sure everyone was receiving the assistance they needed. His customer service was noteworthy, and I look forward to interacting with him again. The facility was also clean and orderly, making me feel safe to leave my belongs there.

Danielle Lawrence  |  First Impressions 
Rating:
3.0

Unable to reach anyone by phone in order to access unit after store hours

Mario Gutierrez  |  Overall Experience 
Rating:
5.0

Jordan was very helpful and pleasant awesome customer service experience

Celia Williams  |  First Impressions 
Rating:
5.0

Jordan did an excellent job. He was helpful and polite, took initiative and had great customer service skills. He made a hectic moving day more pleasant. Thank you Jordan!

gretchen lerner  |  First Impressions 
Rating:
5.0

Kayla is phenomenal! A true customer service professional!

DUSTIN PARKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyra Sturdivant  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cezanne Hood  |  Overall Experience 
Rating:
5.0

Jordan was a pleasure to work with and was always available to help. There was a small issue with an invoice that was corrected immediately. This location was not the closest to my home, but I would travel a little further again because of the service I received from this location.

James Hopper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Cavaco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francoise Horn  |  Overall Experience 
Rating:
2.0

I had to extend my rental and called the location to do so at 2:00pm well the male was very rude! He flat out told me NO and I tried explaining that no was not a option I still had hours of move left he cut me off! And simply said NO AGAIN! FOLLOWED BY HIM HANGING UP AFTER I STAYED I WAS REPORTING HIS HOSTILE ATTITUDE!

SADE REED  |  Overall Experience 
Rating:
3.0

I’m saying average because I only just signed the contract and haven’t actually used the facility yet. So I don’t really know if the experience of using the storage units will be great or not yet. However, everyone I have spoken with and in person or over the phone has been extremely helpful and thorough. So customer service gets an A+ from me thus far.

AndreaZ Harbin  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cynthia clay  |  Overall Experience 
Rating:
5.0

Great service and worker and manager gave great details and answer question better than a few uhaul location..thumbs up

Roderick Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalie Fincher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariel White  |  First Impressions 
Rating:
4.0

There was one incident with Jordan Parker and another employee who called me a "tailgatter" which tickled Jordan Parker I found to be very unprofessional and rude! Hopefully this employee has since been inserted into management skill training along with Jordan. My experience with Jordan upon termination of this account was pleasant.

Juanita Walker  |  Overall Experience 
Rating:
5.0

Checkin guy was super helpful with checking in and showing where the storage was.

Alicia Cavaco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON HUNTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john karanja  |  First Impressions 
Rating:
4.0

Need a prop for door going into climate control storage and a awning by CC door for when it is raining

Jane OBrien  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zorenza Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERICA MCADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvette Hollis  |  First Impressions 
Rating:
5.0

The guy that waited on me. I think his name was Brandon he has dreads he was very helpful and polite. I do appreciate him for helping me and going over and beyond to make the guest satisfied thank you

Dashunda Patterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LETITIA BRITTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JARIUS COX  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Wallace  |  Overall Experience 
Rating:
5.0

I would tell all my friends about you for you all because I think you all are very excellent people I have did business with you before and I will continue to do business with you before I give you all 100% rating and also the staff 100% rating

Pamela Curry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Evans  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rosemary Hinton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry Mitchell  |  Overall Experience 
Rating:
5.0

They were very helpful and accommodating. They went far beyond my expectations. Great staff A+++

Morgana Abel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael hanson  |  Overall Experience 
Rating:
3.0

Staff were too busy to help and it probably affected their poor attitude. It took for ever to get the elevator to work and there was only one usable moving cart to transport my belongings. There was no supervised flow of traffic, because vehicles blocked your movement. Management should be informed to resolve unpleasant circumstances.

samuel thacker  |  Overall Experience 
Rating:
5.0

Great location, GREAT hours, GREAT staff.

CARLA ENGLISH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Ephraim  |  First Impressions 
Rating:
1.0

When people hit hard times like moving out of state or laid off. The account should be frozen or some kind of accommodation. My entire life was auctioned off and there is things I will never get back.

Timothy Grant  |  Overall Experience 
Rating:
5.0

Jordan was very professional and helpful. he went over and beyond to assist me.. his customer service is Awesome!!!

Travina Crenshaw  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHARONDA DIXON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA MOULTRIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER BARLOW  |  Overall Experience 
Rating:
5.0

I think the guy's name at the facility is Brandon, he was very helpful and courteous, at move, and at move out.

Wade Reich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL COLLINS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDWARD BRADFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle MCGhee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEVANTE MURPHY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip Patterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Von Johnson  |  First Impressions 
Rating:
5.0

Satisfied customer, glad to have done business with you all !

Alondria Daniels  |  First Impressions 
Rating:
1.0

This location was horrible! Where do I even start? Climate controlled units were hot ac was broken and they weren't even trying to inform me or the people who already had units!! They made 3 reservations only needed 1 and messed all of my stuff up! I wound up having to go to a completely different location after being in the store for over 2 hours! Water is getting into units also I was informed by staff??!!! Wow

Stacie winters  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Mahoney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Thomas  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating staff. Even had a nice employee lend me and my daughter hand with loading the story storage unit. Thank you!

Blair Blinkhorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Fitzpatrick  |  First Impressions 
Rating:
5.0

The Uhaul employees at 540 Valley Ave bent over backwards to help me on 7/29/21.

Christina Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP WAINAINA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david gafford  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia clay  |  First Impressions 
Rating:
5.0

Customer service was excellent. Jordan and Brandon were very helpful and knowledgeable of their job. These two gentlemen are truly an asset to your U-haul team.

Stephanie Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis Dufour  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cely Thompson  |  First Impressions 
Rating:
5.0

Thanks

Cynthia Glover  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee Gunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmine marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben Euwer  |  Overall Experience 
Rating:
5.0

Brandon Hunt at your Valley Avenue location in Birmingham made ALL the difference. He worked with me to find the storage space we needed, following up with me on multiple occasions. He is the reason iHaul receives an excellent review. Pam

Pam Siddall  |  First Impressions 
Rating:
5.0

Management and staff provided excellent support in the move out process.

Donald Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleashia Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawna Soares  |  First Impressions 
Rating:
5.0

Brandon was extremely kind and helpful. Whole process was very easy.

Hunter Jewett  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amanda Watts  |  Overall Experience 
Rating:
5.0

The manager at this location was very helpful, appreciative and courteous. Couldn’t ask for better customer service anywhere else. I do ask as Uhaul as a business do. Make inside enclosed climate control storage units with building access with double doors where you can access them with larger furniture or whatever. We had to store an art piece at a location at UAB because it wouldn’t fit in the single access doors. It was an 4X8X2 enclosed art piece crate. We lacked about 2 inches from being able to get it through the inside access doors to the hallway to our storage room. But besides that, no complaints what so ever. Thanks Mr Phillips.

Charles Phillips  |  Overall Experience 
Rating:
5.0

Excellent experience throughout the years! I would highly recommend!!!

ASHIYA buckels  |  Overall Experience 
Rating:
2.0

I don’t think I would recommend uhaul anything at this point. I reserved a truck that was unavailable when I got there so I’m not sure the point of a Reservation. Also I need to get in touch with someone and cannot connect with a human about this storage facility. I’ve called multiple times and been on hold for the longest wait times eventually having to hang up, I’ve emailed, tried online chat and still cannot get the help I need. I hired movers who showed up with two movers when I ordered 3. Then it was very difficult to get my refund, because at one point they hung on when I called. Four times in a row. They wouldn’t answer they just picked up and hung up. It was not a pleasant uhaul experience.

WENDY HENDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsey Kilgore  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HOCKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammed Almuzayen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE COLLIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Constance Collier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blair Blinkhorn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HOCKER  |  First Impressions 
Rating:
4.0

The drop off location was incorrect. I need to make sure I’m not charged $1000.00 my original drop off on the phone was Bessemer RD 35208 bham then an hour after the drop off a representative called me warning me of outrageous charges. We used the truck in a 10hr time frame, utilized UHAUL storage I spent over $600 in one day with this company now threats of a $1000 charge because a communications error. Can someone please make sure I’m not charged the fee. 205.667.3018 I will call the scheduling office at 9a today

Michelle MCGhee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alessandro battle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Watts  |  First Impressions 
Rating:
4.0

Was there for years. First owners were excellent. Second owners not so much very rude. People over the last year have been

James Neumeier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karleafa wise  |  First Impressions 
Rating:
5.0

Marvin made things simple and clear.

debrah daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kassandra Heringer  |  Overall Experience 
Rating:
5.0

The young lady named Jess was very patient and helpful. She provided excellent and thorough customer service.

ANITA JORDAN  |  Overall Experience 
Rating:
5.0

Need to correct address 1952 cansler ave Birmingham Alabama 35214

Regina Peoples  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Morgan  |  First Impressions 
Rating:
5.0

Current management and staff are amazing! Truth be told - this location has always had great management and staff. But the current manager and the young man who checked me out - best in the business!! Kind and always willing to help! Customer service is critical and the manager & young man exemplify this. Please - if there is a way to recognize both of them, please do! Moving out was emotional and they were so kind.

EMILY HORNAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Higdon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Higdon  |  First Impressions 
Rating:
4.0

Fast and efficient service. Great access hours and a really convenient location.

jeff lockwood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Med Tronic  |  Overall Experience 
Rating:
3.0

He wasn't friendly but he wasn't rude. He definitely got the job done. Me personally I don't care if you are friendly just as long as you aren't rude. He wasn't rude at all, very helpful and got the job done.

catherine poole  |  First Impressions 
Rating:
4.0

Secure, well-maintained, pest-free facility with friendly, helpful staff. My only issue is with the main U-Haul call line (not this location): I moved out on rent day and they refused to refund any of the rent, so I ended up paying the full month's rent for one day.

ELIZABETH ELLIOT  |  Overall Experience 
Rating:
5.0

Very convenient and clean.

Martha Summey  |  Overall Experience 
Rating:
5.0

Great experience with the young man. Keep him there we need, more good employee's like him.

KIM MOORE  |  First Impressions 
Rating:
1.0

If I am rating this solely on our check in experience - then it was great. The staff were very friendly and helped show us where our unit was and was very helpful in showing us the size options of the units. Fast forward to a week later - my husband drives over to drop off some items at the unit. Our code isn't working and he's confused as to why. Turns out we were "moved out of the system", our code was cancelled and a lock was put on our unit. Absolutely no notice whatsoever. Had we not shown up today our unit would have probably been sold, cleaned out, etc. And all of our belongings gone. Is it customary to move someone out without any notice whatsoever?!? He ended up having to resubmit all our information and start a new contract since our other one had been cancelled out. Thankfully we showed up today or who knows what would have happened.

Staci Rosales  |  Overall Experience 
Rating:
5.0

Natasha was outstanding!

isabelle rubio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHEMERE ALI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY BALLARD  |  First Impressions 
Rating:
1.0

I moved out a month and a half ago and informed the manager and they still tried to charge me. I'm not sure of the business you're running, but placing charges on a closed out unit is ridiculous. You should be ashamed of your staff.

Eric Gore  |  Overall Experience 
Rating:
5.0

The gentleman that worked the front office went out of his way to create a pleasurable experience and helped thought the process from start to finish and made sure I was satisfied.

Ron Vigdor  |  First Impressions 
Rating:
5.0

I wish I have got the young name but he was Awesome

angela smith  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Santana Tarver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTIN EDWARDS  |  Overall Experience 
Rating:
5.0

Shandon was wonderful in helping us with our moving process. Their were a lot of people dropping off their trucks and he made sure we were taken care of in a timely fashion. He went above and beyond!

Taylor Langley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda knott  |  Overall Experience 
Rating:
5.0

Brandon, your on-site person was knowledgeable and friendly.

Clifford qualo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desiree Tucker  |  Overall Experience 
Rating:
5.0

Brandon, the general manager, was very friendly and helpful. The unit was clean and easy to access. Overall great experience.

Audrey Corbett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberley Pope  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris Pugh  |  First Impressions 
Rating:
3.0

Smooth move out! But 100 pending from truck rental should have been released immediately as I was told by staff it would be same day.

Shana Murphy  |  Overall Experience 
Rating:
5.0

Everything was great

HOWARD KING  |  Overall Experience 
Rating:
5.0

Great experience! Thank you🤓

denise tubbs  |  Overall Experience 
Rating:
5.0

Everything was perfect!

HANS-GEORG WISNIEWSKI  |  Overall Experience 
Rating:
5.0

It’s a wonderful convenience to be able to rent a truck and store at the same location. I would recommend UHaul on Valley Avenue in Birmingham. Moving is awful but UHaul made it better.

DOTTIE STILL  |  Overall Experience 
Rating:
5.0

Great and friendly staff..

BRUCE EICH  |  Overall Experience 
Rating:
5.0

My unit was on the back side adjacent to woods. It was a bit spooky to go back there when nobody was in the building, but I open carry for extra protection, so we had no problems.

MIKE THOMAS  |  Overall Experience 
Rating:
2.0

Payed for a month at a time through my debit card. Three days into my final month, I moved out of unit. Uhaul would not refund the remaining 27 days. Not Good! Bad on Uhaul!

Charles Dixon  |  Overall Experience 
Rating:
5.0

Will use again!

Renea Brown  |  Overall Experience 
Rating:
5.0

Best storage place in town

Ashley Lockett  |  Overall Experience 
Rating:
5.0

We've used our storage unit for a few years until we could free up more space in our basement. We always found the facility clean, well maintained, accessible, and staffed by friendly folks!

CHRISTINA SMITH  |  Overall Experience 
Rating:
3.0

Had reservations for a 10x10 unit. I was told that reservations do not count. Luckily a unit was available . It was smaller and we struggled to make it fit. What's the point of making a reservation

Karen Nicolella  |  Overall Experience 
Rating:
5.0

Clean and very helpful.....

Allison Menter  |  First Impressions 
Rating:
2.0

Poorly managed , only talked to someone answer calls that was not at the location

James Huntington  |  Overall Experience 
Rating:
4.0

The Staff were very friendly and helpful. I would diffidently use this place again should the need arise.

Rita Bynum Caines  |  Overall Experience 
Rating:
4.0

worked to help as much as possible.

Charles Dixon  |  First Impressions 
Rating:
3.0

My husband and I had a reservation for a 10x10 unit. When we got there I was informed that no 10x10 unit was available. I was offered a 7x10. What is the point of having a reservation? Disappointing.

Karen Nicolella  |  First Impressions 
Rating:
4.0

I was told that I had 24 hours access to my storage unit, but I didn't.

Jamar James  |  Overall Experience 
Rating:
5.0

All of the staff were courteous.

Kimberley Larkins  |  Overall Experience 
Rating:
5.0

Lakita was helpful, friendly, and patient with a good personality and attitude. She did a good job.

THRACIE PACE  |  First Impressions 
Rating:
5.0

Extremely professional and courteous. Completely satisfied and would use again. Thank you

Tree of Life min washington  |  First Impressions 
Rating:
4.0

The people were very nice.

detra sherman  |  First Impressions 
Rating:
4.0

The storage unit inside was a little further from the door than I had expected but it was ok.

Kimberley Larkins  |  First Impressions 
Rating:
5.0

Staff want very helpful, very polite and patient.

PEGGIE WRIN  |  Overall Experience 
Rating:
5.0

Customer service was excellent. Kim was quick, showed me to my unit and explained everything very well. I will refer any friends and use them again!

Haley Young  |  First Impressions 
Rating:
5.0

Great experience!

Carie Wimberly  |  Overall Experience 
Rating:
5.0

Great facility.

RICHARD MITCHELL  |  Overall Experience 
Rating:
5.0

Friendly staff!

Brian Moon  |  Overall Experience 
Rating:
1.0

U guys cheated and lied to me, they were very unprofessional. I have a lawsuit out on u guys for selling my goods. I tried to come in and pay but was not allowed u will be hearing from my lawyer

darryl harris  |  Overall Experience 
Rating:
1.0

The Managers at this location are "HORRIBLE". These 2 female managers are married and both have very unprofessional & disrespectul attitudes. Dealing with this U-Haul disgusted me. I rate an "F".

Louis Hite JR  |  Overall Experience 
Rating:
2.0

Kim was EXTREMELY rude has no respect for the handicapped I was a blind patron and it was always something with her. I only stayed one month.

Eddie Alford  |  Overall Experience 
Rating:
5.0

it was great

Wesley Walters  |  Overall Experience 
Rating:
5.0

I had a very good experience, as the person who helped me was very knowledgeable and explained everything.

ROGER MOORE  |  Overall Experience 
Rating:
5.0

This facility has been used by us for the past 3 summers. It met all our needs. We have been pleased. Now, your truck rental service is something altogether different. Horrible, horrible, horrible.

Anita Lawson  |  Overall Experience 
Rating:
5.0

Great facility for our needs. Easy access and supportive staff made our years of storage to support two students convenient and helpful.

DAVID JOHNSTON  |  Overall Experience 
Rating:
5.0

This was the second summer we used this uhaul facility to store my daughters college stuff. Nice staff. Clean facility. We have been confident that our stuff is safe and well taken care of.

Joseph Fantin  |  Overall Experience 
Rating:
5.0

Very nice facilities and friendly and attentive staff. This is 2nd time using these facilities for summer storage and continue to have great experience. Thanks!

David Macari  |  Overall Experience 
Rating:
5.0

Worked well for our summer needs of storing college furniture for our student

Kyle Kent  |  Overall Experience 
Rating:
5.0

Great location! Close to Samford.

Tripp Hill  |  Overall Experience 
Rating:
5.0

You needd to fix your drinking fountain. NO WATER!

Steven Hougland  |  Overall Experience 
Rating:
4.0

very friendly staff

MELISSA SMITH  |  Overall Experience 
Rating:
5.0

The jentleman in the front desk was very friendly and helpful. Alway going above and bellond to assist the costumers. I’m very pleased with the outstanding service. God Bless you all.

JESUS RINCON  |  Overall Experience 
Rating:
4.0

N/A

Takia Sharp  |  Overall Experience 
Rating:
4.0

originally reserved a 5x10x10 and it stated it could fit up to 1200 sq feet and a 1-2 bedroom apartment. I lived in a 800 sq ft apartment and it would not fit. Guy who helped me was great though.

Essence Scott  |  Reservation 
Rating:
5.0

Great facility.

Tanner Tapp  |  Overall Experience 
Rating:
5.0

Very friendly staff.

GEAN VINER  |  Overall Experience 
Rating:
5.0

The staff was wonderful. The staff was very helpful and friendly.

dian sumpter  |  Overall Experience 
Rating:
5.0

gone do business again soon.

Larry Strickland  |  Overall Experience 
Rating:
5.0

Thank you for being a great staff

Rose Blakney  |  Overall Experience 
Rating:
5.0

was very happy to have a nice safe area and equipment to use

Cynthia Ray  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

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