Customer Reviews for U-Haul Moving & Storage of Anthem Way

4,469 reviews

42301 N 41st Dr   Anthem, AZ 85086

(623) 465-4862

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(623) 465-4862

42301 N 41st Dr
Anthem, AZ 85086

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Perfect!

Blaine P  |  Overall Experience 
Rating:
5.0

Great place, refreshing to go somewhere and get great service! Highly recommend.

Vance B 
Rating:
5.0

Bill was very helpful and went the extra mile to accommodate my needs. This level of customer service is rare today and is greatly appreciated.

Michael S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA W 
Rating:
5.0

Staff was friendly and helpful. LOCATION of facility was very Convenient and safe. Prices were reasonable.

James J  |  Overall Experience 
Rating:
5.0

The young man at the counter was outstanding!

Joseph C 
Rating:
5.0

Customer did not leave a comment.

Susan J  |  Overall Experience 
Rating:
5.0

Manny is a super guy! Thank you!

Ken B 
Rating:
5.0

Customer did not leave a comment.

Chad G 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G 
Rating:
5.0

Customer did not leave a comment.

Jeff G 
Rating:
2.0

They allow people to park way past stall limit's making it difficult to get in and out of space on a daily basis. Things parked in non designated spots Was a customer for over ten years and now of multiple people living at facilities

ANJANETTE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHRYN R 
Rating:
5.0

Always great dealing with them. Great crew, always friendly and helpful.

Alen S 
Rating:
5.0

Customer did not leave a comment.

Beth M 
Rating:
5.0

Customer did not leave a comment.

Leo M 
Rating:
5.0

Customer did not leave a comment.

Kimberlee A  |  Overall Experience 
Rating:
4.0

Call me for a answer 928-699-4704

John R 
Rating:
5.0

Customer did not leave a comment.

Michelle S  |  First Impressions 
Rating:
5.0

One of the best U-Haul businesses I’ve ever used. There was absolutely no wait, time at all, when dropping off a truck. A couple of days later, I rented a van. Absolutely flawless picking up and returning. What a great group of employees. I’d give a lot more “stars” if I could!!!

louanna k 
Rating:
5.0

Good

Alvaro S 
Rating:
5.0

Customer did not leave a comment.

Chien C  |  Overall Experience 
Rating:
5.0

Keep on doing as you do.

Benjamin N 
Rating:
5.0

Customer did not leave a comment.

Maya W 
Rating:
5.0

Very friendly staff

Doug P 
Rating:
5.0

Fast return the agent knew how the return process, and notified him about the credit of the mileage. The agent was friendly and welcoming.

James C 
Rating:
5.0

Nice people.

jason s 
Rating:
5.0

Dear U-Haul Customer Service Team, I am writing to express my utmost satisfaction with the service I received at your Anthem location. My experience with U-Haul was nothing short of excellent, and I felt compelled to share my positive feedback. First and foremost, I was incredibly impressed with the cleanliness and safety measures observed at your facility. The environment was immaculate, and I felt at ease knowing that hygiene and sanitation were top priorities. Your staff should be commended for maintaining such high standards, especially during these challenging times. Speaking of your staff, I must highlight their exceptional friendliness and professionalism. From the moment I arrived, I was greeted with warmth and enthusiasm. Every interaction I had with your team was pleasant and helpful, which significantly enhanced my overall experience. Furthermore, I was pleasantly surprised by the state of the bathrooms at your location. They were impeccably clean, a detail that often goes unnoticed but greatly contributes to a positive customer experience. The attention to detail in maintaining hygienic facilities did not go unnoticed and is a testament to your commitment to customer satisfaction. Most importantly, throughout my time on the premises, I felt safe and secure. Your dedication to providing a safe environment for your customers is commendable and greatly appreciated. In conclusion, I want to extend my sincere gratitude to the entire U-Haul team for providing such outstanding service. My experience exceeded my expectations in every aspect, and I will not hesitate to recommend U-Haul to friends and family in need of your services. Thank you for setting the bar high and for consistently delivering excellence. Warm regards Sheri Eggers

sheri e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle J 
Rating:
5.0

I think the entire process was simple and would highly recommend.

LISA W 
Rating:
5.0

Customer did not leave a comment.

Zeljko B 
Rating:
5.0

Great customer service...AAAAA

JOHN C 
Rating:
5.0

Nothing to note. Great staff and service!

al r 
Rating:
5.0

Customer did not leave a comment.

George T 
Rating:
5.0

Nice, easy rental. Thank you

robert e 
Rating:
5.0

Very friendly staff

Alan E 
Rating:
5.0

Customer did not leave a comment.

ryan H  |  First Impressions 
Rating:
5.0

Thanks for the rental, will use again when needed!

James R  |  Overall Experience 
Rating:
5.0

Bill and his team are champions A+

STEVE S 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
5.0

Customer did not leave a comment.

Wayne J 
Rating:
5.0

Customer did not leave a comment.

marylee s 
Rating:
4.0

I would change the headlights to a new led light bulbs the OEM bulbs are pretty bad compared to all the new car headlights now days..

Bryan W 
Rating:
5.0

Great experience

THOMAS W 
Rating:
5.0

Customer did not leave a comment.

ELI G 
Rating:
5.0

This by far the best and easiest way to move!! The team at Anthem has been great to work with. And the experience with U-Haul has been wonderful.

Karen P 
Rating:
5.0

Customer did not leave a comment.

Ronald B 
Rating:
5.0

Customer did not leave a comment.

GEORGE S 
Rating:
5.0

Customer did not leave a comment.

Robin R 
Rating:
5.0

Customer did not leave a comment.

Michael D  |  Overall Experience 
Rating:
5.0

The customer service level was beyond excellent. The first truck wasn’t the right size for what I needed, when I came back they quickly researched the truck that had the internal height I needed and got me on my way. Thanks Bill and Gavin!

Jay A 
Rating:
5.0

Customer did not leave a comment.

Brad B 
Rating:
5.0

Great location and staff

don t 
Rating:
5.0

Nice friendly people. Always helpful.

ALEX B 
Rating:
5.0

Customer did not leave a comment.

scot m 
Rating:
5.0

Customer did not leave a comment.

jj M 
Rating:
5.0

Customer did not leave a comment.

Dana F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Al D 
Rating:
5.0

Outstanding service

PAUL F 
Rating:
2.0

tHE U-HAUL IS VERY CLEAN.

richard v 
Rating:
5.0

Would love to work there.

jeffrey w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN L 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B 
Rating:
5.0

Customer did not leave a comment.

Douglas C 
Rating:
5.0

Customer did not leave a comment.

Scott L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy L  |  First Impressions 
Rating:
5.0

Would like to send out a huge THANK YOU to the guys from Smooth Movers who helped us on 2/16. They were excellent help and there is no way we have been able to get as much done as we did. Highly recommend them for any of your moving needs.

gregory g 
Rating:
5.0

Customer did not leave a comment.

Cheryl H 
Rating:
5.0

Customer did not leave a comment.

FRANK G 
Rating:
4.0

We had oil in our open 6x12 trailer. I let it go. We clean it when we got home. But someone needs to check on who cleans.

vicki d 
Rating:
5.0

Everything was wonderful.

Rita M 
Rating:
5.0

Nothing everyone was friendly, professional, and very knowledgeable.

Brad M 
Rating:
5.0

Customer did not leave a comment.

leo h 
Rating:
4.0

Customer did not leave a comment.

Brad S 
Rating:
5.0

the staff was great and very polite, they got me right in and right out.

mike g 
Rating:
5.0

Customer did not leave a comment.

Sherree L 
Rating:
5.0

Great staff, clean , & quick in and out

Alex Y 
Rating:
5.0

Customer did not leave a comment.

Andrew P 
Rating:
4.0

All employees were friendly

Bryan U 
Rating:
5.0

Samantha was very helpful and friendly. She quickly took care of us so that we could get on the road. Great service! :-)

Zac S 
Rating:
5.0

Where’s my receipt??

Mike H 
Rating:
5.0

Customer did not leave a comment.

Gerald B 
Rating:
5.0

Easy online reservation and pickup. Returned early and received a refund for the days not used.

Amanda F 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Customer did not leave a comment.

linda a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean S 
Rating:
5.0

Customer did not leave a comment.

Amanda O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim B  |  Overall Experience 
Rating:
3.0

Paul was THE BEST!!!! Great guy 🫡

jimi s 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela A 
Rating:
5.0

This is a 5 star location, with 5 star management. I will drive a little further than I have to, to rent again from this crew. Fabulous!!

Kathleen C 
Rating:
5.0

Mannie was very helpful and accommodating!!!

chris p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dean S 
Rating:
5.0

Employes provided excellent service at pickup and drop-off.

Bryan S 
Rating:
5.0

Customer did not leave a comment.

Russell H 
Rating:
5.0

Very easy to work with and helpful!

Diane B 
Rating:
5.0

After more than six years with your storage facility, I have nothing but praise, and a great assessment of my experience. Bill Kiff, the property manager, was extraordinary, and went well beyond the call of duty in assisting me at the time that I closed my account. Unfortunately, I no longer live in Anthem, but if I do move back, this U-Haul facility will provide my storage. Thank you again, Bill!

GEORGE H  |  Overall Experience 
Rating:
4.0

The person who assisted with connecting the trailer was abrupt and condescending. He ordered me around with a gruff attitude. He obviously doesn’t have people skills.

Cindy B 
Rating:
5.0

Secure, my vehicle has only been vandalized twice, and the staff were very helpful, concerned and supportive and helpful.

BRUCE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachael W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Israel O 
Rating:
5.0

Customer did not leave a comment.

Mason G 
Rating:
5.0

Thank you.

Kiran P 
Rating:
4.0

Customer did not leave a comment.

Don J 
Rating:
5.0

Nothing, great employees and solid equipment.

Jim B 
Rating:
5.0

They helped me in a very difficult situation. They are my heroes!

Jean A 
Rating:
5.0

On line reservation for van (or any rental with mileage fee) should ask for estimated mileage so quote reflects true price and not just rental cost. My on line quote was $22 but true cost was 70. I understand mileage fee…just hasn’t factored that in so was at first surprised at final cost. A simply addition to on line reservation would avoid surprises. Other than that, great experience again.

Steven H 
Rating:
5.0

Customer did not leave a comment.

john r 
Rating:
5.0

Customer did not leave a comment.

George C 
Rating:
5.0

They were very accommodating when I needed to extend my rental twice. pickup and drop-off were super easy and quick.

Tim C 
Rating:
4.0

Customer did not leave a comment.

William B  |  Overall Experience 
Rating:
5.0

Great customer service and workers willing to help answer questions, prepare the truck/trailer and recover it upon return.

Kathryn P 
Rating:
5.0

Friendly, clean environment and vehicles

Sontonia C 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Everything went great thanks

norman c  |  Overall Experience 
Rating:
5.0

Sam was excellent, everything went as she indicated. No problems at all.

Kevin A 
Rating:
5.0

Customer did not leave a comment.

Tanya R 
Rating:
5.0

Customer did not leave a comment.

Jamal I 
Rating:
5.0

very helpfull ,they where great

Rocco S 
Rating:
5.0

Fast efficient service!

Walter S 
Rating:
5.0

Customer did not leave a comment.

Patricia C 
Rating:
5.0

Customer did not leave a comment.

Sultan k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifton W 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Pulled in and before I knew it, the trailer was off and I was on my way! Excellent service!

Karen B 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

Christopher W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie R  |  Overall Experience 
Rating:
5.0

Gavin was very helpful and our whole experience was amazing. Thanks

Amanda B  |  Overall Experience 
Rating:
5.0

👍

Maryellen M  |  Overall Experience 
Rating:
5.0

You have a rodent problem, droppings throughout unit...

KERRI C  |  Overall Experience 
Rating:
5.0

Everyone is friendly and informative on every question.

Jim L  |  First Impressions 
Rating:
5.0

The two guys who were there were amazing. Thank you for such great service! A women couldn’t believe that the restroom was cleaned by them. She put them down and let them know that a woman had to have cleaned the restroom. They deserve kudos for not responding negatively toward her.

carri j  |  First Impressions 
Rating:
5.0

Excellent facility and very helpful excellent staff!

RONALD H  |  Overall Experience 
Rating:
5.0

From staff to facility, this storage place is top notch. The staff was very helpful and friendly. Storage area was very clean and well maintained. Highly recommended.

Jean M  |  First Impressions 
Rating:
4.0

Could use better lighting to the units themselves. Better access for after hours, with functioning access.

lorenzo I  |  Overall Experience 
Rating:
5.0

We've been customers for years. Happy with facility and staff is always helpful.

William G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda w  |  Overall Experience 
Rating:
5.0

Bill was extremely helpful, thanks Bill!

Joanna S  |  Overall Experience 
Rating:
5.0

Great all-in-one facility for vehicle rental and storage!

Noel W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alia U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chien C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara S  |  Overall Experience 
Rating:
5.0

Great..

James J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy T  |  Overall Experience 
Rating:
5.0

Quick and easy

Christina Z  |  Online Move In 
Rating:
5.0

Close and convenient. Hope to find another storage facility just like this one after our move.

MARSHALL B  |  Overall Experience 
Rating:
5.0

The staff that was there during check-in on 8/8/2023 around 4:00 p.m. were excellent. The gentleman were very helpful and took us over to see the RV spot we rented. I mixed up. The same night as my check-in around 9pm I mixed up which gate I had to enter. I called the U-Haul customer service number and they connected me with the local manager who gave me instructions on which gate to enter. It was fantastic they were able to assist me! A huge thank you to the U-Haul Anthem, Arizona Team!

maggie l  |  First Impressions 
Rating:
5.0

Great staff.

Richard T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey B  |  Overall Experience 
Rating:
5.0

Always get the roadside assistance

cody w  |  Overall Experience 
Rating:
5.0

Always buy the roadside coverage. Blew a trailer tire on the first leg of a 2000 mile move and had a new tire and repaired (hacked off) fender roadside and was back on track within an hour. Shout out Browns Automotive out of Taylor, Illinois. And the $70 roadside coverage. More than worth it.

cody w  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harry L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

craig f  |  First Impressions 
Rating:
5.0

They were very helpful and made my storage painless to do your kindness and hospitality was amazing

Darlyne J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chien c  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

marie m  |  Overall Experience 
Rating:
5.0

The entire staff at Anthem Uhaul is top notch, led by an incredible manager Bill. Always attentive, friendly and one of the cleanest facilities I’ve ever rented at. Had I not have moved to Cottonwood Az I would have never let my shed go. PS, I don’t know what you pay Bill but whatever it is he deserves a raise! Man works his but off. Thanks for a great stay. Shawn Davis & Blind Bear LLC

Blind B  |  Overall Experience 
Rating:
5.0

Bill and his entire staff are pleasant, helpful and always available to help!

Paul T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE K  |  Overall Experience 
Rating:
4.0

Did not realize I needed to check in at the front desk before accessing the unit. But the staff was very helpful clarifying the process for me

Veronika L  |  Online Move In 
Rating:
5.0

Friendly and timely

Denton S  |  First Impressions 
Rating:
5.0

Professional cordial very accommodating

Frank M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick b  |  Overall Experience 
Rating:
5.0

GREAT CREW- ALL VERY FRIENDLY, PATIENT AND PROFESSIONAL.

Elizabeth B  |  First Impressions 
Rating:
5.0

Staff was very helpful, extremely nice and worked with my schedule of moving in.

Brian R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TROY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian B  |  Overall Experience 
Rating:
4.0

The entire staff was great, especially Manny. My only issue is that the old storage unit system is NOT allowing the pro-rated balance to be applied/returned when moving into the newer storage units because "they don't communicate."

Celestino G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yvonne O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ED G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dulcinea J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B  |  First Impressions 
Rating:
5.0

I rented the unit for all 2 years with no issues. Great place for storage.

jacquelynn a  |  Overall Experience 
Rating:
5.0

Your workers were very sweet and professional and went above and beyond for there customers. Very impressed with your works and facilities.

malisa j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleb S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven P  |  First Impressions 
Rating:
4.0

Just started using the storage unit.

Delviah P  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Delviah P  |  First Impressions 
Rating:
5.0

Great service and easy and clean for customer. Thanks!

BRIGETTE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Murial V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN R  |  Overall Experience 
Rating:
5.0

Bill and the guys are always amazing. Can’t thank you enough for all your help !!!

Barbara B  |  Overall Experience 
Rating:
5.0

Always clean, well-lit, felt safe and secure. Amenities like a CLEAN bathroom, easy to use carts and a donation area were really appreciated.

Megna F  |  Overall Experience 
Rating:
4.0

TOO EXPENSIVE for the size of the storage

domenick c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward H  |  Overall Experience 
Rating:
5.0

We left an expensive movie projection screen in the locker accidentally when we closed our lease. We got a call about the screen and they were so nice to bring it out if the locker to the office marked with our name so we could come pick it up. Very well handled situation. Thank you staff.

PHYLLIS D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patti O  |  Overall Experience 
Rating:
5.0

great staff, super helpful.

Robert P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

minnie m  |  Overall Experience 
Rating:
5.0

Bill Kiff and his staff are the best! Easy to work with and always on top of things. A top maintained service. Will always be our go-to facility for storage or temporary moving needs.

PATRICK P  |  Overall Experience