Customer Reviews for U-Haul Moving & Storage of Apple Valley

1,189 reviews

20777 Bear Valley Rd   Apple Valley, CA 92308

(760) 813-3245

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(760) 813-3245

20777 Bear Valley Rd
Apple Valley, CA 92308

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Service was great and easy for picking up and turning in equipment.

Hector Estrada 
Rating:
5.0

Customer did not leave a comment.

Daniel Angeles 
Rating:
5.0

Customer did not leave a comment.

Washington Leaupepetele 
Rating:
5.0

Customer did not leave a comment.

SHERELL ALLEN  |  First Impressions 
Rating:
3.0

The time it took to get this moving on pick up day could've been faster / smoother, but they were friendly and the job got done.

Shawn cloutier 
Rating:
2.0

I had to call twice to verify that my unit was cancelled and the next day I still got charged. I had to call three separate times. The man I spoke with on the first day said he was going to verify I had moved out and never did. It wasn't until the third call that a lady actually checked and issued my refund.

makenzie lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray Lopez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Benjamin Van Haastert 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Oscar Peraza 
Rating:
5.0

Customer did not leave a comment.

Ron Henderson 
Rating:
5.0

Customer did not leave a comment.

MICHELLE CHAVEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice Shelton 
Rating:
5.0

Customer did not leave a comment.

Glen Waller 
Rating:
5.0

Good people to work with. Equipment is well m

Ron Henderson 
Rating:
5.0

Trailer worked great and the staff was helpful and friendly.

Robert Nicholson 
Rating:
5.0

Lower rates and extend mileage

ronald hayden 
Rating:
4.0

Customer did not leave a comment.

Anthony Myers 
Rating:
5.0

Customer did not leave a comment.

Stacy Allee 
Rating:
5.0

Very customer friendly. Very attentive. Like the home town fell. Will Uhaul for all my moving needs.

Wil griego 
Rating:
5.0

The only thing I am going to complain about is the price. Nobody WANTS to put their stuff in storage, we do it because we have no other choice, & the people that make the prices take advantage of that. I was paying $270 +tax and late fees, bringing my total to over $300 a month. This last month they took their money leaving my bank account -$214. I got my stuff out so I don't have to worry about losing my stuff in a storage unit again. I appreciate being able to use it, but I hate doing it. Please think about lowering prices so that maybe less people lose their belongings.

Stacey Otta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Toboco 
Rating:
5.0

Customer did not leave a comment.

Glen Waller 
Rating:
4.0

Customer did not leave a comment.

MICHELLE CHAVEZ  |  First Impressions 
Rating:
5.0

No tongue jack on 16ft enclosed trailer. Very hard on the back

charles Kitchens 
Rating:
1.0

The entire experience was dreadful. I spent hours on the phone. The order was shipped to the wrong location originally. Then U-Haul blocked me in for a week.

Victoria Mabie 
Rating:
5.0

Customer did not leave a comment.

connie davis 
Rating:
5.0

Staff is so friendly and helpful.

REBECCA DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Forbes 
Rating:
5.0

Customer did not leave a comment.

Manuel Garcia 
Rating:
5.0

Customer did not leave a comment.

william chris pullen 
Rating:
4.0

Customer did not leave a comment.

Dan Bousman  |  Overall Experience 
Rating:
5.0

The general manager was very helpful and was humorous :)

Rachel Taylor  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jessica Bieda 
Rating:
4.0

Customer did not leave a comment.

DORIS BAUGH 
Rating:
1.0

Customer did not leave a comment.

Kevin Kaczor 
Rating:
5.0

Customer did not leave a comment.

Glen Waller 
Rating:
5.0

Don't believe that there's anything that needs to be improved. I was well taken care of and shown a high level of professionalism

JOSEPH ROORDA 
Rating:
5.0

Customer did not leave a comment.

luis villanueva-quezada 
Rating:
5.0

Very friendly staff.

MARGARITA MEDEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william chris pullen 
Rating:
5.0

Nothing, you guys were great 👍 Thank you 😁

shelly porter 
Rating:
5.0

Lady that helped us was great!!

Phillip Macaluso 
Rating:
5.0

The place is fine. but the truck was bad. because it kept going off at every stop.

carlos gamez 
Rating:
5.0

Customer did not leave a comment.

philip alstine  |  First Impressions 
Rating:
5.0

Great customer service …Thank You …Everyone thinks that U Haul is very expensive so I tried it ….and it was very reasonable,I was surprised….so guess what ,,,, I just learned something and for all my moving needs I will be using U haul ….Thank You …and I will be telling all my friends and family about the customer service and the affordable prices at U Haul ….

Scott oliver 
Rating:
5.0

Customer did not leave a comment.

KELLIE COOK 
Rating:
5.0

Customer did not leave a comment.

Michael Stewart 
Rating:
5.0

Customer did not leave a comment.

ODALYS RUIZ 
Rating:
5.0

No suggestions. My experience was smooth without complications both renting and returning the Van

wanda WILBURN 
Rating:
3.0

Customer did not leave a comment.

Olivia Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynne Keys  |  Overall Experience 
Rating:
3.0

the lock on truck i rented would not open the car was gone for he day i didn’t get any help a inconvience an error on uhaul

RYEISHA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen Waller 
Rating:
5.0

Customer did not leave a comment.

josephina nava 
Rating:
5.0

I moved across town a couple of months ago. I was pressed for time and the truck was full, so I left. few things behind at my old place. Check-in and pick-up was super convienient. I was in and out in just minutes. I will definitley use them again the next time I need to move something big.

john cornett 
Rating:
5.0

Customer did not leave a comment.

andrew whipple 
Rating:
5.0

Customer did not leave a comment.

Megan Blackwell 
Rating:
2.0

U-Haul was at just above quarter tank of fuel. You should not have to stop for fuel before using vehicle. Vehicle should come with full tank ready to work. Also truck had death wobble between 65 and 75 mph, front tires way out of balance and front brakes were annoyingly squeaky. For the price you pay you would think vehicle would be ready to go with fuel and no mechanical issues.

Justin Holcomb 
Rating:
5.0

The place U-Haul told me to go was closed. I went to another location and they were excellent. Had this been my first experience I would not use U-Haul again.

MARTHA HICKS 
Rating:
5.0

Customer did not leave a comment.

Lance Hankins 
Rating:
5.0

Customer did not leave a comment.

joann samaniego 
Rating:
4.0

Customer did not leave a comment.

Brandon Murphy 
Rating:
4.0

Drop off after hours was nice and simple

Nichole Taylor 
Rating:
3.0

Everything we fine just trailer a bit over priced for the size.

Eliana Bobadilla 
Rating:
3.0

Customer did not leave a comment.

Jasmine Sims 
Rating:
5.0

Staff very friendly, easy to pick up and drop off. Would rent again.

Alfred Pena 
Rating:
5.0

Nothing, it's all good! Thank you.

IRMA CHACON 
Rating:
5.0

Customer did not leave a comment.

Cheryl Sumlin   |  Overall Experience 
Rating:
5.0

Thanks

Patrick Vo 
Rating:
5.0

I've always chosen UHaul, either this location or Victorville because they are the most efficient, knowledgeable and helpful. The equipment is top notch and clean, their hours of operation and very convenient for me to work with. Thank you to all the staff, you all are great.

Debra McKenzie 
Rating:
5.0

Customer did not leave a comment.

MARTHA HICKS 
Rating:
1.0

When I scheduled for high desert that’s where I want the boxes to come from ( not Redlands) I spent several hours trying to correct that problem plus’s many others.

Thomas George 
Rating:
5.0

Customer did not leave a comment.

Mako Coulter 
Rating:
5.0

Easy access and safe

Robert Konikow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Martinez 
Rating:
5.0

Customer did not leave a comment.

Craig Henderson 
Rating:
5.0

Customer did not leave a comment.

Michael Phillips 
Rating:
4.0

Nothing at this time.

Debra holly 
Rating:
5.0

None

Robert Gonzales   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CAROLYN GIBSON 
Rating:
5.0

Customer did not leave a comment.

melvin askew 
Rating:
5.0

Young lady that help me was great efficient and knowledgeable

Jerome Fisher 
Rating:
5.0

The Good serviceM

Don Jeffreys 
Rating:
5.0

I have rented several times at this location. The crew her is professional and takes great care of the customers.

William Smith 
Rating:
5.0

Customer did not leave a comment.

Verna Clark 
Rating:
5.0

Thank you..

Harry Vazquez  |  Overall Experience 
Rating:
4.0

To whom it may concern, Just keep up the good work. Quick and easy stop in to U-Haul one stop shop.

Tony Brown 
Rating:
5.0

Everything was good .

SHERITA JACKSON 
Rating:
5.0

Customer did not leave a comment.

Jorge Deras 
Rating:
4.0

Customer did not leave a comment.

Rosalinda Tinoco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Lintner 
Rating:
5.0

Great customer service! Friendly and very knowledgeable! Best experience so far. Thank you

Stephen Ogle 
Rating:
5.0

Customer did not leave a comment.

Andrew Kohl 
Rating:
4.0

Customer did not leave a comment.

Rosalinda Tinoco 
Rating:
5.0

Customer did not leave a comment.

Sonja Poulsom  |  First Impressions 
Rating:
5.0

Apple Valley CA UHUAL was great!! Great Customer Service Clean truck and very comfortable

debbie canizales 
Rating:
5.0

Customer did not leave a comment.

patrick richard 
Rating:
5.0

It was easy

Joe Garza 
Rating:
4.0

Have a truck to be dropped off at another location.

Vanessa Crooms 
Rating:
5.0

Customer did not leave a comment.

Leslie & Alisa Carey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Kennamer 
Rating:
4.0

Customer did not leave a comment.

Muriel Durden  |  First Impressions 
Rating:
4.0

When I checked the vehicle out, they stated that it had a half a tank of fuel upon getting down the road I discovered it was at a quarter of a tank. I had to put $55 in fuel in it just to get it up to a half a tank and then had to put another $20 into it for the fuel I used

Daniel Opbroek 
Rating:
5.0

You don’t have to do anything. Everybody was polite and courteous. Especially one employee. His name was Rick. Very professional. He knew what he was doing. Explaining the dos and don’ts. If I need to rent another trailer or anything, I would definitely do it at this location.

RICARDO MUZQUIZ 
Rating:
5.0

Customer did not leave a comment.

Chad Mc Quinn 
Rating:
5.0

Customer did not leave a comment.

john cornett 
Rating:
5.0

I would always be a valued customer and let others know this is a wonderful place to purchase a storage ...

ANNE BELLOW  |  Overall Experience 
Rating:
5.0

Employees made me feel very welcome and were very thorough on explaining to me the questions that I had I had a very good experience. Thank you. I will definitely be back Ray Vaughn great west manufactured .Employees made me feel very welcome and we’re very thorough on explaining to me. The questions that I had I had a very good experience. Thank you. I will definitely be back Ray Vaughn great West manufactured home solutions.

Octavio Morales 
Rating:
3.0

I wish I could say that all was well but only one situation had me a little bit uneasy. The attendant that was servicing me she seemed to have had a little bit of an attitude with me when I was searching for my son's phone number to be another option for them to call please seem to have took attitude with a bad look on her face about me not knowing the numbers right off when I told her I had to go and ask my son that was outside but then when I saw he was inside and I turned to come back I got her having her hand rested to her head elbow on the counter like she was super bored with me. That one little incident made me wish I had the attendant that was next to her because he serviced his customers really well and with the smile. I tried to do my very best to give her the answers that she wanted she should have had more patience with me.

WINNETKA WINSLOW  |  Overall Experience 
Rating:
5.0

The truck needs an alignment or tire adjustment it rode wobbly bouncing from side to side like a strut or tires was misaligned or worn on the inside.

Marlee Eve 
Rating:
5.0

Customer did not leave a comment.

Frank Garcia 
Rating:
5.0

Customer did not leave a comment.

Brandon Turrentine 
Rating:
4.0

Customer did not leave a comment.

JEUNESSE MCELROY 
Rating:
1.0

The staff can be very unprofessional all the way up to the General Manager. I think they need a strong customer service training to help them deal with certain situations properly.

KELLY RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Burwell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

EDNA ROYETON  |  First Impressions 
Rating:
5.0

Nothing. Everyone was professional, the facility was neat and clean. Steve was excellent, very professional and knowledgeable.

Evelyn Robinson 
Rating:
5.0

Customer did not leave a comment.

Yolanda Otero 
Rating:
5.0

Very efficient. Clean and well organized.

Dale Derischebourg 
Rating:
4.0

Employees where really helpful and customer service was excellent.

Christian Moye  |  First Impressions 
Rating:
5.0

The process for pickup and drop off was very smooth and straightforward. Both associates that assisted us were polite and helpful.

Sierra Rischmann 
Rating:
5.0

We enjoyed doing business with this UHaul store in Apple Valley, CA.

Linda Price  |  Overall Experience 
Rating:
5.0

From the start to the end. These workers are helpful, friendly, and enthusiastic; they help ease your worry, from the hookup and dismantling of the trailer, and prevent damaging your vehicle. This is my second time coming to the location, and I will return.

Sandra Pantoja 
Rating:
5.0

Customer did not leave a comment.

Salvador Navarrete 
Rating:
5.0

Customer did not leave a comment.

Rodolfo Duke 
Rating:
5.0

Very friendly staff.

Nicole Gerwig 
Rating:
5.0

The front desk lady is very kind and thoughtful. She thoroughly explains the companies policies and is very understanding of her work. I wish I got her name to make this more personalized. But, I would hope that she is compensated for her thoughtful efforts towards her work here.

Joseph Salama 
Rating:
5.0

Customer did not leave a comment.

Vasilii Zhatko 
Rating:
2.0

The cashier was rude and short. I did check out on line(pick up by phone). The app failed miserably. And the lady at the counter was simply rude about walking me thru all the steps i already did. The app told me i was already to go but needed more verification- she tried to call my phone before i could unblocked unknown callers. Check the video.

Stacie Sines  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

HERBERT BANKS JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lewis Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Guarino  |  Overall Experience 
Rating:
5.0

Staff was always helpful and friendly.

Louise Christina Nalian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICA THRONSON  |  Overall Experience 
Rating:
4.0

Friendly customer service!

MARTHA MUNOZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Konikow  |  First Impressions 
Rating:
5.0

Great customer service . Every one was helpful and really nice

Steven Parker  |  Overall Experience 
Rating:
5.0

The staff was excellent and y friendly. I needed a bigger storage after arriving to unload the trailer and the transfer was made right away. It was a very smooth transition. The energy in the building was great. I would definitely tell any and everyone that they need to pull ip and do the storage and moving rental equipment thru them.

KELLY RICHARDSON  |  First Impressions 
Rating:
3.0

No directional signage, nobody told me how to check in, nobody told me I needed to check in, nobody told me how how roll up doors work, nobody told me how to get the interior door to open (because it's jacked and doesn't open consistently), nobody told me the roll up door is broken after a certain hour so I couldn't unload nearly as much as I wanted to last night and nobody on the phone could help me. Contact already made. I may have to wait until I'm on al long drive to hear back.

Brice Campbell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ELISEE MURPHY  |  First Impressions 
Rating:
5.0

Most of the problems I experienced were of my own creation. Orion is a wonderful and caring person. He took interest in my situation and found a way for the company to support me in my panicked state. Even when my storage was going to lien sale because I was unable to pay it, they still worked out a deal with me so I could retrieve my most valuable and precious items. Customer service like no other. 🙂

Tinamarie Masseth  |  Overall Experience 
Rating:
2.0

Change 3 times to 3.diffent locations We are stressimg.already, and last minute we got ti make it wotk??

GRISELDA SALAS  |  First Impressions 
Rating:
2.0

I had called for two days in a row trying to get arrangements made for my storage to get a key card since the internet was down when I got the storage and was told I needed to go to the app went to the app it wouldn't allow me to make the changes so I called the corporate called the corporate they transferred me five different times had to call back several times was on the phone for hours and never got the issues resolved there was one problem after another since I picked up my truck and problems continued with storage this has been a very upsetting experience for me

TERRY HOGLE  |  First Impressions 
Rating:
5.0

Thank you

dennis overton  |  First Impressions 
Rating:
5.0

Staff was very helpful

Lourens Klinkenberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN TERKEURST  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer pace  |  Overall Experience 
Rating:
5.0

The staff is so friendly and go way beyond to help I am so pleased with this U-HAUL. Thank you to all of them.

ALISIA ORTEGA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Snow  |  Overall Experience 
Rating:
5.0

Clean and secure

Albert Sandoval  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN PELLICCI  |  First Impressions 
Rating:
5.0

The staff was great! Very friendly, yet professional and they answered all my questions!

DIANA JOHNS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Walldez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

josefa acevedo  |  Overall Experience 
Rating:
5.0

Good runs the office is always happy and upbeat

Toni Manness  |  Overall Experience 
Rating:
1.0

God awful management, hard to reach office staff via phone. Waste of time.

Maya Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Chavarin  |  Overall Experience 
Rating:
5.0

Thank you for the time I was there =]

Joseph Oyzon  |  Overall Experience 
Rating:
5.0

As far as checking in the rating I chose is Excellent. I can not rate the overall satisfaction until I have actually been there for a while. First impressions were great.

Walter Barclift  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Smallwood  |  Overall Experience 
Rating:
5.0

All staff was awesome 👌 👏

Desiree Romero  |  Overall Experience 
Rating:
4.0

Everything was very professional. Cordial and good business

LUIS RODRIGUEZ  |  First Impressions 
Rating:
5.0

Your staff was excellent great job.

Robert Cruz  |  Overall Experience 
Rating:
5.0

Very helpful service

Kathi Ahumada  |  First Impressions 
Rating:
5.0

Great your young man working there he is very knowledgable and put together ! Helped out so much he should be running this location

Amanda Spitzer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THELMA EVANS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amalie Newvine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda Bonds  |  First Impressions 
Rating:
5.0

I really enjoyed the staff's customer service and the facility is super clean

Patricia Brackens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominic Sarabia  |  First Impressions 
Rating:
5.0

The only problem I had was there was dog pee in my unit when I arrived . They did mop it up for me .

Regina Grether  |  Online Move In 
Rating:
5.0

Keep up the good work

Melodie Downey  |  First Impressions 
Rating:
4.0

On move out day, the back doors didn't work so we had a much longer walk. Very inconvenient, left me with a bad feeling on last day. Too bad...

Sylvia Powell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaTasha Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

melissa wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN BROWN  |  First Impressions 
Rating:
5.0

The staff at this location has always treated me with respect and kindness and has resolved any issues that I've ever had in a timely manner I wish to come in them all for doing a great job and seeing to all their customers needs

Rita Rosales  |  Overall Experience 
Rating:
5.0

Orion is an amazing and extremely helpful person. He ironed out all my issues with ease! Thank You.

Tinamarie Masseth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Midkiff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ludeel Weatherspoon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esther Deleon Guerrero  |  First Impressions 
Rating:
5.0

This uhaul storage is the best in the high desserts I would recommend to family and friends sincerely Richard D Thompson great staff

RICHARD THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina Ellman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STACEY GAYTAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ana Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDMOND COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIANA WOODY  |  Overall Experience 
Rating:
5.0

Olivia Sanchez was awesome

GERALD GOODRICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickeia Bowden  |  Overall Experience 
Rating:
4.0

Orion was really helpful and treated us with respect.

Jaquetta Shelton  |  First Impressions 
Rating:
2.0

Your staff and yourself were rude, cold and made me feel un welcomed your staff were rude and aggressive. They talked about me behind my back. They thought I had left. Horrible experience. Can't wait to get out of their. You had plenty of empty united but insisted on putting us at different areas and did not have the right size available even though you had green tags . Very bad sadecperirnce. With your staff. And the way they made us feel. Sad no ever o no ce did I see your staff smile or ma kk e mm e feel welcome. And your corporate office is extremely in helpful. Why have a customer service if they don't help.. also

Lisa HAro  |  Overall Experience 
Rating:
3.0

Just hard to move of course usually moving has to be within a certain amount of time seeing as most Americans work and are usually living close to paycheck to paycheck 24 hour access of unit seems to me like that would be normal by now people need to bust out there move super quick or they will go in to small debt 🫤

Ryan Dooley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Terren  |  Online Move In 
Rating:
5.0

My thanks to all your employees, especially Orion! I prefer renting trailers from your location when I need them, and was SO HAPPY that you had storage units available when I needed it as well!!! I’ve rented storage units, at various times in the past 10 years, and by far your operation is the very best “) You make the process easy, its affordable, and you do not charge numerous extra fees for things which seem to me unreasonable. If I have a need for a storage unit in the future in SoCal, I will definitely choose your facility.

SUSAN STREHLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Hernandez   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEAGAN HIGGINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Portillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando Arias  |  Overall Experience 
Rating:
3.0

Trash overflowing in the bathrooms, walls look very butchered and gutted from being an old K-Mart, and upon asking to close out my account the guy said "you aren't getting what you paid refunded back" in a very rude tone. I didn't even ask about getting the money back, it was just the fact that he blurted it out seemed pretty unprofessional.

Kyle Glunt  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marcel Gonzalez  |  Online Move In 
Rating:
5.0

The young lady that service me was very nice.

Gloria Cain  |  First Impressions 
Rating:
4.0

Tony was very explanatory and helpful Compare to others that wrk there. Staff should give details on rental about link. Mom payment isn't fair.

Belinda Sierra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaunta Tolbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren Brown  |  First Impressions 
Rating:
5.0

Enioy the service professional and friendly....fun group of folks. Very helpful and informative 👍

MARTHA ANDERSON PERIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MURPHY  |  Overall Experience 
Rating:
5.0

I would strongly recommend adding units larger than 10’x15’. My stuff got packed so full that it’s floor to ceiling and side to side—if I need something I’ll have to get a house to move it all to just to look for one thing.

KELLY JAMES  |  First Impressions 
Rating:
5.0

Just keep us the good work

Ernesto Aguilera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTHA ANDERSON PERIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaunta Tolbert  |  First Impressions 
Rating:
5.0

In July 2021 my home had water damage so, I had to move my furnishings to storage, I was so Very Pleased, with the Facility, Ms. Olivia and her Staff, they were very accommodating, and kind. So in Sept 2022, I needed their services again, the facility was again accommodating and Staff was very kind, and clean as well. I Recommend this Facility to all of my Friends and Family,Great Service! Thank you Olivia and Staff! Graciously, Dr. Joyce Ross

Joyce Ross  |  Overall Experience 
Rating:
5.0

Los empleados son excelentes personas

jaime nunez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Socorrito Garcia  |  Overall Experience 
Rating:
5.0

Although it was clean there seemed to be mouse and or rat droppings and urine on the ground as well as a rodent trap floor not to clean but other than that pretty well kept and clean

brian shirley  |  First Impressions 
Rating:
3.0

Everything. Was good but one guy he. Was very rude

John Peed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SMITH  |  First Impressions 
Rating:
5.0

Very nice and helpful people and well cleaned

Steven Parker  |  Overall Experience 
Rating:
1.0

Horrible service!!!!!

Sheila Barnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRI WATKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEAGAN HIGGINS  |  First Impressions 
Rating:
2.0

On September 9 September 10 and September 11 during the summertime rain storms U-Haul‘s building roof leaked former Kmart facilities roof is not in good condition water damage occurred in our area of our units I have substantial damage to our couch my TV some bedding and a mattress not very happy expected the roof to be sound climate control is useless if it’s not weather or water controlled moisture controlled or in this case the roof leaks on the old building that they took over a.k.a. former Kmart please invest in a roof before you invest in a structure I am out a lot of money and now I have no furniture

DAVID PRICE  |  Overall Experience 
Rating:
4.0

As a working adult, it was inconvenient that the facility closed at 7 PM. I moved to another storage unit that I have access from 7 AM till 9 PM. Since your building is secure and requires card access I’m not sure why it has to close when the office closes.

Ruth Knisley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Deandre  |  First Impressions 
Rating:
5.0

NA

Tamra Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARIN BALDING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAURA PECK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean Norris  |  Overall Experience 
Rating:
5.0

They was very good and friendly...All the staff...They help me very well...Thanks for them at the Apple Valley store

Margaret Gary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rainice jones  |  First Impressions 
Rating:
5.0

Overall my experience went well, I had no problems and the staff was always friendly.

CAROLINE EWING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher and Shelly Holtz  |  Overall Experience 
Rating:
3.0

The rules were not accurate and I only had 20 min to unload and had to miss work because I drove far to store my belongings. Then it had another lock couldn't get in and had to wait to find someone to help me.

Karla Ferrer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LaTasha Moore  |  Online Move In 
Rating:
5.0

Every one is Awesome, very clean and professional

lisa lanni  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEDDI PARKER  |  First Impressions 
Rating:
5.0

I was helped by Orien, he was very thorough, professional and patient in addressing all my questions and concerns.

Karla Burrell  |  First Impressions 
Rating:
5.0

I really liked the moving guys on the referral list that came out to move me at the facility his name was Desmond, he and his helper were very professional, courteous and quick with absolutely no damages ⭐️⭐️⭐️⭐️⭐️, I’m using them again when I move from the storage facility.

Betty Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTEN WILLINGHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lucy vasquez  |  First Impressions 
Rating:
3.0

Access hours were limited and inconvenient to anyone who has to travel to the facility or someone that works normal business hours. Staff at times would rush you out of the facility as closing time was approaching. Understandable, yet there is a sign on the entrance stating how the facility would remain open late upon request. Yet everything it was requested, I was denied.

ALEJANDRO VARGAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS RODRIGUEZ  |  First Impressions 
Rating:
5.0

Very good

JORVIN CHIANG  |  First Impressions 
Rating:
5.0

Walking in overwhelmed not knowing at all what I needed, The U-Haul staff was great, they were very helpful when I was trying to decide what size unit would be best for me. There customer service was excellent and Made me feel completely relieved and I love that they showed me where my storage was located in the building going above and beyond to make sure I was 100% satisfied before leaving. I will always choose this storage and recommend anyone I know here. Thanks U-Haul Staff for the Help!!

MEGAN MAROSTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Gracia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruby Rodriguez  |  Overall Experience 
Rating:
5.0

The clientele was very helpful

RALPH FUNDERBURK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith Mapstead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN DAILEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briana Carrington  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIO MCCURLEY  |  First Impressions 
Rating:
5.0

All the staff was very nice and helpful

Steven Parker  |  First Impressions 
Rating:
5.0

Very happy with uhaul overall If in the future I’m in the need of storage I will come to you again.

ROSENDO RAMIREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN TERKEURST  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

keosha gates  |  Overall Experience 
Rating:
5.0

It was my first time there and polite staff also

Silvia Hernandez  |  First Impressions 
Rating:
5.0

Thanks uhaul

Carlos Roger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Ho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA YARBROUGH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ana Martinez  |  First Impressions 
Rating:
3.0

Aloha Kakahiaka, To Whom It May Concern I said human beings sometimes want opposed to need and instant gratification seems to be more prevalent it became a norm in the mid-80s well it’s gotten worse. I am not one of those people that think in this manner money is a basic conservative manner that a storage facility of such Notoriety if I owned it Offc Hrs should Open at 0700/30hrs and Close at 1800/1900hrs due too, Availability of storage and mostly due to more productive Ness regarding storage and or the rental of trucks yes there are after hours and before hours pick up and drop offs and so forth but it Hass to do with relating to the human bean from person to person interaction we are not robots we are not the idiot electronics that we have produced we are much more delicate much more superior and need the interaction. Whether you believe it or not those are the facts which means truth.

ANTHONY HITE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Augustina & Whitney Delgado  |  Overall Experience 
Rating:
5.0

No Comment

ANTHONY SIMMONS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RICHARD THOMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Ho  |  First Impressions 
Rating:
5.0

Extremely helpful and friendly. Everyone went out of their way to help me.

STEPHEN TONER  |  Overall Experience 
Rating:
3.0

Thanks

CARLOS ROGER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Tongate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WHANITA FAWCETT  |  Overall Experience 
Rating:
4.0

Olivia and Orion were very helpful.

Robin Down  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CARLOS ROGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Tovar  |  Overall Experience 
Rating:
1.0

Muy Mal servicio yo jamas regreso a este lugar y tampoco recomiendo a nadie . No son respectuosos y ademas son discriminatorios razistas Y nunca me dijeron que cuando llevara por primera vez a ese story no podia entrar a meter mas cosas . Casi lo rente con pocas cosas porque ya no me dejaron entrar asta que sacara las cosas . Y porque no tenia mi casa todadvia tenia que pagar otra vez y casi basio .

ANA LEPE  |  Overall Experience 
Rating:
5.0

Love Uhaul as a storage facility aswell as Truck rentals!!

SHAHE KESHISHIAN  |  Overall Experience 
Rating:
5.0

I have needed to store my belongings at a a few storage units in 8 states; and have had to rent Uhaul trucks too many times to count in my lifetime. Without a doubt, the Bear Valley location is BY FAR THE ABSOLUTE BEST!!! Hands down!! Orion is exemplary, he always takes time to check my tires, and show me what to do along my route to stay safe. Olivia as the manager runs a fantastic crew. "Big Truck" Tony had gone home before my arrival and I missed his helpfulness and great sense of humor! Even the substitute manager was great this final visit for me. I truly hope that these hard working, outstanding employees receive some sort of raise or recognition for being phenomenally above and beyond other Uhaul locations NATIONWIDE!! I thank them from the bottom of my heart for being so amazing!

Melissa Ryan  |  Overall Experience 
Rating:
1.0

We weren’t aloud to put things into the storage only allowed to remove the stuff we already had

Elyse Flores  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Tartaglio  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Louise Christina Nalian  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

angelina toussaint  |  First Impressions 
Rating:
1.0

Not enough employees to attend to the customers. I had to purchase three storage units because of misinformation by the employees who didn’t seem to know what they were doing. One employee who waited on me had bloodshot red eyes and reeked of alcohol!

Lisa Ferguson  |  First Impressions 
Rating:
5.0

Orion was so polite and friendly. He answered all my questions and concerns. He took care of all my needs. You have a awesome employee. Thank you Orion :)

Christine Abarca  |  First Impressions 
Rating:
5.0

Nice new storage unit

Earnest Chavez  |  First Impressions 
Rating:
1.0

Hours are terrible for anyone who works… not the usual u-haul hours. Entry and check in process changed often. General manager was always rude and condescending. Messy and disorganized facility. Not worth the exuberant price at all. Do not recommend, not at all up to an standards or expectations.

lauren allen  |  Overall Experience 
Rating:
5.0

The young lady who helped us was very professional. She had the sales pitch down.

Leslie & Alisa Carey  |  First Impressions 
Rating:
2.0

Upon moving our stuff out of storage we noticed that several of our wood furniture pieces were damaged by what seems to be damp conditions while in your storage facility. It appears that your facility is not climate controlled. I am not happy that some of my furniture was ruined.

Christine Staup  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

viola ndri  |  First Impressions 
Rating:
5.0

Olivia, Tony, and Jessica were awesome help to me with my stay at the storage facility. I hope they all get some good raises. I am very happy for their help, thank you!

RAYMOND AXEL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ZACHARY and SHAVAUN MILLER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco and Deserie Manzo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon Vega  |  Overall Experience 
Rating:
5.0

Great job.

La-wanda knowles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nilsa Acevedo  |  Overall Experience 
Rating:
5.0

You close too early 5:00pm?

Mary Tovar  |  First Impressions 
Rating:
5.0

The hours were regular business hours plus weekends: 9am-5pm. As I understand it, since it's a new facility, the hours will be extended once new construction is completed. That said, the facility and the employees are top notch. I always got great service and was always greeted with enthusiasm, even on the hottest of days. Hurry and give your employees the a/c they deserve :) And laser tag after hours would be pretty rad.

Anthony Aronovici  |  Overall Experience 
Rating:
5.0

Excellent based on the staff, very helpful, above and beyond! Facility closing at 5PM was very, very difficult with a long distance move, and traffic. This required renting u haul trucks more times than would have been necessary if we could unload later in the day.

Lydia Iniestra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phil Luc  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanzeela Zia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonia Knox  |  First Impressions 
Rating:
3.0

To expensive and didn't get are 2 months free storage and only got 71.00 back out of 371.00 and left 40.00 in gas in small truck my po box is 802 yermo ca 92398

Rebecca & Penny Mosier & Abeyta  |  First Impressions 
Rating:
5.0

Great service

Mario Medina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Waters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAELI HALL  |  First Impressions 
Rating:
5.0

Very helpful, and courteous. Great staff, well maintained facility.

Zebulon Zang  |  First Impressions 
Rating:
4.0

It's under construction, so the access hours are not convenient yet (9am - 5pm). However, I understand that they will change once construction is done, and the hours will be expand. However, I believe that a 24 hour access might be better.

Anthony Aronovici  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie & Gary Cornell  |  First Impressions 
Rating:
2.0

The workers were very friendly and tried to work with me. There was no note online saying that they don’t have the 24hr access yet due to construction. Since I was driving from fort Irwin the guy let me pass the time for about 10 minutes more. A major problem I did have was that I had reserved my unit a month in advance, I get there and they had gave my unit to someone else. They had no more for the size I wanted. So forcibly I had to up size. So now I have to pay the difference every time cause of mistake you guys made. Wasn’t even offered a discount. I had to take it cause I had to store my item I had taken that day. Was also offered a free lock, they ran out of locks. Luckily they let me borrow one until I go back. There is a lot of extra money coming out of my pockets for the mistakes you guys made.

michael medrano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon Vega  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Magdy Bibawy  |  Overall Experience 
Rating:
5.0

非常满意 接待人员非常热情 热心帮助我 非常感谢 Uhaul

chenzhong sun  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruben Bustanante  |  First Impressions 
Rating:
2.0

We reserved a unit online and when we got there the manager said she didn’t have it and she wouldn’t price match the one we had reserved because we had to get a more expensive unit. Under construction and so access to the unit is weird. And the hours are weird. My last storage unit we had a code and could access our unit at any time. Nice employees but it’s just frustrating that we had to spend more money because their system messed up.

MEGAN MCLEOD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joyce Ross  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Erik Bustos  |  Online Move In 
Rating:
5.0

Everything was great and super easy.minus the moving of course

victor aguilar  |  Online Move In 
Rating:
5.0

Tony was awesome help, thank you! Jessica and Olivia were very good help as well thanks

RAYMOND AXEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD GUTIERREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Grey  |  Online Move In 
Rating:
2.0

Access hours suck. Not happy with paying over $100 with no late hours. Some people work 6 days a week and shouldn’t only have 1 day to access the unit

NICHOLAS MURPHY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nilsa Acevedo  |  First Impressions 
Rating:
1.0

Rented storage. Was never offered to look at unit when I came to look at unit a week later I was told I had to park and walk my stuff in throw 3 long hallways. I’m a single mom with 3 kids which was obvious when I was alone getting the storage came back. To get my lock off storage only a week later and wasn’t given a prorated amount for rent. For error on the uhaul centers part number making it seem like I drive around and pull up to drop off my stuff. Very unprofessional.

Elizabeth Kimmel  |  Overall Experience 
Rating:
5.0

Customer service was very Good thank you

John & Anna Price / Akiona / Villanueva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresita Blanco  |  First Impressions 
Rating:
3.0

The facility is under-construction (which i didn't know until the day before I got there) so you have to unload on the side of the building- the asphalt in the parking lot that you have to unload on is very old and in bad condition which causes the wheels of the little carts they provide to get caught and your stuff falls off the carts. There is also an incline made of the same old asphalt that catches the wheels as well. The door is far from the storage units too. I wouldnt go back there if there were other options closer that had the size storage I needed available.

Danielle Bain  |  First Impressions 
Rating:
5.0

Very clean, very organized. Staff was knowledgeable and helpful.

Patricia Snow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sonya larned  |  First Impressions 
Rating:
5.0

Olivia and Jessica were the BEST! Great customer service, fast and friendly! Would definitely recommend this Uhaul!! Thank you again for your help ladies!!!

MELEANA PAMPLONA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sapphire Patrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN RUPERT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia Powell  |  First Impressions 
Rating:
5.0

Clean, bright, and friendly storage. Loving the new convenient building location!

Tim South  |  First Impressions 
Rating:
5.0

When we arrived to the location it was about to close in 30 minutes and they were renovating so they weren’t 24/7 access yet. The move-in process was going to take a bit of time and our uhaul trailer had to be returned to a different facility. It was looking real tragic until they came back and apparently the trailer we had, had a tow hitch they requested from the same facility weeks prior and we were able to move in and leave the trailer without paying extra. The staff was amazingly friendly and extremely helpful.

BRITISHA HAILEY  |  First Impressions 
Rating:
2.0

Area is really small and kinda hard to get your items in. Gotta have a good back and strong arms to walk to your storage. I really don't think it's a good area for a storage. to rent truck yes. And prices are high

INGRID JOHNSON  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top