Customer Reviews for U-Haul Moving & Storage of Bartlett

2,395 reviews

7399 Hwy 64   Memphis, TN 38133
(Hwy 64 and Appling Rd, Next to Nappa)

(901) 730-7753

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(901) 730-7753

7399 Hwy 64
Memphis, TN 38133
(Hwy 64 and Appling Rd, Next to Nappa)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Continue to treat customers with respect!

Linda C. 
Rating:
5.0

There are great people working there.

David H.  |  Overall Experience 
Rating:
5.0

No gas ⛽️ in the truck please call 📞 901)428-1107

Chris H. 
Rating:
4.0

Customer did not leave a comment.

JACOB B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Very easy to order online, easy pick up, price was as quoted, very good experience

Anthony G. 
Rating:
5.0

They need to get better about maintenance. The rear passenger tire needs air like every 2 weeks. They don't put air in and the tire really needs to be replaced.

James G. 
Rating:
3.0

Customer did not leave a comment.

Ruth G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aquiles R. 
Rating:
3.0

Truck was old, beat up and broke down before we got everything moved. Roadside assistance sent a wrecker to pick it up from the side of the road.

Stanley P. 
Rating:
1.0

Truck had no gas and the hood was not closed and I ordered a 20 foot they gave me 26 foot I ask to have it changed they told that all they have ,and the young African-American girl was working did not represent U-Haul well at all she didn't know how to handle issues she look very confused,

Judy-Ann G. 
Rating:
5.0

Customer did not leave a comment.

ruby F. 
Rating:
5.0

The passenger door seal was falling off and the engine sounds like it has a knock in this specific truck.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Lynn B. 
Rating:
4.0

The guy that works in the back who was in charge of hook up the trailer is doing an amazing work back there very polite and nice, he deserves a raise.

Javier L. 
Rating:
4.0

All's well that ends well. I don't think your late fees were justified since my bank card was on file in your computer. And I'm sure in all legal jargon I had given my consent to use it. Food for thought.

Keith H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynn A. 
Rating:
5.0

very nice and helpful people.

Genova B. 
Rating:
5.0

Customer did not leave a comment.

Versherrian S.  |  Overall Experience 
Rating:
5.0

Wonderful service

Laura S. 
Rating:
4.0

Customer did not leave a comment.

Rush E. 
Rating:
1.0

Poor customer service, unprofessional staff, and I (along with several other customers) were over charged for our rentals. I will NEVER rent from this location again.

Tieraney S. 
Rating:
1.0

Customer service!! I was charged additional charges that I wasn't told I would be charged. I spoke with a man in customer who must have added charges without telling me. I'm very unhappy and I will never use this service again

samadhi M. 
Rating:
5.0

Customer did not leave a comment.

SHARINA S. 
Rating:
5.0

Great customer service

JR R. 
Rating:
5.0

It was a great experience doing business with U-Haul. Great prices. Easy transaction. Just wonderful.

Derek Y. 
Rating:
3.0

U-Haul corporate has an issue. The drop off location checked me in quickly, but corporate did not update for a few days on which location I dropped, therefore the suggested location called 3-4 times looking for the trailer. I even called U-Haul corporate 10 minutes after drop off to have them make notes as to what happened so I wouldn't be charged extra although I brought it in early. Just my 2 cents.

Kevin G. 
Rating:
1.0

It was a Horrible Experience. First of all the Employee Ms Tish was very Professional and Very nice, but the other two and new girl not so pleasant. But getting into this tea I ordered a 26 foot truck on the day I'm on my way to get the truck I get a call saying only a 20 foot truck is available, so I can either take it or be put in rotation for one. 1 st mistake min accommodation, so I take the truck and I ask if my supplies are in there I paid for a Regular dolly, furniture dolly and plastic wrap and furniture moving pads . Cool I pick up my truck and ask for clarification are my supplies in the truck I was told yes , so I get home and see that it's not, I call up there talking calm and the new girl is laughing and getting smart like I'm not already frustrated. So I respectfully say never mind and hang up the phone. She calls back and say I apologize you can come back and get your dolly. So I go back and Ms tish has already left the one who assured me my dolly was on the truck. I get there only to the man and lady saying there is none available 2 nd mistake so I'm heated and he telling me it's not them it's the company he is claiming he called several stores and no one had one . So ok I'm like is there a rate difference because of the smaller truck I had to make multiple trips. So she tells me the rate is the same and claims I was charged for my items but clearly I was . So I paid for items that I didn't get. So you know we caught hell moving things without a dolly it was just horrible. So I get another call saying I can keep the truck 24 hours and just return it the next day since it was such a hassle. Ok so next day I fill the truck back up and return it only to be hit with another BILL !!!! Never again so now I went over my miles. Ok but how did I do that let's see I knew what I had to move based on that I rented the big truck that would fit all of my things but only to get a call and get a smaller truck , then was told the items I paid for were in the truck when , clearly they weren't, then go back to get the things I paid for only to be told they have nothing when clear they called back and said to come get it!!! Then only to make multiple trips without the proper equipment I needed and you charge my card and extra fee because I went over my miles when it was clearly their fault. I pray a Supervisor see this because I wouldn't recommend this store to a fly!!!! Moving is hard enough but this was just too much. But again Tish was awesome she tried

Willa L. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Thanks got me together

Celeste J.  |  First Impressions 
Rating:
5.0

The storage area is always clean. The manager Dantonio is very helpful and nice.

Yevetta B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Customer did not leave a comment.

Manuel N. 
Rating:
3.0

Customer did not leave a comment.

Gregory C. 
Rating:
4.0

Everyone was very polite and respectful. I would recommend this location to everyone needing the services to move their personal property. Thanks for the help. Mr Oliver and family.

barry O. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

U-Haul will always be my choice for moving storage. Excellent customer service.

Derrick W.  |  Overall Experience 
Rating:
5.0

Customer service was excellent. Very nice and professional people working at this location.

Jason E. 
Rating:
4.0

I was very relieved to find this facility open to lease me the storage space I need on New Years Day. The facility is very well managed, and the staff were very professional, courteous, and organized.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
1.0

Your attendant was not very nice nor accommodating.i have already reported her to customer.service.I have rented storage from you for several years,over 8 years,and I have never received the poor customer service that I received yesterday.

MIRIAM B. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
4.0

Unsure, first time renting a U-Haul. I didn't have any real issues. The truck was slightly damaged upon inspection, and that was unsettling because I was worried I'd get charged for it. I didn't though, which is good. So a good clean up and beautification of your trucks would be appreciated.

Andrew F. 
Rating:
5.0

The employees should check fluids and tire pressure on all vehicles brought back. I had to put air in the tires on the vehicle I rented.

James G. 
Rating:
5.0

After the young lady booked my reservation at this location, someone in the back told her that I needed to call the 800 number. After I complain that this didn't make sense, the young lady at the counter rebooked my reservation. I'm very appreciative for her assistance.

Chad R. 
Rating:
5.0

Customer did not leave a comment.

jack M. 
Rating:
5.0

Thank you

Michael T. 
Rating:
5.0

Great service 👏

Carlos C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheena H.  |  Overall Experience 
Rating:
5.0

My one stop for U-Haul

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Johnnie W. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
3.0

I was impressed with the service. Much better experience than some of my earlier rentals.

Ronald L. 
Rating:
2.0

Shady practices from Curtisha M employee. Wouldn't provide her name when asked. Clock was set 10 minutes ahead of time on my paperwork compared to what the actual time was when I picked up my truck. Truck already had a smashed in right rear-view mirror when picked up. There is no signage at all to figure out where the U-Haul pick-up is located. I had to ask around and figure out where to go by bystanders.

Chase J. 
Rating:
4.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

Customer did not leave a comment.

Samuel G. 
Rating:
5.0

There was a smell of marijuana in the van

Wayne R. 
Rating:
4.0

Customer did not leave a comment.

Latoya H. 
Rating:
3.0

I did not ask for the insurance when setting the reservation. I declined it when asked at the store. However, you still charged me for it. I will not be recommending your company again.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
1.0

Charged for gas and I put more gas in the truck than was needed said I would get a refund from that and I still haven't gotten the refund from the truck totally unacceptable. I can't afford to have unnecessary money tied up and I'm in the process of moving

Amber W. 
Rating:
2.0

Manager need to come out of his office and have a chat with customers complaining about their service instead of leaving it up to the agent. Also long wait to be attended to in a cramped area. Issues of overcharging for fuel and charging my credit card still not resolved. Dispute already filed with customer service.

Ekene O. 
Rating:
5.0

Thankful for my local U-Haul

Michael T. 
Rating:
5.0

you all were great. hopefully i will not need storage help again soon. but ill be returning if i do

Charles W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christioni H. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
1.0

On pickup, nobody was at the front desk. I had to go track someone down out in the storage yard. I believe the woman and a man out in the yard were out smoking marijuana. The woman who came back to the front desk was not helpful. She made me figure the trailer out myself and was completely uninvolved in hookup. She didn't guide me in inspecting the trailer or signing off for anything, I just guessed at what I needed to do. The trailer was dirty inside and had a running light out which caused a hazard as I drove it during dark hours. From standing at the desk to driving off, I had to figure everything out myself. All she did was hand me the rental papers. None of which I signed. I would not recommend renting a U-Haul trailer unless it is a last resort. Definitely not worth the price paid.

Greg R. 
Rating:
1.0

No parking

Janicha N. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
5.0

I had a few issues with communication with my booking that resulted in charges I wasn't expecting so I reached out to U-Haul. The manager called me back same day and worked thru my issues with me. I was very thankful for him and the U-Haul team where I do business.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

eddis C. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

Don't provide the truck to a customer with an empty tank

Manuel N. 
Rating:
4.0

Customer did not leave a comment.

Samantha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
4.0

Customer did not leave a comment.

Gerald W. 
Rating:
4.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Magita M. 
Rating:
5.0

Customer did not leave a comment.

Andreaneice K. 
Rating:
5.0

no issues with the drop off.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Devin C. 
Rating:
5.0

Customer did not leave a comment.

Vikram P. 
Rating:
5.0

Truck was Clean and waiting for us. Checkin Person was helpful, kind and had an excellent service attitude.

Kenneth G. 
Rating:
3.0

I was a little confused by a phone call I received from this location. I dropped the truck and trailer off a day early in 10/11. They did not have to be back until 10/12. I received a call from this location 10/13 or 10/14 asking if I was going to be returning the auto hauler or did I need to rent it again. When I explained that it already been returned the comment was made that they would have to try and find it at their location. I stated that they were not to charge my card again because the auto hauler had already been returned and that it was not my problem they couldn't find it on their lot.

Elizabeth K. 
Rating:
4.0

Customer did not leave a comment.

Regina B. 
Rating:
5.0

Hire better Representative. The lady that processed my registration was extremely rude and had a bad attitude.

Dinesha M. 
Rating:
5.0

Customer did not leave a comment.

Monroe R. 
Rating:
5.0

Customer did not leave a comment.

DERRELL A. 
Rating:
3.0

There shouldn't be an extra charge to dropping the equipment off at another location because they all do the same thing. It should've be added to there inventory because the customer could've lived farther than the place they got it from.

Andre D. 
Rating:
5.0

Customer did not leave a comment.

Devonne K. 
Rating:
5.0

Smooth transaction..... in and out! Pleasant service clerk. I was impressed with the service I received today!

Robin D. 
Rating:
5.0

Customer did not leave a comment.

Terrence L. 
Rating:
1.0

Price gouging, over charged, never coming back and made a Facebook post so people won't endure the same experience

Felicia H. 
Rating:
5.0

Customer did not leave a comment.

kinley g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
3.0

Have the personnel.be more respectful and helpful. I'm a senior citizen and forgot to check in via online when we returned the truck. So I went up the next morning at opening time, was the first one there and the lady was rude and kept asking me to give her a few minutes in the meantime she kept helping others before me outside and wouldn't even take a few minutes for me to explain the situation

Sonja K. 
Rating:
2.0

There was delay in getting truck and the employee was a little inattentive.

Joseph P. 
Rating:
4.0

They didn't have my selection that was originally ordered

Kira B. 
Rating:
1.0

Bad service alots of lies

Sam T. 
Rating:
2.0

The truck I reserved was not available. They called me as I was arriving for my rental to tell me. That was understandable. The manager never came out to apologize but I could heat “him” behind t try he walk offer a $50 credit after I complained. When I returned the truck I noticed a $25 cleaning fee snd inquired about the charge. The employee said they should have told me when I rented and if I wanted a refund I would have to call 1-800 U-Haul..I asked to see it in writing on my contract and she did not provide it for me I called while I was still there. As I waited on hold with customer service another employee (female) came in and asked the other employee what I was waiting for. She told her I was complaining about the cleaning fee. The employee that came from outside I could hear her complain about the dirt on the floor mat so I walked out and continued my conversation with customer service from the car. There was not any notes of the $50 credit, however customer service did give me the credit. The employee that was there upon return was friendly and apologetic. She just didn't seem to have any autonomy or flexibility to handle customer concerns or complaints.

Lolita H. 
Rating:
1.0

It was not the original location agreed to. I found out when I arrived on time that a new location had been assigned. It did not contain Had to drive to multiple locations to get the blankets , furniture dolly and appliance truck as agreed. Furniture dolly was never provided. Then the drop off location was changed, and had only a trainee available, with little or no knowledge about receiving a truck return. Overall an experience I would not wish on anyone.

Paul R. 
Rating:
1.0

Very rude female attendant . While returning the rental trailer. Insulting my husband for not following her directions. Treat people with respect. God's blessings.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

linda H. 
Rating:
3.0

Customer did not leave a comment.

Carlos M. 
Rating:
1.0

The workers at this location including the Manager has NO Integrity!!!! My Gucci eyeglasses were left in the vehicle upon return and they kept them!!!!

Rhonda J. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Olivia F. 
Rating:
5.0

Great, Friendly, Helpful Staff! It was my first time going to U-Haul but the ladies made sure my questions were answer before I rented. My experience was excellent!

Vanessa L. 
Rating:
3.0

There were drugs stuffed in the door jam of the U-Haul I rented and this location had the audacity to offer me a refund less than what I paid for a days rental. After the fact I wasn't able to use the truck for a whole day after finding those drugs!

Kristen H. 
Rating:
5.0

They went beyond the call of excellent customer service. They were very friendly and made sure we had everything.

London A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

The security was great, the U haul team was awesome.and the storage unit was easy access

ODUS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick R. 
Rating:
1.0

When I arrive the young we encountered didn't even acknowledge us. She walked right pass us. Once inside the facility she took care of her needs before asking us if we needed help. Another customer asked for a gate card and she quickly replied no. The only reason I was at this located was due to the poor customer service I received at the previous location. I high doubt that I would use this company or location again.

maranda d.  |  Overall Experience 
Rating:
5.0

Nothing so far

Walter W. 
Rating:
5.0

Customer did not leave a comment.

isadore c.  |  First Impressions 
Rating:
5.0

Staff was sufficiently trained to help me with my move

Rosalind H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

I wish I could remember your front desk ladies name because she was amazing and extremely helpful. She really deserves all 5 stars all on her own. Thanks to her my experience was amazing!!

Heather S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney D.  |  Overall Experience 
Rating:
5.0

Mr.Sears and team was great !!!!

Racquel B.  |  Overall Experience 
Rating:
3.0

The only thing that bothered me was the fact that the price was going up yearly on units that were self-kept. No one was taking care of the units, other than the renters, They were just there. I understand the grounds being kept up and the maintenance of the business but charging for a storage unit that the business isn't maintaining but the renter is paying monthly on doesn't make sense in my opinion.

DEBORAH R.  |  Overall Experience 
Rating:
5.0

I loved the staff.

Christopher H.  |  Overall Experience 
Rating:
1.0

Poor customer service on Saturday. There was 2 ladies. One was extremely rude and the other was really nice. The nice lady checked me out. The rude one sat on the side and said" well she should've kept the one she had yesterday " referring to a prior reservation. I wish I would've gone somewhere else.

VALENCIA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phyllis d.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and supportive to all my needs .. didn’t get names but they both was amazing 🤩

Tamika B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jaila E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelia B.  |  Overall Experience 
Rating:
5.0

Thanks and if needed I will be back.

Latrece F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha H.  |  Overall Experience 
Rating:
5.0

The manager was great person I like to appreciate the service

GERETHA M.  |  Overall Experience 
Rating:
5.0

Great staff, very busy but efficient, I would highly recomend.

ADOLPH K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darryl G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUANITA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maggie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dorothy t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ozan O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn B.  |  First Impressions 
Rating:
5.0

If ever I need storage space or any services UHAUL provides again, I will not hesitate to use your services. BEST people and service! I Thank You/Your Team !

Carol H.  |  Overall Experience 
Rating:
5.0

Great job They had a clean truck on short notice and provided storage after the move Warren

WARREN K.  |  First Impressions 
Rating:
2.0

I paid my storage fee on 3/22/2023 for the month and moved out on 4/3/2003 but didn't receive any reimbursement for the days left in the month. So now y'all can re-rent the unit and get paid double. That's not good customer service to me and as a result, I will not recommend UHaul to anyone.

Karla C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breondria P.  |  Overall Experience 
Rating:
5.0

Staff was very nice and patient will use them again.

Sandra S.  |  Overall Experience 
Rating:
5.0

The Manager and his staff were knowledgeable and helpful.

Patricia L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazmine J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  First Impressions 
Rating:
5.0

Great staff and supervisors/managers. I used to be a manager at a storage named cubesmart. I know the daily to do lists, so I know how it is working for this type of company. Very good service, if someone doesn't know something, they'll call someone who does.

Lonnie N.  |  Overall Experience 
Rating:
4.0

Thank you

Edward B.  |  Online Move In 
Rating:
1.0

The staff at this location is very rude all but Jasmine. I Booked a storage off line after I received my free one I needed more room. The unit came with a free lock as stated online I was denied the lock at first after asking to speak with manager i over heard him say he was busy. After 15 mins they gave me the lock. After allowing them to. Check in my truck I received an email of my receipt saying I was charged for fuel so I went back the truck was still at the location had them double check the fuel and Jasmine confirms that I was correct and would let her manager know about the mistake. I still haven’t heard from the manager nor have I been returned my 17$

JARVIS L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTHONY h.  |  Overall Experience 
Rating:
1.0

Poor customer service, staff not friendly. Would never go back to this location again.

Ashok R.  |  Overall Experience 
Rating:
3.0

My name is Mary Dye. I received a text message regarding a UHaul. I did not rent a UHaul. I have no knowledge or use for a UHaul. I called the local number and was told I would not be charged since someone entered my phone number by mistake. Please check on this matter.

Kelsey K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deshondra g.  |  Overall Experience 
Rating:
5.0

Thank you!

Gwendolyn F.  |  Overall Experience 
Rating:
5.0

No comments

Walter W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antamica N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tanisha f.  |  Overall Experience 
Rating:
5.0

Great service. Friendly staff.

Roy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaTia W.  |  First Impressions 
Rating:
5.0

Anthony provided excellent customer service.

Lorreta W.  |  Overall Experience 
Rating:
3.0

U haul is sending me the message about payment and I moved out of the unit on Stage and the one on Austin Peay.

Sandra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shiwnda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith B.  |  Overall Experience 
Rating:
1.0

Was told by the desk clerk I had access until 12 midnight got there at about 1045-11 ish and could not get in spoke with the on site manager Mr.Seals and he was very rude and unhelpful after I explained to him I was given the incorrect time he should have allowed me to drop the things I had already paid someone to load it would have only took 10-15 minutes but insisted “he had something to do” after 11pm again very rude and unhelpful !

tanisha f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erica Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jernicka I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shiwnda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

devonte c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAM D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lattana P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaLeata W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivette C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ODUS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tangela Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rangel S.  |  Overall Experience 
Rating:
4.0

Very helpful

Sheryl C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keiauna h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Velda C.  |  Overall Experience 
Rating:
3.0

My only complaint was the storing of the large rental trucks along the aisles between the buildings. It made it difficult to load and unload vehicles and especially bring in moving trucks that I hired to vacate the unit.

Timothy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donna B.  |  First Impressions 
Rating:
4.0

I signed a contract for the storage. You increased the payments in four months. I feel you tried to get every penny out of me you could. Enjoy your day.

Thurman G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Uzenzile J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
1.0

They are rude as cramp.This world today sucks I got behind from medical problems and tried to work out a payment plan and they wouldn’t do it.I was in the hospital almost dead and my mother talked to them and they were like oh well can I come pay this. Now I’ve lost everything that belonged to my children since they were baby’s. And my father just passed away and the things of his i had

SONDRA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelic L.  |  Overall Experience 
Rating:
5.0

I thank everyone at U-Haul, they went beyond what I expected and most of all I appreciated no matter when I came in the office I was greeted as though they were glad I came; thanks again

Jerry F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quiana J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna A.  |  Overall Experience 
Rating: