El cliente no dejó un comentario.Alyssa W. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Ammon
Ammon, ID 83406
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Jarrod W. | Overall Experience
El cliente no dejó un comentario.Tracy R. | First Impressions
El cliente no dejó un comentario.Cinda W. | Overall Experience
El cliente no dejó un comentario.Merinda E. | First Impressions
El cliente no dejó un comentario.Jessica M. | Overall Experience
El cliente no dejó un comentario.tyler t. | Overall Experience
El cliente no dejó un comentario.Jeremiah R. | Overall Experience
El cliente no dejó un comentario.KRISTIE B. | First Impressions
El cliente no dejó un comentario.janeil k. | First Impressions
El cliente no dejó un comentario.Andrew S. | Overall Experience
El cliente no dejó un comentario.CANDY S. | Overall Experience
El cliente no dejó un comentario.John P. | Overall Experience
Snow removal was an issue. Pulling a trailer into and out of facility was difficult.Denise L. | Overall Experience
So far so good since I am only drop the car maybe I'll check it next time if I need to move againHari G.
The moving truck I used was great for the job I needed it for. The only thing I would say was a bit irritating was that I had to share my location in order to return the truck after hours. There was no option for me to enter that I knew I was in the right place.Cannon J.
El cliente no dejó un comentario.Eric G. | Overall Experience
El cliente no dejó un comentario.josh S.
El cliente no dejó un comentario.Nathan B.
El cliente no dejó un comentario.Reed L. | Overall Experience
El cliente no dejó un comentario.Diane M. | Overall Experience
El cliente no dejó un comentario.CYNTHIA S. | First Impressions
I was told that I could pick up the truck less than 2 miles from my home, but that was changed to 55 miles from my home.Marla H.
The entire experience went smoother then I could have hoped!Gary D.
El cliente no dejó un comentario.Sandra R.
not call the cops on the renter when they keep the rental an extra time. rather just charge their card. arn't yall in the business of renting stuff? why call the cops when the customer is renting?Gregory E.
Great dropoff experienceROSS M.
El cliente no dejó un comentario.Mary H. | Online Move In
Make sure you keep Russell as an employee!! He is great and has excellent custoner service skills! He really cares about customer contentment.Rebecca L.
El cliente no dejó un comentario.Greg W.
The customer service person was fantastic.Becky C.
El cliente no dejó un comentario.REBECCA L. | Online Move In
TL;DR Ask questions, be careful of Kryslyn. Ask for Mikayla, she rocks! Give her a raise!!! I initially came into the store in Ammon, ID on 2/6/23 with some general questions about our U-Boxes and getting a storage unit. I was told they had been delivered, but decided to hold off on getting a storage unit right then. Fast forward a week. My wife and I came in to get a storage unit and were assisted by Kryslyn. She seemed to be deep in thought looking at her computer screen trying to figure stuff out for us. After looking things over for a bit, she informed us that there was no option for a single 10x15 unit available but could do 2 separate units (a 5x10 and a 10x10) right next to each other. This was not an ideal solution, but seeing as this was the only option, we decided it would work. Kryslyn only charged us for only one disc lock even though we were getting two different units so that was nice! Then Kryslyn seemingly couldn't confirm our U-Boxes had been delivered to the facility, when 2 managers earlier confirmed they had been delivered. This was slightly disconcerting, but I recognize information doesn't always get relayed to everyone. To our delight Kryslyn wanted to personally put her eyes on the U-Boxes to confirm they were on-site! My wife and I wanted to come the following morning to start unloading the U-Boxes into our 2 units. Kryslyn said she'd call us if she could not find the U-Boxes, but not if they were in fact there at the facility. We asked Kryslyn to please call us no matter the result of her search for our own piece of mind. This seemingly wasn't something Kryslyn was too keen on as she rolled her eyes at my request! My perception was that Kryslyn couldn't be bothered to make a phone call to inform us that we would be all set for the following day. This really did not sit well with myself or my wife, but we got taken care of mostly, so who are we to really complain? We had not received a phone call by about 5:30pm that day so I decided to call the store and try and confirm things. I was never able to get the store on the phone; instead getting transferred to a call center. I finally gave up after getting rerouted to the call center 2 different times. Instead I would call in the morning bright and early when they opened at 7am. Once again, no store, only call center, TWICE! I decided to go to the store personally and try and see what was going on. I was greeted by Mikayla I had previously met at the store! It was during this visit she informed me she was the Assistant Manager! Mikayla promptly started digging into things. Mikayla was rightly surprised to see that we were sold the two different units when there was plenty of options available for a single 10x15 unit; also much closer to where the U-Boxes would be unloaded! Mikayla said it would be quick and easy to transfer. Mikayla then gave me the new contract to look over when she discovered I had paid for my first month (as one would expect!) when there was actually a promotion currently going for a free month. Mikayla promptly refunded my card for the free month. She waited for another employee to arrive then personally confirmed our U-Boxes being on site and called me personally to inform me as such. She deserves a raise!!! Thank you for your wonderful assistance Mikayla!!!Kevin D. | First Impressions
El cliente no dejó un comentario.Ken K.
El cliente no dejó un comentario.dennis S.
Everything was great 👍 Russell helped me and is awesome to work with.Russell J.
El cliente no dejó un comentario.Tim E. | Overall Experience
Friendly and knowledgeable staff.joseph D.
There was only one person in the office. She was pretty busy. I had to wait for a while, but it was so weird that she was very friendly and very professional was a big help.Diane M. | First Impressions
The Ammon U-Haul was awesome and the facility was very nice. I was asked to turn in my truck early on Sunday, which wasn't a problem. UNTIL we went to the Grand Teton Storage and they were closed. I wasn't given any info on where to park the truck. So…I called the Ammon U-Haul and explained to Nancy that maybe she could help. She apologized and said that she has never been there. She said that she would message them. At this moment I was hitting a wall due to driving 16 hours the day before, unloading some stuff at my new home and the rest to the storage unit. There were signs posted so I started to get on-line and go thru the return procedure. It had been snowing and I couldn't really see anywhere to park so I parked the truck by the exit gate on the side. While this is all taking place there was a women looking out of her window next to the office that had a closed sign on. She let her dogs out and looked at me but never said a word. The door said Private so I didn't want to bother her and she wasn't very approachable either. She saw the U-Haul truck going around and then stopped in front of her door but didn't say anything. While I was filing out the return on my phone in my car, she open her front door and wanted to know "What I was doing?" I explained I was told to drop off at this location and there is non signage of where to park a return truck??? She said to park it on the street so that's what I did. She was not friendly at all! My experience from Arizona pick up and then storage drop off was great but the other location drop off was not pleasant. I was doing U-Haul a favor by turning it in early without any compensation offered and then it have it end like this.LESLIE H. | First Impressions
Nothing, it was a wonderful experience. Everyone was very helpful!Joshua S.
El cliente no dejó un comentario.Debbie H.
The staff is friendly and extremely helpfulTaylor H. | Overall Experience
The snow was plowed directly in front of the trucks and it took 90 minutes to get one unstuck. The woman in the building was great but the plow guy was worse than useless.Brenden D.
El cliente no dejó un comentario.Lisa H. | First Impressions
It's always so clean and the staff is very helpfulCody L. | Online Move In
All goodDavid W.
Nothing to improve upon. Everything was great and met my expectations. Great place and very professional.David W.
El cliente no dejó un comentario.JEOFFREY S.
The first trailer I rented had a major repair to the rear roof that affected the roller door. Upon loading, the rollers came off track and locked the door in the down position. This precluded my departure by one day. However, the staff at this location worked with me in a very professional manner and compensate me acceptably for the delay caused by the trailer door. They were most importantly, apologetic for the situation, a trait that seems to be non-existent in the service industry, especially since COVID. GraciasPeggy J.
So very helpful in getting our trailer hooked up to the car. The gentlemen helping was patient and kind with all of our questions. Even when it was freezing outside. Thanks for the help and easy transition to our new home.William B.
El cliente no dejó un comentario.Joshua R. | Overall Experience
We really enjoyed our experience. The facility was always clean, well maintained, secured, environmentally controlled and the staff was great.Terry J. | Overall Experience
El cliente no dejó un comentario.DIONEVIE H. | Overall Experience
El cliente no dejó un comentario.JEFFERY N. | Overall Experience
El cliente no dejó un comentario.Hailey C. | Overall Experience
El cliente no dejó un comentario.Dan C.
El cliente no dejó un comentario.Barbara C. | First Impressions
El cliente no dejó un comentario.Yves C. | First Impressions
El cliente no dejó un comentario.Yolanda B. | Overall Experience
True professionals!Colter S.
Something in LARGE FONT or BOLD on the invoice that provides the URL on how to do an after-hours return. It took me a few minutes to find it properly.Christopher R.
Good facility! Would use them again!Glenna L. | Overall Experience
Brianna was great help, the first unit we were assigned was not free and this was a problem in the system. Brianna had a quick turnaround and got us into a new unit within minutes! She did a great job handling the situation and helping us out!Delaney V. | Online Move In
Staff great, well maintained.Lisa C. | Overall Experience
El cliente no dejó un comentario.Marie C.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Dennis H. | Overall Experience
El cliente no dejó un comentario.Mark N.
Great customer service and care when handling disputes.Robert A. | Overall Experience
El cliente no dejó un comentario.Debra H.
El cliente no dejó un comentario.Hannah C.
El cliente no dejó un comentario.Jerry B.
El cliente no dejó un comentario.Tim F.
NadaVaughn Michael M.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Benny C.
Fast, friendly, accurate and efficient staff both on the national phone and at the store. With the exception of a sticky slide up door, the trailer was great.James P.
Am very pleased with the whole storage facility and staff. Best UHaul storage facility I have ever used! I love the alarm system for the inside units!Margo A. | First Impressions
El cliente no dejó un comentario.Robert J.
Excellent indoor temperature controlled storage. They have special bays that you can back into to allow you to load/unload during bad weather. Highly recommended!KENNETH B. | Overall Experience
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Max G.
El cliente no dejó un comentario.Jessica C. | Online Move In
Thanks.Levi V. | Online Move In
El cliente no dejó un comentario.Joel B.
El cliente no dejó un comentario.Eric T.
Great service and help!WALTER G.
Awesome personnel, facility, and management. Painless, well maintained, and one of the few interactions I've had that was a positive experience. Thank you sincerely!brian E.
Your store is a Breath of Fresh Air in these times. No one seems to have to work so understaffing wastes my time. Not in you store, Everyone I worked with was just awesome and...thankfully, moving knowledgeable. I hope U-Haul on the other side of this move is at least half as good as your store! Kudos! Keep it up! Dennis & Connie HorvathDennis H. | First Impressions
El cliente no dejó un comentario.Brenda W. | Overall Experience
El cliente no dejó un comentario.Mario P. | Overall Experience
Excellent service, vehicles well maintained, great deal for the money!gerald M.
El cliente no dejó un comentario.Quinn M.
You need to do whatever keeps Brianne and Russell happy. They're amazing!!REBECCA L.
El cliente no dejó un comentario.Shannon G.
The two gentlemen who helped us were great! ¡Gracias!Chris L. | First Impressions
El cliente no dejó un comentario.Heather J.
El cliente no dejó un comentario.Valene A.
Russell was awesome! Friendly, professional and loved his job!Davette B.
Lower cost.David K.
Check in guy was super sweet but when I called the reservation line to request another day on my rental due to my delayed flight due to weather issues they told me I didn't need to return the van rental until 5 pm today. Check out guy was not understanding with the bill he was giving me so I do not have the funds on this credit card I need to deposit the funds on another credit card then I am able to process this payment. I need to se my bil breakdown first for my charges please forward to my email at email@example.com Drop off van at Ammon idaho drop of location is on 17 street My number is 480 220 5603 Tyme AllenTyme A.
El cliente no dejó un comentario.jerry w. | Overall Experience
The push for insurance coverage was a bit much... And hearing I was responsible for any blown tires seemed extreme as the trailer had 2 different brands of tires with different tread. Other than that it was great.SAMUEL G.
I will definitely return to the Ammon U-Haul!! Much better than Northgate!!Rebecca L.
El cliente no dejó un comentario.Korbee A. | Overall Experience
El cliente no dejó un comentario.Robert N.
The staff were EXCELLENT, day and afternoon! They Provided me with an excellent experience. I Will definitely use U-haul again.Julie P.
El cliente no dejó un comentario.Denise L. | First Impressions
El cliente no dejó un comentario.Debra I. | First Impressions
El cliente no dejó un comentario.GARY J.
El cliente no dejó un comentario.Joel B.
El cliente no dejó un comentario.Angela M. | First Impressions
El cliente no dejó un comentario.charles D.
El cliente no dejó un comentario.Ryan C.
The girls are super knowledgeable and helpful. Never have a problem with any of my rentals. +++++++++++++ Good JobJoel B.
Mikayla was very helpful and professional.Richard H. | First Impressions
I was greeted at the return port. Friendly helpful staff.Laura S.
As usual, Brianna and the team did a great job and were very helpfulSTEPHEN P.
The staff was friendly, professional, and very helpful. The facility was clean and met all my needs. Thank you for everything.Kathy C. | Overall Experience
Everyone is very professional and kind. We are especially grateful for Brianna's help!JONATHAN T. | Overall Experience
El cliente no dejó un comentario.Jakub T.
Most hassle-free transaction I've ever had with U-haul. Love the online reservation option. Everything was ready and waiting for me and all I had to do was show my driver's license and swipe my credit card.Jacob D.
Awesome 👍 always answer my questions and concerns.Deborah B. | First Impressions
El cliente no dejó un comentario.Nicole B.
There is a hole in the drivers seat and I didn't see a place in the check in to point that out.MICHAEL S.
El cliente no dejó un comentario.Melissa H.
El cliente no dejó un comentario.Sam B. | Overall Experience
El cliente no dejó un comentario.david r. | Overall Experience
Brianna was great, she fixed an issue that we had a few days ago and was very helpful on the additional storage unit today.STEPHEN P.
Easiest, fastest, great price, convenient!! Very satisfied!!Yolanda B. | Online Move In
El cliente no dejó un comentario.Kathy C. | First Impressions
El cliente no dejó un comentario.Gustavo R.
I rented the unit on Friday and went to rent the truck on Saturday and was told that I could get a month free storage. When we went to your location to buy $134 worth of boxes, I asked the guy working there if I could still get the free month, but he said I was too late. Wish I have known about the offer when reserving the unit...I knew I needed the truck and boxes from you. It was just disappointing.STEPHEN P. | Online Move In
El cliente no dejó un comentario.Juan S.
Told twice there was a hand truck, even charged. Then couldn't find it. Told I would receive a refund. I have yet to receive any refund 2 weeks after turning in.Julee L.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.JAMES S. | Overall Experience
El cliente no dejó un comentario.Rachel P.
El cliente no dejó un comentario.Leonard W. | First Impressions
Very helpful and professionalSteve O. | First Impressions
El cliente no dejó un comentario.Kim B.
This was so convenient. Have been recommending it to all my friends.Derek W.
El cliente no dejó un comentario.HARRY T. | First Impressions
El cliente no dejó un comentario.bob B.
El cliente no dejó un comentario.Marcia P.
El cliente no dejó un comentario.Lisa D.
El cliente no dejó un comentario.Patrick L.
El cliente no dejó un comentario.Erik W.
First, they didn't have my rental, they rented it out from under me despite my reservation. Then, we had to drive an hour to another location to pick up another truck and they did not give me the dolly or any of the other equipment I rented. When I went in to return the truck and demand a refund for the equipment they were extremely rude and told me there was nothing they could do about it and refused to refund me for the equipment they did not give meWyatt L.
There was a 2 inch long hole in the lower front of the covered trailer that allowed the rain the come inside and get my boxes wet. It looked like there had been an attempt to remove this likelihood by placing heavy duty tape over the hole from the inside of the trailer. Which obviously wasn't a repair and just a bandaid.Amy H.
El cliente no dejó un comentario.SHANNON L.
If desired equipment not available next size up should be at lower price.Karl H.
El cliente no dejó un comentario.Van O.
El cliente no dejó un comentario.Erin S. | Overall Experience
Nothing everything is was great.Leonard M.
El cliente no dejó un comentario.Dick E. | Online Move In
El cliente no dejó un comentario.Michael W.
Was told we could drop off equipment at any location When we tried to drop at this location was told we had to call to get approval to leave equipment at that location.Danny M.
Kryslyn helped me every step of the way! From my moving to storage!VERONICA G. | Overall Experience
Very friendly staff and the storage facility was the best I've ever seen anywhere. Super impressive.Jarrelll C. | Overall Experience
El cliente no dejó un comentario.Ron S.
My experience was quite good and no significant complaints. There was an initial issue getting the right code assigned to me to disarm my alarm, which was a little annoying, but it was resolved quickly. The door nearest my unit was often not working which was also a little annoying. Overall, it was kept very clean and the facility was nice. Definitely were some rats/mice though.Daniel B. | Overall Experience
El cliente no dejó un comentario.Harold L.
The code for our units were being denied. Called and talked to the front desk the first day. They said it just took time. The next day the code still didn't workRonald S. | First Impressions
El cliente no dejó un comentario.Joshua C.
El cliente no dejó un comentario.Joshua C.
It would be nice if everything we rented was in one location.Don N.
This location is great! Mikayla is wonderful to work with, the rental equipment is always in good condition, and access is very easy.Robert M.
El cliente no dejó un comentario.Katie C.
El cliente no dejó un comentario.Angela K. | First Impressions
All the members at this location were friendly, professional, and helpful. They helped me facilitate the moving process in an efficient and effective manner.Ryan H. | Overall Experience
Worst experience I have ever had. I have used this location Uhaul in Ammon multiple times & when returning a truck that I used for an hour and a half, was told to go outside to return even though nobody was out there, but the girl inside was helping someone else. I go outside to a guy walking through the parking lot, and comes around the corner of the truck and asks if the girl inside helped me. I reply with no, and that she told me that he was supposed to help me. He sighs irritated, and says okay, with an attitude as if helping me is an issue and I reply with â€œcan you not help me?â€ And he sighs once again and says, â€œyeah I can. Just PISSES ME OFF.â€â€¦I said â€œUm, okayâ€¦â€. Then, for some reason I was charged for insurance that I never get and I asked him why it was the amount it was & he again is irritated that I'm askin a simple question & says he will be back and goes inside. My fiancÃ© was sitting in our car with our baby and comes out and asked me what's going on & I tell him and he went inside to talk to the guy working who was being incredibly disrespectful and just rude for no reason. The manager called me the next day saying she â€œheardâ€ about what happened and I retold her because not sure what she heard but it wasn't from me. Refunded me the insurance overcharge. Honestly feel as though I should have been refunded the entire amount. I have worked in customer service for 7 years & I NEVER would even think about talking to a customer the way I was spoken to. Absolutely ridiculous.Mia A.
El cliente no dejó un comentario.Jennifer W. | First Impressions
Very helpful and friendly. Facilities are very clean, well lit and feel very secure.Lorin M. | First Impressions
Great experience for my first time using a storage unit.Kimberly A. | Overall Experience
El cliente no dejó un comentario.Jimmy J. | First Impressions
El cliente no dejó un comentario.miriam m. | First Impressions
El cliente no dejó un comentario.Robert T. | Overall Experience
El cliente no dejó un comentario.Divier R. | First Impressions
El cliente no dejó un comentario.Hailey C. | Online Move In
El cliente no dejó un comentario.Thomas L. | Online Move In
El cliente no dejó un comentario.DeBRA b. | Overall Experience
El cliente no dejó un comentario.Macilynn R. | Overall Experience
The way you key in is a little confusing, I was unable to disarm the alarm for the first maybe better posted instructions would be much more helpful. But that's more so somethings I'll just have to learn better. Nothing wrong on the companies faultKelli F. | First Impressions
It was definitely not clear on where the unit was.Rebecca W. | Online Move In
After a terrible experience with U-Haul in AZ where we moved from, everyone here with U-Haul in Ammon has been amazing - and we have had plenty of opportunities to interact with staff here. It has been spectacular every time. We will recommend to everyone we know now and in the future.Erin S. | First Impressions
Staff is happy and treats you goodTHOMAS J. | First Impressions
Everything went like clockwork. It was an easy process. From start to finish it was a great experience and very affordable. That was a major factor because I'm on a fixed income.Susan C. | First Impressions
The one that's running for an office got upset with me cuz I didn't know where to put my the number to get in so the alarm came on she was a little bit short with meLidia e. | Overall Experience
Very friendly, efficient, and helpful!!Melissa L. | First Impressions
Easy access, clean and staff was knowledgeable and helpful.Hodelia G. | Overall Experience
El cliente no dejó un comentario.Shirley L. | First Impressions
The staff there are great people and the facility is clean and very niceJennifer H. | Overall Experience
El cliente no dejó un comentario.Wendy B. | First Impressions
So glad we have an indoor facility in town.Crystal A. | Overall Experience
El cliente no dejó un comentario.BRENNA G. | Overall Experience
El cliente no dejó un comentario.Donnae B. | First Impressions
Great place. Awesome staff.Trudy W. | Overall Experience
El cliente no dejó un comentario.Jaydee C. | Online Move In
El cliente no dejó un comentario.MARY S. | First Impressions
The trip to U-Haul was fantastic awesome service more than excellent help and always enjoy doing when people know what they're doing and she did Brandy is fantasticLinda R. | First Impressions
El cliente no dejó un comentario.Kristine F. | First Impressions
El cliente no dejó un comentario.Hodelia G. | First Impressions
El cliente no dejó un comentario.Sarah T. | Online Move In
Had great help picking out an appropriate sized unit for our storage needs.Trudy W. | First Impressions
All employees were helpful. David at the Idaho Falls facility was especially kind and helpful. He carried my purchases to the car. Showed me where the recycle area was and helped with these 'freebies' also. He should get a raise. Barbara Hammer. The facility was clean and invitingBarbara H. | Overall Experience
El cliente no dejó un comentario.Scott F. | First Impressions
El cliente no dejó un comentario.Lynette N. | First Impressions
El cliente no dejó un comentario.Kathy C. | First Impressions
The associates were very helpful with finding the best option for us!Stephen Z. | First Impressions
Horriblejoshua m. | Overall Experience
El cliente no dejó un comentario.Lauren P. | Overall Experience
Very helpful staff.BRYANT P. | Overall Experience
I was shocked to be charged a $21 fuel surcharge on my rental, after driving a total of seven miles. The fuel gauge was at the exact same position when I picked up and returned the rental.PETER P. | First Impressions