El cliente no dejó un comentario.Jeffrey R.
Customer Reviews for U-Haul Moving & Storage of Aurora
Aurora, IL 60506
(Next to Mercy Hospital)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very happy with the experience.Mark F.
El cliente no dejó un comentario.Kevin R.
Bob Hasty was so friendly and explained in detail the rental process which made the wife & I feel comfortable & at ease. Bob is a valuable asset to the U Haul organization.ervin T.
Extremely understaffed. Only one employee there the whole morning and he was very stressed. He was super nice but he had a backup of five customers and I waited over 30 minutes just to pick up a cargo van that I needed for two hours. Van smelled aggressively of smoke.Katelyn B.
Good experience. Bob Hasty is the man. He will explain everything to you in details/equipment/truck. Thanks.Lat V.
Bob was alone but he did his best to run thing smoothly and good it was really busy. And he was kind and love to help.theresa E.
DAVID WAS GREAT!Pasquale C.
El cliente no dejó un comentario.PAUL C.
El cliente no dejó un comentario.John S.
Muy excelenteDarwin V.
El cliente no dejó un comentario.LASHAWN B. | Overall Experience
Bob was very knowledgeable and thorough, making sure all questions were answered before moving on to the next customer. Also well seasoned in giving insight to potential problems. Thank you for your professionalism and willingness to help.Curt T.
El cliente no dejó un comentario.Steve C.
El cliente no dejó un comentario.Flora H.
This Has Been The Most Understanding Experience I've Ever Had. Carlos And Everyone Else Helped Me So Much That My Life Has Changed. May God Bless You All.Wynton J.
Customer service in the evenings is outstanding!Andrew S.
El cliente no dejó un comentario.Michael V.
El cliente no dejó un comentario.GUSTAVO G.
El cliente no dejó un comentario.Juanita T W.
El cliente no dejó un comentario.LARRY L.
El cliente no dejó un comentario.Redd K.
El cliente no dejó un comentario.Carlos R.
The entire no contact mobile process was super easyKara S.
El cliente no dejó un comentario.peter G.
This is my go-to U-Haul location. It's further away than the one closest to my home, but I always get the best service and Rental from this location. The two people who I dealt with, the person who I checked out the equipment, and the one who I checked in were very professional and accommodating. The store manager is always a joy to deal with.Mark D.
The guys there was so friendly to me I am 60 years old and they explained everything to me and took a lot of patience with me thank you so muchtheresa H.
Very, patient, accommodating and thorough. We rent vans and trailers here because of their great customer service.Andrew S.
El cliente no dejó un comentario.Viridiana G.
El cliente no dejó un comentario.Dennis M.
Owner of the place was great. Super nice told me exactly what was being done and how long it would take. Very helpful. Very professional.max R.
friendly competent staff both daysROBERT K.
Bob is an amazing and professional employee. He provided fantastic customer service.Marcell L.
Overall great service. Bob Hasty is the man. He basically assists/helps me with the truck/equipment and accessories. Definitely will return. ¡Gracias!Lat V.
I could not get my cash back for a set of ratchet straps that I was returning because I didn't have a receipt. Literally bought them not even 4 hours earlier in the same store . They were unopened.Hector N.
El cliente no dejó un comentario.charles O.
El cliente no dejó un comentario.Jacob G.
In my years in this area I found this location to be reliable and the employees are very courteous and equipment in good shapeStephen N.
Skylar helped me get the rental and made the experience very smooth. The owner bob was there on Sunday and I was early but he took the rental from me even tho I was there before 9am. Overall, I would recommend and have recommended to co-workers, friends and family. 10/10 would rent again.Zackery S.
El cliente no dejó un comentario.Parfait A.
I made reservation in my home town and Uhaul made me drive 13 miles to pick up my truck, trailer was as a separate location so I had to make two stops for truck & trailer. Shift on steering column was very worn and loose. I ordered a dolly/hand cart with my reservation and pick up location said they would not send dolly on one way truck. Never mentioned that to me in reservation process. I ordered 2 dozen moving blankets and pick up site said I could only have 1 dozenAnthony F.
The location owner Bob is great!Carlos R.
Very good 👍👍👍👍😁maida G.
El cliente no dejó un comentario.TIMOTHY R.
El cliente no dejó un comentario.Kenneth L.
Install took longer than quoted.Andrew P.
I use this area only because it's close. Other places are more professional.Steve D.
Great friendly serviceJessica A.
David and Matt did a great job. This location was extremely busy for a Saturday. They were professional, courteous and extremely knowledgeable. I would highly recommend this location. It was well stocked with everything you could possibly need for moving.Albert C.
El cliente no dejó un comentario.Dawn Renee Z.
Have used this location before and never had any troubleSteven N.
El cliente no dejó un comentario.patrick P.
El cliente no dejó un comentario.Keyur P.
El cliente no dejó un comentario.mark C.
Couldn't get the app or the website thru Chrome to work but the very professional and kind manager took care of us. We constantly have issues with the website check in drop off, could someone please fix that? GraciasSusan K.
El cliente no dejó un comentario.Jeremy H.
El cliente no dejó un comentario.brant W.
El cliente no dejó un comentario.PAUL D.
Employees were good. Truck door on my 20' truck had such high tension on it that actually jammed itself open and I had to wait two hours with a fully loaded truck to get it unjammed. This is the second incident in a row I have had with uhaul equipment not properly maintained resulting in a delay of my schedule, leading me to unload the truck late at night. The time before this, my truck battery died when my truck was fully loaded because the battery was at end-of-life. I would be surprised if I ever rent another uhaul ever, because even though the employees are nice, the equipment is sub-standard.Jacob R.
Bob Hasty was very helpful with assisting me with order/truck and equipment. GraciasLat V.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Roy M.
The owner of this location is very clear on all the procedures.Carlos R.
El cliente no dejó un comentario.Scott H.
The gentleman was very helpful.roger B.
El cliente no dejó un comentario.Russell E.
El cliente no dejó un comentario.Efrain V.
Bob and Carlos on Sunday afternoon drop off was very helpful and very informative. Great job.robert C.
Fix Truckshare because it never works fast enough. I still end up at the counter longer than expected.Nisha K.
Everything was great. Had great help from two employees and made sure everything was clear cut and easy to understand to ensure my experience today went smoothly.George O.
El cliente no dejó un comentario.theresa D.
Always friendly and helpful staffDan L.
Bob was the only person available to assist with customers. Although I reserved a truck the day before and checked in on line it took Bob 45 minutes to check me in and give me keys. The contract said my truck had a little over half a tank of gas but when I took possession I notice the truck had only half a tank of gas. After waiting another 5 minutes Bob noted on my contract the gas was indeed only half a tank and initialed it. He stated he would make the adjustment in the system but did not and upon my return at 6:08 was 8 minutes late returning because Bob took so long to check me in he had not made changes and Carlos had to correct my safe home coverage gas charges taking more time about 20 minutes to check me out. Customer service at this location is inefficientKimely S.
El cliente no dejó un comentario.Robert B.
I'm there reviewing they say there always willing to give credit we're credit is due yet in my experience on a early return of my truck they was not willing to shave off the extra charge to give back credit that was due to me Wouldn't even consider it either. Bob credit my ass up out of thereâ€â™‚ï¸ He might as well had of said u haul your ass on if you think there any price reduction!kimberly S.
We were charged $7 for gas even though we had replaced the gas we used and then some! We returned with 7/8 of a tank. We checked in on our phone after hours so I don't blame the particular location. But corporate Uhaul is definitely not on our favorites list.Vincent S.
There were mixups when trying to pick up the truck. This mixup cost 2 hours of overtime cost for our movers. We went to the address for the truck pickup and told to go to another address. We had to buy extra Ubers to get to each site alsoIsaiah R. | Online Move In
Bob Hasty the customer service representative at this location was very professional/friendly/helpful. Explained the information/instructions about the trucks/equipment and the storage units. Great experience. ThanksLat V.
Good experience. Overall Bob Hasty was very professional and assisting me on the information/equipment that I needed. GraciasLat V.
El cliente no dejó un comentario.Lauren M.
I don't understand the miscommunication between making my reservation and the process to pick up my rental. Why when I make the reservation do they take all my information just so I have to give all the information again at the store. Also the second contact process didn't make any sense, at least make me aware of that when I make the reservation. The gentleman behind the counter ask for a second name and number and proceeded to call my wife three times after I said she's working and won't be able to answer the phone. Very disrespectful, it would have been helpful to explain this before the first call was even made. Then to pay for my rental they said they can't use the card that I made the reservation on because they don't save the information so I used a different card and that didn't work because they had to refresh the system enter all my information again and what do you know my original card showed up and they were able to use it! I think giving this store 1 star was lucky, I should have given 0 stars but I can't and I will never use U-Haul again. Very disappointed and I hope this feedback is confusing as my rental experience was. I won't be surprised once I look into it if I got charged more then once!!John L.
Great service Thank you, Angela Collierangela C.
El cliente no dejó un comentario.Keith R.
Bob's helper needs to know the software better. The key in ignition warning sounds even when the key has been removed.Keith R.
All good. Even used a few boxes from give take box. Thank you. Nice set up from beginning to end.Heather O.
El cliente no dejó un comentario.Amanda B.
El cliente no dejó un comentario.EILEEN I.
El cliente no dejó un comentario.Efrain V.
El cliente no dejó un comentario.VALVINA P.
I took the rent by line but when I got to the place I showed the rental number but they asked me for all the data again and then I don't see the point of doing it by line but what would it be to just pick it up and it was not like that thanksWiliberto C.
I didn't get the young man's name that was working 3/12/23. His customer service was absolutely perfect. His demeanor with customers was really patient. Kudos for employing great talent!Larrissa R.
It was a very smooth and efficient rental process.John D.
El cliente no dejó un comentario.Adam G.
Did not receive my receipt. They said that you would email it to me have not received it yetChristine H.
Excellent service Thank you, Angela..angela C.
Everything went smoothly.Phillip B.
The staff was very kind, knowledgeable and extremely helpful!Daja T. | Overall Experience
El cliente no dejó un comentario.john P.
David, the owner at this location, made this rental experience the best I've ever had. Professional and customer focused, helping me with ball hitch and electrical hookup. A great experience overall. Wish all locations were managed like David's in Aurora Illinois on Lake Street.Bruce F.
El cliente no dejó un comentario.karen D.
Bob was great very customer friendly.Robert G.
El cliente no dejó un comentario.Terry F.
I had a very pleasant and efficient visit. Thanks!Michael S. | First Impressions
El cliente no dejó un comentario.Cheryl L. | Online Move In
Best warm storage placeApril W. | Online Move In
El cliente no dejó un comentario.Crystal L. | Overall Experience
Rher was only one young available, but I feel that he did a wonderful job in helping all of his customers although he was very busy. Great customer service.LASHAWN B. | First Impressions
El cliente no dejó un comentario.Richard H. | Overall Experience
El cliente no dejó un comentario.Nora R. | First Impressions
Staff was incredibly helpful. Any time I had an issue, not with storage, but my accounts, they helped immediately and solved my problems. Big UPs to the staffGregory R. | Overall Experience
I will be happy to read as soon as I move in on SaturdayMarvin F. | First Impressions
The floor of my storage unit was really dirty. There was some kind of oil stain and it just wasn't a suitable place to keep a mattress that I intended to use again or really any of my other possessions, so I had to find a different storage facility. They also charge $10 extra per month to have access to your storage unit after 7pm, which was not disclosed when I initially reserved the unit. The staff was helpful and friendly, but everything else about my experience was pretty terrible.Jennifer R. | Overall Experience
El cliente no dejó un comentario.linda g. | Overall Experience
It was easy to get my unit leased. The area was always clean and easy to access. My only challenge was that the unit was on the second floor with no elevator so everything had to be carried up the stairs.Steven P. | Overall Experience
Uhaul store had a line, employees were just outside standing around, one just smoking. While approaching them we were spoke to rudely saying we'll get to you when we can but they were not in the store regardless.SAMUEL F. | First Impressions
The manager David has impeccable management skills.anne m. | Overall Experience
El cliente no dejó un comentario.Gregory R. | Online Move In
The staff and help were very helpful and informative.SANDRA R. | First Impressions
El cliente no dejó un comentario.Leigh p. | First Impressions
El cliente no dejó un comentario.ivonne v. | Overall Experience
El cliente no dejó un comentario.Natasha S. | Overall Experience
El cliente no dejó un comentario.edward h. | Overall Experience
El cliente no dejó un comentario.Jay J. | Overall Experience
El cliente no dejó un comentario.Nefretria F. | Overall Experience
El cliente no dejó un comentario.matthew R. | Overall Experience
El cliente no dejó un comentario.matthew R. | First Impressions
El cliente no dejó un comentario.Michael O. | Overall Experience
Felt over charged, somehow.Alfreda K. | Overall Experience
Average person would assume that there's some kind of help to get to the second floor with bigger objects with the wording of everything In moving site. Very disappointedJason R. | Online Move In
El cliente no dejó un comentario.crystal w. | First Impressions
El cliente no dejó un comentario.Kenishia R. | Overall Experience
Good service in aurora Mitchell South Dakota was not that great of service what the truck have any questions please give me a call at 630-618-0037Michael W. | First Impressions
El cliente no dejó un comentario.LQuantis W. | Overall Experience
The only reason I moved away from U-Haul and over to a public storage is because I do not like the short height rooms. Not once, but twice, I nearly knocked myself out of going in and out.James W. | Overall Experience
Very reliable 👍Bukola Adenkie A. | Overall Experience
El cliente no dejó un comentario.Meghann A. | Overall Experience
El cliente no dejó un comentario.Barbara K. | First Impressions
I thought it was great that U-Haul gave us a free month of storage because we rent a trailer with him with her move so it really helped us out. The manager at the facility was very helpful with answering my questions of what I needed to do in the checkout process.GARRETT S. | Overall Experience
Nice experiencekaramat S. | Overall Experience
Great customer service at the location in Aurora IL on lake street.Nakisha B. | First Impressions
Took too long with there services in people on what they needed donelatasha M. | First Impressions
Very helpful.amos b. | First Impressions
Needs work to find front desk it was a little sloppyJason C. | Overall Experience
Everyone there are GREAT!!!! 10🌟PAULA F. | Reservación
Still waiting for $5.00 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.pat b. | Reservación
There are no elevators for the upper floors, and the parking space near the move in door is very limited.Rebecca P. | Overall Experience
I was happy whith this company ,If I had to do it again I would use u-haul again.Chris I. | Overall Experience
This facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicleAndrea A. | Overall Experience
There are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.Alexandra L. | Overall Experience
No problemsMitch C. | Overall Experience
Servicios adicionales en esta ubicación
Camiones para mudanza
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Enganches para remolque
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¡Servicio de propano entregado directamente en tu puerta!
Camiones a la venta
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