Comentarios de los clientes para U-Haul Moving & Storage of Aurora

All's good; since I did the online check-in I was in/out quickly.

Same. Helpful and pleasant service

One of the tire straps was ripped off... and added a significant amount of time to my departure as it had to be removed and a new strap installed. Staff was very friendly and helpful, but had it been inspected prior to my reservation if could have been repaired in advance.

Improve your app pickup. Would not allow us to finish our pick up

Always a pleasure to work with the team at this location! David is always pleasant with Great Customer Service!

Clean the store, truck dirty, and everything else. Especially during a pandemic everything should be spotless.

Friendly and courteous.

Counter help wasn't wearing a mask at the time, had two customers in store not wearing a mask When I returned the truck the woman who checked it in was very helpful

Nothing. Everything was great.

I got back 5 minutes late and got charged another full dayfor just 5 minutes

I forget the names of those working. But the two people working Monday night of the fourth were very helpful in helping me borrow a truck last minute.

I got two phone calls after returning the trailer saying it wasn't there. No phone call telling me they figured it out. Both calls asking me if I was sure I brought it back to their location. Yes, I am pretty sure I know where I picked it up from. Again, I would have expected an explanation once they figured it out.

All the staff at this location are awesome I had 4 rentals within 9 days and all my encounters were smooth and pleasant. Please appreciate your staff and give them Christmas bonuses

The truck was due back the next day by 9am.I returned truck before you closed on Saturday about 5:30 and handed in keys to the young man working.I then got a call Sunday afternoon wanting to know when we were returning the truck.This made me very nervous but it all worked out in the end.

The trailer was in great shape and the people who work there are always friendly and quick to get transactions done wether its rentals or just filling up propane for me. Very happy customer

The gentleman who help was very helpful. Great customer service.

Staff was helpful, friendly, and safe.

All good?

The check out and in was fast friendly and easy.David Walters had great customer service Bob Hastey was friendly funny and had an awesome attitude and amazing customer service I have tricks reserved for 12/16 and 12/19. Thank you for the amazing experience

Windshield should be cleaned on the inside and outside for better experience. Even though the trucks are stored outside, the windshield should be fairly clean on the inside at pick up.

The uhaul app and website were not responsive. I couldn't log in to return my equipment, and when sending a code to my email... it didn't arrive for an hour. All I saw was a spinning circle of doom while uhaul's site considered whether or not to help me. The same thing happened last time, and also while on wifi at home and at my office just to make sure it wasn't me. When checking in, it wouldn't allow me to take a photo of my license, so I couldn't check in either. Your app SUCKS if it doesn't work, and it's aggravating enough that I actually bought a trailer so I didn't have to deal with renting one for moving my car in the future. Fix that, speed up the paperwork, and all will be well.

They said did not have time to clean the outside. So I wiped down the inside of the cab because during this time there is no excuse not to make sure the customer gets a clean vehicle.

Have adjustable steering wheels for short drivers. The steering wheel was so high, it was difficult to see over it.

The manager was friendly and helpful. All the staff were professional. There was one employee not wearing any facial covering but I assumed she had an accommodation. Still surprised she wasn't at least wearing a face shield but who knows.

Very helpful and friendly! Drop off was quick and easy

THe staff was extremely friendly and professional.

The staff member that checked the vehicle we rented back in was very pleasant to deal with.

Please don't charge me for several days on a one way over a certain number of miles when I only needed the trailer for 48 hrs.

The staff met us outside. We did not have to get out of our vehicle. Masks were worn and my receipt was emailed to me. It was just fine. Thank you.

They always do a great job

Checking tire pressure, i had UHaul add air.

Superb Service and extremely nice people. David (I believe) checked me in and he could have been more friendly or more nice. Ascendio took the trailer back and was also a pleasure to deal with. Wonderful people!!

Faster Service.

Very nice people in Aurora took care me quick out the door no problem very nice

Good service in aurora Mitchell South Dakota was not that great of service what the truck have any questions please give me a call at 630-618-0037

The store was very clean. The staff were polite and helpful. I had a great experience renting a tow dolly from you. Thank you.

First responders discount would be nice.

not much. place is clean, well organized people are knowledgeable and friendly

My only disappointment was that the odometer was higher than what was recorded on paper and also the gas tank was not at the set mark that they want it returned to. Each thing costed me more money than advertised. Not much money but when savings are trying to be met, it matters.

Service rep was very nice and helpful. Exactly what a rep should be. Well done !

You guys really need to pay better attention to the windshields. I rented two different vehicles from you last week and I had to clean the interior side of the windshield on BOTH of them because sunlight hitting the super-dirty at certain angles made it pretty hard to see. Otherwise, my experiences here have A+ solid.

My only complaint is the the power unlock buttons and/or function needs to be fixed; this could easily lead to some folks locking keys in the cab. Second: there was some weird hard spotted junk all over the inside of the windshield. I was able to get most of it off of the driver's side; otherwise it was very hard to see if the sun hit the glass just right. Otherwise, everything was tip-top!

The men at Uhaul were so helpful and kind. It wad good knowing my belongings were safe and having my belongings there really helped the process of relocating and settling in with ease with the least amount of stress as possible. Great location and great people!

Javier did a great job getting us in and out great employee in Aurora, Il office

Tail lights kept going out on the trailer along with brake lights they could do a better job at replacing the bulbs or connectors.

U haul and partner company Eagles movers inc. did an excellent job. Both the teams were up to date with knowledge and support required for the job to get done. Keep it up!!

Great customer service, pick up and drop off.

When i returned the vehicle, the woman who assisted me did not wear a mask. Altho we were outdoors, I was uncomfortable.

They were amazing! Found me a truck at a moments notice, and the staff were friendly and professional. Highly recommended!

Everything was great. Super easy.

They didn't have the right dolly ready for us, but were very quicky to change it out. However, if we happened to be picking up after hours we would have been stuck with the wrong dolly.

Excellent service and price

I had a terrific experience at this location. The staff were accommodating and helpful. The equipment was in excellent shape and the return was easy.

The only reason I moved away from U-Haul and over to a public storage is because I do not like the short height rooms. Not once, but twice, I nearly knocked myself out of going in and out.

Very reliable 👍

I thought it was great that U-Haul gave us a free month of storage because we rent a trailer with him with her move so it really helped us out. The manager at the facility was very helpful with answering my questions of what I needed to do in the checkout process.

Nice experience

Great customer service at the location in Aurora IL on lake street.

Took too long with there services in people on what they needed done

Very helpful.

Needs work to find front desk it was a little sloppy

Everyone there are GREAT!!!! 10🌟

Still waiting for $5.00 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.

There are no elevators for the upper floors, and the parking space near the move in door is very limited.

I was happy whith this company ,If I had to do it again I would use u-haul again.

This facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle

There are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.

No problems