Customer Reviews for U-Haul Moving & Storage of Aurora

Rating:

5.0

Such a great staff!! Very easy Payne options as well! Great store clean and organized!

Rating:

5.0

bob and other associates were great and provided perfect service and also i was very happy that they were able to work with me with my rental needs. if i need a truck rental in the future this will be the place i come to

Rating:

5.0

Great customer service. David and his team are GREAT! They are always friendly and helpful.

Rating:

5.0

The people at the North Aurora site are wonderful: friendly and efficient. I had problems getting the uhaul app to check in the trailer I rented.

Rating:

5.0

Dave and his crew are a good team. They are very friendly and helpful. They are also shorthanded.

Rating:

5.0

After the trailer hitch arrived badly damaged from where it was shipped, the local staff drove to an alternate location to retrieve a replacement. Very friendly staff. They are shorthanded though.

Rating:

5.0

Nothing everyone there knows there job and is very professional in every way, thanks guys your awesome

Rating:

5.0

Keep it going!

Rating:

1.0

Made a reservation for 7 am , got there and Bob tells me Carlos tool some device home previous night and can't do anything till he has it'. 30 minutes later Carlos shows up and Bob can start the reservation , Get all done and then Bob ask me to install the trailer myself REALLY . Why would a big outfit like UHAUL only have one device to process customers . WOW

Rating:

5.0

Owner , very good at his job in explaining all details needed Pleasure to do buisness with u

Rating:

5.0

Bob was awesome and always very helpful!

Rating:

4.0

Great service from the customer rep that handled my check out and check in upon return of the truck. Check in was quick and very efficient. The only thing I would say they can improve on was having more help at the counter during the day. There was only one person at the counter and it took awhile for the employee to process the several customers that were in line. The employee had to manage the counter and also assist outside getting the customers set up with the truck rental. Also on a good note I thought that my rental price was very fair. Overall very satisfied with the truck rental experience at this location.

Rating:

5.0

Bob was extremely professional and accommodating. He took great care to ensure that we were properly informed throughout the rental process. We will continue to use this location for any future moving needs.

Rating:

1.0

I don't really want to rip on the Aurora location, but U-Haul itself sucks! Your Ap is useless-- I tried to change my pickup time on it, but had to call. Then, after both two calls and two emails confirming my pickup location and time-- I went to pick up my trailer (in West Chicago at Discount Appliance) at my appointed time where I was informed that there was NO TRAILER there. "I don't know what happened, it's a U-Haul thing." After working on his terminal for a while he said I could get a trailer in Aurora. That's about 20 minutes away. So I go to Aurora, and there's ONE GUY working there and I'm 4th in line. So now I'm late. So much for your "equipment where and when promised guarantee!" This same scenario has happened to me three times. Your equipment and rates are generally good, but my experience with your reservation system has been dismal. Really poor.

Rating:

5.0

There should be a turn lane so if you are heading north you can turn into the location.

Rating:

5.0

I am truly grateful and blessed to have had experience with the UHAUL staff on Lake Street. I would definitely recommend family and friends, and will use again if needed.

Rating:

5.0

Nothing. I was in and out. Bob was excellent!

Rating:

5.0

N/A, good service

Rating:

1.0

Had to return it to a location that was out of our way and was charged more then what we were told.

Rating:

5.0

I had a good experience with the service I received from both the company and the employees.. Thanks for making things easier for me...

Rating:

1.0

The staff is very bad and underwhelming. They only have two people working and it takes forever to check out or drop off. I even had phone calls saying when I'm I coming back to drop off and when I got there one guy was working the counter took me forever to get out I rather go to a different location this one is horrible.

Rating:

3.0

The separation between moving help and Ubox rental is very frustrating. The entire process is very complicated with no recourse for the consumer when things go wrong. I will not be using or recommending Uhaul in the future.

Rating:

5.0

Very thankful for this Uhaul! They had everything I needed during my move. Customer service was excellent. Will definitely use again.

Rating:

4.0

Good experience, hard to exit because of sight line

Rating:

5.0

Really great experience overall. From drop off to pick up the team was communicative, on-time, and handled items with care. Also, I loved seeing not one but TWO female employees working as delivery drivers. Way to represent, ladies!!

Rating:

5.0

STAFF WAS WELL COURTEOUS KNOWLEDGEABLE PLACE WAS CLEAN AND ANSWERED ALL MY QUESTIONS AND TOOK CARE OF ME WITH THE EXCELLENT PERFORMANCE

Rating:

5.0

David is a very nice person. Five stars 🌟 to him.

Rating:

5.0

Bob Hasty made my uhaul experience the best thank you again bob.

Rating:

5.0

My rental experience met all my expectations. The app was easy to use, the trailer was in good shape. Both people I worked with on pickup nad drop off were friendly, courteous and professional. Thank you!

Rating:

4.0

The guy who checked me in and the guy who checked me out was awesome... He always helps me when I rent it from you guys. He's the only one I trust there.

Rating:

5.0

The truck that I pick up had an overpowering smell of smoke and it was terrible it made me sneez the whole time I was in it until I wipe it down with a cleaner which help some other than that the location is always friendly and on the ball

Rating:

5.0

Truck ran smoothly. Completely perfect for out job!

Rating:

1.0

The guy at the place act like he didn't know how to open the cash drawer to get my change I sit there about 45 minutes waiting Get better help someone that knows what they are doing

Rating:

5.0

Self-check in process was easy, seamless and the return just as easy as well. Will use this location for my goto place when needing to rent a truck.

Rating:

5.0

Nothing…place has everything…Bob, Carlos, and Matthew are wonderful, professional, and always happy to help!

Rating:

4.0

Bob was very personal and professional from beginning to end

Rating:

1.0

Staff more people manager needs to be more professional

Rating:

4.0

Everything was good, except for the part where I lost money because I put too much gas

Rating:

5.0

Dave, Matt & Skyler are the reason we return for all our rentals and propane. Patient, excellent customer service and professional. They know we rent every week and automatically correct my errors when I rent using the app. The other guy always, sits inside until you come in, even though he has seen us pull in and unload propane tanks.

Rating:

5.0

Worked easily to change my reservation from trailer to truck/ Easy.

Rating:

5.0

Staff person at checkout great and staff person at check in great also. Thank you for a very smooth van rental from start to finish.

Rating:

5.0

David, the GM, is outstanding. Especially in comparison to the usual 21st Century service business employee. Could we clone David and place him in every business today? He was busy with another customer, but acknowledged my presence (not like the usual "I see you but don't care.") He knew the business and was prompt in telling me what UHaul could do for me. We set an appt and when I returned, other employees had been told what I requested and were ready to install a hitch. I also commend Skylar who assembled my non-UHaul carrier and, explaining to me how the carrier could be removed from the hitch, if necessary. It was such a pleasant experience I would recommend the 1282 N Lake St store to everyone. Thank you David and Skylar.

Rating:

5.0

Very Professional Staff

Rating:

5.0

Everything went a planned, check in and return were very fast as well.

Rating:

5.0

Very busy location, professionally run.

Rating:

4.0

Guys did a great job!! Thank You

Rating:

4.0

The trailer that was assigned to me was a different trailer. Skyler told me "me bad". He didn't check before the trailer was hooked up

Rating:

5.0

The customer service representative at the store was very professional and helpful!!

Rating:

5.0

I was helped by the owner and he showed me the how and why of properly attaching a trailer to my car.

Rating:

1.0

Be more flexible with changing plans - also call center support was non existent

Rating:

5.0

These guys are the best. This is my go-to U-Haul facility. Always helpful and they always have the trailer I need.

Rating:

5.0

The employees were very friendly, helpful and accommodating since I had a terrible experience at the BP U Haul.

Rating:

1.0

One Associate Name Bob was rude and personal. I know we all have bad day if was case he should have stay home. I was lucky there was two Associate working that day to help me if not I would cancel my reservation and went somewhere to do business.

Rating:

3.0

Provide a proper guest waiting area.

Rating:

5.0

Very busy but the owner took the time to make sure I understood the rental agreement and the trailer connection and safety.

Rating:

3.0

I would not recommend this location if the owner, Bob, is working. When I was returning my rental he instantly started barking that I was backing into the wrong spot and would not help. Checking the rental out was fine with the counter staff.

Rating:

5.0

Bob Hasty is the man. Good experience. Will be coming back soon. Thanks

Rating:

1.0

Takes way too long to get equipment. There is not enough workers. The staff is very nice and helpful but the checkout process is tedious. Everyone in the office was complaining. I am a frequent renter. I only go to that location if I absolutely have to.

Rating:

5.0

Your customer service representatives that were working on Saturday, Sept. 2 at this location were outstanding. They made sure that we got the type of vehicle we needed, and couldn't have been more efficient and professional. Please pass on these compliments to them. I am sorry I did not get their names, but they were working at 9 a.m. at the Lake St. location. Very pleased!

Rating:

5.0

The installer was exceptional! He was professional and pleasant. He offered to show me his work before I even asked and did so with a polite explanation of how the work was done. He charged a very reasonable price for his work and answered questions about purchasing additional items too. Excellent experience!

Rating:

5.0

Worked with the owner Bob, he was very helpful to setup a reservation for this and a future rental. Check and check in were very fast. Will recommend this facility to friends and neighbors.

Rating:

5.0

An all-around pleasing experience!

Rating:

3.0

The entrance to the facility is terrible! Half of the driveway is crumbling so makes for unnecessary rough condition to drive upon. The employees were very helpful and made up for the deficiencies in the entrance/exit

Rating:

2.0

I shouldn't have to answer more questions and give reference to rent a trailer. I would get less questions taking out a loan to buy a new one. Trailer was older and beat up and I had to unhook upon drop off myself and it is not light. Will probably use a different location or provider altogether next time.

Rating:

5.0

Everything is good

Rating:

5.0

Bob took great care in explaining the entire process to me, Bob is a keeper!

Rating:

5.0

Your employees also get FIVE STARS! Thank You!

Rating:

5.0

This was our third time using this location because David Walters & his guys are great! Extremely professional,patient & courteous; installed our hitch, & other repairs. We appreciate how they get the job done properly.

Rating:

5.0

Bob is the coolest!

Rating:

5.0

Everyone who I’ve ever spoken to excels in customer service

Rating:

5.0

Dude who helped me was awesome

Rating:

1.0

Communication and providing information accurately from the beginning with this location has been horrendous. Contacting the location in regards to storage unit and access to the facility hasn’t provided any customer and has completely made my moving experience beyond stressful. Provided feedback and concerns to customer service to contact GM of facility after customer service attempted several times to speak with GM no response and being told from customer service the GM will contact me. problems still exist, my moving is still pending and no updates on resolution, all due to u-haul not holding accountable parties accountable to the standards and policies that the company states it value

Rating:

3.0

There were mixups when trying to pick up the truck. This mixup cost 2 hours of overtime cost for our movers. We went to the address for the truck pickup and told to go to another address. We had to buy extra Ubers to get to each site also

Rating:

5.0

The staff was very kind, knowledgeable and extremely helpful!

Rating:

5.0

I had a very pleasant and efficient visit. Thanks!

Rating:

5.0

Best warm storage place

Rating:

5.0

Rher was only one young available, but I feel that he did a wonderful job in helping all of his customers although he was very busy. Great customer service.

Rating:

5.0

Staff was incredibly helpful. Any time I had an issue, not with storage, but my accounts, they helped immediately and solved my problems. Big UPs to the staff

Rating:

5.0

I will be happy to read as soon as I move in on Saturday

Rating:

1.0

The floor of my storage unit was really dirty. There was some kind of oil stain and it just wasn’t a suitable place to keep a mattress that I intended to use again or really any of my other possessions, so I had to find a different storage facility. They also charge $10 extra per month to have access to your storage unit after 7pm, which was not disclosed when I initially reserved the unit. The staff was helpful and friendly, but everything else about my experience was pretty terrible.

Rating:

4.0

It was easy to get my unit leased. The area was always clean and easy to access. My only challenge was that the unit was on the second floor with no elevator so everything had to be carried up the stairs.

Rating:

1.0

Uhaul store had a line, employees were just outside standing around, one just smoking. While approaching them we were spoke to rudely saying we'll get to you when we can but they were not in the store regardless.

Rating:

4.0

The manager David has impeccable management skills.

Rating:

5.0

The staff and help were very helpful and informative.

Rating:

1.0

Felt over charged, somehow.

Rating:

2.0

Average person would assume that there's some kind of help to get to the second floor with bigger objects with the wording of everything In moving site. Very disappointed

Rating:

5.0

Good service in aurora Mitchell South Dakota was not that great of service what the truck have any questions please give me a call at 630-618-0037

Rating:

4.0

The only reason I moved away from U-Haul and over to a public storage is because I do not like the short height rooms. Not once, but twice, I nearly knocked myself out of going in and out.

Rating:

5.0

Very reliable 👍

Rating:

4.0

I thought it was great that U-Haul gave us a free month of storage because we rent a trailer with him with her move so it really helped us out. The manager at the facility was very helpful with answering my questions of what I needed to do in the checkout process.

Rating:

5.0

Nice experience

Rating:

5.0

Great customer service at the location in Aurora IL on lake street.

Rating:

3.0

Took too long with there services in people on what they needed done

Rating:

5.0

Very helpful.

Rating:

3.0

Needs work to find front desk it was a little sloppy

Rating:

5.0

Everyone there are GREAT!!!! 10🌟

Rating:

5.0

Still waiting for $5.00 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.

Rating:

3.0

There are no elevators for the upper floors, and the parking space near the move in door is very limited.

Rating:

4.0

I was happy whith this company ,If I had to do it again I would use u-haul again.

Rating:

3.0

This facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle

Rating:

2.0

There are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.