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DANNY NCustomer Reviews for U-Haul Moving & Storage of Arlington
Testimonials From Recent Customers
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No suggestions for improvement. The facilities were clean, and the service attendant was helpful and friendly.
RUBEN SKobe was ready for me when I arrived with the trailer. Fast and professional service.
JAMES TThe staff was awesome went. above and beyond
MARGARET TThe people where friendly my only complaint it thats i ask for dolly on the truck and when i got to my location there wasn't a dolly..
OLEVIA SWill rent again. Thank you
Deborah E | Overall ExperienceGreat experience, super simple and fast
ALEX AThe staff is the BEST
Paula B | Overall ExperienceG4reat last minute service and pick up thank you.
Walter DParking lot was overfilled with returns so I had to park in a side area. No contact with personnel.
Steven NYou can walk in with confidence Talk to any ...attendees And will assist you with professionalism...and give you the best of the services... 100% I recommended...all friendly peoples Thanks
JOSE LPatrick at this location and his team were very fast, helpful and professional. I loved using Uhaul to quickly move to my new place. Ala
ALA AHave used this location several times, will be back when needed next time
Mark VQuick and Easy. Was really looking forward to using the app but once at the location there weren't really any instructions on how to proceed. All good though, the guys got me in and out
Vision TCouldn’t have been better
NANCY W | First ImpressionsDoing a good job
LAMAR LKeep doing what you're doing 👍
JOHN SCody had my reservation, truck was ready, and everything went very smooth. The return of the truck was fantastic! Pulled up to the drop off spot, was greeted, truck checked, and finished in under 5 minutes!
JIMMIE MI reserved a motorcycle trailer on line via the app. The pick up & drop off were seamless.
GLENN HGreat location had all the supplies I requested. Easily. Smooth.Great customer service.
SHANTELLE CI left items in the truck and they said I didn’t when we all know I did
DELANIA EI ordered, and was charged for, 10 moving blankets that I never recd. Please refund the $10 charge for the blankets. Gracias.
JOHN GThe vehicle was in rough condition. The breaks were as hard and you had to push extremely hard to slow down. The steering wheel was very loose and made it difficult to stay in the lane. However the customer service as the front desk was great.
Jarell R¡Gracias!
JEANNIE FEasy, professional, friendly.
William ROne agent tried to help me and did after some time as computers went down His supervisor appeared but was not very helpful and appearance not professional The quien was great worked perfectly
STEPHEN SNew tires on this trailer. Hooked up and on my way in 15 min.
John GFix the cheap packing tape. Terrible
Joy CThe only thing I disliked was a raise in prices every year. I had an outdoor unit and nothing changed for the almost 20 years I had the unit except the price. Everything else was fine.
ROSE H | Overall ExperienceThe gentleman that helped me unload was professional, nice and helpful. Would definitely go back to that location.
Phillip DThe manager and staff were very helpful.
Sonia BNot sure, everything was an easy and simple process and very friendly staff.
DAVID RI had several things that occurred that were frustrating on an already high stress moving day. -the phone app to check in. I had never used this before but am adept with technology. I wasn't concerned. I was checking in and then was asked for 2 references and phone numbers. One of them was sitting right next to me. The other was my mother who was still asleep. After about 30 minutes of doing this over and over again, the office was open and it was a complete waste of time. I could have entered the references and phone numbers days in advance to get approval so that I could have skippped this step the morning of the rental. -next, I reserved an appliance dolly to rent. Upon my arrival, I was told that there were none. I asked about why my reservation stated that the order was guaranteed at this particular site (not the closest one to me), and was told that only the truck availability was guaranteed. The manager then told me that there were NO appliance dollies anywhere in the Dallas ft. Worth area. Really? None? This seems like a systems problem across all of u-haul. I was then offered 2 furniture Dollie's for the price of one. Have you ever moved a refrigerator with 2 furniture Dollies? No, it can't be done. So, what could be done to help? Fix the app to make the pickup a seamless experience. Prompt the customer to complete portions of check-in that can be done in advance, like references. Next, invest in more appliance Dollies. Not having one left me in a bind.
Nancy OCustomer service at this location was so rude in communication.
Mortada SExcellent service
Erwin W | First ImpressionsI saw roaches upon initial entry!!!!! That’s nasty
Tiffany S | Overall ExperienceEven tho I was at the wrong location was able still to get me the items I needed. Gracias
KYLA JNo complains
Joshua iThank you for a friendly and good service.
Laureano A | First ImpressionsThe staff was patient with me and walked me through the process and explained how to use the equipment!
TERENCE PI was impressed on how quickly I was hooked up and on my way.
SUSAN SExcellent place
CIRABEL EExtraordinario servicio al cliente
CYNTHIA GAlways great experience at this location!
GARY WFriendly customers service
LEE HThe truck I rented was not great. It got the job done, but acceleration was "jumpy" and driver seat was falling apart. Overall truck was clean and we got the job done. Appreciate this location and the services provided. Would still recommend and use again.
ROBIN GVery nice customer service experience
Glenda HThe thermostat read 87 inside which was the same temp as outside so it's not really climate controlled. I have things that will explode in heat that's why I chose climate controlled but it's definately not. Then I saw roaches scattering when I went to grab a dolly. That's disgusting if I were paying I would want my money back and I would not use this facility. I will be leaving a review to warn people
Tiffany S | First ImpressionsGreat experience. Pick up and drop off were quick. Everyone was friendly. I was charged what I expected to be. ¡Gracias!
William NMove closer in the city but I know that's not possible.
Demetria MThey were fast Efficient and friendly.
Shawn SI always use this location, customer service is great, they have a wide variety of products available.
alice wIt was okay
Thomas M | Overall ExperienceThe equipment was in bad condition some how but I couldn't see how. I rented a tow dolly and anything above 25 mph was so loud it was embarrassing. The matter was very urgent so with it being structurally sound as far as I could tell I continued. Next time we'll get myself time in case I have to take it back.
Joe MCynthia & Coby we’re great helps in my 1st uhaul experience
Zakiyyah FNothing comes to mind. Good location. Great Staff. Quick and simple dispatch and return.
Charles CI signed up for mobile pickup and was struggling with my APP so I went inside and received immediate and pleasant help. I ran late on my return and received a call just to make sure all was well, upon the returning of the truck I was in and out in 2 minutes. Everything went smooth and exactly as it should have.
Doug HVery professional and explained everything clearly.
Pamela PMejor precios
Jose BGreat staff. Very helpful. Easy process.
Barry RThe owner made everything smooth for me
Tiffany GKeep up the good job and great customer care.
geoffiey mColby was the greatest! So helpful and customer oriented. Give him a raise!!!
Paula B | First ImpressionsExcellent customer service at this location. All of the workers were very helpful and respectful. I was impressed with their work ethic, even when the trucks were coming back in.
JEREMIAH TTurned the vehicle in and the staff was awesome.
john wRates keep going up once or twice a year and is more expensive than nicer places to rent from, air conditioning hasn’t been working lately and was really hot inside and that’s why I paid so much for a climate controlled unit, lot gets chaotic at times and hard to get in and out and parking to get into storage isn’t great, staff are always helpful and nice to me and the manager Aaron has always been good to us
Scott B | Overall ExperienceGood rates only go up 10 over 2 yrs ain't bad at all Aaron cooker boss man very cool.
james m | Overall ExperienceThe staff there were very friendly and took care of me quickly I would give them more than 5 🌟 I will continue doing besniss with you guys very happy
Robert Z | First ImpressionsThis was the best storage experience i could hope for. Clean, cool, easy to access, staff was helpful. Before we even finished moving out, they had already taken care of closing out the account. That is how attentive they are. If you need a wonderful place to store your goodies or rent a truck, this location cannot be beaten.
Nolan H | Overall ExperienceStorage units are in marginal condition at best. The ceiling insulation is dropping off. Price wasn't competitive. The individual that I dealt with at the facility was very friendly. Just the price and condition of the facility left quite a bit to be desired.
CHRISTOPHER P | Overall ExperienceThis is the best Uhaul location. Staff is top notch!
DANIEL C | First ImpressionsVery helpful and polite. The staff was very friendly
marilyn c | First ImpressionsI have been storing with U Haul for over 30 years. I would not go anywhere else. The staff has been terrific. Many blessings to each of them.
LINDA J | Overall ExperienceGreat service
Esther H | First ImpressionsNothing against this location. Just Wish there was some sort of roofing at facilities in general because we had to unload & move-in in the pouring rain. It was also cold & windy.
Ariane B | First ImpressionsEverything was great except the fact that there was no light source within the actual unit itself which made it kind of difficult to store and get certain things out when needed.
Steven P | Overall ExperienceStaff is excellent!
DANIEL C | Overall ExperienceStaff nice and friendly and worked with me when I was late on a payment. The units was kept clean no bugs or rats
ELIJHA F | Overall ExperienceAll staff friendly and helpful. Would recommend to anyone looking for storage needs.
TLEEAA W | Overall ExperienceThe only thing that bothered me was that it was supposed to be controlled and there were several months where it was in the 80’s
Alicia C | Overall ExperienceStaff is excellent!
DANIEL C | First ImpressionsIt is my favorite company. Very safe and reliable... Thanks to the staff
HAMID S | Overall ExperienceUnit was old and had holes in the wall
Shaunda M | Online Move InI had my storage unit for 5yearz. I never had a problem
Sandra D | Overall ExperienceThe staff was EXCEPTIONALLY helpful...answered all questions and explained the follow up thoroughly. Gracias
Wanda B | First ImpressionsI would have been nice to have a light in the unit itself. I had to bring a Lantern.
Bernadette V | Overall ExperienceYou had access to both of my accounts and were set up for autopay- you regularly "could not run" My card at the due date and charged me late fees, on something you didn't do. You. Essentially stole from me. Your location is corrupt.
virginia m | Overall ExperienceThe staff at this facility is always friendly and helpful. I've used this facility twice now and have always had a good experience. I would definitely recommend!
Sarah M | Overall ExperienceIts just entirely to hot and has alot of roaches but the staff is wonderful
Sasha B | Overall ExperienceGreat staff. It's easy to give 5 stars when everything goes as planned, but the staff at U-Haul Moving & Storage Of Arlington do an exceptional job of providing great service even when unforeseen problems arise; when the unexpected happens, staff here turn it around quickly and with a smile!
Susan K | First ImpressionsExtraordinario servicio al cliente
grace d | Overall ExperienceI wish I had chosen a different facility. It's not climate controlled, the building itself looks sketchy. No ceiling just insulation, & there was a huge spider in there waiting on me & bee attack me.
Meka G | First ImpressionsFacility was clean and well lit. Positive rental experience.
phyllis N | Overall ExperienceGreat service. Very pleased with this facility and their staff.
Rosa D | Overall ExperienceI was informed when renting during check in that I could add the U-Haul insurance by phone and via e-mail offer. I however was told at the location that they do not do insurance on units in the outside storage area and made me sign a waiver if I wished to use the space already reserved. I also was informed that my access was not 24 hours since the access gate was and has been broken waiting on a motherboard. So I was shocked to see a tow truck use the gate while I was off loading my trailer. When I mentioned it to the worker in the front he said it is intermittent. Both of these items should have been made clear prior to me reserving the space.
Gabriel M | First ImpressionsKoby is amazing and extremely helpful
Robyn R | First ImpressionsFare prices, clean and friendly . Would get a storage and a uhaul from them again
Tami S | Overall ExperienceEnjoyed dealing with this location. Very organized and helpful.
ERIN W | First ImpressionsThe only reason I wouldn't recommend this location to a friend is because it needs to be updated the is no roof to the storage rooms in the facility you can see the insulation which rubs off onto products put inside if you have to use the full space of the room which I did.
TSHEA C | Overall ExperienceThe person who assisted me was polite and very helpful. He showed me the units and answered all my questions.
monica b | First ImpressionsAll staff were friendly and accomodating...
William H | First ImpressionsUhaul Storage in Arlington off of division is the best
Laura M | Overall ExperienceExcellent customer service and ability to assist the customer per their situation.
FELICIA H | First ImpressionsPoor Service
Chancey A | Overall ExperienceRenting experience was great. I used the facilities until I finished moving then closed my account when the unit was no longer needed. Every part of the process was quick and trouble free.
Paul L | Overall ExperienceThanks🤩
Tanisha E | Overall Experience