It turns out I was given the wrong open trailer for a one-way drop off to San Antonio, Texas. The trailer that was assigned to me on my contract wasn't the trailer that was hooked up to my vehicle rental and dropped off after use in San Antonio. The trailer I received was assigned to another customer and the trailer that was assigned to me on my contract was given to the other customer. When the other customer returned the trailer that was originally assigned to my contract, they occurred a toll-charge that I was made responsible for because of the contract mix up. I spoke to a supervisor at this location. Who assured me I wouldn't occur any charges for the toll made by the other customer. When it fact, I was charged, and funds were withdrawn from my card on file. This is not acceptable! There are notes on my account concerning this matter in detail and both the location here and in San Antonio assured me everything would be worked out and taken care of. READ YOUR CONTRACT BEFORE LEAVE ANY UHUAL LOCATION!LaShun F.
Customer Reviews for U-Haul Moving & Storage of Arlington
Arlington, TX 76012
(near Bowen and Division)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Salida M.
El cliente no dejó un comentario.Emmanuel S.
Nothing, just keep being your selves.GAIL H.
Nice 26 foot length truck. Moved a 4 bedroom house 160 miles RT. Great cold A/C in the cabin!Gary N.
I never got my final statement for my rental.Mike S.
El cliente no dejó un comentario.Cheryl K.
THE LADY ASSOCIATE WAS RUDEKomecia R.
This is the third time that I've rented from this location and it is always an easy process start to finish.Jeff S.
We rented a trailer. The best part about the transaction was your employee Aaron. He was very helpful. Went above and beyond when we had some issues with our trailer hitch. We will return next time we need a uhaul. Thanks.Ruth H.
El cliente no dejó un comentario.Alan S.
Nothing to improve on. Friendly employees and a smooth experience.John W.
The equipment was good and the check in and check out process was really quick. Great experience!Elizabeth A.
I left my laptop and the case in the truck please save it for me until I get thereAshley M.
The employees were very friendly and helpful.Clare H.
I love the way the staff welcomed me to their office.seifah B.
El cliente no dejó un comentario.John D.
Improve you reservation procedure!Teresa J.
El cliente no dejó un comentario.Dion S.
El cliente no dejó un comentario.Sherman B.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Hilario M. | First Impressions
El cliente no dejó un comentario.Ronald A.
El cliente no dejó un comentario.Jcee S. | First Impressions
Best service from any U-Haul location I have ever had.Kenny W.
Very neat and professional.Edgar M.
El cliente no dejó un comentario.David W.
The staff was very bad treating especially the lady ,, and there was truck and cargo van in the yard and the website say it's available but they keep saying that no ,, sold out ,,, after I reserve online and try again after 30 min ,, there face was weird and they refuse to rent me with California license and they ask for someone with Texas license,,,,,, it's not my first time renting from U haul and I know that I have to carry USA license but I was disappointed and had to bring my friend with tx license to rent it for me ,,, Iam very disappointed this timeMustafa A.
El cliente no dejó un comentario.Ambyr F.
El cliente no dejó un comentario.Jerry R.
The car that was rented to us had problems with the brake and the steering wheel. It was very hazardous to drive because pressing in the brake would push against the pressure. Sometimes when driving the steering wheel, it would jerk to the right. Also, the person at the counter did not have patience for my questions considering this was my first time renting a uhaul truck for moving. Everyone was rushing us out and not wanting to help us.Martha or Maximo H.
The staff at this location appear to be friendly with customers and busy with doing their jobs. Awesome!Moiya B.
El cliente no dejó un comentario.Nukolla K.
El cliente no dejó un comentario.Anibal Ray R.
The lady at front desk is very helpful. She was the reason for my smooth rental experience.Manohar P.
They took days to send me my receipt when I dropped off my auto transport and truck. Then when I receive my receipt It said I dropped it off days after I dropped it off. I dropped everything off Wednesday it said I did Saturday.Travonna B.
El cliente no dejó un comentario.Jermale B.
El cliente no dejó un comentario.Olga C.
Did not explain everything but I think she was having a bad day We all have themlia H.
El cliente no dejó un comentario.Avery T.
El cliente no dejó un comentario.Kimberly D.
El cliente no dejó un comentario.Amrya B.
El cliente no dejó un comentario.Kassem C.
El cliente no dejó un comentario.Levonne M.
At drop off, no signature was required, had to wait a few moments for someone to come out to unhitch the trailer, not very friendly.Veronica W.
I have used them several times in the last few weeks, they are all great to work with. Definitely recommend!!!RAYMOND C.
El cliente no dejó un comentario.RODNEY R.
Staff was friendly and helpfulDerrell P. | First Impressions
I love this place you all are the best thanks againMicheal M. | First Impressions
No comments at this time. Great, keep up the good work!David N.
Pick-up was a disaster. Didn't have my reserved trailer. I had no option other than to take a smaller trailer that did not fit all of my load. I was there for well over an hour messing with this when it should have been a simple in/out process.Brian H.
El cliente no dejó un comentario.Gergely Z.
El cliente no dejó un comentario.Karen W.
El cliente no dejó un comentario.Tom H.
The manager Aaron never ever lets me down the vehicles are clean the ready for Moody to pick up this is one of the best U-Haul is in Texas Dr Debi KannikeDeb K.
El cliente no dejó un comentario.KIMBERLY W.
El cliente no dejó un comentario.Cheryl W.
The location was fine but overall experience was not good. Website gave a partner dealer closer to my house, set up for 24/7 mobile process with a 6am pickup time. Come time to pickup, turnsout that location doesn't have 24/7 option and had to wait until they open at 10am. Get text from uhaul that I have not checked in and my reservation is going to be cancelled if I don't. I call Uhaul and explain and the location didn't even have the truck I reserved. Uhaul routed me to this location for a 10:30am pickup, I went smoothly after that but I ended up having to do the move in the heat and losing part of the 6 hour reservation which is why I reserved at 6am, this location opens at 7, had I known the Arkansas location didn't do 24/7 or even have the truck I reserved, I would have just gone with Division location. Overall, this location is great but the online reservation process shouldn't tell you a location has 24/7 mobile service if they don't and not allow you to reserve a truck they don't even have.Jason M.
Lady on the front desk was very receptive and explain everything well. I had a great experience!Hector M.
Customer service at Uhaul was excellent! The Big Hawk Helpers were AWESOME!!Roscoe L.
The vehicle check out and check back in process was quick, the crew were very professional, and the truck I rented was clean and operated great for my hauling needs. I'll rent another UHAUL vehicle again from this location.Joseph N.
good customer serviceKenny B.
El cliente no dejó un comentario.Virginia S.
El cliente no dejó un comentario.Joel H.
El cliente no dejó un comentario.Shanita N.
El cliente no dejó un comentario.Britney G.
I have used this location several times with no hassles. This time I was able to order online so check-in was easy when we got to the store. UxHaul is my go-to for rentals.Valerie R.
El cliente no dejó un comentario.Erie P. | Overall Experience
I wanted to drop the vehicle at a location that was much closer to where I unloaded.Susan A.
El cliente no dejó un comentario.Elmer M.
Returning after hours could use some improvement, as far as the app function goes.robert H.
The truck was a rolling wreck waiting to happen, I had a lovely white knuckle day. I told the attendant when I returned the truck would track straight and he didn't seem surprised or offer an apology. Seems that's what you get with U-Haul. I did occur to me why the trucks are orange because they are road hazards.Randy G.
The team at this U-Haul were super nice and worked with us when we got into a jam!! Very good customer service!!Molly B.
El cliente no dejó un comentario.Martin K.
El cliente no dejó un comentario.JACK P.
I only engaged with one staff member at the â€œReturn Equipmentâ€ bay who unhooked the trailer: he was professional and courteous. After he completed unhooking the trailer, I did not receive a receipt for dropping it off on July 17th before 2:pm, because he said that everything was all set. However, today I notice on my recent credit card bill that I was overcharged for the trailer rental, which also states that the trailer was returned on July 19th. Who do I contact to have the error corrected? Thx.Josie M.
El cliente no dejó un comentario.Jimmie S.
My card did not work and I couldn’t put my items in causing me to have to rent my truck an additional day which meant the movers/helpers I had the previous day were not available the next day.Marquita A. | First Impressions
El cliente no dejó un comentario.Lois N. | Overall Experience
El cliente no dejó un comentario.Stephanie H.
El cliente no dejó un comentario.BREENER S.
El cliente no dejó un comentario.Elizabeth H.
El cliente no dejó un comentario.Lois N.
El cliente no dejó un comentario.JEANNE B.
El cliente no dejó un comentario.mark M.
El cliente no dejó un comentario.sharon P.
El cliente no dejó un comentario.Loviann P. | Overall Experience
Fast & friendly service, very knowledgeable & helpful employeesTERRAN C.
Both locations from Texas to Mississippi the people was so awesome and very friendlyMichelle J.
El cliente no dejó un comentario.Alissa C.
El cliente no dejó un comentario.Shane T.
El cliente no dejó un comentario.Mark U.
El cliente no dejó un comentario.Blake H.
Pacifically asked for unit on the outside and I did not get that they gave me a unit inside and it was too small so I had to get in contact with another U-Haul company that took over our to find me a larger space are very dissatisfied with the person who took my call and didn't get it right thank youDaphane D. | First Impressions
El cliente no dejó un comentario.SAMUEL M. | Overall Experience
Great staff Friendly and professionalMichael H.
El cliente no dejó un comentario.Patrick M.
Very good experience.David G.
El cliente no dejó un comentario.John V. | Overall Experience
El cliente no dejó un comentario.kiran P.
El cliente no dejó un comentario.ROGER P.
El cliente no dejó un comentario.Maria G.
The truck had broken parts inside. And no way to hook up a phone.Carrie F.
El cliente no dejó un comentario.Jordan P.
El cliente no dejó un comentario.Kenneth K.
El cliente no dejó un comentario.Shelton S.
El cliente no dejó un comentario.Julio M.
El cliente no dejó un comentario.Ryan L.
BuenoVictor C. | Overall Experience
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Shelton S.
Great place, kind employees. Thank you for all of your help!Ricky K. | Overall Experience
El cliente no dejó un comentario.lanelle E. | Overall Experience
All the staff was wonderful and very friendly. Great communication and very helpful.LaTaira M. | First Impressions
El cliente no dejó un comentario.LaChelle S.
The unit itself at ( 2315 W Division Arlington, TX 76012) no complaints however the building advertised climate controlled at around 60 degrees Fahrenheit yet the thermometer where the sign and the thermometer are read 97 degrees Fahrenheit. I went to the office but it was after hours on Sunday so only the unit was accessible. I called a few days later to make sure they were aware of this issue and the front office worker became extremely defensive saying I could move out when all I was doing was ensuring they knew about it . I asked when it would be fixed he pretty much said never . Therefore I asked if us customers would receive some type of credit or discount until the issue was corrected he was very rude and said no because the plans to control the temperature haven't been approved and to just move my things out after I already told him I didn't want to . I think it's because the insulation in the building is rotted hot and falling down into peoples units … I have photos / receipts to support my claims . Please contact me if you would like to follow up on my review. Best regards ,Ty Shona B. | Online Move In
El cliente no dejó un comentario.Alvarez L. | Overall Experience
El cliente no dejó un comentario.Gabrielle W. | Overall Experience
El cliente no dejó un comentario.Chris M. | Overall Experience
El cliente no dejó un comentario.carson b. | First Impressions
What a great group of people and soooooo helpful !!! Aaron and the other staff went above and beyond! I have been using U-Haul to rent vehicles and store extra stuff (or for households in transition) for over 20 years and have never been disappointed. This was no exception, and was actually the best experience I have had with a U-Haul location so far.....I would recommend them without hesitation!!lisa e. | Overall Experience
El cliente no dejó un comentario.Holly P. | First Impressions
The actual location was fine and everyone was knowledgeable and friendly but the customer service rep over the phone when I booked it misinformed me about the init that I was renting but the location set me up with what I neededStaci C. | First Impressions
Employees at this location are very attentive. ALL OF THEM ARE GREATAhlmario C. | Overall Experience
El cliente no dejó un comentario.Mark C. | Overall Experience
El cliente no dejó un comentario.jadai J. | First Impressions
El cliente no dejó un comentario.Tanius N. | First Impressions
Worked great, easy access, very convenientkrista H. | Overall Experience
El cliente no dejó un comentario.MARY B. | Overall Experience
Appreciate the employees that h we lord with check inAnthony B. | First Impressions
What a great staff!! Very helpful, knowledgeable and friendly!! They got me set up and shown to my unit in about 10 minutes....couldn't be happier!lisa e. | First Impressions
I had a horrible experience with Uhaul in Arlington TX I had my brand new camper parked there, and somehow someone snuck a camper into the gated area where the larger vehicles and campers are parked and they managed to smash into my camper tried covering the damage to mine and repaired the damage to their camper. Uhaul never removed the trespassing camper from the lot and I had to file a police report that did get me the help I needed to charge the other person with the damages and I had to file a claim to get my camper repaired at a cost on $10,000 in damage and it won't be available until after summer 2022. Uhaul did nothing to help me...Andrew T. | Overall Experience
El cliente no dejó un comentario.Jacob B. | Overall Experience
El cliente no dejó un comentario.MARY B. | First Impressions
El cliente no dejó un comentario.WILLIE B. | First Impressions
Anesia has been very helpful every time I have been in your facility. All the staff I have met have been friendly, courteous, cheerful and helpful. My thanks to everyone.Vivian M. | Overall Experience
El cliente no dejó un comentario.Leroy D. | Overall Experience
El cliente no dejó un comentario.Timothy J. | First Impressions
El cliente no dejó un comentario.Vivian M. | First Impressions
Easy and convenientDONALD ABBOTT D. | Overall Experience
El cliente no dejó un comentario.Patrick G. | Overall Experience
Nice placeMark C. | First Impressions
El cliente no dejó un comentario.Amy R. | Overall Experience
El cliente no dejó un comentario.BRIAN N. | First Impressions
El cliente no dejó un comentario.horace s. | Overall Experience
El cliente no dejó un comentario.Jacqueline D. | Overall Experience
El cliente no dejó un comentario.alisa r. | Overall Experience
El cliente no dejó un comentario.jared b. | Overall Experience
El cliente no dejó un comentario.William W. | First Impressions
They were soooo nice and helpfulTiffany C. | First Impressions
El cliente no dejó un comentario.Brian B. | Overall Experience
This location gave me great service.All the staff are friendly and professional.The manager worked hard for me to get what I wanted.Much appreciated and I would recommend this location to everyone.John J. | First Impressions
El cliente no dejó un comentario.Jacqueline D. | First Impressions
El cliente no dejó un comentario.LISA B. | Overall Experience
El cliente no dejó un comentario.SUSAN S. | Overall Experience
Very nice staff and I appreciate you making me feel like I'm apart of the family, thanks! If I should ever need a storage again in the future uhaul in Arlington Texas will be my choice! Thanks again for everythingBarbara F. | Overall Experience
Thank you for your services and great courtesy!!Tashame A. | Overall Experience
El cliente no dejó un comentario.Cortney C. | Overall Experience
El cliente no dejó un comentario.ALEXIS C. | Overall Experience
Overall great experience with employees, willing to always help and answer questions when needed.PRISCILLA M. | Overall Experience
El cliente no dejó un comentario.LeeAnn D. | First Impressions
El cliente no dejó un comentario.TRELLESHEA T. | Overall Experience
thank youDaniel N. | Overall Experience
My quest for an easily accessible, short term storage unit was resolved by the U-Haul representatives. Their quick response with availability notification was essential to begin my project. My thanks to this well-run team!Lisa N. | Overall Experience
The facility was well lit, but my unit was very dark. That made it a little tough to search in boxes Staff was courteous and facility was clean.Kathleen M. | Overall Experience
El cliente no dejó un comentario.DONALD H. | Overall Experience
El cliente no dejó un comentario.Lakeishia B. | First Impressions
I wish the inside of the storage had a lightCourtney B. | Overall Experience
El cliente no dejó un comentario.DIANE H. | Overall Experience
The staff were always very helpful and professional.sherri m. | Overall Experience
El cliente no dejó un comentario.Shannon P. | Overall Experience
El cliente no dejó un comentario.Alvin W. | First Impressions
The office was always pleasant and understanding. There customer service was exceptional and they understood life happens. They waived a late fee more than once and that meant they listened, not just the fact you were late and there were no exceptions. THANK YOU TO THE LOVELY LADY AT THE DIVISION LOCATION!!! THE WAY YOU TREAT YOU CUSTOMER IS THE ABSOLUTE BEST!!Dannella D. | Overall Experience
I truly appreciate the services and will use it again!Tashame A. | First Impressions
The ABSOLUTE BEST customer service ♥️♥️ Wouldn't go anywhere else for these type of needs in life. From the two young men who greeted me, the manager who did some special stuff for me, they rocked! They went above and beyond. If I were to run a business, this is the type of customer service I would want and expect. EXCELLENT place to do business from customer services, easy access to storage, rented a truck also on this day, one stop shop!Raschelle R. | First Impressions
Aaron has been very helpful and his female assistant with the New Orleans accent is awesome. The entire staff is really good.Tracy J. | Overall Experience
We arrived hot, tired, and hungry, there was an issue with the storage unit availability for the 3rd time, using the corporate reservation system-allowing us to reserve large units that were not even at the location, but the local staff worked very hard to resolve. I cannot remember the young lady's name, but she was empathetic to our situation as she had recently moved from Louisiana to Texas. Because of her customer service and kindness, we felt this ended in a positive experience. Nice to see nowadays, all of the staff were very helpful. We would like to thank everyone at 2315 Division Rd, Arlington Texas, that helped us. A great way to start our new home in Texas.5 Star customer service. ¡Gracias de nuevo!Regi A. | Overall Experience
El cliente no dejó un comentario.Dashia R. | First Impressions
El cliente no dejó un comentario.Steven L. | First Impressions
El cliente no dejó un comentario.Hector R. | Overall Experience
El cliente no dejó un comentario.Sollymary V. | Overall Experience
Stuff was in storage for a little over 9 months. Items still in good condition. General manager worked with me with payment flexibility.kiara c. | Overall Experience
Customer service at this location were amazingALEXIS C. | First Impressions
Very friendly and helpful staff. Place was clean. No issues at all.Jennie C. | Overall Experience
El cliente no dejó un comentario.Ashley M. | Overall Experience
El cliente no dejó un comentario.Adolph H. | First Impressions
The staff was so prompt and courteous and ready to help they dropped everything to me sure I was taken care of. Highy recommended!!Lori T. | First Impressions
El cliente no dejó un comentario.Jessica C. | Overall Experience
El cliente no dejó un comentario.Aaron K. | First Impressions
El cliente no dejó un comentario.Francine S. | First Impressions
El cliente no dejó un comentario.MARDETTE F. | First Impressions
Many issues the uhaul units were not available our outdoor trailer parking was not available when we arrived but the staff worked hard to help us out-corporate uhaul needs to communicate with the individual dealers to guarantee reservations not wait til someone arrives with all of their belongings.Regi A. | First Impressions
100% fineJOE F. | First Impressions
Online setup smooth. Manager at facility, Aaron Crooker, very helpful, friendly, took time to explain accessing with code and giving direction to unit. Great customer service experience.Gloria H. | Online Move In
El cliente no dejó un comentario.TRELLESHEA T. | First Impressions
El cliente no dejó un comentario.Tim B. | Overall Experience
Thank you guys for your service it was great I will recommend your guys and if I ever need to store some things I know where to go. ¡Gracias!Melissa Q. | Overall Experience
El cliente no dejó un comentario.JESSIE P. | Overall Experience
The lady that took care of finalizing my reservation at your facility was one of the best I've ever had. She was excellent. Aaron WalkerAaron W. | First Impressions
El cliente no dejó un comentario.Nakiesha C. | Overall Experience
There was a lot of dirt, dust, and debris falling through the cracks of the ceiling and onto my stuff. We had signs of some water too, damage to come boxes and stains on some furniture.Albert C. | Overall Experience
Only thing need more staff at counter…. Also more equipment to move things out and in …latoya s. | Overall Experience
GraciasNeal B. | Overall Experience
El cliente no dejó un comentario.gary s. | Overall Experience
My Move out experience bad . due to One person who does not know their jobJonathan S. | Overall Experience
El cliente no dejó un comentario.destiny g. | Overall Experience
El cliente no dejó un comentario.CARLOS C. | Overall Experience
Clean place especially storage area.RYAN M. | Overall Experience
Was looking for boat storage. Uhaul was the only place in town with a space and a great price. Worth the price and great location.Michael H. | First Impressions
El cliente no dejó un comentario.Ray T. | Overall Experience
My vehicle was safe. Will use again.Nekesha A. | Overall Experience
El cliente no dejó un comentario.Rachel H. | Overall Experience
El cliente no dejó un comentario.Jonathan M. | Overall Experience
El cliente no dejó un comentario.THERESA J. | First Impressions
El cliente no dejó un comentario.Pat C. | Overall Experience
El cliente no dejó un comentario.TIFFANY S. | First Impressions
El cliente no dejó un comentario.JAMES O. | First Impressions
El cliente no dejó un comentario.Francisco Z. | First Impressions
El cliente no dejó un comentario.David M. | Overall Experience