The manger that checked me out is very unprofessional . This is the second time I am having a bad experience with him. I will never go back to that location .
MILLICENT S.Customer Reviews for U-Haul Moving & Storage of Arlington
Testimonials From Recent Customers
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Ms anise is awesome
Waquita J. | Overall ExperienceThe manager is beyond rude and tried to threaten me.
Bonnie N. | Overall ExperienceSecure, friendly staff, very responsive when information was requested.
robert h. | Overall ExperienceWindshield was filthy, had to pull over and wash it myself just to see out the windshield because the guys at the Arlington location don't ever clean them. Also a man at the Arlington location was extremely rude and disrespectful to me on the phone and then he hung up on me after I told him not to be a smart ass to me. He was very much a smart ass to me. White guy probably in his 20s or 30s. Very rude and has no business in customer service. Also the truck air-conditioning stopped on me four times on the way to Florida. Would never recommend Uhaul
Sherry D.The young man that helped us check in equipment was great! He not only let us add air to our tires, he helped us do it. He had a great attitude!
Vance E.Aaron does a great job so keep hiring like professionals.
Rick A.Instead of greeting me “Hello, welcome in!†Or something along those lines when I first walked in, I was NOT. The first words as soon as I walked in to this establishment was getting yelled at and belittled by a lady behind the counter. And I quote, “you're gonna get T boned right there, you need to moveâ€. In my mind, who would intentionally do this in a PARKING LOT? I backed up to a 6x12 RV because that's what I had reserved. I wanted to make it easy for the uhaul team members because I arrived during a thunderstorm and it was pouring rain. She barked back and said “well we're gonna have to go back anyway because we don't have the numbersâ€. She would even let me talk when I tried to tell her “I have the numbers off the RVâ€. She also stated in a very rude manner and made it very clear that I'm wrong for doing this because I'm not supposed to pull up to equipment after the transaction is done. How is a customer supposed to know this when I'm just trying to help and speed up the process?? I've done this many times with uhaul and I know the routine and what to expect. The other team members realized how I was being treated and one guy took over the transaction. Contract #: 18808582 9/3/22 12:17pm
trey A.This is the only location that I would use with U-Haul I passed another U-Haul to get this one this service is excellent banter always clean and the manager is wonderful
Deb K.✅
martin R.Excellent service
Nathaniel L.Arron and his crew are polite and professional
JAMES M.Staff was extremely nice.
Valerie M. | First ImpressionsStay just how you are...
Erika J.Very courteous young men. A pleasure doing business with them.
Chad C.Really need to fix the remote control access because the remote control works when it wants to
Mark H. | Overall ExperiencePerpetually excellent service with knowledgeable and personable management and employees. Being a frequent UHauler is always a lot of fun!
John T.Was very upset when I got to my house to load my items and seen that it didn't have a dolly, and the blanket bag was open.
Elizabeth U.Number of damages to truck that should have been listed prior rental.
rodney W.Sweetest, fun, most helpful staff!!!
Alexandra S. | Overall ExperienceI have used U-Haul for many years, and the Customer service has always been outstanding. However, on my last visit to this location, I was very impressed with the help that Mr Aaron provided by going the extra mile and accommodating my specific needs. He took the time to find the right storage room and rate that's workable for me, and showed me how to secure it and access it properly. It was fast and truly hassle free customer service. Thank you Mr Aaron!
Adam N. | Overall ExperienceI was amazed at the size of the drop off station. The guys were quick and friendly. I was quite pleased.
BESTRICE B.I watched the mgr hang up on a customer and the front desk staff was rude .I am sorry her car got hit by a truck but she did not have to rude when leaving for the day..she brought her dog lola.to work and gets made when someone picks lola up This location is rude disrespectful and rude. Check your camera and customer service reports
Claudia W.Uhaul was FULL OF ROACHES…I paid to have dressers loaded only to have to turn around and go back to get another truck. Was told uhaul workers could not take the dressers off one truck to put in better truck which resulted in me having to pay another person to unload & reload what was just loaded. I was set back over an hour which resulted in me losing my (marketplace) furniture purchase. Once I dropped truck off and voiced my concern was advised by employee that he would place my reservation on hold until I could speak with the MGR AARON CROOKER this morning I received an alert that my card was charged. I immediately called the location being that I was told the MGR would contact me before anything was processed. No CALLBACK. Once I called location the MGR was very rude once I asked why I wasn't called, He hung up in my FACE I use UHAUL a lot and has NEVER been treated that way. PLEASE DON'T RENT FROM HIM RACISM AND DISRESPECT is not welcomed anymore. I HAVE PICTURES of the Roaches 荒 and will get them posted
Mamiya M.Although I always had good experience with U-Haul, the customer service at this location has been exceptional. On my last visit, "Coby" was courteous, patient, and accommodating. My credit card didn't go through a couple of times due to an alert from my bank, so "Coby" waited for me to clear the alert and ran the card few times before the charge was approved - no fuss and no hassle. I'm really grateful for the people at U-Haul prooving that excellent customer service is still possible.
Adam N.Great service
Mary C.It was great. I submitted everything online, so when I went into the shop it was fast and east. They were great!
Teresa G.Didn't have the quantity of furniture pads on hand that I reserved. The truck that I received had a horrible shake/vibration in the front end. Also, the steering wheel was turned about 30 degrees to the left when the truck was going straight. This made it difficult to see the speedometer and created a safety issue.
PAUL B.Staff was friendly and got me out in less then 20 mins which so helped me out. 5 star service. Not sure of the guy who helped me paperwork says Kenneth if this was the guy who helped me give him a raise.
MARCA B.Make sure the defrost and air conditioner works.
Tyrenzo B.Great staff, very conveniently located, fair price.
Charles A. | Overall ExperienceWe scheduled 2 movers, rented at truck, all out of town. All went smoothly. Our belongings all special care of Would highly recommend both movers. The whole process went smoothly I'd give it a 10
Tammy S. | First ImpressionsThe movers were awesome! We could not have asked for a better experience! Thank you guys so much!
Meranda B.The vehicle I was assigned to had a broken AC. please have look on that. Thanks.
Saif M.To pick up location staff was out standing I even had a bag that I had forgotten and a wonderful beautiful lady that works in the front office make sure that I got my property. Made sure that I was a satisfied customer. That's awesome!
DEBBIE R.No issues with this site. the staff were friendly and quickly checked us in.
jeff B.Helpful
Shawna T.I paid $22 to have someone setup the vehicle trailer attached to my Uhaul. By the time I got back to the house, which was 12 minutes...Both of the straps were completely off of the front 2 tires. We had to secure it and kept having to secure it throughout the 17 hour trip. I would like to request for my $22 to be refunded. Also, the carabiner to the safety chain fell off so we had to pull over and find something that would work. Lastly...The Uhaul truck. I really don't know how we made the trip the whole way because the transmission was slipping the whole way. I have never had a bad experience with Uhaul and I have used it quite a bit in the past, but this was the worst.
Kayla A.It turns out I was given the wrong open trailer for a one-way drop off to San Antonio, Texas. The trailer that was assigned to me on my contract wasn't the trailer that was hooked up to my vehicle rental and dropped off after use in San Antonio. The trailer I received was assigned to another customer and the trailer that was assigned to me on my contract was given to the other customer. When the other customer returned the trailer that was originally assigned to my contract, they occurred a toll-charge that I was made responsible for because of the contract mix up. I spoke to a supervisor at this location. Who assured me I wouldn't occur any charges for the toll made by the other customer. When it fact, I was charged, and funds were withdrawn from my card on file. This is not acceptable! There are notes on my account concerning this matter in detail and both the location here and in San Antonio assured me everything would be worked out and taken care of. READ YOUR CONTRACT BEFORE LEAVE ANY UHUAL LOCATION!
LaShun F.Nothing, just keep being your selves.
GAIL H.Nice 26 foot length truck. Moved a 4 bedroom house 160 miles RT. Great cold A/C in the cabin!
Gary N.I never got my final statement for my rental.
Mike S.THE LADY ASSOCIATE WAS RUDE
Komecia R.This is the third time that I've rented from this location and it is always an easy process start to finish.
Jeff S.We rented a trailer. The best part about the transaction was your employee Aaron. He was very helpful. Went above and beyond when we had some issues with our trailer hitch. We will return next time we need a uhaul. Thanks.
Ruth H.Nothing to improve on. Friendly employees and a smooth experience.
John W.The equipment was good and the check in and check out process was really quick. Great experience!
Elizabeth A.I left my laptop and the case in the truck please save it for me until I get there
Ashley M.The employees were very friendly and helpful.
Clare H.I love the way the staff welcomed me to their office.
seifah B.Improve you reservation procedure!
Teresa J.Best service from any U-Haul location I have ever had.
Kenny W.Very neat and professional.
Edgar M.The staff was very bad treating especially the lady ,, and there was truck and cargo van in the yard and the website say it's available but they keep saying that no ,, sold out ,,, after I reserve online and try again after 30 min ,, there face was weird and they refuse to rent me with California license and they ask for someone with Texas license,,,,,, it's not my first time renting from U haul and I know that I have to carry USA license but I was disappointed and had to bring my friend with tx license to rent it for me ,,, Iam very disappointed this time
Mustafa A.The car that was rented to us had problems with the brake and the steering wheel. It was very hazardous to drive because pressing in the brake would push against the pressure. Sometimes when driving the steering wheel, it would jerk to the right. Also, the person at the counter did not have patience for my questions considering this was my first time renting a uhaul truck for moving. Everyone was rushing us out and not wanting to help us.
Martha or Maximo H.The staff at this location appear to be friendly with customers and busy with doing their jobs. Awesome!
Moiya B.The lady at front desk is very helpful. She was the reason for my smooth rental experience.
Manohar P.They took days to send me my receipt when I dropped off my auto transport and truck. Then when I receive my receipt It said I dropped it off days after I dropped it off. I dropped everything off Wednesday it said I did Saturday.
Travonna B.Staff was friendly and helpful
Derrell P. | First ImpressionsI love this place you all are the best thanks again
Micheal M. | First ImpressionsMy card did not work and I couldn’t put my items in causing me to have to rent my truck an additional day which meant the movers/helpers I had the previous day were not available the next day.
Marquita A. | First ImpressionsPacifically asked for unit on the outside and I did not get that they gave me a unit inside and it was too small so I had to get in contact with another U-Haul company that took over our to find me a larger space are very dissatisfied with the person who took my call and didn't get it right thank you
Daphane D. | First ImpressionsBueno
Victor C. | Overall ExperienceGreat place, kind employees. Thank you for all of your help!
Ricky K. | Overall ExperienceAll the staff was wonderful and very friendly. Great communication and very helpful.
LaTaira M. | First ImpressionsThe unit itself at ( 2315 W Division Arlington, TX 76012) no complaints however the building advertised climate controlled at around 60 degrees Fahrenheit yet the thermometer where the sign and the thermometer are read 97 degrees Fahrenheit. I went to the office but it was after hours on Sunday so only the unit was accessible. I called a few days later to make sure they were aware of this issue and the front office worker became extremely defensive saying I could move out when all I was doing was ensuring they knew about it . I asked when it would be fixed he pretty much said never . Therefore I asked if us customers would receive some type of credit or discount until the issue was corrected he was very rude and said no because the plans to control the temperature haven't been approved and to just move my things out after I already told him I didn't want to . I think it's because the insulation in the building is rotted hot and falling down into peoples units … I have photos / receipts to support my claims . Please contact me if you would like to follow up on my review. Best regards ,
Ty Shona B. | Online Move InWhat a great group of people and soooooo helpful !!! Aaron and the other staff went above and beyond! I have been using U-Haul to rent vehicles and store extra stuff (or for households in transition) for over 20 years and have never been disappointed. This was no exception, and was actually the best experience I have had with a U-Haul location so far.....I would recommend them without hesitation!!
lisa e. | Overall ExperienceThe actual location was fine and everyone was knowledgeable and friendly but the customer service rep over the phone when I booked it misinformed me about the init that I was renting but the location set me up with what I needed
Staci C. | First ImpressionsEmployees at this location are very attentive. ALL OF THEM ARE GREAT
Ahlmario C. | Overall ExperienceWorked great, easy access, very convenient
krista H. | Overall ExperienceAppreciate the employees that h we lord with check in
Anthony B. | First ImpressionsWhat a great staff!! Very helpful, knowledgeable and friendly!! They got me set up and shown to my unit in about 10 minutes....couldn't be happier!
lisa e. | First ImpressionsI had a horrible experience with Uhaul in Arlington TX I had my brand new camper parked there, and somehow someone snuck a camper into the gated area where the larger vehicles and campers are parked and they managed to smash into my camper tried covering the damage to mine and repaired the damage to their camper. Uhaul never removed the trespassing camper from the lot and I had to file a police report that did get me the help I needed to charge the other person with the damages and I had to file a claim to get my camper repaired at a cost on $10,000 in damage and it won't be available until after summer 2022. Uhaul did nothing to help me...
Andrew T. | Overall ExperienceAnesia has been very helpful every time I have been in your facility. All the staff I have met have been friendly, courteous, cheerful and helpful. My thanks to everyone.
Vivian M. | Overall ExperienceEasy and convenient
DONALD ABBOTT D. | Overall ExperienceNice place
Mark C. | First ImpressionsThey were soooo nice and helpful
Tiffany C. | First ImpressionsThis location gave me great service.All the staff are friendly and professional.The manager worked hard for me to get what I wanted.Much appreciated and I would recommend this location to everyone.
John J. | First ImpressionsVery nice staff and I appreciate you making me feel like I'm apart of the family, thanks! If I should ever need a storage again in the future uhaul in Arlington Texas will be my choice! Thanks again for everything
Barbara F. | Overall ExperienceThank you for your services and great courtesy!!
Tashame A. | Overall ExperienceOverall great experience with employees, willing to always help and answer questions when needed.
PRISCILLA M. | Overall Experiencethank you
Daniel N. | Overall ExperienceMy quest for an easily accessible, short term storage unit was resolved by the U-Haul representatives. Their quick response with availability notification was essential to begin my project. My thanks to this well-run team!
Lisa N. | Overall ExperienceThe facility was well lit, but my unit was very dark. That made it a little tough to search in boxes Staff was courteous and facility was clean.
Kathleen M. | Overall ExperienceI wish the inside of the storage had a light
Courtney B. | Overall ExperienceThe staff were always very helpful and professional.
sherri m. | Overall ExperienceThe office was always pleasant and understanding. There customer service was exceptional and they understood life happens. They waived a late fee more than once and that meant they listened, not just the fact you were late and there were no exceptions. THANK YOU TO THE LOVELY LADY AT THE DIVISION LOCATION!!! THE WAY YOU TREAT YOU CUSTOMER IS THE ABSOLUTE BEST!!
Dannella D. | Overall ExperienceI truly appreciate the services and will use it again!
Tashame A. | First ImpressionsThe ABSOLUTE BEST customer service ♥️♥️ Wouldn't go anywhere else for these type of needs in life. From the two young men who greeted me, the manager who did some special stuff for me, they rocked! They went above and beyond. If I were to run a business, this is the type of customer service I would want and expect. EXCELLENT place to do business from customer services, easy access to storage, rented a truck also on this day, one stop shop!
Raschelle R. | First ImpressionsAaron has been very helpful and his female assistant with the New Orleans accent is awesome. The entire staff is really good.
Tracy J. | Overall ExperienceWe arrived hot, tired, and hungry, there was an issue with the storage unit availability for the 3rd time, using the corporate reservation system-allowing us to reserve large units that were not even at the location, but the local staff worked very hard to resolve. I cannot remember the young lady's name, but she was empathetic to our situation as she had recently moved from Louisiana to Texas. Because of her customer service and kindness, we felt this ended in a positive experience. Nice to see nowadays, all of the staff were very helpful. We would like to thank everyone at 2315 Division Rd, Arlington Texas, that helped us. A great way to start our new home in Texas.5 Star customer service. ¡Gracias de nuevo!
Regi A. | Overall ExperienceStuff was in storage for a little over 9 months. Items still in good condition. General manager worked with me with payment flexibility.
kiara c. | Overall ExperienceCustomer service at this location were amazing
ALEXIS C. | First ImpressionsVery friendly and helpful staff. Place was clean. No issues at all.
Jennie C. | Overall ExperienceThe staff was so prompt and courteous and ready to help they dropped everything to me sure I was taken care of. Highy recommended!!
Lori T. | First ImpressionsMany issues the uhaul units were not available our outdoor trailer parking was not available when we arrived but the staff worked hard to help us out-corporate uhaul needs to communicate with the individual dealers to guarantee reservations not wait til someone arrives with all of their belongings.
Regi A. | First Impressions100% fine
JOE F. | First ImpressionsOnline setup smooth. Manager at facility, Aaron Crooker, very helpful, friendly, took time to explain accessing with code and giving direction to unit. Great customer service experience.
Gloria H. | Online Move InThank you guys for your service it was great I will recommend your guys and if I ever need to store some things I know where to go. ¡Gracias!
Melissa Q. | Overall ExperienceThe lady that took care of finalizing my reservation at your facility was one of the best I've ever had. She was excellent. Aaron Walker
Aaron W. | First ImpressionsThere was a lot of dirt, dust, and debris falling through the cracks of the ceiling and onto my stuff. We had signs of some water too, damage to come boxes and stains on some furniture.
Albert C. | Overall ExperienceOnly thing need more staff at counter…. Also more equipment to move things out and in …
latoya s. | Overall ExperienceGracias
Neal B. | Overall Experience