I'm very happy with my experience. Jordan was great. Equipment served it's purpose. Moving blankets were excellent. Price is great!Boyd P.
Customer Reviews for U-Haul Moving & Storage of Birmingham
Birmingham, AL 35209
(Two miles West of Vulcan)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Mobile app worked well. Truck was ready and parked by the front door when I arrived. The guy working when I dropped off the truck was polite and professional.David T.
El cliente no dejó un comentario.jefferson G.
El cliente no dejó un comentario.Michael S.
The employee working at drop off was so friendly and helpful. I told him about the unfortunate time I had riding in the heat from Atlanta to Birmingham due to the A/C not working. He informed me of the process to complete this survey and immediately began investigating the issue with the truck. Very kind.Billy G.
The young lady working up front was working alone when I picked up and dropped off. Even though she was really busy she handled me and other customers very well, professionally, and with skill. Excellent employee.John H.
Thanks for helping me.Jason D.
The young lady (Kayla) who assisted me, was very patient and polite.April J.
Customer service was great.Winton Y.
Jordan was extremely helpful and nice.Rosemary M.
El cliente no dejó un comentario.Max H.
Unable to reach anyone by phone in order to access unit after store hoursMario G. | Overall Experience
Jordan was very helpful and pleasant awesome customer service experienceCelia W. | First Impressions
El cliente no dejó un comentario.MARDIS P.
El cliente no dejó un comentario.James W.
The lady working was very helpful. And she was doing all the work by herself: answering phone calls, working with people who try to rent the equipment, serving those who give the equipment back, driving the UHaul trucks. I wish there were more workers with her. It will help them to work faster and more efficiency.Serhii K.
El cliente no dejó un comentario.Randy B.
Jordan did an excellent job. He was helpful and polite, took initiative and had great customer service skills. He made a hectic moving day more pleasant. Thank you Jordan!gretchen l. | First Impressions
El cliente no dejó un comentario.MICHAEL M.
Kayla is phenomenal! A true customer service professional!DUSTIN P. | First Impressions
El cliente no dejó un comentario.Harold Q.
El cliente no dejó un comentario.Bob R.
El cliente no dejó un comentario.Jeff J.
My employee helper was wonderful! She was very informative. I think she did an excellent job!Pam E.
It smelled a little like body odor in the vehicle. Otherwise was smooth!Amanda F.
El cliente no dejó un comentario.Karen I.
HOMEWOOD LOCATION, AND THE 1ST AVE LOCATION, PLUS THE 800 REP, WERE ALL GREAT. THE LADIES ARE DOING A TREMENDOUS JOB.Geraldine G.
we arrived at the pickup time only to sit and wait while the employee called other customers who had not returned their trucks yet (our truck was sitting on the lot waiting for us). check engine light came on the moment we started the truck and never went off.Carri V.
El cliente no dejó un comentario.Neiman P.
Speaker not working. Difficult to find employee. Signage not clear. Limited parking.Shellye V.
No appliance dolly, truck cup holders filled with rain water, replacement vehicle had a broken mirror.Kyle G.
Very quick pickup. Truck was clean and parked properly for us.Taha E.
El cliente no dejó un comentario.Richard D.
Keep up the great workDELTRON H.
El cliente no dejó un comentario.Kyra S. | Overall Experience
El cliente no dejó un comentario.Cezanne H. | Overall Experience
El cliente no dejó un comentario.Emily C.
El cliente no dejó un comentario.Jose R.
When we arrived from out of town, early in the morning, we were told that all of the equipment we had ordered was given away to someone else! We were told to go buy some if we wanted some. There was not even a dolly., nothingcandace H.
El cliente no dejó un comentario.Ricky H.
El cliente no dejó un comentario.Tonya G.
Truck had no gas in tank when taken from site. Not clean at all.Hayden C.
El cliente no dejó un comentario.JOSLENE P.
Jordan was a pleasure to work with and was always available to help. There was a small issue with an invoice that was corrected immediately. This location was not the closest to my home, but I would travel a little further again because of the service I received from this location.James H. | Overall Experience
The employee was super nice!Gurinder S.
No commentAntonio B.
At pickup location have some attendants to help find the truck, help attaching trailer. I had to do it myself.Ajay S.
The truck steering wheel was off center which was annoying but it functioned well.Jeff D.
El cliente no dejó un comentario.Alicia C. | First Impressions
When I picked up the vehicle on the 4th, the employee was incredible unhelpful, rude, and kept me and another customer waiting. He arrive a minute after 7:00 when our pick-up time was 7:00. Did not say anything to us until I went out to find him told him we needed assistance. He told me to do it online. I said it was working. At this point he said, "Well, I'll be there in a minute." After arrive 15 minutes before 7:00, I didn't leave until around 7:30-7:40. The majority of that was waiting on him. His communication with the both of us was rude, and in all honesty, non-verbally aggressive and condescending.Kyle H.
Ordered a dolly but was not availableTracy T.
The young lady that serviced me was Excellent!!! Very knowledgeable, fast and just an outright sweetheart!!! Made sure truck and unit was clean. Keep up the good work!!!Alexis S.
There was no one available in the office. I had to wait longer than necessary.Chad M.
Staff is friendly and helpful. This is the second time we have used this location and the same gentleman that helped with the previous tow behind trailer last time brought the 26-ft truck to the front of the driveway with perfect timing yesterday. We drove up from Louisiana and let them know that we would arrive close to 3:30 and he was finishing moving the truck as we pulled into the location. The only issue was not having the moving pads, but this was a short move for our daughter between 2 apartments. We only needed the truck for about 2 hours and 6 miles. I would definitely recommend using this service again.Robert C.
We arrived and were accidentally let in the gate by someone unsure how it worked. There was not a person to be found to let us out of the gate after attaching the trailer we assumed was ours (only 5x8 trailer on lot) and walking around looking for 30 minutes for someone (office was empty) until finally a girl showed up and checked us out. Seemed understaffed. Time is of essence when ppl are moving.jo N.
El cliente no dejó un comentario.Roger B.
El cliente no dejó un comentario.Uhaul C. | First Impressions
El cliente no dejó un comentario.JEFFREY R.
El cliente no dejó un comentario.Symphony B.
El cliente no dejó un comentario.Landis H.
El cliente no dejó un comentario.EDWARD C.
Our equipment was damaged.Steven B.
El cliente no dejó un comentario.Paul T.
The office presentation needs work. Display and product availability /locks etcâ€¦. Install updated charging units in the trucks themselves / fix radioJill H.
El cliente no dejó un comentario.Francoise H. | Overall Experience
El cliente no dejó un comentario.maciah H.
I had to extend my rental and called the location to do so at 2:00pm well the male was very rude! He flat out told me NO and I tried explaining that no was not a option I still had hours of move left he cut me off! And simply said NO AGAIN! FOLLOWED BY HIM HANGING UP AFTER I STAYED I WAS REPORTING HIS HOSTILE ATTITUDE!SADE R. | Overall Experience
El cliente no dejó un comentario.Jonah C.
I'm saying average because I only just signed the contract and haven't actually used the facility yet. So I don't really know if the experience of using the storage units will be great or not yet. However, everyone I have spoken with and in person or over the phone has been extremely helpful and thorough. So customer service gets an A+ from me thus far.AndreaZ H. | First Impressions
El cliente no dejó un comentario.Terriel F.
El cliente no dejó un comentario.Cynthia c. | Overall Experience
Great service and worker and manager gave great details and answer question better than a few uhaul location..thumbs upGregory M. | First Impressions
El cliente no dejó un comentario.Jacob H.
El cliente no dejó un comentario.Dwayne F.
El cliente no dejó un comentario.Kristopher W.
El cliente no dejó un comentario.Lorenzo A.
The location did not open until over an hour after it was supposed to. I will never be returning to this location.Benjamin G.
Jordan is THE BEST. He was friendly, helpful and went WAY beyond the call of duty. Long story shortâ€¦ I had planned to take Uber home but forgot my phone. He worked diligently, on a Saturday night, to try to get me a ride through Uber, Lyft and yellow cab. Between customers, he made every effort to get me home. In the meantime we had a wonderful conversation. You need to give that guy a promotion!!!Jeff W.
El cliente no dejó un comentario.Nancy H.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Philbert A.
El cliente no dejó un comentario.Mem B.
Confusing entranceSusan W.
El cliente no dejó un comentario.Dan K.
The representative there is very professional, friendly, and kind. The 26ft moving truck pick up time was supposed to be Monday the 30th at noon instead of 2:30 according to the reservation time. There was a miscommunication with the 1-800 Uhaul representative but the gentleman at the office resolved it smoothly and let me pickup the moving truck at noon. His communication is very clear and respectful. The truck has approximately 24K miles on it and very clean. It was parked very close to the office for me to come out and drive it. I would recommend this Uhaul rental location most definitely.Paul N.
El cliente no dejó un comentario.CARSON C.
It's obvious you could care less. Stop with all the lies. You are costing real people money when we trusted you to do right by us. You have been in the community for year but at the pace you are going I don't see any good coming to your company. Treat customers the way you would want to be treated.Madonna H.
Customer Service is very nice, equipment is excellence. I would like to recommend to my friend, a very nice experimence.Yuechuan C.
El cliente no dejó un comentario.Rebecca W.
We had to find an employee to return equipment. Office was wide open and he was on the other end of the property in the back of a truck.Theatris D.
It should be cheaper and the brake not working very wellDuyen T.
Service here is above reproach!CHARLES V.
Just keep doing what ya'll do at this location... Y'all are AWESOME.....Geoffrey C.
Staff member that worked with me was amazing!!! Very helpful and friendly.Nathaniel T.
El cliente no dejó un comentario.Jovana C.
El cliente no dejó un comentario.Glenda S.
I returned the truck on 5/13 but my invoice states I turned it in on 5/14. Why the delay in processing my return?Eric L.
Customer service at this location is amazing.Tamika M.
El cliente no dejó un comentario.CHARLES V.
The young man who helped us was so nice, polite, and helpful, and is the reason why we will continue to rent from this location.Christopher M.
El cliente no dejó un comentario.Alfred K.
truck was clean enough; manager was OK but could use some training in customer service; it would help to have clear directions on 24 hour return processBill S.
El cliente no dejó un comentario.Michael W.
The CSR that signed the truck out to me was a complete asshole. He even changed my miles allowed and drop off location. I would rate my experience a zero but it is not an option.Chad F.
Guy was very friendly and smiled - Great customer service.Nancy H.
Had a hard time getting in the gate after hours and not much parkingNECOLE W.
My experience renting a cargo van at this location was excellent! Cudos to the young man who met me as I was returning my van. He made the whole process extremely easy and very pleasant. I'm sorry that I didn't get his name.Martin W.
El cliente no dejó un comentario.William P.
My only concern or complaint is Gas. It said I had a 1/2 Tank and as soon as I pull off the meter read 1/4 Tank. Nevertheless, the next person getting the vehicle had plenty of Gas.Mckinley C.
El cliente no dejó un comentario.Kathy S.
El cliente no dejó un comentario.pat D.
The Gentleman was extremely helpful. ThanksChristopher U.
It was just not a pleasant experienceRUSSELL G.
El cliente no dejó un comentario.Rosalie F. | First Impressions
El cliente no dejó un comentario.Ariel W. | First Impressions
There was one incident with Jordan Parker and another employee who called me a "tailgatter" which tickled Jordan Parker I found to be very unprofessional and rude! Hopefully this employee has since been inserted into management skill training along with Jordan. My experience with Jordan upon termination of this account was pleasant.Juanita W. | Overall Experience
Checkin guy was super helpful with checking in and showing where the storage was.Alicia C. | First Impressions
El cliente no dejó un comentario.BRANDON H. | Overall Experience
El cliente no dejó un comentario.john k. | First Impressions
Need a prop for door going into climate control storage and a awning by CC door for when it is rainingJane O. | First Impressions
El cliente no dejó un comentario.Zorenza T. | Overall Experience
El cliente no dejó un comentario.ERICA M. | Overall Experience
El cliente no dejó un comentario.Andrew D. | First Impressions
El cliente no dejó un comentario.Yvette H. | First Impressions
The guy that waited on me. I think his name was Brandon he has dreads he was very helpful and polite. I do appreciate him for helping me and going over and beyond to make the guest satisfied thank youDashunda P. | First Impressions
El cliente no dejó un comentario.LETITIA B. | First Impressions
El cliente no dejó un comentario.JARIUS C. | First Impressions
El cliente no dejó un comentario.Justin W. | Overall Experience
I would tell all my friends about you for you all because I think you all are very excellent people I have did business with you before and I will continue to do business with you before I give you all 100% rating and also the staff 100% ratingPamela C. | First Impressions
El cliente no dejó un comentario.Andrea E. | Overall Experience
El cliente no dejó un comentario.Rosemary H. | First Impressions
El cliente no dejó un comentario.Jerry M. | Overall Experience
They were very helpful and accommodating. They went far beyond my expectations. Great staff A+++Morgana A. | First Impressions
El cliente no dejó un comentario.michael h. | Overall Experience
Staff were too busy to help and it probably affected their poor attitude. It took for ever to get the elevator to work and there was only one usable moving cart to transport my belongings. There was no supervised flow of traffic, because vehicles blocked your movement. Management should be informed to resolve unpleasant circumstances.samuel t. | Overall Experience
Great location, GREAT hours, GREAT staff.CARLA E. | First Impressions
El cliente no dejó un comentario.Kelly E. | First Impressions
When people hit hard times like moving out of state or laid off. The account should be frozen or some kind of accommodation. My entire life was auctioned off and there is things I will never get back.Timothy G. | Overall Experience
Jordan was very professional and helpful. he went over and beyond to assist me.. his customer service is Awesome!!!Travina C. | First Impressions
El cliente no dejó un comentario.SHARONDA D. | Overall Experience
El cliente no dejó un comentario.BELINDA M. | Overall Experience
El cliente no dejó un comentario.HEATHER B. | Overall Experience
I think the guy's name at the facility is Brandon, he was very helpful and courteous, at move, and at move out.Wade R. | Overall Experience
El cliente no dejó un comentario.Stephanie H. | Overall Experience
El cliente no dejó un comentario.deshun p. | First Impressions
El cliente no dejó un comentario.SAMUEL C. | First Impressions
El cliente no dejó un comentario.EDWARD B. | First Impressions
El cliente no dejó un comentario.Michelle M. | Overall Experience
El cliente no dejó un comentario.LEVANTE M. | First Impressions
El cliente no dejó un comentario.Phillip P. | Overall Experience
El cliente no dejó un comentario.Von J. | First Impressions
Satisfied customer, glad to have done business with you all !Alondria D. | First Impressions
This location was horrible! Where do I even start? Climate controlled units were hot ac was broken and they weren't even trying to inform me or the people who already had units!! They made 3 reservations only needed 1 and messed all of my stuff up! I wound up having to go to a completely different location after being in the store for over 2 hours! Water is getting into units also I was informed by staff??!!! WowStacie w. | First Impressions
El cliente no dejó un comentario.David M. | Overall Experience
El cliente no dejó un comentario.Ashley T. | Overall Experience
Very friendly and accommodating staff. Even had a nice employee lend me and my daughter hand with loading the story storage unit. ¡Gracias!Blair B. | Overall Experience
El cliente no dejó un comentario.Angela F. | First Impressions
The Uhaul employees at 540 Valley Ave bent over backwards to help me on 7/29/21.Christina B. | First Impressions
El cliente no dejó un comentario.PHILIP W. | First Impressions
El cliente no dejó un comentario.david g. | Overall Experience
El cliente no dejó un comentario.Cynthia c. | First Impressions
Customer service was excellent. Jordan and Brandon were very helpful and knowledgeable of their job. These two gentlemen are truly an asset to your U-haul team.Stephanie H. | First Impressions
El cliente no dejó un comentario.Francis D. | First Impressions
El cliente no dejó un comentario.Cely T. | First Impressions
GraciasCynthia G. | First Impressions
El cliente no dejó un comentario.Renee G. | Overall Experience
El cliente no dejó un comentario.jasmine m. | First Impressions
El cliente no dejó un comentario.Ben E. | Overall Experience
Brandon Hunt at your Valley Avenue location in Birmingham made ALL the difference. He worked with me to find the storage space we needed, following up with me on multiple occasions. He is the reason iHaul receives an excellent review. PamPam S. | First Impressions
Management and staff provided excellent support in the move out process.Donald J. | Overall Experience
El cliente no dejó un comentario.Aleashia W. | Overall Experience
El cliente no dejó un comentario.Dawna S. | First Impressions
Brandon was extremely kind and helpful. Whole process was very easy.Hunter J. | First Impressions
El cliente no dejó un comentario.Amanda W. | Overall Experience
The manager at this location was very helpful, appreciative and courteous. Couldn't ask for better customer service anywhere else. I do ask as Uhaul as a business do. Make inside enclosed climate control storage units with building access with double doors where you can access them with larger furniture or whatever. We had to store an art piece at a location at UAB because it wouldn't fit in the single access doors. It was an 4X8X2 enclosed art piece crate. We lacked about 2 inches from being able to get it through the inside access doors to the hallway to our storage room. But besides that, no complaints what so ever. Thanks Mr Phillips.Charles P. | Overall Experience
Excellent experience throughout the years! I would highly recommend!!!ASHIYA b. | Overall Experience
I don't think I would recommend uhaul anything at this point. I reserved a truck that was unavailable when I got there so I'm not sure the point of a Reservation. Also I need to get in touch with someone and cannot connect with a human about this storage facility. I've called multiple times and been on hold for the longest wait times eventually having to hang up, I've emailed, tried online chat and still cannot get the help I need. I hired movers who showed up with two movers when I ordered 3. Then it was very difficult to get my refund, because at one point they hung on when I called. Four times in a row. They wouldn't answer they just picked up and hung up. It was not a pleasant uhaul experience.WENDY H. | First Impressions
El cliente no dejó un comentario.Lindsey K. | Online Move In
El cliente no dejó un comentario.CHRISTOPHER H. | Overall Experience
El cliente no dejó un comentario.Mohammed A. | First Impressions
El cliente no dejó un comentario.CONSTANCE C. | Overall Experience
El cliente no dejó un comentario.Constance C. | Overall Experience
El cliente no dejó un comentario.Blair B. | First Impressions
El cliente no dejó un comentario.CHRISTOPHER H. | First Impressions
The drop off location was incorrect. I need to make sure I'm not charged $1000.00 my original drop off on the phone was Bessemer RD 35208 bham then an hour after the drop off a representative called me warning me of outrageous charges. We used the truck in a 10hr time frame, utilized UHAUL storage I spent over $600 in one day with this company now threats of a $1000 charge because a communications error. Can someone please make sure I'm not charged the fee. 205.667.3018 I will call the scheduling office at 9a todayMichelle M. | First Impressions
El cliente no dejó un comentario.alessandro b. | Overall Experience
El cliente no dejó un comentario.Amanda W. | First Impressions
Was there for years. First owners were excellent. Second owners not so much very rude. People over the last year have beenJames N. | Overall Experience
El cliente no dejó un comentario.karleafa w. | First Impressions
Marvin made things simple and clear.debrah d. | First Impressions
El cliente no dejó un comentario.Kassandra H. | Overall Experience
The young lady named Jess was very patient and helpful. She provided excellent and thorough customer service.ANITA J. | Overall Experience
Need to correct address 1952 cansler ave Birmingham Alabama 35214Regina P. | First Impressions
El cliente no dejó un comentario.Nathaniel M. | First Impressions
Current management and staff are amazing! Truth be told - this location has always had great management and staff. But the current manager and the young man who checked me out - best in the business!! Kind and always willing to help! Customer service is critical and the manager & young man exemplify this. Please - if there is a way to recognize both of them, please do! Moving out was emotional and they were so kind.EMILY H. | Overall Experience
El cliente no dejó un comentario.Tamara H. | Overall Experience
El cliente no dejó un comentario.Tamara H. | First Impressions
Fast and efficient service. Great access hours and a really convenient location.jeff l. | Overall Experience
El cliente no dejó un comentario.Med T. | Overall Experience
He wasn't friendly but he wasn't rude. He definitely got the job done. Me personally I don't care if you are friendly just as long as you aren't rude. He wasn't rude at all, very helpful and got the job done.catherine p. | First Impressions
Secure, well-maintained, pest-free facility with friendly, helpful staff. My only issue is with the main U-Haul call line (not this location): I moved out on rent day and they refused to refund any of the rent, so I ended up paying the full month's rent for one day.ELIZABETH E. | Overall Experience
Very convenient and clean.Martha S. | Overall Experience
Great experience with the young man. Keep him there we need, more good employee's like him.KIM M. | First Impressions
If I am rating this solely on our check in experience - then it was great. The staff were very friendly and helped show us where our unit was and was very helpful in showing us the size options of the units. Fast forward to a week later - my husband drives over to drop off some items at the unit. Our code isn't working and he's confused as to why. Turns out we were "moved out of the system", our code was cancelled and a lock was put on our unit. Absolutely no notice whatsoever. Had we not shown up today our unit would have probably been sold, cleaned out, etc. And all of our belongings gone. Is it customary to move someone out without any notice whatsoever?!? He ended up having to resubmit all our information and start a new contract since our other one had been cancelled out. Thankfully we showed up today or who knows what would have happened.Staci R. | Overall Experience
Natasha was outstanding!isabelle r. | First Impressions
El cliente no dejó un comentario.SHEMERE A. | First Impressions
El cliente no dejó un comentario.STACEY B. | First Impressions
I moved out a month and a half ago and informed the manager and they still tried to charge me. I'm not sure of the business you're running, but placing charges on a closed out unit is ridiculous. You should be ashamed of your staff.Eric G. | Overall Experience
The gentleman that worked the front office went out of his way to create a pleasurable experience and helped thought the process from start to finish and made sure I was satisfied.Ron V. | First Impressions
I wish I have got the young name but he was Awesomeangela s. | First Impressions
El cliente no dejó un comentario.Santana T. | Overall Experience
El cliente no dejó un comentario.Renee B. | Overall Experience
El cliente no dejó un comentario.Andy C. | First Impressions
El cliente no dejó un comentario.MARTIN E. | Overall Experience
Shandon was wonderful in helping us with our moving process. Their were a lot of people dropping off their trucks and he made sure we were taken care of in a timely fashion. He went above and beyond!Taylor L. | First Impressions
El cliente no dejó un comentario.Mary A. | Overall Experience
El cliente no dejó un comentario.linda k. | Overall Experience
Brandon, your on-site person was knowledgeable and friendly.Clifford q. | Overall Experience
El cliente no dejó un comentario.Desiree T. | Overall Experience
Brandon, the general manager, was very friendly and helpful. The unit was clean and easy to access. Overall great experience.Audrey C. | First Impressions
El cliente no dejó un comentario.Kimberley P. | First Impressions
El cliente no dejó un comentario.Iris P. | First Impressions
Smooth move out! But 100 pending from truck rental should have been released immediately as I was told by staff it would be same day.Shana M. | Overall Experience
Everything was greatHOWARD K. | Overall Experience
Great experience! Thank you🤓denise t. | Overall Experience