I paid online and was emailed a receipt showing I paid an extra $30 but it wasn't charged to my debit. After the service was done they asked me to actually pay an extra $30 for "rust issue". Seemed sketchy but I paid them. Just felt like they were going to charge the extra $30 no matter what.
Maribel B.Customer Reviews for U-Haul Moving & Storage of Aurora
Testimonials From Recent Customers
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The driver side mirror rattled constantly as well as the tray behind the middle of the seat. I had to put sun screen cardboard behind the seat to keep it from rattling against the back window. I used the truck only for taking my class c road test.
David K.Personnel was not particularly friendly nor helpful. Parking area was tight and required a lot of maneuvering to get the trailer turned around and out. The person offered no assistance or direction whatsoever.
Steven B.The truck run like a dog not from the work of the employees but because of it has a lot of miles on it .
Robert E.Great work.
James P.The man working at this location did an excellent job. The customer before me left the truck a mess, and he did an amazing job cleaning it and having it ready to go. Even offered to back it up for me if I needed him too.
Alyssa G.I have rented almost 38 different times with U-Haul over five states in 11 years. Of course all U-Haul equipment is identical across the country except for minimal differences in wear and tear. The Manager of this location at 1282 North Lake Street in Aurora, Illinois is named David Walters. He has trained a group of employees who are Always Friendly and Courteous. The following have all helped me with expertise. Mr Rob ____? and Javieier _____? and Chancellor _____? There is one other employee, whose name I am forgetting. My last seven day rental on the 5th of October 2021, experienced a computer mix-up, but then David was able to over-ride the system combined with the help of a Ms Fallon in Corporate U-Haul in Montgomery, Ill - so once again this Team is doing very well. For improvements - I recommend they obtain extra spares of the 4" x 2" black rubber safety chain hook retainers which keep the two safety chains from bouncing off the hitch receiver. My last rental had only one chain secured and the chain without the black rubber bounced off the hitch. I always check the trailer when buying gasoline and noticed one chain dragging on the ground. But the tires are always in good shape and the units are delivered clean inside. I am glad they always check the turn signal and verify the running lights operate properly on the trailer. Once they even cleaned my 4 pin adapter to make a solid electrical connection. And because the pricing is very fair U-Haul has clearly captured the market for the do-it-yourself'er. It is tough to find great employees, but this location at 1282 N Lake street in Aurora is clearly recommended. Sincerely, Howard
Howard H.Everyone was Great !!
Robert D.Quick service, friendly.
Anita L.You should train the employees not to eat and cough while they are serving customers and mostly not to chew while they are talking to customers. It's disgusting and also it's called break time when they can eat.
Erman P.It was an old tired truck.
Brian M.Bob is a great manager and he is very knowledgeable and helpful. Quick, friendly service!!
DAVID M.The staff who assisted me when picking up and dropping off were pleasant.
Christine P.General clean up needed. Skyler was very helpful. Had hitch installed by Skyler who did a great job. Need more than 1 person on duty.
John W.Guys are great! Very helpful and always courteous! They could use a little more help.
Elizabeth M.The best experience! Bob Hasty was extremely knowledgeable and so helpful!! Just think I almost rented from budget just down the street they were awful. So I cancelled my reservation and rented from uhaul!!! Thank you again BOB
Donna B.Bob Hasty was very thorough in checking the equipment and friendly at the same time. I think his store is very well run and he maintains excellent hours for pickups and returns.
Robert B.Wonderful service!
Rhett A.So easy to used
Miguel B.Bob was very informative and helpful
BENJAMIN H.hire more associates-the one person you had at this facility was outstanding-but one person can not provide adequete service to your customers
Bruce L.Javier Lopez was friendly and super helpful. 5 Star Service!
Jacqueline S.Ignition had issue turning the key, engine light was on had low oil pressure and smelled like cigarettes.. other than that everything was good.
LUIS E.I really had to think about it because the process went so smoothe, but maybe,for some customers ,equipment delivery might be more convenient. Unless you already do that.
Jose O.Bob Hasty was very helpful. It was a quick move and simple process. Thanks m.
RICHARD O.ALWAYS FRIENDLY AND GREAT SERVICE
Anita L.I rented a trailer on Thursday at 5:30pm and we received a call 9n Friday before 5pm asking if I was planning on bringing the trailer back on time I told the person yes I"ll be there before 5:30pm, we got there, waited and a guy told my husband to leave it were we got it from waited again and the guy was taking forever so my husband decide to unhook it to make it easier and faster for the guy and when show up he told my husband he was good to go so he left the trailer and left 1 day later I recovered another call asking when am I planing to bring the trailer back, I told the guy we already did and he said it not on their sistem or building and that I haven't returned it.
Ybone C.The rear passenger side tire at only 10 lb of air with almost flat.
Loran A.The gentlemen that helped me was very professional and explained everything clearly. I'll be back.
Michael M.Great service from the moment I walked in. The lady behind the counter helped me right away. Then a man completed the rental for me. The hook up was fast. I was on my way. The return was just as good. I was checked in right away and was able to drop off and be on my way again. Also both times there were other customers being help and they had the staff to help me as soon as I arrived. A++ for this crew.
Russell T.Only issue i had was i rented a van as i was told it would fit a studio apartment and it did not. I called your service line to try and change to a box truck and after 35 minutes and 2 reps i was told i could not. The upsetting thing was i called the local number and it forwarded me to your call center and they have issues trying to contact the place where i rented it from
Steven P.Javier's Lopez's customer service was exceptional. Very professional, knowledgeable, and quick.
Fahad Z.NOT A SINGLE ISSUE. Thank you for an excellent experience.
Jeffrey L.The process went fairly smoothly!!
sarah F.No issues at all. A painless experience because the instructions were so well explained at pick up
NOEL B.Acknowledge a customer when they walk in the door
Robert B.acknowledge th customer when they come in. Not complain and make excuses that they are too busy so that is why the rental is not ready. Look like they care about the customer and actually want to be at work. Have the equipment ready for when the reservation time if for.
Marcus S.David did a great job and was very nice.
Denise B.The staff at the location were kind and courteous. We appreciated their help.
meg K.Had no issues or problems with the location or equipment. Was a quick and easy experience.
James K.The installation was fine. I was scheduled for a 9:00 AM appt. and the service person didn't show up until around 10:30.
Ann H.Hope that Uhaul has a secure documents system for all the personal information you took pictures of. Anything happens Uhaul will be responsible.
Robert T.Service was great. Gentlemen who took care of us was professional, and we got out of there very quickly. Dropping off the truck went smoothly as well and that man was very helpful and polite as well.
Jerry S.The associates at this location were very helpful. They went above and beyond to ensure I got my equipment.
Adam W.First of all...shady business..i have never had such bad service from uhaul..charging my debit card for incorrect charges ..then such a shitty store manager i wont rent here again !
Sierra R.What I would improve is the unwanted questions!!! I was made to feel like I was being interrogated just because I went over the miles that I guessed when I first picked up the truck. If someone goes over or under the miles that they guessed the employee should be respectful to not pry into their business. I have a question? Are they even allowed to ask where and what you are going to do? This employee needs to be alot more tactful!!!!!
Ladale W.Honor scheduled install time
Dale M.This location was 1 hour 20 minute drive from my requested pickup location in my home town. I did not enjoy the drive into the southern suburbs of Chicago
James W.The guy working there was great. The trailer itself had 2 bad tires that should have been replaced before my use. They would not hold air. I filled all the tires to 60 PSI before leaving on my trip, with the right rear tire and left front tire both starting at only 30 PSI. 3 hours into my drive, the right rear tire disintegrated. I spent the rest of the trip refilling the left front every 2 hours from 30 PSI to 60 PSI before it was replaced in Tallahasse, FL, and that replacement tire also wouldn't hold air, it would drop to 42 PSI after a couple hours (I have an older dog that needed to be walked every 2 hours).
Sean C.David did hitch installation, he so friendly and explained everything to me.
sumeswara K.Prompt professional service. Thank you.
ROGER S.Staff at this location is Amazing!
Keegan S.I made multiple reservations to guarantee a truck. I changed a one way reservation to round trip to guarantee a truck, even when the round trip added 2 hours to my moving day. When I arrived 30mins after this location opened for my appt, the man at desk claimed "the truck must have been stolen" since my truck showed in system but wasn't physically there. I was told I would have to take a smaller truck in which my furniture would have NOT fit in. I paid almost $1000 in movers and almost had to cancel and pay fee due to their incompetence. The man ended up giving me someone else's larger truck, ultimately screwing another customer. Will NEVER use uhaul again.
Ryan G.Don't break people's cars Don't ask for $$ to diagnose what you broke Don't refer customers to your “buddy†Don't patronize female customers Very unprofessional experience, now I have to take my vehicle in to be repaired for something that was working fine prior to hitch install
Marty M.I reserved the vehicle over the phone. Thought it was a very confusing experience.
Susan Z.Store was advertised to open at 7:00am. My reservation was at 7:30. The employee did not show up until 8:20am
Matthew B.The staff was overwhelmed. Not enough people.
TODD N.The owner was incredibly helpful and made sure we were all hooked up and ready to go. I had a busted fuse so my turn signals would not work on the trailer we were going to use. He was kind enough to go and get one on our behalf. Overall, very good customer service and knowledge to get us on the road…
Brian D.Thank God there was cruise control on the truck. Everything should have cruise control. Averaged 17 MPG empty and almost 14 MPG loaded.
Michael T.The only dead branch on your tree is Bob, seriously fire his ass.
FRANCESCO T.My experience with this location was fine,no problems,but U Haul another story,I saw a man there who booked a truck that he needed that day & it wasn't there,he booked in west dundee,you sent him to aurora last minute then didn't even have a truck for him,you really screwed him
GARY S.Felt over charged, somehow.
Alfreda K. | Overall ExperienceAverage person would assume that there's some kind of help to get to the second floor with bigger objects with the wording of everything In moving site. Very disappointed
Jason R. | Online Move InTook too long with there services in people on what they needed done
latasha M. | First Impressions