Customer Reviews for U-Haul Moving & Storage of Ammon

1,052 reviews

3101 E 17th St   Ammon, ID 83406
(Load/Unload Indoors, Stay out of the weather)

(208) 357-4355

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(208) 357-4355

3101 E 17th St
Ammon, ID 83406
(Load/Unload Indoors, Stay out of the weather)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cintas Location fifty-nineP  |  First Impressions 
Rating:
5.0

The U Haul representatives went above and beyond my expectations...their customers service was friendly and very helpful!

Ruth Drossel 
Rating:
5.0

Customer did not leave a comment.

Derek Meyer 
Rating:
5.0

Customer did not leave a comment.

Susan Buescher  |  Online Move In 
Rating:
5.0

I have been to 5 uhual’s in Idaho since I moved here from Oregon this is without a doubt the best one in the country. I have used them in Oregon, California and now Idaho. Call these guys first

Vernal Harding  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna Webb  |  Online Move In 
Rating:
5.0

The staff was great and very helpful.

Micahel Love  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Boris Haranki  |  Overall Experience 
Rating:
2.0

When we rented our uhaul it was covered in a lot of snow, we had to take a half hour of our time cleaning all the snow and ice off the windshield and then the top of it as it was sliding off in traffic, then to top it off it was parked in so much snow it got stuck in the parking lot trying to get it out, I would not recommend this location to anyone, I think we deserve a partial refund.

Jackie Sessions 
Rating:
5.0

Perfect experience.

Heidi Jones 
Rating:
5.0

All the staff there was awesome fast service. Got you in and out and on your way. Thank you so much Kevin.

Kevin Hocking  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Adams 
Rating:
5.0

I loved that my unit was indoors and easy access. I liked that the temp was comfortable so if I needed to go through my items I didn’t freeze or get over heated. Very nice facility and easy access.

Lora Stanger  |  Overall Experience 
Rating:
1.0

Couldn't get into the building. How to enter instructions were not clear. Another family was also trying to get in and working together we were not able to figure it out. Also I'm pretty sure the display on the key pad by the door is broken.

Kaydi Bangerter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FRANK LEMMO 
Rating:
5.0

Offer a Military Discount

Charles Osterhout 
Rating:
4.0

Customer did not leave a comment.

Nathan Lybbert 
Rating:
4.0

Customer did not leave a comment.

Ric Flitton  |  First Impressions 
Rating:
5.0

I’m disabled, I was hoping the unit would be closer to the offload door. It was on the other side of the building maybe in the future they could keep ones closer to the offloading door for disabled people overall, the experience was great. The workers were awesome. Thanks, Kevin.

Kevin Hocking  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SAUNDERS 
Rating:
5.0

Very professionally run business Highly recommended.

Bruce Hendricks 
Rating:
5.0

Customer did not leave a comment.

Joshua Windon  |  Overall Experience 
Rating:
3.0

The entire facility was dirty

John Gribble 
Rating:
5.0

Nothing

Matthew Gines 
Rating:
5.0

By far the best UHaul location I’ve worked with.

Tyler Morris 
Rating:
5.0

Customer did not leave a comment.

JANICE RALEIGH 
Rating:
5.0

Nothing. People that work there are great and pleasant.

MICHAEL MCGUFFEY 
Rating:
5.0

Customer did not leave a comment.

Brent Soelberg 
Rating:
5.0

Customer did not leave a comment.

Lorrie Gabbitas 
Rating:
5.0

Customer did not leave a comment.

David Terrill 
Rating:
5.0

Top notch service. The people at this uhaul location are awesome!

Adam Hanson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Whitten 
Rating:
5.0

Customer did not leave a comment.

Bryar Shareef 
Rating:
5.0

Customer did not leave a comment.

LAURIE Vandel 
Rating:
5.0

Customer did not leave a comment.

LAURIE Vandel 
Rating:
5.0

One staff member was addresses with management at facility site.

Douglas Loehner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald Rouleau  |  First Impressions 
Rating:
5.0

Always helpful. Genuinely nice people that obviously respect their positions and their clients. They make it easy as can be to get your moving done. Top notch, in my opinion.

Adam Hanson  |  First Impressions 
Rating:
5.0

They do such a wonderful job at this facility!

Adam Hanson  |  Overall Experience 
Rating:
5.0

Efficient, professional, knowledgeable, friendly, accommodating, caring, flexible. This staff is super easy to work with. Russel and Brianna make sure I'm well taken care of. Id recommend uhaul in the old Kmart building, Ammon, Idaho.

Adam Hanson  |  First Impressions 
Rating:
5.0

Great service getting us setup with a trailer, had to replace fuses. Only thing we could have used a reminder about proper weight loading with heavy stuff up front. Will probably remember next time because of the trailer sway at 55 mph.

Glen Huffaker 
Rating:
5.0

Customer did not leave a comment.

Tom McNerlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Whitiker 
Rating:
5.0

I love the Storage element of this. Renting the truck was a nightmare. I ordered a truck from a U-Haul location close to my house, they then emailed and told me I needed to pick it up in a different city. I was supposed to drop it off at the storage facility– where I unloaded it – and they sent me a text saying I had to drop it off at a different place.

Stacy Hiatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger Vinyard 
Rating:
5.0

I loved it was indoors and had bays you could drive in to. To unload or load. The people that worked their where very nice and friendly. I highly recommend

Joshua Jansen  |  Overall Experience 
Rating:
4.0

This has been my best storage experience, in every way. The people are professional and friendly. The entire property is kept neat and clean. I am disabled, so they were sure to give me a unit very close to the door. And I love the unloading/loading bays. So convenient to be able to pull inside the garage, close the door, grab a cart they provide, and go about my business out of the weather. I would 100% refer everyone to use AMMON U=HAUL ON 17TH ST for all your storage needs.

Janette Hibbs-Turner  |  Overall Experience 
Rating:
5.0

Friendly staff.

SALLY HOOGLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catalina Chavez-Garnica  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina larsen  |  Overall Experience 
Rating:
5.0

Brianna and all her staff are above board.

Noel Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan Billin 
Rating:
5.0

Thanks.

Brian Wallace  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Orin Marcum 
Rating:
4.0

Customer did not leave a comment.

Tom Tressell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janeil kunz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas Britton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Ragan 
Rating:
5.0

Customer did not leave a comment.

Ben Sokol 
Rating:
5.0

Customer did not leave a comment.

Meghan Herbert  |  Overall Experience 
Rating:
5.0

Everything was very good Jason was very professional

Noel Harris 
Rating:
4.0

Customer did not leave a comment.

Heather Capson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES CARTER 
Rating:
4.0

Only problem this location has is parking in the winter. Last winter it was a lake.Young man that checked me out was kind and friendly.

Amy Hewitt 
Rating:
5.0

Customer did not leave a comment.

john idema 
Rating:
5.0

The man at the desk was incredibly helpful, polite, and pleasant. It was the nicest customer service (and human) interaction I've had in a very long time! I am terrible with names and I feel so bad about it but maybe it was Russel?

Chelsea Kuhl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta Vivier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAIT HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valeta covington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annie McMurtrey 
Rating:
3.0

Customer did not leave a comment.

Jessica Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daridee landon 
Rating:
2.0

The guy look like hungry And we couldn't use the app to return it

Jose Quinones 
Rating:
5.0

Customer did not leave a comment.

Kim Williams  |  Overall Experience 
Rating:
3.0

The employee at the desk acted as though us coming in to rent the truck was an inconvenience to him. The equipment was great.

Bridgette Niblack 
Rating:
5.0

Customer did not leave a comment.

jody johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darbi Carr  |  Online Move In 
Rating:
5.0

The gentleman we dealt with was very friendly and helpful. Made the whole drop off really easy.

JAMIE SERIGNY 
Rating:
5.0

The staff were very friendly and helpful. I needed a unit very close to the door, as I have breathing issues and cannot move things far. They gave a unit inside, right near the door. They also provide several carts that will carry boxes, mattresses, or any large items right from my car to my unit, all while being enclosed in the drive in loading bay. I never have to deal with the weather conditions. The site itself is well maintained, and security cameras are everywhere. The keypad codes are great. If someone comes in and opens any door that isn't connected to the code, alarms go off and in just a minute or two, security is there. II WOULD DEFINITELY RECOMMEND USING AMMON UHAUL STORAGE FACILITY.

Janette Hibbs-Turner  |  First Impressions 
Rating:
5.0

None that I can see. The process is smooth and quick, your people are ALWAYS fantastic, and the equipment is ready and reliable.

Robert Michel 
Rating:
5.0

Russell was awesome and helped me with every question I had, was very nice!

Alicia Cowan 
Rating:
5.0

Customer did not leave a comment.

Steve Peters  |  Online Move In 
Rating:
5.0

I appreciate the hand carts it really helps with getting the items to my unit.

Paul Morgan  |  Online Move In 
Rating:
5.0

Everything is good

Robert Comer 
Rating:
5.0

Customer did not leave a comment.

Cameron Barrett 
Rating:
5.0

The gentleman there was efficient and got me checked out right away.

Valerie De La Garza 
Rating:
5.0

Customer did not leave a comment.

RAYMOND BELL 
Rating:
5.0

Customer did not leave a comment.

Jeff Bennett  |  First Impressions 
Rating:
4.0

The gentleman that rented us the truck , was like a robot reading his spiel. Not unpleasant, but not pleasant either.

Robert Comer 
Rating:
4.0

Customer did not leave a comment.

Kevin Duddy  |  Overall Experience 
Rating:
1.0

The personnel at his location have the personality of a wet toilet seat. There is an overweight male with redish brown hair and a beard that is completely useless as an employee. Almost to lazy to breath. I rented a truck and returned it right before quitting time and he wouldn't check it in. I guess to close to quitting time. Also, when I picked it up the truck was not in the staging area and he wouldn't go find the truck. I found it way up by the main road being used as a billboard. Sorry, but Penske has you beat in everyway. I will go with them in the future.

Jimmy Dyke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernadette Hemperly 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Iverson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Timothy Hanekamp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Vetter  |  Overall Experience 
Rating:
5.0

Excellent service. No issues.

David Comer 
Rating:
5.0

I will rent instead of buying trailers.

Richard Nebecker 
Rating:
5.0

Customer did not leave a comment.

Donna Pruett 
Rating:
5.0

great service-- excellent job. Russell -the installer- is AWESOME!!!!!!!

Bebe Hitz 
Rating:
5.0

The men here was quick and thorough, which was really nice after a 10 hour drive. I did let them know about the oil/fuel in the back of the truck, so that they could have it clean for the next person.

MARIA BURGER 
Rating:
5.0

No complaints. Quick & easy.

Dustin Feigt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan cook  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jim Sheridan 
Rating:
5.0

Customer did not leave a comment.

Laurie and Mark Olsen  |  Overall Experience 
Rating:
4.0

The staff is friendly and the location is clean and well maintained. I've used this location many times and been impressed. The last truck I rented was not full of gas even though it was listed as such. Unfortunately I didn't notice till I had left. So I had to spend more to fill it upon return.

Jeffrey Engle 
Rating:
5.0

The entire staff at the Amman, ID, U-haul facility (I highlight Brianna in particular) were extremely personable and helpful. They provided me with the best possible storage units available, explained their procedures thoroughly and clearly, and were quick to offer positive suggestions when my circumstances changed. I won't hesitate to recommend not only the storage options U-haul provides, but to strongly suggest any friend or family member buy the high quality products on offer.

Bill King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Hughes 
Rating:
5.0

Always clean. Staff is always friendly and helpful. Great price and their moving carts were clean, close and always available .

SALLY Hutchison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BJORN BOLINDER 
Rating:
4.0

Customer did not leave a comment.

KENNETH STEWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Armes 
Rating:
5.0

The self drop off today was not good. The door on the trailer would not come down and the check in timed out.

Richard Hughes 
Rating:
5.0

Great Service and fast return. Thank you, Sincerely, James Stephenson

James Stephenson 
Rating:
5.0

Wonderful experience. Used it for two years

Jeanne Kelsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN SIMS  |  Overall Experience 
Rating:
3.0

Location was fine but after another bad experience with uhaul I would never recommend to anyone else

Stephanie McGrail 
Rating:
5.0

krislyn was just a pleasure to work with! she had me laughing, and having fun! Every thing about this experience was top notch! really good equipment, too! 5 stars. highly recommend

adam hansen 
Rating:
3.0

Customer did not leave a comment.

Robin Ayres  |  Overall Experience 
Rating:
5.0

This location and the folks working there are excellent.

Richard Hughes  |  Overall Experience 
Rating:
5.0

I love the ease of the online check in!

Tim Cosgrove 
Rating:
5.0

The online trailer reservation was easy; Picking up the trailer was quick and pleasant; After hours drop was simple.

James Powell 
Rating:
5.0

No issues. Clean units. Easily accessible.

Zachary Lindstrom  |  Overall Experience 
Rating:
4.0

The inside of the trailer was dirty.

Shasta Webb 
Rating:
5.0

Easy access. Plenty of room to turn trailer. Staff is very helpful.

Richard Hughes 
Rating:
5.0

I rented a storage unit online late at night. I assume the unit was ready, but I ended up not needing it after all. I called and spoke to Russell and explained that we never even opened the unit. He was able to cancel/move out of the unit with ease. He asked if we had paid anything that would need to be returned to us, but due to renting a U-Haul truck, the first month was free anyway. All in all, 10 out of 10 stars! I recommend this location to everyone needed a truck.or storage.

Rebecca Leavitt  |  Online Move In 
Rating:
5.0

Brianna runs an excellent location here. I have used this location many times.The service and employees here always knowledgeable and more than helpful. Thank you guys for all you do!

Daniel Marino  |  Overall Experience 
Rating:
5.0

This location is just the best! The employees are friendly and helpful. The facilities are always super clean. I can't even think of anything that could it better except maybe better temperature regulation on the indoor units. 24 hour access without a fee would be nice with the many different work schedules that customers could have. Maybe even a vending machine or two especially for moving in customers who could be there for many hours.

adam hansen 
Rating:
5.0

received everything as needed and great help

Helma Blatter 
Rating:
3.0

Customer did not leave a comment.

Gordon Loveland 
Rating:
5.0

Customer did not leave a comment.

pat& dave kula  |  First Impressions 
Rating:
5.0

A+++

Gregg Blevins 
Rating:
5.0

Everyone there is so wonderful! I had some pretty hard times during my rental terms. Thanks to the wonderful Brianna, I was able to save my belongings which included many, many precious memories.

REBECCA LEAVITT  |  Overall Experience 
Rating:
5.0

Love the staff, love the price, love the lighting, love the ability to unload indoors, love everything we have experienced thus far! Glad we found you!

David Akeson  |  First Impressions 
Rating:
5.0

Keep doing what you are doing!

David Akeson 
Rating:
5.0

Customer did not leave a comment.

jody johnson  |  First Impressions 
Rating:
5.0

Awesome experience. Check in and out was simple and quick.

Leslie Kerby 
Rating:
5.0

Customer did not leave a comment.

Kayla Cook 
Rating:
5.0

The lady who helped me, she went above and beyond for me. What very kind and professional. I will be back in future moves. She really helped me and made sure it worked out. It was smooth how she set up everything for me. This move as been a nightmare. She took so much stress off me.

Katherine Comber  |  First Impressions 
Rating:
5.0

The van I had was older which was disappointing because I wasn’t able to listen to my audio textbook on the drive & I paid a lot for it

Jackie Sugai 
Rating:
5.0

No problems getting around, helpful staff.

Richard Hughes 
Rating:
5.0

Customer did not leave a comment.

James Lea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Calvin Slater 
Rating:
5.0

Customer did not leave a comment.

Dawna Chester 
Rating:
5.0

Customer did not leave a comment.

Spencer Barns  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Galbraith 
Rating:
5.0

Very large location for all types of moving.

Keith Kasch 
Rating:
5.0

The entire process was Excellent and a very easy process. The moving truck was clean, easy to drive, load and unload. The storage units were clean, clearly marked with easy access.

Robert Gonzales  |  Overall Experience 
Rating:
5.0

We had originally asked for another location. They would not open untill Monday and we would have no help to unload. We went on line and was able to get two units at this location. We tried to get permission to drop the trailer at the 17th Street site, but it said we had to take it to the closed Lincoln Road location by 6:30 PM on Sunday. The Lincoln Road location was horrible to try to leave a trailer at because there were only two car parking spaces. The asphalt, on the narrow drive, is caving away into a rock filled ditch making it very difficult to turn the vehicle and drop the trailer.

Richard Hughes  |  Online Move In 
Rating:
5.0

N/A

Brian Dawson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dakota Brown 
Rating:
5.0

Everything from renting to leaving the unit was great!

Mathew Karinen  |  Overall Experience 
Rating:
5.0

Russell was friendly and efficient. He went out of his way to change out the ball on my hitch to enable me to pull a U Haul trailer. Thanks Russel

Mark Campbell 
Rating:
4.0

Customer did not leave a comment.

Doug Davidson 
Rating:
5.0

Nice trailer. Towed very easily. Check-Out/Check-In process was quick & easy.

Stephen Meyers 
Rating:
5.0

Russell M. was very helpful and thorough during the check in process, really appreciated his help and patience with our questions

Katie Vetter  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Elaine Fraser 
Rating:
5.0

Customer did not leave a comment.

Dan O'Donnell jr. 
Rating:
4.0

There was too much cosmetic damage to be able to record accurately. If you're going to require us to take a picture, instead of approving a previous picture, there should be a list of previous incidents that we check as we do the pictures and inspection. That way the picture just shows the rental as a whole unit and the checklists for each area requiring a picture are the details and approval/ability to add more/disputes within the beginning.

Justin Weber 
Rating:
5.0

The cab of the truck smelled of cigarettes when I picked it up.

Dan Kahl 
Rating:
5.0

Customer did not leave a comment.

JEOFFREY SENO 
Rating:
3.0

I reserved a truck 1.5 miles from the airport. Uhaul truck had to be picked up on the other side of town. A $50 uber ride. Had I known this I would have rented from Avis

Marshall Burleigh 
Rating:
5.0

Mike and the folks were excellent TY

BRUCE RING 
Rating:
5.0

Customer did not leave a comment.

richard webb 
Rating:
5.0

The employees at this location were awesome, very courteous and friendly.

Sonja McCart 
Rating:
4.0

Customer did not leave a comment.

Heather Capson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Folsom  |  Overall Experience 
Rating:
5.0

Brianna was great to work with. She took the time and had the patience to answer all my questions, and provided different options for my storage needs. With her help I was able to settle on just the right combination of storage units. I'm thoroughly satisfied with the service I received, and can highly recommend the Ammon U-Haul facility.

Bill King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE RALEIGH 
Rating:
5.0

Customer did not leave a comment.

Vickie Wilcox 
Rating:
5.0

Customer did not leave a comment.

Billy Sevieri 
Rating:
5.0

Customer did not leave a comment.

DARRIN JOHN 
Rating:
5.0

Customer did not leave a comment.

Lorna Harwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Olsen  |  Overall Experience 
Rating:
5.0

Staff was very helpful and made the dropp of really easy. I was very happy with the drip off. Wish the trucks tires would have been replaced before they got so worn that the sidewall blew out. Other than a deffective tire the trip went well

Dallin Groesbeck 
Rating:
5.0

Customer did not leave a comment.

Mark Nicholas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anneke Scholes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Diamond  |  Overall Experience 
Rating:
5.0

I showed up a little early for my appointment the general manager (I can’t remember her name) was the one who checked me in and said they would get to it soon. She got my keys and pulled my vehicle in. I heard an air tool spin a couple times while I was looking at hitch accessories. I hadn’t even sat down and she came in and said it was done! Awesome fast service!

Dillon Mayes 
Rating:
4.0

Customer did not leave a comment.

Lynsie Schow 
Rating:
4.0

Nobody gets a perfect score except for Jesus christ ok...the personal was as choosen...above average ok...

Jonathan Berrey  |  First Impressions 
Rating:
5.0

Excellent Customer Service! Very clean storage with a lock provided.

Robert Gonzales  |  Online Move In 
Rating:
5.0

The staff was awesome and very helpful with all of my questions. I also called to reserve it and the person at the call center was very helpful.

Mathew Karinen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tom McNerlin  |  First Impressions 
Rating:
5.0

Russell was extremely helpful and great to work with.

Jeff Olson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melanie Smith 
Rating:
5.0

Customer did not leave a comment.

Cody Andrus 
Rating:
5.0

Customer did not leave a comment.

Christopher LaRochelle 
Rating:
5.0

Brianna, the manager, is just such a pleasure to work with! I had some extraordinary circumstances and they were handled with grace. I could not be any more pleased with my experience. I always recommend U-Haul. And their services

Adam Hansen  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to be helpful. It isn't always the norm to receive this level of customer service, and it sure was appreciated.

James Lycan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin Ayres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeramy Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin Parkhurst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michal Kozdronkiewicz  |  Overall Experience 
Rating:
5.0

Thank you for helping us with all of our questions- we were so tired after our trip. Also the opportunity for the month if storage after renting was awesome! Thank you

Lorna Harwood  |  First Impressions 
Rating:
5.0

Very pleased with the move in. I'm excited to get some stuff out of the apartment and make my wife happier.

david higginson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george klomp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey Dutton  |  Overall Experience 
Rating:
5.0

The staff where very accommodating and helpful. Very pleasant experience

David Tracy II  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kris Bruington  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

larry maxwell  |  First Impressions 
Rating:
5.0

I was impressed with the cleanliness of the entire building. Their security is excellent. I was called two different times when my lock had not secured, I appreciate the diligence of their security in checking for any problem..

Shirley Larsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDY SCOTT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Patton  |  Overall Experience 
Rating:
4.0

Snow removal was an issue. Pulling a trailer into and out of facility was difficult.

Denise Landis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Gilbert   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reed Loertscher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Meeker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA Squires  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Hamelin  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

REBECCA LEAVITT  |  Online Move In 
Rating:
3.0

TL;DR Ask questions, be careful of Kryslyn. Ask for Mikayla, she rocks! Give her a raise!!! I initially came into the store in Ammon, ID on 2/6/23 with some general questions about our U-Boxes and getting a storage unit. I was told they had been delivered, but decided to hold off on getting a storage unit right then. Fast forward a week. My wife and I came in to get a storage unit and were assisted by Kryslyn. She seemed to be deep in thought looking at her computer screen trying to figure stuff out for us. After looking things over for a bit, she informed us that there was no option for a single 10x15 unit available but could do 2 separate units (a 5x10 and a 10x10) right next to each other. This was not an ideal solution, but seeing as this was the only option, we decided it would work. Kryslyn only charged us for only one disc lock even though we were getting two different units so that was nice! Then Kryslyn seemingly couldn’t confirm our U-Boxes had been delivered to the facility, when 2 managers earlier confirmed they had been delivered. This was slightly disconcerting, but I recognize information doesn’t always get relayed to everyone. To our delight Kryslyn wanted to personally put her eyes on the U-Boxes to confirm they were on-site! My wife and I wanted to come the following morning to start unloading the U-Boxes into our 2 units. Kryslyn said she’d call us if she could not find the U-Boxes, but not if they were in fact there at the facility. We asked Kryslyn to please call us no matter the result of her search for our own piece of mind. This seemingly wasn’t something Kryslyn was too keen on as she rolled her eyes at my request! My perception was that Kryslyn couldn’t be bothered to make a phone call to inform us that we would be all set for the following day. This really did not sit well with myself or my wife, but we got taken care of mostly, so who are we to really complain? We had not received a phone call by about 5:30pm that day so I decided to call the store and try and confirm things. I was never able to get the store on the phone; instead getting transferred to a call center. I finally gave up after getting rerouted to the call center 2 different times. Instead I would call in the morning bright and early when they opened at 7am. Once again, no store, only call center, TWICE! I decided to go to the store personally and try and see what was going on. I was greeted by Mikayla I had previously met at the store! It was during this visit she informed me she was the Assistant Manager! Mikayla promptly started digging into things. Mikayla was rightly surprised to see that we were sold the two different units when there was plenty of options available for a single 10x15 unit; also much closer to where the U-Boxes would be unloaded! Mikayla said it would be quick and easy to transfer. Mikayla then gave me the new contract to look over when she discovered I had paid for my first month (as one would expect!) when there was actually a promotion currently going for a free month. Mikayla promptly refunded my card for the free month. She waited for another employee to arrive then personally confirmed our U-Boxes being on site and called me personally to inform me as such. She deserves a raise!!! Thank you for your wonderful assistance Mikayla!!!

Kevin Duddy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Elison  |  Overall Experience 
Rating:
5.0

There was only one person in the office. She was pretty busy. I had to wait for a while, but it was so weird that she was very friendly and very professional was a big help.

Diane Meeker  |  First Impressions 
Rating:
4.0

The Ammon U-Haul was awesome and the facility was very nice. I was asked to turn in my truck early on Sunday, which wasn’t a problem. UNTIL we went to the Grand Teton Storage and they were closed. I wasn’t given any info on where to park the truck. So…I called the Ammon U-Haul and explained to Nancy that maybe she could help. She apologized and said that she has never been there. She said that she would message them. At this moment I was hitting a wall due to driving 16 hours the day before, unloading some stuff at my new home and the rest to the storage unit. There were signs posted so I started to get on-line and go thru the return procedure. It had been snowing and I couldn’t really see anywhere to park so I parked the truck by the exit gate on the side. While this is all taking place there was a women looking out of her window next to the office that had a closed sign on. She let her dogs out and looked at me but never said a word. The door said Private so I didn’t want to bother her and she wasn’t very approachable either. She saw the U-Haul truck going around and then stopped in front of her door but didn’t say anything. While I was filing out the return on my phone in my car, she open her front door and wanted to know “What I was doing?” I explained I was told to drop off at this location and there is non signage of where to park a return truck??? She said to park it on the street so that’s what I did. She was not friendly at all! My experience from Arizona pick up and then storage drop off was great but the other location drop off was not pleasant. I was doing U-Haul a favor by turning it in early without any compensation offered and then it have it end like this.

LESLIE HEEKIN  |  First Impressions 
Rating:
5.0

The staff is friendly and extremely helpful

Taylor Hillman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Hong  |  First Impressions 
Rating:
5.0

It's always so clean and the staff is very helpful

Cody Lamb  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua Roundy  |  Overall Experience 
Rating:
5.0

We really enjoyed our experience. The facility was always clean, well maintained, secured, environmentally controlled and the staff was great.

Terry Jorgensen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIONEVIE HIGH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY NICHOLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hailey Carlen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Carruthers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yves Courbois  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda Burnside  |  Overall Experience 
Rating:
5.0

Good facility! Would use them again!

Glenna Livingston  |  Overall Experience 
Rating:
5.0

Brianna was great help, the first unit we were assigned was not free and this was a problem in the system. Brianna had a quick turnaround and got us into a new unit within minutes! She did a great job handling the situation and helping us out!

Delaney Valleau  |  Online Move In 
Rating:
5.0

Staff great, well maintained.

Lisa Capps  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Horvath  |  Overall Experience 
Rating:
5.0

Great customer service and care when handling disputes.

Robert Argyle  |  Overall Experience 
Rating:
5.0

Am very pleased with the whole storage facility and staff. Best UHaul storage facility I have ever used! I love the alarm system for the inside units!

Margo Anderson  |  First Impressions 
Rating:
5.0

Excellent indoor temperature controlled storage. They have special bays that you can back into to allow you to load/unload during bad weather. Highly recommended!

KENNETH BELLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Calhoun  |  Online Move In 
Rating:
5.0

Thanks.

Levi Verrette  |  Online Move In 
Rating:
5.0

Your store is a Breath of Fresh Air in these times. No one seems to have to work so understaffing wastes my time. Not in you store, Everyone I worked with was just awesome and...thankfully, moving knowledgeable. I hope U-Haul on the other side of this move is at least half as good as your store! Kudos! Keep it up! Dennis & Connie Horvath

Dennis Horvath  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario Puga  |  Overall Experience 
Rating:
5.0

The two gentlemen who helped us were great! Thanks!

Chris Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerry williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Korbee Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Landis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Iverson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Marsh  |  First Impressions 
Rating:
5.0

Mikayla was very helpful and professional.

Richard Hair  |  First Impressions 
Rating:
5.0

The staff was friendly, professional, and very helpful. The facility was clean and met all my needs. Thank you for everything.

Kathy Campbell  |  Overall Experience 
Rating:
5.0

Everyone is very professional and kind. We are especially grateful for Brianna’s help!

JONATHAN THOMPSON  |  Overall Experience 
Rating:
5.0

Awesome 👍 always answer my questions and concerns.

Deborah Bingham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sam Bergener  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david rivas  |  Overall Experience 
Rating:
5.0

Easiest, fastest, great price, convenient!! Very satisfied!!

Yolanda Burnside  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathy Campbell  |  First Impressions 
Rating:
3.0

I rented the unit on Friday and went to rent the truck on Saturday and was told that I could get a month free storage. When we went to your location to buy $134 worth of boxes, I asked the guy working there if I could still get the free month, but he said I was too late. Wish I have known about the offer when reserving the unit...I knew I needed the truck and boxes from you. It was just disappointing.

STEPHEN PRCHAL  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES SCHERCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard Wekesa  |  First Impressions 
Rating:
5.0

Very helpful and professional

Steve Ottum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARRY THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin Schwab  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dick Elsbree  |  Online Move In 
Rating:
5.0

Kryslyn helped me every step of the way! From my moving to storage!

VERONICA GILBERT  |  Overall Experience 
Rating:
5.0

Very friendly staff and the storage facility was the best I’ve ever seen anywhere. Super impressive.

Jarrelll Clemmons  |  Overall Experience 
Rating:
5.0

My experience was quite good and no significant complaints. There was an initial issue getting the right code assigned to me to disarm my alarm, which was a little annoying, but it was resolved quickly. The door nearest my unit was often not working which was also a little annoying. Overall, it was kept very clean and the facility was nice. Definitely were some rats/mice though.

Daniel Barrick  |  Overall Experience 
Rating:
4.0

The code for our units were being denied. Called and talked to the front desk the first day. They said it just took time. The next day the code still didn’t work

Ronald SANFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Keller  |  First Impressions 
Rating:
5.0

All the members at this location were friendly, professional, and helpful. They helped me facilitate the moving process in an efficient and effective manner.

Ryan Harper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Wallace  |  First Impressions 
Rating:
5.0

Very helpful and friendly. Facilities are very clean, well lit and feel very secure.

Lorin McArthur  |  First Impressions 
Rating:
5.0

Great experience for my first time using a storage unit.

Kimberly Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miriam mora  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Todd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Divier Ruiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hailey Carlen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas Lovato  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DeBRA bischoff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Macilynn Rowen   |  Overall Experience 
Rating:
5.0

The way you key in is a little confusing, I was unable to disarm the alarm for the first maybe better posted instructions would be much more helpful. But that’s more so somethings I’ll just have to learn better. Nothing wrong on the companies fault

Kelli Foster  |  First Impressions 
Rating:
4.0

It was definitely not clear on where the unit was.

Rebecca Williams  |  Online Move In 
Rating:
5.0

After a terrible experience with U-Haul in AZ where we moved from, everyone here with U-Haul in Ammon has been amazing - and we have had plenty of opportunities to interact with staff here. It has been spectacular every time. We will recommend to everyone we know now and in the future.

Erin Schwab  |  First Impressions 
Rating:
5.0

Staff is happy and treats you good

THOMAS JONES  |  First Impressions 
Rating:
5.0

Everything went like clockwork. It was an easy process. From start to finish it was a great experience and very affordable. That was a major factor because I'm on a fixed income.

Susan Carter  |  First Impressions 
Rating:
4.0

The one that's running for an office got upset with me cuz I didn't know where to put my the number to get in so the alarm came on she was a little bit short with me

Lidia estacio  |  Overall Experience 
Rating:
5.0

Very friendly, efficient, and helpful!!

Melissa Lansford  |  First Impressions 
Rating:
5.0

Easy access, clean and staff was knowledgeable and helpful.

Hodelia Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Larsen  |  First Impressions 
Rating:
5.0

The staff there are great people and the facility is clean and very nice

Jennifer Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Black  |  First Impressions 
Rating:
5.0

So glad we have an indoor facility in town.

Crystal Allen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENNA GIBSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnae Barlow  |  First Impressions 
Rating:
5.0

Great place. Awesome staff.

Trudy White  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaydee Cole  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary Jo Sycks  |  First Impressions 
Rating:
5.0

The trip to U-Haul was fantastic awesome service more than excellent help and always enjoy doing when people know what they're doing and she did Brandy is fantastic

Linda Rothman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristine Hartlove  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hodelia Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Taylor  |  Online Move In 
Rating:
5.0

Had great help picking out an appropriate sized unit for our storage needs.

Trudy White  |  First Impressions 
Rating:
5.0

All employees were helpful. David at the Idaho Falls facility was especially kind and helpful. He carried my purchases to the car. Showed me where the recycle area was and helped with these ‘freebies’ also. He should get a raise. Barbara Hammer. The facility was clean and inviting

Barbara Hammer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Fowler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynette Newsom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Campbell  |  First Impressions 
Rating:
5.0

The associates were very helpful with finding the best option for us!

Stephen Zahner  |  First Impressions 
Rating:
1.0

Horrible

joshua mcafee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Poe  |  Overall Experience 
Rating:
5.0

Very helpful staff.

BRYANT PERGERSON  |  Overall Experience 
Rating:
4.0

I was shocked to be charged a $21 fuel surcharge on my rental, after driving a total of seven miles. The fuel gauge was at the exact same position when I picked up and returned the rental.

PETER POPENOE  |  First Impressions 
Rating:
2.0

The staff member who helped me wasn’t very helpful or clear on where to gain access to indoor storage. When I came in the afternoon to start putting my property in the unit, there was only one person working to cover all aspects of service. I had to hunt him down to get help in knowing how to access the building. When I got to my unit, there was a lock on it. I had to contact the staff member to have him remove the lock. Finally, there wasn’t a lock for me when the unit was opened, so I had to ask for one.

Irene Peterson  |  First Impressions 
Rating:
5.0

Bryanna was very professional and supportive.

BRYANT PERGERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim morris  |  Overall Experience 
Rating:
5.0

The staff at the U-Haul was very knowledgeable and great at explaining all available services. The facility was well lit and secured. The drive in port at the Ammon location was very appreciated as it was rainy and cold. The carts provided to carry boxes and storage bins to the desired unit was very helpful. I personally felt the cost was well worth the services provided and everything was organized and clean. I would go back next time I need to store some items.

Angela Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Forgit  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

imelda vega sanchez  |  First Impressions 
Rating:
5.0

Kryslyn helped me so much! To find solutions for moving and storing my belongings.

VERONICA GILBERT  |  First Impressions 
Rating:
5.0

I was able to access my unit easily and appreciated all their help with my rental and storage needs.

Athena Sirucek  |  Overall Experience 
Rating:
5.0

Very nice, clean storage space. Good deal for your money, and I feel good leaving my things there.

sydnee clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Palmer Black  |  Overall Experience 
Rating:
2.0

The staff is made of teenage kids. I've had this storage unit for almost a year and everytime I've tried to call to make a payment they put me on hold for over 20 minutes. Then eventually it goes to voicemail, the voicemail says their closed, Hours before their online hours tell you. So if that happens on the day your payment is due it means you get a late charge... not $5 not 10% but a whooping $25. All because those kids refuse to answer the phone. So if you don't physically plan on walking into the building to pay your bill every month, expect a late fee charge. But even if you do, expect a bunch of kids who are just flirting with each other and treat you like your annoying them. Then if you call the cooperate office they just tell you to pay the bill online... Good luck figuring that out. In order to make an online account you need your account number, which if you don't keep your original rental agreement, then noone else apparently knows how to find it... Don't even try asking the teenagers, they have no clue. But yes it's clean and it appears to have plenty of cameras and anti-theft options. But it's your stuff and if you don't have the time to go in to the building every month to pay, or can't get someone to figure out how to sign you up for an online account. Then expect to overpay... ALOT!

Casey Medley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Riannon Brug  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Poduska  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Jensen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fred Kirn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rina Carinci de Andrade  |  Online Move In 
Rating:
5.0

Nice setup. Love the carts and the drive in and unload option. Great utilization of space and clean straight isles. No concerns to report so far.

Angela Johnson  |  First Impressions 
Rating:
5.0

Great customer service support!

Jacob Swartout  |  Overall Experience 
Rating:
5.0

Team and management were excellent, fast and friendly. Facilities are top notch too. Thank you.

Steven Weir  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RON HENSLEY  |  First Impressions 
Rating:
5.0

The customer service getting started was some of the best I’ve ever had. So friendly and informative. The facility is nice and the carts there helped us a lot. We are very happy with our experience!

Elizabeth Stepan  |  First Impressions 
Rating:
3.0

I called this facility over a week in advance of our move. Yet when my son arrived with the truck, the office staff had no such reservation. This problem after the hours it took to solve a flat tire put my son way behind for the day. Not my best experience with Uhaul. Office staff worked out an acceptable arrangement.

Catherine Plowman  |  First Impressions 
Rating:
3.0

The young lady at the desk was awfully rude , I don't helmeted her behavior was necessary. But moving I. Was very nice . Nice clean unit.

STEPHANIE MEDCALF  |  First Impressions 
Rating:
5.0

Straight forward process for renting storage and the uhaul.

Logan Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES FOSTER  |  Overall Experience 
Rating:
4.0

The security keypads were confusing at first. Having to enter the security code on two different keypads is a bit inconvenient. If this is something that has to be done, the same setup that is on the outside also needs to be in the bay area. I do like that you guys have carts to help move stuff around and that you provide a bathroom.

Ryan Baum  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dennis Dineen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana Waters  |  Overall Experience 
Rating:
5.0

Everyone was very kind and helpful!

K Haas  |  First Impressions 
Rating:
5.0

Dakota is awesome! Definitely will recommend to others moving to Ammon!

Luping Yan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Novetta Thornock  |  Overall Experience 
Rating:
4.0

The only issue we had was there was a lock on our unit that wasn't removed before we needed to access it.

Amber Lemmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN WALLACE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HANNAH MIKESELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clinton Campbell  |  First Impressions 
Rating:
4.0

There were some unfortunate technical issues with the facility entrance and the computer system. The staff was excellent.

Samuel Madsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooklyn Geyer  |  First Impressions 
Rating:
5.0

Good service

kathleen sanford  |  First Impressions 
Rating:
1.0

It took 3 hours just get checked into the storage unit, causing my uhaul track to have to be checked out another day. The extra day was reimbursed, but not the extra miles it caused me to have to drive. Since it took so long to check in I had to come back the next day to check in. When I came back the next day, they did not even show me how to check in and out each time I need to enter the unit.

Trinitie Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kyler atwood  |  Overall Experience 
Rating:
5.0

Great customer service. Easy access to storage unit.

Richard Williams  |  First Impressions 
Rating:
4.0

The staff could smile and be a little more excited to help. They all seem like they were up all night playing video games and are exhausted. But Other than that they were very friendly and knowledgable.

Bret Dayley  |  Overall Experience 
Rating:
5.0

We enjoyed the use of the facility while we were in transition moving into our new home.

joshua bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela joiner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Hoyt  |  Overall Experience 
Rating:
5.0

my reservation wasn't working, Breanna was very helpful in getting it resolved.

JOHN WALLACE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amanda wallat  |  Overall Experience 
Rating:
5.0

Great people to work with very helpful and friendly each time I was into the office. The indoor storage unit was easy to get our large items in and always clean. I would definitely recommend and if I ever need a storage unit again I’ll definitely be back!

ceecee saxton  |  Overall Experience 
Rating:
5.0

Everyone was very friendly. Refreshing to say the least

William Odell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Ryffel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Johnson  |  First Impressions 
Rating:
5.0

Great location that was convenient to access.

Alan Muir  |  Overall Experience 
Rating:
5.0

Your Manager is very good. However some of your crew that works there , need to be taught how to treat customers better.

phiilis howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Wissert  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Armando Alejo  |  First Impressions 
Rating:
3.0

The unit was clean but there was a lock on the unit so I could not get in and there was not a lock inside was described. I had to go into the office and get an employee to open the unit and give me a lock. I didn't mind but it would have been nice if this was communicated so as to be expected. Also the process for using the code was not explained until I talked with the employee.

Alexander Wilson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alona King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Doffing  |  First Impressions 
Rating:
5.0

Excellent experience. Friendly, efficient, and overall well-done.

Richard Rankin  |  Overall Experience 
Rating:
5.0

the staff (kristlyn ) explained everything so well, and helped me pick the right size we needed! she was awesome! thankyou!!

Bonnie Titus  |  First Impressions 
Rating:
1.0

The staff there exspecialy Haley Johnson why tried to say my check bounced put a lock on my door for over a month when I had to get the lady from st. Vincent DePaul to show proof the check was cashed the next day. The older workers are rude the younger ones are very helpfull

sandra linney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Rankin  |  First Impressions 
Rating:
5.0

Clean, easy access

ceecee saxton  |  First Impressions 
Rating:
1.0

The manager was rude and quite nosey, some better customer service skills are definitely needed. Many times when I needed assistance, there was no employee present at the front desk, or anywhere in sight. The wait time for them to show up was ridiculous. Wouldn't recommend renting a unit from the Idaho falls store, on 17th Street.

Kylie Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

makenna burgie  |  First Impressions 
Rating:
4.0

NO doorbell so had to wait quite a while to find someone, they were in a truck cleaning. Otherwise great. I like the smaller carts, easier to move than other places. One employee was very helpful, unloaded my car and took to room and unloaded. Very friendly, big black guy (sorry, wish I got his name) but at least I could describe him.

Alona King  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Novetta Thornock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle River  |  First Impressions 
Rating:
3.0

Had to walk across the parking lot. I’m in a knee brace. Then wrong dolly. Had to go back and pick up the one I was supposed to have. (Flat furniture dolly). Then went to put things in Unit. Wrong name on key. Had to again walk into store to get right one. So inconvenient. I feel I shouldn’t have any charges for fuel also free second month

Jeanne Kelsch  |  First Impressions 
Rating:
5.0

The gal that helped me (I’m horrible with names) was very professional and friendly!

Jazmyn Comito  |  First Impressions 
Rating:
5.0

We appreciated the climate control and security the facility provided. We were able to access the storage unit during rainy weather without getting wet. Thank you.

richard westover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDI LAKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Carmichael  |  Online Move In 
Rating:
5.0

Other than my storage unit was NOT CLEAN it is a great place.

Mark Schow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vince Heiner  |  First Impressions 
Rating:
4.0

The complex is still being set up and construction is going on. This didn’t interfere with my use of the storage unit. I was pleased with the employees help and friendliness.

dennis callahan  |  Overall Experience 
Rating:
1.0

Reserved unit online for $39.95/Mo. 3 totes and a printer box 5X5 unit. Sent student to wrong size unit and now charging $54.95/Mo. and Student is in another state now and can't fix it. Poor management. Sad customer service from Hailie Johnson at this location. Tried to resolve over the phone, but she refused to be helpful!

kim perry  |  First Impressions 
Rating:
1.0

I’m he person who gave me my unit, gave me the one furthest from the door. With my back, 40% disabled veteran, it was awful and I still have furniture to drag all the way across that building

DEANNE SMITH  |  First Impressions 
Rating:
5.0

They had the right equipment to help us with our move and made the move across country easy.

Jon Infanger  |  Overall Experience 
No reviews have been submitted for this location.

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