Employees were not very friendly. Eager to get us in and out.Jason B.
Customer Reviews for U-Haul Moving & Storage of Bartlett
Memphis, TN 38133
(Hwy 64 and Appling Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Anthony W.
El cliente no dejó un comentario.TARA C. | Overall Experience
El cliente no dejó un comentario.ANTONIO C.
El cliente no dejó un comentario.BOBBY Y.
Staff was very friendly and helpful ðŸ™‚CESAR L.
Great staff.Erica R.
Very professional , and Outstanding customer service!!MOSES C.
El cliente no dejó un comentario.Shameka B.
I had a little trouble uploaded a picture of the fuel. Everything else was fine. I plan on renting from this location again.Reynard R.
For the second time in one day, the equipment was not cleaned out. The trailer was full of dirt and I had to sweep it out. Also, I booked this online, which required the trailer to be returned on 11/16. I asked specifically when I got to the counter to pick-up and pay for the trailer that they add a day so I could return it on the 17th. They assured me they had, but the receipt still showed the 16th, and the location in Nebraska called me asking why the trailer was late. Between this experience and the experience renting the truck that I rented from Jones Service in Germantown, TN, I will not be using or recommending uU-haul to anyone in the future.JOSEPH S.
The staff at the 64 highway location in Memphis TN are awesome!! I would recommend them to anyone!!! Thanks for always taking the extra steps and making sure our needs are put first.Brandi R. | Overall Experience
El cliente no dejó un comentario.CHARLES K.
El cliente no dejó un comentario.Tony S.
I think the gasoline replacement is a bit of a scam. I left the truck at destination with the exact same fill level as I picked it up and they still charged me for gas.Earl P.
El cliente no dejó un comentario.Terry C. | Overall Experience
Really had an amazing experience here. The staff was friendly, helpful, and professional. I really appreciate.Marques S.
The truck was a newer model, and in Excellent Condition, but needed an Oil change. The Truck burned too much gas, due to Oil. I reported a few scratches in the Right Bumper, that was not marked.Gina N.
El cliente no dejó un comentario.BRIAN D. | Overall Experience
At times slow with long waits. But polite and helpful.Bill S.
El cliente no dejó un comentario.Nelson T.
Its a little cramped with trucks and storage other than great serviceMADELINE G.
Check-in process is a bit confusing. How a reservation is not counted until actually checked in, how it seems you can "remote" check-in but you really cannot and must still show up in person. Overall a solid rental experience.CHUN YUAN C.
El cliente no dejó un comentario.ERIKA A.
Extraordinario servicio al clienteBENSON K.
I arrive to the office to get a storage unit that I had reserved online. It was only after the employee had process me gave me a unit number and everything that I find out they have no units available. I just feel like someone should have call me in advance to inform of this.Lashundra C. | First Impressions
When the need arose suddenly for a truck to move last minute, one call was all it took to reserve a truck that same day. Friendly service and quick to get you on the move.Teena M.
N/CBrenda R. | Overall Experience
This was the MOST SEAMLESS RENTAL I've ever had!!! I even extended my rental via the web app!!!! Love the automation!!!JOYCE A.
El cliente no dejó un comentario.Van W.
The trucks battery died Thursday and we had to call Uhual roadside service to help. We lost an entire day because the battery couldn't be changed/removed due to bolts on the step plates being on too tight for the roadside service people. They eventually had to just charge the dead battery and get it charged enough to were we could drive and the truck and hopefully wouldn't die again. When we asked if we could have a refund for the day lost we were told that we could have our contract extended instead (never given an extended drop off date or time). We told the roadside assistance helpdesk people that that was fine however come Saturday when we contacted the highway 64 location to confirm that our services had been extended we were told no they had not. The Highway 64 location refused to extend our services because someone else had the truck reserved for the next morning at 9:00am. We then contacted roadside services again and were told that our services would be extended from 5:00pm Saturday, to 7:00pm Saturday. We lost an entire day and were only given 2 additional hours to use the vehicle.ROBERT W.
Wellâ€¦. For startersâ€¦ the general manager could get off his ass and help out customers instead of not knowing what is going on. He could also relay some information to others such as telling me that I can drop off my rental @ 7pm without getting charged an extra dayâ€¦ then when I leave my rental.. I do get charged an extra dayâ€¦ and I have to drive all the way back and waste gas and time explaining to his worker what he failed to tell her. I also asked for a price for a storage unit and when answering it would be nice to say â€œyes ma'am these are our prices â€¦..â€ and not just stare at me like he don't have a clue that he is on the earth. Tony is the name of this general manager and I will not be returning to this place and they will definitely be getting a bad review and Tony's boss will be getting a call as well. I've never dealt with such irresponsible people.Melissa R.
Trailer pulled true and lightDon S.
The attendant was busy with another, so she just said leave key. Would email receipt. Unfortunately they said gas was less than 1/2 tank we said was 1/2â€¦was charged for 3 gal @4.50$ !! Sooo beware you don't get a refund, for overage but will certainly be gouged if you are in their (uhaul) attendant opinion slightest bit under.Chris T.
El cliente no dejó un comentario.Edith G.
Truck was ready, staff was friendlyJOSEPH S.
El cliente no dejó un comentario.JANIE J.
I felt I waited longer than expected for the service rep to recognize that I was present and waiting and finally to appear behind the glass screen and attend to my rental. There was no way for me to notify the attendant of my presence -- I just had to wait for them to notice me on their tv monitor in some hidden room. Service was otherwise excellent initially acquiring and finally returning truck.Kenneth R.
I made a reservation for a utility dolly and upon receiving the keys to the truck , I noticed there wasn't one there. The sales associate mentioned them not having a way to keep track of what's on the reservation versus what's actually available on the store. Well obviously story short, i had to pay more for a different dolly. They had let the previous customer rent the one I reserved.QUATESHIA H.
El cliente no dejó un comentario.Marcus S.
Attendant at pick up location told us trailer didn't have running lights He said it just used reflectors. Which turns out to be a lie. When rep called to tell us pick up location, we requested a change which she confirmed was completed. It wasn't. We spent multiple hours on the phone being passed from person to person before this was fixed. Finally Leslie in Memphis was able to help. Even though she does pick ups, she went above and beyond to assist.Derek V.
Cancelled my reservation, then didn't have the one I reserved. Easy to offer first month free when you cancel the reservation and then state it is no longer available. We called the same day. Must have cancelled our reservation and given it to someone else..maybe they were paying for the first month? Had to go to a competitor instead of moving in at the U Haul facility.carla s. | Overall Experience
Cancelled my reservation, then didn't have the one I reserved. Easy to offer first month free when you cancel the reservation and then state it is no longer available. We called the same day. Must have cancelled our reservation and given it to someone else..maybe they were paying for the first month? Had to go to a competitor instead of moving in at the U Haul facility.carla s. | First Impressions
Trucks need a little attention. Whil no obvious trash, cab was disgusting with stains and ripped seats, headliner hanging down near windshield. Engine needed attention as it ran rough and had hesitationForrest B.
El cliente no dejó un comentario.ANNABEL L.
El cliente no dejó un comentario.Lawerence S.
El cliente no dejó un comentario.Brenda T.
The service was adequate.JONATHAN G.
El cliente no dejó un comentario.Lilkeyta G. | Overall Experience
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Sarah B.
Very efficient pick up and drop off process. Staff was helpful.Michael V.
Danton is was less than helpful when we moved out. He said he couldn't provide mile info about our Truck because we didn't book it through him and he couldn't help us with a Storage location at our destination because… some system mom bought jumbo reason. He definitely had a different demeanor from when we checked in a storage unit. UHAUL's first month free with a Truck Rental has really helped us and we are pleased overall with the service.Carl T. | Overall Experience
Uhaul representative did a great job.Linda W. | First Impressions
Great teamTyrone D.
Dontonio was very helpful and friendly.Charles R. | First Impressions
El cliente no dejó un comentario.Tanisha C.
El cliente no dejó un comentario.Brandi A.
He was great and friendly. We got the trailer back a day early, and he thanked us for that. I'm glad we weren't returning to Falcon. She gave us an unclean trailer on the way out, but I bet she would have busted our chops for bringing itEric L.
Overall good experience. Very easy process. Did order furniture dolly and furniture pads and they were not available on pick up. Would have been nice to have known up front so we could have been more prepared.Jeffery M.
Very efficient.Cristal S.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.KADESTRIC R.
El cliente no dejó un comentario.Cynthia S.
El cliente no dejó un comentario.Jerome J.
Staff is always fun and friendlySteven H. | Overall Experience
Wow, the entire stay was on point. Employees, facility and most of all the cleanliness. Keep up the good work guys.Claudia W. | Overall Experience
Have more employees that you have now at this location . Very great people !Katina R.
Very fast and friendly service.Jennifer W.
El cliente no dejó un comentario.SONYA W.
El cliente no dejó un comentario.ROBERT F.
What the heck you charged me $200 for? Rented for 24 hours. I want my money back asapTIMOTHY J.
Better training or customer service and cleaningDeborah M.
Bad customer service and you the truck I rent to move with keep cut off on me, no have no call me aboutâ€¦â€¦â€¦ I never rent truck from uhaul again. Service bad. I'm I call the president of the company and him have not call about yetChristopher J.
Rude big guy, and always gives poor service. Last time he gave me a tore up truck and did the same thing again, this time with no AC., He knows exactly what he is doing, he does this crap on purpose and that's not cool. Someone also at the office , basically him, change my rsvp to a location over 20 miles away, in a bad need I knew nothing about. I never asked anyone to change my rap location. After I told him what he did he change my checking info I put more gas than I was supposed to in the truck and also took pictures to prove this, I knew this guy was gonna pull some kind of stunt, because I'm not a fan of his rudeness. Never Renting Here AGAIN!!!!Veronica M.
I had a flat tire on the van and it took 3 hours for Roadside assistance to arrive.BENJAMIN M.
My truck keep cut off so took long time moving my things, so rent i need a better truckChristopher J.
El cliente no dejó un comentario.Austin K.
Gave me a truck with no working AC in 100 degree weather. Also the lift gate was jammed down and took 3 ppl to properly lift, then no additional trucks available. Then before pick up somone at that location switched out the switched my rental to another location 20 Mike's away with out notification or call which is foul and totally wrongVeronica M.
El cliente no dejó un comentario.JAMES B.
This location is always friendly and professional.Karyn D.
Doing my rental the vehicle cut off seven times. The personnel were friendly but the maintenance on this vehicles need to be addressed I know that I burned more gas than needed. Also I wasted 3 hours waiting on maintenance to come it should be more on call. He was professional though. I was very disappointed.EUGENE B.
That truck was raggedy, shaking really bad, and it , you have to push the gas pedal all the way down for it to take off. Called the number to the store some other young girl answered and had a horrible personality and what she said did not make sense at all.Veronica M.
I have used U-Haul throughout the years and I’ve always had a great experience when I drop this last one off this last time great great experience very very reliable just a great experience thank youBETTY H. | First Impressions
El cliente no dejó un comentario.Zebreta T.
Did not provide the van that was on the reservation. Accepted the substitute van, but it was not ideal.Steven G.
Uhaul cheated me out of two miles and I kind of figured they were going to do that. I am glad I took pictures of the mileage.Rodrika T.
El cliente no dejó un comentario.WILLIAM H.
El cliente no dejó un comentario.Mark H.
We had a trailer rental paid for for 24 hours. We were called first thing this morning with the rep rudely asking where the trailer was. We still had until the afternoon to return the trailer, but the rep called me and my wife separately with the same rude attitude. We have rented several trucks and trailers from U-haul in the past few months due to moving across several states. In the future, I will consider contacting Penske first.KELLY M.
Update the equipment the truck I rented had issues starting.Ryan C.
El cliente no dejó un comentario.EDDIE T.
Rude employeeClint W.
El cliente no dejó un comentario.MICHAEL V.
The passenger side mirror just goes up and down, but stays down and u can't see nothing except the street and the white/ yellow lines. This was the most dangerous and scary ride I have experienced, due to not being able to see anything on my right side. I had to take different routes and use unnecessary miles, due to I couldn't see anything on the right side and didn't won't to hurt myself or someone else. This was like driving very blindly. Inspections should be done regularly on the vehicles to make sure they are safe for the customers. Not to say there isn't paper on file to say they're done, but "really" completed. Signed, "Blind" driverTia G.
What good does it do to go through the online checkin process when you have to do it all again in the store? It's a waste of time.Ken H.
The gear shift in this 15' truck needed some attention as did the turn signals. Also the seat belt for the driver's side was not functional as I could not get the buckle to insert and click into the receiving device.Daimon R.
It was great all around Professional staff. Good experience. Will definitely return.Shani P.
El cliente no dejó un comentario.Dennis H.
I reserved a 26 foot truck. When i went to pick it up they gave me a 20 foot truck. He said there was nothing I could do and that discrepancy caused me to not be able to get all my belongings from storage. That fact has cost me precious time AND money that I do not have.Samuel T.
Store manager was very courteous, helpful and professional in rental of U haul products. Very knowledgeable and very friendly, nice place to rent from.James H.
El cliente no dejó un comentario.RACHEL W.
El cliente no dejó un comentario.Chad S.
Not sure what was going on with the girl who helped me but it was almost like she was on another planet. All of her responses were delayed, and no eye contact whatsoever. It was like she literally had no clue that she was at workâ€¦Morgan W.
El cliente no dejó un comentario.Jesse J.
Thought the GM was wonderful . It was a great experience . I wouldn't rent a U-haul anywhere else .Ginger D.
El cliente no dejó un comentario.COREY Y.
Fixing the location services check-in and customer service representative attitudes when you call about an issue.Gia D.
All business was conduced outside,Delbert G.
El cliente no dejó un comentario.Steven C.
Had a wonderful UHAUL experience. Staff very helpful. I highly recommend this location. Will use again for future UHAUL needs.William C.
El cliente no dejó un comentario.Gary H.
Everything was very clean & the staff was extremely helpful and professional. This was a very convenient store location for my move. Great experience.Aaron M. | First Impressions
The day 1st day the 2 people were extremely friendly & helpful, but the next day the young lady was a little rude.. maybe she was having a bad dayTiffiney J. | First Impressions
El cliente no dejó un comentario.BRIAN D. | First Impressions
El cliente no dejó un comentario.Candace N. | First Impressions
El cliente no dejó un comentario.Ashley R. | First Impressions
El cliente no dejó un comentario.Damani J. | First Impressions
El cliente no dejó un comentario.Leina O. | First Impressions
Dantonio is always going above and beyond for customers expectation.Ivette C. | First Impressions
El cliente no dejó un comentario.Joe B. | First Impressions
This used to be a 24 hours accessible facility. It was very convenient but I understand that the need to limit late night hours.Eunice B. | First Impressions
El cliente no dejó un comentario.SAEED M. | First Impressions
Great service !Carol H. | First Impressions
Great service!!! No problems with reservation.Debra F. | First Impressions
Gentleman was very helpful and courteous.debra d. | Reservation
Servicios adicionales en esta ubicación
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