Customer Reviews for U-Haul Moving & Storage of Barstow

2,740 reviews

800 E Main St   Barstow, CA 92311
(in between barstow rd and muriel on main st, next to the bowling alley)

(760) 256-8786

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(760) 256-8786

800 E Main St
Barstow, CA 92311
(in between barstow rd and muriel on main st, next to the bowling alley)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Letesha O 
Rating:
5.0

The staff person who helped me was great. He was friendly and he made the process very easy. If I need to move things in the Barstow area again, I will definitely return to this U-Haul location.

Wendy J 
Rating:
5.0

Nothing🤓

MARCY B 
Rating:
5.0

Customer did not leave a comment.

Sharonn W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANNETTE S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THEO W 
Rating:
4.0

Very professional!

costantino u  |  Overall Experience 
Rating:
4.0

I reserved this trailer on-line for my son to move. I had to enter credit card information but was not able to use the credit card when he picked up the trailer because the card was not phyically there. I am 5,000 miles away from this location. I even spoke to the clerk on the phone and was still not able to charge this trailer. I think that is a big issue the U-Haul needs to address.

Joshua S 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Kimberly G 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

Lokelani S 
Rating:
5.0

Love the customer service. Carlos was amazing. I hope that’s his name and Matthew. There was a computer issue and they really kept me in the loop Carlos kept in touch with me and hands down give him a higher up position. He’s right on top of things.

Danetta N 
Rating:
5.0

Management and staff were very nice and accommodating, as well as knowledgeable about trailers (what I was renting). I was very pleased with my experience despite numerous factors making things more difficult for both parties: unexpected rain, credit card system malfunctions, and my own problems with wiring, etc. This was the second positive experience I have had in roughly a year sonInwould definitely recommend this location to friends, family and anyone in the area seeking a trailer or truck rental.

Dwayne R 
Rating:
5.0

Customer did not leave a comment.

Ryuhana H  |  First Impressions 
Rating:
5.0

Thank you for your service to huston barstow.. And thank you for the low prices that you have for us..

Evelyn A 
Rating:
5.0

Customer did not leave a comment.

Sallie J 
Rating:
5.0

Great service thank you so much

Mateo S 
Rating:
1.0

Was way over charged salesperson was extremely rude. and i willnever rent from your company

Richard M 
Rating:
5.0

Customer did not leave a comment.

Jose H 
Rating:
5.0

Customer did not leave a comment.

Genevieve C 
Rating:
5.0

Customer did not leave a comment.

Erica P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHEL K 
Rating:
5.0

Customer did not leave a comment.

Sandra C 
Rating:
5.0

Love this place!!!❤️

ALISA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonie S 
Rating:
5.0

Matthew was Awesome and Super Knowledgeable! Bees are AWESOME! Thanks for going Above and Beyond Matthew!

Mario E 
Rating:
5.0

Customer did not leave a comment.

Jock L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDMON B  |  Overall Experience 
Rating:
5.0

Just keep up the good work

Keith J 
Rating:
5.0

excellent service.

Jose C 
Rating:
3.0

The storage was inconvenient as everytime I would go to grab something from storage the doors would lock and the front desk would not answer to open the storage doors and I would have to go to the office and wait in line or find someone who works there to open up the locked door to access my storage I get they get busy but if the u it is open from a certain time those doors should be unlocked once the employee arrives not that they forgot or didn’t have time to open that is u fortunate to the paying customer that is why I removed my stuff from storage as it was becoming an inconvienance and this happened everytime except once when I went to my unit. I also removed my stuff from storage early I should be reimbursed for the days not used but was told that they donot do that. It is a inconvienance when your policy is not followed that storage units are open from a certain time but the employees donot unlock the units during that time and wait for customers to come and ask to open them.

Stacy S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ronald B 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R 
Rating:
1.0

Workers were not profesional and very lazy and rude.

Marcelo I 
Rating:
5.0

Customer did not leave a comment.

Melissa P 
Rating:
5.0

Great customer service

Felicia T 
Rating:
5.0

Customer did not leave a comment.

Morayma C 
Rating:
5.0

There's nothing more to say than perfect customer service. The manager is outstanding.

GILBERT A 
Rating:
5.0

Customer did not leave a comment.

Kathleen H 
Rating:
5.0

A broom in the back to sweep out truck after use.

Darcy H 
Rating:
5.0

Great service

ELEUCHIA M 
Rating:
5.0

Customer did not leave a comment.

NORMA F  |  Overall Experience 
Rating:
5.0

Van was clean however it smelled like stale cigarettes.

Jama P 
Rating:
5.0

Customer did not leave a comment.

menilva l 
Rating:
5.0

Customer did not leave a comment.

Portia B 
Rating:
4.0

I really am grateful for the free storage that came with the rental the only problem was this storage location only had 8x9 and I had a 26ft truck so I had to rent a storage at a different location that accommodated my needs. I still did end up storing part of my things at this location in the end but it was very hard to access it was an inside storage. Thank you.

Letica S  |  Overall Experience 
Rating:
5.0

Carlos is great!

jerry g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Orlando R 
Rating:
5.0

Customer did not leave a comment.

william a 
Rating:
5.0

Customer did not leave a comment.

JARRY L 
Rating:
3.0

Customer did not leave a comment.

Herman G 
Rating:
5.0

It was a nice clean van . I was very happy with my experience. I would gladly send anyone there .

Douglas H 
Rating:
5.0

none

Peter C 
Rating:
5.0

Customer did not leave a comment.

Nelly D 
Rating:
5.0

Nothing everything went the way it’s sapose to

david s 
Rating:
5.0

Customer did not leave a comment.

Tonie S 
Rating:
5.0

Great customer service

Jason B 
Rating:
5.0

I’m grateful to have you guys there are your employees are professional, and very nice people thank you so much

mateo s 
Rating:
5.0

Customer did not leave a comment.

Seth I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald P 
Rating:
5.0

Customer did not leave a comment.

NORMA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia G 
Rating:
4.0

Customer did not leave a comment.

Sarah D 
Rating:
5.0

Customer did not leave a comment.

justin b 
Rating:
5.0

Customer did not leave a comment.

Nick D 
Rating:
4.0

I posted a negative post yesterday but all my issues were resolved and I’m very happy with the outcome

Kelly M 
Rating:
5.0

Customer did not leave a comment.

Marc P 
Rating:
5.0

Customer did not leave a comment.

ANNETTE S  |  First Impressions 
Rating:
2.0

There were fees I had to pay at the end that I wasn’t told about during the process of me renting the moving van.

Cody C 
Rating:
5.0

Customer did not leave a comment.

pearl s 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
4.0

I would love a fence and gate that would give longer access at night.

Kathleen B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OTTO S 
Rating:
3.0

The employees are rude. I was over charged several times , because I used automatic payment.. Over my three years the rate increased several times.. On 12/02/23 when discontuing sevice they again withdrew 2 payments that were not due.

weslley s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fontaisha C  |  Overall Experience 
Rating:
5.0

Nothing,the customer service a was EXCELLENT!!!!

Rhonda W 
Rating:
5.0

Efficient, professional, friendly and clean!👍

PATSY H  |  Overall Experience 
Rating:
2.0

the manager at the front desk was very rude and had this cocky demeanor about him.

Jalexis S 
Rating:
5.0

All good

Richard G 
Rating:
4.0

Customer did not leave a comment.

JACOB S 
Rating:
5.0

Very friendly

yvonne C 
Rating:
5.0

Excelente customer service thank you.

Hermes A 
Rating:
5.0

Longer tire rachet straps for hauling vehicles with large fron tires.

Jerry H 
Rating:
1.0

Somehow didn't receive my payment for my storage unit, and I lost my storage unit of over 7 years.

Maria-Christina T  |  Overall Experience 
Rating:
4.0

It was sometimes not easy reaching the Barstow store by phone. I had two hiccups with recording billing accurate and timely; inspite of the small oversites; I have to admitt that I like the services enough to return. Thanks for your services.

Naoni D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
5.0

Fast and easy! Professional staff!!

Jose W 
Rating:
5.0

Customer did not leave a comment.

David K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonie S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melvin b 
Rating:
5.0

Customer did not leave a comment.

Melissa W 
Rating:
5.0

Keep up the great work.

javier e 
Rating:
4.0

Customer did not leave a comment.

Guillermo L 
Rating:
4.0

Customer did not leave a comment.

Deborah E 
Rating:
5.0

Great staff at this location

Charlotte L 
Rating:
4.0

Customer did not leave a comment.

AIVAN C 
Rating:
5.0

Fast and friendly

Martha G 
Rating:
4.0

Charging a Rental Tax above and beyond every other charge is so outrageous that I will never rent from UHaul or any other car rental in California again. California has gone to sh*t since Newsom was elected. I lived there for forty years. The happiest day of my life was the day I moved to a lower tax red state.

Richard K 
Rating:
1.0

I had alot of issues with uhaul during my moving process. They did not have my uboxes ready in time. They have called me multiple times about payments when I paid in full when I reserved. The employees at Barstow and hermantown did not seem to know how to do their jobs well.

Kristin A 
Rating:
5.0

Staff member was respectful and professional.

Sadie W 
Rating:
5.0

Thank you Carlos for the fast and professional pickup rental and thank you Matthew for the fast and professional drop off rental

Alicia N 
Rating:
5.0

Thank you Carlos for your help. Thank you to everybody at this Uhaul location every time we rent here it’s always great customer service we get there. We can always count on Uhaul.

Alicia N 
Rating:
5.0

Customer service tech was r celkant very pleasant & process went smoothly

yvonne C 
Rating:
5.0

All employees very professional very nice people. Good service.

mateo s 
Rating:
5.0

It was super easy!

Debra W 
Rating:
5.0

The staff is so friendly and helpful!

Diana M 
Rating:
4.0

Customer did not leave a comment.

Sarah D 
Rating:
3.0

Customer did not leave a comment.

Chris J 
Rating:
5.0

Customer did not leave a comment.

Jonathen F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fontaisha C  |  First Impressions 
Rating:
3.0

I would have scored you higher but Carlos Lugo acts more military then friendly. My only way home after dropping off the truck was a mobility scooter that was flat on one front tire. I asked if I can get some air since the air compressor was only 2 feet away from him and I, he said no because they were not licensed to do so. I had to ride it till my tire shred, I had to walk almost 2 miles pushing the scooter since all gas stations were the opposite way. If you ask me customer service and customer safety should be a priority.

Edi A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA C 
Rating:
5.0

Very nice customer service. Quick & prompt

yvonne C 
Rating:
5.0

Compared to the Hemet U-Haul The Barstow location Employees were friendly and overall they did there job with perfection as if they new us and we were long time friends So thank you Barstow U-Haul for making are experience with you perfect .

Dolores L 
Rating:
5.0

Customer did not leave a comment.

Lisa R 
Rating:
3.0

Customer did not leave a comment.

armando z 
Rating:
5.0

Perfecto

Armida F 
Rating:
5.0

No comments

Desiree L 
Rating:
5.0

Customer did not leave a comment.

raymond j 
Rating:
4.0

The facility itself was clean, but lots of dust & sand got into my former storage unit (#149). My stuff/items/belongings were filthy. Management should Not rent out unit #149, because on windy days, and during wind storms, lots of dust & sand gets into unit #149 & dirties up boxes, furniture & other items inside the storage unit, regardless that the door is shut…The staff were professional & helpful.

Catherine A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiara D  |  First Impressions 
Rating:
5.0

Excellent Customer Service. Carlos was very understanding and compassionate with my situation. I would definitely recommend UHaul.

Venita H 
Rating:
5.0

Easy drop off.

Erin B 
Rating:
5.0

Excellent service

beatriz g 
Rating:
5.0

Nice and friendly service 👌

ELEUCHIA M 
Rating:
5.0

Customer did not leave a comment.

LYDIA M 
Rating:
5.0

The staff was so friendly and helpful

Fiana G 
Rating:
5.0

Above helpful

Tyrone w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa C  |  Overall Experience 
Rating:
5.0

Unit was clean and exactly what I needed and the staff was extremely friendly and helpful

Jill P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan P  |  Overall Experience 
Rating:
5.0

Need more security cameras towards the back by the fence of the facility, I had a unit back there and someone tried to break in so they relocated me to a storage unit in the front

Lisa M  |  Overall Experience 
Rating:
5.0

Both employees were nice and efficient. Would recommend U-Haul to friends and family.

Susan P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEVON S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNY C  |  Overall Experience 
Rating:
5.0

Had unit #621. For. Years I enjoyed. My. Stay. Thank you very Much. Sincerely. Steven Allen Sr. 06 30 2023

Steven A  |  Overall Experience 
Rating:
3.0

Wasn't as large as expected. And a little too expensive. Had to go elsewhere.

WENDY L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexandria V  |  First Impressions 
Rating:
5.0

Staff was excellent, space was excellent

Calina B  |  Online Move In 
Rating:
1.0

My storage unit got broken into, some of my items got damaged and others got stolen. I was in another state at the time of the event. My grandmother drove down there and looked at my stuff. The only thing they did was call me about it a days later after my grandmother had already gotten ahold of me. And offer me a different lock for the door. Which wasn’t anymore helpful than the last. I didn’t get any compensation for any of my damaged items or stolen items.

krystal g  |  Overall Experience 
Rating:
5.0

Great customer service by all staff.

Caine T  |  Overall Experience 
Rating:
4.0

Only had experience with one other competitor in Azusa. U-haul was a better experience than that facility and I can only assume them to be average, but they could have been poor then U-haul might be anything better. lol

MYRON R  |  First Impressions 
Rating:
5.0

I MOVED OUT ON 20TH NOT 24TH THANK YOU

Marlene C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fredrick F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY Z  |  Overall Experience 
Rating:
5.0

Thank you for giving me the Opportunity To storage. my stuff there as long as I needed to

ygnacia t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GWYNN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTORIA H  |  Overall Experience 
Rating:
5.0

Mgr Carlos and his crew ALWAYS! take excellent care of me I've done a lot of business with u haul and whenever there was any issues they get taken care of promptly I am totally happy with u haul and it's professional employees thank you for that. Sincerely Joseph Britain

Joseph B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M  |  Online Move In 
Rating:
5.0

Everything was clean and easily accessible

Thomas L  |  Overall Experience 
Rating:
1.0

Robbery with the price

SHALLON B  |  Overall Experience 
Rating:
5.0

I always received a call when I got behind on my bill until I finally put a card on file for the recurring payment due date. Also the U-Haul staff was very kind at reducing some of my fees when it was so needed... It was "Overflowing Loving Kindness" when at the time, I was experiencing 2 deaths in my family. Thank You for the wonderful experience of your company...

Andrea B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cambria J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nakeia h  |  First Impressions 
Rating:
5.0

Carlos was SO nice and helpful and available. It would have been much more convenient to have been able to contact them inside directly rather than having to go through a corporate number with questions or concerns but that would be the one and only gripe I would have if any at all

Jessica F  |  Overall Experience 
Rating:
5.0

Matthew gave great support to me.

Thomas L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dejon p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lokelani S  |  First Impressions 
Rating:
5.0

Every employee was helpful and friendly they did a fantastic job thank you for your service

Shontayo L  |  Overall Experience 
Rating:
3.0

Was very expensive f9r the size of storage unit 130.00 a month for the small size.

Debra L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

celeste b  |  Overall Experience 
Rating:
5.0

Carlos is the one I had the most contact with and would use any of your services if he were the manager. All of the staff at this location were always pleasant and open to help when and if they could.

jason j  |  Overall Experience 
Rating:
5.0

Uhaul rocks !

Joseph B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jegbefume A  |  First Impressions 
Rating:
5.0

They were more then helpful every time

TEENA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candace b  |  First Impressions 
Rating:
5.0

Very good people

Shontayo L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ygnacia t  |  First Impressions 
Rating:
4.0

No lights in storage area. Great personnel. Thank you

debbie b  |  Overall Experience 
Rating:
3.0

All in all a pleasant experience. if the alarm was set to code. Would not go off all the time. Must suck to live near it .

Russell B  |  Overall Experience 
Rating:
5.0

Good job, 👍 👍 Thank you grom Betty Lopez and Family

Betty L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDACE B  |  First Impressions 
Rating:
5.0

Very helpful staff in Barstow California.

KIZZY K  |  First Impressions 
Rating:
5.0

Good service

joshua p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louisa j  |  Overall Experience 
Rating:
5.0

Excellent customer service from the two workers. that where on duty. I think they need a raise.

Christopher s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john w  |  Overall Experience 
Rating:
5.0

The vehicle used up alot of gas. $250 for gas. Other than that it was good.

debbie b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina C  |  First Impressions 
Rating:
5.0

The staff was amazing

joanna m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joann h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINDA B  |  First Impressions 
Rating:
5.0

Have yet to have a bad experience with this company and as previously stated I've been doing business with them for decades now

jason j  |  First Impressions 
Rating:
5.0

Thanks

JESSICA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M  |  First Impressions 
Rating:
5.0

Carlos was very helpful and professional

Josemari T  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph G  |  Overall Experience 
Rating:
2.0

I was in a rush to move and I booked the storage unit thinking it would be ready for me with the lock and key inside. It was locked when I arrived so my entire move was set back a day which created many problems for my family because of the strict schedule we were on. I don’t mind having to speak to the representative or doing paperwork but I would like to be advised that there’s a long process before I get my unit. The website states the unit would be ready for immediate move in.

Jose A  |  Online Move In 
Rating:
4.0

Nothing is perfect, but the family is worthy.

richard b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shonda C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rose f  |  Overall Experience 
Rating:
5.0

Awesome facility and great customer service!

Jessi Z  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramon r  |  Overall Experience 
Rating:
4.0

They was kool helpfully and easy to talk to

shelly b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin M  |  First Impressions 
Rating:
5.0

Carlos was VERY helpful.

Carl M  |  First Impressions