Comentarios de los clientes para U-Haul Moving & Storage of Birmingham

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Birmingham

Clasificación general:

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SUSAN S.
Clasificación:

Brandon was friendly and efficient! This was one of my best experiences with truck rental. Covid precautions were in place and Brandon sanitized the cabin of truck just before handing over the keys.

ALESSANDRA L.
Clasificación:

El cliente no dejó un comentario.

Brian C.
Clasificación:

El cliente no dejó un comentario.

Brandon W.
Clasificación:

El cliente no dejó un comentario.

Hafid P.
Clasificación:

El cliente no dejó un comentario.

Glenn S.
Clasificación:

El cliente no dejó un comentario.

Kenimer P.
Clasificación:

Online check in was great. Person checking us in onsite was quick, nice and professional.

Nathaniel M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

GEORGE S.
Clasificación:

El cliente no dejó un comentario.

Donald W.
Clasificación:

Fast, friendly, efficient service.

Jamie M.
Clasificación:

Don't over charge no one else card

VERNESSA C.
Clasificación:

Great service!

EMILY H. | Overall Experience |
Clasificación:

Current management and staff are amazing! Truth be told - this location has always had great management and staff. But the current manager and the young man who checked me out - best in the business!! Kind and always willing to help! Customer service is critical and the manager & young man exemplify this. Please - if there is a way to recognize both of them, please do! Moving out was emotional and they were so kind.

TIANA W.
Clasificación:

Tell your customer the return policy instead of just giving them the keys. The vehicle was returned on time but I still lost almost seventy dollars just to be told that there was nothing I could do.

Tamara H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TIAWANNA R.
Clasificación:

El cliente no dejó un comentario.

Wiley C.
Clasificación:

Tried returning the van on my app but couldn't figure it out. It was acting like I was picking up the van not dropping it off. Because I couldn't figure out the app, I was charged a $20 after hours fee which is ridiculous

MARIA M.
Clasificación:

El cliente no dejó un comentario.

Tamara H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Daileen B.
Clasificación:

El cliente no dejó un comentario.

jeff l. | Overall Experience |
Clasificación:

Fast and efficient service. Great access hours and a really convenient location.

Michael W.
Clasificación:

In and out. I told the person that the left front tire I believe through a weight as the truck had vibrations. Also the belt was screeching a lot when vehicle was accelerated.

SANJAY S.
Clasificación:

El cliente no dejó un comentario.

LeDreshia J.
Clasificación:

What you can do to improve for the next customer is make sure all of the equipment they reserved or purchased is giving to them.

BRIAN C.
Clasificación:

El cliente no dejó un comentario.

Tommie M.
Clasificación:

El cliente no dejó un comentario.

Med T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

catherine p. | First Impressions |
Clasificación:

He wasn't friendly but he wasn't rude. He definitely got the job done. Me personally I don't care if you are friendly just as long as you aren't rude. He wasn't rude at all, very helpful and got the job done.

Matthew M.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH E. | Overall Experience |
Clasificación:

Secure, well-maintained, pest-free facility with friendly, helpful staff. My only issue is with the main U-Haul call line (not this location): I moved out on rent day and they refused to refund any of the rent, so I ended up paying the full month's rent for one day.

CHINYERE J.
Clasificación:

The van smelled terribly and looked like someone vomited in the van. The seats were dirty. This was the worst van rented. The staff was excellent.

JAMES F.
Clasificación:

Nothing

Mark K.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

James L.
Clasificación:

Add GPS in your vehicles

Tom F.
Clasificación:

This was not our original drop off location. We were going to drop off in Jasper, AL but the location said they lost their contract 2 months prior (somehow still showing on your reservation software as a good location). There was not answer at other locations in Jasper we tried to contact, so due to time constraints we drove the truck back to Birmingham to the location we originally wanted to pickup from . I will never use u-haul again! Nightmare

THOMAS D.
Clasificación:

El cliente no dejó un comentario.

charles A.
Clasificación:

The worker inside was hustling! He was doing a great job.

Martha S. | Overall Experience |
Clasificación:

Very convenient and clean.

MARKEETA J.
Clasificación:

Initially my order was at 28th street north Birmingham, al. I placed an order on Wednesday September 25th and received my confirmation. When I got to the uhaul store at 8:55 am because they were suppose to open at 9:00 am No one showed up u til 9:25 am. Also, I proceed in the store and was told they did not have my size truck available so I wasted an hour in a half trying to rent a truck when my moving people showed up on time and I had to pay them for the hours I was running around trying to find a truck. This was a horrible experience. They sent me to the valley avenue location where I was treated well.

Polly G.
Clasificación:

I made a reservation, but the day of, what I had reserved was not available. Because of the smaller truck I had to make an extra trip so extra money

Randy P.
Clasificación:

The staff was very friendly!

Rosharon W.
Clasificación:

El cliente no dejó un comentario.

KIM M. | First Impressions |
Clasificación:

Great experience with the young man. Keep him there we need, more good employee's like him.

Staci R. | Overall Experience |
Clasificación:

If I am rating this solely on our check in experience - then it was great. The staff were very friendly and helped show us where our unit was and was very helpful in showing us the size options of the units. Fast forward to a week later - my husband drives over to drop off some items at the unit. Our code isn't working and he's confused as to why. Turns out we were "moved out of the system", our code was cancelled and a lock was put on our unit. Absolutely no notice whatsoever. Had we not shown up today our unit would have probably been sold, cleaned out, etc. And all of our belongings gone. Is it customary to move someone out without any notice whatsoever?!? He ended up having to resubmit all our information and start a new contract since our other one had been cancelled out. Thankfully we showed up today or who knows what would have happened.

Timothy K.
Clasificación:

The contactless pickup was very difficult. I would not use that method again. It would have been much more simple and easy to just go in the store and check in.

Adams J.
Clasificación:

You guys are doing a great job.

scott B.
Clasificación:

El cliente no dejó un comentario.

isabelle r. | First Impressions |
Clasificación:

Natasha was outstanding!

DEVIN O.
Clasificación:

The van smelled like smoke a lot. This made it feel dirty. It was clean however. The staff was decent, however, they did not have very welcoming communications. Mainly just plain communication.

David C.
Clasificación:

El cliente no dejó un comentario.

SHEMERE A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

EDWARD L.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

Excellent Service!

KIM M.
Clasificación:

This young man did a wonderful job. Please he went on and beyond the call of duty. He is the type of young man that can represent other young man and woman.

seth C.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

El cliente no dejó un comentario.

LAQUITA B.
Clasificación:

Nothing

jeremy M.
Clasificación:

Excellent customer service

STACEY B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gloria W.
Clasificación:

El cliente no dejó un comentario.

john O.
Clasificación:

Improve security in the parking lot (it's in a rough neighborhood)

Angie H.
Clasificación:

El cliente no dejó un comentario.

VALERISA G.
Clasificación:

The sale person was very nice and was working hard to make everyone happy.

Thaddeus M.
Clasificación:

El cliente no dejó un comentario.

Eric G. | Overall Experience |
Clasificación:

I moved out a month and a half ago and informed the manager and they still tried to charge me. I'm not sure of the business you're running, but placing charges on a closed out unit is ridiculous. You should be ashamed of your staff.

Jermaine F.
Clasificación:

Nothing but keep up the good work

Ron V. | First Impressions |
Clasificación:

The gentleman that worked the front office went out of his way to create a pleasurable experience and helped thought the process from start to finish and made sure I was satisfied.

Chris R.
Clasificación:

El cliente no dejó un comentario.

angela s. | First Impressions |
Clasificación:

I wish I have got the young name but he was Awesome

maurice T.
Clasificación:

El cliente no dejó un comentario.

Herman M.
Clasificación:

If I walk in to a U-Haul to make a reservation at that U-Haul the person at the counter making the reservation to tell the person purchasing the reservation that they scheduled it for different location. If that makes sense.

rebecca C.
Clasificación:

El cliente no dejó un comentario.

Willis D.
Clasificación:

Computers were down. It took over an HOUR to check-out. Ugh.

William K.
Clasificación:

My only critique is that I needed a furniture dolly but they did not have one available. U-haul switched my pick-up location on Saturday before my Monday move. If you are going to switch, you should ensure all the rented equipment is on hand.

Grover B.
Clasificación:

El cliente no dejó un comentario.

Santana T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

gregory G.
Clasificación:

El cliente no dejó un comentario.

gregory C.
Clasificación:

Brandon was helpful, professional

Randall D.
Clasificación:

El cliente no dejó un comentario.

Ashley G.
Clasificación:

El cliente no dejó un comentario.

Renee B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jeffery B.
Clasificación:

El cliente no dejó un comentario.

richard B.
Clasificación:

El cliente no dejó un comentario.

NORMAN P.
Clasificación:

Had issues with vehicle during trip which wasn't fault of this location

Ulysses O.
Clasificación:

El cliente no dejó un comentario.

Gilberto P.
Clasificación:

El cliente no dejó un comentario.

Julia H.
Clasificación:

The staff were very helpful and friendly. The after hours check-in process was also very simple (even though I am technology compromised LOL).

Stephanie L.
Clasificación:

El cliente no dejó un comentario.

David I.
Clasificación:

El cliente no dejó un comentario.

Erin B.
Clasificación:

El cliente no dejó un comentario.

Rufus O.
Clasificación:

Good attitude. Working hard.

Robin N.
Clasificación:

El cliente no dejó un comentario.

DUSTIN MERLE B.
Clasificación:

El cliente no dejó un comentario.

ROBERT C.
Clasificación:

The guy that worked there was very efficient and professional. He got the truck, dollies and pads very fast. Great product

garry M.
Clasificación:

The guy who range up my rental put my drop off location easily 35 miles across town when there were location much closer to my destination

Patricia P.
Clasificación:

Super experience

Andy C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Janet G.
Clasificación:

El cliente no dejó un comentario.

MARTIN E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

robert E.
Clasificación:

El cliente no dejó un comentario.

samuel P.
Clasificación:

You guys never told me have extra charge for drop after hours . You guys charge me $20.00 extra , I reserved for 24 hours and used for 4 hours only drop in the night full tank gas and pay overnight service ????? Never see in my life . Very disappointed

Katelynn T.
Clasificación:

I did not receive my dolly or appliance mover. As a result it took us much longer to move everything and had to keep the truck over night. I would like to be reimbursed for those. Thank you.

Bryan K.
Clasificación:

El cliente no dejó un comentario.

jamika W.
Clasificación:

El cliente no dejó un comentario.

JERALD C.
Clasificación:

El cliente no dejó un comentario.

clifford Q.
Clasificación:

Lower the weekend rate.

Sharron R.
Clasificación:

Shaun very hard worker very professional Mr. Hicks helped in every way he could also.

MADALINE G.
Clasificación:

No improvements.

Taylor L. | First Impressions |
Clasificación:

Shandon was wonderful in helping us with our moving process. Their were a lot of people dropping off their trucks and he made sure we were taken care of in a timely fashion. He went above and beyond!

jessica C.
Clasificación:

El cliente no dejó un comentario.

Chuck P.
Clasificación:

Shandon was great in helping us with our moving process, he went above and beyond in helping us. Will recommend!

kaci H.
Clasificación:

Staff was extremely friendly and helpful! Will definitely use again!

Steve D.
Clasificación:

So easy. Helpful. Professional. Second time using this facility.

ERIC D.
Clasificación:

I was charged for 2 rental periods because I wasn't told that no one would be at the store when I returned, nor was I advised about self return. I also didn't receive any of the pads I was charged for. I will be filing a complaint.

Mary A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Heather B.
Clasificación:

I felt terrible for the one young man that was working on a Saturday with a line of frustrated customers who were waiting to pick up their rentals at this location. Several customers including myself had received emails and texts saying to pick up our guaranteed rental at this location; however, the equipment that we rented was NOT available. The only thing the person working could tell us to do was to call the call bank number. We were on hold for a long time prior. EXTREMELY frustrating and time consuming. I know it was a break down with UHAUL in general, and not the poor kid working. I received several emails all with the correct time, rental equipment, etc., but the pick up location kept switching!!! I went with the latest one, and it was not there!!!!!

Greg G.
Clasificación:

El cliente no dejó un comentario.

Latasha W.
Clasificación:

Great Customer service. The two people that were that checked me in were great fun to work with on my first moving truck rental. And the guy that I turned my truck in to was great as well. The only name I remember is the Lady name Natasha cause we have the same first name. But everyone was great. Thank you so much.

Jeffrey H.
Clasificación:

See the call in complaint I initiated customer care service awful employee staff awful the whole experience was awful never going to use U-Haul get I'm going to Penske and too bad I've used U-Haul all my life

kimberly D.
Clasificación:

The staff was very helpful in addressing my issue with missing equipment that I couldn't return, parking the trailer and how to contact UHaul to get assistance to resolve my dispute with the originating dealer.

Cole T.
Clasificación:

Precise Movers were absolutely the worst. They were 2 hours late. I only booked them for 3 hours. Due to the movers being late I was unable to complete my move, and the return was an hour over due.

TIMOTHY H.
Clasificación:

El cliente no dejó un comentario.

linda k. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Clifford q. | Overall Experience |
Clasificación:

Brandon, your on-site person was knowledgeable and friendly.

Desiree T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Audrey C. | First Impressions |
Clasificación:

Brandon, the general manager, was very friendly and helpful. The unit was clean and easy to access. Overall great experience.

Kimberley P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Iris P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Shana M. | Overall Experience |
Clasificación:

Smooth move out! But 100 pending from truck rental should have been released immediately as I was told by staff it would be same day.

HOWARD K. | Overall Experience |
Clasificación:

Everything was great

denise t. | Overall Experience |
Clasificación:

Great experience! Thank you🤓

HANS-GEORG W. | Overall Experience |
Clasificación:

Everything was perfect!

DOTTIE S. | Overall Experience |
Clasificación:

It’s a wonderful convenience to be able to rent a truck and store at the same location. I would recommend UHaul on Valley Avenue in Birmingham. Moving is awful but UHaul made it better.

BRUCE E. | Overall Experience |
Clasificación:

Great and friendly staff..

MIKE T. | Overall Experience |
Clasificación:

My unit was on the back side adjacent to woods. It was a bit spooky to go back there when nobody was in the building, but I open carry for extra protection, so we had no problems.

Charles D. | Overall Experience |
Clasificación:

Payed for a month at a time through my debit card. Three days into my final month, I moved out of unit. Uhaul would not refund the remaining 27 days. Not Good! Bad on Uhaul!

Renea B. | Overall Experience |
Clasificación:

Will use again!

Ashley L. | Overall Experience |
Clasificación:

Best storage place in town

CHRISTINA S. | Overall Experience |
Clasificación:

We've used our storage unit for a few years until we could free up more space in our basement. We always found the facility clean, well maintained, accessible, and staffed by friendly folks!

Karen N. | Overall Experience |
Clasificación:

Had reservations for a 10x10 unit. I was told that reservations do not count. Luckily a unit was available . It was smaller and we struggled to make it fit. What's the point of making a reservation

Allison M. | First Impressions |
Clasificación:

Clean and very helpful.....

James H. | Overall Experience |
Clasificación:

Poorly managed , only talked to someone answer calls that was not at the location

Rita B. | Overall Experience |
Clasificación:

The Staff were very friendly and helpful. I would diffidently use this place again should the need arise.

Charles D. | First Impressions |
Clasificación:

worked to help as much as possible.

Karen N. | First Impressions |
Clasificación:

My husband and I had a reservation for a 10x10 unit. When we got there I was informed that no 10x10 unit was available. I was offered a 7x10. What is the point of having a reservation? Disappointing.

Jamar J. | Overall Experience |
Clasificación:

I was told that I had 24 hours access to my storage unit, but I didn't.

Kimberley L. | Overall Experience |
Clasificación:

All of the staff were courteous.

THRACIE P. | First Impressions |
Clasificación:

Lakita was helpful, friendly, and patient with a good personality and attitude. She did a good job.

Tree of Life min w. | First Impressions |
Clasificación:

Extremely professional and courteous. Completely satisfied and would use again. Thank you

detra s. | First Impressions |
Clasificación:

The people were very nice.

Kimberley L. | First Impressions |
Clasificación:

The storage unit inside was a little further from the door than I had expected but it was ok.

PEGGIE W. | Overall Experience |
Clasificación:

Staff want very helpful, very polite and patient.

Haley Y. | First Impressions |
Clasificación:

Customer service was excellent. Kim was quick, showed me to my unit and explained everything very well. I will refer any friends and use them again!

Carie W. | Overall Experience |
Clasificación:

Great experience!

RICHARD M. | Overall Experience |
Clasificación:

Great facility.

Brian M. | Overall Experience |
Clasificación:

Friendly staff!

darryl h. | Overall Experience |
Clasificación:

U guys cheated and lied to me, they were very unprofessional. I have a lawsuit out on u guys for selling my goods. I tried to come in and pay but was not allowed u will be hearing from my lawyer

Louis H. | Overall Experience |
Clasificación:

The Managers at this location are "HORRIBLE". These 2 female managers are married and both have very unprofessional & disrespectul attitudes. Dealing with this U-Haul disgusted me. I rate an "F".

Eddie A. | Overall Experience |
Clasificación:

Kim was EXTREMELY rude has no respect for the handicapped I was a blind patron and it was always something with her. I only stayed one month.

Wesley W. | Overall Experience |
Clasificación:

it was great

ROGER M. | Overall Experience |
Clasificación:

I had a very good experience, as the person who helped me was very knowledgeable and explained everything.

Anita L. | Overall Experience |
Clasificación:

This facility has been used by us for the past 3 summers. It met all our needs. We have been pleased. Now, your truck rental service is something altogether different. Horrible, horrible, horrible.

DAVID J. | Overall Experience |
Clasificación:

Great facility for our needs. Easy access and supportive staff made our years of storage to support two students convenient and helpful.

Joseph F. | Overall Experience |
Clasificación:

This was the second summer we used this uhaul facility to store my daughters college stuff. Nice staff. Clean facility. We have been confident that our stuff is safe and well taken care of.

David M. | Overall Experience |
Clasificación:

Very nice facilities and friendly and attentive staff. This is 2nd time using these facilities for summer storage and continue to have great experience. Thanks!

Kyle K. | Overall Experience |
Clasificación:

Worked well for our summer needs of storing college furniture for our student

Tripp H. | Overall Experience |
Clasificación:

Great location! Close to Samford.

Steven H. | Overall Experience |
Clasificación:

You needd to fix your drinking fountain. NO WATER!

MELISSA S. | Overall Experience |
Clasificación:

very friendly staff

JESUS R. | Overall Experience |
Clasificación:

The jentleman in the front desk was very friendly and helpful. Alway going above and bellond to assist the costumers. I’m very pleased with the outstanding service. God Bless you all.

Takia S. | Overall Experience |
Clasificación:

N/A

Essence S. | Reservation |
Clasificación:

originally reserved a 5x10x10 and it stated it could fit up to 1200 sq feet and a 1-2 bedroom apartment. I lived in a 800 sq ft apartment and it would not fit. Guy who helped me was great though.

Tanner T. | Overall Experience |
Clasificación:

Great facility.

GEAN V. | Overall Experience |
Clasificación:

Very friendly staff.

dian s. | Overall Experience |
Clasificación:

The staff was wonderful. The staff was very helpful and friendly.

Larry S. | Overall Experience |
Clasificación:

gone do business again soon.

Rose B. | Overall Experience |
Clasificación:

Thank you for being a great staff

Cynthia R. | Overall Experience |
Clasificación:

was very happy to have a nice safe area and equipment to use

No se han enviado comentarios para esta ubicación.

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