Customer Reviews for U-Haul Moving & Storage of Bensonhurst

7,436 comentarios

6615 New Utrecht Ave   Bensonhurst, NY 11219
(At 67th Street)

(718) 232-1400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 232-1400

6615 New Utrecht Ave
Bensonhurst, NY 11219
(At 67th Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

I had some difficulty with the online reservation system, but everyone at the location was fantastic.

Katherine N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTC W. 
Clasificación:
4.0

Muy bueno

JOSELITO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND K. 
Clasificación:
1.0

Since one of the employees was not properly masked, and even when asked did not put her mask back on, we got infected by the people who run this branch. We have been isolating for 2 solid years because I have an immune deficiency, and we have not been infected. We are vaccinated and boosted. We tried using UHaul app to rent, but of course app doesn't work. So we were trapped. 6 days later, we were very sick.

Kathleen S. 
Clasificación:
1.0

El cliente no dejó un comentario.

ZHU Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

ENRIQUE JR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRETTD L. 
Clasificación:
3.0

The initial truck I was assigned was smashed in the passenger side. Also, when I came back to return the truck I was getting charged almost 4 times what was due. The manager was GREAT and fixed it for me immediately but it was definitely a mistake by an employee earlier.

Angela B. 
Clasificación:
3.0

Great

OTYHI F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MODEST S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

A Diversity/Equity/Inclusion training for the staff would be very beneficial. Even though the staff is all black, uhaul customers -community members, that happen to be people of color could benefit from that training.

DIEGO M. 
Clasificación:
3.0

Rental tool included in the reservation was not ready. Staffs were slow

Sui Feng C. 
Clasificación:
1.0

Better communication, faster process and straightforward pricing quote

Devon B. 
Clasificación:
5.0

Stop charging $1.75 a mile because you're gonna lose your customers to Penske they have unlimited mileage

LOUIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yujie Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN Z. 
Clasificación:
4.0

Great staff

awais M. 
Clasificación:
3.0

Coming from the Bronx it was a pain to travel there. Would have preferred going to Westchester, Connecticut, Rockland.

Jeffrey T. 
Clasificación:
4.0

El cliente no dejó un comentario.

NOLANJOHN A M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Just keep it up you are doing great

SYEDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah R. 
Clasificación:
4.0

Easy and an easy out. The vehicles transmission does seem to be struggling, however, and stays in first gear for a long time before punching into second. Wasn't an issue for local traveling but if someone is going long distance they may want to check that.

CHARLES F. 
Clasificación:
5.0

Nice people out there very responsible ; helpful and respectful … the drop off was smooth no problem at all even in a freezing weather like today :)

AHMED E. 
Clasificación:
5.0

All good

HASSAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLGERGUSTAVO D. 
Clasificación:
4.0

I felt frustrated when the van I rented had a gas tank that was 1/8 full when I picked it up. But I was pleased by the quality of the vehicle, the ease of using the reservation system, and the friendly service at the check-in desk.

STEPHENGEORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nachum F. 
Clasificación:
1.0

El cliente no dejó un comentario.

AWAIS K. 
Clasificación:
4.0

Just as the inside of the vehicle is clean, so too should be the outside and that, in my belief, would attract even more customers.

HORACEOTTMAN B. 
Clasificación:
3.0

People who works in that location are too lazy and rude except one African American lady with eyeglasses , she's nice person.

FIRAT Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

AHMEDI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oumaima A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MDGHOLAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUKHAMADKOSIM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASJ D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jacob G. 
Clasificación:
5.0

Excellent service

ANTHONYPAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley J. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEJVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSUERIGOBERTO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRZYSZTOF B. 
Clasificación:
5.0

You guys were awesome thanks 🙏🏽

trudy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zishi L. 
Clasificación:
3.0

El cliente no dejó un comentario.

FIRAT Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN V. 
Clasificación:
5.0

Was perfect— keep up the good work!

Joseph J. 
Clasificación:
4.0

The equipment and moving pads were not in the truck then I picked it up. I had to come back for them later. The workers should check the truck before telling me everything is on the truck. This was frustrating. However my return experience was fabulous. The gentleman who reviewed the truck was thorough and quick. The woman at the counter was so helpful with my check out.

joseph B. 
Clasificación:
4.0

I was assigned a drop off location in NYC even though I asked for a specific location near my furniture drop off location in Brooklyn. I tried to change it via a phone call to the New York scheduler. I ended up getting sent from person to person (10 in total and over an hour on the phone). Even got bounced to one scheduler in Wisconsin who said they couldn't help. Several of the other folks I talked to hung up on me when I tried to explain what I needed. Others were just plain rude and not helpful, then they hung up on me. Finally I got someone who got me the location I wanted but when I tried to drop it off, that location was no longer there. They had moved but left a phone number on the door. I called that number but said they would not accept trailers at the new location. I called the scheduler again and was given a second location but when I arrived, they said they didn't take trailers. I was given a third location that I'm rating above. They were good but the overall return experience was a disaster....3 locations scattered throughout a large area of New York city and well over an hour to make a return. Unacceptable!! I'm done with ever using UHaul again.

David B. 
Clasificación:
2.0

It took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..

Elliott L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NOSSONTZVI S. 
Clasificación:
5.0

The customer service representative that I worked with was wonderful. She deserves all the credit for making this a fantastic experience. She was kind, courteous and helpful. I couldnt have asked for a nicer person.

Christopher F. 
Clasificación:
4.0

El cliente no dejó un comentario.

FEDERICOA F. 
Clasificación:
5.0

I cannot think of anything to improve the service or the vehicle. I got to know a couple of members of the staff and they couldn't have been nicer. From the people at the counters to the management, they were wonderful. Daphne and Dehlia(I've probably spelled one or both names incorrectly)

ALANL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KOMRONBEK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
4.0

Were some problems with account on pick up. But I got excellent help of representative lady.

SERHII T. 
Clasificación:
4.0

I would have appreciated it if I could have parked my car in the lot. Due to alternate side parking, I had to wait an hour to find a spot. That was very inconvenient.

MARIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZISHE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RINAT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

Thank you Kimberley

sergei J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VASYL B. 
Clasificación:
5.0

Better works

AXEL G. 
Clasificación:
2.0

The people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn't lift heavy stuffed and the first time was given to me but the second time they refused because I didn't come with the rented car, even though I had expended over three thousand in rents at you company..

Jose H A.  |  Overall Experience 
Clasificación:
1.0

Over charge! Printer don't work ! Email payment conformation missing!

Vladimir U. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUDWIG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECILIA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yecheskel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RINJIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

O R. 
Clasificación:
5.0

If the van has a side door on both side like school bus, that would be a perfect.

BATJARGAL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELOM M. 
Clasificación:
5.0

Good service

ELIYAHUM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WASIMA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGEE A.  |  First Impressions 
Clasificación:
5.0

A little too long to checkin Since orders are online it seems easy to anticipate the volume of customers..

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

VIOLETA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELLRUDOLPH B. 
Clasificación:
5.0

Excelente

HUMBERTOMACARIO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Masukul A. 
Clasificación:
3.0

At the time of process, I told her no insurance coverage? But in a bill I saw a coverage charged $ 25.00 dollars? So , I need the return that amounts ?

ABUL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTINJOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL R. 
Clasificación:
3.0

Quick check out

ABDOAHMED A. 
Clasificación:
5.0

Very easy very very excellent people over there working highly respect To them And very easy transaction and quick

MUSAEDMOHAMMED A. 
Clasificación:
5.0

WERY GOOD SERVICE

FAIK Z. 
Clasificación:
2.0

I called 20 minutes before I came to find out if truck is available and it was. over the phone. once I got there the lady behind the counter informed me that there is non available, I informed her about the phone call I made so she eventually said ok I have a truck for you, when I did go out to the parking lot I observed about 15 trucks, when I came back a few hours later to return I observed the exact amount of trucks still sitting there. I'll like to know why did she not want at first to rent me and why did she tell me all trucks unavailable. and yes, I look very presentable.

AVRAHAMY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRIY M. 
Clasificación:
5.0

Thanks to uhaul

WASIMA E. 
Clasificación:
4.0

Wait time when I went to pick up the vehicle was about 10 minutes. I was not expecting that since made the reservation online an thought it would be quicker. All in all was a great experience and hope to do it again at your place. Gracias.

Aron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZISHE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

saul c.  |  First Impressions 
Clasificación:
5.0

Staff member that helped me when I went to pick up the truck was very helpful and patient. I wish I would have gotten his name.

Rafael F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zhouxing D. 
Clasificación:
5.0

allow customers to park in your huge vacant lot

OSAMAMAHMOOD S. 
Clasificación:
3.0

The customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.

Natalie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAGNIQUAH J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard V.  |  First Impressions 
Clasificación:
5.0

Good customer service. Would recommend to others.

susan m.  |  First Impressions 
Clasificación:
5.0

The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.

SILVANA I.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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