It turns out I was given the wrong open trailer for a one-way drop off to San Antonio, Texas. The trailer that was assigned to me on my contract wasn't the trailer that was hooked up to my vehicle rental and dropped off after use in San Antonio. The trailer I received was assigned to another customer and the trailer that was assigned to me on my contract was given to the other customer. When the other customer returned the trailer that was originally assigned to my contract, they occurred a toll-charge that I was made responsible for because of the contract mix up. I spoke to a supervisor at this location. Who assured me I wouldn't occur any charges for the toll made by the other customer. When it fact, I was charged, and funds were withdrawn from my card on file. This is not acceptable! There are notes on my account concerning this matter in detail and both the location here and in San Antonio assured me everything would be worked out and taken care of. READ YOUR CONTRACT BEFORE LEAVE ANY UHUAL LOCATION!
LaShun F.Customer Reviews for U-Haul Moving & Storage of Arlington
Testimonials From Recent Customers
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Nothing, just keep being your selves.
GAIL H.Nice 26 foot length truck. Moved a 4 bedroom house 160 miles RT. Great cold A/C in the cabin!
Gary N.I never got my final statement for my rental.
Mike S.THE LADY ASSOCIATE WAS RUDE
Komecia R.This is the third time that I've rented from this location and it is always an easy process start to finish.
Jeff S.We rented a trailer. The best part about the transaction was your employee Aaron. He was very helpful. Went above and beyond when we had some issues with our trailer hitch. We will return next time we need a uhaul. Thanks.
Ruth H.Nothing to improve on. Friendly employees and a smooth experience.
John W.The equipment was good and the check in and check out process was really quick. Great experience!
Elizabeth A.I left my laptop and the case in the truck please save it for me until I get there
Ashley M.The employees were very friendly and helpful.
Clare H.I love the way the staff welcomed me to their office.
seifah B.Improve you reservation procedure!
Teresa J.Best service from any U-Haul location I have ever had.
Kenny W.Very neat and professional.
Edgar M.The staff was very bad treating especially the lady ,, and there was truck and cargo van in the yard and the website say it's available but they keep saying that no ,, sold out ,,, after I reserve online and try again after 30 min ,, there face was weird and they refuse to rent me with California license and they ask for someone with Texas license,,,,,, it's not my first time renting from U haul and I know that I have to carry USA license but I was disappointed and had to bring my friend with tx license to rent it for me ,,, Iam very disappointed this time
Mustafa A.The car that was rented to us had problems with the brake and the steering wheel. It was very hazardous to drive because pressing in the brake would push against the pressure. Sometimes when driving the steering wheel, it would jerk to the right. Also, the person at the counter did not have patience for my questions considering this was my first time renting a uhaul truck for moving. Everyone was rushing us out and not wanting to help us.
Martha or Maximo H.The staff at this location appear to be friendly with customers and busy with doing their jobs. Awesome!
Moiya B.The lady at front desk is very helpful. She was the reason for my smooth rental experience.
Manohar P.They took days to send me my receipt when I dropped off my auto transport and truck. Then when I receive my receipt It said I dropped it off days after I dropped it off. I dropped everything off Wednesday it said I did Saturday.
Travonna B.Did not explain everything but I think she was having a bad day We all have them
lia H.At drop off, no signature was required, had to wait a few moments for someone to come out to unhitch the trailer, not very friendly.
Veronica W.I have used them several times in the last few weeks, they are all great to work with. Definitely recommend!!!
RAYMOND C.Staff was friendly and helpful
Derrell P. | First ImpressionsI love this place you all are the best thanks again
Micheal M. | First ImpressionsNo comments at this time. Great, keep up the good work!
David N.Pick-up was a disaster. Didn't have my reserved trailer. I had no option other than to take a smaller trailer that did not fit all of my load. I was there for well over an hour messing with this when it should have been a simple in/out process.
Brian H.The manager Aaron never ever lets me down the vehicles are clean the ready for Moody to pick up this is one of the best U-Haul is in Texas Dr Debi Kannike
Deb K.The location was fine but overall experience was not good. Website gave a partner dealer closer to my house, set up for 24/7 mobile process with a 6am pickup time. Come time to pickup, turnsout that location doesn't have 24/7 option and had to wait until they open at 10am. Get text from uhaul that I have not checked in and my reservation is going to be cancelled if I don't. I call Uhaul and explain and the location didn't even have the truck I reserved. Uhaul routed me to this location for a 10:30am pickup, I went smoothly after that but I ended up having to do the move in the heat and losing part of the 6 hour reservation which is why I reserved at 6am, this location opens at 7, had I known the Arkansas location didn't do 24/7 or even have the truck I reserved, I would have just gone with Division location. Overall, this location is great but the online reservation process shouldn't tell you a location has 24/7 mobile service if they don't and not allow you to reserve a truck they don't even have.
Jason M.Lady on the front desk was very receptive and explain everything well. I had a great experience!
Hector M.Customer service at Uhaul was excellent! The Big Hawk Helpers were AWESOME!!
Roscoe L.The vehicle check out and check back in process was quick, the crew were very professional, and the truck I rented was clean and operated great for my hauling needs. I'll rent another UHAUL vehicle again from this location.
Joseph N.good customer service
Kenny B.I have used this location several times with no hassles. This time I was able to order online so check-in was easy when we got to the store. UxHaul is my go-to for rentals.
Valerie R.I wanted to drop the vehicle at a location that was much closer to where I unloaded.
Susan A.Returning after hours could use some improvement, as far as the app function goes.
robert H.The truck was a rolling wreck waiting to happen, I had a lovely white knuckle day. I told the attendant when I returned the truck would track straight and he didn't seem surprised or offer an apology. Seems that's what you get with U-Haul. I did occur to me why the trucks are orange because they are road hazards.
Randy G.The team at this U-Haul were super nice and worked with us when we got into a jam!! Very good customer service!!
Molly B.I only engaged with one staff member at the “Return Equipment†bay who unhooked the trailer: he was professional and courteous. After he completed unhooking the trailer, I did not receive a receipt for dropping it off on July 17th before 2:pm, because he said that everything was all set. However, today I notice on my recent credit card bill that I was overcharged for the trailer rental, which also states that the trailer was returned on July 19th. Who do I contact to have the error corrected? Thx.
Josie M.My card did not work and I couldn’t put my items in causing me to have to rent my truck an additional day which meant the movers/helpers I had the previous day were not available the next day.
Marquita A. | First ImpressionsFast & friendly service, very knowledgeable & helpful employees
TERRAN C.Both locations from Texas to Mississippi the people was so awesome and very friendly
Michelle J.Pacifically asked for unit on the outside and I did not get that they gave me a unit inside and it was too small so I had to get in contact with another U-Haul company that took over our to find me a larger space are very dissatisfied with the person who took my call and didn't get it right thank you
Daphane D. | First ImpressionsGreat staff Friendly and professional
Michael H.Very good experience.
David G.The truck had broken parts inside. And no way to hook up a phone.
Carrie F.Bueno
Victor C. | Overall ExperienceGreat place, kind employees. Thank you for all of your help!
Ricky K. | Overall ExperienceAll the staff was wonderful and very friendly. Great communication and very helpful.
LaTaira M. | First ImpressionsThe unit itself at ( 2315 W Division Arlington, TX 76012) no complaints however the building advertised climate controlled at around 60 degrees Fahrenheit yet the thermometer where the sign and the thermometer are read 97 degrees Fahrenheit. I went to the office but it was after hours on Sunday so only the unit was accessible. I called a few days later to make sure they were aware of this issue and the front office worker became extremely defensive saying I could move out when all I was doing was ensuring they knew about it . I asked when it would be fixed he pretty much said never . Therefore I asked if us customers would receive some type of credit or discount until the issue was corrected he was very rude and said no because the plans to control the temperature haven't been approved and to just move my things out after I already told him I didn't want to . I think it's because the insulation in the building is rotted hot and falling down into peoples units … I have photos / receipts to support my claims . Please contact me if you would like to follow up on my review. Best regards ,
Ty Shona B. | Online Move InWhat a great group of people and soooooo helpful !!! Aaron and the other staff went above and beyond! I have been using U-Haul to rent vehicles and store extra stuff (or for households in transition) for over 20 years and have never been disappointed. This was no exception, and was actually the best experience I have had with a U-Haul location so far.....I would recommend them without hesitation!!
lisa e. | Overall ExperienceThe actual location was fine and everyone was knowledgeable and friendly but the customer service rep over the phone when I booked it misinformed me about the init that I was renting but the location set me up with what I needed
Staci C. | First ImpressionsEmployees at this location are very attentive. ALL OF THEM ARE GREAT
Ahlmario C. | Overall ExperienceWorked great, easy access, very convenient
krista H. | Overall ExperienceAppreciate the employees that h we lord with check in
Anthony B. | First ImpressionsWhat a great staff!! Very helpful, knowledgeable and friendly!! They got me set up and shown to my unit in about 10 minutes....couldn't be happier!
lisa e. | First ImpressionsI had a horrible experience with Uhaul in Arlington TX I had my brand new camper parked there, and somehow someone snuck a camper into the gated area where the larger vehicles and campers are parked and they managed to smash into my camper tried covering the damage to mine and repaired the damage to their camper. Uhaul never removed the trespassing camper from the lot and I had to file a police report that did get me the help I needed to charge the other person with the damages and I had to file a claim to get my camper repaired at a cost on $10,000 in damage and it won't be available until after summer 2022. Uhaul did nothing to help me...
Andrew T. | Overall ExperienceAnesia has been very helpful every time I have been in your facility. All the staff I have met have been friendly, courteous, cheerful and helpful. My thanks to everyone.
Vivian M. | Overall ExperienceEasy and convenient
DONALD ABBOTT D. | Overall ExperienceNice place
Mark C. | First ImpressionsThey were soooo nice and helpful
Tiffany C. | First ImpressionsThis location gave me great service.All the staff are friendly and professional.The manager worked hard for me to get what I wanted.Much appreciated and I would recommend this location to everyone.
John J. | First ImpressionsVery nice staff and I appreciate you making me feel like I'm apart of the family, thanks! If I should ever need a storage again in the future uhaul in Arlington Texas will be my choice! Thanks again for everything
Barbara F. | Overall ExperienceThank you for your services and great courtesy!!
Tashame A. | Overall ExperienceOverall great experience with employees, willing to always help and answer questions when needed.
PRISCILLA M. | Overall Experiencethank you
Daniel N. | Overall ExperienceMy quest for an easily accessible, short term storage unit was resolved by the U-Haul representatives. Their quick response with availability notification was essential to begin my project. My thanks to this well-run team!
Lisa N. | Overall ExperienceThe facility was well lit, but my unit was very dark. That made it a little tough to search in boxes Staff was courteous and facility was clean.
Kathleen M. | Overall ExperienceI wish the inside of the storage had a light
Courtney B. | Overall ExperienceThe staff were always very helpful and professional.
sherri m. | Overall ExperienceThe office was always pleasant and understanding. There customer service was exceptional and they understood life happens. They waived a late fee more than once and that meant they listened, not just the fact you were late and there were no exceptions. THANK YOU TO THE LOVELY LADY AT THE DIVISION LOCATION!!! THE WAY YOU TREAT YOU CUSTOMER IS THE ABSOLUTE BEST!!
Dannella D. | Overall ExperienceI truly appreciate the services and will use it again!
Tashame A. | First ImpressionsThe ABSOLUTE BEST customer service ♥️♥️ Wouldn't go anywhere else for these type of needs in life. From the two young men who greeted me, the manager who did some special stuff for me, they rocked! They went above and beyond. If I were to run a business, this is the type of customer service I would want and expect. EXCELLENT place to do business from customer services, easy access to storage, rented a truck also on this day, one stop shop!
Raschelle R. | First ImpressionsAaron has been very helpful and his female assistant with the New Orleans accent is awesome. The entire staff is really good.
Tracy J. | Overall ExperienceWe arrived hot, tired, and hungry, there was an issue with the storage unit availability for the 3rd time, using the corporate reservation system-allowing us to reserve large units that were not even at the location, but the local staff worked very hard to resolve. I cannot remember the young lady's name, but she was empathetic to our situation as she had recently moved from Louisiana to Texas. Because of her customer service and kindness, we felt this ended in a positive experience. Nice to see nowadays, all of the staff were very helpful. We would like to thank everyone at 2315 Division Rd, Arlington Texas, that helped us. A great way to start our new home in Texas.5 Star customer service. ¡Gracias de nuevo!
Regi A. | Overall ExperienceStuff was in storage for a little over 9 months. Items still in good condition. General manager worked with me with payment flexibility.
kiara c. | Overall ExperienceCustomer service at this location were amazing
ALEXIS C. | First ImpressionsVery friendly and helpful staff. Place was clean. No issues at all.
Jennie C. | Overall ExperienceThe staff was so prompt and courteous and ready to help they dropped everything to me sure I was taken care of. Highy recommended!!
Lori T. | First ImpressionsMany issues the uhaul units were not available our outdoor trailer parking was not available when we arrived but the staff worked hard to help us out-corporate uhaul needs to communicate with the individual dealers to guarantee reservations not wait til someone arrives with all of their belongings.
Regi A. | First Impressions100% fine
JOE F. | First ImpressionsOnline setup smooth. Manager at facility, Aaron Crooker, very helpful, friendly, took time to explain accessing with code and giving direction to unit. Great customer service experience.
Gloria H. | Online Move InThank you guys for your service it was great I will recommend your guys and if I ever need to store some things I know where to go. ¡Gracias!
Melissa Q. | Overall ExperienceThe lady that took care of finalizing my reservation at your facility was one of the best I've ever had. She was excellent. Aaron Walker
Aaron W. | First ImpressionsThere was a lot of dirt, dust, and debris falling through the cracks of the ceiling and onto my stuff. We had signs of some water too, damage to come boxes and stains on some furniture.
Albert C. | Overall ExperienceOnly thing need more staff at counter…. Also more equipment to move things out and in …
latoya s. | Overall ExperienceGracias
Neal B. | Overall ExperienceMy Move out experience bad . due to One person who does not know their job
Jonathan S. | Overall ExperienceClean place especially storage area.
RYAN M. | Overall ExperienceWas looking for boat storage. Uhaul was the only place in town with a space and a great price. Worth the price and great location.
Michael H. | First ImpressionsMy vehicle was safe. Will use again.
Nekesha A. | Overall Experience