Customer Reviews for U-Haul Moving & Storage of Anthem Way

3294 comentarios

42301 N 41st Dr   Anthem, AZ 85086

(623) 465-4862

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(623) 465-4862

42301 N 41st Dr
Anthem, AZ 85086

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Smooth process

Lee L.  |  Online Move In 
Clasificación:
5.0

Have rented trailers twice in the past month. Excellent experience. The team is customer focused , friendly and knowledgeable.

JAMES G. 
Clasificación:
4.0

Glad to find a Uhaul facility near my house.

teresa s.  |  First Impressions 
Clasificación:
5.0

Bill and all the staff at this location always great... Friendly , Fast in checking out and the drive up return is great. Thank you guy for all your help !!!

Barbara B. 
Clasificación:
5.0

Staff was very friendly and efficient in setting a unit convenient for me. Service was excellent. We had to rent in Anthem as there was nothing available in Flagstaff. Will always use UHaul for rent or transport.

joe p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean J.  |  Overall Experience 
Clasificación:
2.0

When you put on your website a guarantee of a vehicle or 50 dollars off and then say "well you got a truck so it doesn't apply" you really should stick to what you promise. It's just causing people to spend even more than they were planning because we had to make more trips than originally planned because we had to use a smaller truck. Meaning the mileage was higher so we basically payed more for a smaller vehicle

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

Awesome staff, the General manager was so great! Friendly and a very easy process!! Will definitely recommend this location!

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Great staff, Bill was a big help.

Gary W.  |  First Impressions 
Clasificación:
5.0

My furniture , clothing and hands, shoulder were smeared with black grease ...

Louise H. 
Clasificación:
5.0

Everyone was very friendly and helpful. Trailer worked great.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY N. 
Clasificación:
5.0

Second time there and staff is awesome friendly.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard V. 
Clasificación:
5.0

The representative was friendly and knowledgeable on assisting me with a trailer.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

clinton w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
5.0

Everyone at this location is terrific !!! Always friendly and helpful. Thank you so much !!!

Barbara B. 
Clasificación:
5.0

Mannie was particularly helpful and friendly.

Richard M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

Great customer service.

shirley g.  |  First Impressions 
Clasificación:
5.0

Richard was awesome!

WAYNE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd G. 
Clasificación:
5.0

Staff were friendly and place was nicely kept up. Little to quite, get the boys some music

ABRAHAM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
5.0

I think you guys are doing great you guys are wonderful people working the young lady at the front and also I think it's Cody and they were amazing!!

BARRY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S.  |  Overall Experience 
Clasificación:
5.0

UHaul in Anthem AZ is my preferred go-to location when renting UHaul equipment. Trucks and vans are always in top condition and staff are courteous, professional and efficient. Highly recommend!

Joseph P. 
Clasificación:
1.0

The trailer I rented was extremely old with peeling paint in multiple places. I was a little late bringing the unit back (2 hours) and I was charged a full day's rental. No grace period, no pro rated amount. I find that an extremely poor business practice. I will not be using U-haul again.

BRIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Walter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed C. 
Clasificación:
5.0

Super staff, friendly and helpful.

CRAIG W. 
Clasificación:
5.0

A very nice facility with knowledgeable people.

Lee M.  |  Overall Experience 
Clasificación:
3.0

Your process is way too disconnected and complicated. I once leased a $70,000 truck for three years. Way less hassle than renting a$200 space from you for 2 months. Seriously, streamline your process. Kinda painful Thought you should know

Kevin O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C.  |  Overall Experience 
Clasificación:
4.0

Longer evening hour access when it's cooler would have it easier. Staff friendly but needs to know how to move chatty customers along when people are waiting in line.

Phyllis S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Klaus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

People were great, you guys are awesome. Thank you

Gary W. 
Clasificación:
5.0

We've been renting a storage facility @ the Anthem location for the last 9.5 months. Customer Service has always been exceptional. However, on the last day of our rental (moved out 2 weeks early) i was disappointed to learn that the last month would not be prorated. We rented a pickup truck, from Uhaul for 2 hours to bring our trailer to our new place. As we moved out early, I would have thought that we would not have been charged for the rental. (We were) So on top of not being prorated we were billed for a 24 hour truck rental. That was verydisappointing especially during these Covid times.

DENNIS I. 
Clasificación:
1.0

Shipped unwanted moving boxes. I did not order the $272 package and then it took too much effort to get refunded and still they sent additional wardrobe boxes after the fact...Corp-Uhaul is out of control!

John AND Y. 
Clasificación:
5.0

Everything and everyone was great!!!! On moving day everything is crazy, and I think you should start offering delivery of the truck and people will pay for it! Thank you for making my crazy day a little better!!

JAY J. 
Clasificación:
5.0

Very efficient pick up process, and drop off. I always use this location due to their exceptional service.

Daniel T. 
Clasificación:
5.0

Good people, good service, good equipment! That's why I go back to North 41st Drive, Anthem, AZ location.

Joseph P. 
Clasificación:
5.0

The agent that helped me, Kiersten (sp?) was great. She was very friendly, clear with all the information I needed and made sure I was clear on everything before I left.

PAUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
5.0

Great staff

Doug B.  |  First Impressions 
Clasificación:
1.0

Absolutely the WORST experience in any category of purchase. 45 minute wait times, disconnect calls with no ability to return the call when disconnected twice. Booked me for the wrong day. Website extremely difficult to use for booking, cancellation and a sneaky $20 fee that was not explained well at location. Return was not explained that if you want to use mobile, must NOT return keys until finished. I have all pictures needed and location photos but cannot upload. Overall horrible and time sucking, incompetent and complacent company.

KENNETH C. 
Clasificación:
4.0

The pickup I rented smelled of cigarettes something awful. Maybe a no smoking policy, deodorizers or better interior cleanup would help.

Michael S. 
Clasificación:
5.0

The 26' truck was pretty dirty when we picked it up. The seats were dirty, there were crumbs and dry liquid in the cup holders, the floor mats and windows were dirty and the steps into the driver and passenger had dried food on them. The actual truck area where we loaded our belongings was clean. We had to clean the cab before we could drive it as it was pretty dirty. Apparently, the truck showed up really dirty and the U-Haul team cleaned what they could before we arrived for pick up. The people at this location were very helpful upon pickup.

JOSEPH B. 
Clasificación:
5.0

Each of the staff I came in contact with was helpful and courteous. If I ever need another uhaul trailer I'll definitely go to this location again.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arsim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley S. 
Clasificación:
1.0

Got charged an extra day because I was 15 minutes late recommend to anyone to drive an extra 10 minutes and go elsewhere

MICAH S. 
Clasificación:
5.0

When I received my truck it had bugs all over the outside and I was informed not to worry about that I didn't have to wash the U-haul before I took it back. I took pictures.

SHELBY C. 
Clasificación:
5.0

Very nice Establishment. Could not find a better place.thank you...

everrett b.  |  Overall Experience 
Clasificación:
1.0

I reserved a 26' truck online to be picked up in Anthem, AZ and dropped off in Surprise, AZ. I called the location directly and confirmed that the truck reservations were correct. The man on the line confirmed the pick up and drop off locations. When we arrived at 7am on the day of pick up we were told that the location did not have a truck. We were instructed to go to another uhaul. We then asked if we could rent the truck that they had in their lot which was the same size. The office staff told us that the truck needed to be returned to the Anthem location. Lack of customer service, quality care, and lack of motivation to help us. We ended up taking the truck and returning to the same location because we had scheduled movers at our house. I will never use this location and I will be letting my friends that live in Anthem know about the ordeal. Poor experience!

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara M. 
Clasificación:
5.0

The gentleman that helped me check in & out, and the gentleman that helped me hook up we're both extremely pleasant to work with. Both very professional. I have used this location multiple times and will continue to come back.

Christopher M. 
Clasificación:
5.0

Larry was a great help and Kiersten and a tall guy with a beard (Saturday evening) were super helpful and very friendly. Couldn't ask for better staff. Keep up the great workm

JARED R. 
Clasificación:
5.0

El cliente no dejó un comentario.

william k.  |  Overall Experience 
Clasificación:
5.0

all is good.

John R. 
Clasificación:
5.0

Always great service at the Anthem location. Inventory is good if you need boxes, tape, etc.. Vehicles are clean and full fuel tanks. Appreciate the friendly customer service reps. Gracias.

JEFFREY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
5.0

Friendly helpful staff at the desk.

richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN T. 
Clasificación:
5.0

Quick and professional...just the way I like it!

JOSEPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa L.  |  Overall Experience 
Clasificación:
5.0

great staff

Raymond R. 
Clasificación:
5.0

Bill and his staff at the Anthem Uhaul make a generally not so fun day of moving a seamless experience of getting in and out quickly. Great job.

Chad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee M.  |  First Impressions 
Clasificación:
5.0

Courteous and efficient staff, clean/new equipment. Very happy with my experience.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

everrett b.  |  First Impressions 
Clasificación:
5.0

Kiersten was very helpful and accommodating.

Teresa B.  |  First Impressions 
Clasificación:
4.0

Drop off was easy.

Gregory M. 
Clasificación:
5.0

The staff is always friendly and helpful.

MELE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave B.  |  Overall Experience 
Clasificación:
5.0

Very satisfied. Frequent customers

JUNE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff. Will use this location again for sure!

ADAM W. 
Clasificación:
3.0

Average help.

DOMINGA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacey C.  |  First Impressions 
Clasificación:
4.0

Good Experience

Lyle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARTON B. 
Clasificación:
5.0

Every thing was excellent. No improvements needed.

lowanda O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

This is the best UHaul or any storage facility I've ever seen. The people are so nice to work with and the facility and equipment are always clean in great condition.

AGUSTIN R. 
Clasificación:
5.0

I had very difficult time trying to make this reservation online. We were fortunate that the trailer we needed was truly available at this location. On site service could not have been better.

MARLENE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aleia T.  |  Overall Experience 
Clasificación:
5.0

Very good customer service.

Mark L.  |  First Impressions 
Clasificación:
5.0

U-Haul continues to be a genuine bargain. Excellent prices for quality products and a large variety to meet the moving needs. Anthem AZ location is always friendly, and check-in/return process is always quick and efficient.

DANIEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
3.0

El cliente no dejó un comentario.

CONNIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETRU S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

larry w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYMI T.  |  First Impressions 
Clasificación:
5.0

Bill was very helpful.

John W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc S.  |  Overall Experience 
Clasificación:
1.0

They do not actually give three days to pay the bill, only two. I have left a horrible review on Google and will also on Yelp. I am also contacting my bank. I will be moving out as soon as I can. Very rude and unhelpful people who obviously need to cheat others out of $I6. Matthew was quite nasty as is, apparently, the manager who would not give me three days to pay, but only two. Have fun dealing with my bank. Even the lady at the 800 number agreed that they only gave me 2 days, as did Matthew until he backtracked when he saw the manager onkly gave me 2. If it's due on the 28th of the month, I have until the 3Ist. to pay. They only gave me until the 30th and then charged the late fee.

Candra A.  |  First Impressions 
Clasificación:
5.0

Very good customers service skills.

Thomas H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur L.  |  Online Move In 
Clasificación:
5.0

Mannie has a great customer service, Totally pleased

ISAAC G.  |  First Impressions 
Clasificación:
5.0

The staff is the best I've encountered

LEA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward A.  |  First Impressions 
Clasificación:
5.0

nice and friendly people!

Elizabeth L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL P.  |  Overall Experience 
Clasificación:
5.0

Thank you. One stop place for moving / storing household items.

Stephen N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD B.  |  First Impressions 
Clasificación:
4.0

👍

Thomas B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

larry w.  |  First Impressions 
Clasificación:
5.0

The whole process was very organized and well thought out.

KEN W.  |  Online Move In 
Clasificación:
1.0

My reservation was not recognized in your system. On Oct 15, 2020 I made Reservation #: 858045-00110689, Storage Space, Reserved: 15' x 40' x 99' RV/Boat/Vehicle/Parking. This was not available. I needed this for 3 vehicles. Now I have a non-covered 12'x33' which is not enough space. On multiple occasions I confirmed my reservation. Each time my reservation could not be found unless I provided this number. Each time nothing was available. Yesterday, the only spot available was this smaller non-covered space.

Brian P.  |  First Impressions 
Clasificación:
5.0

The staff at Anthem UHaul made our arrival in AZ very pleasant and easy. Highly recommend the storage facility!!

Leslie F.  |  Overall Experience 
Clasificación:
4.0

We all can use improvement and this is why the rating. It is excellent at the Anthem location...keep up the great work.

Darren B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teri N.  |  First Impressions 
Clasificación:
5.0

Manager is off the charts helpful!

Candice K.  |  Overall Experience 
Clasificación:
5.0

Perfect combo with truck rental.

CHRISTOPHER H.  |  First Impressions 
Clasificación:
5.0

Staff is very courteous and helpful with questions. The gated 24 hour access was very convenient. Highly reccomend this location.

Patricia C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

IAN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ginny K.  |  Overall Experience 
Clasificación:
5.0

Bill and his crew were easy to work with and always helpful when we had questions.

Terry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H.  |  Overall Experience 
Clasificación:
3.0

I was very disappointed with some of the staff at this facility especially the woman who does your billing. Her tone was snotty and demeaning and she made it seem like I was inconveniencing her with my questions. I have always had great customer service with u haul until my experience at your anthem location. However, I needed to rent a truck recently and I was hesitant to use this facility but it was the only one with the truck I needed. Matthew was at the office that day and he was exceptional. He was so polite and helpful and personable. I was happy with my experience for that day. But overall I would not recommend this facility nor would I use it in the future.

NATALIE B.  |  Overall Experience 
Clasificación:
4.0

The key pad at the entrance to the storage facility needs to be fixed or replaced - it is way too difficult to get your card read. It is obviously broken because it never used to be the way it is now.

CYNTHIA N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEA J.  |  First Impressions 
Clasificación:
5.0

Bill was great at getting me setup for an RV storage unit

Chris R.  |  First Impressions 
Clasificación:
5.0

Perfect for my temporary storage need. Will use in the future, if needed.

Roger C.  |  Overall Experience 
Clasificación:
3.0

I only rated average because I have spent 5+ minutes failing to check into my unit and checking out every time. I would have to swipe my card over and over again. In our AZ heat it's extremely frustrating and I'm so glad it's over and I no longer have a storage unit.

Rosie Q.  |  Overall Experience 
Clasificación:
2.0

Unit has taken Rats

John H.  |  First Impressions 
Clasificación:
5.0

Great services. Will reccomend it.

gene m.  |  Overall Experience 
Clasificación:
2.0

I made a reservation for a 10x15 room and guarenteed it with a credit card for 8-3 when I arrived on 8-5 it took them over an hour to find it. And when they did they said since I wasn't there on the 3rd they didn't have the room anymore. So they gave me rooms to make the same size as a 10x15 but my belongings don't fit. I ask them why didn't they keep my reservation and start charging my credit card, which is what they said they would do and all they could say was "I don't know". 't know.

byron G.  |  First Impressions 
Clasificación:
5.0

Staff has always been super helpful. Keep up the good work!

Toby T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa L.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

CINDY G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rock Solid H.  |  First Impressions 
Clasificación:
5.0

Bill was very helpful and friendly. Excellent service!

Bruce B.  |  First Impressions 
Clasificación:
5.0

Your facility people were most gracious and helpful. Superbly polite. One gentleman, Matthew (?), was checking me in at the end of my visit when I turned in my trailer. He was awesome. When he didn't know the answer to something, he simply brought me inside and asked his coworkers questions. He didn't try to make things up, or argue with me, or anything. He wasn't too big to ask for help. Love that in employees. Ask questions when you are not sure something is right!! Thank you for a great staff. I have had it too many times with people who make things up and only end up being wrong. This was great.

Misty D.  |  First Impressions 
Clasificación:
5.0

Great place. Very secure and clean. Plenty of carts and parking.

TRISH H.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and facility was well maintained

EDWARD K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

London L.  |  First Impressions 
Clasificación:
5.0

Awesome company! Will use you again in the future!

Colin R.  |  Overall Experience 
Clasificación:
4.0

Great location. Just wish I'd received a refund when I checked out 15 days before the month ended. NOT GOOD CUSTOMER SERVICE ABOUT THAT!

Colleen R.  |  Overall Experience 
Clasificación:
3.0

Staff was awesome! What wasn't is that my entry clicker still doesn't work. It took two hours for me to get in and drop of camper. Then we were stuck in the complex. Again the staff was awesome but you need to fix your tech.

Toby T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mike n.  |  First Impressions 
Clasificación:
5.0

I was a little upset when I reserved a trailer and they called the day before when we were leaving to go to Anthem and said it wasn't available after all. We rented from up here in Lakeside was a lot cheaper!

Suzanne C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K.  |  Overall Experience 
Clasificación:
4.0

I know you do not care, however, I just had to say we have rented from your facility since we have been in North Phoenix for soon to be 13 YEARS! We have spent over $20,000 during that time and NEVER ONCE did we get a call from ANYONE at U-Haul saying thank you, your a piece of s--- or anything. Just a BILL that in the last several years has steadily gone up almost 10% a year when inflation has been around 2%. When I did call twice to bring this up I was told that is not our decision and basically if you do not like it, politely pound sand! We have also rented U-Hauls and got no special consideration for having a storage facility, etc. Good luck with your future business as we will not ever be renting with you again because YOU ALL DO NOT CARE! Feel free to call, but I am sure you won't. Thank you for letting me get this off my chest! Mark Storrer (720) 635 - 1655

MARK S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg M.  |  First Impressions 
Clasificación:
4.0

Rental truck was older with high mileage I would of liked a more modern truck with power windows and mirrors. I was charged to load my car on to transport trailer which to me should be part of the rental not extra. The online reservation system has bugs and when I thought I had booked a reservation I found out later it did not take place so had to do it all manually,

Gary G.  |  Overall Experience 
Clasificación:
5.0

Prompt, helpful, friendly staff. The 10x10 unit was clean and ready for our daughter to transfer all of her one bedroom apartment belongings.

Christine W.  |  First Impressions 
Clasificación:
4.0

Nice and friendly.

Kurt R.  |  Overall Experience 
Clasificación:
5.0

We have use this location for several times and the crew are always help, friendly and professional.

Ronald T.  |  Overall Experience 
Clasificación:
5.0

Staff at anthem u hail were excellent in helping with my issue Especially Josh who is working the front and very helpful and I appreciate it

EDWARD K.  |  First Impressions 
Clasificación:
4.0

Easy in easy out. Very nice experience. Thank you.

BOB C.  |  Overall Experience 
Clasificación:
5.0

They worked with me when I was behind in my payments..

Carol Ann S.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff! And NICE,

Suzanne C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry S.  |  Overall Experience 
Clasificación:
3.0

Although the customer service was excellent, the website is not. I reserved a unit in which the website clearly states that it will fit a two-bedroom 1200 square foot home. When I got there to check in yesterday the customer service agent asked me to please look at the size of the unit to make sure that it was going to be big enough for what I needed. When I did I was shockingly surprised. There is no way that 1200 ft² of home would fit into that unit it was the size of a walk-in closet but 10 ft tall. She also informed me that I am not the only one that has said that. Apparently it happens all the time. So I was technically forced to go up to the next size which is an extra $50 a month. At that point in time I had no other choice but to go with that. If I had had more time I would have taken my business elsewhere.

Melissa G.  |  First Impressions 
Clasificación:
5.0

When you can contact a company two states away and trust them to completely supervise a temperature controlled unit for you by holding the key, maintaining who accesses the contents and controls moving out without you ever being there, that is the company I will choose every time.

Cecelia V.  |  Overall Experience 
Clasificación:
5.0

Met and exceeded expectations.

LISA G.  |  Overall Experience 
Clasificación:
5.0

.

Marc K.  |  Overall Experience 
Clasificación:
5.0

Great service. Staff was friendly and helpful.

Edwin T.  |  Overall Experience 
Clasificación:
5.0

n/a

Stephen T.  |  Overall Experience 
Clasificación:
5.0

excellent service

James L.  |  Overall Experience 
Clasificación:
1.0

Uhaul makes you go online and dispute damage made by someone else before you take the truck. No more uhaul for me I will go with a company that inspects vehicles themselves vs putting it on the custom

KEVIN Z.  |  Overall Experience 
Clasificación:
5.0

A year-long experience that was professional and pleasant.

Wayne M.  |  Overall Experience 
Clasificación:
5.0

Everyone in the office are extremely helpful and easy to work with!

Brett H.  |  Overall Experience 
Clasificación:
5.0

Very helpful and knowledgeable staff. Thank you for everything!

Rebecca P.  |  Overall Experience 
Clasificación:
5.0

Everything went very smoothly. I couldn't ask for better service from the personnel, especially the General Manager, Bill Kiff. I understand why people use U=Haul even though there are other options.

Bruce V.  |  First Impressions 
Clasificación:
4.0

Gracias

Tammy V.  |  Overall Experience 
Clasificación:
5.0

Very accommodating staff. Would highly recommend/

Ro V.  |  Overall Experience 
Clasificación:
5.0

Excellent service. Employees very helpful.

DENNIS T.  |  Overall Experience 
Clasificación:
3.0

A little confusion on account of the new area not being ready to rent,, also lost my deposit/reservation in the system.

Bob S.  |  First Impressions 
Clasificación:
4.0

Friendly and helpful even though they were having computer issues at the time of my visit to set up storage

Jonathan M.  |  First Impressions 
Clasificación:
5.0

Personal amable

DEBBIE O.  |  First Impressions 
Clasificación:
2.0

To expensive

JAMES B.  |  Overall Experience 
Clasificación:
5.0

Both employees were very helpful and courteous. Will continue do to business here!

Shawn K.  |  First Impressions 
Clasificación:
5.0

Very helpful staff. Facility is nice and clean

Stephen H.  |  First Impressions 
Clasificación:
5.0

Everything from start to end was amazing. Beautiful clean facility and never felt unsafe. Very friendly and helpful staff. Thanks for everything.

Penelope H.  |  Overall Experience 
Clasificación:
5.0

Helpful, found what we needed even when computer said storage unit wasn't

Brian B.  |  First Impressions 
Clasificación:
5.0

Kiersten was GREAT!!!! Big help!! Thank you!!

Stacey R.  |  First Impressions 
Clasificación:
5.0

Very clean

rosemarie d.  |  Overall Experience 
Clasificación:
5.0

Excellent service throughout the move. Totally there for us. Very helpful.

George H.  |  First Impressions 
Clasificación:
5.0

Thanks nice experience

stephanie a.  |  Overall Experience 
Clasificación:
5.0

Jacob?? Jason?? was a superb customer service guy. Polite, professional and helpful.

Ro V.  |  First Impressions 
Clasificación:
5.0

Clean, convenient location. Would definitely use again!

David B.  |  Overall Experience 
Clasificación:
5.0

Manager Dan and staff guaranteed a good experience.

Chris D.  |  Overall Experience 
Clasificación:
5.0

I don't think I could expect better over all treatment and facility . Clean , halls well lighted , maybe they might explore lighting the individual spaces but I see the other side ( turn them off )

Norman K.  |  Overall Experience 
Clasificación:
4.0

Custmer service was good, wait time was a little long the second time I came in.. Perhaps more agents on duty would help during busy times

stephanie a.  |  First Impressions 
Clasificación:
5.0

Everybody was helpful and had a good attitude thank you very much

rob h.  |  First Impressions 
Clasificación:
5.0

Great service!

Theresa J.  |  Overall Experience 
Clasificación:
5.0

Will definitely come back for all of my storage and rental needs. I've always been treated well here.

David B.  |  Overall Experience 
Clasificación:
5.0

Excellent all the way around!

RONALD C.  |  Overall Experience 
Clasificación:
5.0

Very helpful, friendly and professional people working at this location. Storage facilities clean and in good repair. I have rented from here also and will rent from them again.

Scott M.  |  First Impressions 
Clasificación:
5.0

The lady was extremely helpful with our storage unit concerns.

Julie F.  |  Overall Experience 
Clasificación:
5.0

A One treatment from staff and manager. Would recommend this facility for RV storage.

Judith M.  |  Overall Experience 
Clasificación:
5.0

All was fantastic

Jill G.  |  Overall Experience 
Clasificación:
5.0

Everyone was very courteous & helpful to my daughters & I! Thank you!

Sandra E.  |  First Impressions 
Clasificación:
3.0

Facility is nice and clean. Manager seems to care. Security system is old and glitchy. Usually not a problem until it is. We decided to close our storage there because we were not able to access.

Theresa N.  |  Overall Experience 
Clasificación:
5.0

The crew swarmed the truck to check it in and had me on my way in no time.

Virgil (Don) S.  |  First Impressions 
Clasificación:
5.0

Really convenient access, hours open, staff available even on Sunday and weekend holiday!

camerion j.  |  Overall Experience 
Clasificación:
5.0

Great people and very helpful. Facility was secure, clean and easy to enter and exit. I will use them again in a year when I get back to Anthem.

Roy S.  |  Overall Experience 
Clasificación:
5.0

The staff were friendly and accommodating. Access was easy.

Robert R.  |  Overall Experience 
Clasificación:
3.0

Cost for self-storage too high.

Arthur F.  |  Overall Experience 
Clasificación:
5.0

Provided excellent service.

Mary G.  |  First Impressions 
Clasificación:
5.0

Had unit for a year. Unit always accessible. Staff helpful & friendly. Place clean. The only bummer was I couldn't pay online before the bill was actually due. Had to wait for actual due date to pay.

Shawn Z.  |  Overall Experience 
Clasificación:
5.0

I am so grateful for the generosity U-Haul extended me upon my arrival. The 30 day free mini storage REALLY helped me out of a jamb. Thanks again. You guys will be highly recommended to everyone.

Michael C.  |  Overall Experience 
Clasificación:
5.0

Great facility! Sparkling clean, friendly employees and convenient location.

Martin L.  |  Overall Experience 
Clasificación:
5.0

Very please with the assistance, instructions, building and ease of access.

Eva B.  |  First Impressions 
Clasificación:
5.0

Anthem U-haul and storage is top notch. Has been there for me and my family over the years many times. Thank you for being local.

Mario M.  |  First Impressions 
Clasificación:
5.0

I stored an RV here and would definitely use them again. The Anthem U-Haul is the cleanest storage facility of all the ones in the area.

CRAIG J.  |  Overall Experience 
Clasificación:
5.0

Great place to store your belongings

Mike P.  |  Overall Experience 
Clasificación:
5.0

Nice, clean storage with easy access. Have recommended to several friends.

Lori R.  |  Overall Experience 
Clasificación:
5.0

Thanks for all the help and first month storage was free! Awesome.

Michael C.  |  First Impressions 
Clasificación:
5.0

Superior customer service and reasonable rates.

leo h.  |  First Impressions 
Clasificación:
5.0

great experience

Stephen T.  |  First Impressions 
Clasificación:
4.0

Had storage for over 4 yrs.. no issues or concerns

Sean G.  |  Overall Experience 
Clasificación:
4.0

The ease of access and convenience of this unit made my transition between moves a bit easier and it was much appreciated.

Kristen D.  |  Overall Experience 
Clasificación:
5.0

GM was very helpful in getting me my storage. The facility is clean and well maintained.

Brian V.  |  First Impressions 
Clasificación:
5.0

Friendly and knowledgeable staff. Clean equipment and storage unit. Overall a great experience

David W.  |  First Impressions 
Clasificación:
5.0

great

Susan J.  |  Overall Experience 
Clasificación:
5.0

Very patient

Amy P.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Mark T.  |  First Impressions 
Clasificación:
5.0

Great service, friendly staff

Lesley C.  |  Overall Experience 
Clasificación:
5.0

Brian was very helpful. He does a great job for you

William P.  |  Overall Experience 
Clasificación:
4.0

Current manager is not a people person.....needs some PR training. The rest of the staff was great.

Gordon A.  |  Overall Experience 
Clasificación:
5.0

Staff has always been nice, presentable and customer oriented. Nice job on hiring at this location.

KRISTI M.  |  Overall Experience 
Clasificación:
5.0

So far so good

Roxanne M.  |  First Impressions 
Clasificación:
5.0

Thank you for wall your help.

jane s.  |  Overall Experience 
Clasificación:
5.0

Overall a very professional staff, going above expectations. ¡Gracias!

Terrance M.  |  Overall Experience 
Clasificación:
3.0

It's how you finish not the in between. We left an expensive tool behind after cleaning out our unit. We received a call letting us know it was found and we could pick it up anytime.

Daniel M.  |  Overall Experience 
Clasificación:
4.0

Over all GREAT! Thank you! The only problem that I can see, is that over time the parking lot became increasingly difficult to maneuver due to an influx of uhaul trucks and trailers.

Marla H.  |  Overall Experience 
Clasificación:
4.0

Great customer service. Friendly and professional!

KENNETH C. | Reservación
Clasificación:
5.0

Very efficient, cordial and helpful. What else could I ask for?

Tom B. | Reservación
Clasificación:
5.0

Very nice place to do business.

Martin H. | Reservación
Clasificación:
5.0

Great manager, staff and facilities.

Martin H. | Reservación
Clasificación:
5.0

It was great, I'd use it again

Kay H.  |  Overall Experience 
Clasificación:
3.0

I choose another place but thank you

Darin M. | Reservación
Clasificación:
5.0

No Comment

BRIAN M.  |  Overall Experience 
Clasificación:
3.0

staff have been excellent. The current manager is not. Selective enforcement Power trip. He says one thing and does another. Not business friendly. Avoid this location use new storage on Gavalin pkwy

TIM T.  |  Overall Experience 
Clasificación:
5.0

Clean, friendly, good location.

Wayne M. | Reservación
Clasificación:
5.0

Always fast!

Shanda B.  |  Overall Experience 
Clasificación:
5.0

The 2 guys in the morning when I went there were fantastic I never experienced a great bunch of people thanks I wished I I remember there names

GLENN S. | Reservación
Clasificación:
5.0

Really nice

Will R.  |  Overall Experience 
Clasificación:
5.0

Very considerate customer service. Answered all my questions accordingly.

Greg D. | Reservación
Clasificación:
5.0

This facility is top-notch. Very clean and well maintained. The person closing out our account could have been more knowledgeable. She was so slow and we had movers waiting for us.

Michael C.  |  Overall Experience 
Clasificación:
4.0

Everyone was very helpful

Victoria G. | Reservación
Clasificación:
5.0

The card reader was not good. Multiple swipes and wouldn't work

robert e.  |  Overall Experience 
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