El cliente no dejó un comentario.nichole w. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Bartlett
Memphis, TN 38133
(Hwy 64 and Appling Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We had already moved out of the facility and two weeks after we were out we got a message that we were still renting the storage unit. We had to go back to the facility and once again get the staff to close the account. Uhaul has a very poor records system and the communication system is far below par.michael S. | Overall Experience
Keep it just like thatGlenn C.
We got a call the day before we were supposed to return the truck asking us to return it earlier so we did and when we got to the drop off location, they refused it. After arguing for 20 minutes, they finally took the truck. Horrible experience with UHaul. I will never use them again.Joseph H.
The young lady was not really helpful when I first arrived.I asked were any small uhauls available and her response was NO.I seen many parked out front so I then asked were all of the uhauls reserved already,she responded yes.So I called Uhaul customer service and asked the representative to assist me in locating a small truck.I told her I was sitting in front of UHAUL at 733 99 Us64 and could she locate me one nearby.She said sure there is one where you are right now.My face dropped ! I reserved it with the representative and walked back to the front desk to let them know.A heavy set gentleman was at the front desk instead of the lady.He was very helpful.TAMMY B.
Outstanding serviceDavid G.
Was my first time renting one and it was super easy and the staff was super helpful.Debora W.
Always a great experienceJimmy S.
Quick and easy drop off.Michael C.
I was charged for almost 40 additional miles. I called Uhaul two hours after receiving my receipt to report the incorrect charge. They said they would â€œlook into itâ€. I have a picture of the dashboard from when I started up the truck the first time. It shows the correct mileage. I have used uhaul many times, but this will be the last time.Joseph S.
El cliente no dejó un comentario.Marjorie D.
El cliente no dejó un comentario.Sarkeila W.
El cliente no dejó un comentario.Matthew G.
Great People to work with. Top Notch serviceSTEPHEN H.
Quick and very helpfulMISTY SHARON J.
Couldn't believe the unprofessionalism of the individual that helped us. At one point, he rolled his eyes at us when we asked to complete paperwork in the store and not on our mobile. He just didn't seem very excited to be there. We'll definitely go to a different location next time. The truck was great though!CHARLES W.
The Bartlett Operator was great! SHE SAVED U-HAUL REPUTATION! AFTER SUCH A NIGHT MARE EXPERIENCE WITH YOUR RESERVATION SYSTEM AND COSTUMER CARE AGENTS, THE BARTLETT LADY , MAY GOD HELP HER, SAVED U-HAUL REPUTATION! The equipment I rented from you was great, well designed but your STORAGE RESERVATION SYSTEM AND COSTUMER CARE AGENTS ..... SUCK ! Excuse my language!!Vasile A. | First Impressions
El cliente no dejó un comentario.David C. | Overall Experience
El cliente no dejó un comentario.Tellis S.
Customer service also need to be improved and check in are too small to have more than customer at a time.EKENE O.
I had a 6 p.m. reservation to pick up a trailer. I chose 6 p.m. because I work 35 minutes away from home and know it would be cutting it close to get home from work. Ended up running a bit late getting home due to having to settle things at work before going out of town, and traffic. Got home at 6:30. Husband went right over to pick up trailer. Arrived at 6:40. Shop hours are until 7:00 p.m. Girl said they were closed and refused to give him the trailer. Said she didn't care, her boss said she could close early. When we called U-haul for a supervisor we were told it was our fault for not being there BY 6:00 p.m.. Had to pick up trailer at 7 in the morning, load up that morning and be over 3 hours late getting where I needed to be. When I arrived, the gal first told me "I need you to move your car!" (No please or pleasant greeting or request). In fact the whole transaction she was not friendly and rather rude. All employees at this location tend to be rude and act like they are doing you a favor. GOOD CUSTOMER SERVICE would have been to call the customer with the reservation to see if they are still coming in. You don't just decide to close early and refuse to serve a customer who it standing in front of you.Cynthia B.
El cliente no dejó un comentario.Jimmy S.
Friendly and quick service.Monica H.
El cliente no dejó un comentario.Tracy W.
El cliente no dejó un comentario.ANGELA T.
El cliente no dejó un comentario.MARCUS M.
I would have given it more stars but the 24/7 uhaul process was horrible. Was to pick up a 7 and winded up have to go in and do everything, so it was a late start. Returned the truck at 10 that night but because the 24/7 was not working correctly I was charged for the full 24 hours. Please update the siteJORDAN H.
Everyone employee I talked to were helpful and polite. They answered all my questions, but were also mindful of my time. Truck , storefront, and storage facility was clean. Hopefully I will not be moving in the near future, but if I do I will be a return customer.Gabriel T.
El cliente no dejó un comentario.Loretta W.
El cliente no dejó un comentario.RHONDA W.
El cliente no dejó un comentario.Sharon W.
El cliente no dejó un comentario.Julie K.
El cliente no dejó un comentario.Alex A.
Personal was rude. It was evident she didn't care to assist. Would even give me the number to try to resolve the issue.Jaron J.
Personal was not friendly and took her time to approach for assistance.Jaron J.
El cliente no dejó un comentario.DAVID P.
Great service and very friendly!John M.
no issues. smooth tranactionEd T.
The process was smooth and easy. I have no complaints.Stephen D.
El cliente no dejó un comentario.Damani J. | First Impressions
Good place to store your stuffKenneth J. | Overall Experience
El cliente no dejó un comentario.Leina O. | First Impressions
This location has taken additional funds out of my account the two times I have rented there. I will never rent anything at this location again.Trixie G.
This was fine. Very convenient.Brandon G.
Equipment was completely covered in ice maybe put a tarp over where the car sitsKeith C.
El cliente no dejó un comentario.Richard J.
El cliente no dejó un comentario.Ronald G.
I recently rented a U-Haul truck and was only meant to have it for a few days, but due to emergency delays in my move in date, I had to extend it for 2 weeks. Obviously this was a lot of money but I'm aware it wasn't U-Haul's fault and I'm responsible for this cost. However, one thing I have tried to dispute is the charge for furniture pads and a furniture dolly. I had no idea this was a daily charge and ended up amounting to $280. Had I have known, I would have returned them immediately as they weren't even being used. I contested this charge when I returned the truck on the website, in person and through contact on the website at a later date, asking if there was any possible way of receiving a refund. 4 attempts later and I'm still waiting to hear from someone. Terrible customer service. Kylle ColquhounKylle C.
El cliente no dejó un comentario.David C.
Staff seemed as if they didnt wanna be at work or they were frustrated with previous customers. It was 9am but I expected more of a graceful welcome.Demirrea B.
El cliente no dejó un comentario.Jonathan B.
El cliente no dejó un comentario.Maurice T. | Overall Experience
El cliente no dejó un comentario.TERENCE S.
El cliente no dejó un comentario.Joanna W.
Associate went out of his way to assure equipment was hooked up properly and safely!Darin B.
El cliente no dejó un comentario.Melissa C.
El cliente no dejó un comentario.John M.
The staff here were very helpful in every way. Thanks to all. william bynumWilliam B. | Overall Experience
El cliente no dejó un comentario.Teaca T.
El cliente no dejó un comentario.Virginia G.
El cliente no dejó un comentario.Michael N.
El cliente no dejó un comentario.michael W.
The interior light did not work. Also I was unable to adjust my seat in order to drive more comfortably. But I will continue to rent from this location. The employees are friendly and usually the trucks are in superb condition.Trina C.
The staff were very helpful but the trailer we rented was very old.Kasse P.
El cliente no dejó un comentario.Drew F.
The ladies renting out the trucks were not very helpful. I was a walk in asking to rent a truck and the lady behind the counter Thursday 1/7/2021 at 12:00 in afternoon. I asked if I could rent a truck and was told that they only did online reservations. I asked if they knew of any places that took walk-ins and they representative directed me to two other locations. I said thank you and was on my way. I thought it was obsurd that three trucks were out in the parking lot so i went to that locations website to see if there was an available reservation and there was. I waited for my reserved 1pm time and went in to pick up the truck. I dont think they were expecting me to be back in the store. I rented a dolly with the truck. No one brought the dolly out to me and i assumed it was already in the truck so i paid 7$ for a dolly that was not even given to me. I did not have a person come out to get the truck from me, i had to go in and give the key to the same person behind the desk. No one did a check of the vehicle with me. I was very disappointed and upset that the mention of trying to reserve the truck online wasnt given as an option. I only needed the truck for 1.5 hours. I had worked all night and needed to get a new washer and dryer moved to my house and i feel like the representative did not want to be bothered with renting out a truck and decided to defer me to save herself work. This is my first bad experience out of many cross country moves, many in city moves with uhaul.Catherine E.
El cliente no dejó un comentario.RICHARD S.
I opted for the mobile pick-up, and even though it says head to the front of the line, I still had to wait a pretty minute just to pick up the key. If that could be worked out, everything will have been perfect. Still, I have no complaints. Awesome service.Ashley A.
Before I rent U-haul truck, the clerk asked me how many miles I will use? How I suppose to know how many miles I will use. Poor question!! I told him that I use U-Haul truck in local area. I said assume 30 miles. He put down 30 on bill. He should put down the milage before I rent truck and after dropped off truck at office. Then he count the milage.John O.
El cliente no dejó un comentario.Stacia T.
I was charged for going out of state. I picked the truck up at the appling and us64 location. I moved from Cordova to Bartlett. When I got back, I was told I had picked the truck up in Henning (I dont even know where the fuck that is). I probably had the truck for 7hrs and I turned it in the same day.Courtney H.
Everything was Great.Maurice T.
El cliente no dejó un comentario.jasmine P.
El cliente no dejó un comentario.Melvin D.
Unorganized, sloppy, unappreciative.Taha A.
Nothing!! Kind, helpful and professional staff. Made our first uhaul experience great!Kim M.
El cliente no dejó un comentario.Marcus M. | Overall Experience
Good customer service, good assist on connecting the trailer to the truck. As they say: If it aint broke, don't fix it, thanksFred L.
El cliente no dejó un comentario.PENN J.
El cliente no dejó un comentario.Samuel T.
El cliente no dejó un comentario.Jason H.
The two men working when I picked up the vehicle were awesome. The two ladies when I dropped off the vehicle were not really customer service oriented.David G.
El cliente no dejó un comentario.Teresa T.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.Ramona R. | First Impressions
El cliente no dejó un comentario.Sylvia B. | Overall Experience
The employee was very helpful, courtious and seemed to actually care about me as an individual. The units behind the office entry and exit are not easy to load or unload when others are entering or exiting. There are trucks and trailers parked along the buildings making one have to move anytime someone needs to get passed.james n. | First Impressions
El cliente no dejó un comentario.Alaina G.
Equipment was very well maintained. The young lady at the check out desk was knowledgeable but has very little customer service skills. I really felt she was not concern about nothing but her cell phone.Robert R.
One tire had low tread and ended up blowing out leaving me stranded on the interstate.Walter K.
El cliente no dejó un comentario.Jason H.
I agent was rude. Not interested talking to me.Noel E.
Truck on left side a little wind noise otherwise in good shape. Brakes could use some work.James W.
I had questions about the app not scanning my drivers license and I went inside location to ask lady for help. She Refused to help me.TIFFANY M.
El cliente no dejó un comentario.Robin S.
El cliente no dejó un comentario.Steven S.
The truck had a broken side rail inside which would not allow us to strap to it. The power steering acted like it was manual. This truck had over 190K miles and needs to be scrapped. The ride is terrible.Charlie W.
Everything was easy and professionalKendrishia G.
Dantonio is always going above and beyond for customers expectation.Ivette C. | First Impressions
good job.Elsie J.
El cliente no dejó un comentario.Maria B.
Extraordinario servicio al clienteMICHAEL H.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.Seth R.
The service was great. You were in and out in ten minutes.Terry S.
El cliente no dejó un comentario.Yazan K.
El cliente no dejó un comentario.Ronald L.
Friendly and helpful!Thomas M.
El cliente no dejó un comentario.joseph H.
Great hard working staff! Never had a problem would highly recommend.Kevin L. | First Impressions
El cliente no dejó un comentario.Daniel B.
Everything was good!Andrew H.
El cliente no dejó un comentario.Ronald E.
My storage had a leak in it and damaged my mattresses also when I made my reservation for my uhaul I reserved a storage unit when I got there they said they didn’t have my reservation and the only unit available was way bigger than what I needed but only one available so of course couldn’t keep my stuff on the uhaul I was forced to rent the bigger unit paying more money and in return getting my beds damagedAmber S. | Overall Experience
El cliente no dejó un comentario.CHARLES P. | Overall Experience
El cliente no dejó un comentario.Unique R. | First Impressions
El cliente no dejó un comentario.LARRY C. | Overall Experience
GreatTommy L. | Overall Experience
GreatTommy L. | Overall Experience
Only problem we had is where the email was sent to remind of monthly bill, never could get it right after we told them time and time again.Jack S. | Overall Experience
I've rented here before and service was excellent, so I came back...same great service was extended!!LaKeta B. | First Impressions
El cliente no dejó un comentario.James L. | Overall Experience
Facility clean and organizedalvin S. | First Impressions
El cliente no dejó un comentario.ROBERT F. | Overall Experience
El cliente no dejó un comentario.Allen Q. | Overall Experience
El cliente no dejó un comentario.Dimentheal B. | Overall Experience
El cliente no dejó un comentario.Joe B. | First Impressions
The manager there is top notch and I never had any issues overall a great placeTed B. | Overall Experience
This used to be a 24 hours accessible facility. It was very convenient but I understand that the need to limit late night hours.Eunice B. | First Impressions
El cliente no dejó un comentario.SAEED M. | First Impressions
Used this facility for over 8 years and never had any issues - stored furniture, clothingand many other items.JAMES H. | Overall Experience
Great service !Carol H. | First Impressions
El cliente no dejó un comentario.KRISTY C. | First Impressions
El cliente no dejó un comentario.Laura S. | Overall Experience
The staff was rude and had attitudes whenever I came in to inquire about something. Also they seemed to not know their job that well because everything needed to get streamlined to the manager even on easy operations. The manager was never available nor did he follow up after being left several messages.Kishner S. | Overall Experience
El cliente no dejó un comentario.Arturo C. | Overall Experience
El cliente no dejó un comentario.lakeyishia h. | Overall Experience
El cliente no dejó un comentario.Cassandra F. | First Impressions
El cliente no dejó un comentario.jeff d. | First Impressions
Very few pleasant service at the storage location on stage road. We had to rent a truck from another location. Truck rental was the worst experience at the location on Summer Ave Memphis we've - We were ask for a third person phone number NOT associated with the truck rental-that person unknown to us had a balance due..Your corporate office approved the rental.The Summers location did not. We went to Penske with our money, excellent service. Penske only needed my husband and I info and credit card not our random friends phone number. Absolutely the worst service on Summer Ave,MemphisTERRI H. | Overall Experience
No commenttyrone d. | First Impressions
El cliente no dejó un comentario.RON S. | Overall Experience
I would like to state the truth and the whole truth. Upon arriving, my wife met Dantonio, the manager of the facility, who was EXTREMELY HELPFUL! His service was quite pleasant and beyond exceptional. He went above and beyond to take care of my wife's concern's regarding hours which would accommodate our move, etc. -Just overall a great guy. Therefore, Dantonio should be exempt from this rating. The grounds were clean but the facility itself is really very old and honestly, out of 43 times of having to move, relocate, store items due to being a commander in the military, we have never seen an older facility. The positive side is, however, we have never visited a storage facility that had a unit so large. Maybe the unit size is normal but it surely works well for our needs. Now, I will proceed in telling you what our issues have been. Upon returning the truck, my wife received a telephone call from a young lady at the facility who, upon my wife answering, jumped down her throat (verbally), and alleged that we had smoked in the rental truck. My wife tried and tried to explain to the employee that she doesn't smoke, nor do I. Even more, my wive's father, who drove the truck, has medical conditions that would never allow smoke. We aren't sure if the cigarette butts were from the previous driver and city, but we are certain that neither of the three of us left cigarette butts in the vehicle. We cleaned the truck and refueled the truck. We were also under the mileage allowed to us, by approximately 45 miles. The employee informed my wife that she had been attempting to run our card (before speaking with us and ever allowing us an opportunity to hear her concerns or express our rebuttal). Luckily for us, Bank of America was quick to identify the duplicate attempts and block all charges. The employee stated that we had gone over our miles, but upon calling customer service, the agent clearly stated on U-Hauls recorded line that we were under our miles allowed, as I had informed the employee at the location. The employee also falsified information on our account that we had not refueled the truck. We hold fuels cards with two different well known gas stations and their both active with available credit. We fueled the truck up and returned the vehicle. Here's the thing: While the truck was being returned, the "same employee" never mentioned we were below the fuel. She walked around the truck with our person. She never found cigarette butts while in our presence, so honestly, I feel as if we are being manipulated. This isn't how you treat your customers, especially ones who have always used your services and who have..., might I add, never had problems with any other U-Hual location in the past. It surely isn't how you treat an active duty military family who has been pulled here and there, around the world, to fight for the good people of this country. My wife called customer service but still, we are receiving text messages that we have an outstanding balance at the location. We turned the truck in early and after we heard from the location, we called both the location and customer service and requested to go back to the location and clean these alleged butts. However, we never received a call back. A few days later, we received notification, via email, that we now have an outstanding balance at the location. This incident might end decades of us renting with U-Haul. We will consider Budget during our next move. Employees sometimes fail to realize the financial risk in which they sometimes subject their company or brand to. Gracias por tu tiempo.Brazil G. | First Impressions
Have used this location twice before.... Absolutely Amazing!!!! Excellent Customer Service!!!!!LENNELL G. | First Impressions
Great service and facility with thanks, Ladies. Note this address can play havoc with some GPS systems that need Bartlett (vs Memphis) to find.blake k. | Overall Experience
Staff is not very knowledgeable of services provided. Staff was rude and disengaged.jasmaine w. | Overall Experience
It seems there was a corporate wide system failure that delayed getting my storage unit and returning my trailer. The staff was very helpful and provided temporary storage for the trailer until computer systems came back on line and they were able to properly process application for storage unit. Excellent manager and staff.anthony G. | First Impressions
El cliente no dejó un comentario.DEBORAH C. | Overall Experience
GraciasGloria B. | Overall Experience
The ladies were very busy when I got there. They handled everything very professional and got everyone what they needed.Lisa R. | First Impressions
Morning staff was very accommodating in a stressful moving situation.angelica e. | First Impressions
Staff was flexible with time schedule when returning the equipmentrhonil g. | Overall Experience
Very friendly and helpful.John M. | First Impressions
Excellent customer service. Unit was clean upon move in and I never saw signs of critters or insects.Tonna G. | Overall Experience
DANTONIO SEALS Provided great service.harell j. | Overall Experience
Gate doesn't work. Very disrespectful and lazy girl working counter. Send me to locked unit. Came out there with wrong key. Gave me another unit and didn't change paperwork and email.randy p. | First Impressions
Great service!!! No problems with reservation.Debra F. | First Impressions
Not one problem the four years I rented the storage .RAYMOND P. | Overall Experience
Staff was fine. But did not have what I needed.Tom J. | Overall Experience
They met all our needs. And were very professional.Ernie K. | First Impressions
Easy access and great price.Josh S. | Overall Experience
I'm very Blessed too have my belongings at your facilities. Thank You Kalisha T. | Overall Experience
Toni took care of me during a stressful moment when moving from one home to another. Storage was available when I needed it last minute. Having truck & storage in one made it very convenient.Kristen W. | Overall Experience
Very Friendly and professional environmentJALES C. | Overall Experience
Guy behind the counter was nice and helpful.Jacob D. | First Impressions
Great companykish s. | First Impressions
Pretty good service, had a unit ready within minutes and was quick with paperwork! It's a busy location, but the security looks to be good.TORRE S. | First Impressions
Great serviceErin C. | First Impressions
Wonderful service best yet hands down.Ronald W. | First Impressions
Temp control unit was clean. 2 outside units were filthy, trash & oil on floors, always blocked by uhaul trucks, crushed side made it hard to open the door and secure it.Michael R. | Overall Experience
Unit G003 leaksCARL B. | Overall Experience
went inside to et the clerk at desk know I was emptying the storage unit she was to involved in her cell phone, then she talked down to me like I was not suppose to interrupt her .Fred G. | Overall Experience
No complaintsTyler E. | Overall Experience
friendly, helpful staff. secure locationBENJAMIN B. | Overall Experience
The staff was always helpful, and access to the storage convenient.Lisa L. | Overall Experience
I was really hoping for a first months free specially since it is our 2nd unit.Miriam K. | Reservación
Staff was always polite and informative.KERRY M. | Overall Experience
Close convenient great price and servicecarl t. | Overall Experience
Very friendly and professional.STACY L. | Reservación
Uhaul was very helpful in my time of needChris O. | Overall Experience
Great Experience!!!Arleterrace S. | Overall Experience
With 24 hour access I was able to return my equipment even when jobs ran late. After four years of being a customer there was only one mistake I encountered and they corrected it quickly.CHRIS K. | Overall Experience
Very satisifedJacqueline T. | Overall Experience
Excellent customer service!!!Tanikka c. | Overall Experience
Gentleman was very helpful and courteous.debra d. | Reservación
Goood place to do businessABIGAIL N. | Overall Experience
After u-haul took over it was often difficult to contact local unit. Prices climbed and new fees were levied for access and special locks etc. Access difficult w/trailers parked everywhere.VALERIE T. | Overall Experience
The staff here was very professional! The facility was clean and secure. I would definitely recommend and store here again!Adrienne W. | Overall Experience
No complaints.MARY E. | Overall Experience
Great place!Tabitha W. | Overall Experience
Thanks rented for over 8 months and had no problems. Denise OlsonDenise O. | Overall Experience
Great access for storage and truck rental. Security cameras in place to help monitor activity at storage units.Kelley S. | Overall Experience
It's nearly impossible to get anyone to answer the phone here. Good luck getting them to call you back either, if you leave a messageJoseph P. | Overall Experience
always broken things in the drive way. never enough room. uhaul rentals always parked in drive way. expensive because of add ons that i was told had to happen when renting. slow service untrainedDavid B. | Overall Experience
Dantonio is professional, and a great guy. He will take care of you. If I need anything U Haul, he's the one I'm going to see. Even if it's out of my way... Courteous, friendly, and professional!Eric B. | Overall Experience
Thanks yu very much.leevester c. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!